Senior UX Manager

📍 Job Overview

Job Title: Senior UX Manager

Company: SecurityScorecard

Location: Remote (Austin, TX)

Job Type: Full-Time

Category: User Experience (UX) / Product Design Management

Date Posted: 2026-08-31

Experience Level: 10+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Lead and mentor a team of UX/Product Designers, focusing on team health, performance, and career development, fostering an empathetic and accountable culture.

• Drive the Agile design process, ensuring seamless integration with Product and Engineering workflows through structured ceremonies and transparent tracking.

• Maintain hands-on involvement in end-to-end product design, from discovery and wireframing to high-fidelity UI and production handoff, setting a high standard for craft excellence.

• Act as a key design liaison, building strong partnerships with Product Management, Engineering, and business stakeholders to align design intent with strategic business priorities.

• Champion the adoption of AI-augmented design workflows and tools to enhance team efficiency and design cycle compression.

📝 Enhancement Note: This role is explicitly a "player-coach" position, emphasizing the need for a candidate who possesses deep individual contributor expertise in UX/Product Design and is ready to leverage that experience to lead and elevate a team. The focus on "AI-native team enablement" and "defining the operating system" for the design team suggests a forward-thinking and process-oriented approach is highly valued.

📈 Primary Responsibilities

• Directly manage a team of UX/Product Designers, conducting regular 1:1s, performance reviews, and career development conversations to foster growth and retention.

• Own and continuously improve Agile ceremonies for the design team, including sprint planning, stand-ups, retrospectives, and design reviews, ensuring design work is planned, visible, and delivered on cadence.

• Provide hands-on design leadership, including owning end-to-end feature design when necessary, and actively reviewing, critiquing, and elevating the team’s design output.

• Serve as the primary design liaison to Product Management, Engineering, and business stakeholders, translating design vision into actionable plans and negotiating scope effectively.

• Integrate usability testing findings and behavioral analytics (e.g., FullStory, Pendo) into design iterations, partnering with UX Research to ground design decisions in evidence.

• Spearhead the adoption and best practices for AI-augmented design workflows, encouraging experimentation and knowledge sharing within the team.

• Build professional growth plans for direct reports, provide direct, kind, and actionable feedback, and cultivate a culture where designers are empowered to stretch their skills and advance their careers.

📝 Enhancement Note: The responsibilities highlight a dual focus on people management and operational excellence within the design function. The emphasis on "Agile Design Process Leadership" and "defining the operating system" points to a need for strong process ownership and continuous improvement of design workflows.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design, Human-Computer Interaction, or a related field. Equivalent professional experience will be considered.

Experience: 8+ years of experience in UX/Product Design, with a minimum of 3 years directly managing designers, evidenced by a strong portfolio and track record in both craft and leadership.

Required Skills:

• Direct management of UX/Product Designers, with a focus on team health, performance, and career development.

• Proficiency in leading and improving Agile ceremonies (sprint planning, stand-ups, retrospectives) for design teams and integrating design into agile product development cycles.

• Mastery of end-to-end product design: discovery, wireframing, high-fidelity UI design, and production handoff.

• Deep expertise in Figma, including component architecture, auto-layout, variables, and advanced prototyping.

• Proven experience in building, governing, and scaling Design Systems to accelerate design and engineering velocity.

• Strong understanding of accessibility standards (WCAG 2.2) and experience embedding inclusive design practices.

• Ability to synthesize behavioral analytics (FullStory, Pendo, Amplitude, etc.) and usability testing into actionable design decisions.

• Excellent stakeholder management and communication skills, with the ability to persuade Product, Engineering, and executive audiences.

• Human-led, empathy-driven approach to leadership with a strong focus on psychological safety and accountability to outcomes.

• Exceptional ability to give and receive direct, constructive, and inspiring feedback. Preferred Skills:

• Formal Agile training certification (CSM, PSM, SAFe, or equivalent) or robust experience serving as a scrum master/agile lead for a design/tech team.

• Experience in B2B SaaS, cybersecurity, or enterprise platform products with complex, data-dense interfaces.

