Senior UX Analyst

📍 Job Overview

Job Title: Senior UX Analyst

Company: ARAG North America

Location: Des Moines, Iowa, United States

Job Type: Full-time

Category: User Experience (UX) / Product Design Operations

Date Posted: June 05, 2026

Experience Level: 7+ Years

Remote Status: On-site

🚀 Role Summary

• Lead the discovery, vision, and strategic execution of user experience (UX) across ARAG's product portfolio, driving impactful change through data-informed insights and user-centered design principles.

• Conduct comprehensive user experience research, including stakeholder interviews, surveys, workflow analysis, competitive analysis, and usability testing, to identify key pain points and opportunities for improvement.

• Act as a thought leader and change agent, fostering innovation and driving organizational transformation by staying ahead of digital trends and proactively recommending new technologies and methodologies.

• Collaborate closely with Product Owners, Scrum Teams, business stakeholders, marketing, and legal to translate high-level business requirements into detailed functional and technical specifications, ensuring seamless product development and delivery.

• Mentor and guide UX team members, promoting best practices in user experience research and design, while fostering a culture of continuous improvement and data-driven decision-making.

📝 Enhancement Note: This role is positioned as a Senior UX Analyst, implying a significant level of autonomy, strategic influence, and the responsibility for guiding and mentoring junior team members. The emphasis on "thought-leadership," "change agent," and "cultural steward" suggests a role that goes beyond typical analyst duties, requiring proactive initiative and a deep understanding of business objectives to drive UX strategy. The mention of "Scrum team" and "Product Owner" indicates an Agile development environment where collaboration and iterative development are key.

📈 Primary Responsibilities

• Provide strategic thought-leadership for the vision, strategy, and execution of ARAG's user experience across a diverse range of products and platforms.

• Develop a deep understanding of ARAG's business functions, target audiences, internal processes, systems, and tools to inform and recommend relevant internal and external user experience enhancements.

• Proactively identify user experience pain points and opportunities through a variety of research methodologies including, but not limited to, stakeholder interviews, surveys, workflow/process analysis, competitive analysis, internal analytics, and usability testing.

• Create comprehensive documentation such as information architecture diagrams, user task flows, and technical dependency maps to clearly communicate UX requirements and insights.

• Synthesize findings from user experience research and deliver actionable recommendations to Product Owners, key stakeholders, and Scrum Teams to influence product roadmaps and design decisions.

• Utilize the established design system to create consistent and effective user experience mockups and prototypes that align with ARAG's brand and usability standards.

• Serve as a key liaison between business stakeholders and the development team, ensuring that high-level business and user requirements are accurately translated into detailed functional technical requirements and well-defined user stories.

• Coordinate with business, marketing, and legal departments to define and gather content requirements, ensuring all product messaging and information is accurate, compliant, and user-centric.

• Partner with the Product Owner and business units to define and establish key UX success metrics, enabling the measurement of impact and continuous improvement of user experiences.

• Offer guidance and mentorship to junior UX team members on user experience research and design best practices, ensuring all efforts align with company objectives, stakeholder priorities, and end-user needs.

• Coach UX team members in the creation of innovative and impactful user experience solutions, with a keen focus on dependencies, integrations, scope, and value-based prioritization.

• Assist in the development and management of team objectives, strategic plans, project priorities, and budget allocation to ensure efficient and effective UX operations.

• Stay informed about emerging digital trends and technologies, proactively identifying and presenting opportunities for organizational consideration and adoption.

• Act as a significant change agent to drive organizational transformation and foster a culture of innovation within the UX domain and beyond.

• Embody and promote ARAG's cultural values, serving as a positive role model by representing "ARAG at Its Best" in all professional interactions.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic leadership, hands-on analysis, and team enablement. The role requires not only identifying issues but also actively driving solutions, mentoring others, and contributing to the operational aspects of the UX team (objectives, budget). The "change agent" and "cultural steward" aspects highlight the expected influence and leadership beyond direct project work.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Graphic Design, Marketing, Business, Computer Science, Human Computer Interaction (HCI), Psychology, or a closely related field from an accredited institution, or equivalent practical experience.

