Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer
Company: RELX
Location: São Paulo, Brazil
Job Type: FULL_TIME
Category: UX/Product Design
Date Posted: 2026-05-06T00:00:00
Experience Level: 4-6 years
Remote Status: On-site

🚀 Role Summary

• Owns and evolves end-to-end user journeys across products, features, and touchpoints, ensuring a holistic and consistent user experience.
• Collaborates closely with Product, Technology, Research, and Business stakeholders to translate user needs and business goals into scalable, data-driven experience solutions.
• Acts as a strategic partner in defining experience strategy for product lines or business areas, driving user-centered decision-making.
• Leverages data analytics, research findings, and user testing to validate assumptions, inform design decisions, and continuously refine solutions for maximum business impact and customer satisfaction.

📝 Enhancement Note: This role is positioned as a Senior UX Designer, implying a significant level of autonomy and strategic influence. The emphasis on "end-to-end user journey ownership" and "experience strategy" suggests a need for a designer who can think holistically about the entire customer lifecycle, not just individual features. The role requires strong collaboration and influence skills to align diverse stakeholders and drive user-centricity within an agile environment.

📈 Primary Responsibilities

• End-to-End User Journey Ownership: Maintain and evolve comprehensive user journey maps, identifying friction points, gaps, and opportunities across the entire customer lifecycle and ensuring experience consistency across products and channels.
• Customer & User Focus: Translate qualitative and quantitative insights into actionable experience opportunities, anticipating the impact of design decisions on customer satisfaction, engagement, and retention.
• Experience Strategy & Creative Problem Solving: Actively contribute to the experience strategy for specific product lines or business areas, employing structured problem-solving and creative thinking for complex, ambiguous challenges.
• Product & Interaction Design: Define UX concepts, interactions, and flows using journey maps, service blueprints, wireframes, prototypes, and process flow diagrams, ensuring scalability across platforms and adherence to design systems and accessibility standards.
• Data-Driven Analysis & Testing: Define and track key user experience success metrics, leverage analytics and research to validate hypotheses, and plan/execute usability and concept testing to inform iterative design refinements.
• Collaboration, Influence & Governance: Act as a liaison between teams impacting user journeys, facilitate collaborative workshops, influence roadmap prioritization with experience improvement advocacy, and build trusted relationships with cross-functional partners.

📝 Enhancement Note: The responsibilities highlight a shift from traditional feature-level design to a more strategic, journey-centric approach. The emphasis on "owning" journeys and "influencing" roadmaps suggests a need for a candidate who can not only design but also advocate for and drive strategic UX initiatives across the organization.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design, Marketing, or a related field.
Experience: 4–6 years in UX Design, Product Design, or related roles, with proven experience across multiple phases of the product lifecycle.

Required Skills:

• End-to-End User Journey Mapping: Proficiency in creating and utilizing comprehensive user journey maps to identify pain points and opportunities across the entire customer lifecycle.
• Product & Interaction Design: Expertise in defining UX concepts, interactions, and flows using tools like wireframes, prototypes, and process flow diagrams.
• Data-Driven Design & Analysis: Ability to leverage analytics, research findings, and business data to inform design decisions and define/track UX success metrics (e.g., task success, usability metrics, journey KPIs).
• Cross-functional Collaboration: Proven experience working effectively with Product, Engineering, Data, and Business stakeholders in agile or hybrid environments.
• User Research & Testing: Hands-on experience with usability and concept testing, translating insights into design iterations.
• Experience Strategy: Demonstrated ability to contribute to and influence overall experience strategy for product lines or business areas.
• Portfolio Demonstration: A strong portfolio showcasing end-to-end user journey thinking is a mandatory requirement.

Preferred Skills:

• Service Blueprinting: Experience in creating service blueprints to map customer journeys and backstage processes.
• Design Systems: Familiarity with creating, contributing to, or working within established design systems.
• Accessibility Standards: Knowledge of and adherence to WCAG and other accessibility guidelines.
• Agile/Hybrid Environments: Experience working within agile development methodologies and iterative processes.
• Workshop Facilitation: Experience in facilitating collaborative workshops (e.g., journey mapping, ideation sessions).

