Senior UX Researcher ID84743

📍 Job Overview

Job Title: Senior UX Researcher ID84743

Company: AgileEngine

Location: Medellín, Antioquia, Colombia

Job Type: Full-time

Category: User Experience Research / Operations Research

Date Posted: August 25, 2026

Experience Level: Senior (5+ years)

Remote Status: Fully Remote

🚀 Role Summary

• This Senior UX Researcher role focuses on enhancing the IT and Operations employee experience through independent, mixed-method research.

• Key responsibilities include evaluating AI-enabled self-service experiences and testing AI skill concepts to drive enterprise tooling decisions.

• The role requires maintaining and extending a Jobs-to-be-Done (JTBD) framework to inform product and operational strategies.

• Success will be measured by the ability to synthesize research findings into actionable recommendations and collaborate effectively with product, service, and operational teams.

📝 Enhancement Note: This role is positioned within the "IT and Operations employee experience portfolio," indicating a strong focus on internal tools and processes that support the company's operational efficiency and employee productivity, rather than external customer-facing UX research. The emphasis on "enterprise tooling decisions" and "operational teams" further solidifies this internal operations focus.

📈 Primary Responsibilities

• Independently plan, scope, and execute mixed-method qualitative and quantitative research studies to address ambiguous questions within priority IT & Ops initiatives.

• Design and moderate research to evaluate AI-enabled self-service experiences, aiming to improve IT support and user satisfaction.

• Conduct user testing for AI Skills concepts to identify core jobs-to-be-done, potential adoption barriers, and user trust/validation needs prior to wider implementation.

• Synthesize complex research findings into clear, decision-ready recommendations, detailed research artifacts, and compelling stakeholder readouts that outline implications and actionable next steps.

• Maintain and evolve the Jobs-to-be-Done (JTBD) framework to accurately reflect jobs across the organization, and update JTBD artifacts to align new tool evaluations with the endorsed tool suite.

• Develop comprehensive research plans, including participant recruitment strategies and study materials, for key internal initiatives.

• Deliver actionable insights and recommendations that span AI-enabled self-service, AI skills adoption, collaboration tools, and overall business process optimization opportunities.

• Partner closely with product, service, and operational teams to validate tooling decisions and ensure successful adoption before scaling.

📝 Enhancement Note: The responsibilities clearly indicate a strategic operational research function. The emphasis on "evaluating AI-enabled self-service experiences," "testing AI skill concepts," and "validating tooling decisions before they scale" points to a direct impact on operational efficiency and employee productivity. The "jobs-to-be-done framework" is a critical methodology for understanding user needs in complex operational environments.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Information Science, or a related field is typically expected for senior UX research roles.

Experience: 5+ years of hands-on UX research experience at a senior individual-contributor level, with a proven track record of independently managing research projects from inception to completion. Experience researching enterprise internal tools, employee experience, or complex cross-functional workflows is essential.

Required Skills:

• UX Research Expertise: 5+ years of hands-on experience in conducting end-to-end UX research.

• Methodological Proficiency: Strong skills in selecting, executing, and analyzing both qualitative and quantitative research methods.

• Enterprise Tooling Research: Demonstrated experience researching internal enterprise tools, employee experience, or complex operational workflows.

• Framework Application: Proven ability to develop and apply a Jobs-to-be-Done (JTBD) or comparable strategic research framework across multiple initiatives, translating it into tangible product and operational decisions.

• Synthesis & Recommendation: Ability to translate complex research findings into clear, actionable, and decision-ready recommendations for product and operational stakeholders.

• Stakeholder Management: Collaborative approach to managing relationships with product, design, engineering, operations, and service teams.

• Communication Skills: Excellent written and verbal communication, with a focus on concise research readouts and executive-level storytelling.

• Research Platforms: Proficiency with common research platforms for participant recruitment, moderated and unmoderated studies, surveys, and data synthesis.

• Documentation Systems: Comfort using collaboration and documentation systems to maintain traceable research artifacts, findings, and decisions.

• English Proficiency: Upper-intermediate English level.

Preferred Skills:

• AI-Enabled Product Research: Experience researching AI-enabled products, assistants, automation, or emerging technology adoption, with a focus on trust, validation behavior, user reliance, and rollout readiness.

• Employee Experience Focus: Experience with employee experience, IT service management, self-service support, or digital workplace tools.

• JTBD Framework Evolution: Experience applying or evolving a Jobs-to-be-Done framework across multiple product or service areas.

• Impactful Research: Track record of delivering research that has influenced enterprise tooling, AI adoption, or service experience decisions.

