UX DESIGNER

📍 Job Overview

Job Title: UX Designer

Company: HR Burô (representing a financial organization)

Location: Providencia, Santiago Metropolitan Region, Chile

Job Type: Full-Time

Category: Digital Product Design / User Experience

Date Posted: 2026-09-11

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Design and optimize end-to-end digital user journeys and flows, focusing on enhancing customer experience within a financial organization.

• Conduct comprehensive user research, usability testing, and data analysis to identify friction points and opportunities for product improvement.

• Develop detailed wireframes, interactive prototypes, and high-fidelity interfaces using advanced design tools.

• Collaborate closely with Product Owners, business stakeholders, developers, and QA teams to ensure seamless implementation of UX/UI solutions.

• Contribute to the strategic development and maintenance of the company's Design System and component library.

📝 Enhancement Note: While the title is "UX Designer," the description emphasizes a generalist role within "Digital Channels," suggesting a broad scope encompassing Product Design, UX/UI, and potentially some strategic GTM input related to digital product adoption. The emphasis on financial services and digital transformation points towards a need for understanding complex user needs within that sector.

📈 Primary Responsibilities

• Lead user research initiatives, including interviews, surveys, and competitive analysis, to deeply understand user needs, behaviors, and pain points.

• Map and design intuitive end-to-end user journeys and digital flows for web and mobile applications, ensuring seamless and efficient user experiences.

• Create detailed wireframes, interactive prototypes, and high-fidelity UI designs that effectively communicate design concepts and user interactions.

• Plan and execute usability testing sessions, analyzing feedback and data to iterate on designs and validate solutions.

• Analyze quantitative data from analytics tools (e.g., Google Analytics, Mixpanel) and qualitative insights to identify key areas for UX optimization and feature enhancement.

• Maintain, evolve, and evangelize the organization's Design System and component library to ensure consistency, scalability, and efficiency across digital products.

• Actively participate in agile ceremonies and collaborate daily with Product Owners, business analysts, developers, and QA testers to ensure design integrity throughout the development lifecycle.

• Provide design support during the implementation phase, ensuring that developed features align with the intended UX/UI standards and best practices.

• Contribute to the establishment and refinement of UX/UI best practices, guidelines, and standards within the organization to foster a user-centric design culture.

📝 Enhancement Note: The responsibilities clearly indicate a hands-on role requiring the full spectrum of UX design activities, from discovery to validation and implementation support. The emphasis on "end-to-end journeys" and "Design System" suggests a need for strategic thinking and a focus on scalable design solutions.

🎓 Skills & Qualifications

Education: Professional degree in Design, Graphic Design, Digital Design, Computer Science/IT, or a related field.

Experience: Minimum of 3 years of professional experience in roles such as UX Designer, Product Designer, UX/UI Designer, or similar.

Required Skills:

• Advanced proficiency in Figma for wireframing, prototyping, and UI design (exclusively required).

• Solid understanding of UX/UI principles, interaction design, and interface design best practices.

• Proven experience in conducting user research, including methodologies like user interviews and persona development.

• Demonstrated experience in creating navigable prototypes and high-fidelity user interfaces.

• Strong ability to analyze data and user insights to inform design decisions and identify areas for improvement.

• Experience in designing for both web and mobile digital products.

• Familiarity with design system principles and component-based design. Preferred Skills:

• Experience in the banking, fintech, insurance, technology, or telecommunications sectors.

• Familiarity with usability testing tools such as Maze, Hotjar, or Clarity.

• Experience with digital analytics platforms like Google Analytics (GA4) or Mixpanel for data-driven design.

• Knowledge of accessibility standards and best practices.

• Experience working within an Agile development environment.

📝 Enhancement Note: The explicit requirement for advanced Figma proficiency is a critical filter. The preferred skills highlight a strong desire for candidates with domain experience in financial services or related tech industries, indicating a preference for individuals who can hit the ground running in a regulated and fast-paced environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX/Product Design projects, demonstrating ownership from problem identification to solution validation.

• Case studies that clearly articulate the problem statement, user research methodologies employed, design process, key design decisions, and the impact of the solutions.

• Examples of wireframes, user flows, interactive prototypes, and final UI designs, highlighting design rationale and user-centric approach.

• Evidence of working with or contributing to Design Systems and component libraries.