• Professional certifications in UX, such as Certified Usability Analyst (CUA), are highly preferred and demonstrate specialized expertise. Experience:

• A minimum of 7 years of progressive experience in user experience (UX) analysis, design, or strategy.

• Proven experience in business analysis, consumer research, marketing, or a related field that informs a deep understanding of user behavior and market dynamics.

• Demonstrated experience in mentoring and developing other team members, fostering their professional growth and enhancing team capabilities.

• Substantial experience working within Agile development methodologies (e.g., Scrum) and proficiency with common project management tools.

• Experience in vendor management and contract negotiations, indicating an ability to manage external relationships and resources effectively. Required Skills:

• User-Centered Design: Deep understanding and practical application of user-centered design principles to create intuitive and effective user experiences.

• UX Research Methodologies: Proficiency in a wide range of qualitative and quantitative user experience research methods, including stakeholder interviews, surveys, workflow analysis, competitive analysis, and usability testing.

• Information Architecture (IA): Ability to structure and organize information logically and effectively to enhance navigability and user comprehension.

• UX Design Tools: Hands-on experience with industry-standard UX design and collaboration tools such as Figma for prototyping and Miro for whiteboarding and ideation.

• Agile & Scrum Proficiency: Strong knowledge of Agile development methodologies and experience collaborating within Scrum teams, including translating business needs into user stories.

• Data Analysis & Interpretation: Excellent analytical skills to gather, analyze, and interpret data from various sources, driving data-driven decisions and identifying actionable insights.

• Communication & Presentation: Exceptional written and verbal communication skills, with the ability to articulate complex concepts clearly and persuasively to diverse audiences, including executives and technical teams.

• Stakeholder Management: Proven ability to effectively collaborate with, educate, and gain buy-in from stakeholders across multiple functions and organizational levels.

Preferred Skills:

• Certified Usability Analyst (CUA): Possession of a CUA certification or equivalent demonstrates advanced expertise in usability principles and practices.

• MVP Development: Experience in defining and delivering Minimum Viable Products (MVPs), embracing iterative development and a "fail fast, move forward" mindset.

• Digital Trends & Technology: Awareness of current and emerging digital trends and technologies, with the ability to proactively identify opportunities for innovation.

• Accessibility Standards: Familiarity with digital accessibility standards and best practices to ensure inclusive design.

• Performance Guidelines: Understanding of digital design and performance guidelines to optimize user experience and system efficiency.

📝 Enhancement Note: The qualifications emphasize both foundational UX expertise and leadership capabilities. The requirement for 7+ years of experience, combined with mentoring responsibilities, positions this as a senior individual contributor role with significant influence. The explicit mention of Figma and Miro highlights essential tools for modern UX workflows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• UX Research Case Studies: Showcase detailed examples of UX research projects, clearly outlining the problem statement, methodologies employed (e.g., interviews, usability tests, surveys), key findings, and the resulting design recommendations or product improvements.

• Process Optimization Examples: Present instances where your analysis of workflows or user processes led to tangible improvements in efficiency, user satisfaction, or business outcomes. Quantify impact where possible.

• System Interaction Design: Include examples demonstrating your ability to design user interfaces and interactions for complex systems, highlighting how you considered technical dependencies and integrated user needs with system capabilities.

• ROI Demonstration: Where applicable, demonstrate how your UX contributions have led to measurable business value, such as increased conversion rates, reduced support costs, or improved user adoption.

Process Documentation:

• Workflow Design & Optimization: Provide examples of creating clear and concise workflow diagrams, user task flows, or information architecture maps that effectively communicate complex processes and guide design decisions.

• User Story Creation: Illustrate your ability to translate high-level business and user requirements into detailed, actionable user stories suitable for Agile development teams, including acceptance criteria.

• Metrics Definition & Analysis: Showcase experience in defining UX success metrics and analyzing data to report on performance, identify trends, and inform future iterations.

