Senior UX Designer (12-Month FTC)

📍 Job Overview

Job Title: Senior UX Designer (12-Month FTC)

Company: Lloyds Banking Group

Location: London, England, United Kingdom

Job Type: Full-time, Temporary

Category: User Experience (UX) Design

Date Posted: September 08, 2026

Experience Level: 5-10 Years

🚀 Role Summary

• This Senior UX Designer role focuses on crafting end-to-end user experiences within a collaborative design team environment.

• The position requires a strong command of interaction design principles, prototyping tools, and the ability to integrate with and contribute to existing design systems.

• A key aspect of this role involves balancing business objectives with deep user understanding, leveraging both qualitative and quantitative research to inform design decisions.

• The role demands a proactive approach to advocating for customer inclusion and accessibility, ensuring designs cater to a diverse user base across various technical abilities and backgrounds.

📝 Enhancement Note: This role is a 12-month Fixed Term Contract (FTC), indicating a project-based need for specialized UX expertise within Lloyds Banking Group. The emphasis on collaboration and ownership suggests a need for an experienced designer who can integrate quickly and contribute independently.

📈 Primary Responsibilities

• Skillfully craft and own the end-to-end user experience, creating cohesive user journeys by effectively utilizing components from a central design system.

• Bring designs to life through high-fidelity prototypes using industry-standard software like Figma, demonstrating user flows and interactions.

• Balance business requirements with user needs by interpreting user research and usability testing findings, and diplomatically advocating for customer-centric solutions.

• Adapt designs to technical constraints of various platforms while providing expert guidance on achieving the best possible end-user experience.

• Champion customer inclusion and accessibility by designing for users of all ages, backgrounds, and technical abilities, ensuring compliance with accessibility standards.

• Present and articulate design decisions clearly and persuasively to collaborators, stakeholders, and development teams, incorporating feedback effectively.

• Proactively recommend improvements and extensions to existing design systems to enhance project outcomes and benefit the broader design community.

• Collaborate closely with dedicated user research teams to translate customer insights and data into actionable design improvements.

• Ensure designs are translated accurately into development specifications, working closely with developers to guarantee successful delivery and implementation.

📝 Enhancement Note: The responsibilities highlight a need for a designer who can not only execute but also influence and improve design processes and systems. The emphasis on "ownership" and "advocating" suggests a senior-level individual contributor role with significant autonomy.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio and proven experience in UX/Interaction Design are paramount. Candidates with degrees in Design, Human-Computer Interaction, Psychology, or related fields may have a foundational advantage.

Experience: A minimum of 5 years of dedicated experience in User Experience (UX) design or Interaction Design is required. This should include demonstrable experience in leading design projects from conception through to delivery.

Required Skills:

• Minimum 5 years of experience in User Experience Design and/or Interaction Design.

• Proven ability to own and manage the complete interaction design project lifecycle.

• Excellent prototyping skills using software such as Figma, with a strong understanding of creating interactive user flows.

• Proficiency in layout design and the ability to articulate these clearly to stakeholders and development teams.

• Experience in interpreting and applying insights from quantitative and qualitative user research.

• Strong understanding and practical application of customer inclusion and accessibility principles in design.

• Ability to effectively communicate design rationale and technical constraints to diverse audiences.

• Experience in collaborating with development teams to ensure design specifications are met during implementation. Preferred Skills:

• Experience working within the financial services industry, understanding its unique regulatory and user landscape.

• Familiarity with working within complex organizational structures and navigating cross-functional dependencies.

• Experience in contributing to, improving, and extending existing design systems.

• Comfort with agile development methodologies and cross-functional team collaboration.

• A background in Visual Design or a strong appreciation for visual aesthetics in UI design.

📝 Enhancement Note: The "5 years minimum" requirement, combined with the "Senior" title, indicates that candidates are expected to possess a solid track record and the ability to work with minimal supervision. The preference for financial services experience suggests that familiarity with regulated environments and complex user journeys is highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX design projects, demonstrating the full design lifecycle from research to delivery.

