Senior UX designer - digitala tjänster

📍 Job Overview

Job Title: Senior UX Designer – Digital Services and Complex Systems

Company: Agil Arbetskraft

Location: Stockholm, Sweden

Job Type: Full-Time

Category: UX/Product Design (Consulting)

Date Posted: August 13, 2026

Experience Level: Senior (5-7+ years)

Remote Status: Hybrid

🚀 Role Summary

• Strategic UX Leadership: Drive the end-to-end user experience design for complex digital services and applications, ensuring usability, accessibility, and effectiveness across diverse client engagements.

• User-Centric Design Process: Lead user research initiatives, including interviews, observations, and usability testing, to deeply understand user needs and business requirements within intricate operational environments.

• Design & Prototyping Expertise: Develop comprehensive design solutions, from information architecture and interaction design to wireframing, high-fidelity mockups, and interactive prototypes, primarily using Figma.

• Cross-Functional Collaboration: Foster strong partnerships with product owners, business stakeholders, business analysts, and development teams to translate insights into actionable design specifications and ensure seamless implementation.

• Consulting Engagement: Engage in dynamic consulting roles, adapting to various client needs and project scopes within both private and public sectors, with opportunities for both employed and sub-consultant engagements.

📝 Enhancement Note: This role is framed as a senior UX Designer position within a consulting agency (Agil Arbetskraft), focusing on complex digital services and systems. The emphasis is on delivering UX solutions for clients in Stockholm, suggesting a hybrid work environment where on-site client collaboration is expected. The "Senior" designation implies a need for independent work, strategic thinking, and the ability to mentor or guide less experienced designers.

📈 Primary Responsibilities

• Conduct comprehensive user research, including interviews, observations, workshops, and usability testing, to gather deep insights into user behaviors, needs, and pain points within complex operational contexts.

• Map and analyze intricate user flows and user journeys to identify critical touchpoints, friction areas, and opportunities for enhancement in digital services and applications.

• Define and develop information architecture, interaction design patterns, and user flows that support intuitive navigation and efficient task completion.

• Create detailed wireframes, mockups, and interactive prototypes in Figma to visually represent design concepts and facilitate stakeholder understanding and feedback.

• Collaborate closely with product owners, business representatives, and development teams to ensure design solutions align with business objectives, technical feasibility, and organizational requirements.

• Iteratively refine and enhance existing digital services and applications based on user feedback, performance data, and evolving business needs.

• Contribute to and evolve design systems to ensure consistency, scalability, and maintainability of user interfaces across multiple digital products.

• Champion accessibility standards (e.g., WCAG) and ensure that all design solutions are inclusive and meet regulatory requirements.

• Document design decisions, rationale, and specifications clearly to provide comprehensive handoffs to development teams.

• Effectively present and advocate for design solutions to diverse stakeholders, adapting communication style to technical and non-technical audiences.

📝 Enhancement Note: The responsibilities highlight a blend of strategic UX thinking and hands-on design execution, typical for senior roles in consulting. The emphasis on "complex systems" and "operational environments" suggests a need for designers who can navigate intricate requirements and deliver practical solutions rather than just aesthetic designs.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field is typically expected for senior-level UX roles. Equivalent practical experience will also be considered.

Experience: Minimum of 5-7 years of dedicated experience in UX design, interaction design, or a closely related field, with a proven track record of successfully delivering digital products.

Required Skills:

• Minimum of 5-7 years of experience in UX design, interaction design, or equivalent.

• Demonstrated experience designing complex systems, digital services, or applications.

• Proficiency in conducting various user research methodologies, including interviews, observations, and usability testing.

• Extensive experience in mapping and developing user flows and user journeys.

• Strong skills in interaction design and creating interactive prototypes.

• Expert-level proficiency in Figma for wireframing, mockups, and prototyping.

• Experience with design systems, including creation and maintenance.

• Solid understanding of accessibility principles and established UX best practices.

• Experience working collaboratively with development teams.

• Ability to document design decisions and translate them into clear, requirement-driven specifications for development.

