Senior Product Writer (UX)

📍 Job Overview

Job Title: Senior Product Writer (UX)

Company: Gong.io

Location: Dublin, Ireland

Job Type: Full-Time

Category: Product Content Strategy / UX Writing

Date Posted: May 27, 2026

Experience Level: Mid-Senior Level (5+ years)

Remote Status: Hybrid

🚀 Role Summary

• Spearhead content strategy and architecture for specific product pillars within Gong's AI-powered Revenue Intelligence platform.

• Craft clear, concise, and user-centric microcopy for UI elements, ensuring a seamless user experience.

• Develop comprehensive user assistance content, including Help Center articles, tutorials, and best practices.

• Collaborate closely with Product Managers, Engineers, and Designers to provide essential UX/UI feedback and drive product improvements.

• Define and maintain the Content Team Style Guide, design system, and other critical team assets to ensure content consistency and quality.

📝 Enhancement Note: This role is positioned as a Senior Product Writer, indicating a need for strategic thinking beyond just writing. The emphasis on "advancing our product documentation architecture, strategy, & design" and "defining its content strategy" suggests a significant opportunity to shape the future of content at Gong, moving beyond execution to strategic planning within the UX writing domain.

📈 Primary Responsibilities

• Own the end-to-end content lifecycle for assigned product "pillars," from ideation to delivery and iteration.

• Develop and implement user-centric microcopy for features, buttons, error messages, and other UI components, ensuring clarity and ease of use.

• Author and maintain high-quality Help Center content, including step-by-step guides, in-depth tutorials, and strategic best practices documentation.

• Create effective user assistance content, such as in-app walkthroughs and contextual sidebar information, to enhance user adoption and proficiency.

• Actively participate in product development cycles, providing critical UX/UI feedback to design and engineering teams to improve usability and content integration.

• Contribute to the evolution of the Content Team Style Guide and design system, ensuring brand voice, tone, and terminology consistency across all product touchpoints.

• Establish and manage feedback loops from internal stakeholders and external customer channels to identify content gaps, prioritize needs, and drive continuous improvement.

• Stay informed about market trends in revenue intelligence and UX writing, proactively seeking innovative ways to present content and engage a global audience.

📝 Enhancement Note: The responsibilities highlight a blend of strategic ownership and hands-on content creation. The emphasis on "owning and managing all the content needs for your product pillar" and "providing feedback on UX/UI" suggests a senior individual contributor role with significant autonomy and influence on the product's user experience.

🎓 Skills & Qualifications

Education: Bachelor's degree in English, Communications, Journalism, Technical Writing, or a related field, or equivalent practical experience.

Experience: 5+ years of professional experience specifically in UX writing, microcopy development, and creating Help Center content for software products.

Required Skills:

• Native-level English proficiency with exceptional writing, editing, and proofreading skills.

• Proven ability to empathize with diverse customer personas and adapt writing tone and voice accordingly.

• Demonstrated experience in managing and prioritizing multiple content projects with minimal supervision.

• Strong understanding of UX principles and best practices in user interface design.

• Experience collaborating effectively with cross-functional teams, including Product Managers, Engineers, and Designers.

• Proficiency in research methodologies to understand user needs and market trends.

• Excellent time management and multitasking capabilities in a fast-paced environment.

Preferred Skills:

• Experience with content management systems (CMS) and documentation platforms.

• Familiarity with AI-powered revenue intelligence or sales technology platforms.

• Experience contributing to or maintaining a design system or style guide.

• Knowledge of localization best practices for global audiences.

• Familiarity with agile development methodologies.

📝 Enhancement Note: The requirement for "mother-tongue English" and the emphasis on adapting tone and voice for specific customer personas indicate a strong focus on nuanced communication. The mention of "minimum of management handholding" and "manage and prioritize your tasks with input from outside stakeholders" clearly defines this as a role for an experienced, independent professional.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated selection of UX writing samples, including microcopy examples (e.g., button labels, error messages, onboarding flows) demonstrating clarity, conciseness, and user-centricity.

• Case studies showcasing your process for writing Help Center articles, tutorials, or user guides, highlighting how you addressed user needs and improved information discoverability.

• Examples of your contribution to content strategy, style guides, or design systems, demonstrating your ability to establish and maintain content standards.

• Demonstrations of how you've provided UX/UI feedback to product teams, illustrating your ability to influence product design through content.

Process Documentation:

• Showcase your approach to defining content requirements for new features, including user journey mapping and information architecture considerations.

• Illustrate your workflow for creating, reviewing, and publishing Help Center content, including any use of collaboration tools or feedback mechanisms.

• Present examples of how you've iterated on content based on user feedback or analytics, demonstrating a commitment to continuous improvement.