• Strategic Connection: Ability to connect individual research studies to an ongoing strategic framework and organizational objectives.

• Action-Oriented Findings: History of translating complex findings into practical actions that improve self-service, reduce confusion, or streamline workflows.

• End-to-End Research Lifecycle: Experience partnering through product launch and measurement phases, not solely delivering initial studies.

📝 Enhancement Note: The "Must Haves" strongly emphasize independent execution and strategic application of research methodologies, particularly JTBD, within an enterprise context. The "Nice to Haves" highlight a strong preference for candidates with experience in AI, employee experience, and a history of directly influencing operational tooling and service improvements, reinforcing the role's operations-centric nature.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Independent Research: Showcase at least 2-3 detailed case studies demonstrating your ability to independently scope, execute, and synthesize mixed-method research projects from ambiguous beginnings to clear, actionable recommendations.

• JTBD Framework Application: Include examples of how you have developed, applied, or evolved a Jobs-to-be-Done (JTBD) or similar strategic framework to inform product or operational decisions. Highlight the impact of this framework on strategic alignment.

• Enterprise Tooling/Employee Experience Research: Present research projects specifically focused on internal enterprise tools, employee experience improvements, or complex operational workflows.

• Impactful Recommendations: Demonstrate how your research translated into concrete, decision-ready recommendations for product and operational stakeholders, ideally with evidence of the impact these recommendations had.

Process Documentation:

• Research Plan & Execution Documentation: Provide examples of well-structured research plans, participant recruitment strategies, and study materials (e.g., interview guides, survey questionnaires).

• Synthesis & Readout Artifacts: Include examples of research artifacts, synthesis documents, and concise stakeholder readouts (e.g., slide decks, executive summaries) that clearly communicate findings and implications.

• Traceable Research Artifacts: Highlight your ability to maintain traceable research artifacts, findings, and decisions using collaboration and documentation systems, demonstrating organizational rigor.

📝 Enhancement Note: Given the role's focus on independent execution and strategic impact, a portfolio demonstrating a complete research lifecycle, particularly with a JTBD framework and enterprise tooling context, is crucial. The emphasis on "decision-ready recommendations" and "stakeholder readouts" suggests the need for clear, concise communication artifacts.

💵 Compensation & Benefits

Salary Range: For a Senior UX Researcher in Medellín, Colombia, with 5+ years of experience and specialized skills in enterprise tooling and AI research, a competitive salary range would typically fall between COP $8,000,000 - COP $14,000,000 per month. This estimation is based on industry benchmarks for senior-level research roles in technology companies operating in major Colombian cities, considering the demand for specialized UX skills and the company's international client base.

Benefits:

• Growth without limits: Access to mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget for professional development.

• Competitive compensation: Recognition reflecting skills and impact, with regular performance and compensation reviews.

• Flexibility: 100% remote work arrangement with flexible hours to support focus, autonomy, and work-life balance.

• Meaningful Projects: Opportunity to work on impactful products using modern technologies for leading brands.

• Collaborative Culture: Supportive environment with an emphasis on welcoming ideas and recognizing contributions.

• Well-being & Support: Access to local well-being programs and people-focused support tailored to the employee's location.

Working Hours: The role is described as having "flexible hours that support focus, autonomy, and a healthy work rhythm." While the standard full-time expectation is typically around 40 hours per week, the emphasis on flexibility allows for adaptation to individual work styles and operational needs.

📝 Enhancement Note: The salary range is an estimate for Medellín, Colombia, for a senior-level role in a tech company. Actual compensation may vary based on specific experience, interview performance, and final negotiation. The benefits listed are directly from the job description and are highlighted for their appeal to professionals seeking growth and flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software development, IT services, and technology consulting, with a focus on creating award-winning software for Fortune 500 brands and startups across 17+ industries. AgileEngine is recognized for leadership in application development and AI/ML.

Company Size: AgileEngine is an Inc. 5000 company, indicating significant growth and a substantial employee base, likely in the range of 250-1000+ employees globally. This size suggests established processes but also room for agility and impact.

Founded: Founded in 2018, AgileEngine is a relatively young but rapidly growing company, indicating a dynamic and forward-thinking environment.

Team Structure:

• The UX Researcher will likely be part of a broader Product Development or Design team, potentially with other UX researchers, designers, and product managers.

• Collaboration will be crucial with IT and Operations teams, including service desk personnel, IT managers, and potentially business analysts or process owners.