📝 Enhancement Note: For a Senior UX Analyst role, a portfolio is crucial to demonstrate practical application of skills. The focus should be on showcasing the process of discovery and analysis, not just the final designs. Highlighting the ability to translate complex business needs into actionable UX requirements and to measure the impact of UX initiatives will be key.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Senior UX Analysts in Des Moines, Iowa, with 7+ years of experience, a competitive salary range is estimated to be between $95,000 and $130,000 annually. This estimate considers the cost of living in the Des Moines area, the required experience level, and the strategic nature of the role. Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision insurance plans to support employee well-being.

• Retirement Savings Plan: 401(k) plan with potential company match, aiding in long-term financial security.

• Paid Time Off (PTO): Generous vacation, sick leave, and holiday time to ensure work-life balance.

• Professional Development: Opportunities for training, conferences, and certifications to support continuous learning and career growth in UX.

• Employee Assistance Program (EAP): Confidential support services for personal and professional challenges.

• Potential for Bonuses: Performance-based bonuses may be offered, recognizing contributions to company success.

• Life and Disability Insurance: Coverage to provide financial security for employees and their families.

Working Hours:

• Standard full-time hours are typically 40 hours per week, with flexibility often available depending on project needs and team collaboration schedules. The role is on-site, requiring consistent presence in the Des Moines office.

📝 Enhancement Note: Salary estimation is based on data from reputable compensation resources for similar roles in the specified geographic location and experience level. Benefits are typical for a full-time role at a company of ARAG's size and industry, focusing on aspects relevant to employee well-being, financial security, and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Legal Services / Insurance Technology. ARAG North America operates within the legal services sector, providing legal insurance and related products. This industry often requires a strong emphasis on trust, reliability, compliance, and clear communication, which can influence UX design and strategy towards user confidence and ease of understanding complex information.

Company Size: ARAG North America is part of a global group, suggesting a stable, established organization with resources, but potentially with a mid-to-large size operation in North America that balances corporate structure with a degree of agility. This size can mean opportunities for broad impact and cross-functional collaboration, but also requires navigating established processes.

Founded: ARAG was founded in 1935 (globally), indicating a long history and deep expertise in its field. This longevity suggests a company culture that values stability, long-term relationships, and a commitment to its mission. For UX, this means understanding and potentially evolving established user behaviors and expectations.

Team Structure:

• The Senior UX Analyst will be part of a Scrum team, indicating a collaborative, cross-functional environment that includes Product Owners, developers, QA, and other specialists.

• This role likely has a direct reporting line within a UX, Product, or Digital Transformation department, with potential dotted-line relationships to Product Owners for specific projects.

• Cross-functional collaboration is a core expectation, involving regular interaction with business units, marketing, legal, and IT to gather requirements and ensure alignment. Methodology:

• Data-Driven Insights: The role emphasizes identifying opportunities through data analysis, competitive analysis, and user research, driving decisions based on evidence rather than assumptions.

• Agile & Iterative Development: Working within a Scrum team means embracing Agile principles, including iterative design, regular feedback loops, and adaptive planning.

• User-Centricity: A core tenet is understanding and advocating for the user, ensuring that product development is guided by user needs and behaviors.

Company Website: https://www.araglegal.com/

📝 Enhancement Note: The company's industry (legal services) is critical. UX in this domain often involves making complex information accessible and building user trust. The company's long history suggests a stable environment, but also potentially a need for modernizing user experiences. The "Scrum team" context points to a dynamic, collaborative, and iterative work environment.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as Senior within the UX Analyst function. This implies a level of expertise and experience that allows the individual to operate with significant autonomy, lead projects, mentor junior colleagues, and contribute to strategic UX direction. It's a role beyond execution, involving thought-leadership and process improvement.

Reporting Structure: The Senior UX Analyst will likely report to a UX Manager, Director of Product Design, or Head of Digital Experience. They will work closely with Product Owners within the Agile Scrum team structure, acting as a key partner in defining product requirements and user stories.

Operations Impact: The Senior UX Analyst's work directly influences product usability, customer satisfaction, and ultimately, the adoption and success of ARAG's digital offerings. By identifying and addressing user pain points, optimizing workflows, and ensuring intuitive design, they contribute significantly to customer retention, operational efficiency, and the company's competitive edge in the legal services market. Their insights can shape product roadmaps and strategic business decisions related to digital transformation.