• Demonstrated success in improving team health, morale, and retention metrics within design organizations.

• Experience implementing JIRA-based or similar tracking systems for design teams.

• Familiarity with AI-augmented design workflows and their integration into team processes at scale.

• Experience leading teams through organizational transformation, process change, or leadership transitions.

📝 Enhancement Note: The "Required Skills" section has been expanded to explicitly include the "player-coach" aspect, emphasizing both hands-on design craft and management capabilities. Preferred skills like Agile certifications and experience in B2B SaaS/cybersecurity are highlighted to indicate areas that would make a candidate stand out.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate end-to-end product design ownership for complex features or products, showcasing problem definition, user research synthesis, ideation, wireframing, prototyping, and final UI design.

• Showcase experience in building, managing, and scaling Design Systems, highlighting their impact on efficiency, consistency, and velocity for both design and engineering teams.

• Include case studies detailing how user research and behavioral analytics (e.g., FullStory, Pendo) informed design decisions and led to measurable improvements.

• Present examples of effective stakeholder management and cross-functional collaboration, illustrating how design aligned with business objectives and engineering constraints. Process Documentation:

• Provide examples of how you have structured and improved Agile design workflows, including your role in ceremonies like sprint planning, stand-ups, and retrospectives.

• Illustrate your approach to fostering a feedback culture, including how you give and receive critique, and how you've coached teams to do the same.

• Detail your experience with integrating AI-augmented design tools and workflows into a team's operational process, showing how efficiency gains were achieved.

• Showcase your experience in managing design team health and morale, with measurable targets or outcomes if possible.

📝 Enhancement Note: This section emphasizes the need for a portfolio that not only displays design artifacts but also demonstrates process ownership, leadership capabilities, and a data-driven approach to design management. The inclusion of AI and feedback culture in process documentation is crucial given the role's emphasis.

💵 Compensation & Benefits

Salary Range: The estimated total compensation range for this position is $185,000 - $230,000 (base plus bonus). Actual compensation will be determined by factors including, but not limited to, affordability, skills, qualifications, and experience.

Benefits:

• Competitive salary.

• Stock options.

• Comprehensive health benefits.

• Unlimited Paid Time Off (PTO).

• Generous parental leave.

• Tuition reimbursements.

• Other company benefits.

Working Hours: 40 hours per week (standard full-time). While the role is remote, maintaining consistent availability for core team hours and Agile ceremonies, particularly within the Austin, TX timezone (America/Chicago), is expected.

📝 Enhancement Note: The salary range and benefits are directly extracted from the provided text. An assumption is made about the expectation of availability within the Austin timezone due to the "Remote (Austin, TX)" location specification, which is common for roles requiring synchronous collaboration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cybersecurity ratings and risk management. SecurityScorecard operates in a fast-paced, innovative tech environment, providing critical solutions for organizations worldwide.

Company Size: Large (500-1000+ employees, based on typical Greenhouse ATS listings for companies of this scale and funding). This size indicates a structured organization with established processes, but still agile enough for significant individual impact.

Founded: 2013. With a decade of operation, SecurityScorecard has established itself as a leader, suggesting a culture that balances growth with stability and has navigated market evolution.

Team Structure:

• The UX team is part of the broader Product Design and Experience Strategy function, reporting directly to the SVP, Experience Strategy & Product Design.

• The immediate team includes a UX Architect, a UX Researcher, and senior designers, suggesting a well-rounded and collaborative design unit.

• This role will serve as the operational partner translating strategy into daily execution, working closely with Product Management and Engineering. Methodology:

• Data-Driven Design: The team leverages behavioral analytics (FullStory, Pendo) and usability testing to inform design decisions, moving beyond opinion-based design.

• Agile Development: Design is integrated into scrum cycles, emphasizing visibility, planning, and timely delivery in partnership with engineering.

• Design Systems: A governed Design System is a critical component for accelerating design and engineering velocity.

• AI Augmentation: There's a clear push to adopt and champion AI-augmented design workflows to enhance efficiency.

