Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: Invoca

Location: Remote - US & Canada

Job Type: Full-Time

Category: Product Design / User Experience (UX)

Date Posted: 2026-04-13T23:09:18

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• This role is central to shaping and refining user experiences within Invoca's sophisticated AI-powered call intelligence SaaS platform, directly impacting product usability and customer satisfaction.

• The Senior UX Designer will collaborate closely with agile scrum teams, product managers, and engineering to translate complex user needs and technical workflows into intuitive, accessible, and visually appealing digital solutions.

• A key focus will be on user-centered design principles, leveraging research, wireframing, prototyping, and high-fidelity mockups to advocate for and deliver exceptional product experiences.

• The position offers an opportunity to contribute to the evolution of Invoca's design system, elevate design practices, and drive innovation in the conversation intelligence space.

📝 Enhancement Note: While the input describes a UX Designer role, it is enhanced with operations-relevant keywords and context. The core responsibilities and skills align with the operational aspects of product development and user adoption, which are critical for a successful SaaS platform. This role requires a deep understanding of user workflows, process optimization from a user perspective, and the ability to translate complex technical requirements into user-friendly interfaces, all of which are foundational to operational efficiency within product teams.

📈 Primary Responsibilities

• Partner directly with one or more agile scrum teams to design and deliver valuable new features and improved workflows that address real customer challenges and enhance operational efficiency for users.

• Conduct user research, conceptualize and validate experience concepts, develop information architecture, and create interaction designs to deeply understand and advocate for user needs.

• Produce clear and validated design solutions through wireframes, flow diagrams, interactive prototypes, and high-fidelity mockups to effectively communicate design intent and support development efforts.

• Engage in usability testing and data visualization to gather feedback, iterate on designs, and ensure accessibility standards are met, thereby optimizing the user journey.

• Collaborate with UX peers to continuously enhance design processes, share knowledge, refine methods, and deepen the collective understanding of users within the product development lifecycle.

• Help improve and maintain the design system and pattern library, ensuring a consistent, cohesive, and efficient user experience across the SaaS platform.

• Translate technically complex workflows into intuitive and accessible interactions, making ease of use a core strength of the platform.

📝 Enhancement Note: These responsibilities are framed to highlight the operational impact of UX design. The emphasis on "operational efficiency for users," "optimizing the user journey," and "translating technically complex workflows" directly connects the UX role to broader operational goals of simplifying processes and improving user adoption, which are critical for SaaS product success.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in design principles, user psychology, or a related field is implied. A portfolio demonstrating practical application of these principles is paramount.

Experience: Minimum of 5 years of experience designing SaaS or Enterprise web applications, or comparable agency experience, with a proven track record of delivering impactful user experiences.

Required Skills:

• Strong Portfolio: Demonstrating interaction design thinking, high-fidelity visual UI design skills for web applications, and a clear showcase of design process and problem-solving.

• SaaS/Enterprise Software Design: Extensive experience designing complex web applications, preferably within a SaaS or enterprise software environment.

• Comprehensive UX Skillset: Proficiency across user research, concept development and validation, information architecture, interaction design, usability testing, data visualization, and UI design.

• Design System Proficiency: Experience using and contributing to a design system and pattern library for consistent and efficient UI development.

• Proficiency in Design Tools: Expertise in Figma, with adaptability to other design and prototyping tools.

• Cross-functional Collaboration: Proven ability to articulate design decisions clearly and diplomatically, fostering positive relationships with product managers, engineers, and other stakeholders.

• User-Centered Mindset: Genuine curiosity, a passion for creating excellent products, and a deep understanding of user needs and behaviors.

Preferred Skills:

• Conversation Intelligence/AI/ML Experience: Familiarity with AI and machine learning-powered Conversation Intelligence platforms.

• Accessibility Standards: Commitment to and experience in applying accessibility standards (e.g., WCAG) in design solutions.

• Agile/Scrum Methodology: Experience working within agile scrum teams and understanding of agile development processes.

• Technical Workflow Improvement: Proven ability to understand and improve technically complex workflows.

📝 Enhancement Note: The required skills are tailored to highlight the operational aspects of UX design, such as "SaaS/Enterprise Software Design" and "Cross-functional Collaboration," which are critical for smooth product development operations. The preference for "Agile/Scrum Methodology" and "Technical Workflow Improvement" further emphasizes the role's contribution to efficient development processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of projects demonstrating end-to-end UX design process, from initial research and concept ideation to final UI implementation and iteration.

• Include detailed case studies that highlight your problem-solving approach, the specific user challenges addressed, and how design decisions were made to optimize user workflows and platform efficiency.

• Present examples of wireframes, user flows, interactive prototypes, and high-fidelity mockups, clearly articulating the purpose and user benefit of each artifact.

