Senior Web Designer

📍 Job Overview

Job Title: Senior Web Designer

Company: JCTM, LLC

Location: Arlington, Virginia, US

Job Type: Full Time

Category: Web Design & Operations

Date Posted: 2026-09-18

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• This role is crucial for enhancing digital collaboration and information-sharing capabilities for the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Information Operations Directorate (IOD).

• You will leverage your expertise in User Interface (UI), User Experience (UX), and graphic design to create accessible and effective digital solutions.

• The position involves significant work with content management systems, particularly SharePoint, and the development of data visualizations and dashboards for stakeholder reporting.

• A key aspect of this role is ensuring all digital content and platforms adhere to Section 508 accessibility standards for Information and Communication Technology (ICT).

📝 Enhancement Note: While the title is "Senior Web Designer," the responsibilities strongly indicate a blend of design, content management, and operations support, with a significant focus on accessibility and data visualization within a government context. This role would appeal to operations professionals who have a strong design background and are interested in improving the efficiency and accessibility of internal government digital platforms.

📈 Primary Responsibilities

• Design, develop, and maintain SharePoint sites and other authorized digital collaborative platforms to enhance organizational information sharing and communication.

• Manage content lifecycle, including collection, delivery, retrieval, governance, and overall information management for the IOD and CISA.

• Apply UI, UX, graphic design, and communication best practices to support government-approved activities and mission objectives.

• Create compelling data visualizations, interactive dashboards, and comprehensive reports to effectively communicate findings and insights to IOD and CISA stakeholders.

• Support the development and maintenance of CISA's public-facing internet sites and information platforms as assigned, ensuring a consistent and accessible user experience.

• Ensure all applicable ICT, electronic documents, web-based content, dashboards, charts, and data visualizations comply with Section 508 accessibility standards.

• Validate and document accessibility conformance for all developed or modified ICT, providing necessary records for compliance.

📝 Enhancement Note: The responsibilities highlight a need for proactive management of digital assets and platforms, emphasizing process adherence and compliance. This extends beyond traditional web design to include operational aspects of content governance and accessibility management.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Graphic Design, Web Design, Information Technology, Human-Computer Interaction, or a related field is typically expected for a Senior role. Equivalent practical experience may be considered.

Experience: Minimum of 5-10 years of progressive experience in web design, UI/UX design, graphic design, and content management, with a demonstrated track record of supporting digital collaboration platforms.

Required Skills:

• Proven expertise in User Interface (UI) design principles and best practices.

• Strong User Experience (UX) design skills, focusing on intuitive and efficient user journeys.

• Proficient graphic design capabilities, including visual aesthetics and branding consistency.

• Demonstrated experience supporting and designing SharePoint sites and other digital collaborative platforms.

• Solid understanding of content management principles and practices.

• Familiarity with Microsoft 365 suite, particularly applications relevant to collaboration and content management.

• Knowledge and practical application of Section 508 accessibility requirements for ICT.

• Excellent communication skills, with the ability to articulate design concepts and technical requirements to diverse stakeholders. Preferred Skills:

• Experience with data visualization tools such as Power BI.

• Familiarity with Power Apps and Power Automate for workflow automation and application development.

• Experience supporting public-facing government websites.

• Ability to create accessible charts, graphs, and data visualizations.

• Experience in validation and documentation of accessibility conformance.

📝 Enhancement Note: The explicit mention of Section 508 compliance and Microsoft 365 tools like Power BI, Power Apps, and Power Automate suggests that candidates with government contracting experience or experience in highly regulated environments will have a distinct advantage. The "Senior" title implies a need for leadership potential and the ability to mentor junior designers.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 projects demonstrating a strong portfolio of UI/UX and graphic design work, with a focus on digital platforms and accessibility.

• Include case studies that highlight your process for designing user-centered interfaces, particularly for complex systems or government-related projects.

• Provide examples of content management strategies or SharePoint site designs that you have developed or significantly contributed to.

• Demonstrate projects where Section 508 accessibility standards were a primary consideration and how you ensured compliance.

• Showcase examples of data visualization, dashboard design, or reporting interfaces you have created, explaining the data sources and stakeholder needs addressed. Process Documentation:

• Detail your systematic approach to user research and needs analysis for new digital projects or platform enhancements.

• Document your workflow for designing, prototyping, and iterating on UI/UX solutions, including user testing methodologies.

• Explain your process for collaborating with content creators, developers, and stakeholders to ensure seamless integration and effective delivery of digital assets.