Growth Opportunities:

• Leadership Development: Opportunities to take on more significant strategic initiatives, lead larger projects, or even transition into management roles within the UX or Product teams.

• Specialization: Deepen expertise in specific areas of UX, such as advanced research methodologies, accessibility, or UX strategy for complex enterprise systems.

• Cross-Functional Mobility: Potential to move into related roles such as Product Management, Business Analysis, or Digital Strategy, leveraging their deep understanding of user needs and business processes.

• Industry Influence: Contribute to ARAG's reputation as a user-centric organization, potentially through internal evangelism, presentations, or even external speaking engagements.

📝 Enhancement Note: The "Senior" title is key, indicating a leadership component not just in strategy but also in mentoring. The growth opportunities should reflect progression within UX, adjacent fields, and potential leadership tracks, leveraging the company's established structure and industry focus.

🌐 Work Environment

Office Type: The role is designated as "On-site," meaning the employee is expected to work from ARAG North America's office in Des Moines, Iowa. This environment typically fosters strong team cohesion, spontaneous collaboration, and direct mentorship opportunities.

Office Location(s): The primary office location is 500 Grand Avenue, Des Moines, Iowa, 50309. This central location in Des Moines likely offers accessibility and integration within the local business community.

Workspace Context:

• Collaborative Spaces: The office environment likely includes meeting rooms, common areas, and potentially open-plan workspaces designed to encourage interaction and knowledge sharing among team members, including the Scrum team and cross-functional partners.

• Technology & Tools: Employees will have access to ARAG's standard IT infrastructure, including necessary hardware, software licenses (e.g., Figma, Miro, project management tools), and network resources to perform their duties effectively.

• Team Interaction: Being on-site facilitates direct, in-person collaboration with colleagues, enabling quicker problem-solving, more dynamic brainstorming sessions, and stronger team building compared to remote settings. This is particularly beneficial for a role that involves extensive stakeholder interviews and cross-functional alignment.

Work Schedule:

• The standard work schedule is full-time, approximately 40 hours per week. While on-site, there may be some flexibility in daily start and end times, subject to team and project requirements. The emphasis is on delivering results and collaborating effectively within business hours.

📝 Enhancement Note: The "On-site" nature of the role is a significant factor. The description should highlight the benefits of this environment for collaboration and team dynamics, which are crucial for a UX role deeply integrated into Agile teams and stakeholder management.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, understand career goals, and provide an overview of the role and company.

• Hiring Manager Interview: A more in-depth discussion with the hiring manager (e.g., UX Manager, Director) focusing on experience, leadership style, approach to UX strategy, and cultural fit.

• Team/Peer Interviews: Sessions with members of the Scrum team, Product Owners, and potentially other UX professionals. These interviews will likely assess collaboration skills, ability to translate requirements, and understanding of Agile methodologies.

• Portfolio Review & Presentation: A dedicated session where candidates present their portfolio, showcasing specific case studies that demonstrate their UX analysis, research, and strategic thinking capabilities. This is a critical stage to evaluate practical skills and impact.

• Final Interview/Executive Interview: Potentially a final conversation with a senior leader to discuss broader strategic alignment and organizational impact.

Portfolio Review Tips:

• Curate for Impact: Select 3-4 strong case studies that best represent your ability to lead discovery, conduct thorough analysis, and drive meaningful UX improvements. Prioritize projects with clear business objectives and measurable outcomes.

• Structure Your Narrative: For each case study, clearly articulate: the problem/opportunity, your role and responsibilities, the methodologies used, key insights derived, the solutions developed, and the impact/results achieved. Use visuals effectively but ensure the story of your process and impact is paramount.

• Highlight Process & Analysis: Emphasize your analytical process, how you uncovered insights, and how you translated those insights into actionable recommendations. Showcase your ability to conduct workflow analysis and identify pain points.

