Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Netchex

Location: Remote

Job Type: FULL_TIME

Category: Product Design / UX/UI

Date Posted: 2026-09-12

Experience Level: 7+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Drive end-to-end design thinking for core product workflows, emphasizing intuitive experiences for deskless and hourly workforces within a SaaS/B2B environment.

• Act as a strategic design voice, translating ambiguous problems into clear, actionable solutions through strong problem-solving and systems thinking.

• Leverage AI tools, including Claude, to accelerate design exploration, enhance communication, streamline documentation, and improve engineering handoffs.

• Collaborate intimately with Product Owners and Engineers, ensuring design intent is understood and effectively implemented throughout the development lifecycle.

• Maintain and contribute to product design systems, balancing speed, clarity, and strong visual/interaction design principles in a fast-paced, collaborative setting.

📝 Enhancement Note: The role is a senior individual contributor, focusing on hands-on design execution rather than management. The emphasis on "deskless and hourly workforces" and "HCM/payroll" indicates a specialized product domain requiring user-centric design tailored to specific industry needs and user behaviors, distinct from typical office-based SaaS products.

📈 Primary Responsibilities

• Own the complete design lifecycle for critical product workflows, from initial problem definition and user research through to detailed design execution and implementation support.

• Develop intuitive, low-friction user experiences specifically tailored for deskless, hourly, and high-turnover workforces, prioritizing usability and workflow efficiency.

• Serve as a strategic thought partner to Product Owners, actively participating in problem definition and helping to scope product requirements before solutioning.

• Foster close collaboration with Engineering teams, ensuring clear communication of design intent and facilitating effective implementation of designed solutions.

• Translate complex and ambiguous product challenges into well-reasoned, actionable design solutions that align with business objectives and user needs.

• Utilize AI tools (e.g., Claude) to enhance design exploration, generate documentation, improve cross-functional communication, and create clearer engineering handoffs.

• Contribute to the ongoing development and consistency of Netchex's product design system and patterns.

• Participate actively in design reviews, implementation discussions, quality assurance (QA) processes, and iterative product improvements.

📝 Enhancement Note: The responsibility to "prioritize usability and workflow effectiveness over purely visual aesthetics" strongly suggests a focus on functional design and efficiency, common in operations-focused software where task completion speed and accuracy are paramount. The requirement to "translate ambiguous problems into clear, thoughtful, and actionable design solutions" highlights the need for strong analytical and strategic thinking skills beyond typical UI design.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, HCI, Computer Science, or a related field, or equivalent practical experience, is highly recommended for a Senior Product Designer role.

Experience: Minimum of 7 years of progressive experience in Product Design, with a proven track record in designing SaaS or B2B products.

Required Skills:

• Advanced proficiency in Figma for wireframing, prototyping, and high-fidelity design.

• Demonstrated experience using AI tools (e.g., Claude, or similar generative AI platforms) to augment the design process, including exploration, documentation, and communication.

• Strong understanding of user-centered design principles and methodologies.

• Proven ability to design intuitive and efficient user flows for complex SaaS applications.

• Experience in translating ambiguous product requirements into clear, actionable design specifications.

• Excellent written and verbal communication skills, with the ability to articulate design decisions and reasoning effectively to diverse stakeholders.

• Demonstrated experience in direct and regular collaboration with software engineers throughout the product development lifecycle.

• Strong problem-solving skills with a systems-thinking approach to identify and address workflow friction.

• Ability to present and defend design decisions confidently to product, engineering, and leadership teams.

• A robust portfolio showcasing product design thinking, problem-solving skills, and successful product implementations. Preferred Skills:

• Experience designing for Human Capital Management (HCM), payroll, HR technology, or similar enterprise software platforms.

• Experience designing specifically for deskless, hourly, or high-turnover workforces.

• Experience in building, contributing to, or maintaining a design system.

• Familiarity with HTML/CSS, or the ability to lightly review front-end code to improve communication with engineers and understand technical constraints.

