UX Designer

📍 Job Overview

Job Title: UX Designer

Company: FSAStore.com

Location: United States

Job Type: Full-Time

Category: User Experience (UX) Design

Date Posted: 2026-09-11

Experience Level: Mid-Level (3+ years)

Remote Status: Fully Remote

🚀 Role Summary

• Owns the end-to-end design process for digital health and e-commerce platforms, from initial research to final UI delivery.

• Designs and optimizes user experiences for both external customers and internal operational users.

• Conducts user research and usability testing to gather insights and drive design decisions.

• Contributes to and maintains design systems, ensuring consistency and scalability across products.

• Collaborates closely with product managers, engineers, and cross-functional stakeholders in an Agile environment.

📝 Enhancement Note: This role is specifically seeking a "full-stack UX Designer" indicating a need for a candidate comfortable with the entire design lifecycle, from discovery to detailed UI specifications. The emphasis on "scrappy mindset," "ship, learn, and iterate," and managing "shifting priorities" suggests a fast-paced, dynamic startup-like environment within a larger organization.

📈 Primary Responsibilities

• Lead the complete design lifecycle for digital products, encompassing user research, journey mapping, wireframing, prototyping, and creating high-fidelity UI mockups.

• Design intuitive and scalable user interfaces for e-commerce platforms, CMS, MarTech, and internal operational tools, ensuring a cohesive brand experience.

• Plan, execute, and analyze user research initiatives, including user interviews and usability testing, to translate user needs into actionable design improvements.

• Develop, maintain, and contribute to a robust design system, including components, patterns, and design tokens, facilitating efficient design-to-development handoff.

• Partner with product and engineering teams to conduct User Acceptance Testing (UAT), ensuring designs meet customer needs and business objectives before release.

• Communicate design rationale and decisions clearly to diverse audiences, including technical and non-technical stakeholders, fostering collaborative decision-making.

• Ensure brand consistency and visual integrity across all digital touchpoints, while also identifying opportunities for thoughtful visual enhancements.

• Actively participate in Agile/Scrum ceremonies, prioritizing design tasks effectively to deliver iterative improvements sprint over sprint.

📝 Enhancement Note: The inclusion of "optimize experiences for ecommerce customers and internal users across CMS, MarTech, and operational platforms" indicates a broad scope of work. This suggests the designer will touch upon both customer-facing e-commerce flows and internal tools that support business operations, requiring a versatile understanding of different user needs and workflows.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in design principles is expected, often acquired through formal education in Design, HCI, or related fields, or equivalent practical experience.

Experience: Minimum of 3+ years of professional experience in UX/UI design, with a proven track record of end-to-end design execution.

Required Skills:

• Demonstrated expertise in UX/UI design principles, user journey mapping, conversion optimization, and responsive design.

• Strong proficiency in Figma, including advanced use of components, variants, auto layout, and design tokens.

• Hands-on experience in building or significantly contributing to a production-ready design system.

• Proven experience designing within Content Management Systems (CMS) such as Contentful, Builder.io, WordPress, or similar platforms.

• Experience designing for MarTech (Marketing Technology) systems.

• Solid understanding of accessibility standards (WCAG) and inclusive design practices.

• Familiarity with A/B testing methodologies and tools to inform data-driven design decisions.

• Experience working within Agile and Scrum development methodologies.

• Proficiency with project management tools like Jira or Monday.com.

• E-commerce design experience is a mandatory requirement. Preferred Skills:

• Experience in digital health or telehealth product design.

• Hands-on experience with CSS, Sass, and CSS variables for a deeper understanding of front-end implementation.

• Familiarity with design tokenization processes for seamless design-to-development handoff.

• Experience with component documentation tools like Storybook.

📝 Enhancement Note: The requirement for "Ecommerce experience is a must" is critical and should be a primary focus for candidates. The mention of specific CMS platforms (Contentful, Builder.io, WordPress, Fastr) indicates a preference for candidates who have direct experience with these or similar systems, suggesting these are likely integrated into FSAStore.com's tech stack.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX/UI design projects is mandatory.

• Case studies should clearly demonstrate the design process, including problem definition, user research, ideation, wireframing, prototyping, UI design, and outcomes.

• Emphasis on projects that illustrate a strong understanding of e-commerce user flows, conversion optimization, and user engagement strategies.

• Portfolios should highlight contributions to design systems, showcasing component libraries, pattern usage, and scalability.

• Evidence of designing for CMS and MarTech platforms should be clearly presented. Process Documentation:

• Projects should detail the user research methodologies employed, including qualitative and quantitative data collection and analysis.