• Excellent communication and presentation skills in both Swedish and English. Preferred Skills:

• Experience with Jira and Confluence for project management and documentation.

• Experience designing for Android or other mobile application platforms.

• Experience with mission-critical digital systems.

• Experience with applications used in operational or mobile environments.

• Experience with solutions requiring offline functionality or operating under limited network connectivity.

• Experience working with the public sector or large organizations with complex system landscapes.

• Experience in sectors such as transport, logistics, rail, industry, or similar.

• Close collaboration with developers, demonstrating an understanding of technical constraints.

• Experience in service design, UX research, or information architecture.

📝 Enhancement Note: The required skills are extensive, emphasizing hands-on tool proficiency (Figma) and core UX methodologies. The preferred skills indicate a strong leaning towards industrial/enterprise UX, where reliability, offline capabilities, and complex stakeholder environments are common. The 5-7 years of experience requirement aligns with a senior-level position.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 3-5 detailed case studies demonstrating your UX process from problem identification through to solution and impact. Each case study should clearly outline the challenge, your role, the methodologies used, design decisions, and quantifiable outcomes.

• Process Visualization: Clearly illustrate your UX process, including user research, ideation, wireframing, prototyping, and testing phases. Visual aids like flowcharts or diagrams are highly encouraged.

• System Context: Provide examples of how your designs integrate with or improve complex systems, demonstrating an understanding of technical and organizational constraints.

• Figma Proficiency: Include examples of work created in Figma, showcasing your ability to build detailed wireframes, interactive prototypes, and potentially contribute to design systems.

• Impact & Metrics: Where possible, quantify the impact of your designs with relevant metrics (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

Process Documentation:

• Research Documentation: Examples of how you document user research findings, including personas, user journey maps, and usability test reports.

• Design Specifications: Clear examples of how you translate designs into actionable specifications for development teams, ensuring clarity on interactions, states, and edge cases.

• Design System Contribution: If applicable, examples of contributions to or use of design systems, demonstrating an understanding of modular design and consistency.

📝 Enhancement Note: A strong portfolio is critical for UX roles, especially in consulting. The emphasis here is on demonstrating a robust process, proficiency in Figma, and the ability to handle complexity and deliver measurable results, which are key for client-facing roles.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX Designers in Stockholm with 5-7+ years of experience, and considering the consulting nature of Agil Arbetskraft, a competitive salary range is estimated between 55,000 - 75,000 SEK per month. This range can vary based on the specific client assignment, the consultant's experience level, and the contract type (employed vs. sub-consultant).

Benefits:

• Varied Consulting Engagements: Access to a diverse portfolio of exciting projects with attractive clients across various sectors.

• Modern Technology Exposure: Opportunity to work with cutting-edge digital services and complex, modern business operations.

• Personalized Support: Close, personal contact and support from Agil Arbetskraft throughout each assignment.

• Flexible Assignment Durations: Possibility to undertake both long-term and short-term consulting assignments, catering to individual career preferences.

• Flexible Employment Models: Option to work as an employed consultant with Agil Arbetskraft or, in specific cases, as a sub-consultant.

• Professional Development: Opportunities to continuously learn and adapt to new technologies and methodologies through diverse client work.

Working Hours: Standard full-time hours are typically 40 hours per week, but flexibility may be offered depending on the client's requirements and project demands. Some client assignments might require occasional work outside standard hours, particularly during critical project phases or for urgent client needs.

📝 Enhancement Note: Salary estimates are based on typical market rates for senior UX professionals in Stockholm. The benefits highlight the advantages of working for a consulting agency, emphasizing variety, flexibility, and client exposure. The "Hybrid" work arrangement implies a mix of remote work and on-site client visits.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting / Staffing Services, specializing in Agile methodologies and digital transformation.

Company Size: Agil Arbetskraft appears to be a medium-sized agency, likely employing a team of consultants across various technical and design disciplines. This size often allows for a more personal approach to consultant management.

Founded: The founding date is not provided, but the company's focus on "Agil Arbetskraft" (Agile Workforce) suggests a modern operational philosophy.

