Senior UX Designer (12 Month FTC)

📍 Job Overview

Job Title: Senior UX Designer (12 Month FTC)

Company: Lloyds Banking Group

Location: London, United Kingdom

Job Type: Full time, Temporary

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-08-31

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on crafting end-to-end user experiences within a financial services context, demanding a strong blend of creative design and strategic thinking.

• The Senior UX Designer will be responsible for user journey mapping, UI element integration, and leveraging a central design system to ensure consistency and efficiency.

• A key aspect involves balancing stakeholder needs with deep user understanding, derived from research and usability testing, to drive impactful design decisions.

• This position requires advocacy for inclusive and accessible design principles, ensuring products cater to a diverse user base with varying technical abilities.

📝 Enhancement Note: While the job title is "Senior UX Designer," the core responsibilities and skills requested lean heavily into Interaction Design and Product Design. The "FTC" (Fixed-Term Contract) nature suggests a project-based focus, likely involving the development or enhancement of specific digital products or features within Lloyds Banking Group. The emphasis on "full ownership" and "presenting work to stakeholders" indicates a need for strong communication and autonomy.

📈 Primary Responsibilities

• Skillfully design and map out cohesive end-to-end user journeys, integrating content and UI elements from a central design system.

• Develop high-fidelity prototypes using industry-standard tools (e.g., Figma, Sketch, Adobe XD) to visualize and test user flows and interactions.

• Act as a bridge between business objectives and user needs, translating user research and usability testing findings into actionable design improvements.

• Diplomatically negotiate and advocate for customer-centric design solutions, pushing back when necessary to ensure the best possible user experience.

• Adapt designs to technical constraints of various platforms while guiding the creation of optimal end-user experiences.

• Champion and implement inclusive and accessible design practices, ensuring products are usable by customers of all ages, backgrounds, and technical capabilities.

• Collaborate closely with cross-functional teams, including product managers, developers, and user researchers, to ensure seamless design delivery and implementation.

• Proactively contribute to and recommend improvements for the existing design system to enhance its utility and expand its capabilities for the broader design team.

📝 Enhancement Note: The responsibilities highlight a need for a designer who can not only execute but also strategically influence product direction. The mention of "balancing business requirements with user needs" and "diplomatically push back" suggests a role that requires strong negotiation and influencing skills, common in senior operational or product-focused roles.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field is typically expected for a senior role, though equivalent practical experience will be considered. Experience:

• Demonstrable experience in User Experience (UX) Design or Interaction Design, with a portfolio showcasing end-to-end project ownership.

• Proven track record of designing intuitive and engaging user interfaces for complex digital products.

• Experience working within a financial services or similarly regulated industry is highly advantageous. Required Skills:

• User Experience (UX) Design: Deep understanding of UX principles, methodologies, and best practices.

• Interaction Design: Expertise in defining user flows, interaction patterns, and information architecture.

• Prototyping & Wireframing: Proficiency with tools such as Figma, Sketch, InVision, Axure, or Adobe XD for creating interactive prototypes and wireframes.

• Design Systems: Experience utilizing and contributing to existing design systems, with an understanding of how to maintain consistency and scalability.

• User Research & Usability Testing: Ability to interpret quantitative and qualitative research data, and translate insights into design decisions.

• Stakeholder Management: Strong communication and presentation skills to effectively articulate design rationale and gather feedback from internal customers and development teams.

• Accessibility & Inclusive Design: Commitment to creating designs that are usable by a diverse range of users, adhering to WCAG guidelines.

Preferred Skills:

• Experience in Agile development environments.

• Familiarity with front-end development concepts (HTML, CSS, JavaScript) to facilitate better collaboration with engineering teams.

• Experience with analytics tools to track user behavior and inform design iterations.

• Visual design skills and an understanding of UI principles.

📝 Enhancement Note: The emphasis on "Full ownership of the Interaction Design project" and "articulate clearly to internal customers and development teams" indicates that this role requires a candidate who can operate semi-independently and effectively communicate their design vision and rationale to various internal stakeholders.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio demonstrating end-to-end ownership of UX/Interaction Design projects, showcasing problem definition, design process, and final solutions.

• Case studies should clearly articulate the user problem, business goals, design challenges, your specific contributions, and the impact of your designs.

• Evidence of experience with design systems, including examples of how you've utilized, extended, or contributed to them.

• Prototypes that effectively illustrate user flows and interaction mechanics, ideally demonstrating a progression from low-fidelity to high-fidelity.