• Examples of iterative design processes, including how feedback from usability testing and UAT was incorporated, are highly valued.

• Documentation of design system contributions, including rationale for component creation and adherence to design principles, is expected.

• Case studies should articulate how design decisions were data-informed, potentially referencing A/B testing results or analytics insights.

📝 Enhancement Note: Given the emphasis on "end-to-end design execution" and "design systems and components," the portfolio must demonstrate not just visual design skills but also a deep understanding of user-centered design processes, research methodologies, and the practical application of design systems in a production environment.

💵 Compensation & Benefits

Salary Range: $80,000 - $110,000 USD per year.

• Rationale: This range is based on the provided information and general market data for mid-level UX Designers in the United States, considering the specified experience level (3+ years), full-remote status, and the company's focus on e-commerce and digital health. Offers are expected to fall between the entry point and midpoint of this range for new hires, with potential for growth.

Benefits:

• Comprehensive medical, dental, and vision insurance plans.

• 401K retirement plan with a company match.

• Dependent Care, Flexible Spending Account (FSA), and Health Savings Account (HSA) options.

• Paid Parental & Bonding Leave.

• Flexible Paid Time Off (PTO) policy.

• Office closure on all major holidays.

• Monthly reimbursements for wellness and internet expenses.

• Professional development opportunities, including certification support and leadership coaching.

• Access to mental health resources.

Working Hours: 40 hours per week. Candidates must be able to work EST hours, indicating a need for alignment with Eastern Time Zone business operations, despite being fully remote across the US.

📝 Enhancement Note: The explicit mention of "Must be able to work EST hours" is crucial for fully remote candidates, as it defines the core working hours required for collaboration and participation in meetings, irrespective of their local time zone. The compensation structure includes a discretionary annual bonus eligibility of up to 10%.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, Digital Health, Health-E Commerce. FSAStore.com operates at the intersection of e-commerce and health benefits, providing consumers with a platform to purchase eligible health items. This dual focus requires an understanding of both consumer purchasing behaviors and the nuances of health-related products and services.

Company Size: While specific numbers aren't provided, the existence of multiple levels of management (Director of User and Experience Design) and a structured benefits package suggests a company of moderate to large size, likely beyond startup phase but still agile.

Founded: The exact founding date is not provided, but the company operates in the digital health and e-commerce space, suggesting a modern, technology-driven organization.

Team Structure:

• The UX Designer reports to the Director of User and Experience Design, indicating a clear reporting line within a dedicated design leadership structure.

• This role is described as a "hands-on IC role," meaning the individual will be primarily responsible for execution rather than management.

• Collaboration is expected with Product Managers, Engineers, and other cross-functional partners, highlighting a team-oriented approach. Methodology:

• The company emphasizes a "scrappy mindset" and an iterative approach to design, prioritizing shipping, learning, and quick adjustments.

• Agile/Scrum workflows are integrated into the team's processes, requiring designers to be adaptable and responsive to changing priorities.

• Data-informed design decisions are encouraged, with familiarity with A/B testing tools being a plus.

Company Website: https://www.health-ecommerce.com/

📝 Enhancement Note: The company's focus on "digital health and ecommerce platforms" implies a need for designers who can navigate the complexities of both consumer-facing retail and sensitive health-related information, balancing user experience with regulatory considerations and trust.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Individual Contributor (IC) designer with significant autonomy. It requires 3+ years of experience and the ability to own projects end-to-end. The "full-stack" nature implies a broad skill set across research, UX, and UI.

Reporting Structure: The UX Designer reports directly to the Director of User and Experience Design. This structure suggests mentorship opportunities and clear guidance from leadership.

Operations Impact: The UX Designer's work directly influences customer experience, engagement, and conversion rates on e-commerce platforms. By optimizing internal tools (CMS, MarTech, operational platforms), the role also impacts operational efficiency and business workflows. Therefore, the designer plays a crucial role in driving both customer satisfaction and internal productivity.

Growth Opportunities:

• Skill Specialization: Opportunities to deepen expertise in specific areas like e-commerce UX, design systems, or user research methodologies.

• Leadership Track: Potential to grow into a Senior UX Designer role, taking on more complex projects, mentoring junior designers, or leading design initiatives.

• Cross-Functional Leadership: Developing the ability to influence product strategy and roadmap through strong design advocacy and collaboration.

• Professional Development: Access to certification support and leadership coaching, as mentioned in the benefits, can facilitate structured career advancement.