Team Structure:

• Consultant Network: Agil Arbetskraft operates by connecting skilled professionals (like Senior UX Designers) with client organizations. You will primarily work within client teams.

• Reporting: As an employed consultant, you would report to a manager or consultant lead at Agil Arbetskraft, who acts as your primary point of contact for career development, assignment matching, and support. Within client projects, you'll typically report to a Project Manager, Product Owner, or Design Lead.

• Collaboration: You will collaborate extensively with client-side stakeholders, including product owners, business analysts, developers, and other designers, as well as with colleagues from Agil Arbetskraft.

Methodology:

• Agile Focus: The company name "Agil Arbetskraft" strongly suggests a commitment to agile methodologies (Scrum, Kanban) in its client engagements and internal operations.

• User-Centered Design: Given the role, a strong emphasis on user-centered design principles, iterative development, and data-informed decision-making is expected.

• Consultative Approach: Agil Arbetskraft likely employs a consultative approach, aiming to understand client needs deeply and provide tailored solutions through their consultants.

Company Website: https://jobb.agilarbetskraft.se

📝 Enhancement Note: The company's core business is providing agile consultants. This means the UX Designer will be placed in client environments, working within their teams and adopting their methodologies, while maintaining a relationship with Agil Arbetskraft for support and future assignments.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role. It signifies a level of expertise where individuals are expected to lead design initiatives, handle complex challenges independently, and contribute strategically to product development. Senior designers often mentor junior team members and influence design direction.

Reporting Structure: You will likely report to a consultant manager at Agil Arbetskraft for administrative and career development purposes. On client projects, you will report to a client-side project manager, product owner, or lead designer. Collaboration will be with client teams, including developers, product owners, and other designers.

Operations Impact: As a Senior UX Designer, your impact is crucial for the success of digital products. You will directly influence user adoption, customer satisfaction, operational efficiency, and ultimately, the business outcomes of the clients by ensuring their digital services are intuitive, effective, and meet user needs within complex operational frameworks.

Growth Opportunities:

• Diverse Project Experience: Gain exposure to a wide range of industries and complex problem domains, broadening your UX expertise and strategic thinking.

• Skill Specialization: Opportunities to deepen expertise in areas like UX research, service design, information architecture, or design systems through varied assignments.

• Leadership Development: Potential to take on lead designer roles on client projects, mentor junior UX professionals, and influence design strategy within client organizations.

• Consulting Expertise: Develop strong client management, communication, and business acumen skills essential for a successful consulting career.

• Networking: Build a broad professional network through diverse client engagements.

📝 Enhancement Note: The growth path for a senior UX designer in a consulting firm like Agil Arbetskraft emphasizes breadth of experience, specialized skill development, and leadership within client engagements. The role offers significant opportunities for professional development through exposure to diverse and complex challenges.

🌐 Work Environment

Office Type: The work environment will largely be dictated by the client's office setup. Given the "Hybrid" status and the nature of consulting, expect a mix of on-site client offices and remote work. Client offices may range from traditional corporate environments to more modern, collaborative tech spaces.

Office Location(s): The primary location is Stockholm, Sweden. Specific client sites within Stockholm will vary based on the assignment. Agil Arbetskraft's own office may serve as a hub for meetings or training.

Workspace Context:

• Client-Centric: You will primarily work within the client's operational environment, integrating into their existing team structures and workflows. This means adapting to their specific tools, processes, and culture.

• Collaborative Settings: Expect a highly collaborative setting, working closely with product owners, developers, business analysts, and other designers. This may involve co-located work sessions, design sprints, and frequent team meetings.

• Tools & Technology: Access to client-provided hardware and software, with Figma being a core tool. You may also utilize project management tools like Jira and Confluence, and potentially client-specific development platforms.

Work Schedule: Standard full-time hours (approx. 40 hours/week) apply, but flexibility is often a characteristic of consulting. Some client engagements may require adjusting hours to meet project deadlines or accommodate client schedules, while remote work days offer flexibility in managing personal time.