• Outline your methodology for assessing and ensuring Section 508 compliance throughout the design and development lifecycle, including documentation and validation steps.

📝 Enhancement Note: For this role, a portfolio is critical. It needs to go beyond aesthetic appeal to demonstrate a deep understanding of user needs, accessibility compliance, and the ability to translate complex data into understandable visualizations. The process documentation should reflect a structured, methodical approach to design and compliance.

💵 Compensation & Benefits

Salary Range: $110,000 - $135,000 per year

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan (e.g., 401k) with potential company match.

• Paid time off (PTO), including vacation, sick leave, and holidays.

• Opportunities for professional development, training, and certifications.

• Access to government-approved collaborative platforms and state-of-the-art technology.

• Potential for career growth and advancement within JCTM.

Working Hours: Standard full-time position, likely 40 hours per week. While specific flexibility is not detailed, government contracting roles often adhere to standard business hours, with potential for occasional overtime based on project needs.

📝 Enhancement Note: The provided salary range is competitive for a Senior Web Designer in the Arlington, VA area, especially within the government contracting sector. Benefits are standard for full-time positions, but the emphasis on professional development and access to advanced technology is a key differentiator for operations-focused roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Services & Government Contracting. JCTM, LLC operates within the intersection of technology solutions and government support, likely focusing on IT services, information management, and digital transformation for federal agencies.

Company Size: While not explicitly stated, the ADP recruitment portal suggests a company that utilizes robust HR systems, indicating it's likely a small to medium-sized enterprise (SME) or a larger contractor with dedicated HR infrastructure.

Founded: The founding date is not provided, but the company's focus on supporting government agencies suggests a history of navigating federal contracts and compliance.

Team Structure:

• The Senior Web Designer will likely be part of a broader IT or Digital Services team, potentially within a unit supporting the IOD and CISA.

• This team may include information managers, data analysts, business analysts, and other technical specialists, fostering a collaborative environment.

• The reporting structure will likely be to a Project Manager or a Director of Digital Services, with direct collaboration with CISA/IOD stakeholders. Methodology:

• JCTM emphasizes knowledge, experience, integrity, and commitment. This suggests a culture that values expertise, ethical conduct, and dedication to client mission success.

• The company fosters collaboration and growth, indicating an environment where employees are encouraged to share knowledge and develop their skills.

• A data-driven approach is implied through the focus on data visualization and reporting, aiming for measurable impact and informed decision-making.

Company Website: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=3685db8c-def2-47cd-88d9-6ff855dc2ecc

📝 Enhancement Note: The company culture appears to be mission-oriented, focusing on supporting national security and government operations. This requires a high degree of professionalism, attention to detail, and a commitment to compliance and quality.

📈 Career & Growth Analysis

Operations Career Level: This is a "Senior" level position, indicating a need for significant experience and the ability to work independently, lead projects, and potentially mentor junior staff. It sits at a mid-to-senior level within design and operations support functions.

Reporting Structure: The role reports to a Project Manager or equivalent leadership within JCTM, with close collaboration and reporting to CISA/IOD stakeholders on project progress and deliverables. This dual reporting dynamic is common in government contracting.

Operations Impact: The Senior Web Designer's work directly impacts the efficiency, accessibility, and effectiveness of information dissemination and collaboration within CISA and IOD. By improving digital platforms and data visualization, the role contributes to better decision-making, enhanced stakeholder communication, and more efficient operations for critical government functions.

Growth Opportunities:

• Skill Advancement: Deepen expertise in Section 508 compliance, advanced data visualization tools (Power BI), and Microsoft 365 ecosystem applications (Power Apps, Power Automate).

• Leadership Development: Opportunity to lead design initiatives, mentor junior designers, and contribute to strategic planning for digital solutions within government contracts.

• Specialization: Develop a niche in accessible government IT design, information architecture for large organizations, or advanced dashboard development for public sector analytics.

• Career Progression: Potential to move into roles such as Lead Designer, Digital Strategy Manager, or Project Manager within JCTM, particularly on government contracts.

📝 Enhancement Note: The growth potential is tied to mastering government-specific requirements like Section 508 and leveraging advanced Microsoft tools, which are highly valued in the federal IT sector. The "pending contract award" status suggests that successful performance could lead to long-term engagement and further opportunities.

🌐 Work Environment

Office Type: The role is "On-site" in Arlington, VA. This implies a traditional office environment where collaboration with colleagues and direct interaction with government stakeholders is expected. The environment will likely be professional and geared towards government contracting standards.