📝 Enhancement Note: The description emphasizes that "Individuals new to the company should generally expect offers to fall between the entry point and midpoint of the salary range. Our goal is to provide an offer that supports growth potential within the role and allows for future salary progression." This indicates a clear career path and a company commitment to employee development and advancement.

🌐 Work Environment

Office Type: Fully Remote within the United States. This offers significant flexibility in terms of work location but requires strong self-discipline and communication skills.

Office Location(s): United States. While remote, the requirement to work EST hours suggests that while the physical location can be anywhere in the US, the working schedule must align with the Eastern Time Zone's business day for effective collaboration.

Workspace Context:

• The environment is described as fast-paced, with shifting priorities and a need for comfort with context switching.

• Collaboration is key, with close work expected with product managers and engineers.

• The role is hands-on, requiring active contribution to design tasks rather than solely strategic oversight.

• A scrappy mindset is valued, suggesting an environment where initiative and resourcefulness are rewarded.

Work Schedule: Standard full-time (40 hours/week), with a requirement to align with EST working hours. This implies that while the work is remote, there's an expectation of availability during core business hours for team synchronization.

📝 Enhancement Note: The "fully remote within the United States" combined with "Must be able to work EST hours" implies that candidates must be comfortable with remote work and possess the necessary self-management skills to be productive, while also being available during specific time zone hours for synchronous collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience, particularly in e-commerce UX.

• Design Challenge/Portfolio Review: A deep dive into your portfolio, likely involving a presentation of 1-2 key case studies. Expect questions about your design process, decision-making, contributions to design systems, and how you handle ambiguity or shifting priorities.

• Cross-functional Interviews: Discussions with Product Managers and Engineers to assess collaboration style, communication skills, and understanding of technical constraints.

• Hiring Manager Interview: A conversation with the Director of User and Experience Design to discuss your overall fit, career aspirations, and how you approach problem-solving in a fast-paced environment.

Portfolio Review Tips:

• Highlight E-commerce: Ensure your portfolio prominently features e-commerce projects, detailing your role in improving user journeys, conversion rates, and overall customer experience.

• Showcase End-to-End: For each case study, clearly articulate the problem, your process (research, ideation, design, testing), your specific contributions, and the measurable outcomes.

• Design System Expertise: If you have design system experience, dedicate a section or case study to it, explaining your involvement in its creation, maintenance, and application. Demonstrate understanding of components, variants, and tokens.

• Agility & Iteration: Be prepared to discuss how you handle changing requirements, prioritize tasks, and use an iterative approach ("ship, learn, iterate").

• Figma Proficiency: Be ready to walk through Figma files, demonstrating your mastery of advanced features like auto layout, components, and variants.

Challenge Preparation:

• Problem-Solving: Practice articulating your problem-solving approach, focusing on customer needs and business goals.

• Communication: Prepare to clearly and concisely explain complex design decisions to both technical and non-technical audiences. Practice defending your design choices with data and user insights.

• Company Research: Understand FSAStore.com's business model, target audience, and competitive landscape in the digital health and e-commerce space.

📝 Enhancement Note: The emphasis on "scrappy mindset," "sound judgment on when to aim for perfect versus good enough," and "context switching" suggests that interviewers will be looking for candidates who can demonstrate pragmatism, efficiency, and resilience under pressure, rather than purely theoretical or perfectionist approaches.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (mandatory, strong command required for components, variants, auto layout, tokens).

• Project Management: Jira, Monday.com (familiarity expected).

• CMS Platforms: Contentful, Builder.io, WordPress, Fastr (hands-on experience desired).

• Design System Tooling: Storybook (preferred).

Analytics & Reporting:

• A/B Testing Tools: Familiarity is a plus, indicating a need to understand how design impacts conversion metrics. Specific tools are not listed, but common platforms include Optimizely, VWO, Google Optimize.

CRM & Automation:

• MarTech Systems: Experience designing within or for marketing technology systems is required, though specific platforms are not named.

📝 Enhancement Note: Figma is highlighted as a core tool with specific advanced features required. The mention of CMS and MarTech systems suggests the UX Designer will be working with platforms that manage content and marketing campaigns, requiring an understanding of how design integrates with these functional areas.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A primary focus on understanding and serving customer needs, translating pain points into design solutions.

• Pragmatism & Agility: Valuing "scrappy" solutions, knowing when to ship and iterate, and adapting quickly to shifting priorities.

• Collaboration: Working effectively within tight cross-functional teams, communicating clearly, and supporting team goals.

• Data-Informed Decisions: Using research, testing, and analytics to guide design choices and measure impact.