• Examples showcasing your approach to user research interpretation and how it informed your design decisions. Process Documentation:

• Demonstrate a systematic approach to user-centered design, including user journey mapping, wireframing, prototyping, and usability testing.

• Showcase your ability to interpret both quantitative (e.g., analytics data) and qualitative (e.g., user interviews) research to drive design iterations.

• Provide examples of how you've collaborated with development teams to ensure successful implementation of designs, adhering to technical specifications and accessibility standards.

📝 Enhancement Note: For a Senior UX Designer role, especially in a large organization like Lloyds Banking Group, the portfolio should not just be a collection of final designs but a narrative of the design process. Candidates should be prepared to walk through their decision-making, research interpretation, and how they navigated constraints.

💵 Compensation & Benefits

Salary Range: £72,702 - £80,780 per annum

Benefits:

• Pension Contribution: Generous contribution of up to 15%.

• Performance Bonus: Annual performance-related bonus.

• Share Schemes: Including free shares, offering ownership and participation in the company's success.

• Lifestyle Benefits: Discounts on shopping and other adaptable benefits to suit individual needs.

• Holiday Allowance: 30 days of annual leave, with bank holidays in addition.

• Wellbeing Initiatives: A range of programs and resources to support employee health and wellness.

• Parental Leave: Generous policies for new parents.

Working Hours: 35 hours per week, full-time.

📝 Enhancement Note: The salary range provided is competitive for a Senior UX Designer role in London, reflecting the experience level and the complexity of working within a major financial institution. The inclusion of a performance bonus and share schemes signifies a performance-driven culture and an opportunity for employees to benefit from the company's overall financial success.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking)

Company Size: Large Enterprise (Lloyds Banking Group is one of the UK's largest financial institutions with tens of thousands of employees).

Founded: 1995 (formed by the merger of Lloyds Bank and TSB Group; has a long history through its constituent banks).

Team Structure:

• The role implies working within a larger design team, collaborating with other UX Designers, UI Designers, User Researchers, and Product Managers.

• The Senior UX Designer will likely report to a Design Lead or Head of UX/Product Design.

• Close collaboration with development teams and business stakeholders is essential for project success. Methodology:

• The role operates within an Agile framework, emphasizing iterative development and flexibility.

• A strong focus on user-centered design principles, informed by continuous user research and usability testing.

• The company utilizes a central design system to ensure consistency across its digital products.

• Emphasis on data-driven decision-making, leveraging both quantitative and qualitative insights.

Company Website: https://www.lloydsbankinggroup.com/

📝 Enhancement Note: Working at Lloyds Banking Group means operating within a highly regulated industry where customer trust, security, and accessibility are paramount. The company culture likely balances innovation with a strong sense of responsibility and a commitment to customer well-being, reflecting its purpose to "help Britain prosper."

📈 Career & Growth Analysis

Operations Career Level: Senior UX Designer (Fixed-Term Contract)

This role represents a mid-to-senior level position within the UX/Product Design domain. It demands a significant level of autonomy, strategic thinking, and the ability to mentor or guide less experienced designers. The FTC nature means it's project-focused, offering concentrated experience on specific initiatives rather than long-term organizational integration.

Reporting Structure:

The Senior UX Designer will likely report to a Design Manager, Head of UX, or a Product Lead. They will collaborate extensively with Product Owners, Business Analysts, Developers, and other members of the product development lifecycle.

Operations Impact:

The impact of this role is directly tied to improving the digital customer experience for millions of users. By designing intuitive, accessible, and efficient interfaces, the Senior UX Designer contributes to customer satisfaction, operational efficiency (reducing support queries), brand loyalty, and ultimately, the Group's business objectives. Their work directly influences how customers interact with the bank's digital services.

Growth Opportunities:

• Skill Deepening: Opportunity to hone expertise in specific UX/Interaction Design areas, design systems, and accessibility standards within a large-scale enterprise.

• Industry Experience: Gain valuable experience in the financial services sector, which is highly sought after.

• Project Variety: As an FTC, there's potential to work on diverse projects within the Group, exposing the designer to different product challenges and teams.

• Potential for Permanent Roles: Successful contractors often have opportunities to transition into permanent positions if business needs and performance align.

• Mentorship: Opportunity to mentor junior designers or contribute to design thinking within product teams.

📝 Enhancement Note: The FTC nature of this role is a key factor. While it offers significant experience and potential exposure, candidates should be aware that it's a contract position. Growth opportunities would focus on skill acquisition and project impact rather than a traditional linear career path within the company, unless a permanent role materializes.

