Senior Service & UX Designer

📍 Job Overview

Job Title: Senior Service & UX Designer

Company: ARC Business Solutions Inc.

Location: Edmonton, Alberta, Canada (Remote Option Available)

Job Type: CONTRACTOR

Category: Design & User Experience Operations

Date Posted: August 21, 2026

Experience Level: Senior (10+ years)

Remote Status: Remote OK

🚀 Role Summary

• Lead end-to-end user research, discovery, and human-centered design initiatives to drive impactful digital solutions.

• Develop comprehensive user experience artifacts, including journey maps, service blueprints, user flows, wireframes, and interactive prototypes.

• Design and evolve responsive enterprise web and digital services, ensuring a seamless and intuitive user experience.

• Facilitate impactful stakeholder workshops and design-thinking sessions to foster collaboration and innovation.

• Build and maintain enterprise-level design systems and component libraries to ensure consistency and scalability across digital products.

• Champion accessibility standards (WCAG 2.2 AA) throughout the design lifecycle, ensuring inclusive design practices.

• Collaborate effectively within Agile teams, partnering with Product Managers, Business Analysts, Developers, and Architects.

• Provide crucial support for design handoff, implementation, and rigorous design quality assurance.

📝 Enhancement Note: This role is a 12-month contract position with a remote option, focusing on senior-level contributions to digital transformation projects, particularly within complex public sector or government environments. The emphasis on "Service & UX Designer" suggests a holistic approach to user experience, encompassing both digital interfaces and the broader service ecosystem.

📈 Primary Responsibilities

• Spearhead user research methodologies, including interviews, surveys, usability testing, and ethnographic studies, to gather deep user insights.

• Translate complex user needs and business requirements into intuitive and effective user journeys and service blueprints.

• Create detailed wireframes, mockups, and high-fidelity interactive prototypes to visualize and test design concepts.

• Design user interfaces for responsive enterprise web applications and digital services, ensuring optimal performance across various devices and platforms.

• Lead and facilitate design-thinking workshops and stakeholder ideation sessions to drive collaborative problem-solving and concept generation.

• Develop, manage, and evolve comprehensive enterprise design systems, including style guides, component libraries, and pattern documentation.

• Ensure all designs adhere to WCAG 2.2 AA accessibility standards, promoting inclusivity and compliance.

• Actively participate in Agile ceremonies (sprint planning, daily stand-ups, retrospectives) and collaborate closely with cross-functional teams throughout the development lifecycle.

• Support the development team during the implementation phase through clear design documentation and provide design quality assurance to ensure fidelity to the approved designs.

📝 Enhancement Note: The responsibilities highlight a strong focus on strategic design leadership, encompassing research, ideation, detailed design, and cross-functional collaboration within an Agile framework. The emphasis on design systems and accessibility indicates a need for a senior designer capable of establishing and maintaining design standards for enterprise-level solutions.

🎓 Skills & Qualifications

Education: Relevant post-secondary education in Design, Human-Computer Interaction, Computer Science, or a related field is required.

Experience:

• Minimum of 10 years of progressive experience in UX/UI design and Service Design.

• A minimum of 5 years of experience specifically supporting digital transformation initiatives within government, public sector, Crown corporations, or similarly complex organizational environments. Required Skills:

• Human-Centred Design & Design Thinking: Deep expertise in applying these methodologies to solve complex user problems.

• User Research & Discovery: Proven ability to conduct comprehensive user research, synthesize findings, and translate them into actionable design insights.

• Service Design Frameworks: Proficiency in creating journey maps, service blueprints, user flows, and other service design artifacts.

• Prototyping & Wireframing: Strong skills in creating low-fidelity wireframes and high-fidelity interactive prototypes.

• Enterprise Design Systems: Experience in developing, implementing, and managing enterprise-level design systems and component libraries.

• Accessibility Standards: In-depth knowledge and practical application of WCAG 2.2 AA accessibility guidelines.

• Agile Collaboration: Demonstrated experience working effectively within Agile development teams.

• Design Software Proficiency: Advanced proficiency with Figma for UI design and prototyping.

• Collaboration Tools: Strong experience with tools such as Miro, FigJam for ideation and collaboration, and Jira/Confluence for project management and documentation.

