Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: Dijitally

Location: Sydney, New South Wales, Australia & Melbourne, Victoria, Australia

Job Type: FULL_TIME

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-04-17

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Remote Solely

🚀 Role Summary

• Lead the User Experience (UX) strategy for a leading Buy Now, Pay Later (BNPL) fintech brand, focusing on web and mobile platforms.

• Design end-to-end product experiences, translating complex financial and regulatory requirements into intuitive, human-centered journeys for millions of B2C and B2B users.

• Drive product direction and influence stakeholders through strong collaboration with Product, Engineering, and Delivery teams.

• Utilize research and data to validate design decisions, test assumptions, and continuously iterate on user experiences.

• Contribute to and evolve design systems to ensure consistency and scalability across a suite of financial products.

📝 Enhancement Note: This role is positioned as a Senior UX Designer within a fast-paced fintech environment, emphasizing strategic UX leadership and cross-functional influence. The focus on a "major BNPL brand" suggests a high-impact, visible role with significant user reach and complex business requirements.

📈 Primary Responsibilities

• Partner closely with Product Managers, Engineers, and Delivery leads to conceptualize and design seamless user experiences for web and mobile applications.

• Conduct user research, usability testing, and data analysis to inform design decisions and validate product hypotheses.

• Translate complex fintech and regulatory requirements into simple, intuitive, and accessible user journeys for both consumers and businesses.

• Lead and facilitate design thinking workshops, ideation sessions, and co-creation activities with cross-functional teams.

• Develop high-fidelity prototypes, wireframes, and user flows to effectively communicate design concepts and user interactions.

• Craft compelling narratives and present design solutions confidently to senior stakeholders, articulating the rationale and impact of proposed designs.

• Contribute to the development, maintenance, and governance of design systems to ensure brand consistency and design efficiency.

• Advocate for the user throughout the product development lifecycle, ensuring user needs are balanced with business goals and technical constraints.

• Continuously iterate and improve existing product experiences based on user feedback, performance metrics, and market trends.

• Collaborate with engineering teams to ensure accurate implementation of designs and maintain design integrity.

📝 Enhancement Note: The responsibilities highlight a blend of strategic UX leadership, hands-on design execution, and strong stakeholder management, typical of a senior role in a product-centric organization. The emphasis on "fintech and regulatory requirements" indicates a need for designers adept at navigating complex, compliance-driven environments.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field is often preferred for senior UX roles. Equivalent practical experience will also be considered.

Experience: 5-10 years of progressive experience in User Experience (UX) Design, Product Design, or Interaction Design, with a significant portion spent in cross-functional product teams.

Required Skills:

• Deep expertise across the full product design lifecycle: discovery, user research, ideation, prototyping, testing, and delivery.

• Proven track record of working effectively within cross-functional product teams (Product, Engineering, Delivery).

• Strong UX and interaction design craft, with a demonstrated ability to simplify complex systems.

• Proficiency in presenting work to senior stakeholders and influencing decision-making.

• Solid understanding of service design principles and various UX research methodologies.

• High proficiency in Figma and FigJam, including experience designing and working within established design systems at scale.

• Strong understanding of responsive design principles and modern UX patterns for web and mobile platforms (iOS & Android).

• Experience contributing to or maintaining design systems, adhering to established guidelines.

Preferred Skills:

• Experience in fintech, financial services, or similarly regulated industries.

• Experience with Buy Now, Pay Later (BNPL) products or platforms.

• Familiarity with data analysis tools and methodologies to inform design decisions.

• Experience with agile development methodologies.

• Understanding of front-end development principles to facilitate better collaboration with engineers.

📝 Enhancement Note: The requirements emphasize practical, real-world experience in product environments, particularly those with complex domains like fintech. The explicit mention of Figma/FigJam and design systems points to specific tool proficiencies expected. The "more than a strong UX designer" phrasing suggests a preference for candidates who can operate strategically and influence outcomes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A compelling portfolio showcasing end-to-end product design projects, demonstrating your process from discovery to delivery.

• Case studies that highlight your ability to solve complex problems, particularly within fintech or regulated environments.

• Examples of how you've translated user needs and business requirements into elegant and effective user experiences.

• Demonstrations of your UX research, prototyping, and usability testing methodologies.

Process Documentation:

• Showcase your approach to user research: how you plan, conduct, and synthesize findings.

• Illustrate your process for ideation, wireframing, prototyping, and iterative design.