• Clear articulation of design challenges, user needs, and business objectives for each project presented.

• Demonstration of how user research and usability testing informed design decisions and led to measurable improvements.

• Examples of creating high-fidelity prototypes and interactive user flows, preferably using Figma or similar tools.

• Evidence of working with or contributing to design systems, illustrating an understanding of component-based design and scalability.

• Case studies highlighting experience with inclusive design principles and accessibility considerations. Process Documentation:

• Documentation of how you translate user research and quantitative data into actionable design strategies and user journey maps.

• Examples of workflow design and optimization processes, illustrating how you structured complex user paths.

• Evidence of collaboration with development teams, including documentation of design handoff processes and QA.

• Demonstration of how you have measured the impact of your designs post-launch, including metrics related to user satisfaction, task completion, or business outcomes.

📝 Enhancement Note: For a senior role, the portfolio is critical. It should not just show polished final designs but also the thought process, research, iteration, and problem-solving involved. The emphasis on design systems and accessibility suggests these should be prominent features in any presented work.

💵 Compensation & Benefits

Salary Range: £72,702 - £80,780 per annum.

Benefits:

• A generous pension contribution of up to 15% of salary.

• An annual performance-related bonus, reflecting company and individual achievement.

• Access to share schemes, including free shares, offering long-term financial participation.

• A range of benefits that can be adapted to individual lifestyles, such as discounted shopping and retail offers.

• 30 days of annual holiday, in addition to bank holidays, providing ample time for rest and personal pursuits.

• A variety of wellbeing initiatives designed to support employee health and mental wellness.

• Generous parental leave policies, supporting employees through significant life events.

Working Hours: Full-time, with a standard expectation of 40 hours per week. The working pattern is hybrid, requiring at least two days per week (or 40% of time) in the London office.

📝 Enhancement Note: The salary range provided is competitive for a Senior UX Designer role in London, particularly within a large financial institution. The extensive benefits package, including share schemes and generous holiday, points to a commitment to employee well-being and long-term engagement. The hybrid model with a specific office attendance requirement is a key aspect of the work arrangement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. Lloyds Banking Group is a leading financial institution in the UK, offering a wide range of banking and financial services. This industry context implies a need for robust, secure, and compliant design solutions, with a strong focus on customer trust and data privacy.

Company Size: Large enterprise. As a major banking group, Lloyds Banking Group operates with a significant number of employees, offering a vast ecosystem of internal processes, diverse teams, and extensive career opportunities. This scale means operations are often complex, with established procedures and a focus on stability and security.

Founded: Lloyds Banking Group has a long and complex history, with its origins tracing back to the 17th century. This heritage suggests a company that values tradition and stability, while also undergoing significant transformation in its digital offerings and operational efficiency.

Team Structure:

• The UX design team is likely part of a larger Digital or Product Development function, comprising various specializations such as UX Researchers, UI Designers, Content Designers, and potentially UX writers.

• This Senior UX Designer will likely report into a Head of UX, Lead UX Designer, or Design Manager, and will collaborate closely with Product Managers, Business Analysts, Developers, and other cross-functional teams.

• Collaboration is expected to be a core element, with designers working closely with user researchers to gather insights and with developers to ensure seamless implementation of designs, all within an agile framework. Methodology:

• The company emphasizes a data-driven approach, utilizing quantitative and qualitative research to inform design decisions.

• Agile methodologies are likely employed for product development, requiring designers to be adaptable and iterative in their approach.

• A strong focus on customer inclusion and accessibility is a stated methodology, meaning designs must adhere to high standards of usability for all users.

• Leveraging and contributing to a central design system is a key operational methodology to ensure consistency and efficiency across digital products.