📝 Enhancement Note: The explicit requirement for a portfolio demonstrating "end-to-end user journey thinking" is critical. Candidates should prepare case studies that illustrate their ability to understand and design for the entire customer lifecycle, not just isolated features. The "Critical Experiences" section further emphasizes this, requiring evidence of owning journeys, influencing decisions, and iterating based on data.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Journey Focus: The portfolio must clearly demonstrate the candidate's ability to map, analyze, and design for entire user journeys, showcasing problem discovery through solution validation and iteration.
• Cross-Product/Platform Consistency: Include examples of how you've ensured a cohesive user experience across multiple products, platforms, or channels.
• Data-Driven Rationale: Showcase how user insights, quantitative data, and research findings were used to inform design decisions and drive impact.
• Stakeholder Influence: Provide examples of how you have influenced product or experience decisions through compelling design rationale and persuasive communication.
• Process Documentation: Include visual representations of design processes used, such as journey maps, service blueprints, wireframes, prototypes, and process flow diagrams.

Process Documentation:

• Journey Mapping & Analysis: Document your approach to identifying pain points, opportunities, and defining future-state visions for user journeys.
• Iterative Design & Validation: Showcase how you have used user research, usability testing, and data to refine and iterate on design solutions.
• Cross-functional Alignment: Provide examples of how you've documented and communicated design concepts and rationale to diverse stakeholder groups to achieve alignment.
• Design System Integration: Demonstrate understanding and application of design systems or established UX principles in your work.

📝 Enhancement Note: The portfolio requirement is paramount for this role. Candidates must prepare to present case studies that explicitly detail their process in understanding and improving complex user journeys. This includes showing the initial problem, research methods, design iterations, testing, and the ultimate impact on user experience and business objectives.

💵 Compensation & Benefits

Salary Range: Based on the Senior UX Designer title, 4-6 years of experience, and location in São Paulo, Brazil, a competitive annual salary range is estimated between R$120,000 to R$180,000 BRL. This estimate considers industry benchmarks for UX design roles in major Brazilian tech hubs, considering the cost of living and market demand for experienced designers.

Benefits:

• Country-Specific Benefits Package: Comprehensive benefits tailored to Brazil, potentially including health insurance, dental coverage, life insurance, and retirement savings plans.
• Professional Development: Opportunities for continuous learning, skill enhancement, and career growth within RELX.
• Work-Life Balance: Support for employee well-being, potentially including flexible working arrangements where applicable and paid time off.
• Global Exposure: Opportunity to work with a global organization, contributing to diverse projects and interacting with international teams.
• Innovation Environment: Access to a dynamic work environment that values data-driven insights and technological advancement.

Working Hours: Standard full-time working hours are typically 40 hours per week, with potential for flexibility depending on team needs and project demands.

📝 Enhancement Note: The salary range is an estimation based on market data for Senior UX Designers in São Paulo, Brazil. Actual compensation will depend on the candidate's specific experience, skills, and negotiation. The "country specific benefits" link provided in the job description should be explored by candidates for detailed information relevant to their location.

🎯 Team & Company Context

🏢 Company Culture

Industry: RX (part of RELX) operates in the Events and Exhibitions industry, leveraging data, technology, and industry expertise to build businesses. RELX itself is a global provider of information-based analytics and decision tools for professional and business customers.
Company Size: RELX is a large, global organization. RX hosts approximately 350 events annually across 25 countries. This scale suggests a structured, process-oriented environment with opportunities for significant impact.
Founded: RELX has a long history, founded in 1970. RX Global is a significant part of RELX, focusing on the exhibitions sector. This longevity indicates stability and established operational frameworks.

Team Structure:

• Cross-functional Collaboration: The UX Designer will work closely with Product Managers, Engineering teams, UX Researchers, Data Analysts, and Business stakeholders, indicating a highly collaborative, matrixed environment.
• Global & Local Integration: While based in São Paulo, the role is part of a global organization, suggesting a need to balance local market needs with global standards and best practices.
• User-Centric Focus: The emphasis on owning user journeys and driving user-centered decisions points to a team culture that values user experience as a key driver of business success.

