Senior UX Manager

📍 Job Overview

Job Title: Senior UX Manager

Company: SecurityScorecard

Location: Remote (United States)

Job Type: Full-Time

Category: UX/Product Design Management

Date Posted: 2026-08-31

Experience Level: 10+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Lead and mentor a team of UX/Product Designers, fostering a culture of empathy, excellence, and continuous improvement within a player-coach model.

• Drive the adoption and refinement of Agile methodologies for the design team, ensuring seamless integration with Product and Engineering sprints.

• Maintain hands-on involvement in end-to-end product design, design systems, and the implementation of AI-augmented design workflows.

• Serve as a key strategic partner, managing relationships with Product Management, Engineering, and executive stakeholders to align design initiatives with business objectives.

• Champion the development and scaling of robust Design Systems, measurably improving design and engineering velocity.

📝 Enhancement Note: This role is positioned as a "player-coach," indicating a need for a candidate who can both lead a team and remain actively involved in design execution. The emphasis on "AI-native workflows" and "Design Systems" suggests a forward-thinking approach to design operations and efficiency.

📈 Primary Responsibilities

• Directly manage a team of designers, focusing on individual growth, team morale, and retention through regular 1:1s, performance reviews, and career development planning.

• Lead and optimize Agile design ceremonies, including sprint planning, stand-ups, retrospectives, and design reviews, ensuring transparency and timely delivery.

• Provide direct design contributions and critiques when necessary, owning features from discovery and wireframing to high-fidelity UI and production handoff.

• Act as the primary design liaison to Product Management and Engineering, translating design intent, negotiating scope, and building cross-functional trust.

• Integrate usability testing insights and behavioral analytics data (e.g., FullStory, Pendo) into design iterations and coach the team to do the same.

• Champion the adoption of AI-augmented design tools and workflows to enhance design cycles and quality.

• Develop and implement professional growth plans for direct reports, fostering a culture of direct, kind, and actionable feedback.

📝 Enhancement Note: The responsibilities highlight a dual focus on people management and hands-on design execution, with a strong emphasis on process improvement through Agile and Design Systems. The expectation to integrate AI tooling suggests a need for proactive adoption of new technologies in the design workflow.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design, Human-Computer Interaction, or a related field, or equivalent professional experience.

Experience: 8+ years of experience in UX/Product Design, with a minimum of 3 years in a direct management capacity overseeing designers.

Required Skills:

• Proven track record of leading design teams, demonstrated through a strong portfolio and experience in team health, morale, and retention.

• Hands-on experience with Agile scrum ceremonies (sprint planning, stand-ups, retrospectives, backlog grooming) and integrating design into product development cycles.

• Mastery of end-to-end product design processes, including discovery, wireframing, high-fidelity UI design, and production handoff.

• Deep proficiency in Figma, including component architecture, auto-layout, variables, and prototyping, with the ability to teach system-thinking.

• Experience building, governing, and scaling Design Systems to measurably improve design and engineering velocity.

• Strong understanding of accessibility standards (WCAG 2.2) and experience embedding inclusive design practices.

• Ability to synthesize behavioral analytics (FullStory, Pendo, Amplitude, etc.) and usability testing into actionable design decisions.

• Excellent stakeholder management skills, with the ability to communicate design rationale persuasively and negotiate priorities with Product, Engineering, and executives.

• Demonstrated human-led and empathy-driven leadership style, combined with a relentless focus on outcomes and accountability.

• Exceptional feedback skills: ability to give direct, constructive, and inspiring critique, and to actively seek and act on feedback. Preferred Skills:

• Formal Agile training certification (CSM, PSM, SAFe, or equivalent) or extensive experience serving as an Agile lead for a design/tech team.

• Experience in B2B SaaS, cybersecurity, or complex enterprise platform products.

• Track record of improving team health, morale, and retention metrics with measurable evidence.

• Experience implementing JIRA-based or equivalent tracking systems for design teams.