• Demonstrate Strategic Thinking: Show how your UX recommendations align with broader business goals and how you influenced decision-making. Articulate your thought process behind strategic UX choices.

• Prepare for Q&A: Be ready to discuss your decisions, challenges encountered, alternative approaches considered, and how you would handle similar situations in the future within ARAG's context.

Challenge Preparation:

• Scenario-Based Questions: Be prepared for questions that present hypothetical UX challenges or scenarios related to product development, stakeholder conflicts, or research hurdles. Demonstrate your problem-solving approach.

• Process Deep Dive: Expect questions about your specific experience with UX research methodologies, Agile processes, and using tools like Figma and Miro.

• Mentorship & Leadership: Given the senior nature of the role, be ready to discuss your experience mentoring junior team members and how you foster a collaborative and high-performing team environment.

📝 Enhancement Note: The interview process for a Senior UX Analyst will heavily emphasize the portfolio and the ability to articulate a strategic, data-driven approach to UX. Candidates should be prepared to demonstrate their analytical rigor, problem-solving skills, and leadership potential within an Agile framework.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for creating high-fidelity mockups, interactive prototypes, design system components, and collaborating on visual designs. Proficiency is expected for wireframing, prototyping, and detailed UI design.

• Miro: Crucial for collaborative ideation, user journey mapping, workflow visualization, brainstorming sessions, and synthesizing research findings in a visual and interactive format.

• Usability Testing Platforms: Experience with tools like UserTesting.com, Lookback, or similar platforms for conducting remote or moderated usability studies to gather qualitative feedback.

• Survey Tools: Familiarity with platforms like SurveyMonkey, Google Forms, or Qualtrics for designing and distributing user surveys to gather quantitative and qualitative data.

Analytics & Reporting:

• Web Analytics Tools: Proficiency with tools such as Google Analytics, Adobe Analytics, or similar platforms to track user behavior, analyze website performance, and identify trends.

• Business Intelligence (BI) Tools: Experience with BI platforms like Tableau, Power BI, or Looker for creating dashboards, analyzing complex datasets, and reporting on UX metrics to stakeholders.

• Internal Analytics: Ability to work with internal data sources and potentially use SQL or other query languages to extract and analyze user data.

CRM & Automation:

• CRM Systems (e.g., Salesforce): While not a primary UX tool, understanding CRM data and how users interact with customer-facing systems can provide valuable context for UX analysis.

• Project Management Software (e.g., Jira, Asana): Essential for managing user stories, tracking project progress within Agile sprints, and collaborating with development teams.

• Collaboration Suites (e.g., Microsoft Teams, Slack): For daily communication, team coordination, and sharing information within the organization.

📝 Enhancement Note: The explicit mention of Figma and Miro in the job description's "Qualifications" section makes them primary tools. Proficiency in analytics and project management tools is also critical for an analyst role within an Agile team.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value where understanding and advocating for the user's needs, goals, and pain points is paramount in all decision-making and design processes.

• Data-Driven Decision Making: An emphasis on using research, analytics, and measurable outcomes to inform strategies, validate hypotheses, and demonstrate the impact of UX initiatives.

• Collaboration & Transparency: A commitment to working closely with cross-functional teams (Product, Development, Marketing, Legal), sharing insights openly, and fostering a transparent feedback loop.

• Innovation & Continuous Improvement: A proactive mindset that encourages exploring new ideas, embracing emerging technologies, and consistently seeking ways to enhance processes, tools, and user experiences.

• Accountability & Ownership: Taking responsibility for the success of UX initiatives, from discovery through implementation and iteration, and demonstrating leadership even without direct management authority.

Collaboration Style:

• Cross-Functional Integration: Actively partners with Product Owners, developers, and business stakeholders to ensure UX strategy is aligned with business objectives and technical feasibility.

• Iterative Feedback Loops: Regularly seeks and provides constructive feedback during design reviews, sprint reviews, and throughout the development lifecycle to refine solutions.

• Knowledge Sharing: Proactively shares research findings, best practices, and insights with team members and the broader organization to elevate collective understanding and capabilities.