• Reporting is expected to be within a product or design leadership structure, with direct collaboration across various operational departments. Methodology:

• Data-Driven Decision Making: The role emphasizes using research findings to inform critical enterprise tooling and operational decisions, highlighting a data-centric approach.

• Agile Development Practices: As an "Inc. 5000 company" and with a "people-first culture," AgileEngine likely embraces agile methodologies, emphasizing iterative development, collaboration, and rapid feedback loops.

• User-Centricity: While focused on internal users (employees), the core of UX research is understanding user needs, suggesting a strong commitment to user-centric design principles even for internal tools.

Company Website: https://agileengine.com/

📝 Enhancement Note: AgileEngine's focus on "award-winning software for Fortune 500 brands and trailblazing startups" combined with its "people-first culture" and "Best Place to Work" awards suggests a company that values both high-quality output and employee well-being. The specific mention of "IT and Operations employee experience portfolio" points to a strategic internal focus on optimizing the employee journey with technology.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Individual Contributor role, meaning significant autonomy, ownership, and the expectation to lead research initiatives without direct supervision. It represents a mid-to-late career stage for a UX Researcher, focusing on strategic impact and mentorship rather than people management.

Reporting Structure: The Senior UX Researcher will likely report to a Head of UX, Director of Product Design, or a similar senior leadership role within the product development function. Close collaboration with Product Managers, Service Owners, and IT Operations leaders is expected.

Operations Impact: The role has a direct impact on the efficiency, productivity, and satisfaction of internal IT and Operations teams. By evaluating and validating enterprise tooling and AI-enabled services, the researcher helps streamline workflows, reduce user friction, and ensure that technology investments deliver intended operational benefits. This contributes significantly to the overall operational effectiveness of AgileEngine and its clients.

Growth Opportunities:

• Skill Specialization: Deepen expertise in AI-enabled product research, employee experience design, and advanced JTBD framework application within enterprise contexts.

• Strategic Influence: Grow influence by consistently delivering high-impact research that shapes key tooling and operational decisions for major clients and internal teams.

• Mentorship: Opportunity to mentor junior researchers or contribute to the development of UX research practices within the organization.

• Cross-Functional Leadership: Develop leadership skills through extensive collaboration and influence across diverse departments like Product, Engineering, and Operations.

• Learning Budget: Utilize the annual learning budget for advanced courses, certifications, or conference attendance relevant to operations research and AI.

📝 Enhancement Note: The "Growth without limits" benefit and the senior-level nature of the role suggest a company culture that supports professional development and provides opportunities for significant career advancement within specialized operational research domains.

🌐 Work Environment

Office Type: This is a 100% remote position. While AgileEngine has offices and a "people-first culture," this specific role offers full remote flexibility, allowing employees to work from their preferred location.

Office Location(s): While the role is remote, the company has a presence and potentially offers local well-being programs in Medellín, Antioquia, Colombia, indicating a strong operational base there. The company also has offices in other locations globally, serving clients across various regions.

Workspace Context:

• Remote Collaboration: The primary work environment will be digital, relying heavily on collaboration tools for communication, project management, and research activities.

• Autonomy and Flexibility: The flexible hours and remote setup empower individuals to create a work rhythm that best suits their productivity and personal needs.

• Access to Technology: As a tech company, employees are expected to have reliable access to modern technology and digital tools necessary for remote work and research execution.

Work Schedule: Flexible hours are provided, supporting autonomy and a healthy work rhythm. While a standard full-time commitment (approximately 40 hours/week) is expected, the precise daily schedule can be adapted.

📝 Enhancement Note: The 100% remote nature with flexible hours is a significant aspect of the work environment, catering to professionals who value autonomy and work-life balance. The mention of "local well-being programs" in Medellín suggests that while remote, employees may still have access to location-specific support.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely assess your resume for relevant experience, particularly the 5+ years of senior UX research, JTBD framework experience, and enterprise tooling focus.

• Hiring Manager Interview: Expect a discussion with the hiring manager to delve deeper into your research methodology, project examples, and understanding of enterprise operations and AI concepts. This is where your portfolio will be a key discussion point.

• Technical/Skills Assessment: This may involve a take-home assignment or a live exercise to evaluate your research planning, synthesis, or communication skills, possibly presenting a case study.

• Team/Stakeholder Interviews: You may meet with product managers, designers, or operational stakeholders to assess collaboration style, communication effectiveness, and cultural fit.

• Final Interview: A final conversation, potentially with a senior leader, to discuss overall fit, career aspirations, and confirm alignment with the company's strategic goals.

