Senior User Experience Interface Designer

📍 Job Overview

Job Title: Senior User Experience Interface Designer

Company: CaptionCall by Sorenson

Location: Utah - Remote

Job Type: FULL_TIME

Category: User Experience (UX) / Product Design

Date Posted: 2026-08-13

Experience Level: 9+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Spearhead the design and development of intuitive, user-centered interfaces for both desktop and mobile applications, directly impacting communication services for the deaf and hard-of-hearing community.

• Drive the end-to-end user experience design process, from initial concept generation and user requirement gathering to detailed interaction design and final polish.

• Collaborate closely with product managers, customers, and end-users to translate complex business and user needs into elegant and effective design solutions.

• Champion user advocacy by conducting rigorous usability testing and iterative design refinements to ensure product excellence and user satisfaction.

• Define and publish comprehensive UI design guidelines and visual design strategies to maintain consistency and quality across all product touchpoints.

📝 Enhancement Note: This role is specifically for a Senior User Experience Interface Designer, indicating a need for significant experience in driving design strategy and execution. The focus on services for the deaf and hard-of-hearing community suggests a strong emphasis on accessibility and inclusive design principles within the UX/UI framework. The "9 years of interaction design experience" and "4 years software application design experience" clearly position this as a senior-level role requiring seasoned expertise.

📈 Primary Responsibilities

• Elicit and synthesize customer and end-user requirements to inform the creation of innovative UX concepts and design strategies.

• Lead and facilitate co-creation sessions, workshops, and brainstorming meetings with end-users and internal product development teams to foster collaborative design.

• Design intuitive interaction models and seamless workflows for a range of platforms including mobile (iOS, Android), desktop (Mac, Windows), and embedded solutions.

• Develop interactive, "clickable" prototypes to effectively communicate design concepts and facilitate user feedback and iterative design.

• Plan, organize, and conduct comprehensive usability testing sessions, analyzing results to identify areas for design improvement and validation.

• Create and maintain detailed UI design guidelines, style guides, and component libraries to ensure design consistency and scalability.

• Collaborate with visual designers to guide and refine the overall visual design strategies, ensuring a cohesive and aesthetically pleasing user experience.

• Partner with product managers to articulate user needs, define product roadmaps, and ensure design solutions align with business objectives and technical feasibility.

• Proactively identify and solve design challenges using proven user-centered design methodologies and best practices.

📝 Enhancement Note: The responsibilities clearly indicate a senior-level individual contributor role with significant autonomy in driving design initiatives. The emphasis on "craft intuitive interactions and workflows" and "design the interaction models" highlights the core function of interaction design, while "guide the visual design strategies" points to a broader UX/UI scope. The inclusion of "publish UI design guidelines" suggests a need for establishing design standards within the organization.

🎓 Skills & Qualifications

Education:

• Preferred: Associate Degree in Interaction Design, Human-Computer Interaction (HCI), Information Architecture, or Digital Design.

• Preferred: Professional Certification in Interaction Design, HCI, Information Architecture, or Digital Design.

Experience:

• Minimum: 9 years of dedicated interaction design experience.

• Minimum: 4 years of experience designing software applications for iOS, Android, Mac, or Windows systems.

Required Skills:

• Proven expertise in interaction design principles and user-centered design (UCD) methodologies.

• Demonstrated proficiency in creating detailed user flows, wireframes, and interactive prototypes.

• Strong understanding of usability testing methodologies, including planning, execution, and reporting.

• Skilled in graphic design principles and proficient with industry-standard graphic design and prototyping applications (e.g., Figma, Sketch, Adobe Creative Suite).

• Excellent communication and interpersonal skills, with the ability to articulate design decisions and collaborate effectively with cross-functional teams.

• A passion for UX design and a commitment to championing the user throughout the product development lifecycle.

• Experience in market research and audience analysis to inform design decisions. Preferred Skills:

• Experience designing for accessibility, specifically for users with hearing impairments.

• Familiarity with Agile development methodologies and experience working within cross-functional Agile teams.

• Knowledge of information architecture principles and best practices.

• Experience in designing for both desktop and mobile platforms.

• Familiarity with front-end development concepts and constraints.

