Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: GTT

Location: US Texas Metro Remote (Hybrid: 1 day in Denver office per week)

Job Type: FULL_TIME

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-06-24

Experience Level: 5-10 years

Remote Status: Hybrid

🚀 Role Summary

• Owns the end-to-end channel partner experience, driving strategic improvements in user journeys and system interactions.

• Leverages UX research, behavioral data, and design principles to inform iterative design solutions for complex B2B enterprise platforms.

• Creates comprehensive UX deliverables including information architecture, user flows, and interactive prototypes that simplify intricate business processes.

• Collaborates extensively with cross-functional teams including product management, engineering, and business stakeholders to ensure cohesive product development.

• Contributes to and actively evolves the company's Figma component library, ensuring design system consistency and scalability.

• Balances both visual appeal and functional interaction design to create seamless and effective user experiences.

📝 Enhancement Note: This role is positioned as a Senior UX Designer with a specific focus on the "channel partner experience" within a B2B SaaS and telecom context. The hybrid requirement for Denver-based candidates suggests a need for in-person collaboration on designated days, impacting the definition of "remote." The emphasis on "shipped work and real-world impact" and "making fast, informed decisions" points to a need for an experienced, action-oriented designer comfortable with ambiguity.

📈 Primary Responsibilities

• Lead the design process for the entire channel partner journey, from initial research and ideation through to final implementation and iteration.

• Conduct comprehensive user research, including behavioral data analysis and usability testing, to identify pain points and opportunities for enhancement within the partner portal and related systems.

• Develop detailed information architecture (IA), user flows, journey maps, and interactive prototypes to visualize and communicate complex user experiences and process improvements.

• Actively participate in and facilitate cross-functional design thinking workshops, including system mapping, journey mapping, and ideation sessions, to align stakeholders and drive product strategy.

• Contribute to the development, maintenance, and governance of the company's design system and Figma component library, ensuring adherence to established standards and promoting reusability.

• Translate business requirements and user needs into intuitive and visually compelling user interfaces, ensuring a strong balance between aesthetics and functionality.

• Collaborate closely with product managers to define product roadmaps and feature sets, and partner with engineers to ensure accurate and high-quality implementation of designs.

• Ensure designs adhere to accessibility standards (WCAG) and best practices for B2B enterprise applications.

• Document design decisions, user insights, and system architecture clearly and concisely for team and stakeholder review.

• Stay abreast of emerging design trends, AI-augmented design workflows, and relevant technologies in the telecom and B2B SaaS space to inform design strategies.

📝 Enhancement Note: The responsibilities clearly indicate a hands-on design role with significant ownership and a focus on complex B2B user experiences. The mention of "channel partner experience" and "telecom/networking/B2B SaaS" provides crucial industry context. The expectation to "own" the experience and "evolve" the component library signifies a senior-level contribution.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Graphic Design, Interaction Design, HCI, Human Factors, or a related field, or equivalent practical experience.

• Professional certifications in UX/UI design or related disciplines are considered a strong asset. Experience:

• 3-6 years of progressive experience in UX Design, Product Design, or a similar role, with a demonstrable track record of delivering impactful B2B enterprise solutions.

• Proven experience working on "shipped work" that has demonstrated real-world impact and measurable improvements.

• Experience navigating ambiguity and making swift, well-informed design decisions under pressure. Required Skills:

• Strong understanding and practical application of UX Laws, Usability Heuristics, and core Design Principles, with the ability to articulate their relevance and apply them effectively.

• Proficiency in creating detailed Information Architecture (IA), user flows, and interactive prototypes.

• Expertise in visual design, with a keen eye for aesthetics, layout, typography, and color theory.

• Demonstrated experience with design systems and component libraries, including contribution and maintenance.

• Solid understanding of accessibility principles and best practices (e.g., WCAG).

• Proficiency in core design tools, particularly Figma, for wireframing, prototyping, and UI design.

• Experience with collaboration and project management tools such as Jira, Mural, and Microsoft 365.

• Excellent communication skills, capable of articulating complex design decisions and user insights simply and concisely to diverse audiences.

• Ability to conduct and analyze user research, translating findings into actionable design recommendations. Preferred Skills:

• Experience in B2B SaaS, enterprise software, or specifically within the telecom, networking, or related technology sectors.

• Familiarity with design QA processes to ensure design fidelity during development.

• Experience working with distributed teams across multiple time zones (India, EU, UK, U.S.).

• Fluency in AI-augmented design workflows and a proactive curiosity for emerging design technologies.

• Experience with user research and testing platforms like Maze, Sprig, or similar.