Company Website: https://www.lloydsbankinggroup.com/

📝 Enhancement Note: The company's focus on "helping Britain prosper" and its transformation initiatives suggest an environment that values both tradition and innovation. For a UX designer, this means navigating established processes while contributing to modern digital experiences, with a strong emphasis on customer impact and regulatory compliance.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor. This role is positioned as a Senior UX Designer, indicating a high level of expertise and autonomy. The focus is on leading design initiatives, mentoring junior designers (potentially), and owning significant aspects of the user experience. It's a role where deep craft expertise is valued, with opportunities to influence product direction and design strategy.

Reporting Structure: The Senior UX Designer will report to a Design Lead or Manager within the broader Digital or Product organization. They will work collaboratively with Product Managers, Developers, and User Researchers, forming cross-functional agile teams. This structure allows for direct contribution to product development while receiving guidance from senior design leadership.

Operations Impact: The role has a direct impact on the usability, accessibility, and overall customer experience of Lloyds Banking Group's digital products. By crafting intuitive and effective user journeys, the Senior UX Designer contributes to customer satisfaction, engagement, and loyalty. This, in turn, supports business objectives such as increased customer acquisition, retention, and operational efficiency through self-service.

Growth Opportunities:

• Specialization: Potential to deepen expertise in specific areas of UX, such as complex user journey mapping, accessibility audits, or advanced prototyping techniques.

• Leadership: Opportunity to mentor junior designers, lead design initiatives within specific product areas, or contribute to the evolution of the design system.

• Cross-Functional Exposure: Gaining deeper understanding of financial services products, business strategy, and technology development through close collaboration with other departments.

• Career Progression: Potential to move into Lead UX Designer roles, UX Manager positions, or even explore related fields like Product Management or Design Strategy within the Group, depending on performance and interest.

📝 Enhancement Note: While this is a fixed-term contract, a strong performance could lead to future opportunities within Lloyds Banking Group, either in similar contract roles or permanent positions. The senior nature of the role provides a platform to demonstrate leadership potential and strategic thinking in UX design.

🌐 Work Environment

Office Type: Hybrid working model. The role is based in London, with a requirement to spend at least two days per week (40% of time) in one of the company's office sites. This suggests a blend of in-office collaboration and remote work flexibility.

Office Location(s): The primary office location mentioned is London, specifically at 25 Gresham Street. This central London location offers excellent transport links and access to amenities.

Workspace Context:

• The workspace is designed to foster collaboration, with opportunities for in-person interaction with design teams, product managers, and developers.

• Access to necessary tools and technology for UX design, including software like Figma, is expected. The company likely provides a standard IT setup for employees working in the office and remotely.

• Opportunities for team interaction will be present during office days, facilitating brainstorming sessions, design critiques, and knowledge sharing. The hybrid model aims to balance focused individual work with collaborative team activities.

Work Schedule: The role is full-time, with an expected working pattern of approximately 40 hours per week. While there's a hybrid requirement, the "Flexibility Works" policy suggests potential for some flexibility in daily hours, as long as core responsibilities and office attendance requirements are met.

📝 Enhancement Note: The hybrid working model is a key aspect of this role, requiring candidates to be comfortable with a structured blend of office-based collaboration and remote work. The emphasis on "Flexibility Works" policy suggests a supportive environment for work-life balance, within the defined hybrid structure.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess experience, skills, and suitability for the Senior UX Designer role and the 12-month FTC.

• First Interview: Likely a discussion with a hiring manager or lead designer, focusing on your experience, design philosophy, and how you approach user-centered design challenges. Expect questions about your portfolio projects.

• Design Exercise/Challenge: A practical task designed to assess your UX design skills, problem-solving abilities, and approach to a specific design problem. This might involve creating a prototype, wireframes, or a presentation based on a given brief.

• Stakeholder Interview: Potentially an interview with cross-functional team members (e.g., Product Manager, Developer) to assess collaboration style and ability to work within a team.

• Final Interview: May involve a presentation of your design challenge solution, a deeper dive into your portfolio, and a discussion about your cultural fit within Lloyds Banking Group.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest projects that best demonstrate your end-to-end UX design capabilities, particularly those relevant to complex user journeys or financial services if possible.