🌐 Work Environment

Office Type: Hybrid working model, requiring 2 days per week (or 40% of time) in one of their London office sites. This indicates a modern, collaborative office space designed to support teamwork and idea-sharing.

Office Location(s): London (specifically mentioning 25 Gresham Street in the raw data). This central London location offers good accessibility via public transport.

Workspace Context:

• Collaborative Spaces: Offices are likely equipped with meeting rooms, breakout areas, and shared workspaces to facilitate team interactions and design critiques.

• Technology & Tools: Access to standard office technology, high-speed internet, and potentially specialized hardware or software for design work. The company likely provides necessary software licenses for design tools.

• Team Interaction: The hybrid model encourages intentional in-person collaboration for key meetings, workshops, and team-building activities, while allowing flexibility for focused individual work at home.

Work Schedule: Standard 35-hour work week, full-time. The hybrid arrangement allows for flexibility in structuring the in-office and remote workdays, provided core collaboration needs are met.

📝 Enhancement Note: The hybrid model is a significant aspect of the work environment. Candidates should be comfortable commuting to London at least twice a week and understand that in-office days are crucial for collaborative activities and team cohesion.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a recruiter or HR screening to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Technical Interview: A more in-depth discussion with hiring managers or senior designers. This will involve presenting and discussing specific case studies from your portfolio, focusing on your design process, decision-making, and problem-solving skills. Expect questions on how you've used design systems, interpreted research, and handled stakeholder feedback.

• Skills-Based Exercise/Challenge: Potentially a design challenge (take-home or live) to assess your practical design skills, problem-solving approach, and ability to work within given constraints. This might involve redesigning a feature or solving a specific UX problem.

• Final Interview: May involve meeting with more senior leadership to discuss strategic alignment, cultural fit, and overall suitability for the role and company.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest projects that best demonstrate the required skills (end-to-end ownership, design systems, research interpretation, stakeholder collaboration).

• Tell a Story: For each project, clearly outline the problem, your role and process, key decisions and rationale, challenges faced, solutions implemented, and the measurable outcomes or impact.

• Highlight Design System Usage: Specifically showcase how you've leveraged or contributed to design systems, demonstrating an understanding of consistency and scalability.

• Emphasize Research & Iteration: Clearly articulate how user research and usability testing informed your design choices and led to iterative improvements.

• Demonstrate Accessibility: If applicable, highlight projects where accessibility and inclusive design were key considerations.

• Be Prepared for Questions: Anticipate questions about your design choices, how you handled trade-offs, and how you would approach specific challenges at Lloyds Banking Group.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, ensure you thoroughly understand the brief and the business context (financial services).

• Focus on Process: Show your thought process, not just the final design. Document your assumptions, research (even if brief), ideation, and decision-making.

• Consider Constraints: Acknowledge technical and business constraints, and how you've addressed them.

• Presentation Matters: Prepare a clear, concise presentation of your solution, focusing on how it meets the user and business needs.

📝 Enhancement Note: Given the financial services context, expect a strong emphasis on security, compliance, and accessibility during the interview process. Candidates should be prepared to discuss how these factors influence their design decisions.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design & Prototyping: Figma, Sketch, InVision, Axure, Adobe XD (proficiency in at least one is essential, familiarity with multiple is a plus).

• Design Systems: Experience with building, maintaining, or extensively using established design systems.

• Collaboration Platforms: Tools like Jira, Confluence, Slack, Microsoft Teams for team communication and project management.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and track conversion funnels.

• User Feedback Tools: Platforms for collecting user feedback, surveys (e.g., SurveyMonkey, Qualtrics).

CRM & Automation:

• While not directly managing CRM, understanding how UX design impacts customer journeys within CRM-driven processes or marketing automation is beneficial. Familiarity with how design integrates with customer data platforms can be advantageous.

📝 Enhancement Note: The specific tools listed (Sketch/InVision/Figma/Axure/Adobe XD) are critical. Candidates should be ready to discuss their proficiency and preferred toolsets, and how they adapt their workflow based on project and team needs.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A core value, emphasized by the Group's purpose to "help Britain prosper." This translates to prioritizing customer needs, fairness, and delivering exceptional user experiences.

• Integrity & Trust: Essential in financial services. Designs must be clear, transparent, and uphold customer trust.

• Inclusion & Diversity: Actively promoted, with a commitment to making products accessible and usable for everyone, regardless of background or ability.

• Collaboration: Working effectively across diverse teams (design, product, development, business) is key to success.