📝 Enhancement Note: The emphasis on "7+ years of experience" and "advanced proficiency in Figma" signifies a need for a highly skilled and experienced designer. The explicit mention of AI tools like Claude suggests the company is forward-thinking and values efficiency gains through technology integration, a key trend in modern operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive link to your online portfolio is mandatory with the application.

• Prioritize case studies that clearly demonstrate your approach to complex or ambiguous product problems.

• Showcase your end-to-end design thinking process, including problem definition, user research insights, iterative ideation, and decision-making rationale.

• Highlight how you translated user needs and business requirements into functional and intuitive design solutions.

• Include examples of final visual screens and interactive prototypes, but the emphasis should be on the journey and problem-solving methodology.

• Provide evidence of your collaboration with Product Owners and Engineers, detailing your role in the iterative development process. Process Documentation:

• Your portfolio should implicitly or explicitly document your process for user flow mapping and optimization.

• Demonstrate how you approach translating user feedback and business requirements into design solutions.

• Illustrate your methods for ensuring design consistency and contributing to design systems.

• Showcase how you use AI tools to streamline documentation and communication within the design-to-development pipeline.

📝 Enhancement Note: The portfolio requirement is heavily focused on demonstrating the process of design thinking and problem-solving, not just the final output. This is critical for roles that require strategic input and the ability to navigate ambiguity, common in operations-adjacent product development. The explicit mention of AI tools in the portfolio context suggests candidates should be prepared to discuss how AI was integrated into their documented workflows.

💵 Compensation & Benefits

Salary Range: Based on the Senior Product Designer title, 7+ years of experience, and the fully remote nature of the role, a competitive salary range in the US would typically fall between $120,000 - $170,000 annually. This estimate considers industry benchmarks for experienced product designers in SaaS/B2B companies, with adjustments for the specific skills and responsibilities outlined.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Paid Time Off (PTO) and paid holidays.

• Retirement savings plan with company match (e.g., 401k).

• Professional development opportunities, including training, conferences, and access to learning resources.

• Opportunities to contribute to and influence product strategy in a growing company.

• Remote work stipend or home office setup allowance.

• Potential for performance-based bonuses or equity, depending on company policy.

Working Hours: The role is expected to require approximately 40 hours per week. While fully remote, candidates should be prepared to align with core business hours for effective collaboration with product and engineering teams, particularly during key meetings and project milestones.

📝 Enhancement Note: Salary is estimated based on industry data for Senior Product Designers in the US tech sector, considering the fully remote aspect which can sometimes command a premium or be benchmarked against national averages rather than specific high-cost-of-living areas. The provided range is a general guideline.

🎯 Team & Company Context

🏢 Company Culture

Industry: Netchex operates within the Payroll and Human Capital Management (HCM) software industry, specifically targeting companies with deskless and hourly workforces. This includes sectors like hospitality, restaurants, manufacturing, healthcare, and automotive. The market context is one of essential business services where efficiency, compliance, and ease of use are critical for clients.

Company Size: Netchex is a growing company, indicated by the need to scale its product team. While the exact number isn't provided, the description of a "small, collaborative product team" suggests it's likely a mid-sized company (e.g., 200-500 employees) that is past the startup phase but still retains agility. This size often means more direct impact and less bureaucracy for individual contributors.

Founded: Netchex was founded in 2004. This provides a history of established operations and market presence, suggesting a stable company with a mature product offering that is now focusing on scaling and innovation.

Team Structure:

• The Product Design team is described as "small" and "collaborative," reporting directly to the Head of Design.

• This Senior Product Designer will be an individual contributor, not a manager, working closely with Product Owners and Engineers.

• The team operates with a "move quickly" mentality, implying an agile development environment.

• Cross-functional collaboration is a key element, with designers partnering closely with Product and Engineering throughout the entire product development lifecycle. Methodology:

• The team emphasizes "design thinking" and "end-to-end design."

• There's a strong focus on "workflow effectiveness" and "intuitiveness" for specific user segments.

• AI tools are integrated into the design process to enhance efficiency and communication.

• Collaboration is structured around agile principles, with active participation in design reviews, implementation discussions, and QA.