Preferred Skills:

• Experience designing citizen-facing, partner-facing, or complex enterprise digital services.

• Familiarity with various design QA processes and best practices.

• Strong visual design and UI aesthetics.

• Excellent communication, presentation, and facilitation skills.

📝 Enhancement Note: The explicit mention of 10+ years of UX/UI and Service Design experience, coupled with 5+ years in complex public sector environments, points to a need for a seasoned professional. The emphasis on Figma, Miro, FigJam, Jira, and Confluence indicates the expected toolset for day-to-day operations. The requirement for WCAG 2.2 AA compliance is critical for government and public sector projects.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 3-5 comprehensive case studies demonstrating your ability to lead complex UX/Service Design projects from discovery through to implementation support.

• Problem/Solution Framing: Clearly articulate the business or user problem addressed in each case study, your design process, and the innovative solutions you developed.

• Artifact Examples: Include examples of user research findings, journey maps, service blueprints, user flows, wireframes, interactive prototypes, and final UI designs.

• Design System Contributions: If applicable, provide examples or descriptions of your contributions to enterprise design systems or component libraries.

• Accessibility Integration: Highlight specific instances where accessibility was a key consideration and how you addressed it in your designs.

• Metrics & Impact: Where possible, quantify the impact of your design work with relevant metrics (e.g., improved user satisfaction, reduced task completion time, increased conversion rates).

Process Documentation:

• Demonstrate your understanding of the full design lifecycle, from user research and ideation to detailed design, prototyping, stakeholder buy-in, and design QA.

• Illustrate your experience in facilitating workshops and collaborative design sessions, including examples of workshop outputs.

• Showcase your approach to incorporating user feedback and iterating on designs based on usability testing and stakeholder input.

📝 Enhancement Note: For a senior role in design operations, a robust portfolio is paramount. It should not only display visual design skills but also the strategic thinking, user advocacy, and process management capabilities required to lead complex projects within enterprise environments. The emphasis on service design artifacts and accessibility is particularly important given the role's description.

💵 Compensation & Benefits

Salary Range: As this is a contract position, compensation will be negotiated based on experience and expertise. For a Senior Service & UX Designer with 10+ years of experience in Edmonton, Alberta, contract rates typically range from CAD $70 to CAD $100+ per hour, depending on the complexity of the project and the specific skills required.

Benefits:

• As a contractor, benefits are typically managed by the individual or their contracting agency. ARC Business Solutions may offer specific contractor support or access to certain company-provided resources.

• Potential for extension beyond the initial 12-month term, based on project needs and performance.

• Opportunity to work on high-impact digital transformation projects with a reputable IT solutions provider.

• Remote work flexibility, allowing for a better work-life balance.

• Exposure to diverse public and private sector clients, broadening industry experience.

Working Hours: Standard full-time hours, approximately 40 hours per week. Flexibility may be available, but core business hours for collaboration with Agile teams and stakeholders are expected.

📝 Enhancement Note: Given the contract nature of this role and the senior level, the salary is presented as an hourly range. Research indicates that contract rates for senior UX/Service Designers in major Canadian cities like Edmonton, especially for specialized government or enterprise projects, fall within this bracket. Specific benefits are typically not provided directly by the hiring company for contractors, but the potential for contract extension and remote work are key aspects.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology Solutions Provider, with a strong focus on Systems Delivery, Enterprise Information Management, Mobile Solutions, Training, and Managed Services. ARC serves a broad base of private and public sector clients, with notable expertise in Energy, Utilities, Government, Financial Services, and the Public Sector.

Company Size: ARC Business Solutions operates across multiple regions in Canada (Edmonton, Calgary, Toronto, Regina) and has a presence in the US. While exact employee numbers aren't specified, their multi-regional presence and diverse service offerings suggest a medium to large-sized organization, likely with several hundred employees.

Founded: ARC Business Solutions Inc. was established with a customer-oriented approach, focusing on integrating strategy, creativity, and technical aspects into business solutions. Their long-standing presence (implied by "established") indicates a mature company with deep industry experience.

