Senior Service Designer

📍 Job Overview

Job Title: Senior Service Designer

Company: Barclays

Location: Glasgow Campus, United Kingdom

Job Type: Full time

Category: Design & User Experience / Digital Transformation Operations

Date Posted: 2026-07-28

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

• Drive the creation of user-centered designs for digital banking products, focusing on enhancing customer journeys and user interfaces through comprehensive research and design execution.

• Lead collaborative assignments, leveraging advanced professional knowledge and skills to deliver impactful design solutions across the business function, with a focus on digital transformation and customer experience.

• Influence decision-making, contribute to policy development, and take ownership of operational effectiveness within the digital design and service delivery framework.

• Ensure all digital banking products and services are inclusive and compliant with accessibility standards, providing a seamless experience for all users.

📝 Enhancement Note: This role is positioned as a Senior Service Designer within Barclays, indicating a focus on high-level design strategy, leadership, and cross-functional influence. The "Assistant Vice President Expectations" section suggests a blend of individual contributor expertise and potential leadership responsibilities, common for senior roles in large financial institutions. The emphasis on digital banking products and customer experience aligns this role with a critical operational function within the bank.

📈 Primary Responsibilities

• Execute in-depth user research and usability testing to deeply understand customer needs, pain points, and integrate feedback into the design of banking products and services, fostering collaboration with product managers and developers.

• Design and maintain intuitive, user-friendly, and visually appealing interfaces for digital banking platforms and applications, ensuring a seamless and engaging user experience that aligns with Barclays' brand identity and design guidelines.

• Develop wireframes and interactive prototypes to effectively visualize, test, and iterate on product concepts and features before full-scale development, ensuring alignment with strategic objectives.

• Champion accessibility considerations throughout the design process, ensuring all digital products and services comply with relevant accessibility standards and guidelines to provide an inclusive experience for all users.

• Continuously monitor industry trends, design best practices, and emerging technologies to drive innovation and elevate the design quality of Barclays' digital banking offerings.

• Lead and facilitate workshops with cross-functional teams to gather insights, co-create solutions, and ensure stakeholder alignment on service design initiatives.

• Conduct end-to-end journey mapping and service mapping to identify opportunities for optimization and innovation in customer interactions with digital banking services.

• Contribute to proposition shaping and development by translating user insights and business requirements into compelling and viable digital product concepts.

📝 Enhancement Note: The core responsibilities highlight a blend of strategic design leadership, hands-on execution, and cross-functional collaboration. The emphasis on "end-to-end journey and service mapping," "proposition shaping and development," and "facilitating and running workshops" are critical for a Senior Service Designer role, indicating a need to not only design but also to influence strategy and drive adoption of new service models within a large financial institution.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or a related field is typically expected for senior design roles. Candidates with equivalent practical experience and a strong portfolio will also be considered.

Experience: Minimum of 5-10 years of progressive experience in Service Design, UX/UI Design, or a related user-centered design discipline, with a significant portion focused on digital products and services within the financial services or banking sector.

Required Skills:

• Proven expertise in conducting user research methodologies, including interviews, surveys, and contextual inquiries, to gather actionable insights.

• Demonstrated experience in usability testing and analyzing results to inform design decisions and iterate on user interfaces.

• Strong proficiency in creating intuitive and visually appealing user interfaces (UI) and seamless user experiences (UX) for digital platforms.

• Advanced skills in wireframing and creating interactive prototypes using industry-standard tools (e.g., Figma, Sketch, Adobe XD).

• Comprehensive understanding and practical application of end-to-end customer journey mapping and service mapping techniques.

• Ability to effectively facilitate and lead workshops with diverse stakeholder groups, driving collaborative problem-solving and ideation.

• Strong facilitation skills for proposition shaping and development, translating user needs and business goals into tangible product concepts.

• Deep understanding of accessibility standards (e.g., WCAG) and the ability to integrate them into design processes.

• Excellent stakeholder management skills, with the ability to influence and build consensus among various business units and technical teams.

• Experience working collaboratively with research teams to leverage qualitative and quantitative data in the design process. Preferred Skills:

• Experience with UX/UI design specific to digital banking or