📝 Enhancement Note: The experience requirements are substantial, aligning with a senior position. The preference for Associate degrees or certifications in specific design fields, combined with extensive practical experience, suggests the company values both formal education and hands-on application of design principles. The inclusion of "accessibility" as a preferred skill is highly relevant given the company's mission.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3-5 distinct projects that demonstrate end-to-end UX/UI design experience.

• Projects should highlight expertise in user research, interaction design, wireframing, prototyping, and usability testing.

• For each project, clearly articulate the problem statement, your role and contributions, the design process followed, key design decisions, and the measurable impact or outcome.

• Include examples of mobile (iOS/Android) and desktop application designs.

• Showcase your ability to create and adhere to UI design guidelines and style guides. Process Documentation:

• Demonstrate a clear understanding and application of user-centered design processes in your portfolio case studies.

• Illustrate how you gather and translate user requirements into design solutions.

• Provide examples of how you iterate on designs based on user feedback and usability testing results.

• Show evidence of collaborative design processes, including workshops and cross-functional team interactions.

• Detail your approach to defining and documenting interaction models and user workflows.

📝 Enhancement Note: For a Senior UX/UI Designer role, a robust portfolio is paramount. The emphasis should be on demonstrating a mature design process, strategic thinking, and quantifiable impact. The prompt specifically calls for showcasing end-to-end experience, indicating that a candidate should be prepared to walk through their entire design journey for selected projects.

💵 Compensation & Benefits

Salary Range:

The estimated salary range for this Senior User Experience Interface Designer position in Utah (Remote) is between $119,600 and $199,400 USD per year. This range is based on industry benchmarks for senior-level UX/UI design roles, accounting for the specified experience level (9+ years), the cost of living in Utah, and the remote work arrangement.

Benefits:

• Comprehensive Health, Dental, and Vision Insurance: Covering medical, dental, and vision needs for employees and their dependents.

• 401(k) Retirement Plan with Company Match: Offering a strong retirement savings plan with employer contributions.

• Paid Time Off (PTO) and Holidays: Generous vacation, sick leave, and paid holidays to ensure work-life balance.

• Professional Development Opportunities: Support for continued learning, including training, certifications, and conference attendance.

• Remote Work Stipend: Potential for a stipend to support home office setup and connectivity.

• Employee Assistance Program (EAP): Confidential counseling and support services for personal and work-related challenges.

• Life Insurance and Disability Coverage: Providing financial security and peace of mind. Working Hours:

• Standard full-time hours, approximately 40 hours per week.

• Flexibility may be offered for remote work, allowing for adjustments to daily schedules while ensuring core business hours and collaboration needs are met.

• Occasional evening or weekend work may be required to meet project deadlines or conduct international user testing.

📝 Enhancement Note: The salary range provided is an estimate based on industry data for senior UX/UI roles in the US, particularly in states with a significant tech presence like Utah, and considering the fully remote nature of the position. The benefits listed are typical for full-time roles at companies of this size and industry, with a focus on aspects beneficial to remote employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Communication Services, Technology, Accessibility Solutions. CaptionCall by Sorenson operates within a unique and impactful sector, bridging communication gaps for individuals who are deaf or hard-of-hearing through innovative technology and services. This industry focus fosters a culture driven by purpose, inclusivity, and a commitment to enhancing human connection.

Company Size: Sorenson Communications is a significant player in its field, suggesting a mid-to-large size organization with established processes and a substantial employee base. This size typically means opportunities for structured career growth, cross-functional collaboration, and access to a diverse range of expertise.

Founded: Founded in 1975, Sorenson Communications has a long-standing history and deep expertise in providing communication solutions. This longevity indicates stability, a proven track record, and a mature understanding of its market and user needs, which can translate into well-defined operational processes and a culture that values experience and continuous improvement.

Team Structure:

• The UX/UI design team likely operates as a dedicated function within the product development department, collaborating closely with product managers, software engineers, and QA testers.

• As a senior individual contributor, this role will work within a team of designers, potentially reporting to a Design Lead or Director of Product.