Team Structure:

• The Senior Service & UX Designer will likely be part of a project-based team, collaborating closely with Product Managers, Business Analysts, Developers, and Architects within Agile squads.

• They may also be part of a broader Design or Digital Solutions practice group within ARC, providing opportunities for peer learning and mentorship.

• The role requires seamless integration with client teams when working on specific projects. Methodology:

• Agile Development: The role operates within Agile teams, necessitating iterative design processes and close collaboration with development sprints.

• Human-Centred Design: ARC emphasizes incorporating strategy, creativity, and technical aspects, aligning with a human-centred approach to solutions.

• Service Design: The title itself indicates a focus on designing end-to-end user experiences and service ecosystems, not just digital interfaces.

Company Website: http://www.arcbus.com

📝 Enhancement Note: ARC's focus on IT solutions for public and private sectors, particularly government and utilities, suggests a work environment that values structured processes, compliance, and delivering tangible business value. The emphasis on "customer-oriented" and "proven abilities" points to a culture that prioritizes client satisfaction and technical expertise.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level contract role, indicating a high degree of autonomy, expertise, and responsibility. The "Senior Service & UX Designer" title suggests leadership in design strategy, methodology, and execution, particularly in complex environments. The role is expected to mentor junior designers and influence design direction.

Reporting Structure: The Senior Service & UX Designer will report to a Project Manager or a Lead within the project team, and potentially to a Design Lead or Manager within ARC's organizational structure. Close collaboration with Product Managers and Business Analysts is key.

Operations Impact: This role is critical in shaping the user experience and service delivery of digital solutions, directly impacting client satisfaction, operational efficiency, and the success of digital transformation initiatives. By ensuring user-centricity and accessibility, the designer contributes to the effectiveness and adoption of ARC's solutions.

Growth Opportunities:

• Contract Extension/Conversion: Successful performance may lead to contract extensions or opportunities for full-time roles within ARC, depending on business needs.

• Skill Specialization: Deepen expertise in specific areas like enterprise design systems, advanced accessibility, or particular industry verticals (e.g., government digital services).

• Leadership Development: Take on more complex projects, mentor junior designers, and contribute to shaping design best practices within ARC.

• Cross-Industry Exposure: Gain valuable experience across diverse sectors (Energy, Utilities, Government, Financial Services) through ARC's client portfolio.

📝 Enhancement Note: While a contract role, the "Senior" designation implies significant autonomy and influence. Growth opportunities would typically revolve around taking on larger projects, potentially leading design efforts on complex transformations, and contributing to the internal development of design capabilities within ARC.

🌐 Work Environment

Office Type: The role is remote-friendly, meaning it can be performed from a home office. ARC also has physical office locations in Edmonton, Calgary, Toronto, and Regina, which may offer collaborative spaces or hybrid work options if desired, though the primary posting emphasizes remote capability.

Office Location(s): Edmonton, Alberta, Canada (Headquarters), Calgary, Alberta, Canada, Toronto, Ontario, Canada, Regina, Saskatchewan, Canada, and US locations. The remote option means work can be done from anywhere within Canada or the United States.

Workspace Context:

• Remote Collaboration: Expect a heavily digital and collaborative environment, relying on online tools for communication, design, and project management.

• Agile Team Integration: Work closely with distributed Agile teams, requiring strong asynchronous and synchronous communication skills.

• Technology Stack: Access to industry-standard design and collaboration tools (Figma, Miro, Jira, Confluence) will be essential.

Work Schedule: Standard professional work hours (approximately 40 hours per week) are expected. While remote, maintaining availability for key team meetings, workshops, and collaboration sessions during core business hours (likely EST/MST depending on team location) will be important.

📝 Enhancement Note: The remote work option is a significant aspect of this role, suggesting a modern work environment that prioritizes flexibility. However, the need to collaborate with Agile teams implies that consistent availability and proactive communication are crucial for success in this distributed setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience and fit. Expect a brief call to discuss your background and interest.

• Portfolio Presentation & Technical Interview: A key stage will likely involve presenting selected case studies from your portfolio. Be prepared to walk through your process, design decisions, and the impact of your work. Expect detailed questions about your UX/Service Design methodologies, your approach to user research, problem-solving, and collaboration.