Portfolio Review Tips:

• Curate for Relevance: Select 2-3 projects that best showcase your experience with enterprise internal tools, employee experience, AI-enabled services, and your ability to apply the JTBD framework.

• Structure for Clarity: For each project, clearly outline: the problem statement, your role and responsibilities, the research methodology used, key findings, the recommendations provided, and the impact of those recommendations.

• Highlight JTBD Application: Explicitly detail how you used or evolved the JTBD framework and how it influenced strategic decisions.

• Showcase Synthesis & Storytelling: Demonstrate your ability to synthesize complex data into clear, concise, and compelling narratives. Use visuals effectively to support your findings.

• Quantify Impact: Wherever possible, include metrics or evidence of how your research led to positive outcomes (e.g., improved adoption rates, reduced support tickets, streamlined workflows).

• Prepare for Discussion: Be ready to articulate your process, defend your methodological choices, and discuss how you would approach new challenges presented by the interviewer.

Challenge Preparation:

• Anticipate Operational Scenarios: Prepare for hypothetical scenarios related to evaluating new internal software, improving IT support processes, or understanding employee adoption of AI tools.

• Focus on Process: Be ready to walk through your research process step-by-step for a given problem, emphasizing how you would scope, plan, execute, and deliver insights.

• JTBD Application Practice: Practice articulating how you would apply the JTBD framework to a new operational challenge or a specific internal tool.

• Stakeholder Communication: Prepare to explain how you would communicate complex findings and recommendations to various stakeholders (e.g., technical operations teams, product managers, business leaders).

📝 Enhancement Note: The interview process for a senior operational research role will heavily weigh practical application and strategic thinking. A well-curated portfolio that directly addresses the requirements (JTBD, enterprise tools, AI) and demonstrates the ability to translate research into actionable operational improvements will be key to success.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Proficiency with common platforms for recruitment (e.g., UserTesting, Respondent), moderated/unmoderated studies (e.g., UserZoom, Lookback, Maze), surveys (e.g., SurveyMonkey, Qualtrics, Google Forms), and synthesis (e.g., Dovetail, Miro, Mural).

• Collaboration & Documentation: Experience with systems for maintaining traceable research artifacts, findings, and decisions. This could include tools like Confluence, Notion, Google Workspace (Docs, Sheets, Slides), or dedicated research repositories.

• Project Management: Familiarity with tools for managing research projects and timelines, such as Jira, Asana, Trello, or Monday.com.

Analytics & Reporting:

• Data Analysis Tools: While not a primary data analyst role, familiarity with tools for analyzing quantitative data from surveys or behavioral metrics is beneficial (e.g., Excel, Google Sheets, basic statistical software).

• Visualization Tools: Experience with creating clear and impactful visualizations for research readouts (e.g., PowerPoint, Google Slides, Tableau basics).

CRM & Automation:

• While not directly managing CRM or automation from a sales/marketing perspective, understanding how enterprise tools integrate and function within operational workflows is important. Familiarity with enterprise software ecosystems is a plus.

📝 Enhancement Note: The role requires a strong command of UX research tools and methodologies. The emphasis on "common research platforms" and "collaboration and documentation systems" suggests a need for adaptability and proficiency in standard industry software for research operations.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: Emphasizing the use of research and data to guide strategic choices for tooling and operational improvements.

• User-Centricity (Internal Focus): Prioritizing the needs and experiences of internal employees, particularly within IT and Operations, to enhance productivity and satisfaction.

• Efficiency and Optimization: A drive to streamline processes, reduce friction, and improve the overall effectiveness of operational workflows through technology and research insights.

• Collaboration and Partnership: Valuing strong partnerships with cross-functional teams (Product, Engineering, Operations, Service) to ensure research is integrated and impactful.

• Continuous Improvement: A commitment to ongoing learning, iteration, and refinement of processes and tools based on research findings and evolving needs.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where the UX Researcher acts as a bridge between user needs and the development/implementation of operational tools and services.

• Proactive Communication: Regularly sharing insights and recommendations with stakeholders to ensure alignment and drive action.

• Feedback Exchange: Openness to feedback on research plans, findings, and recommendations from various operational and product teams.

• Knowledge Sharing: Contributing to the shared knowledge base regarding user needs, tool effectiveness, and operational best practices.

📝 Enhancement Note: The company's "people-first culture" combined with the operational focus of this role suggests a culture that values employee well-being, collaboration, and the strategic application of research to improve the internal working environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Ambiguity in Research Scope: Navigating and defining research objectives for complex, potentially ill-defined operational problems or new AI initiatives.