• Highlight experience in contributing to or developing documentation architecture that supports scalability and maintainability.

📝 Enhancement Note: For a Senior Product Writer role, a portfolio is crucial. It should not only display writing samples but also demonstrate strategic thinking, process, and impact. Applicants should be prepared to discuss their portfolio pieces in detail, focusing on the "why" behind their content decisions and the measurable outcomes achieved.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior Product Writer with 5+ years of experience in Dublin, Ireland, the estimated salary range is €60,000 - €85,000 annually. This estimate considers the cost of living in Dublin and the competitive market for specialized UX writing talent in the tech sector.

Benefits:

• Comprehensive private health insurance plans for individuals and families.

• Annual Wellbeing Fund: A flexible stipend to support a healthy and active lifestyle.

• Mental Health Support: Access to covered therapy and coaching services.

• Education & Learning Stipend: Financial support for personal and professional development.

• Flexible Vacation Time: Encourages a healthy work-life balance with ample time off.

• Paid Parental Leave: Generous leave for new parents to support family needs.

• Quarterly Company-wide Recharge Days: Dedicated days for rest and rejuvenation for all employees.

Working Hours: Standard full-time hours are expected, likely around 40 hours per week. The company operates under a flexible hybrid model, allowing for a balance between in-office collaboration and remote work.

📝 Enhancement Note: The provided salary range is an estimate based on publicly available data for similar roles in Dublin. Actual compensation will depend on the candidate's specific experience, qualifications, and negotiation. The benefits package is extensive and highlights Gong's commitment to employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Artificial Intelligence / SaaS (specifically Revenue Intelligence) - Gong operates at the forefront of AI-driven solutions for revenue teams, transforming how businesses manage sales and customer interactions. This high-growth, innovative sector demands adaptability and a forward-thinking mindset.

Company Size: While the exact current size isn't specified, Gong is described as a "hyper-growth company" with a significant global presence, indicating a large and rapidly expanding organization. This means opportunities for impact but also a dynamic, evolving environment.

Founded: Founded in 2015, Gong has a relatively young history but has achieved rapid market penetration and recognition, building a strong reputation in the competitive tech landscape.

Team Structure:

• The Product department is collaborative, consisting of experienced Product Managers, Engineers, and Designers.

• The Content Team is responsible for defining content strategy and architecture, working closely with product teams.

Methodology:

• Data-Driven Insights: Gong leverages AI and data analysis to provide actionable insights for revenue teams. This data-centric approach likely extends to content strategy and performance evaluation.

• Agile Development: The fast-paced environment and collaboration with engineering suggest an agile or similar iterative development methodology.

• User-Centric Design: A core tenet is creating exceptional product experiences, implying a strong focus on user needs and feedback in all product development stages, including content.

Company Website: www.gong.io

📝 Enhancement Note: Gong's culture is described as ambitious, fast-paced, and focused on impact. The "Own. Solve. Impact." ethos suggests a high degree of autonomy and accountability for employees. The company's rapid growth in the AI/SaaS space implies a culture of continuous innovation and learning.

📈 Career & Growth Analysis

Operations Career Level: This role is a Senior Product Writer, positioned as a key individual contributor within the product development lifecycle. It requires strategic thinking, ownership of significant product areas, and the ability to influence product direction through content. It's a step towards potential leadership in content strategy or specialization in advanced UX writing.

Reporting Structure: The Senior Product Writer will likely report to a Content Lead, Head of Product Content, or a senior manager within the Product organization. They will work closely with Product Managers, Designers, and Engineers on specific product "pillars."

Operations Impact: The Senior Product Writer's impact is directly tied to enhancing user experience, improving product adoption, and supporting customer success through clear, effective, and strategic content. By owning content strategy for product pillars, they contribute to the overall usability and market adoption of Gong's Revenue AI platform, indirectly driving revenue growth.

Growth Opportunities:

• Leadership in Content: Opportunity to grow into a Lead UX Writer or Content Strategist role, managing a team or a broader content domain.

• Specialization: Deepen expertise in specific areas of UX writing, AI product content, or content architecture.

• Cross-functional Advancement: Develop broader product management or design skills through close collaboration with those teams.

• Industry Influence: Contribute to defining best practices in UX writing for AI-driven SaaS products, potentially speaking at conferences or contributing to industry publications.

📝 Enhancement Note: The "Own. Solve. Impact." philosophy suggests that growth is tied to demonstrated impact and initiative. For a Senior role, progression often involves taking on more complex product areas, mentoring junior writers, or moving into strategic leadership positions within the content function.

🌐 Work Environment

Office Type: The role operates under a flexible hybrid work model, requiring 3 days per week in the Dublin office (Dame St. Office, Dublin 2). This indicates a modern workspace designed for collaboration and focused work.

