UX Researcher

📍 Job Overview

Job Title: Senior User Experience (UX) Researcher

Company: Levio

Location: Canada

Job Type: Permanent, Full-time

Category: User Experience Research / Digital Transformation

Date Posted: 2026-08-31

Experience Level: 10+ Years

Remote Status: On-site

🚀 Role Summary

• Lead comprehensive user research initiatives for critical Canadian public sector digital transformation projects.

• Apply a wide array of qualitative and quantitative research methodologies to uncover user needs, evaluate performance, and inform design decisions.

• Translate complex research findings into actionable insights and clear recommendations for stakeholders.

• Contribute to the evolution of design systems and knowledge management through research repository contributions.

• Collaborate effectively within Agile product teams to ensure user-centricity throughout the product development lifecycle.

📝 Enhancement Note: This role is specifically focused on the Canadian public sector, which often involves stringent security requirements and a deep understanding of government processes and user bases. The emphasis on "digital transformation" suggests a need for researchers who can drive significant change and innovation within established environments.

📈 Primary Responsibilities

• Conduct a diverse range of user research activities, including moderated and unmoderated usability testing, user interviews, surveys, diary studies, and other qualitative methods to understand user needs and evaluate performance.

• Execute content-related user research such as card sorting and tree jack testing to optimize information architecture and content discoverability.

• Develop comprehensive research reports detailing methodologies, findings, and actionable recommendations for design, content, and service improvements.

• Present research insights and strategic recommendations to diverse stakeholder groups, including product teams, designers, and leadership.

• Contribute to the enhancement of design system specifications by integrating user research findings and validating design elements.

• Maintain and enrich the UX research repository with insights and methodologies for future project reuse and knowledge sharing.

• Apply ethical research practices, data privacy principles, accessibility standards, and inclusive design considerations throughout all research activities.

• Collaborate closely with Agile product teams, providing continuous user insights to inform iterative development cycles.

📝 Enhancement Note: The responsibilities highlight a need for end-to-end research ownership, from planning and recruitment to analysis and presentation. The inclusion of "content-related user research" and contributions to "design system specifications" indicates a strategic role beyond just testing, influencing the foundational elements of digital products.

🎓 Skills & Qualifications

Education: Post-secondary education is mandatory.

Experience: More than ten (10) years of experience specifically as a UX Researcher.

Required Skills:

• Extensive experience in conducting user interviews, usability testing, and accessibility testing.

• Proven ability to scope, plan, manage, and execute all phases of user research studies, including method selection, research planning, participant recruitment, moderation, data collection, analysis, and reporting.

• Demonstrated experience in making recommendations for information architecture (IA), content design, interface design, and service design.

• Proficient in applying research ethics, data privacy, accessibility, and inclusive design principles.

• Experience working within Agile product team environments.

• Fluency in spoken and written English. Preferred Skills:

• Experience in artificial intelligence (AI), specifically with tools like Claude Code.

• Government of Canada security clearance (Reliability) is an asset.

• Prior work experience within the Canadian public sector is advantageous.

📝 Enhancement Note: The requirement for "more than ten (10) years' experience" positions this as a senior or lead role, expecting a high degree of autonomy, strategic thinking, and mentorship capability. The specific mention of "Claude Code" and "Artificial Intelligence" suggests a focus on emerging technologies and potentially research into AI-driven user experiences or tools.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a robust portfolio showcasing a minimum of 10 years of UX research experience with a clear emphasis on impactful projects.

• Include detailed case studies that illustrate the end-to-end research process, from defining research questions to delivering actionable insights.

• Highlight examples of research that directly informed significant improvements in user experience, interface design, or service delivery.

• Showcase proficiency in various research methodologies and the strategic selection of appropriate methods for different project challenges.

• Present evidence of contributions to design systems or research repositories, demonstrating an understanding of scalable user insights. Process Documentation:

• Provide documentation of research plans, including objectives, methodologies, participant criteria, and timelines.

• Present research findings and analysis, clearly articulating data interpretation and the rationale behind conclusions.

• Showcase presentation materials that effectively communicate complex research insights and strategic recommendations to diverse audiences.

• Include examples of how research ethics, data privacy, and accessibility considerations were integrated into research processes.

📝 Enhancement Note: For a senior role with extensive experience requirements, the portfolio is critical. Candidates should prepare to discuss the strategic impact of their research, not just the execution. Emphasizing projects within the public sector or dealing with complex systems will be highly beneficial.