• Tell a Story: For each project, clearly outline the problem, your role, the process you followed (research, ideation, prototyping, testing), the key decisions you made, and the impact/outcome. Use visuals effectively.

• Highlight Ownership: Emphasize your individual contributions and the ownership you took for specific design outcomes.

• Showcase Process: Demonstrate your understanding of user research, usability testing, and how you iterate based on feedback.

• Demonstrate System Thinking: If applicable, showcase your experience with design systems, component libraries, and how you ensure consistency.

• Address Accessibility: Explicitly mention and show how you incorporated accessibility and inclusive design principles.

• Prepare for Questions: Be ready to discuss your design choices, defend your decisions, and elaborate on any aspect of your portfolio.

Challenge Preparation:

• Understand the Brief: Carefully read and understand the requirements of any design challenge. Ask clarifying questions if needed.

• Time Management: Allocate your time wisely across research (if applicable), ideation, design, and preparation for presentation.

• Focus on Process: Even if you can't complete a full prototype, demonstrate your thought process, user-centric approach, and design rationale.

• Practice Presentation: Rehearse your presentation to ensure clarity, conciseness, and confidence. Be prepared to explain your design choices and trade-offs.

📝 Enhancement Note: The interview process will heavily weigh your portfolio and practical design skills. Be prepared to articulate your design thinking and demonstrate how you solve problems in a user-centered, business-aware, and technically feasible manner, especially within a regulated environment.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma (explicitly mentioned), Sketch, Adobe XD. Proficiency in at least one is essential, with Figma being highly preferred.

• Design Systems: Experience working with and contributing to established design systems is crucial. Understanding component libraries, style guides, and atomic design principles is key.

• Collaboration Tools: Microsoft Teams, Slack, Jira, Confluence for team communication, project management, and documentation.

Analytics & Reporting:

• Familiarity with web analytics tools (e.g., Google Analytics, Adobe Analytics) to interpret user behavior data.

• Understanding of A/B testing principles and how to use results to inform design iterations.

• Experience with data visualization tools or dashboards to present research findings and design impact. CRM & Automation:

• While not a direct CRM role, understanding how UX designs integrate with customer-facing platforms and potentially CRM systems (like Salesforce, though not specified) is beneficial for context.

• Awareness of how automated processes within digital platforms impact user journeys.

📝 Enhancement Note: Figma is a key tool mentioned, so strong proficiency here is non-negotiable. The emphasis on design systems signifies that understanding how to work within and contribute to a structured design framework is a core requirement for this role.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving the needs of Lloyds Banking Group's 28 million customers, ensuring designs are user-centric and beneficial.

• Integrity & Trust: Upholding the highest standards of ethical conduct, data security, and transparency, especially critical in the financial services sector.

• Collaboration: Working effectively in cross-functional teams, sharing knowledge, and building strong working relationships to achieve common goals.

• Innovation & Transformation: Embracing change and contributing to the ongoing digital transformation of the bank, seeking new and better ways to serve customers.

• Inclusion & Diversity: Actively promoting an inclusive environment where diverse perspectives are valued, and designs are accessible to everyone.

Collaboration Style:

• Cross-functional Integration: Designers are expected to be integrated members of agile teams, working closely with Product Managers, Developers, and Researchers on a daily basis.

• Open Feedback Culture: A willingness to both give and receive constructive feedback on designs and processes is essential for continuous improvement.

• Knowledge Sharing: Encouraging the sharing of best practices, insights, and learnings across the design community within the organization.

• Iterative Design: Embracing an iterative approach where designs are continuously refined based on feedback, data, and evolving requirements.

📝 Enhancement Note: The company's stated values, particularly around customer focus, integrity, and inclusion, are critical for understanding the cultural expectations. A Senior UX Designer is expected to embody these values in their work and interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating potentially conflicting requirements from various business units and ensuring user needs remain paramount.