Process Documentation:

• Provide examples of how you have documented user research findings, design decisions, and usability testing results to inform product strategy and development.

• Illustrate your approach to collaborating with engineering and product teams, including how you hand off design specifications and ensure design integrity during development.

• Showcase your understanding of iterative design processes, including how you gather feedback, analyze usage data, and implement improvements to enhance user experience and operational effectiveness.

📝 Enhancement Note: This section focuses on how a UX Designer's portfolio and process documentation directly support operational efficiency and product development. The emphasis on "optimizing user workflows," "ensuring consistency, scalability, and efficiency," and "informing product strategy and development" links UX work to tangible operational outcomes.

💵 Compensation & Benefits

Salary Range: $117,000 - $175,000 per year, plus bonus.

Benefits:

• Flexible Time Off: Encourages a healthy work-life balance, crucial for sustained productivity and innovation.

• Paid Holidays: 16 U.S. paid holidays, including a winter break, allowing for essential rest and rejuvenation.

• Comprehensive Health Benefits: Medical, dental, and vision coverage with multiple plan options, including fertility assistance, supporting employee well-being.

• Retirement Savings: 401(k) plan through Fidelity with a company match of up to 4%, aiding long-term financial planning.

• Stock Options: Opportunity for all employees to share in Invoca's success and growth.

• Mental Health Program: Access to well-being support through the SpringHealth program.

• Paid Family Leave: Up to 6 weeks of 100% paid leave for baby bonding, adoption, or family care.

• Paid Medical Leave: Up to 12 weeks of 100% paid leave for childbirth and medical needs.

• InVacation Bonus: A special bonus for long-term team members after 7 years of service, recognizing commitment.

• Wellness Subsidy: Financial support for gym memberships, fitness classes, and other wellness activities.

Working Hours: Standard full-time hours (assumed 40 hours per week), with a remote-first approach allowing for flexibility in managing work schedules to optimize personal productivity and operational focus.

📝 Enhancement Note: The salary range is directly provided. The benefits are elaborated to highlight how they support employee well-being and productivity, which are critical operational considerations for retaining talent. The working hours are framed within the context of remote work flexibility, allowing for better personal workflow management.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically AI-powered Conversation Intelligence SaaS. This industry demands continuous innovation, data-driven decision-making, and a strong focus on customer success and operational efficiency.

Company Size: Invoca is a growing company, indicated by its dynamic team and the need for senior-level talent. This suggests an environment where individual contributions are significant, and there are opportunities for impact and growth within a structured yet agile framework.

Founded: Founded in 2008, Invoca has established a significant presence in the market, implying a mature product offering and established operational processes, while still maintaining a culture of innovation.

Team Structure:

• The Product & UX team is described as collaborative and dedicated, working in a remote-first, agile environment.

• The Senior UX Designer will report to the Director of User Experience, indicating a clear leadership structure within the UX function.

Methodology:

• Agile Scrum: The team operates within an agile scrum framework, emphasizing iterative development, cross-functional collaboration, and rapid response to customer needs and market changes.

• User-Centered Design: A core methodology focused on deeply understanding customer needs through research and feedback to inform product design and development.

• Data-Driven Insights: Leveraging data from customer interactions and platform usage to drive product improvements and strategic decisions.

Company Website: https://www.invoca.com/

📝 Enhancement Note: This section contextualizes Invoca within its industry and highlights how its culture and methodologies support efficient product development and customer engagement, which are key operational aspects for a SaaS company. The emphasis on agile, user-centered design, and data-driven approaches provides insight into the operational rhythm of the team.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior individual contributor role within the Product Design/UX function. It signifies a level of expertise where the designer is expected to lead design initiatives, mentor junior team members (implicitly), and significantly influence product strategy through user-centered design. The role requires not just execution but also strategic thinking and process improvement within the design domain.

Reporting Structure: The Senior UX Designer reports directly to the Director of User Experience. This provides a clear line of communication and mentorship, offering opportunities to learn from experienced leadership and contribute to higher-level design strategy and operational planning within the UX team.

Operations Impact: The role directly impacts operational efficiency by designing intuitive and accessible user interfaces for a complex SaaS platform. By simplifying user workflows and ensuring ease of use, the Senior UX Designer contributes to increased customer adoption, reduced support overhead, and ultimately, improved revenue generation and customer retention – key operational metrics.

Growth Opportunities:

• Design Leadership: Potential to grow into a Lead UX Designer or UX Manager role, taking on more strategic responsibilities, team management, and influencing broader product operations.

• Specialization: Opportunity to deepen expertise in specific areas such as conversation intelligence design, AI/ML product interfaces, or advanced data visualization within the SaaS context.

• Process Improvement: Contribute to and lead initiatives for refining UX design processes, enhancing the design system, and mentoring other designers, thereby improving the operational efficiency of the entire product team.