Company Website: https://netchex.com/

📝 Enhancement Note: The company's focus on "deskless and hourly workforces" is a significant differentiator and implies a need for designers who can empathize with and design for users who may not have constant access to technology or traditional desktop interfaces. This niche requires a specific understanding of user context and workflow constraints.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Individual Contributor role. It signifies a high level of expertise and autonomy in product design. The role is expected to lead design thinking for core product areas, mentor junior designers implicitly through collaboration, and influence product direction through strategic design contributions. It's a position for someone who can operate independently and drive significant design initiatives.

Reporting Structure: The Senior Product Designer reports directly to the Head of Design. This suggests a clear reporting line and access to design leadership for guidance and strategic alignment. Collaboration will be frequent with Product Owners and Engineers, forming a cross-functional triad for product development.

Operations Impact: While this is a Product Design role, its impact is deeply intertwined with operations. By designing intuitive and efficient workflows for Netchex's clients (who are often businesses managing hourly workforces), this role directly contributes to operational efficiency for those businesses. Improved usability of the HCM platform can lead to reduced errors, faster onboarding, better compliance, and ultimately, cost savings for Netchex's customers. The success of the product directly impacts the operational efficiency and satisfaction of Netchex's client base.

Growth Opportunities:

• Skill Specialization: Deepen expertise in designing for specialized user groups (deskless/hourly) and specific industries (HCM, payroll).

• Design System Leadership: Opportunity to take a leading role in evolving and expanding the product design system.

• Product Strategy Influence: Contribute more significantly to product strategy discussions, leveraging design insights to shape future product roadmaps.

• Mentorship: As a senior member, there's an implicit opportunity to mentor less experienced designers through collaborative work and design reviews.

• Cross-Functional Leadership: Develop stronger partnerships and influence across Product and Engineering leadership, potentially leading design initiatives from concept to launch.

📝 Enhancement Note: The growth opportunities are focused on deepening design expertise within a specific niche and contributing more strategically to product development, rather than traditional management progression, aligning with the "individual contributor" nature of the role.

🌐 Work Environment

Office Type: This is a fully remote position, indicated by "TELECOMMUTE" and "remote_derived: true". This means employees work from their home offices.

Office Location(s): As a fully remote role, there are no specific office locations to report to. Netchex is headquartered in Mandeville, Louisiana, but this role is not tied to that location.

Workspace Context:

• Collaborative Environment: Despite being remote, the team emphasizes a "collaborative" and "fast-moving" environment. This suggests a reliance on digital collaboration tools and proactive communication.

• Operations Tools & Technology: Employees will have access to and be expected to utilize standard digital collaboration suites (e.g., Slack, Zoom, Google Workspace/Microsoft 365) alongside specialized design tools like Figma and AI platforms.

• Team Interaction: Interaction with the design team, Product Owners, and Engineers will primarily occur through virtual meetings, shared design files, and digital communication channels. A structured approach to virtual collaboration is essential.

Work Schedule: The standard working hours are approximately 40 hours per week. While remote, candidates are expected to be available and engaged during core business hours to facilitate effective communication and collaboration with US-based teams. Flexibility may exist, but alignment with team syncs and critical project phases is necessary.

📝 Enhancement Note: The fully remote nature requires a high degree of self-discipline and proactive communication. The emphasis on a "collaborative" environment for a remote team suggests a deliberate effort to foster connection and teamwork through digital means.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, cultural fit, and interest in the role.

• Portfolio Presentation & Design Challenge: This is likely the core of the interview. Candidates will present their portfolio, focusing on specific case studies that demonstrate their problem-solving approach, design thinking, and collaboration skills. A design challenge, either take-home or live, may be administered to assess practical design skills and workflow approach.

• Cross-Functional Interviews: Interviews with Product Owners and Engineers to evaluate collaboration style, communication clarity, and ability to integrate into the existing team structure.

• Hiring Manager/Head of Design Interview: A final discussion to delve deeper into strategic thinking, leadership potential (as a senior IC), and long-term fit within the design team and company.

Portfolio Review Tips:

• Focus on Process: Clearly articulate the "why" behind your design decisions. Detail the problem, your research, the constraints, and the trade-offs you made.