Methodology:

• Agile/Hybrid Environments: The role operates within agile or hybrid environments, requiring adaptability and iterative approaches to design and development.
• Data-Driven Decision Making: A strong emphasis is placed on leveraging analytics, research, and KPIs to inform and validate design solutions.
• Experience Strategy: The team focuses on developing and executing holistic experience strategies that span across products and customer touchpoints.

Company Website: https://www.relx.com/

📝 Enhancement Note: Working for a large, global entity like RELX/RX means navigating established processes and potentially larger project scopes. Candidates should be prepared for a structured approach to product development, with a strong emphasis on data and measurable outcomes. Collaboration across diverse teams and geographies will be a key aspect of the role.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role, indicating a mid-to-senior level position. It requires significant autonomy, the ability to influence strategic decisions, and ownership over complex problem spaces (end-to-end user journeys). It's a step beyond individual contributor focused solely on execution, moving into strategic contribution and thought leadership within the UX domain.
Reporting Structure: The UX Designer II will likely report to a UX Lead, Design Manager, or Head of Product/Design within the RX or RELX structure. They will work closely with Product Managers and Engineering Leads on a day-to-day basis.
Operations Impact: The role directly impacts revenue and business decisions by ensuring products and features are usable, desirable, and effective for target users. By optimizing the end-to-end user journey, the Senior UX Designer contributes to increased customer satisfaction, engagement, retention, and ultimately, business growth.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX, such as journey design, service design, or user research methodologies.
• Leadership Development: Progress into a UX Lead or Design Manager role, managing a team and setting strategic direction for UX within a product area.
• Cross-functional Mobility: Transition into Product Management or related strategic roles within RELX, leveraging a strong understanding of user needs and business objectives.
• Global Mobility: Opportunities to work on international projects or relocate to other RELX offices globally.
• Continuous Learning: Access to training, conferences, and internal development programs to stay current with UX trends and technologies.

📝 Enhancement Note: The "Senior" title and emphasis on strategic contributions suggest this role is a stepping stone for designers looking to take on more responsibility and impact. Growth opportunities are likely tied to demonstrating leadership in driving user-centric strategies and successful execution within a large, complex organization.

🌐 Work Environment

Office Type: The role is based in São Paulo, Brazil, at a RELX office. This is an on-site position, implying a traditional office environment that fosters in-person collaboration.
Office Location(s): The specific office is located at Bela Cintra, São Paulo. This is a well-known business district in the city, suggesting accessibility via public transport and proximity to other businesses.

Workspace Context:

• Collaborative Spaces: Expect a modern office setup designed to facilitate team collaboration, likely including meeting rooms, breakout areas, and open-plan workspaces.
• Tools & Technology: Access to standard design software, prototyping tools, and potentially company-provided hardware suitable for UX design work.
• Team Interaction: Regular face-to-face interaction with design colleagues, product managers, engineers, and other stakeholders, fostering a strong sense of team cohesion and shared purpose.

Work Schedule: The standard work schedule is likely Monday to Friday, approximately 40 hours per week, aligning with typical business hours in Brazil. While on-site, there may be some flexibility depending on team and project needs, but the primary expectation is presence in the office.

📝 Enhancement Note: As an on-site role in a major São Paulo business district, candidates can expect a professional office environment. The focus on collaboration suggests that the company values in-person interaction for brainstorming, problem-solving, and team building.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review applications and portfolios, followed by a brief introductory call to assess basic qualifications and cultural fit.
• Portfolio Review & Design Challenge: Candidates will be asked to present their portfolio, focusing on how they approach end-to-end user journeys and solve complex problems. A practical design challenge, potentially involving journey mapping or wireframing for a given scenario, may be presented.
• Stakeholder Interviews: Interviews with Product Managers, Engineering Leads, and potentially other UX team members to assess collaboration skills, problem-solving abilities, and domain knowledge.
• Final Round: A final interview with a senior leader (e.g., Head of Design/Product) to discuss strategic thinking, leadership potential, and overall fit within the organization.