• Brand Integrity & Improvement: Maintaining brand consistency while proactively seeking thoughtful enhancements.

Collaboration Style:

• Highly collaborative, working closely with Product Managers and Engineers.

• Open communication is expected, with the ability to clearly articulate design decisions and defend them constructively.

• The team operates within Agile/Scrum frameworks, implying a need for continuous feedback loops and iterative development.

• A "tight cross-functional team" suggests close-knit working relationships where individuals rely on each other's expertise.

📝 Enhancement Note: The company culture emphasizes speed, adaptability, and a results-oriented approach. Candidates who thrive in environments where priorities can change rapidly and who can balance delivering high-quality design with the need for timely execution will be well-suited.

⚡ Challenges & Growth Opportunities

Challenges:

• Pace and Prioritization: Navigating a fast-paced environment with shifting priorities and frequent context switching requires strong organizational and prioritization skills.

• Balancing Perfection and Shipping: Determining the right balance between achieving design perfection and meeting release deadlines is a key challenge.

• Cross-Functional Alignment: Ensuring clear communication and buy-in from diverse stakeholders (product, engineering, marketing) for design decisions.

• Designing for Complex Systems: Integrating designs within CMS, MarTech, and operational platforms requires understanding intricate workflows and technical constraints.

Learning & Development Opportunities:

• Design System Expansion: Opportunity to contribute to and potentially lead the evolution of the design system, deepening expertise in scalable design practices.

• E-commerce Optimization: Gaining deeper insights into conversion optimization strategies and user behavior within the e-commerce space.

• Digital Health Nuances: Developing a nuanced understanding of user needs and design considerations specific to the digital health sector.

• Professional Certifications & Coaching: Access to formal training and mentorship to advance skills in UX, leadership, or specialized design areas.

📝 Enhancement Note: The role's "scrappy" and "fast-paced" nature implies that a key challenge will be managing ambiguity and delivering impact without extensive formal processes. Growth will likely come from mastering these dynamic conditions and taking on increasing ownership.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance shipping quickly with achieving design perfection. What was your approach, and what was the outcome?" (Focus on "ship, learn, iterate" and sound judgment).

• "Walk me through a complex e-commerce UX challenge you solved. What research did you conduct, what were the trade-offs, and how did you measure success?" (Highlight end-to-end process, data, and outcomes).

• "How do you contribute to or maintain a design system? Describe your experience with components, variants, and design tokens." (Demonstrate practical design system skills).

• "Imagine our priorities shifted significantly mid-project. How would you adapt your design process and communicate changes to stakeholders?" (Assess flexibility and communication). Company & Culture Questions:

• "What interests you about FSAStore.com and the digital health/e-commerce space?" (Show research and genuine interest).

• "How do you approach working with engineers and product managers who have different priorities or perspectives?" (Assess collaboration and conflict resolution).

• "Describe your experience designing for CMS or MarTech platforms." (Gauge relevant technical platform experience). Portfolio Presentation Strategy:

• Storytelling: Structure your portfolio presentations as compelling narratives. Clearly define the problem, your role, your process, the solutions you designed, and the impact (quantified where possible).

• Visual Clarity: Ensure your Figma work is well-organized and easy to navigate. Be prepared to share your screen and walk through key screens and components.

• Focus on E-commerce & Systems: Emphasize projects that showcase your e-commerce expertise and your contributions to design systems.

• Address Ambiguity: Be ready to discuss how you handle situations where requirements are unclear or change frequently, aligning with the "scrappy mindset" culture.

📝 Enhancement Note: Expect interviewers to probe deeply into your portfolio, looking for evidence of critical thinking, problem-solving abilities, and a proactive, adaptable approach to design challenges. Your ability to articulate your thought process and defend your decisions with data and user insights will be crucial.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on greenhouse.io.

• Portfolio Customization: Tailor your portfolio to highlight your strongest e-commerce UX case studies and any experience with design systems or CMS platforms. Ensure it's easily accessible and clearly demonstrates your end-to-end design capabilities.

• Resume Optimization: Update your resume to emphasize your 3+ years of experience, proficiency in Figma, e-commerce background, and any relevant MarTech or CMS experience. Use keywords from the job description.

• Prepare for Presentation: Practice presenting 1-2 key portfolio case studies, focusing on storytelling, clear articulation of your process, and quantifiable results. Be ready to discuss your approach to fast-paced, iterative design.

• Research the Company: Familiarize yourself with FSAStore.com's mission, products, and the digital health/e-commerce landscape. Understand their potential user base and business goals to tailor your responses during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---