• Detail how you collaborate with cross-functional teams (Product, Engineering) throughout the design process.

• Provide examples of how you use data and user feedback to validate designs and drive improvements.

• Document your experience in presenting design solutions and influencing stakeholders.

📝 Enhancement Note: For a senior UX role, the portfolio is critical. It should not just showcase final designs but the thinking and process behind them, especially in complex domains. Demonstrating stakeholder influence and data-driven iteration is key.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX Designers in Australia (Sydney/Melbourne), with 5-10 years of experience, specifically in tech/fintech roles, we estimate a competitive annual salary range of AUD $120,000 - $170,000. This range can vary based on specific experience, negotiation, and the exact scope of responsibilities.

Benefits:

• Remote Work: Fully remote position within Australia, offering significant flexibility.

• Flexibility: Emphasis on work-life balance and the ability to manage workload effectively.

• Collaborative Environment: Work within a supportive team that values curiosity and growth.

• Impactful Work: Opportunity to shape the user experience for a major fintech brand with millions of users.

• Growth Opportunities: Engagement in a dynamic industry and potential for professional development.

Working Hours: Full-time, typically around 40 hours per week, with flexibility in daily scheduling to accommodate effective workload management.

📝 Enhancement Note: Salary is estimated based on typical Australian tech market rates for senior UX roles, adjusted for location (major cities) and industry (fintech). The "flexibility" mentioned in the description is translated into a benefit.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech (specifically focused on Buy Now, Pay Later - BNPL) and Digital Product Design Services. Dijitally appears to be a design and product development consultancy or agency working with major brands.

Company Size: The company is likely a mid-sized to large agency or consultancy, given the scope of work and the type of clients they serve (major brands). The specific size isn't provided, but their website suggests a significant operation.

Founded: Information about the founding date is not directly provided in the job description but can be inferred from the company's website.

Team Structure:

• The Senior UX Designer will be part of a cross-functional product team, working closely with Product Managers, Engineers, and Delivery specialists.

• Within Dijitally, the designer will likely be part of a broader design practice, potentially interacting with other UX/UI designers, researchers, and strategists.

Methodology:

• Data-Driven Design: Emphasis on using research and data to validate ideas, test assumptions, and measure impact.

• Agile & Iterative: Working within cross-functional teams suggests an agile development approach with continuous feedback and iteration.

• Collaborative & Human-Centered: Values collaboration, curiosity, and creating user-centric experiences.

• Systems Thinking: Focus on designing cohesive experiences across platforms and contributing to design systems.

Company Website: https://dijitally-1744256426.teamtailor.com

📝 Enhancement Note: Dijitally seems to operate as a specialized digital product agency, focusing on building and enhancing digital experiences for clients, particularly in the fintech sector. The culture is described as collaborative, curious, and focused on delivering high-quality work while valuing work-life balance.

📈 Career & Growth Analysis

Operations Career Level: This role is at a Senior level within the UX Design discipline. It requires a strong foundation in core UX practices and the ability to operate with a high degree of autonomy, influence, and strategic thinking. It's a position where individuals are expected to lead design efforts, mentor junior designers, and contribute to the overall product strategy.

Reporting Structure:

The Senior UX Designer will report to a Design Lead or Head of Design within Dijitally. They will work day-to-day within a client's cross-functional product team, collaborating closely with Product Managers and Engineering Leads on specific project deliverables. This dual reporting/collaboration structure is common in agency/consultancy models.

Operations Impact:

The role has a direct and significant impact on the user experience of a major fintech platform, influencing customer acquisition, retention, satisfaction, and ultimately, the business's revenue and market position. By simplifying complex financial products and regulatory requirements, the designer directly contributes to the usability and adoption of these services by millions of users.

Growth Opportunities:

• Leadership Development: Potential to lead UX initiatives for major clients, mentor junior designers, and take on more strategic product design challenges.

• Skill Specialization: Opportunity to deepen expertise in fintech UX, service design, or design systems within a high-growth sector.

• Client Impact: Gaining experience working with large, well-known brands and contributing to products with a significant user base.

• Career Progression: Potential to move into Lead UX Designer, Principal Designer, or Product Design Management roles within Dijitally or with client organizations.

📝 Enhancement Note: The career path for a Senior UX Designer in this context involves deepening expertise, taking on more leadership, and contributing strategically to product success. The agency model offers exposure to diverse projects and client needs.