• Showcase Ambiguity Navigation: Select case studies where you faced unclear requirements or complex problems and explain how you brought clarity and structure.

• Highlight Collaboration: Demonstrate how you worked with Product Owners to define problems and with Engineers to ensure successful implementation.

• Integrate AI Discussion: Be prepared to discuss how you used AI tools (like Claude) to enhance your process, efficiency, or communication. Provide specific examples.

• Quantify Impact: Where possible, include metrics or qualitative feedback that demonstrates the success or impact of your designs.

• Tailor to Netchex: Research Netchex's product and target audience (deskless/hourly workforces) and subtly tailor your presentation to show understanding of their challenges.

Challenge Preparation:

• Understand the Context: If a take-home challenge is provided, thoroughly understand the problem statement and the target user.

• Embrace Ambiguity: If the challenge is open-ended, treat it as an opportunity to demonstrate your problem-definition skills.

• Process Over Perfection: Focus on a well-reasoned process and clear communication of your approach, rather than solely on a polished final output.

• Time Management: Be mindful of any time constraints for live challenges.

• AI Integration: Consider how AI tools might assist in your problem-solving or ideation for the challenge, and be ready to discuss it.

📝 Enhancement Note: The emphasis on "design thinking," "problem-solving," and "collaboration" in the interview process, along with the specific portfolio requirements, indicates that Netchex is looking for a strategic and process-oriented designer, not just someone proficient in visual execution. The AI component is a key differentiator that candidates must be prepared to address.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is the core design tool for wireframing, prototyping, and high-fidelity design. Advanced proficiency is expected.

• AI Design Tools (e.g., Claude): These tools are integral to the workflow for accelerating exploration, documentation, communication, and engineering handoff. Candidates must be comfortable integrating these into their daily tasks.

• Prototyping Tools: Likely built into Figma, but could include others for more advanced interaction design.

Analytics & Reporting:

• While not explicitly mentioned as a designer's direct tool, understanding how design impacts user behavior tracked by analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) would be beneficial for demonstrating impact. Designers will likely work with data provided by Product Owners or analysts. CRM & Automation:

• Not directly applicable to the Senior Product Designer's core toolset, but an understanding of how design impacts user journeys within CRM or other business systems might be relevant for context. The primary focus is on the product itself.

📝 Enhancement Note: The explicit mention of Figma and AI tools like Claude highlights the primary technical requirements. The emphasis on AI integration suggests that familiarity with prompt engineering or specific AI design workflows may be advantageous.

👥 Team Culture & Values

Operations Values:

• Efficiency & Effectiveness: A strong emphasis on creating workflows that are not just visually appealing but highly functional and efficient for the end-user, particularly for deskless/hourly workers.

• Clarity & Structure: A commitment to bringing clarity to ambiguous problems and structuring complex experiences into intuitive designs.

• Collaboration & Partnership: Valuing close working relationships with Product and Engineering to ensure shared understanding and successful product delivery.

• User-Centricity: A deep focus on understanding and designing for the specific needs and constraints of the target user base (deskless/hourly workforces).

• Innovation & Adaptability: Openness to adopting new technologies like AI to improve processes and outcomes.

Collaboration Style:

• Agile & Iterative: The team operates in a fast-paced, agile manner, requiring continuous feedback loops and iterative improvements.

• Cross-Functional Synergy: Designers are expected to be active partners with Product Owners and Engineers, contributing strategically throughout the product lifecycle.

• Open Communication: Clear, concise, and regular communication is essential, especially in a remote setting, to ensure alignment and shared understanding.

• Constructive Feedback: Designers should be comfortable giving and receiving constructive feedback during design reviews and implementation discussions.

📝 Enhancement Note: The culture appears to blend the efficiency and user focus often found in operations with the creative and strategic thinking inherent in product design. The integration of AI suggests a forward-thinking and pragmatic approach to problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Niche Users: Adapting design patterns and workflows for deskless, hourly, and high-turnover workforces presents unique challenges compared to traditional B2B SaaS. This requires deep empathy and understanding of their context.