• Familiarity with AI-augmented design workflows and integrating AI tooling into team processes at scale.

• Experience leading teams through organizational transformation or significant process change.

📝 Enhancement Note: The requirements emphasize a blend of senior-level design craft, people leadership, and operational process management. The preference for Agile certifications and experience with enterprise SaaS/cybersecurity products indicates the ideal candidate will have a strong understanding of complex B2B environments.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end product design projects demonstrating problem identification, user research synthesis, ideation, wireframing, prototyping, UI design, and successful implementation.

• Include examples of how you have built, governed, or significantly contributed to a Design System, highlighting its impact on efficiency and consistency.

• Present case studies that illustrate your ability to integrate user feedback, behavioral analytics, and accessibility standards into the design process.

• Demonstrate leadership through examples of managing design teams, facilitating Agile ceremonies, and collaborating effectively with cross-functional partners. Process Documentation:

• Detail your approach to establishing and refining Agile workflows for design teams, including specific examples of sprint planning, backlog grooming, and design review processes.

• Document your experience in creating and scaling Design Systems, including governance models, contribution guidelines, and version control strategies.

• Illustrate how you have incorporated AI-augmented design tools into team workflows, outlining best practices for adoption, efficiency gains, and quality assurance.

• Provide examples of stakeholder management processes, including how you translate business needs into design requirements and communicate design rationale to executive audiences.

📝 Enhancement Note: The portfolio should clearly articulate not just design output, but also the candidate's ability to manage and optimize the design process itself. Demonstrating impact through metrics related to efficiency, consistency, and team performance will be crucial.

💵 Compensation & Benefits

Salary Range: $185,000 - $230,000 USD per year (base plus bonus).

Explanation of Range: This range is based on the provided information and industry benchmarks for a Senior UX Manager role with 10+ years of experience in a fully remote, US-based setting within the SaaS/Cybersecurity sector. Factors such as specific skills, qualifications, and the hiring organization's compensation philosophy contribute to the final salary determination.

Benefits:

• Competitive salary and potential for annual performance-based incentive compensation awards.

• Stock options and equity participation.

• Comprehensive health benefits package.

• Unlimited Paid Time Off (PTO) and parental leave.

• Tuition reimbursements for professional development.

• Other unspecified company benefits.

Working Hours: Standard full-time hours (approximately 40 hours per week), with flexibility expected for Agile ceremonies and cross-functional collaboration across different US time zones.

📝 Enhancement Note: The salary range provided is explicit. The benefits package is comprehensive, with a focus on professional development and work-life balance, which are attractive to experienced operations and management professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cybersecurity Ratings and Risk Management. SecurityScorecard operates in a rapidly growing and critical sector, providing essential tools for organizations to manage their digital security posture and that of their vendors.

Company Size: The provided data does not specify company size, but mentions "over 200+ employees globally" in the detailed description and "12 million companies continuously rated," suggesting a well-established and scaling enterprise.

Founded: 2013. SecurityScorecard has a history of innovation and growth, evidenced by its funding from prominent investors and recognition as a leading company in its field.

Team Structure:

• The UX team is described as "deliberately constructed," including a UX Architect, UX Researcher, and senior designers, working under the SVP, Experience Strategy & Product Design.

• The Senior UX Manager reports directly to the SVP, Experience Strategy & Product Design, indicating a strategic level of influence and partnership.

• Collaboration is expected to be tight with Product Management and Engineering teams, integrated through Agile processes. Methodology:

• Emphasis on Agile methodologies for product development and design execution.

• Data-driven decision-making, integrating behavioral analytics and usability testing.

• A strong focus on Design Systems for consistency and efficiency.

• Commitment to AI-augmented design workflows for process optimization.

• A culture that values direct, kind, and constructive feedback.