🌐 Work Environment

Office Type: This is a fully remote position, meaning there is no specified physical office for daily work. The work is conducted from the employee's own location within Australia.

Office Location(s): While the role is remote, the company operates in Australia, with specified locations including Surry Hills (Sydney) and Collins Street (Melbourne). This suggests the company has a physical presence or client base in these major Australian cities.

Workspace Context:

• Remote Collaboration: The primary workspace is digital, relying on tools like Slack, G-suite, and email for communication and collaboration.

• Team Connection: The team fosters connection through digital channels, emphasizing clear and proactive communication.

• Tools & Technology: Access to and proficiency in digital design tools such as Figma and FigJam are essential for the workspace.

• Cross-functional Interaction: The environment encourages close collaboration with Product, Engineering, and Delivery teams, fostering a shared understanding of project goals.

Work Schedule: The role is full-time, with an expectation of approximately 40 hours per week. While flexibility is valued, it's coupled with the expectation of effective workload management and proactive communication to ensure seamless collaboration within the team and with clients.

📝 Enhancement Note: The remote nature of the role emphasizes the need for strong self-management, digital communication skills, and comfort with a distributed team environment. The "AEST" time zone requirement means candidates should be based within or willing to work within Australian Eastern Standard Time.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your resume and portfolio to assess fit with the role's requirements and experience level.

• Hiring Manager/Recruiter Call: A discussion to understand your background, motivations, and initial fit for the team and company culture.

• Design Challenge/Portfolio Walkthrough: A key stage where you'll present your portfolio, discuss specific case studies, and potentially undertake a design exercise. This will focus on your process, problem-solving skills, and ability to articulate design decisions.

• Cross-functional Team Interviews: Meetings with Product Managers, Engineers, and other team members to assess collaboration style, technical understanding, and ability to integrate into a team.

• Stakeholder Interview: Potentially an interview with senior leadership or the client to assess strategic thinking and ability to influence at a higher level.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest projects that best represent your skills and experience, especially those relevant to fintech or complex systems.

• Tell a Story: For each project, clearly articulate the problem, your role, your process (research, ideation, iteration), the solutions you designed, and the impact/outcomes. Use visuals effectively.

• Highlight Your Process: Emphasize how you approach problems, your decision-making rationale, and how you incorporate feedback and data. This is crucial for a senior role.

• Demonstrate Influence: Show instances where you successfully influenced stakeholders, navigated trade-offs, and drove product direction.

• Showcase System Thinking: If you've worked with or contributed to design systems, make this clear.

• Be Prepared for Questions: Anticipate questions about your design choices, challenges faced, and how you handle constructive criticism.

Challenge Preparation:

• Understand the Context: If provided with a design challenge, ensure you fully grasp the problem statement, target users, and business objectives.

• Time Management: Structure your approach to complete the challenge within the given timeframe, prioritizing key deliverables.

• Articulate Your Process: Even if you can't complete everything, clearly explain your intended steps, assumptions, and rationale.

• Focus on Senior-Level Thinking: Demonstrate strategic thinking, consideration of business impact, and an understanding of trade-offs.

📝 Enhancement Note: The interview process will heavily weigh your portfolio and your ability to articulate your design process and strategic thinking. Senior candidates are expected to demonstrate leadership potential and a deep understanding of product development cycles.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: High proficiency required for UI design, prototyping, and collaboration.

• FigJam: Expected for brainstorming, ideation, and workshop facilitation.

• Prototyping Tools: Proficiency in Figma's prototyping capabilities or other industry-standard tools (e.g., InVision, Adobe XD - though Figma is primary).

Analytics & Reporting:

• User Research Platforms: Experience with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, Maze).

• Data Analysis Tools: Familiarity with how to interpret data from analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to inform design decisions, though direct analysis might be done by others.

CRM & Automation: Not directly relevant to the UX Designer role itself, but understanding how user data flows through systems like CRMs is beneficial.

Design Systems: Experience with tools and methodologies for creating, managing, and utilizing design systems.

📝 Enhancement Note: The explicit mention of Figma and FigJam indicates these are the core tools for this role. A senior designer is expected to be an expert in these and understand how they integrate into a broader product development workflow.

👥 Team Culture & Values

Operations Values:

• Collaboration: Strong emphasis on working together with Product, Engineering, and Delivery teams to achieve shared goals.

• Curiosity: A drive to understand user needs, explore new solutions, and continuously learn.