💵 Compensation & Benefits

Salary Range: Based on Levio's typical compensation for senior technical roles in Canada and the extensive experience required (10+ years), the estimated annual salary range for a Senior UX Researcher is CAD $120,000 - $170,000. This estimate considers the specialized nature of AI/Claude Code experience and the public sector focus.

Benefits:

• Comprehensive health and dental coverage.

• Generous paid time off (vacation, sick leave, holidays).

• Professional development opportunities, including training and conference attendance.

• Pension or retirement savings plan options.

• Employee assistance program (EAP) for mental health and well-being support.

• Participation in Levio's employment equity program.

• Access to diversity and inclusion initiatives.

Working Hours: Standard full-time working hours are typically 40 hours per week, with potential for flexibility depending on project needs and team agreements within the Agile framework.

📝 Enhancement Note: While specific salary details are not provided, industry benchmarks for senior UX Researchers in Canada, especially those with specialized AI experience and working for consulting firms on public sector projects, suggest a competitive compensation package. The benefits listed are standard for full-time positions in established Canadian companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Transformation / Information Technology Consulting. Levio specializes in helping organizations leverage technology to optimize operations, enhance customer experiences, and drive business growth. The company works across various sectors, with a significant focus on public sector clients.

Company Size: Levio is a growing mid-to-large-sized technology consulting firm, likely employing several hundred to over a thousand professionals across its various offices. This size offers opportunities for significant project impact and career advancement while maintaining a collaborative environment.

Founded: Levio was founded in 2013. This relatively recent founding means the company is likely dynamic and adaptable, focused on modern digital solutions and agile methodologies.

Team Structure:

• The UX Research team is likely integrated within project teams, working alongside UX/UI designers, product managers, developers, and business analysts.

• Senior researchers may lead specific research streams or mentor junior team members.

• The structure emphasizes cross-functional collaboration to ensure user insights are embedded throughout the product development lifecycle.

• Reporting lines may lead to a UX Lead, Design Manager, or a Director of Digital Transformation within Levio. Methodology:

• Levio likely employs agile methodologies, emphasizing iterative development, continuous feedback, and rapid prototyping.

• Data-driven decision-making is paramount, with a strong reliance on user research, analytics, and performance metrics.

• Emphasis on delivering tangible business value and measurable outcomes for clients through digital solutions.

• A culture of continuous learning and professional development to stay at the forefront of technology trends.

Company Website: https://www.levio.ca/

📝 Enhancement Note: Levio's focus on digital transformation and its public sector engagements imply a professional, results-oriented culture. The company's founding date suggests a modern approach to technology and consulting. The emphasis on a "high-caliber team" and "ambitious projects" indicates a demanding yet rewarding environment for skilled professionals.

📈 Career & Growth Analysis

Operations Career Level: This Senior UX Researcher role represents a highly experienced individual contributor or a potential team lead position within Levio's digital transformation practice. It demands strategic thinking, deep methodological expertise, and the ability to influence project direction and client outcomes.

Reporting Structure: The Senior UX Researcher will likely report to a UX Lead, Design Manager, or a Director overseeing digital transformation initiatives. They will collaborate closely with project managers, product owners, and client stakeholders.

Operations Impact: The role has a direct and significant impact on the success of public sector digital transformation projects by ensuring that solutions are user-centered, accessible, and effective. This leads to improved service delivery, increased user adoption, and greater return on investment for government initiatives.

Growth Opportunities:

• Specialization: Deepen expertise in AI/Claude Code research, accessibility, or specific public sector domains.

• Leadership: Transition into a UX Research Lead, Design Manager, or Principal UX Researcher role, managing teams and strategic research initiatives.

• Consulting Acumen: Develop advanced client management and consulting skills, becoming a trusted advisor to public sector clients.

• Methodological Innovation: Pioneer new research techniques or contribute to Levio's internal best practices and knowledge base.

• Cross-functional Exposure: Gain experience in broader digital transformation consulting, project management, or product strategy.

📝 Enhancement Note: The extensive experience requirement and the focus on public sector projects suggest a career path that can lead to significant influence and expertise. Levio's growth as a digital transformation leader likely provides ample opportunities for advancement and specialization within high-impact projects.

🌐 Work Environment

Office Type: The role is designated as "On-site," implying a need for the researcher to work from Levio's offices or directly at client sites within Canada. This environment fosters in-person collaboration, spontaneous discussions, and a strong team dynamic.