Company Website: https://securityscorecard.com/

📝 Enhancement Note: SecurityScorecard is a recognized leader in its industry, suggesting a dynamic and growth-oriented environment. The company's culture appears to value innovation, data-driven approaches, and strong cross-functional collaboration, all critical for effective operations roles.

📈 Career & Growth Analysis

Operations Career Level: This role represents a significant step into management and strategic operations within the design function. It's a "Senior Manager" level, implying leadership of a core team and direct responsibility for operational processes, team health, and strategic alignment.

Reporting Structure: The Senior UX Manager reports directly to the SVP, Experience Strategy & Product Design, providing a clear line of sight to executive-level strategy and decision-making. This offers exposure to high-level operational planning and strategic initiatives.

Operations Impact: The role's impact is direct on the efficiency, quality, and velocity of the design team's output, which in turn influences product development speed, user satisfaction, and ultimately, the company's ability to deliver on its cybersecurity mission. By defining and refining design operations, this role contributes to overall business resilience and market competitiveness.

Growth Opportunities:

• Leadership Advancement: Potential to grow into a Director or VP-level role overseeing larger design organizations or expanding into broader product operations leadership.

• Strategic Influence: Opportunities to shape the future of product design strategy, technology adoption (e.g., AI in design), and operational best practices across the organization.

• Process Innovation: Lead significant initiatives in Design Systems, Agile transformation, and AI integration, building a strong reputation in design operations and product development efficiency.

• Industry Expertise: Deepen knowledge in B2B SaaS, cybersecurity, and enterprise platforms, becoming a subject matter expert in complex product design management.

📝 Enhancement Note: This role offers a clear path for individuals looking to transition from senior individual contributor design roles into management, with significant opportunities for strategic impact and career growth within a leading cybersecurity firm. The direct reporting line to an SVP is a strong indicator of the role's importance.

🌐 Work Environment

Office Type: Fully Remote. This role operates entirely remotely, offering flexibility and the ability to work from anywhere within the United States.

Office Location(s): Remote (United States). While the company is headquartered in New York City, this position is not tied to a specific physical office, allowing for a distributed workforce.

Workspace Context:

• The remote nature necessitates strong self-discipline and proactive communication.

• Collaboration will primarily occur through digital tools, requiring proficiency in remote work technologies and practices.

• The team structure, though distributed, is designed to foster close collaboration, likely through regular virtual meetings and dedicated communication channels.

• Access to standard remote work tools and potentially company-provided stipends for home office setup.

Work Schedule: Standard full-time working hours are expected, approximately 40 hours per week. However, the remote and Agile nature of the work may require some flexibility to accommodate cross-functional team needs and varying time zones within the US.

📝 Enhancement Note: The fully remote nature of this role is a key aspect, demanding strong communication and self-management skills. The company's culture and tools will be crucial for maintaining team cohesion and operational effectiveness in a distributed environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review applications and portfolios to assess basic qualifications and alignment with the role's core requirements.

• Hiring Manager Interview: A deeper dive into your leadership philosophy, management experience, Agile process knowledge, and hands-on design skills. Expect discussions around team health, performance management, and your approach to critique.

• Cross-Functional Interviews: Meetings with Product Management and Engineering leaders to assess your collaboration style, stakeholder management capabilities, and ability to integrate design into broader product development.

• Design Team Interview: Interaction with direct reports or peers within the design team to evaluate your leadership style, feedback approach, and ability to elevate the team's craft.

• SVP Interview: A final discussion with the SVP, Experience Strategy & Product Design, focusing on strategic vision, operational leadership, and cultural fit.

Portfolio Review Tips:

• Highlight Leadership: Clearly delineate projects where you led a team, managed processes, or significantly influenced strategy. Use "I" for your individual contributions and "We" for team efforts.

• Process Over Pixels: For this role, showing how you managed processes (Agile, Design Systems, AI adoption) and why you made certain decisions is as important as the final UI.

• Quantify Impact: Wherever possible, use metrics to demonstrate the success of your initiatives – e.g., "reduced design cycle time by X%," "increased design system adoption by Y%," "improved team velocity by Z%."