• Cross-functional collaboration is essential, requiring strong partnerships with product management for requirement definition, engineering for technical feasibility, and marketing for go-to-market strategies. Methodology:

• Data Analysis: The team likely utilizes data from user research, usability testing, and product analytics to inform design decisions and measure the impact of design changes.

• Workflow Planning & Optimization: A core aspect of the role involves designing and optimizing user workflows to ensure efficiency, intuitiveness, and ease of use for the target audience.

• Automation & Efficiency: While not a direct automation role, the designer will contribute to creating interfaces that enable users to efficiently complete tasks, effectively automating their communication processes through the product.

Company Website: www.sorenson.com

📝 Enhancement Note: The company's mission and industry are central to its culture. A designer joining CaptionCall by Sorenson will be part of an organization with a strong social impact. The company's history suggests a stable environment with established processes, and the size implies a structured environment for collaboration and potential growth.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior User Experience Interface Designer position. It signifies a high level of expertise and autonomy, where the individual is expected to lead design initiatives, mentor junior designers, and significantly influence product strategy and user experience. The role demands not only strong execution skills but also the ability to think strategically about user problems and business goals.

Reporting Structure: The Senior UX/UI Designer will likely report to a Design Manager, Lead UX Designer, or Director of Product. They will work collaboratively within a product team that includes Product Managers, Software Engineers, and Quality Assurance professionals.

Operations Impact: The impact of this role is direct and significant. By designing intuitive and accessible interfaces, the Senior UX/UI Designer will directly enhance the usability and effectiveness of Sorenson's communication services, thereby improving the user experience for the deaf and hard-of-hearing community. This translates into higher user adoption, increased customer satisfaction, and ultimately, the fulfillment of the company's mission to connect diverse people.

Growth Opportunities:

• Leadership Development: Opportunities to lead design projects, mentor junior designers, and contribute to the strategic direction of the UX/UI team.

• Skill Specialization: Deepen expertise in specific areas such as accessibility design, mobile UX, or cross-platform design, potentially becoming a subject matter expert.

• Cross-Functional Advancement: Potential to move into Product Management roles or specialized design leadership positions within the organization.

• Impact Expansion: Contribute to the design of new products and services, expanding the reach and impact of Sorenson's offerings.

📝 Enhancement Note: As a senior role, growth opportunities will focus on leadership, mentorship, and strategic influence rather than purely incremental skill acquisition. The candidate should be prepared to discuss how they can contribute to the broader design vision and potentially guide others.

🌐 Work Environment

Office Type: This is a fully remote position, offering the flexibility and autonomy of working from a home office. The company emphasizes a results-oriented work environment where performance is measured by contribution and impact.

Office Location(s): While the role is remote, the "Utah - Remote" designation suggests that candidates may ideally be located within or have a strong connection to Utah, or that the company's primary operational hub is in Utah. This could impact potential future hybrid opportunities or team-building events.

Workspace Context:

• Collaborative Environment: Despite being remote, the role requires active participation in virtual collaboration tools and frequent communication with team members across different departments. Expect regular video calls, shared digital workspaces, and asynchronous communication channels.

• Operations Tools & Technology: Access to modern design software, collaboration platforms, and project management tools will be provided or expected. The candidate should be comfortable leveraging these technologies to facilitate remote work and design processes.

• Operations Team Interaction: Regular interaction with product managers, engineers, and other designers through virtual meetings, design reviews, and collaborative sessions.

Work Schedule:

• The standard working hours are approximately 40 hours per week.

• The remote nature allows for some flexibility in daily scheduling, provided that core business hours for collaboration and meetings are adhered to. Candidates should be prepared to adapt their schedule to accommodate team needs and project deadlines.

📝 Enhancement Note: The remote aspect is a key feature. The description implies a need for strong self-discipline, proactive communication, and comfort with virtual collaboration tools. The Utah-specific remote designation might imply some preference for candidates in that region, even if fully remote.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Technical Interview: A deep dive into your portfolio with hiring managers and/or senior designers. This stage will assess your design process, problem-solving skills, and ability to articulate design decisions. Expect to discuss your contributions to specific projects, challenges faced, and outcomes achieved.

• Design Challenge/Case Study: You may be asked to complete a take-home design challenge or present a detailed case study based on your portfolio. This will evaluate your practical design skills, strategic thinking, and ability to apply UCD principles to a given problem.