• Technical Constraints: Working within the established technical architecture and limitations of a large, legacy-rich organization while striving for optimal user experience.

• Design System Evolution: Contributing to and adapting to an evolving design system that must serve a broad range of products and user needs.

• Pace of Transformation: Keeping up with the rapid pace of digital transformation within the banking sector and within Lloyds Banking Group itself.

• Fixed-Term Contract Transition: For the candidate, the challenge will be to quickly integrate, deliver high impact, and potentially navigate the transition at the end of the contract.

Learning & Development Opportunities:

• Industry Expertise: Deepening knowledge of the financial services industry, its regulations, and specific customer needs.

• Design System Mastery: Becoming an expert in the group's comprehensive design system and contributing to its strategic development.

• Cross-Functional Skill Development: Gaining insights into product management, agile development, and business strategy within a large enterprise.

• Mentorship: Opportunities to learn from and potentially mentor other designers, contributing to the growth of the UX practice within the organization.

• Exposure to Scale: Working on products that serve millions of users provides unique challenges and learning opportunities related to scalability and performance.

📝 Enhancement Note: The fixed-term nature of the contract presents both a challenge and an opportunity. Candidates need to deliver significant value quickly, while also leveraging the role to expand their skills and network within a major financial institution.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex user journey you designed. What were the key challenges, your approach, and the outcome?" (Focus on process, problem-solving, and impact).

• "How do you balance business requirements with user needs when faced with conflicting priorities?" (Demonstrate diplomacy, user advocacy, and data-driven decision-making).

• "Walk us through your process for incorporating user research and usability testing feedback into your designs." (Highlight iterative design, research interpretation, and adaptation).

• "How do you ensure your designs are inclusive and accessible for a wide range of users?" (Showcase knowledge of accessibility standards and practical application).

• "Describe your experience working with design systems. How have you contributed to or improved them?" (Emphasize system thinking, component usage, and scalability). Company & Culture Questions:

• "What interests you about working for Lloyds Banking Group, particularly in the financial services sector?" (Research the company's purpose, recent initiatives, and values).

• "How do you approach collaboration with developers and product managers in an agile environment?" (Discuss communication strategies, handoff processes, and team integration).

• "How do you stay updated with the latest trends in UX design and accessibility?" (Show passion for continuous learning).

• "Given our hybrid working model, how do you ensure effective collaboration and productivity?" (Demonstrate adaptability and communication skills). Portfolio Presentation Strategy:

• Structure is Key: For each project, clearly define the problem, your role, the process, your solutions, and the results. Use a consistent structure.

• Visual Storytelling: Use high-quality visuals, mockups, and prototypes to illustrate your design solutions. Avoid walls of text.

• Focus on Impact: Quantify results where possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction). If metrics are unavailable, articulate the anticipated business value.

• Be Prepared to Defend: Be ready to explain the rationale behind your design decisions and how you addressed challenges or constraints.

• Show Your Process: Don't just show final screens; illustrate your journey, including sketches, wireframes, user flows, and iterations based on feedback.

📝 Enhancement Note: Be prepared to demonstrate not only your design skills but also your ability to communicate complex ideas clearly, your understanding of user-centered principles, and your fit within a large, collaborative, and digitally transforming organization like Lloyds Banking Group.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided Workday careers portal link.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate end-to-end UX design ownership, experience with design systems, and a strong understanding of user research and accessibility. Prioritize quality over quantity, selecting 3-4 impactful case studies.

• Resume Optimization: Ensure your resume clearly articulates your 5+ years of relevant UX/Interaction Design experience, highlighting achievements and responsibilities that align with the job description, especially any financial services or complex platform experience.

• Interview Preparation: Practice articulating your design process, rationale, and project outcomes. Prepare specific examples for common UX interview questions and be ready to present your portfolio confidently.

• Company Research: Familiarize yourself with Lloyds Banking Group's mission, values, recent digital initiatives, and their commitment to customer inclusion. Understand their hybrid working model and how you would thrive in it.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.