• Showcase Feedback Loop: Include examples of how you give and receive feedback, and how it has led to improvements in design or team performance.

• Tailor to Role: Emphasize projects that showcase experience with complex platforms, B2B SaaS, and managing design operations.

Challenge Preparation:

• Be prepared for a potential design exercise or case study that assesses your ability to lead a team through a design challenge, integrate feedback, and present a cohesive solution.

• Practice articulating your design process, leadership philosophy, and operational strategies clearly and concisely.

• Prepare specific examples of how you've handled difficult stakeholder conversations, resolved team conflicts, or driven process improvements.

📝 Enhancement Note: Given the "player-coach" nature and emphasis on operational processes, expect the interview process to heavily scrutinize both leadership capability and a deep understanding of design operations, Agile methodologies, and Design Systems. The portfolio review will be critical for demonstrating this balance.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Expected to be the primary design tool, with proficiency in advanced features like component architecture, auto-layout, variables, and prototyping.

• JIRA (or similar): Likely used for workflow management, tracking design tasks, and integrating with engineering sprints. Experience in setting up or managing design within JIRA is a plus.

• AI-Augmented Design Tools: Proficiency or familiarity with AI tools integrated into design workflows (e.g., Figma AI, Claude for content generation/ideation) is explicitly mentioned and encouraged.

Analytics & Reporting:

• Behavioral Analytics Tools: Experience with tools like FullStory, Pendo, or Amplitude for synthesizing user behavior data into design decisions.

• Usability Testing Platforms: Familiarity with tools and methodologies for conducting and analyzing usability tests.

CRM & Automation:

• While not explicitly mentioned for the design team, understanding how design integrates with CRM (likely Salesforce for a B2B SaaS company) and broader marketing/sales automation platforms can be beneficial for GTM alignment.

📝 Enhancement Note: The emphasis on Figma and AI-augmented design tools highlights the company's commitment to modern, efficient design practices. Experience with JIRA and analytics platforms is crucial for demonstrating operational integration and data-driven decision-making.

👥 Team Culture & Values

Operations Values:

• Human-Led & Empathy-Driven: A core value that emphasizes putting people first, listening, and building psychological safety within the team.

• Relentlessly Results-Oriented: A commitment to achieving measurable outcomes and being accountable for performance, balancing empathy with delivery.

• Direct, Kind, and Actionable Feedback: A culture where feedback is openly shared, constructive, and focused on growth and improvement in both directions.

• Transparency and Visibility: Ensuring team members understand their standing, career paths, and the progress of design work within Agile sprints.

• Excellence and High Standards: Setting a high bar for design craft and operational execution, with a focus on continuous improvement.

Collaboration Style:

• Cross-Functional Partnership: Strong emphasis on seamless integration and trust-building with Product Management and Engineering teams.

• Agile Cadence: Collaboration is structured around Agile scrum ceremonies, requiring proactive communication and synchronized effort.

• Feedback Culture: An open environment for critique and idea exchange, valuing input from all levels and functions.

• Strategic Alignment: Working closely with leadership (SVP) to translate strategic goals into actionable design and operational plans.

📝 Enhancement Note: The company culture appears to be a blend of empathetic people leadership and rigorous performance standards, which is ideal for driving operational excellence. A candidate who thrives in environments that value direct communication and continuous improvement will be a strong fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Player and Coach: Effectively managing time between direct design contributions and team leadership responsibilities can be demanding.

• Scaling Agile for Design: Ensuring Agile processes are optimized for design work and fully integrated with engineering, avoiding common pitfalls of design being an afterthought.

• Driving AI Adoption: Championing and successfully integrating new AI-augmented tools into established design workflows can face resistance or require significant change management.

• Maintaining Team Health in Remote Environment: Fostering strong team cohesion, morale, and psychological safety in a fully remote setting requires deliberate effort and effective communication strategies.