Office Location(s): Arlington, Virginia, a hub for government contractors and federal agencies, offering proximity to key decision-makers and resources.

Workspace Context:

• The workspace will likely be equipped with standard office technology and access to JCTM's approved software stack, including Microsoft 365 and relevant design tools.

• Expect a collaborative atmosphere with opportunities to work alongside information management specialists, data analysts, and other technical professionals.

• The environment will require adherence to government security protocols and potentially cleared personnel access for certain areas or systems.

Work Schedule: Standard business hours (e.g., 9 AM - 5 PM EST) are anticipated, with a 40-hour work week. While not explicitly stated, government contracting roles may require flexibility to meet project deadlines or attend stakeholder meetings outside of core hours.

📝 Enhancement Note: The on-site requirement suggests a need for candidates comfortable with a structured work environment and direct collaboration, which is typical for roles supporting government agencies where security and direct communication are paramount.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess alignment with the required skills and experience.

• Technical Interview: Likely includes discussions about your design process, experience with SharePoint, data visualization tools, and Section 508 compliance. Expect to be asked about specific projects and how you approached challenges.

• Portfolio Presentation: You may be asked to present a selection of your work, explaining your design choices, process, and the impact of your contributions, with a strong emphasis on accessibility.

• Behavioral/Situational Interview: Questions focused on your ability to collaborate, problem-solve, communicate with stakeholders, and adapt to government environments.

• Final Interview: May involve meeting with hiring managers or key stakeholders to assess cultural fit and overall suitability for the role and JCTM's client engagement.

Portfolio Review Tips:

• Highlight Accessibility: Clearly showcase projects where Section 508 compliance was a priority. Detail your methods for ensuring accessibility and any challenges overcome.

• Demonstrate Process: For each project, explain your design thinking, user research, iterative design process, and collaboration with teams. Use diagrams or flowcharts if helpful.

• Quantify Impact: Where possible, use metrics to demonstrate the success of your designs (e.g., improved user engagement, reduced error rates, successful accessibility audits).

• Tailor to Government: If you have government or public sector experience, emphasize it. Showcase your understanding of government procurement, security, and compliance requirements.

• Clarity and Conciseness: Ensure your portfolio is well-organized, easy to navigate, and clearly communicates your skills and accomplishments.

Challenge Preparation:

• Be prepared to discuss hypothetical scenarios related to designing accessible dashboards, improving SharePoint site usability, or managing content governance.

• Practice articulating your design decisions and their rationale, especially concerning user needs, accessibility, and stakeholder requirements.

• Research JCTM, LLC and CISA's mission and IOD's role to understand the context of the work and demonstrate genuine interest.

📝 Enhancement Note: The emphasis on Section 508 and data visualization for government stakeholders means interviewers will be looking for demonstrated experience and a structured approach to these specific areas, not just general design skills.

🛠 Tools & Technology Stack

Primary Tools:

• SharePoint: Extensive experience designing, developing, and managing SharePoint sites for collaboration and content management.

• UI/UX Design Software: Proficiency in industry-standard tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Figma, Sketch, or similar for wireframing, prototyping, and visual design.

• Content Management Systems (CMS): Experience with various CMS platforms, with a specific focus on SharePoint.

Analytics & Reporting:

• Power BI: Experience creating dashboards, reports, and data visualizations to present complex data in an understandable format for stakeholders.

• Microsoft 365 Suite: Familiarity with the broader M365 ecosystem, including Teams, OneDrive, and potentially others that integrate with SharePoint and Power BI.

CRM & Automation:

• Power Apps & Power Automate: Preferred skills in developing simple applications and automating workflows within the Microsoft ecosystem to enhance user experience and operational efficiency.

• Accessibility Testing Tools: Familiarity with tools and techniques for testing and validating Section 508 compliance (e.g., WAVE, AXE, browser developer tools).

📝 Enhancement Note: The technology stack is heavily skewed towards the Microsoft ecosystem, with a particular emphasis on SharePoint and Power BI for data visualization. Proficiency here is not just preferred but likely essential for success in this role.

👥 Team Culture & Values

Operations Values:

• Integrity: Upholding ethical standards in all design and communication efforts, especially within a government context.

• Commitment: Dedication to supporting the mission of CISA and IOD, ensuring timely and high-quality deliverables.

• Collaboration: Working effectively with cross-functional teams, government stakeholders, and other JCTM personnel to achieve shared goals.