Portfolio Review Tips:

• Highlight Journey Thinking: For each case study, explicitly detail your process of understanding and mapping the entire user journey, not just isolated features. Show how you identified pain points and opportunities across the lifecycle.
• Showcase Data & Research: Clearly articulate how user research, analytics, and testing informed your design decisions and led to measurable improvements. Quantify impact whenever possible.
• Demonstrate Collaboration & Influence: Illustrate how you worked with cross-functional teams and influenced decisions through compelling design rationale and persuasive communication.
• Visual Storytelling: Use clear visuals (journey maps, wireframes, prototypes) to tell a compelling story about the problem, your process, and the solution. Ensure your presentation is concise and impactful.
• Tailor to the Role: Emphasize projects that demonstrate experience with complex systems, multiple platforms, and strategic thinking relevant to RX's business.

Challenge Preparation:

• Understand the Business Context: Research RX and RELX, their industry, and their typical user base to inform your approach to any design challenge.
• Focus on Process: For a challenge, demonstrate your structured approach to problem-solving. Clearly articulate your assumptions, research methods (even if hypothetical), design iterations, and how you'd validate solutions.
• Journey Mapping Skills: Be prepared to quickly map out a user journey for a given scenario, identifying key touchpoints, emotions, and potential pain points.
• Communication: Practice articulating your thought process clearly and concisely, explaining your design rationale and trade-offs.

📝 Enhancement Note: The interview process will heavily scrutinize the candidate's ability to think holistically about UX and demonstrate impact. The portfolio is not just a resume supplement but a critical assessment tool. Candidates should prepare to walk through their projects in detail, emphasizing their strategic thinking and problem-solving methodologies.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, InVision, or similar for wireframing, prototyping, and visual design.
• User Journey Mapping & Service Blueprinting: Tools like Miro, Mural, Smaply, or Lucidchart for creating and collaborating on journey maps and service blueprints.
• Collaboration Platforms: Familiarity with tools like Slack, Microsoft Teams, or Jira for day-to-day communication and project management.

Analytics & Reporting:

• Web Analytics: Experience with tools like Google Analytics, Adobe Analytics, or similar to understand user behavior and track KPIs.
• Data Visualization: Ability to interpret data from dashboards (e.g., Tableau, Power BI) to inform design decisions.

CRM & Automation:

• CRM Systems: Understanding of how CRM systems (e.g., Salesforce) impact customer journeys and user interactions, though direct CRM administration may not be required.
• Project Management Tools: Familiarity with Agile project management tools like Jira, Asana, or Trello.

📝 Enhancement Note: While specific tools are not listed, the role implies a need for proficiency in modern UX design and collaboration software. The emphasis on data-driven design suggests that familiarity with analytics platforms and the ability to interpret data are important.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value is placing the user at the center of all design and product decisions, ensuring solutions meet real needs and provide exceptional experiences.
• Data-Driven Approach: Decisions are grounded in data, research, and measurable outcomes, fostering a culture of continuous improvement and accountability.
• Collaboration & Teamwork: Strong emphasis on working effectively with cross-functional teams, sharing knowledge, and building consensus to achieve shared goals.
• Innovation & Curiosity: Encouragement to experiment with new methods, tools, and approaches, fostering a culture of continuous learning and adaptation to evolving industry trends.
• Business Impact: A focus on designing solutions that not only delight users but also drive business objectives and contribute to the company's success.

Collaboration Style:

• Partnership: The team fosters a partnership approach with Product Management and Engineering, working collaboratively to define product strategy and execute on solutions.
• Open Communication: Encourages clear, confident, and persuasive communication, alongside active listening and constructive dialogue among team members and stakeholders.
• Shared Ownership: Promotes a sense of shared ownership over user outcomes, ensuring that all team members are invested in delivering successful user experiences.
• Knowledge Sharing: Active participation in sharing insights, best practices, and learnings within the UX team and across the broader organization.