Company Website: https://securityscorecard.com/

📝 Enhancement Note: Company culture details are inferred from the provided "About SecurityScorecard" section, highlighting recognition for innovation and workplace culture. The team structure is derived from the "Why Join Us" section which mentions specific roles within the team.

📈 Career & Growth Analysis

Operations Career Level: This role is at a Senior Management level within the UX/Product Design discipline. It sits between an individual contributor (Senior IC) and a Director-level role, focusing on managing a specialized team and optimizing their operational processes.

Reporting Structure: The Senior UX Manager reports directly to the SVP, Experience Strategy & Product Design. This provides direct access to senior leadership and strategic direction.

Operations Impact: The Senior UX Manager plays a pivotal role in ensuring the design team operates efficiently, delivers high-quality user experiences, and directly contributes to product success. By optimizing design velocity and ensuring seamless integration with Product and Engineering, this role significantly impacts the speed of innovation, product adoption, and ultimately, customer satisfaction and business growth.

Growth Opportunities:

• Leadership Expansion: Potential to grow into a Director of UX/Product Design role, managing a larger team or multiple specialized design functions, with increased strategic responsibility.

• Process Innovation: Opportunity to further define and scale design operations across the organization, potentially influencing broader product development methodologies.

• Strategic Influence: Deepen involvement in product strategy and roadmap planning, leveraging design insights to shape the future of SecurityScorecard's platform.

• Mentorship & Development: Continue to hone coaching and mentorship skills, building a reputation as a leader who develops top-tier design talent.

• Industry Recognition: Contribute to a team that is part of a Fast Company "World's Most Innovative Companies" recognized organization, offering opportunities to be at the forefront of design and technology trends.

📝 Enhancement Note: The "Operations Career Level" is defined to clarify the unique "player-coach" nature of this role within a management track. Growth opportunities are framed to align with both leadership development and operational impact within a growing tech company.

🌐 Work Environment

Office Type: Fully Remote. This role is designed for individuals who thrive in a distributed work environment, requiring strong self-discipline and proactive communication.

Office Location(s): Remote, with a specific mention of "Austin, TX," suggesting potential for connection with a local hub or preference for candidates within that region for timezone alignment.

Workspace Context:

• Collaborative Digital Environment: Expect to utilize a suite of digital collaboration tools (e.g., Slack, Zoom, Figma, Miro) for real-time and asynchronous communication and co-creation.

• Tooling Emphasis: Access to modern design and analytics tools (Figma, FullStory, Pendo, JIRA) is foundational to the role and team's productivity.

• Cross-Functional Interaction: The role necessitates frequent interaction with Product Managers, Engineers, UX Researchers, and senior leadership, fostering a highly collaborative and integrated product development culture.

Work Schedule: A standard 40-hour work week is expected. Flexibility is inherent in a remote role, but candidates must be committed to attending scheduled Agile ceremonies and collaborating effectively with team members across different time zones, with a likely emphasis on aligning with the Austin/Central Time Zone for synchronous activities.

📝 Enhancement Note: The "Workspace Context" is fleshed out to reflect the realities of a fully remote, digitally-native work environment common in tech companies, emphasizing the tools and collaboration styles required.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A conversation with a recruiter to assess basic qualifications, experience, and cultural fit, with a focus on management experience and remote work readiness.

• Hiring Manager Interview: In-depth discussion with the SVP, Experience Strategy & Product Design, focusing on leadership philosophy, team management approach, Agile process experience, and strategic thinking. This stage will likely involve behavioral questions about past leadership challenges and successes.

• Portfolio Presentation & Design Challenge: A session where candidates present a curated portfolio, highlighting key projects that demonstrate both individual craft excellence and team leadership. This may also include a design challenge or a deep dive into a specific case study, assessing problem-solving skills, design process, and communication.

• Team & Stakeholder Interviews: Meetings with potential direct reports (designers), peers (e.g., Product Managers, Engineering Leads), and potentially other stakeholders to evaluate collaboration style, feedback delivery, and cross-functional partnership capabilities.

• Final Round: Potentially a final discussion with senior leadership to confirm strategic alignment and cultural fit.

Portfolio Review Tips:

• Showcase Leadership Impact: Beyond individual projects, highlight how you've influenced team processes, mentored designers, and improved team velocity or health.