• Knowledge & Expertise: Valuing and applying deep understanding in UI/UX, graphic design, content management, and accessibility to solve complex problems.

• Efficiency: Striving for streamlined processes and user-friendly designs that optimize information access and collaboration.

Collaboration Style:

• Cross-functional Integration: Actively partnering with information managers, data analysts, and developers to ensure cohesive and functional digital solutions.

• Stakeholder Engagement: Regularly communicating with CISA/IOD personnel to gather requirements, present designs, and incorporate feedback.

• Process Improvement Focus: A culture that encourages continuous improvement of digital platforms and workflows, driven by data and user feedback.

• Knowledge Sharing: An environment where best practices in design, accessibility, and collaboration tools are shared and adopted across teams.

📝 Enhancement Note: The company values align with typical government contracting expectations: reliability, ethical conduct, and mission focus. The emphasis on collaboration and expertise suggests a team that values diverse skill sets working towards a common objective.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Government Requirements: Adapting to the specific policies, security protocols, and compliance mandates of federal agencies like DHS/CISA.

• Ensuring Universal Accessibility: Consistently meeting and documenting Section 508 compliance across diverse digital assets and platforms.

• Balancing Design Aesthetics with Functionality: Creating visually appealing interfaces that are also highly functional, intuitive, and accessible for all users.

• Managing Evolving Technology: Keeping pace with updates to Microsoft 365, SharePoint, and new visualization tools while maintaining existing systems.

• Potential Contract Award Uncertainty: The role is contingent on a contract award, which may introduce a period of transition or a need for adaptability.

Learning & Development Opportunities:

• Advanced Certifications: Pursuing certifications in accessibility (e.g., IAAP) or specific Microsoft technologies (e.g., Power BI, SharePoint).

• Government IT Training: Access to specialized training relevant to government IT environments and cybersecurity best practices.

• Mentorship: Opportunities to learn from senior technical staff and project managers within JCTM.

• Exposure to Diverse Projects: Working on various aspects of digital transformation for a critical federal agency, offering broad experience.

📝 Enhancement Note: The primary challenges revolve around compliance and the unique demands of government IT. Growth opportunities are strongly linked to mastering these specific areas and expanding technical skills within the Microsoft ecosystem.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to ensure Section 508 compliance for a complex digital project. What was your process, and what challenges did you face?"

• "How would you approach designing a dashboard in Power BI to communicate key operational metrics to senior CISA leadership?"

• "Walk us through your process for designing and improving a SharePoint site for team collaboration. What user needs would you prioritize?"

• "Imagine a scenario where a stakeholder requests a design element that conflicts with accessibility guidelines. How would you handle this?" Company & Culture Questions:

• "What interests you about working for JCTM, LLC, and specifically supporting CISA/IOD?"

• "How do you stay current with best practices in UI/UX design, accessibility, and Microsoft technologies?"

• "Describe your experience working in a government contracting environment or with government clients."

• "How do you handle feedback or constructive criticism on your design work?" Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, perhaps by project type or by showcasing specific skills (e.g., accessibility, data visualization).

• Narrative: For each project, tell a story: the problem, your approach, the solution, and the outcome/impact. Emphasize your role and contributions.

• Accessibility Focus: Dedicate specific slides or sections to demonstrating your understanding and application of Section 508 principles.

• Tool Proficiency: Briefly mention the tools used and highlight your expertise in SharePoint, Power BI, and other relevant technologies.

• Stakeholder Communication: Prepare to discuss how you would communicate your design rationale and project progress to various stakeholders.

📝 Enhancement Note: Interviewers will be looking for a blend of design acumen, technical proficiency (especially with the Microsoft stack), and a deep understanding of government requirements like Section 508. Your ability to articulate your process and demonstrate problem-solving skills will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the ADP recruitment portal link provided.

• Resume Optimization: Tailor your resume to highlight experience with SharePoint, UI/UX design, graphic design, content management, data visualization (Power BI), and a strong emphasis on Section 508 compliance. Use keywords from the job description.

• Portfolio Curation: Select your strongest projects that best represent your skills in UI/UX, graphic design, SharePoint, data visualization, and accessibility. Prepare a concise narrative for each to showcase your process and impact.

• Interview Preparation: Practice answering common interview questions related to design process, accessibility, stakeholder management, and your experience with Microsoft technologies. Be ready to discuss your portfolio in detail.

• Company Research: Familiarize yourself with JCTM, LLC's mission and the role of CISA and IOD within the Department of Homeland Security to demonstrate informed interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.