• Influencing Enterprise Tooling Decisions: Effectively translating research findings into concrete changes within established enterprise systems and processes, which can be slow to adopt.

• Balancing JTBD Framework with Project Needs: Ensuring the strategic JTBD framework remains relevant and actionable while addressing immediate project-specific research requirements.

• Researching Emerging AI Technologies: Keeping pace with the rapid evolution of AI and understanding user interaction, trust, and adoption patterns for new AI-enabled features.

• Remote Collaboration Effectiveness: Maintaining strong communication and collaboration with geographically dispersed teams in a fully remote setting.

Learning & Development Opportunities:

• Deep Dive into AI Research: Gain specialized experience in researching user interactions with AI, including trust, bias, and adoption dynamics.

• Mastering JTBD for Operations: Become an expert in applying and evolving the JTBD framework within complex enterprise operational contexts.

• Influence and Stakeholder Management: Develop advanced skills in influencing decision-makers and driving change within large organizations.

• Cross-Disciplinary Learning: Gain insights into IT service management, employee experience design, and various operational workflows.

• Industry Exposure: Work with modern technologies and potentially high-profile clients, contributing to impactful software solutions.

📝 Enhancement Note: The challenges are typical of senior roles in dynamic tech environments, particularly those involving new technologies like AI and complex internal operational systems. The growth opportunities are directly tied to overcoming these challenges and developing specialized expertise.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you independently scoped and executed a complex UX research study for an enterprise internal tool. What was the outcome?" (Focus on your process, the JTBD framework, and stakeholder buy-in.)

• "How would you approach evaluating the potential adoption barriers for a new AI-powered self-service portal for IT support?" (Demonstrate your mixed-method approach and understanding of AI user needs.)

• "Walk me through how you would use a Jobs-to-be-Done framework to prioritize features for a new internal collaboration tool." (Showcase your ability to apply frameworks strategically.)

• "How do you translate complex research findings into actionable recommendations for non-research stakeholders, such as IT Operations managers?" (Emphasize your communication and synthesis skills.) Company & Culture Questions:

• "What interests you about AgileEngine's focus on award-winning software for Fortune 500 brands and startups?" (Research their client portfolio and recent projects.)

• "How do you align with a 'people-first' culture, especially in a remote work environment?" (Discuss your collaboration style and how you foster connection remotely.)

• "Describe your experience working with IT and Operations teams. What are the unique challenges and opportunities in researching their experiences?" (Highlight any relevant enterprise or internal tool research.) Portfolio Presentation Strategy:

• Start with the 'Why': For each case study, clearly articulate the business problem or user need that initiated the research.

• Detail Your Role and Process: Clearly define your contributions and walk through your research methodology step-by-step, explaining your choices.

• Showcase JTBD Integration: Explicitly highlight how the JTBD framework informed your research questions, analysis, or recommendations.

• Present Findings Concisely: Use clear visuals and storytelling to present key insights. Avoid overwhelming the audience with raw data.

• Focus on Recommendations and Impact: Spend significant time on the actionable recommendations you provided and, if possible, the resulting impact or validation.

• Be Prepared for Deep Dives: Expect interviewers to ask probing questions about your methodology, decision-making, and challenges encountered.

📝 Enhancement Note: Preparation should focus on demonstrating a blend of methodological rigor, strategic thinking (especially with JTBD), and the ability to translate research into tangible operational improvements within an enterprise context. Highlighting experience with AI and internal tools will be critical.

📌 Application Steps

To apply for this operations-focused UX Researcher position:

• Submit your application through the provided link on the Zoho Recruit portal.

• Tailor Your Resume: Ensure your resume prominently features keywords related to UX Research, mixed-methods, Jobs-to-be-Done (JTBD), enterprise tooling, employee experience, AI research, stakeholder management, and quantitative/qualitative analysis. Quantify achievements where possible.

• Curate Your Portfolio: Select 2-3 of your strongest UX research case studies that best align with the job requirements (enterprise tools, employee experience, AI, JTBD framework). Structure them clearly, emphasizing your process, findings, recommendations, and impact.

• Prepare Your Narrative: Practice articulating your experience, particularly how you independently scope and execute research, apply strategic frameworks like JTBD, and influence operational decisions. Be ready to discuss your portfolio projects in detail.

• Research AgileEngine: Understand their company mission, values, industry focus, and recent projects. Prepare to discuss why you are a good fit for their "people-first" culture and their work with leading brands.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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