Office Location(s): Dame St. Office, Dublin 2, Ireland. This central Dublin location likely offers good accessibility via public transport and is situated in a vibrant business district.

Workspace Context:

• Collaborative Environment: The hybrid model encourages in-person collaboration with Product Managers, Engineers, and Designers on specific product "pillars."

• Tools & Technology: Access to modern tools and technologies necessary for UX writing, content management, and product development.

• Team Interaction: Regular opportunities for direct interaction with cross-functional teams, fostering a shared understanding of product goals and user needs.

Work Schedule: A standard full-time work schedule is expected, with flexibility provided by the hybrid model. This allows for focused work time, whether in the office or remotely, accommodating personal needs while ensuring team alignment and productivity.

📝 Enhancement Note: The hybrid model with 3 days in the office balances the need for in-person collaboration and team cohesion with the flexibility valued by many professionals. This setup is common in tech companies and aims to foster both a strong team culture and individual productivity.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess your qualifications and experience alignment.

• Hiring Manager Interview: Discussion about your background, experience, and motivation for the role, focusing on your approach to UX writing and content strategy.

• Skills Assessment/Case Study: A practical exercise, likely involving a writing task or a prompt to analyze and improve existing product content, demonstrating your microcopy and problem-solving skills. This may involve a presentation of your work.

• Team Interviews: Meetings with Product Managers, Designers, and potentially other writers to evaluate your collaboration style, cultural fit, and ability to integrate into the product team.

• Final Interview: Potentially with a senior leader to discuss your strategic vision and long-term impact.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest, most relevant projects that showcase your UX writing and content strategy skills. Prioritize work that demonstrates impact and problem-solving.

• Highlight Process: For each project, clearly articulate the problem, your role, your process (research, ideation, collaboration, iteration), and the measurable outcomes or impact. Use visuals where appropriate.

• Showcase Microcopy Expertise: Include specific examples of UI text, error messages, onboarding flows, or other microcopy, explaining the rationale behind your word choices and design.

• Demonstrate Strategic Thinking: If possible, include examples of your contributions to style guides, content architecture, or content strategy development.

• Tailor to Gong: Research Gong's product and target audience. Frame your portfolio pieces to highlight how your skills can address their specific needs and contribute to their Revenue AI platform.

Challenge Preparation:

• Understand Gong's Product: Familiarize yourself with Gong's platform, its value proposition, and its target users.

• Practice Microcopy Exercises: Work through common UX writing challenges, focusing on clarity, conciseness, and tone.

• Prepare to Discuss Strategy: Be ready to articulate your approach to content strategy, style guide development, and user research for content.

• Articulate Impact: Prepare to discuss how your work has positively impacted user experience, product adoption, or business goals, using metrics where possible.

📝 Enhancement Note: The application process likely involves assessing both writing craft and strategic thinking. A strong portfolio that demonstrates a clear process, problem-solving, and measurable impact will be key to advancing. Be prepared to discuss "Own. Solve. Impact." in the context of your past work.

🛠 Tools & Technology Stack

Primary Tools:

• Content Management Systems (CMS): Experience with platforms like Contentful, Sanity, or similar for managing and publishing content.

• Documentation Tools: Familiarity with tools used for creating and distributing Help Center content (e.g., Zendesk, Intercom, or dedicated documentation platforms).

• Design Collaboration Tools: Proficiency with tools like Figma, Sketch, or Adobe XD for reviewing UI mockups and collaborating on design elements and microcopy.

Analytics & Reporting:

• Product Analytics Platforms: Familiarity with tools like Amplitude, Mixpanel, or Google Analytics to understand user behavior and inform content optimization.

• User Feedback Tools: Experience with platforms for collecting and analyzing user feedback (e.g., surveys, in-app feedback widgets, support tickets).

CRM & Automation:

• CRM Systems: While not directly a CRM role, understanding how product content integrates with user journeys managed in CRMs (like Salesforce) can be beneficial.

• In-App Messaging/Guidance Tools: Experience with tools like Pendo, WalkMe, or similar for delivering in-app onboarding and user assistance content.

📝 Enhancement Note: While specific tools aren't listed, the role implies a need for proficiency in standard UX writing and content management software. Familiarity with tools that facilitate collaboration with design and engineering teams, as well as those used for user feedback and analytics, will be advantageous.

👥 Team Culture & Values

Operations Values:

• Own. Solve. Impact.: This core philosophy emphasizes taking ownership of problems, finding effective solutions, and driving tangible results. For a writer, this means not just documenting but actively contributing to product improvement.

• Data-Driven: A strong reliance on data and insights to inform decisions, likely extending to how content performance is measured and improved.