• Familiarity with other design and collaboration tools such as Adobe Creative Suite, Polymet, Cursor, ChatGPT, and Claude.

📝 Enhancement Note: The experience requirement is framed as 3-6 years, but the "Senior" title and the mention of "5-10 years" in the AI analysis suggest a strong preference for candidates at the higher end or beyond the stated range, especially for an "owner" role. The emphasis on "generalist" and "bias toward action" highlights the need for a versatile designer who can contribute across the entire UX spectrum.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3-6 significant projects, with a strong emphasis on B2B enterprise applications or complex digital platforms.

• Detailed case studies demonstrating end-to-end UX ownership, from problem definition and user research through to final design solutions and measured impact.

• Clear articulation of the design process, including user flows, wireframes, interactive prototypes, and final visual designs.

• Showcase of how design decisions were informed by user research, data analysis, and business objectives.

• Evidence of experience with design systems and component libraries, including contributions or utilization.

• Demonstration of an understanding of accessibility principles and their integration into designs. Process Documentation:

• Portfolio entries should clearly document the rationale behind design choices, highlighting problem-solving methodologies applied.

• Include examples of user journey maps, IA diagrams, and wireframes that illustrate the structure and flow of complex applications.

• Showcase interactive prototypes that effectively communicate user interactions and key functionalities.

• Demonstrate the ability to iterate on designs based on feedback, testing, and evolving requirements.

• Provide insights into how designs were translated into development-ready specifications and how design QA was handled.

📝 Enhancement Note: The requirement for a portfolio of "shipped work and real-world impact" is paramount. Candidates should be prepared to discuss the specific business outcomes and user benefits that their designs achieved. The emphasis on "simplifying complex processes" means portfolio pieces should highlight this ability.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for Senior UX Designers in remote US roles with 5-10 years of experience, with a focus on B2B SaaS/Telecom, the estimated annual salary range is between $120,000 and $165,000 USD. This estimate is influenced by location (Texas/Colorado metro areas which can have varying costs of living), the hybrid work model, and the specific demands of the role including ownership and complexity.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off (PTO) and holiday leave.

• Retirement savings plan with company matching (e.g., 401k).

• Life insurance and disability coverage.

• Opportunities for professional development, training, and conference attendance.

• Potential for performance-based bonuses or stock options, depending on company policy.

• Employee Assistance Program (EAP) for well-being support. Working Hours:

• Standard full-time work week, typically 40 hours.

• While the role is remote, flexibility is expected, particularly when collaborating with distributed teams across different time zones.

• For Denver-based individuals, one intentional in-person collaboration day per week is required.

📝 Enhancement Note: Salary estimations are based on general market data for Senior UX Designers in the US, considering the remote and hybrid nature of the role, and the specialized B2B/telecom industry. The specified range is a guideline and actual compensation will depend on the candidate's specific experience, skills, and location within the supported regions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications, Networking, and Security as a Service (SaaS) Provider. GTT operates in a highly competitive and rapidly evolving global technology market, focusing on providing scalable and secure connectivity solutions for multinational organizations. This industry demands continuous innovation, robust infrastructure, and a customer-centric approach to service delivery.

Company Size: GTT is a significant global player with thousands of employees worldwide. This size implies established processes, a broad range of internal stakeholders, and opportunities for cross-functional collaboration across various departments and geographies. For operations professionals, this means navigating a structured environment while contributing to large-scale projects.

Founded: GTT was founded in 1998. With over two decades of experience, the company has a mature market presence and a history of growth and adaptation within the telecommunications sector. This longevity suggests stability and a deep understanding of enterprise networking needs.

Team Structure:

• The UX team is likely integrated within product development departments, working closely with Product Managers, Engineers, and potentially Marketing.

• The Senior UX Designer will collaborate with a global team, indicating a need for strong remote collaboration skills and cultural awareness.

• Cross-functional collaboration is a core expectation, involving regular interaction with business stakeholders, sales, and support teams to understand the "channel partner experience" fully. Methodology:

• Data-Driven Design: Emphasis on using research, behavioral data, and analytics to inform design decisions and validate solutions.

• Agile Development: Likely operates within an agile framework, requiring iterative design and rapid prototyping.

• Design System Governance: Focus on leveraging and evolving a centralized design system for consistency and efficiency across products.

• Customer-Centricity: A strong focus on understanding and addressing the needs of their customers, including channel partners.

Company Website: www.gtt.net

📝 Enhancement Note: The company's focus on "networking and security as a service" and the mention of "GTT Envision" as a global technology platform indicate a forward-looking company investing in advanced solutions. The role's focus on "channel partner experience" implies a strategic understanding of indirect sales channels and the tools/platforms that support them.