• Demonstrations of how data and user feedback were integrated into the design process to drive improvements. Process Documentation:

• Ability to document design processes, user research findings, and testing results clearly and concisely.

• Experience in mapping complex user journeys and optimizing digital flows.

• Demonstrations of iterative design processes, showing how feedback was incorporated to refine solutions.

📝 Enhancement Note: The requirement for a portfolio is standard, but the emphasis here is on "end-to-end" projects and demonstrating impact through data and user feedback, which is crucial for operations-minded candidates looking to showcase their strategic contributions.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a mid-level UX Designer with 3+ years of experience in Santiago, Chile, and considering the hybrid work model and financial sector, the estimated annual salary range is CLP 18,000,000 - CLP 28,000,000 (approximately USD 19,000 - USD 30,000). This range is subject to adjustment based on the candidate's specific experience, skills, and the organization's compensation strategy.

Benefits:

• Indefinite employment contract, offering long-term job security.

• Multiple associated benefits (specific details to be confirmed directly with the employer, but typically include health insurance, life insurance, meal vouchers, and professional development opportunities).

• Opportunities for professional growth and development within a leading financial organization.

• Experience in a dynamic digital transformation environment. Working Hours:

• Standard working hours are Monday to Thursday from 08:30 to 18:00, and Friday until 14:00.

• This totals approximately 40 hours per week, with a compressed Friday schedule.

📝 Enhancement Note: Salary estimation is based on research for similar roles in Santiago, Chile, considering the financial industry and the hybrid work arrangement, which often commands a premium. The "multiple benefits" are noted as a placeholder, as specific details are not provided but are expected in a full-time role of this nature.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (specifically a leading financial organization). This industry demands a high degree of precision, security, and adherence to regulations, which influences design decisions and user trust.

Company Size: The size is not explicitly stated, but the mention of "Digital Channels" and "Product Owners" suggests a structured department within a larger financial institution, likely mid-to-large sized.

Founded: The founding date is not provided, but the organization is described as "important," implying established operations and a significant market presence.

Team Structure:

• The UX Designer will join the "Digital Channels" team.

• This team likely includes Product Owners, other designers, developers, QA engineers, and business analysts.

• The role is described as "generalist and transversal," indicating close collaboration across various functions.

• Reporting structure is not detailed but is expected to be within the digital product development or innovation arm of the organization. Methodology:

• The team operates with a user-centric approach, emphasizing "identification of needs" and "user validation."

• Agile methodologies are implied through collaboration with Product Owners and QA teams, and the "3x2 hybrid model" suggests flexibility common in agile environments.

• Data-driven decision-making is a key component, with an emphasis on analyzing insights and metrics.

Company Website: https://buro.cl/ (derived from the domain)

📝 Enhancement Note: The context of a "leading financial organization" is critical. It implies a focus on security, compliance, and building trust, which are paramount in UX design for this sector. The "generalist and transversal" nature of the role suggests a need for strong communication and collaboration skills to navigate a potentially complex organizational structure.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Level (2-5 years of experience). It requires independent contribution and the ability to manage projects from conception to validation, but likely with oversight from senior designers or product leads. The "generalist and transversal" aspect also implies potential for growth into more specialized UX roles or broader product management.

Reporting Structure: The UX Designer will report to a manager within the Digital Channels team, likely a Head of Digital Product, UX Lead, or Product Owner. Collaboration will be extensive with Product Owners, developers, and business stakeholders.

Operations Impact: The UX Designer's impact is direct and significant, influencing customer acquisition, retention, satisfaction, and operational efficiency through intuitive digital products. By improving user journeys and product usability, this role directly contributes to the organization's digital transformation goals, customer loyalty, and ultimately, revenue generation through enhanced digital engagement.

Growth Opportunities:

• Specialization: Deepen expertise in specific UX areas like user research, interaction design, or accessibility.

• Leadership: Progress to a Senior UX Designer or UX Lead role, mentoring junior designers and guiding larger projects.

• Product Management: Transition into a Product Owner or Product Manager role, leveraging design expertise to define product strategy and roadmaps.

• Cross-functional Expertise: Develop a strong understanding of financial services and digital product strategy, becoming a valuable asset in FinTech or digital transformation initiatives.

• Design System Ownership: Take lead responsibility for the evolution and governance of the Design System.