• Structure for Clarity: Organize your portfolio around key themes: People Leadership, Process Optimization, and Design Craft. For each project, clearly articulate the problem, your role, the process followed, your specific contributions, and measurable outcomes.

• Demonstrate Process Mastery: Include examples of how you've implemented or improved Agile ceremonies, managed design systems, or integrated data into design decisions.

• Highlight Feedback Culture: Be prepared to discuss your approach to giving and receiving feedback, using specific examples from your experience.

• AI & Systems Thinking: If applicable, showcase how you've leveraged AI tools or a systematic approach to design and design systems in your work.

Challenge Preparation:

• Understand the "Player-Coach" Dynamic: Be ready to discuss how you balance hands-on design work with management responsibilities.

• Agile & Process Fluency: Prepare to articulate your understanding of Agile methodologies and how you'd integrate design effectively within a scrum framework.

• Leadership Philosophy: Be ready to discuss your management style, how you motivate teams, handle conflict, and foster a positive team environment.

• Data & Research Integration: Prepare examples of how you've used data and research to drive design decisions and coach others to do the same.

• Company Context: Research SecurityScorecard's product, market position, and company culture to tailor your responses and demonstrate genuine interest.

📝 Enhancement Note: The interview process and portfolio tips are structured to guide candidates on what to expect and how to best present themselves, focusing on the unique "player-coach" and process-oriented aspects of this Senior UX Manager role.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for end-to-end design, prototyping, and collaboration. Proficiency in component architecture, auto-layout, variables, and advanced prototyping is required.

• Design System Management Tools: Experience with tools and methodologies for building, governing, and scaling design systems is crucial.

• AI-Augmented Design Tools: Familiarity with and ability to champion tools like Figma AI, Claude, and other emerging AI design assistants.

Analytics & Reporting:

• Behavioral Analytics Platforms: Proficiency in synthesizing data from tools like FullStory, Pendo, or Amplitude to inform design iterations and measure impact.

• Usability Testing Platforms: Experience with various user testing methodologies and tools to gather qualitative feedback.

• JIRA (or similar): Experience implementing and using JIRA or equivalent project tracking systems for design teams to manage workflows and visibility.

Collaboration & Communication:

• Slack/Microsoft Teams: Daily communication and team interaction.

• Zoom/Google Meet: For virtual meetings, 1:1s, and team ceremonies.

• Miro/FigJam: For collaborative whiteboarding, brainstorming, and workshop facilitation.

📝 Enhancement Note: This section is populated based on the explicit mentions of tools within the job description (Figma, FullStory, Pendo, Amplitude, JIRA) and common tools used in remote design management roles.

👥 Team Culture & Values

Operations Values:

• Human-Led & Empathy-Driven: Prioritizing people, fostering psychological safety, and meeting individuals where they are.

• Relentlessly Accountable to Outcomes: A strong focus on results, measurable targets, and driving impact.

• Direct, Kind, and Elevating Feedback: A culture where critique is constructive, honest, and aimed at mutual growth and improvement.

• Transparency and Visibility: Ensuring team members understand their standing, direction, and the progress of design work.

• Excellence and Craftsmanship: Upholding a high standard for design quality and continuously seeking to elevate the team's output.

Collaboration Style:

• Integrated Partnership: Design works seamlessly alongside Product and Engineering, participating actively in scrum cycles and roadmap planning.

• Cross-Functional Trust: Building strong relationships with stakeholders across departments through clear communication and demonstrated value.

• Knowledge Sharing: Encouraging the sharing of best practices, particularly around AI-augmented workflows and design system utilization.

• Continuous Improvement: A proactive approach to refining processes, workflows, and team dynamics through retrospectives and open dialogue.

📝 Enhancement Note: The "Operations Values" are directly extracted from the "About the Role" and "What You'll Do" sections, emphasizing the core tenets of the desired leadership style. Collaboration style is inferred from the emphasis on cross-functional partnerships and Agile integration.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Player and Coach: Effectively managing time and energy between hands-on design contributions and team leadership responsibilities.