📈 Career & Growth Analysis

Operations Career Level: This role is at a "Senior" level, indicating a significant degree of autonomy, expertise, and responsibility. Senior UX Designers are expected to lead design initiatives, mentor junior team members, and influence product strategy. They are key contributors who can drive complex projects from conception to completion with minimal supervision.

Reporting Structure: The Senior UX Designer will likely report to a UX Lead, Design Manager, or Head of Product Design. They will collaborate closely with Product Managers and Engineering Leads on specific product initiatives. The role requires effective communication and alignment with stakeholders across various departments.

Operations Impact: The UX Designer's work directly impacts the efficiency, satisfaction, and retention of GTT's channel partners. By simplifying complex processes and improving usability, this role contributes to:

• Increased partner adoption and engagement with GTT's platforms and services.

• Reduced support costs through more intuitive self-service capabilities.

• Enhanced partner loyalty and advocacy, leading to stronger indirect sales.

• Improved operational efficiency for GTT's internal teams that manage partner relationships. Growth Opportunities:

• Leadership Development: Opportunities to mentor junior designers, lead design critiques, and potentially take on team lead responsibilities.

• Specialization: Deepen expertise in B2B SaaS design, telecom industry specifics, or advanced areas like AI-augmented design workflows.

• Strategic Influence: Contribute to product strategy, roadmap planning, and the evolution of GTT's design system and overall user experience vision.

• Cross-Functional Exposure: Gain broader business understanding by working closely with sales, marketing, and engineering teams on global initiatives.

• Continued Learning: Access to training, conferences, and resources to stay current with industry trends and technologies.

📝 Enhancement Note: The emphasis on "simplifying complex processes" and improving the "channel partner experience" suggests that growth in this role could involve leading larger, more strategic design initiatives or even moving into management or product strategy roles within the company.

🌐 Work Environment

Office Type: Hybrid work environment. For candidates based in Denver, one intentional in-person collaboration day per week is expected. This suggests a blend of remote flexibility with structured in-office interaction for key team activities.

Office Location(s): While the primary posting is "US Texas Metro Remote," the mention of Denver-based candidates and an in-office day indicates the company has a presence or specific collaboration hub in Denver, Colorado. Other remote employees will be spread across Texas and potentially other US regions.

Workspace Context:

• Remote Flexibility: Ability to work from a home office, offering autonomy in managing daily schedules and work environment.

• Collaborative Hubs: The Denver office likely serves as a space for team meetings, workshops, brainstorming sessions, and fostering team cohesion.

• Tooling & Technology: Access to a robust suite of digital tools for design, collaboration, project management, and communication, essential for a distributed team.

• Cross-Time Zone Interaction: Regular engagement with colleagues across North America, Europe, and potentially Asia, requiring effective asynchronous communication practices.

Work Schedule:

• Standard full-time hours (approximately 40 hours per week).

• Flexibility in daily scheduling is provided, with the expectation of availability during core collaboration hours for team meetings and cross-functional interactions.

• The hybrid model requires specific days for in-office work for those in the Denver area.

📝 Enhancement Note: The hybrid model, with a specific day requirement for Denver-based employees, is a key detail. Candidates should understand how this impacts their workflow and commitment. The "global technology platform" and "distributed teams across time zones" highlight the need for strong asynchronous communication and collaboration skills.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: Discussion focused on experience, problem-solving approach, and understanding of UX principles within a B2B context.

• Portfolio Review & Design Challenge: This is a critical stage. Candidates will present their portfolio, highlighting specific case studies. A design challenge (e.g., solving a specific UX problem, refining an existing flow, or critiquing a design) may be administered, either as a take-home assignment or a live exercise.

• Cross-Functional Interviews: Meetings with Product Managers, Engineers, and potentially other UX designers to assess collaboration style, technical understanding, and ability to articulate design decisions.

• Final Interview: May involve senior leadership to discuss strategic thinking and overall fit.

Portfolio Review Tips:

• Storytelling: Present your portfolio as a narrative. For each project, clearly define the problem, your role, the process you followed, the challenges you faced, your solutions, and the outcomes/impact.

• Focus on Impact: Quantify results whenever possible. Use metrics (e.g., conversion rate improvements, task completion times, user satisfaction scores) to demonstrate the value of your design work.

• Process Clarity: Clearly outline your design process, showing how you moved from research to ideation to execution. Highlight your use of user research, wireframing, prototyping, and testing.