• Cross-Functional Interviews: Interviews with product managers and/or engineers to assess collaboration skills, communication effectiveness, and understanding of product development lifecycles.

• Final Interview: A discussion with senior leadership to finalize the decision and discuss role expectations and career path.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your interaction design expertise, user-centered approach, and impact on the business, particularly those involving mobile or desktop applications.

• Tell a Story: For each project, clearly articulate the user problem, your specific role and contributions, the design process you followed (research, ideation, prototyping, testing), key design decisions, and the measurable results or learnings.

• Highlight Process: Emphasize your methodology, how you leveraged user research and testing, and how you iterated based on feedback. Demonstrate your understanding of UCD principles.

• Showcase Impact: Quantify your achievements whenever possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Accessibility Focus: Given Sorenson's mission, highlight any experience or understanding of designing for accessibility, especially for users with hearing impairments.

• Be Prepared to Discuss: Anticipate questions about your design choices, trade-offs made, and how you handle feedback and constructive criticism.

Challenge Preparation:

• Understand the Brief: Thoroughly analyze any design challenge prompt, identifying the core problem, target users, and key constraints.

• Define Scope: Clearly outline the scope of your proposed solution and any assumptions made.

• Demonstrate Process: Even in a condensed format, show your thought process – from initial research (even if quick) and ideation to wireframing and defining key interactions.

• Focus on Rationale: Be prepared to justify your design decisions with user-centered reasoning and business objectives.

• Presentation Skills: Practice presenting your solution concisely and clearly, highlighting key features and user benefits.

📝 Enhancement Note: The interview process is likely to be thorough, with a strong emphasis on the portfolio and practical design skills. Candidates should prepare to elaborate on their design process and the impact of their work, particularly in relation to user experience and business objectives.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma, Sketch, Adobe XD, InVision, Axure RP (Proficiency in at least one major tool is expected).

• Wireframing: Balsamiq, OmniGraffle, or features within primary design tools.

• User Research & Testing: UserTesting.com, Maze, Lookback, or similar platforms for remote usability testing.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack, Microsoft Teams.

Analytics & Reporting:

• Familiarity with product analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and measure design impact.

• Ability to interpret data and translate insights into design improvements. CRM & Automation:

• While not directly managing CRM, an understanding of how user data is managed within CRM systems and how design impacts user adoption of automated workflows is beneficial.

• Experience with design systems and component libraries for efficient UI development.

📝 Enhancement Note: The specific tools listed are industry standards for UX/UI designers. Proficiency in at least one major design and prototyping tool is essential, along with experience in collaboration and user testing platforms. Familiarity with analytics is increasingly important for demonstrating design impact.

👥 Team Culture & Values

Operations Values:

• Customer First: A deep commitment to understanding and serving the needs of users, especially those who are deaf or hard-of-hearing, by creating accessible and effective communication tools.

• Can-Do Attitude: A proactive and problem-solving approach to design challenges, embracing complex problems with enthusiasm and a drive to find solutions.

• Collective Action: Strong emphasis on teamwork and collaboration, working effectively with product managers, engineers, and fellow designers to achieve shared goals.

• Growth Mindset: A continuous learning approach, actively seeking feedback, staying updated on design trends and technologies, and embracing new challenges.

• Ownership: Taking responsibility for design outcomes, from initial concept through to implementation and iteration, ensuring the quality and success of the products.

• Connect Direct: Valuing open, honest, and direct communication within the team and with stakeholders, fostering transparency and efficient collaboration.

Collaboration Style:

• Cross-Functional Integration: The design team is deeply integrated with product development, working closely with engineers and product managers throughout the product lifecycle.

• Process Review Culture: Encourages constructive feedback and iterative design reviews to refine solutions and ensure alignment with user needs and business objectives.

• Knowledge Sharing: Fosters an environment where designers share best practices, insights, and learnings to collectively elevate the team's capabilities.

📝 Enhancement Note: The company's stated values provide a clear framework for the desired team culture. A candidate should be prepared to demonstrate how their work and collaboration style align with these values, particularly "Customer First" and "Connect Direct," given the company's mission and remote work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Diverse User Needs: Balancing the needs of a broad range of users within the deaf and hard-of-hearing community, each with unique communication preferences and technical proficiencies.