• Excellence: Commitment to creating high-quality, impactful digital experiences.

• Empowerment: Creating an environment where individuals feel trusted and capable of doing their best work.

• Open Communication: Valuing clear, proactive communication to ensure alignment and efficiency.

• Balance: Recognizing the importance of work-life balance and offering flexibility.

Collaboration Style:

• Cross-functional Integration: Deeply embedded within product teams, working hand-in-hand with non-designers.

• Workshop Facilitation: Leading collaborative sessions to drive ideation and alignment.

• Feedback Exchange: Open to giving and receiving constructive feedback to improve designs and processes.

• Knowledge Sharing: Likely encourages sharing best practices and learnings within the broader design community at Dijitally.

📝 Enhancement Note: The culture is portrayed as dynamic, supportive, and focused on delivering high-quality creative output while maintaining a healthy work environment. The emphasis on collaboration and open communication is key for remote work success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating competing priorities and feedback from various stakeholders (client leadership, product, engineering, legal/compliance) to arrive at optimal design solutions.

• Simplifying Complexity: Tackling the inherent complexity of fintech and regulatory requirements, and translating them into user-friendly interfaces.

• Remote Collaboration Effectiveness: Maintaining strong team cohesion, clear communication, and efficient workflows in a fully remote setting.

• Pace of Change: Working in a fast-paced fintech environment that requires agility and adaptability.

• Design System Maintenance: Ensuring design systems remain robust, scalable, and adopted effectively across multiple products.

Learning & Development Opportunities:

• Fintech Domain Expertise: Deepening knowledge of financial services, BNPL models, and regulatory landscapes.

• Advanced UX Strategy: Developing skills in leading UX strategy for large-scale products and influencing product roadmaps.

• Design System Leadership: Contributing to or leading the evolution of comprehensive design systems.

• Cross-functional Influence: Refining skills in stakeholder management and influencing product direction across diverse teams.

• Mentorship: Opportunities to mentor junior designers and contribute to the growth of the design practice.

📝 Enhancement Note: The challenges are typical for senior roles in demanding industries, focusing on complexity, stakeholder management, and remote collaboration. Growth opportunities align with advancing UX leadership and specialization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly complex financial product or regulatory requirement into a user-friendly experience. What was your process, and what were the outcomes?" (Focus on your problem-solving approach, user-centricity, and impact.)

• "How do you approach collaborating with engineering and product teams to balance user needs, business goals, and technical constraints?" (Highlight your communication, negotiation, and partnership skills.)

• "Walk me through a project where you had to influence senior stakeholders to adopt your design vision. What strategies did you use?" (Showcase your persuasive communication and ability to build consensus.)

Company & Culture Questions:

• "What interests you about working in the fintech/BNPL space, and specifically with Dijitally's clients?" (Show your research and genuine interest.)

• "How do you approach contributing to or working within an established design system?" (Demonstrate your understanding of system thinking and consistency.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your role, your process, key decisions, solutions, and measurable outcomes.

• Focus on Process, Not Just Pixels: Explain why you made certain design choices, the research that informed them, and how you iterated.

• Quantify Impact: Whenever possible, use data (e.g., conversion rate improvements, task completion times, user satisfaction scores) to demonstrate the value of your design work.

• Be Ready to Defend Your Choices: Anticipate questions about alternative solutions, trade-offs, and challenges.

• Showcase Figma/FigJam Skills: Be prepared to discuss your proficiency and how you leverage these tools effectively, especially within design systems.

📝 Enhancement Note: Preparation should focus on demonstrating senior-level strategic thinking, a robust design process, effective collaboration, and a clear understanding of the fintech domain. Your portfolio is your primary tool for this.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on Dijitally's Teamtailor platform.

• Tailor Your Resume: Highlight experience in product design, UX strategy, cross-functional collaboration, and any relevant fintech or regulated industry work. Use keywords from the job description.

• Curate Your Portfolio: Select 3-4 strong case studies that showcase your end-to-end UX process, problem-solving skills, Figma proficiency, and ability to influence stakeholders. Ensure it's easily accessible and well-organized.

• Prepare Your Portfolio Presentation: Practice walking through your selected case studies, focusing on the "why" behind your decisions, your process, and the impact of your work. Be ready to discuss your Figma/FigJam expertise.

• Research Dijitally and Fintech: Understand Dijitally's work, their client portfolio, and the current landscape of fintech and BNPL. This will help tailor your application and interview responses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.