• Navigating Ambiguity: As a core requirement, the role will involve tackling problems that are not well-defined, demanding strong analytical skills and proactive problem-solving.

• Balancing Speed and Craft: In a fast-moving environment, maintaining high design quality while meeting delivery timelines will be an ongoing challenge.

• Remote Collaboration: Fostering strong team cohesion and effective communication within a fully remote setting requires deliberate effort and excellent digital collaboration skills.

• Integrating AI Effectively: Identifying and implementing AI tools in a way that genuinely enhances the design process and delivers tangible benefits, rather than just using them for the sake of it.

Learning & Development Opportunities:

• Deep Domain Expertise: Gain significant experience in the HCM and payroll technology space, understanding critical business operations for diverse industries.

• Advanced Design Systems: Contribute to and potentially lead the evolution of a growing design system, understanding its impact on scalability and consistency.

• AI in Design Mastery: Become highly proficient in leveraging AI tools to optimize design workflows, potentially becoming a go-to expert within the team.

• Strategic Product Influence: Grow from executing design tasks to influencing product strategy and roadmap through impactful design contributions.

• Cross-Functional Leadership: Develop strong leadership skills in influencing product direction and fostering collaboration across departments without formal management authority.

📝 Enhancement Note: The challenges are directly tied to the specific nature of the role and company, offering significant opportunities for specialized skill development and strategic impact.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a user group with significant constraints (e.g., limited access to technology, time pressure, specific physical environments). How did you approach this, and what was the outcome?" (Assesses empathy, user research, and context-specific design.)

• "Walk us through a complex product workflow you designed. What were the biggest challenges, how did you simplify it, and what was your role in collaborating with engineering for implementation?" (Evaluates end-to-end design thinking, problem-solving, and collaboration.)

• "How do you approach a product problem where the requirements are vague or conflicting? What steps do you take to bring clarity and define the solution?" (Tests ability to handle ambiguity and strategic problem definition.)

• "How have you used AI tools in your design process? Provide a specific example of how AI helped you be more efficient, creative, or effective in a project." (Assesses practical application of AI and understanding of its benefits.) Company & Culture Questions:

• "What interests you about Netchex and our focus on deskless/hourly workforces?" (Tests research and genuine interest in the company's mission.)

• "How do you envision contributing to a small, fast-moving, and collaborative product team, especially in a remote setting?" (Assesses cultural fit and understanding of team dynamics.)

• "How do you ensure your designs align with business objectives and contribute to the company's overall success?" (Focuses on business acumen and impact measurement.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly state the problem, your role, the process, the solution, and the impact.

• Emphasize the "Why": For every design decision, explain the reasoning behind it, linking it back to user needs or business goals.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) to illustrate your process and solutions, but ensure they support your spoken narrative.

• Be Ready for Deep Dives: Anticipate questions about specific design choices, trade-offs, and challenges encountered.

• Discuss AI Integration: Be prepared to articulate your experience with AI tools, how you used them, and the benefits they provided in your showcased projects.

📝 Enhancement Note: The interview questions are designed to probe for strategic thinking, problem-solving skills, collaborative ability, and practical experience with modern design tools and methodologies, including AI.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application, including a link to your portfolio, through the provided application portal.

• Portfolio Customization: Ensure your portfolio prominently features case studies that highlight your approach to complex, ambiguous problems and your end-to-end design thinking process. Tailor your presentation to demonstrate how you address the needs of deskless/hourly workforces.

• Resume Optimization: Update your resume to clearly articulate your 7+ years of experience, advanced Figma proficiency, and specific experience with SaaS/B2B products. Quantify achievements and highlight experience with AI tools and cross-functional collaboration.

• Interview Preparation: Practice articulating your design process, decision-making rationale, and collaborative experiences. Be ready to discuss specific examples of how you've used AI tools to enhance your workflow. Prepare to present 1-2 key portfolio case studies in detail.

• Company Research: Thoroughly research Netchex, its mission, target industries, and product offerings. Understand the unique challenges of designing for deskless and hourly workforces and be prepared to discuss how your skills align with Netchex's operational focus.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.