• Technical Constraints: Working within the technical limitations of various platforms (mobile, desktop, embedded) while still delivering an optimal user experience.

• Remote Collaboration: Effectively collaborating and communicating design vision and rationale in a fully remote setting, ensuring alignment across distributed teams.

• Keeping Pace with Technology: Continuously adapting design strategies and skills to incorporate new technologies and evolving user expectations in the communication services space.

Learning & Development Opportunities:

• Accessibility Specialization: Deepen expertise in universal design and accessibility standards, becoming a go-to resource for inclusive design practices.

• Cross-Platform Design Mastery: Gain extensive experience in designing cohesive user experiences across multiple platforms (web, mobile, desktop).

• Mentorship & Leadership: Opportunity to mentor junior designers and take on leadership roles in design initiatives.

• Industry Engagement: Potential to attend relevant conferences and workshops focused on UX, accessibility, and communication technology.

📝 Enhancement Note: The challenges highlight areas where a Senior Designer can demonstrate problem-solving skills and strategic thinking. The growth opportunities point towards areas for professional development and career advancement within the organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with business requirements. How did you approach it, and what was the outcome?" (Focus on your process, trade-offs, and decision-making rationale.)

• "How do you ensure your designs are accessible to users with varying abilities, particularly those with hearing impairments?" (Highlight your knowledge of accessibility guidelines and practical application.)

• "Walk us through a complex UX challenge you faced in a past project. What was your approach to solving it, and what did you learn?" (Use the STAR method: Situation, Task, Action, Result, emphasizing your problem-solving process and impact.)

• "How do you stay current with UX/UI design trends and best practices, especially in the context of communication technologies?" (Showcase your commitment to continuous learning and industry awareness.) Company & Culture Questions:

• "What excites you about Sorenson's mission and the opportunity to design for the deaf and hard-of-hearing community?" (Demonstrate genuine interest and alignment with the company's purpose.)

• "How would you contribute to our 'Connect Direct' and 'Collective Action' values in a remote team environment?" (Provide specific examples of your collaborative and communication style.)

• "Describe your experience working in an Agile development environment. How do you collaborate with product managers and engineers?" (Show your understanding of cross-functional team dynamics.) Portfolio Presentation Strategy:

• Select High-Impact Projects: Choose 2-3 projects that best demonstrate your senior-level expertise, problem-solving skills, and impact. Prioritize projects involving mobile/desktop applications and any related to accessibility.

• Structure Your Narrative: For each project, clearly define the problem, your role, the process, key decisions, and the results. Use visuals (wireframes, mockups, prototypes) effectively.

• Quantify Success: Wherever possible, use data and metrics to demonstrate the positive impact of your designs on users and the business.

• Be Ready for Deep Dives: Anticipate detailed questions about your design choices, challenges, trade-offs, and how you incorporated user feedback.

• Focus on Process: Clearly articulate your user-centered design methodology and how you adapted it to project constraints.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, a deep understanding of UX principles, and the ability to articulate complex design decisions and their impact. Highlighting experience relevant to Sorenson's mission and remote work is crucial.

📌 Application Steps

To apply for this Senior User Experience Interface Designer position:

• Submit your application through the provided link on the recruiting2.ultipro.com portal.

• Portfolio Customization: Tailor your portfolio to highlight projects that best demonstrate your experience in interaction design, user-centered design, mobile and desktop application design, and usability testing. Ensure it clearly showcases your end-to-end design process and quantifiable impact.

• Resume Optimization: Update your resume to prominently feature keywords related to UX design, interaction design, user-centered design, prototyping, usability testing, and specific software/tools mentioned. Quantify your achievements and responsibilities with specific examples.

• Interview Preparation: Practice articulating your design process, decision-making rationale, and project outcomes. Prepare to discuss how your skills align with Sorenson's mission and values, and how you've handled remote collaboration challenges.

• Company Research: Thoroughly research CaptionCall by Sorenson, its mission, services, and target audience. Understand their current products and identify potential areas for UX improvement to discuss during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.