📝 Enhancement Note: The work environment is dynamic and client-dependent, characteristic of consulting. The emphasis is on adaptability, strong collaboration skills, and the ability to integrate into diverse team structures while leveraging core UX tools and methodologies.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening (Agil Arbetskraft): A conversation with a recruiter or consultant manager at Agil Arbetskraft to discuss your experience, career aspirations, and suitability for consulting roles. Be prepared to articulate your motivations for consulting and your ideal project types.

• Portfolio Review & Technical Interview: A detailed review of your portfolio with a senior UX professional or hiring manager, focusing on your process, problem-solving skills, and Figma proficiency. Expect to walk through 1-2 case studies in depth.

• Client Interview(s): Interviews with the client team (e.g., Product Owner, Lead Developer, Hiring Manager) to assess your fit within their specific project and team dynamics. This may include scenario-based questions or a design challenge.

• Final Assessment: May involve a final discussion with Agil Arbetskraft management or the client to confirm fit and discuss terms.

Portfolio Review Tips:

• Tell a Story: Structure your case studies to tell a compelling narrative of problem, process, solution, and impact. Highlight your unique contributions.

• Focus on Process: Clearly articulate how you arrived at your design decisions. Show your thinking, research methods, and iteration process.

• Demonstrate Figma Mastery: Showcase complex prototypes, component usage, and potentially design system contributions within Figma.

• Quantify Impact: Use data and metrics whenever possible to demonstrate the value and effectiveness of your design work.

• Tailor to Complexity: Emphasize projects involving complex systems, operational needs, or challenging user requirements, aligning with the job description's focus.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully grasp the client's business, users, and the specific problem space. Ask clarifying questions.

• Process-Oriented Approach: Focus on demonstrating your systematic approach to problem-solving rather than just delivering a final UI. Outline your steps, assumptions, and research needed.

• Time Management: Practice working within time constraints, prioritizing key aspects of the challenge.

• Justify Decisions: Be prepared to explain the rationale behind your design choices, user flows, and interaction patterns.

📝 Enhancement Note: The interview process is multi-stage, involving both the agency and the end client. A strong, well-documented portfolio that showcases complex problem-solving and Figma proficiency is paramount. Preparation for scenario-based questions and design challenges is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, mockups, interactive prototyping, and potentially design system development. Expect to use it extensively.

• Prototyping Tools: While Figma is primary, experience with other prototyping tools might be beneficial depending on client needs.

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, Mixpanel, or Amplitude can be advantageous for understanding user behavior post-launch.

• Heatmap & Session Recording Tools: Tools like Hotjar or FullStory can provide qualitative insights into user interactions.

CRM & Automation:

• CRM Systems: Awareness of how UX design integrates with CRM platforms (e.g., Salesforce, HubSpot) may be relevant for certain client projects, particularly in sales or customer service digital services.

• Project Management & Collaboration:

  • Jira: Highly desirable for tracking tasks, user stories, and bugs within agile development workflows.
  • Confluence: Useful for documentation, knowledge sharing, and project planning.
  • Trello/Asana: Other potential project management tools used by clients.

• Design System Tools: Experience with tools or platforms that support design system management and documentation.

📝 Enhancement Note: Figma is explicitly called out as a core requirement. Proficiency in Jira and Confluence is highly desirable, indicating a strong preference for candidates experienced in agile development environments and documentation practices.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value is placing the user at the core of all design decisions, ensuring digital services are intuitive and meet real needs.

• Agility & Adaptability: Embracing agile principles means being flexible, responsive to change, and comfortable working in iterative cycles.

• Collaboration: Strong emphasis on teamwork, open communication, and cross-functional partnerships to achieve shared goals.

• Data-Driven Decision Making: Utilizing research, analytics, and feedback to inform design choices and measure impact.

• Continuous Improvement: A commitment to ongoing learning, refining processes, and enhancing the user experience over time.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with product owners, developers, business analysts, and other stakeholders, requiring clear communication and shared understanding.