📝 Enhancement Note: The growth opportunities highlight the potential for this role to be a stepping stone within a large financial institution, offering diverse career paths beyond pure design. The emphasis on "impact" and "operations" suggests that candidates should be prepared to articulate how their design work contributes to business objectives.

🌐 Work Environment

Office Type: The role is described as "hybrid 3x2," meaning 3 days in the office and 2 days remote. This indicates a collaborative office environment designed for team interaction, brainstorming, and focused work, complemented by remote flexibility.

Office Location(s): The office is located in Providencia, Santiago, a well-known business and commercial district in Santiago, Chile. This location is typically accessible via public transportation and surrounded by amenities.

Workspace Context:

• Collaborative Environment: The office setting is designed to foster collaboration, likely featuring open-plan areas, meeting rooms, and spaces for team sync-ups, essential for cross-functional work in UX.

• Tools and Technology: Access to industry-standard design tools (Figma is mandatory), potentially with licenses for analytics and research software. A modern tech stack is expected to support digital product development.

• Team Interaction: Regular face-to-face interaction with Product Owners, developers, and business stakeholders is expected, facilitating agile workflows and rapid feedback loops.

Work Schedule: The schedule is structured (Monday-Thursday 08:30-18:00, Friday until 14:00) but offers the flexibility of a hybrid model, allowing for better work-life balance and personal time management, which can be beneficial for deep work and analysis.

📝 Enhancement Note: The hybrid model is a key feature, offering a balance between structured in-office collaboration and remote flexibility, which is attractive to many design professionals. The location in Providencia is a significant plus for accessibility and local amenities.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, focusing on resume and portfolio alignment with core requirements (Figma proficiency, experience).

• Portfolio Presentation/Case Study: Candidates will likely present 1-2 key projects from their portfolio, detailing their process, challenges, solutions, and impact. This is where demonstrating an understanding of user needs and business goals is critical.

• Technical/Skills Assessment: May involve a design challenge or a discussion around specific UX methodologies, problem-solving approaches, and tool proficiency.

• Team/Stakeholder Interviews: Conversations with Product Owners, potential team members, and hiring managers to assess cultural fit, collaboration style, and strategic thinking.

• Final Interview: Likely with a senior leader to discuss overall fit, career aspirations, and confirm mutual interest.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your end-to-end UX process, problem-solving skills, and impact, especially those relevant to digital products or financial services.

• Tell a Story: For each project, clearly articulate the problem, your role, the process, the design decisions you made, and the measurable outcomes. Use visuals effectively to support your narrative.

• Highlight Figma Mastery: Showcase your proficiency in Figma, including advanced features like component libraries, auto-layout, and prototyping capabilities.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Address the "Why": Be prepared to explain the rationale behind your design choices and how they align with user needs and business objectives.

Challenge Preparation:

• Anticipate UX Problems: Be ready to discuss how you would approach common UX challenges in a financial context (e.g., designing for complex forms, improving onboarding, simplifying transaction processes).

• Process Focus: Demonstrate a structured approach to problem-solving, emphasizing research, ideation, prototyping, and testing.

• Business Acumen: Show an understanding of how UX design contributes to business goals, such as customer acquisition, retention, and operational efficiency.

📝 Enhancement Note: The emphasis on a portfolio presentation and a potential design challenge highlights the practical nature of this role. Candidates should prepare to articulate their process and demonstrate tangible results, aligning with the operational focus of the request.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Mandatory and exclusively required for wireframing, prototyping, UI design, and collaboration. Proficiency in advanced features like design systems, component libraries, and collaborative editing is expected.

• Prototyping Tools: Figma's built-in prototyping capabilities will be key.

• Wireframing Tools: Figma will likely be the primary tool, but familiarity with others may be beneficial.

Analytics & Reporting:

• Google Analytics (GA4): Desirable for analyzing user behavior and website performance.

• Mixpanel: Desirable for product analytics, event tracking, and user segmentation.

• Hotjar/Clarity: Desirable for heatmaps, session recordings, and user behavior analysis.

• Maze: Desirable for remote usability testing and quick feedback collection.

CRM & Automation:

• While not directly a UX tool, familiarity with how CRM systems (e.g., Salesforce, HubSpot, or internal financial systems) and marketing automation platforms integrate with digital products can be beneficial for understanding user data flow and business context.