• Stakeholder/Team Interviews: Interviews with potential team members, Product Managers, or Business Analysts to assess your collaboration style, communication skills, and cultural fit within an Agile team.

• Final Round: Potentially an interview with a senior leader or hiring manager to discuss your overall suitability and long-term fit.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 strong case studies that best represent your senior-level experience in Service Design, UX/UI, and working within complex environments. Prioritize projects that showcase your end-to-end process and impact.

• Focus on Process & Rationale: Clearly articulate the "why" behind your design decisions. Explain the user problems you were solving, the research that informed your choices, and how you iterated based on feedback.

• Highlight Service Design Artifacts: Ensure your portfolio includes strong examples of journey maps, service blueprints, and user flows, demonstrating your capability beyond just UI design.

• Showcase Collaboration: Include examples of how you facilitated workshops, collaborated with cross-functional teams, and managed stakeholder input.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs. If direct metrics aren't available, explain the anticipated business value or user benefits.

• Accessibility Emphasis: Clearly demonstrate how you integrated accessibility considerations (WCAG 2.2 AA) into your design process.

Challenge Preparation:

• Design Exercise: You may be given a short design challenge or asked to critique an existing digital service. Prepare to think critically about user needs, business goals, and potential design improvements.

• Scenario-Based Questions: Be ready to answer questions about how you would handle specific design challenges, such as conflicting stakeholder requirements, tight deadlines, or integrating new technologies.

• Tool Proficiency: Be prepared to discuss your experience with Figma, Miro, FigJam, Jira, and Confluence, and how you leverage these tools to enhance your design process and team collaboration.

📝 Enhancement Note: The emphasis on portfolio presentation and case studies is critical for this role. Candidates should be prepared to articulate their design philosophy, process, and impact in detail, showcasing their ability to lead and execute complex design initiatives. The mention of immediate interviews suggests a swift hiring process.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI design, wireframing, and prototyping. Advanced proficiency is expected.

• Miro/FigJam: Essential for collaborative whiteboarding, ideation, journey mapping, and service blueprinting.

• Jira: For project management, sprint tracking, and backlog management within Agile teams.

• Confluence: For documentation, knowledge sharing, and design system specifications.

Analytics & Reporting:

• While not explicitly listed, familiarity with analytics tools (e.g., Google Analytics, Adobe Analytics) and their role in informing design decisions would be beneficial.

• Understanding how to interpret data to identify user pain points and opportunities for improvement. CRM & Automation:

• Experience with CRM systems (e.g., Salesforce) or marketing automation platforms is not a primary requirement but may be useful context for understanding enterprise client needs.

• Understanding of how user experience impacts conversion funnels and customer engagement.

📝 Enhancement Note: The core technology stack for this role is heavily focused on design and collaboration tools. Proficiency in Figma, Miro/FigJam, Jira, and Confluence is non-negotiable, as these are the primary instruments for executing the responsibilities of a Senior Service & UX Designer within an Agile and collaborative environment.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong emphasis on understanding and advocating for the user, ensuring solutions meet their needs and expectations.

• Collaboration & Teamwork: Working effectively within cross-functional Agile teams, valuing diverse perspectives, and fostering a supportive environment.

• Innovation & Creativity: Encouraging new ideas and approaches to problem-solving, leveraging design thinking to create novel solutions.

• Excellence & Quality: A commitment to high-quality design, attention to detail, and delivering robust, accessible, and user-friendly digital experiences.

• Continuous Improvement: Embracing iterative design processes, learning from feedback, and consistently seeking ways to enhance user experiences and service delivery.

Collaboration Style:

• Cross-Functional Integration: Actively engage with Product Managers, Business Analysts, Developers, and Architects to ensure design is integrated throughout the product development lifecycle.

• Facilitative Leadership: Lead workshops and design sessions, guiding discussions and synthesizing input from various stakeholders.

• Open Communication: Maintain transparent and proactive communication regarding design progress, challenges, and decisions.

• Constructive Feedback: Provide and receive feedback constructively to drive design improvements and team alignment.