• Continuous Improvement: Encouraging learning, adapting to new technologies, and refining processes to enhance efficiency and user satisfaction.

Collaboration Style:

• Hybrid & Agile: Collaboration will involve a mix of in-person meetings (on office days) and digital communication. The Agile framework encourages iterative feedback loops and cross-functional teamwork.

• Data-Informed: Decisions are expected to be backed by user research, analytics, and stakeholder input.

• Constructive Feedback: A culture of open communication where constructive feedback is shared to improve designs and processes.

• Cross-Functional Integration: Designers are expected to work closely with developers to ensure feasibility and with product managers to align with strategic goals.

📝 Enhancement Note: Lloyds Banking Group's stated values of integrity, customer focus, and inclusion are paramount. Candidates should demonstrate how their design philosophy and work practices align with these values, particularly in the context of financial services where trust and accessibility are critical.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating competing priorities and feedback from various business units and stakeholders while maintaining a user-centric approach.

• Complex Regulatory Environment: Designing within the constraints of financial regulations, security protocols, and compliance requirements.

• Scale of Operations: Working within a large, established organization means adhering to existing processes, design systems, and brand guidelines, which can sometimes limit creative freedom.

• Hybrid Work Coordination: Effectively collaborating and maintaining team cohesion in a hybrid work environment, ensuring seamless communication and workflow.

• Legacy Systems Integration: Potentially working with or designing for older systems that may present technical limitations.

Learning & Development Opportunities:

• Deep Dive into Financial Services UX: Gaining specialized knowledge in designing for banking, investments, or insurance products.

• Advanced Design System Contribution: Opportunity to influence and expand a large-scale design system.

• Accessibility Expertise: Becoming a subject matter expert in inclusive design and WCAG compliance.

• Cross-Functional Exposure: Learning about different aspects of the product development lifecycle and business operations within a major financial institution.

• Mentorship: Potentially mentoring junior designers or learning from senior leaders within the design and product teams.

📝 Enhancement Note: The challenges are inherent to working in a large, regulated industry. The growth opportunities are significant for someone looking to specialize in FinTech UX or gain experience in enterprise-level design operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements with user needs. How did you resolve it?" (Prepare a STAR method example focusing on negotiation and user advocacy.)

• "How do you approach designing for accessibility and inclusion? Can you provide an example?" (Be ready to discuss WCAG guidelines and specific design considerations for diverse users.)

• "Walk me through your process for using or contributing to a design system. What are the benefits and challenges?" (Highlight your understanding of design system principles and practical application.)

• "How do you interpret user research and usability testing findings to inform your design decisions?" (Be prepared to discuss specific examples and methodologies.) Company & Culture Questions:

• "Why are you interested in working for Lloyds Banking Group, specifically within financial services?" (Research the company's purpose, values, and recent initiatives.)

• "How do you see your skills contributing to our goal of helping Britain prosper?" (Connect your UX skills to the company's mission.)

• "How do you adapt to working within a hybrid environment?" (Discuss your strategies for effective collaboration and communication.) Portfolio Presentation Strategy:

• Structure: For each case study, use a clear narrative: Problem -> Your Role -> Process -> Solution -> Impact/Outcomes.

• Visuals: Use high-quality mockups, wireframes, and prototypes. Annotate key design decisions.

• Data: Quantify your impact where possible (e.g., "increased conversion by X%", "reduced task completion time by Y%"). If direct metrics aren't available, discuss anticipated benefits or qualitative improvements.

• Conciseness: Be mindful of time. Focus on the most critical aspects of each project and be prepared to dive deeper if asked.

• Engagement: Make it a conversation. Ask clarifying questions and engage with the interviewers.

📝 Enhancement Note: The interview process will likely assess not only design skills but also the candidate's understanding of the financial industry, their ability to work in a large corporate structure, and their alignment with Lloyds Banking Group's values.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link, ensuring all requested information is accurately completed.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate end-to-end UX/Interaction Design ownership, experience with design systems, and user research interpretation, particularly if you have financial services experience.

• Resume Optimization: Update your resume to clearly articulate your experience with relevant UX/UI tools (Figma, Sketch, etc.), design methodologies, and your contributions to successful product launches or improvements. Use keywords from the job description.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on your design process, decision-making, and how you've handled stakeholder feedback and technical constraints. Prepare to discuss your understanding of accessibility and inclusive design.

• Company Research: Thoroughly research Lloyds Banking Group's mission, values, recent projects, and their commitment to digital transformation and customer experience. Understand their hybrid working model and the importance of integrity in financial services.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.