• Scaling Design Operations: Establishing and refining efficient, transparent processes for a growing or distributed design team.

• Driving AI Adoption: Championing new technologies and workflows while ensuring quality and user experience are not compromised.

• Cross-Functional Alignment: Navigating complex stakeholder relationships and ensuring design is a strategic partner, not just a service provider.

• Maintaining Team Morale and Retention: Fostering a positive and supportive environment in a remote setting, especially during periods of change or high demand.

Learning & Development Opportunities:

• Advanced Leadership Training: Opportunities to deepen skills in people management, coaching, and strategic leadership.

• Process Optimization Expertise: Developing advanced capabilities in Agile methodologies, design operations, and workflow automation.

• Emerging Tech Integration: Gaining hands-on experience and thought leadership in AI-augmented design and its application in enterprise SaaS.

• Strategic Product Input: Influencing product direction and strategy through deep collaboration with senior leadership and product teams.

• Mentorship Development: Cultivating skills to mentor and grow designers, contributing to their career progression.

📝 Enhancement Note: Challenges are framed around the specific context of a player-coach role in a remote, tech-forward environment. Growth opportunities directly link back to the responsibilities and potential career progression within SecurityScorecard.

💡 Interview Preparation

Strategy Questions:

• "Describe your philosophy on leading and managing UX/Product Designers. How do you foster a culture of empathy and accountability?" (Focus on your player-coach approach, feedback mechanisms, and team health strategies.)

• "Walk me through how you would integrate a design team into an Agile Scrum process. What ceremonies are critical, and how do you ensure design work is visible and delivered on cadence?" (Prepare to discuss your experience with sprint planning, retrospectives, and backlog grooming for design.)

• "How do you balance hands-on design work with your management responsibilities? Provide an example of a time you stepped in to complete a critical design task while also supporting your team." (Showcase your ability to be both a leader and a doer.) Company & Culture Questions:

• "What do you know about SecurityScorecard and the cybersecurity ratings industry? How do you see UX contributing to our mission?" (Research their product, market, and recent innovations.)

• "How do you build trust and foster strong partnerships with Product Management and Engineering teams?" (Highlight your stakeholder management skills and cross-functional collaboration experience.)

• "Discuss your experience with design systems and how you've ensured their adoption and governance. What are the key metrics for success?" (Be ready to discuss system architecture, components, and impact on velocity.) Portfolio Presentation Strategy:

• Structure for Impact: Organize your presentation by themes: People Leadership, Process Optimization, and Design Craftsmanship. For each project, clearly define the problem, your role, the process, your specific contributions, and the measurable outcomes.

• Showcase Leadership: Use case studies that demonstrate how you've mentored designers, improved team processes, or influenced product strategy through design leadership.

• Data & AI Integration: Highlight projects where you've leveraged behavioral analytics, user research, or AI tools to drive design decisions and efficiency.

• Be Ready for Deep Dives: Prepare to discuss your design decisions, rationale, and how you'd approach similar challenges within SecurityScorecard's context.

• Feedback & Collaboration: Be prepared to discuss your approach to giving and receiving feedback, and how you foster a collaborative team environment.

📝 Enhancement Note: These interview questions are crafted to probe the core requirements of the role, particularly the player-coach dynamic, process leadership, and AI integration, drawing directly from the job description's emphasis.

📌 Application Steps

To apply for this Senior UX Manager position:

• Submit your application through the provided Greenhouse application link.

• Tailor your resume: Highlight your experience in UX/Product Design management, Agile methodologies, Design Systems, and AI-augmented workflows. Quantify your achievements in team leadership, process improvement, and design impact.

• Curate your portfolio: Select case studies that best demonstrate your player-coach capabilities, end-to-end design process, leadership in building design systems, and experience integrating data and AI. Be prepared to walk through these projects in detail.

• Prepare for behavioral and situational questions: Practice articulating your leadership philosophy, approach to team management, feedback delivery, and cross-functional collaboration, especially in a remote setting.

• Research SecurityScorecard: Understand their product, mission, and recent company news to demonstrate genuine interest and align your responses with their business objectives and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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