Office Location(s): While the primary location is "Canada," Levio has offices in Quebec (Montreal, Quebec City, Laval), Ontario (Toronto, Ottawa), and potentially other Canadian provinces. Specific client project locations will dictate the day-to-day work site.

Workspace Context:

• The workspace will likely be a professional office environment that supports collaboration, including meeting rooms, quiet zones, and common areas.

• Access to standard office technology, including reliable internet, computers, and potentially specialized UX research tools and software.

• Opportunities for regular interaction with a multidisciplinary team of designers, developers, product managers, and consultants.

• Direct engagement with clients and end-users within their operational environments for deeper contextual understanding.

Work Schedule: The standard work schedule is full-time, typically 40 hours per week. While on-site, there may be some flexibility for project needs, but consistent presence is expected for team collaboration and client engagement.

📝 Enhancement Note: The "On-site" requirement in Canada suggests a need for candidates to be legally authorized to work in Canada and potentially meet specific provincial work regulations. Client site work is common in consulting, so adaptability to different environments will be key.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes to assess basic qualifications and experience alignment.

• Technical Interview: This stage will likely involve a deep dive into the candidate's UX research experience, methodologies, and problem-solving skills, potentially with a focus on AI/Claude Code and public sector challenges. Expect behavioral questions related to collaboration and project management.

• Portfolio Presentation: Candidates will be asked to present a selection of their best work, detailing their research process, insights, and the impact of their contributions. This is a critical stage for demonstrating senior-level expertise.

• Case Study/Challenge: A practical exercise or case study may be assigned to assess the candidate's ability to apply research methods to a realistic problem, often within a time constraint.

• Final Interview: This may involve meeting with senior leadership or key project stakeholders to assess cultural fit, strategic thinking, and overall suitability for Levio and its clients.

Portfolio Review Tips:

• Curate 3-5 impactful projects that demonstrate your senior-level UX research capabilities, ideally including public sector or complex system examples.

• For each project, clearly articulate the problem statement, your role, the research methodologies used, key insights, and the tangible outcomes or impact achieved.

• Be prepared to discuss the challenges encountered, how you overcame them, and what you learned from the experience.

• Highlight your experience with AI/Claude Code, accessibility, and ethical research practices.

• Ensure your presentation is clear, concise, and visually engaging, showcasing your communication skills. Challenge Preparation:

• Familiarize yourself with common UX research challenges in the public sector, such as working with diverse user groups, adhering to strict regulations, and managing stakeholder expectations.

• Practice articulating your research process and findings under pressure.

• Be ready to discuss how you would approach a research problem given limited time or resources.

• Prepare to demonstrate your understanding of Agile development and how UX research integrates into such environments.

📝 Enhancement Note: Given the senior nature of the role and the specific requirements (AI, public sector), the interview process will likely be rigorous. The portfolio presentation is paramount, so candidates should invest significant time in preparing it thoroughly.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Tools for remote usability testing, participant recruitment, and survey administration (e.g., UserTesting.com, Lookback, Maze, Qualtrics, SurveyMonkey).

• Prototyping & Wireframing Tools (for review): Familiarity with tools used by designers to understand prototypes (e.g., Figma, Sketch, Adobe XD).

• Collaboration Tools: Platforms for team communication and project management (e.g., Slack, Microsoft Teams, Jira, Confluence).

• AI/ML Tools: Specific experience with AI platforms like Claude Code, or general understanding of AI's role in user experience.

Analytics & Reporting:

• Data Analysis Software: Proficiency in tools for qualitative and quantitative data analysis (e.g., NVivo, Dovetail, Excel, SPSS, R, Python for advanced analysis).

• Visualization Tools: Ability to create clear charts and graphs for reporting insights (e.g., Tableau, Power BI, built-in features of analysis tools).

• Web Analytics: Understanding of tools like Google Analytics for user behavior analysis on live products.

CRM & Automation:

• CRM Systems (for context): Understanding of how CRM data (e.g., Salesforce) can inform user segmentation and research.

• Project Management Software: Tools used for tracking research projects and team tasks.

📝 Enhancement Note: While the role is primarily research-focused, familiarity with the tools designers and developers use is beneficial for effective collaboration. The explicit mention of "Claude Code" indicates a need for specific AI tool experience or a strong conceptual understanding of AI's application in user interfaces and services.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the end-user in all design and development decisions.

• Data-Driven Insights: Valuing rigorous research and data analysis to inform strategy and validate solutions.

• Collaboration & Teamwork: Fostering an environment where cross-functional teams work together seamlessly to achieve common goals.