📝 Enhancement Note: Figma is the absolute non-negotiable tool. The "desirable" analytics tools are crucial for demonstrating a data-driven approach, which is highly valued in operations-focused roles.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs in all design decisions.

• Data-Driven Design: Utilizing analytics and user feedback to inform design choices and measure impact.

• Collaboration: Working effectively with cross-functional teams to deliver cohesive and successful digital products.

• Continuous Improvement: An ongoing effort to optimize user experiences and internal design processes.

• Efficiency: Striving for scalable, consistent, and maintainable design solutions through methods like Design Systems.

Collaboration Style:

• Agile and Iterative: Working in sprints, embracing feedback, and iterating on designs rapidly.

• Cross-functional Integration: Close partnership with Product Owners, developers, QA, and business stakeholders to ensure alignment and successful product launches.

• Open Communication: Encouraging transparent feedback and knowledge sharing within the design and development teams.

📝 Enhancement Note: The values emphasize a blend of user advocacy with business pragmatism and a focus on process and efficiency—hallmarks of a strong operations culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Requirements: Navigating the complexities of financial regulations, security protocols, and business objectives while ensuring an optimal user experience.

• Integrating with Legacy Systems: Potentially working within an established financial institution that may have older systems requiring careful integration strategies.

• Driving Adoption of New Designs: Championing user-centered design principles and ensuring buy-in from various stakeholders, especially those accustomed to traditional methods.

• Evolving Digital Landscape: Keeping pace with rapid changes in digital technology, user expectations, and competitive offerings in the financial sector.

Learning & Development Opportunities:

• Industry Expertise: Gaining deep knowledge of the financial services sector, its regulations, and customer behaviors.

• Advanced UX/Product Design: Opportunities to attend workshops, conferences, and pursue certifications in specialized UX fields.

• Mentorship: Learning from experienced Product Owners, developers, and potentially senior design leaders within the organization.

• Contribution to Strategic Initiatives: Participating in digital transformation projects that have a broad impact on the organization's future.

📝 Enhancement Note: The challenges presented are typical for roles in established financial institutions undergoing digital transformation. Preparing to address these will demonstrate a mature understanding of the operational realities.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product journey you designed from end-to-end. What were the key challenges, and how did you overcome them using user research and data?" (Focus on process, user advocacy, and impact).

• "How would you approach designing a new feature for our mobile banking app to increase user engagement or simplify a common task?" (Demonstrate problem-solving, user-centricity, and iterative design thinking).

• "How do you balance user needs with business objectives and technical constraints in your design process?" (Highlight negotiation, compromise, and strategic alignment). Company & Culture Questions:

• "What do you know about our organization and the financial services industry? How do you see UX playing a role in our digital strategy?" (Research the company and industry trends).

• "Describe your experience working in a hybrid environment and collaborating with cross-functional teams. How do you ensure effective communication and alignment?" (Emphasize collaboration and communication skills).

• "How do you measure the success of your UX designs, and what metrics are most important to you?" (Focus on data-driven outcomes and ROI). Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, use a clear story arc: Problem -> Your Role -> Process -> Solution -> Outcome/Impact.

• Highlight Figma Skills: Showcase specific Figma techniques used, such as advanced prototyping, component libraries, and collaboration features.

• Emphasize Data & User Feedback: Clearly show how user research and analytics informed your design decisions and how you validated your solutions.

• Be Prepared for Deep Dives: Anticipate questions about specific design choices, trade-offs made, and alternative approaches considered.

📝 Enhancement Note: The interview preparation emphasizes demonstrating a structured, data-informed, and business-aligned approach to UX design, aligning with the broader operational context of the role.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on HR Burô's platform.

• Curate your portfolio: Select 1-2 of your strongest end-to-end UX/Product Design projects that showcase your Figma proficiency, user research capabilities, and ability to drive impact. Ensure case studies clearly articulate your process and outcomes.

• Tailor your resume: Highlight your 3+ years of experience, advanced Figma skills, and any relevant experience in financial services or digital product design. Quantify achievements where possible.

• Prepare your presentation: Practice walking through your selected portfolio projects, focusing on storytelling, your design rationale, and the measurable impact of your work. Be ready to discuss your approach to user research and data analysis.

• Research the company: Understand the financial organization's mission, digital offerings, and any recent news or initiatives to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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