• Cross-functional Influence: Develop stronger strategic partnerships with Product Management and Engineering, influencing product roadmaps and development priorities based on user insights and design expertise.

📝 Enhancement Note: This analysis frames the Senior UX Designer role within an operational context, focusing on how the role contributes to business objectives and the career paths available for individuals in operations-adjacent functions like product design. The emphasis on "operational efficiency," "customer adoption," and "revenue generation" ties the UX role directly to business outcomes.

🌐 Work Environment

Office Type: The company operates on a "remote-first" model, meaning that remote work is the primary mode of operation, and all processes and culture are built around supporting distributed teams. This fosters autonomy and flexibility.

Office Location(s): While the role is remote, it is specifically open to candidates located in the United States and Canada. This is important for tax, legal, and operational considerations related to employment.

Workspace Context:

• Collaborative Remote Environment: Expect a virtual workspace where collaboration is facilitated through digital tools and structured communication channels, emphasizing asynchronous and synchronous communication for efficient workflow management.

• Agile & Iterative Operations: The work environment is characterized by agile scrum teams, implying a fast-paced, iterative approach to product development with frequent feedback loops and continuous improvement.

• Technology & Tooling: Access to and proficiency with modern design tools like Figma is essential. The remote setup necessitates excellent digital communication and collaboration tool proficiency.

Work Schedule: While specific hours aren't detailed, the remote-first and agile nature suggests flexibility. Employees are expected to manage their schedules to ensure availability for team collaboration and meet project deadlines, optimizing personal workflow for maximum output and operational alignment.

📝 Enhancement Note: The work environment description is tailored to a remote-first, agile operation. It emphasizes the tools and communication strategies necessary for effective remote collaboration, which are critical for the operational success of distributed teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess alignment with the role's requirements and the strength of your design thinking and execution.

• Hiring Manager Interview: A discussion with the Director of User Experience to delve deeper into your experience, design philosophy, and approach to solving complex UX challenges.

• Design Challenge/Portfolio Review: A session where you will present your portfolio, discuss specific case studies, and potentially complete a design exercise. This assesses your process, problem-solving skills, communication abilities, and understanding of user-centered design within a SaaS context.

• Team Interviews: Meetings with members of the Product and Engineering teams to evaluate collaboration style, technical understanding, and cultural fit within the agile scrum environment.

• Final Interview: Potentially with a senior leader to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Highlight Your Process: Clearly articulate your design process for each project, emphasizing how you identified user problems, conducted research, iterated on solutions, and measured impact.

• Showcase Problem-Solving: Focus on complex challenges you've tackled and demonstrate how your design solutions directly addressed those problems and contributed to positive user outcomes or business objectives.

• Demonstrate Visual & Interaction Skills: Ensure your portfolio includes high-fidelity mockups and interactive prototypes that showcase your visual design aesthetic and your ability to create intuitive user flows.

• Quantify Impact: Whenever possible, include metrics or data that demonstrate the success of your designs, such as improvements in user engagement, task completion rates, or reduction in support tickets.

• Tailor to Invoca: Research Invoca's product and target audience. Be prepared to discuss how your skills and experience are relevant to their specific challenges in conversation intelligence and SaaS platforms.

Challenge Preparation:

• Familiarize yourself with Invoca's product and industry (conversation intelligence, AI, SaaS).

• Be ready to discuss your experience with design systems and how you maintain consistency.

• Prepare to articulate your approach to accessibility and inclusive design.

• Practice presenting your portfolio concisely and engagingly, focusing on the "why" behind your design decisions.

📝 Enhancement Note: This section provides actionable advice tailored to the application process for a UX role, focusing on portfolio presentation and interview preparation. The emphasis on "user problems," "design solutions," "user outcomes," and "business objectives" connects the UX interview process to operational impact.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design and prototyping tool for creating wireframes, mockups, and interactive prototypes. Proficiency is essential for collaboration and design system management.

• User Research Tools: Experience with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, SurveyMonkey) will be beneficial for gathering actionable insights.

• Prototyping Tools: In addition to Figma, familiarity with other prototyping tools may be advantageous for specific use cases.

Analytics & Reporting:

• While not a direct responsibility, understanding how to interpret user analytics (e.g., from tools like Google Analytics, Mixpanel, Amplitude) to inform design decisions is a valuable asset.

CRM & Automation:

• While not directly using CRM/automation tools for their operation, awareness of how user experience impacts customer relationship management and operational workflows within a SaaS company is beneficial.

📝 Enhancement Note: This section highlights the critical tools and technologies a Senior UX Designer will use, emphasizing Figma as the primary tool. The mention of user research and analytics tools underscores the data-driven and user-centric operational approach within the product team.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and prioritizing user needs in all design decisions, ensuring products are intuitive, effective, and enhance operational workflows for users.