• Iterative Feedback: A culture of seeking and providing constructive feedback throughout the design and development process.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and design patterns across teams and with Agil Arbetskraft.

• Empowerment: Valuing individuals who can take initiative, drive their work forward, and contribute actively to team discussions and decisions.

📝 Enhancement Note: The values and collaboration style align with modern tech and consulting environments, emphasizing user focus, agility, and strong teamwork within client organizations.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Systems: Adapting designs to fit intricate technical architectures, legacy systems, and diverse user needs within large organizations.

• Stakeholder Alignment: Balancing the needs and expectations of multiple stakeholders with potentially conflicting priorities.

• Remote Collaboration: Effectively collaborating and building relationships with client teams when working remotely or in a hybrid setup.

• Rapid Iteration: Keeping pace with agile development cycles and quickly iterating on designs based on feedback and changing requirements.

• Domain Specificity: Quickly learning and understanding the nuances of new industries or operational domains (e.g., logistics, public sector) for each client assignment.

Learning & Development Opportunities:

• Exposure to Diverse Industries: Working across various sectors provides broad knowledge and adaptability.

• Advanced UX Techniques: Opportunities to deepen skills in specialized areas like UX research, service design, or advanced prototyping through challenging assignments.

• Mentorship: Potential to learn from senior designers within client teams or through connections at Agil Arbetskraft.

• Industry Trends: Staying current with evolving UX tools, methodologies, and best practices through continuous project work and potentially company-sponsored training.

📝 Enhancement Note: The challenges are inherent to consulting work, particularly in complex environments. The growth opportunities are substantial, focusing on broadening experience and developing specialized expertise through diverse client engagements.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex system with many technical constraints. How did you approach it, and what was the outcome?" (Focus on your process, problem-solving, and how you managed constraints.)

• "How do you balance conflicting requirements from different stakeholders (e.g., product, engineering, marketing)?" (Highlight your communication, negotiation, and prioritization skills.)

• "Walk us through a user flow you designed for a task that was particularly challenging. What made it challenging, and how did you simplify it for the user?" (Demonstrate your analytical and simplification skills.) Company & Culture Questions:

• "Why are you interested in consulting, and specifically with Agil Arbetskraft?" (Showcase your understanding of consulting and your alignment with the agency's values.)

• "How do you adapt to new team environments and company cultures quickly?" (Emphasize your flexibility, learning agility, and collaborative approach.)

• "How do you ensure your designs are accessible and inclusive?" (Discuss your knowledge of accessibility standards and practical application.) Portfolio Presentation Strategy:

• Structure: For each case study, clearly state the problem, your role and responsibilities, the process you followed (research, ideation, design, testing), key decisions made, and the final outcome/impact.

• Visuals: Use high-quality visuals of wireframes, mockups, prototypes, and research artifacts. Ensure your Figma work is showcased effectively.

• Storytelling: Weave a narrative that highlights your problem-solving skills and the value you brought to the project.

• Engagement: Be prepared for interactive questions about your work. Don't just present; discuss, explain, and justify your choices.

📝 Enhancement Note: Interview preparation should focus on articulating your process, demonstrating your ability to handle complexity, and showcasing your Figma skills. Emphasize your collaborative nature and adaptability, key traits for a consultant.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on the Agil Arbetskraft job portal.

• Portfolio Customization: Tailor your portfolio to highlight projects involving complex digital services, operational environments, and strong Figma proficiency. Select case studies that best demonstrate your end-to-end UX process and problem-solving abilities.

• Resume Optimization: Ensure your resume clearly states your years of experience in UX/Interaction design and highlights specific skills like Figma, user research, and design systems. Use keywords from the job description.

• Prepare for Portfolio Walkthrough: Practice presenting 1-2 key case studies from your portfolio, focusing on your process, decisions, and outcomes. Be ready to answer in-depth questions about your work.

• Research Agil Arbetskraft: Understand their mission, values, and typical client engagements to articulate your interest and fit during initial conversations. Research common tools and methodologies used in agile consulting.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.