• B2B Relevance: Tailor your presentation to highlight experience relevant to B2B SaaS, enterprise software, or the telecom industry. Emphasize how you simplified complex user journeys.

• Figma Proficiency: Be ready to discuss your Figma workflow, how you use components, and your experience with design systems.

• Conciseness: Be prepared to present key projects within a defined timeframe, focusing on the most impactful aspects.

Challenge Preparation:

• Understand the Context: If a design challenge is provided, thoroughly understand the business goals and user needs behind it.

• Demonstrate Process: Show your thinking process, not just the final solution. Use tools like Mural or Figma to articulate your steps.

• Communicate Clearly: Practice explaining your rationale and design decisions simply and concisely.

• Consider Constraints: If given constraints (time, technical limitations), demonstrate how you worked within them.

• Ask Clarifying Questions: Don't hesitate to ask questions to ensure you fully understand the problem statement.

📝 Enhancement Note: The emphasis on "channel partner experience" and "simplifying complex processes" means interviewers will be looking for specific examples of how you've tackled these challenges in previous roles. The portfolio should directly address this.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and collaboration on design systems. Expect advanced usage and contribution expectations.

• Jira: For project management, bug tracking, and workflow management, often used to track design tasks and collaborate with engineering.

• Mural: A digital whiteboard tool ideal for remote collaboration, workshops, brainstorming, system mapping, and journey mapping.

• Microsoft 365: Includes tools like Teams for communication, SharePoint for document management, and potentially Office applications for reporting.

Analytics & Reporting:

• While not explicitly stated as UX tools, familiarity with how UX data is used is beneficial. This might include understanding analytics platforms (e.g., Google Analytics, Adobe Analytics) for user behavior tracking, and reporting tools for presenting findings.

• Experience with user feedback and testing platforms like Maze and Sprig is a plus. CRM & Automation:

• Familiarity with CRM systems (e.g., Salesforce) or partner management platforms would be advantageous, given the focus on the "channel partner experience."

• Understanding of how UX impacts automated workflows and business processes is valuable. Other Potential Tools (Desirable):

• Adobe Creative Suite (Photoshop, Illustrator)

• AI tools like ChatGPT, Claude for ideation and content generation.

• Cursor (IDE, potentially for understanding developer constraints)

• Polymet (specific tool, context unknown but likely related to design/development workflow)

📝 Enhancement Note: Proficiency in Figma is non-negotiable. The other tools listed are standard for modern UX roles in enterprise environments. The desirable tools, especially AI-augmented design, highlight GTT's interest in leveraging cutting-edge technologies.

👥 Team Culture & Values

Operations Values:

• Customer First (Channel Partner Focus): A deep commitment to understanding and serving the needs of channel partners, ensuring their experience with GTT is seamless and productive. This translates to designing solutions that empower partners and drive mutual success.

• Continuous Improvement: A drive to constantly enhance processes, systems, and user experiences. This involves a mindset of iterative design, data analysis, and a willingness to adopt new methodologies and technologies to achieve better outcomes.

• Operational Excellence: A focus on building scalable, efficient, and reliable systems and workflows that support GTT's global operations and deliver consistent value. This means designing for clarity, consistency, and maintainability.

• Collaboration & Communication: A strong emphasis on teamwork, open communication, and knowledge sharing across departments and geographies. This fosters an environment where diverse perspectives are valued and integrated into the design process.

• Data-Driven Decision Making: Relying on user research, behavioral analytics, and performance metrics to inform design choices and validate proposed solutions, ensuring that decisions are grounded in evidence rather than assumption.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with Product Managers, Engineers, Sales, Marketing, and Support teams. Collaboration is essential for understanding the full lifecycle of the channel partner experience and ensuring alignment across all touchpoints.

• Workshop Facilitation: Active participation in and potentially leading workshops to gather insights, brainstorm solutions, and align stakeholders on design direction.

• Feedback Culture: An environment where constructive feedback is regularly exchanged, encouraging a proactive approach to design refinement and continuous learning.

• Knowledge Sharing: Encouraging the sharing of best practices, user insights, and design patterns to elevate the overall UX capability within the organization.

📝 Enhancement Note: The "Customer First" value is specifically highlighted in the context of "internal customer interactions" and "channel partners," indicating a unique focus on the B2B partner ecosystem as a primary customer segment.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of B2B Enterprise Systems: Designing intuitive experiences for complex, multi-faceted enterprise platforms that cater to specialized user needs can be challenging. Simplifying these intricate workflows requires deep analysis and creative problem-solving.

