Senior Specialist - Customer Experience Designer

Mastercard
Full-time•pune, India

📍 Job Overview

Job Title: Senior Specialist - Customer Experience Designer

Company: Mastercard

Location: Pune, India

Job Type: Full time

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-09-02

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

  • Design and develop Minimum Viable Data Products (MVPs) and Proof-of-Concepts (POCs) with a strong emphasis on human-centric design principles and rapid prototyping.

  • Drive the exploration of innovative solutions within the domains of Big Data, Artificial Intelligence (AI), and Machine Learning (ML), ensuring regulatory compliance.

  • Collaborate cross-functionally within agile, cross-functional teams to rapidly iterate on prototypes and MVPs for B2B and B2B2C products.

  • Contribute to the evolution of Mastercard's design pattern library by leveraging existing patterns and developing new ones.

  • Shape the future of Mastercard's data and data-driven products by actively participating in the definition of next-generation offerings.

📝 Enhancement Note: This role is positioned within a Product Development team focused on data and services, indicating a strong emphasis on data-driven insights and their translation into user experiences. The "Senior Specialist" title suggests a need for significant individual contribution and potential mentorship within the design function. The focus on B2B and B2B2C arenas implies a need to understand complex business workflows and user needs in a commercial context.

📈 Primary Responsibilities

  • Lead the design of Proof-of-Concepts

Application Requirements

Candidates must have extensive experience in interaction design, rapid prototyping, and working with complex information architectures. A bachelor or master degree in Design for Interactive Media or equivalent experience is required, along with a strong portfolio.