• Process Optimization Focus: Fosters a culture of efficient workflows and clear documentation, constantly looking for ways to streamline processes for better team output and product quality.

📝 Enhancement Note: The company's stated values and the role's responsibilities suggest a culture that prizes analytical rigor, user advocacy, and collaborative problem-solving within a structured yet adaptable environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Navigating the complexities of translating user desires into feasible solutions within ARAG's specific business objectives, technical limitations, and regulatory requirements.

• Driving Organizational Transformation: Acting as a change agent to foster a deeper, more pervasive user-centric mindset across departments that may have traditionally focused on different priorities.

• Influencing Without Direct Authority: Effectively leading UX vision and strategy, mentoring team members, and driving change initiatives when direct managerial oversight is not in place for all interactions.

• Integrating New Technologies: Proactively identifying and championing the adoption of new digital trends and technologies, requiring strong justification and change management efforts.

Learning & Development Opportunities:

• Advanced UX Research Techniques: Opportunities to deepen expertise in specialized research methods, user segmentation, and advanced qualitative/quantitative analysis.

• Strategic UX Leadership: Developing skills in higher-level UX strategy, product visioning, and contributing to long-term digital roadmaps.

• Mentorship and Coaching: Honing leadership and coaching abilities through guiding junior UX professionals and fostering team growth.

• Industry Conferences & Certifications: Potential for attending relevant UX and digital transformation conferences or pursuing advanced certifications to stay current with industry best practices.

📝 Enhancement Note: The challenges highlight areas where a senior professional can demonstrate strategic thinking and problem-solving skills. The growth opportunities should align with career progression within UX and leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led UX discovery for a complex product. What was your process, what key insights did you uncover, and how did those insights shape the product strategy?" (Focus on methodology, insight generation, and strategic impact.)

• "How do you balance user needs with business requirements and technical constraints? Provide an example of a trade-off you had to make and how you navigated it." (Assess critical thinking, negotiation, and pragmatic problem-solving.)

• "How would you approach defining UX success metrics for a new feature or product at ARAG? What data would you track and why?" (Evaluate analytical thinking and understanding of ROI for UX.) Company & Culture Questions:

• "What are your thoughts on ARAG's current digital presence or user experience, based on your research? What opportunities do you see?" (Demonstrate proactive research and strategic vision relevant to ARAG.)

• "How do you foster a user-centric culture within a team or organization, especially one with a long history?" (Assess your ability to influence and drive change.)

• "Describe your experience mentoring junior UX analysts or designers. What is your approach to coaching and development?" (Evaluate leadership and team-building capabilities.) Portfolio Presentation Strategy:

• Tell a Story: For each case study, guide the interviewer through your process, emphasizing the "why" behind your decisions and the impact of your work. Connect your UX solutions directly to business or user outcomes.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your initiatives. If exact numbers are unavailable, articulate the expected impact or qualitative improvements clearly.

• Showcase Analysis Skills: Highlight your ability to identify pain points through research and analysis. Explain how you synthesized complex information into actionable insights.

• Tailor to ARAG: Briefly explain how your experience and approach align with ARAG's industry, mission, and potential challenges. Show that you've done your homework.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, analytical rigor, collaborative skills, and a proven ability to drive UX impact within an organizational context.

📌 Application Steps

To apply for this Senior UX Analyst position:

• Submit your application through the provided link on the ARAG careers portal.

• Tailor Your Resume: Highlight experience directly relevant to UX analysis, user research methodologies, Agile environments, and tools like Figma and Miro. Quantify achievements with metrics where possible.

• Prepare Your Portfolio: Select 3-4 impactful case studies that showcase your process from discovery and analysis to solution and impact. Ensure clear documentation of your role, methodologies, insights, and outcomes.

• Research ARAG: Understand ARAG's mission, services, and target audience. Consider their current digital offerings and identify potential areas for UX improvement to inform your interview responses.

• Practice Your Presentation: Rehearse presenting your portfolio case studies, focusing on clear storytelling, articulating your strategic thinking, and demonstrating your analytical process. Be ready to discuss your experience in mentoring and driving change.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.