• Balancing Stakeholder Needs: Juggling the diverse requirements and priorities of various stakeholders (partners, sales, engineering, product) while advocating for the end-user.

• Global & Distributed Teams: Effectively collaborating and designing for a global user base and working with distributed teams across different time zones requires strong communication and asynchronous workflow management.

• Rapid Technological Evolution: Staying current with evolving technologies, especially in areas like AI-augmented design, and integrating them effectively without compromising usability or core business objectives.

• Measuring Impact in B2B Channels: Quantifying the direct impact of UX improvements on channel partner engagement, sales performance, and overall business objectives can be complex.

Learning & Development Opportunities:

• Deep Dive into Telecom/SaaS: Opportunities to gain specialized knowledge in the telecom and B2B SaaS industries, understanding their unique market dynamics and user needs.

• AI-Augmented Design Exploration: Hands-on experience and training in leveraging AI tools to enhance the design process, from ideation to content generation and prototyping.

• Design System Leadership: Potential to take on more responsibility in evolving and governing GTT's design system, becoming a subject matter expert.

• Mentorship Programs: Opportunities to mentor junior designers or be mentored by senior leaders within the UX or product organization.

• Industry Conferences & Certifications: Support for attending relevant UX conferences and pursuing certifications to expand professional knowledge and network.

📝 Enhancement Note: The challenges related to "complex B2B enterprise systems" and "channel partner experience" are central to this role. The growth opportunities are tied to developing expertise in these specific domains and leveraging emerging technologies.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly complex B2B process through UX design. What was the problem, your approach, and the outcome?" (Focus on demonstrating your ability to break down complexity and deliver tangible results.)

• "How do you approach user research and data analysis to inform your design decisions, especially when dealing with enterprise clients or channel partners?" (Highlight your methodology for gathering insights and translating them into actionable design strategies.)

• "Walk us through your process for collaborating with product managers and engineers on a significant feature launch. How do you ensure alignment and address potential conflicts?" (Showcase your teamwork, communication, and problem-solving skills in a cross-functional context.)

• "How do you ensure your designs are accessible and adhere to established design system guidelines?" (Demonstrate your understanding of standard design practices and quality assurance.) Company & Culture Questions:

• "What interests you about GTT and our focus on networking and security as a service? How does your UX philosophy align with our mission?" (Research GTT's business, services, and recent news. Connect your values to theirs.)

• "How do you approach working within a hybrid or distributed team environment? What strategies do you use to maintain effective collaboration across time zones?" (Emphasize your adaptability, communication skills, and proactive approach to remote work.)

• "How do you measure the success of your UX designs, particularly in a B2B context? Can you provide examples of metrics you've influenced?" (Prepare to discuss ROI and business impact, linking UX to business outcomes.) Portfolio Presentation Strategy:

• Select High-Impact Projects: Choose 2-3 case studies that best showcase your ability to own the end-to-end experience, simplify complex processes, and deliver measurable results in a B2B or enterprise context.

• Structure Your Narrative: For each project, clearly articulate: The Problem, Your Role, The Process, The Solution, and The Outcome (with metrics).

• Highlight Your Process: Visually demonstrate your journey—from user research and ideation (wireframes, flows, IA) to detailed design (prototypes, UI) and final implementation.

• Emphasize Collaboration: Mention how you worked with stakeholders, product managers, and engineers.

• Showcase Figma/Design System Skills: Be prepared to discuss your use of Figma, component libraries, and design systems.

• Be Ready for Q&A: Anticipate questions about your decisions, challenges, and alternative approaches.

📝 Enhancement Note: Tailor your portfolio presentation and interview answers to specifically address the "channel partner experience" and the company's focus on "networking and security as a service." Demonstrate how your UX skills can directly contribute to GTT's business goals in these areas.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on the GTT careers portal.

• Customize Your Resume: Tailor your resume to highlight experience in B2B SaaS, enterprise UX design, channel partner solutions, and proficiency with required tools like Figma and Jira. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 strong case studies that demonstrate end-to-end ownership, complex problem-solving, and measurable impact, specifically focusing on B2B or enterprise applications. Ensure clear documentation of your process and outcomes.

• Prepare Your Presentation: Practice presenting your portfolio case studies concisely, focusing on storytelling, impact, and your design process. Be ready to discuss your work in detail.

• Research GTT: Understand GTT's business, services (especially networking and security solutions), and target audience, including their channel partners. Familiarize yourself with their company values and culture.

• Anticipate Design Challenges: If a design challenge is part of the process, prepare to demonstrate your problem-solving approach and design thinking skills under time constraints.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.