• Customer-Centric: A deep focus on understanding and serving the needs of Gong's users, ensuring all content is relevant, helpful, and user-friendly.

• Collaboration: A culture that values teamwork and effective communication across departments to achieve shared goals.

• Innovation: A drive to push boundaries and develop cutting-edge solutions, which applies to both product development and content strategy.

Collaboration Style:

• Cross-Functional Integration: Expect close collaboration with Product Managers, Engineers, and Designers, requiring clear communication and a shared understanding of product goals.

• Feedback-Oriented: A culture that encourages open feedback on designs, content, and processes to foster continuous improvement.

• Knowledge Sharing: A supportive environment where team members share insights, best practices, and learnings to elevate the collective expertise.

📝 Enhancement Note: Gong's explicit emphasis on "Own. Solve. Impact." is a key cultural indicator. Candidates should be prepared to demonstrate how they embody these principles in their work ethic and approach to problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Defining Content Strategy: As Gong defines its content strategy, the Senior Product Writer will face the challenge of establishing best practices, scalable processes, and a consistent voice across a growing product suite.

• Balancing Autonomy and Collaboration: Effectively managing independent ownership ("Own") while ensuring seamless collaboration with diverse teams and stakeholders requires strong communication and organizational skills.

• Pacing with Hyper-Growth: Keeping content aligned with rapid product development in a hyper-growth environment necessitates agility, efficient workflows, and the ability to prioritize effectively.

• Evolving AI Landscape: Staying current with advancements in AI and revenue intelligence to ensure content remains accurate, relevant, and forward-thinking.

Learning & Development Opportunities:

• Strategic Content Leadership: Opportunity to shape and lead content initiatives, potentially mentoring junior writers or defining new content domains.

• Deep Dive into AI/Revenue Tech: Gaining in-depth knowledge of AI applications in sales and revenue operations, becoming an expert in a high-demand field.

• Cross-Functional Skill Development: Learning from product managers, designers, and engineers to broaden understanding of product development processes and user experience design.

• Industry Best Practices: Contributing to and learning from Gong's evolving content standards, potentially influencing industry best practices for UX writing in SaaS.

📝 Enhancement Note: The challenges presented are typical of hyper-growth tech companies and offer significant opportunities for professional development. The role is ideal for someone who thrives in dynamic environments and seeks to make a strategic impact.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for defining the content strategy for a new product feature or a product pillar. How do you ensure it aligns with user needs and business goals?" (Focus on research, persona development, content architecture, and collaboration).

• "How do you approach providing constructive feedback on UX/UI designs from a content perspective? Can you give an example of a time your feedback significantly improved a product's usability?" (Highlight your ability to influence design and articulate rationale).

Company & Culture Questions:

• "How does Gong's 'Own. Solve. Impact.' philosophy resonate with your work style? Can you provide an example from your experience?" (Connect your past achievements to this core company value).

• "How do you ensure your writing tone and voice are appropriate for different user personas and use cases?" (Showcase your empathy and adaptability in communication).

Portfolio Presentation Strategy:

• Structure for Impact: Organize your portfolio presentation logically, perhaps by project or by skill area (e.g., microcopy, Help Center, strategy).

• Tell a Story: For each project, explain the problem, your role, your process, the solution (your content), and the results or impact. Quantify achievements whenever possible.

• Highlight Collaboration: Mention how you worked with product managers, designers, and engineers.

• Be Prepared for Deep Dives: Anticipate questions about specific word choices, your research methods, and the iterative process behind your work.

• Showcase Process, Not Just Polish: While polished writing is essential, demonstrating your thought process, research, and iteration is equally important for a senior role.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, a user-centric approach, and the ability to collaborate effectively within a fast-paced, product-driven environment. Be ready to articulate your process and impact clearly, using examples tied to Gong's "Own. Solve. Impact." philosophy.

📌 Application Steps

To apply for this Senior Product Writer (UX) position:

• Submit your application through the provided link on Greenhouse.

• Curate Your Portfolio: Select 3-5 of your strongest UX writing and content strategy projects. Focus on showcasing your ability to craft clear microcopy, develop user assistance content, and contribute to content architecture. Ensure each project clearly outlines the problem, your process, your solution, and any measurable impact.

• Tailor Your Resume: Highlight your 5+ years of relevant experience, emphasizing achievements in UX writing, microcopy, Help Center content, and cross-functional collaboration. Use keywords from the job description naturally.

• Prepare Your Story: Practice articulating your experience and approach to UX writing, content strategy, and collaboration. Be ready to discuss your portfolio pieces in detail and how they align with Gong's "Own. Solve. Impact." philosophy.

• Research Gong: Thoroughly understand Gong's product, target audience, and company culture. Familiarize yourself with their mission and values to demonstrate genuine interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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