• Collaboration: A strong emphasis on teamwork, open communication, and cross-functional partnerships to achieve shared goals and drive product innovation.

• Innovation: A culture that encourages creative problem-solving, exploration of new ideas, and continuous improvement of both product features and design processes.

• Data-Driven Decision Making: Utilizing user research, analytics, and feedback to inform design choices and measure the impact of design solutions on user behavior and business outcomes.

• Quality & Craftsmanship: A dedication to producing high-quality, polished, and accessible design deliverables that meet high standards of usability and visual design.

Collaboration Style:

• Agile & Iterative: Working within agile scrum teams means embracing iterative design cycles, frequent feedback, and adaptability to changing requirements.

• Cross-functional Partnership: Close collaboration with Product Management and Engineering is essential, involving shared understanding of goals, open dialogue, and mutual respect for each discipline's expertise.

• Knowledge Sharing: An environment that encourages sharing best practices, design patterns, and learnings within the UX team and across other departments to foster collective growth and operational excellence.

📝 Enhancement Note: The team culture and values are framed to reflect an operational mindset, emphasizing efficiency, data-driven decisions, and collaborative processes essential for a high-performing product team.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Translating intricate conversation intelligence features and technically complex workflows into simple, intuitive user experiences requires significant problem-solving and design acumen.

• Balancing User Needs with Business Goals: Effectively advocating for user needs while ensuring designs align with business objectives and technical constraints.

• Maintaining Design Consistency: Ensuring a cohesive and scalable user experience across a growing SaaS platform, especially while contributing to and evolving a design system.

• Remote Collaboration Effectiveness: Maximizing the impact of design contributions within a distributed, agile team environment that relies heavily on digital communication and collaboration tools.

Learning & Development Opportunities:

• Deep Dive into Conversation Intelligence: Gaining specialized knowledge and design expertise in the unique domain of AI-powered conversation intelligence.

• Advanced UX/UI Techniques: Opportunities to hone skills in areas like complex data visualization, AI/ML interface design, and advanced prototyping.

• Design System Leadership: Contributing significantly to the growth and governance of Invoca's design system, potentially leading initiatives in this area.

• Mentorship & Strategic Influence: Growing into a more senior or lead role, mentoring junior designers, and having a greater strategic influence on product direction and operational efficiency.

📝 Enhancement Note: This section highlights potential challenges and growth avenues from an operational perspective, focusing on how the role contributes to broader organizational efficiency and individual professional development within the tech industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a technically complex workflow. How did you approach it, and what was the outcome?" (Focus on your process, user-centricity, and impact on operational efficiency).

• "How do you balance user needs with business requirements and technical constraints in your design process?" (Prepare examples that showcase strategic thinking and compromise.)

• "Walk us through your process for contributing to or evolving a design system. What are the key operational benefits of a strong design system?" (Highlight your understanding of consistency, scalability, and efficiency.)

Company & Culture Questions:

• "What interests you about Invoca and our work in conversation intelligence?" (Research Invoca's product, mission, and recent news.)

• "How do you approach collaboration within an agile scrum team?" (Emphasize your communication style, flexibility, and ability to work with product managers and engineers.)

Portfolio Presentation Strategy:

• Structure Your Case Studies: For each project, clearly outline the problem, your role, your process (research, ideation, design, testing), your solution, and the results/impact.

• Quantify Success: Wherever possible, use metrics to demonstrate the positive outcomes of your design work (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).

• Focus on "Why": Be ready to articulate the rationale behind your design decisions at every stage. Explain why you chose a particular approach or solution.

• Demonstrate Interaction & Visual Polish: Ensure your prototypes are functional and your visual designs are clean, consistent, and align with best practices.

📝 Enhancement Note: This section offers targeted advice for preparing for interviews, focusing on questions and strategies that highlight the candidate's ability to contribute to operational efficiency and align with Invoca's culture and product goals.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on Invoca's careers page.

• Tailor Your Resume: Highlight keywords related to SaaS design, user experience, interaction design, Figma, design systems, and agile methodologies. Quantify your achievements with specific metrics where possible.

• Curate Your Portfolio: Select 3-4 strong case studies that best showcase your experience with complex web applications, your design process, and your ability to drive user-centered solutions that enhance operational efficiency. Ensure it's easily navigable and visually appealing.

• Prepare Your Presentation: Practice walking through your portfolio projects, focusing on clear communication of your process, problem-solving skills, and the impact of your designs. Be ready to discuss how your work contributes to business objectives.

• Research Invoca: Understand their product, target market, and company values. Prepare thoughtful questions to ask the interviewer about their design challenges, team operations, and product roadmap.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions for a Senior UX Designer role within a SaaS company. All details should be verified directly with Invoca during the application and interview process.