📝 Enhancement Note: ARC's culture appears to value a blend of technical expertise, client focus, and collaborative problem-solving. For a Senior Service & UX Designer, embodying values of user advocacy, cross-functional teamwork, and a commitment to quality and innovation will be key to success.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Stakeholder Landscapes: In government or public sector projects, managing diverse stakeholder needs and priorities can be challenging.

• Balancing User Needs with Technical Constraints: Finding optimal solutions that meet user requirements while adhering to technical limitations and project timelines.

• Driving Adoption of Design Systems: Ensuring consistent adoption and evolution of design systems across multiple projects and teams.

• Maintaining Accessibility Standards: Continuously ensuring that all designs meet the rigorous WCAG 2.2 AA standards throughout the development process.

• Remote Collaboration Effectiveness: Overcoming potential communication barriers and maintaining strong team cohesion in a remote work setting.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunity to refine expertise in specific design areas such as complex journey mapping, service blueprinting, or advanced prototyping techniques.

• Industry Expertise: Gain deep insights into the Energy, Utilities, Government, and Financial Services sectors through project work.

• Design System Leadership: Contribute to the strategic development and governance of enterprise design systems.

• Mentorship: Potentially mentor junior designers and contribute to ARC's internal design community.

• Exposure to Digital Transformation: Play a key role in significant digital transformation projects, building a strong portfolio of high-impact work.

📝 Enhancement Note: The challenges presented are typical for senior roles in complex environments. The growth opportunities highlight the potential for significant professional development, particularly in specialized design areas and industry knowledge, making this an attractive contract for experienced professionals.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a complex Service Design initiative. What was the problem, your approach, and the outcome?" (Focus on your process, user research, artifact creation, and impact.)

• "How do you ensure accessibility (WCAG 2.2 AA) is integrated into your design process from the outset?" (Be ready to discuss specific methods and tools.)

• "Walk me through your experience building or contributing to an enterprise design system. What were the key challenges and successes?" (Highlight your understanding of scalability, consistency, and component management.)

• "How do you approach user research and discovery for a new digital service, especially in a government or public sector context?" (Emphasize ethical considerations, diverse user groups, and validation methods.) Company & Culture Questions:

• "What interests you about ARC Business Solutions and this specific contract role?" (Research ARC's services and industry focus.)

• "How do you typically collaborate with Product Managers, Business Analysts, and Developers in an Agile environment?" (Provide specific examples of your communication and integration strategies.)

• "Describe a situation where you had to balance conflicting stakeholder requirements or user needs. How did you resolve it?" (Showcase your negotiation, prioritization, and decision-making skills.) Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative: the challenge, your role and process, the solutions you designed, and the results achieved.

• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use high-quality visuals for your design artifacts.

• Process Emphasis: Clearly explain your design methodology for each project, highlighting your use of user research, ideation techniques, prototyping, and testing.

• Quantify Impact: Be prepared to discuss any metrics or quantifiable outcomes related to your work. If not directly available, discuss the intended impact and how it would be measured.

• Tool Demonstration: If asked, be ready to briefly demonstrate your proficiency in Figma or walk through a prototype you created.

📝 Enhancement Note: Preparation should focus on demonstrating senior-level strategic thinking, deep process knowledge, strong communication skills, and a proven ability to deliver impactful UX and Service Design solutions, especially within complex organizational structures.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link and ensure your resume clearly displays the reference number JK:UX in the subject line when emailing your resume to hr@arcbus.com.

• Portfolio Customization: Tailor your portfolio to highlight projects that showcase your senior-level Service Design, UX/UI, and Human-Centred Design experience, particularly those involving complex environments or digital transformation.

• Resume Optimization: Ensure your resume clearly outlines your 10+ years of UX/UI and Service Design experience, with a specific emphasis on your 5+ years supporting digital transformation in government, public sector, or Crown corporation settings. Use keywords from the job description.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on articulating your design process, rationale, and the impact of your work. Prepare to discuss your experience with Figma, Miro, Jira, Confluence, and accessibility standards.

• Company Research: Familiarize yourself with ARC Business Solutions' services, industry expertise (Energy, Utilities, Government, Financial Services), and approach to IT solutions. Understand their client-oriented culture and commitment to technical excellence.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.