• Excellence & Innovation: Striving for high-quality outcomes and embracing new technologies and methodologies to drive digital transformation.

• Integrity & Ethics: Upholding professional standards in research conduct, data handling, and client interactions.

Collaboration Style:

• Partnership: Working closely with UX/UI designers to translate research findings into design solutions.

• Integration: Embedding research insights into Agile development sprints, collaborating with product managers and developers.

• Consultative Approach: Acting as a trusted advisor to clients and internal stakeholders, guiding them on user needs and best practices.

• Knowledge Sharing: Actively contributing to the team's collective knowledge through presentations, documentation, and informal discussions.

📝 Enhancement Note: Levio's emphasis on digital transformation and public sector projects suggests a culture that values professionalism, impact, and collaborative problem-solving. The "high-caliber team" implies a drive for continuous improvement and high performance.

⚡ Challenges & Growth Opportunities

Challenges:

• Public Sector Complexity: Navigating the unique constraints, regulations, and stakeholder landscapes of government projects.

• AI Integration: Researching and advising on the user experience of emerging AI technologies like Claude Code, which may have unique ethical and usability considerations.

• Diverse User Bases: Conducting research with a wide spectrum of users within the Canadian population, requiring adaptable methodologies.

• Translating Insights: Ensuring research findings are effectively communicated and acted upon by diverse teams and stakeholders.

• Balancing Methodologies: Selecting and applying the most appropriate research methods within project timelines and budgets.

Learning & Development Opportunities:

• Advanced AI Research: Opportunities to become a subject matter expert in user research for AI-driven products and services.

• Public Sector Expertise: Deepen knowledge of government user needs, policies, and digital service delivery frameworks.

• Consulting Skills: Develop advanced client management, stakeholder negotiation, and strategic advisory capabilities.

• Methodological Mastery: Explore and implement cutting-edge research techniques and tools.

• Mentorship: Potential to mentor junior researchers and contribute to Levio's internal training programs.

📝 Enhancement Note: This role offers significant opportunities for growth by tackling complex, cutting-edge challenges in AI and public sector digital transformation. The ability to adapt and learn will be crucial for long-term success and advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used user research to significantly influence the direction of a complex digital transformation project. What was your process, and what was the outcome?" (Focus on strategic impact, methodology, and ROI).

• "How would you approach user research for a new AI-powered service like Claude Code, considering potential user apprehension or novel interaction patterns?" (Assess AI research experience and ethical considerations).

• "Imagine you need to conduct research for a public sector project with a very tight deadline and limited budget. How would you prioritize your research activities and ensure actionable insights?" (Test resourcefulness, prioritization, and Agile adaptation). Company & Culture Questions:

• "What interests you about Levio's work in digital transformation, particularly within the Canadian public sector?" (Showcase research into Levio and alignment with their mission).

• "How do you approach collaborating with diverse teams (developers, designers, product managers) to ensure user insights are effectively integrated into the product lifecycle?" (Demonstrate teamwork and communication skills).

• "How do you stay current with the latest UX research methodologies and AI advancements?" (Highlight continuous learning and professional development). Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Project Background -> Your Role & Objectives -> Methodology -> Key Findings -> Recommendations -> Impact/Outcome.

• Data Visualization: Use clear charts, graphs, and quotes to support your findings. Avoid overwhelming slides with text.

• Storytelling: Frame your projects as narratives that highlight challenges, your problem-solving approach, and the value you delivered.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your research (e.g., "reduced task completion time by X%", "increased user satisfaction by Y%").

• Prepare for Q&A: Anticipate questions about your choices, alternative approaches, and how you handled difficult situations.

📝 Enhancement Note: Preparation should focus on demonstrating senior-level strategic thinking, a deep understanding of research methodologies, and the ability to apply these to complex AI and public sector contexts. Be ready to discuss your experience with Claude Code specifically.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your comprehensive resume and a link to your online portfolio through Levio's application portal.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating 10+ years of UX research experience, with a strong emphasis on public sector engagements, AI/Claude Code experience, accessibility, and measurable impact.

• Resume Optimization: Ensure your resume clearly articulates your experience level, key research methodologies, AI tool proficiency, and achievements relevant to digital transformation and public sector projects. Use keywords from the job description.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on articulating your research process, strategic decision-making, and the tangible outcomes of your work. Prepare to discuss AI research challenges and ethical considerations.

• Company Research: Thoroughly research Levio's recent projects, its approach to digital transformation, and its involvement in the Canadian public sector. Understand their company values and how your experience aligns.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.