• Defining Design Operations: Establishing and refining the "operating system" for the design team, including workflows, tracking mechanisms, and governance, requires strategic vision and execution.

Learning & Development Opportunities:

• Leadership Skill Enhancement: Opportunities to hone people management, strategic planning, and operational leadership skills under executive guidance.

• Design Systems Mastery: Deepen expertise in building, scaling, and governing complex Design Systems for enterprise products.

• AI in Design Specialization: Become an expert in leveraging AI tools to enhance design productivity and innovation.

• Industry Best Practices: Gain insights into leading practices in UX management, Agile design, and cybersecurity product development.

• Cross-Functional Acumen: Develop a deeper understanding of Product Management and Engineering operations, enhancing strategic alignment capabilities.

📝 Enhancement Note: This role presents a significant opportunity for professional growth by tackling complex operational challenges in a fast-paced tech environment, with clear pathways for leadership and specialization.

💡 Interview Preparation

Strategy Questions:

• "Describe your philosophy on managing and mentoring design teams. How do you foster psychological safety and drive accountability simultaneously?" (Focus on your "human-led" approach and results orientation.)

• "Walk us through how you would establish or refine Agile ceremonies for a design team. What are the key considerations for integrating design into a scrum process?" (Highlight your experience with sprint planning, retrospectives, and cross-functional alignment.)

• "How do you approach building and scaling a Design System? What are the critical components for its success and adoption by both design and engineering?" (Emphasize governance, contribution, and measurable impact on velocity.)

• "Describe a time you had to influence stakeholders (Product, Engineering, Executive) on a design decision. How did you build consensus and manage differing opinions?" (Showcase your communication, negotiation, and persuasion skills.)

• "What is your strategy for integrating AI-augmented tools into a design workflow? How do you ensure quality and adoption?" (Prepare specific examples of tools and your approach to change management.) Company & Culture Questions:

• "Why SecurityScorecard? What excites you about our mission and the cybersecurity industry?" (Research company values, recent news, and market position.)

• "How do you ensure a strong feedback culture within your team, both giving and receiving?" (Share examples of how you solicit and act on feedback.)

• "What does 'human-led and empathy-driven' leadership mean to you in practice?" (Connect this to team health, individual growth, and collaboration.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly state the problem, your role, the process you followed (especially Agile/Design System elements), the solutions you designed, and the measurable outcomes.

• Quantify Your Impact: Use metrics to demonstrate the effectiveness of your design work and your operational improvements (e.g., efficiency gains, user satisfaction improvements, adoption rates).

• Showcase Leadership: Highlight instances where you led a team, mentored junior designers, or drove process improvements.

• Demonstrate Process Mastery: Be ready to discuss your Figma proficiency, Design System approach, and how you integrate research and analytics.

• Practice Your Pitch: Rehearse your presentation to be concise, engaging, and to clearly articulate your value proposition as both a designer and a leader.

📝 Enhancement Note: The interview process will likely assess your ability to articulate complex operational strategies, demonstrate leadership through concrete examples, and align your approach with the company's stated values and methodologies.

📌 Application Steps

To apply for this Senior UX Manager position:

• Submit your application through the provided Greenhouse link.

• Tailor Your Resume: Highlight keywords related to UX Management, Product Design, Agile, Design Systems, Figma, stakeholder management, and AI-augmented design. Quantify achievements wherever possible.

• Curate Your Portfolio: Select projects that best demonstrate your end-to-end design capabilities, leadership experience, and impact on process efficiency. Ensure it clearly showcases your "player-coach" strengths.

• Prepare Your Narrative: Practice articulating your leadership philosophy, approach to Agile and Design Systems, and how you foster team growth and collaboration. Be ready to discuss your experience with AI tools.

• Research SecurityScorecard: Understand their mission, products, market position, and company values. Prepare thoughtful questions that demonstrate your engagement and strategic thinking.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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