📝 Enhancement Note: The company culture likely emphasizes a blend of analytical rigor and creative problem-solving, driven by data and a commitment to user satisfaction. Collaboration will be key, with expectations for proactive engagement and clear communication across diverse teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Global Standards with Local Needs: Ensuring that user experiences are consistent globally while also being relevant and effective for the Brazilian market.
• Navigating a Large Organization: Working within a large, established company like RELX can present challenges in terms of speed of change, cross-departmental alignment, and understanding complex stakeholder landscapes.
• Defining and Measuring Journey Success: Establishing clear, measurable KPIs for complex, end-to-end user journeys and effectively tracking their performance.
• Driving Strategic Change: Influencing roadmap priorities and advocating for experience improvements in a data-heavy, business-focused environment.

Learning & Development Opportunities:

• Advanced UX Methodologies: Opportunities to master and implement advanced techniques in journey mapping, service design, and user research.
• Strategic Influence: Develop skills in stakeholder management, roadmap influence, and driving product strategy through user-centric insights.
• Cross-functional Expertise: Gain deeper understanding of product management, engineering processes, and business operations within the events and exhibitions industry.
• Global Project Exposure: Work on projects with international scope, broadening understanding of diverse markets and user behaviors.
• Mentorship & Leadership: Potential for mentorship from senior design leaders and opportunities to develop leadership capabilities.

📝 Enhancement Note: This role offers significant challenges related to scale, complexity, and strategic influence, which are also the source of substantial growth opportunities. Candidates who thrive in dynamic, complex environments and are eager to drive impactful change will find this role rewarding.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you owned an end-to-end user journey. What was your process, what challenges did you face, and what was the outcome?" (Focus on journey mapping, problem identification, solution validation, and impact.)
• "How do you balance user needs with business objectives and technical constraints when designing for complex systems?" (Highlight your structured problem-solving and decision-making process.)
• "Walk me through a project where you used data and research to significantly influence a product or experience decision." (Emphasize your data-driven approach and ability to advocate for user needs.)

Company & Culture Questions:

• "What interests you about RELX/RX and our role in the events and exhibitions industry?" (Research the company's mission, values, and recent initiatives.)
• "How do you approach collaboration with product managers and engineers in an agile environment?" (Discuss your communication style, partnership approach, and experience with agile methodologies.)
• "How do you measure the success of a user experience, particularly for a complex journey?" (Focus on defining and tracking relevant KPIs and using data for iteration.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly articulate the problem, your role and process, the key insights and decisions, the resulting design, and the measurable impact.
• Emphasize Journey Thinking: Dedicate time to showing how you mapped and analyzed the entire user journey, not just isolated screens or features. Use visuals like journey maps to support this.
• Quantify Impact: Whenever possible, present metrics that demonstrate the positive impact of your design solutions (e.g., increased conversion rates, reduced task completion time, improved satisfaction scores).
• Be Ready for Deep Dives: Prepare to answer detailed questions about your design choices, research methods, and trade-offs made during the project.
• Showcase Collaboration: Highlight instances where you successfully collaborated with cross-functional teams and influenced stakeholders.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strategic, user-journey-centric mindset, backed by data and strong collaboration skills. The portfolio presentation is not just about showing finished work, but about articulating the process and impact behind it.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided Workday link on the RELX careers site.
• Tailor Your Resume: Highlight experience and skills directly related to end-to-end user journey ownership, experience strategy, data-driven design, and cross-functional collaboration. Use keywords from the job description.
• Curate Your Portfolio: Ensure your portfolio prominently features case studies demonstrating your ability to map, analyze, and design for entire user journeys. Clearly articulate the problem, your process, data-driven insights, design solutions, and measurable impact.
• Prepare Your Presentation: Practice presenting your portfolio case studies concisely and compellingly, focusing on your strategic thinking and problem-solving approach to journey-level design challenges.
• Research RELX/RX: Understand the company's mission, industry, and how UX contributes to their business goals, particularly within the events and exhibitions sector.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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