Senior Product UX Designer (Automation and AI_

📍 Job Overview

Job Title: Senior Product UX Designer (Automation and AI)

Company: Hyland

Location: Hyderabad, Telangana, India / Kolkata, West Bengal, India

Job Type: Full-Time

Category: Product UX Design / Operations Technology

Date Posted: May 13, 2026

Experience Level: 5-10 Years

Remote Status: Remote OK

🚀 Role Summary

• Design and deliver intuitive user experiences for Hyland's AI-powered automation suite within the Content Innovation Cloud (CIC).

• Translate complex AI capabilities and automation workflows into user-friendly, scalable product designs.

• Drive accessibility standards (WCAG 2.2 AA) and ensure a high level of usability for enterprise software.

• Collaborate closely with cross-functional teams including product management, engineering, and user research to bring innovative solutions to market.

• Contribute to and evolve Hyland's design system, ensuring consistency and efficiency across products.

📝 Enhancement Note: This role is a blend of User Experience (UX) Design and a focus on operational technology, specifically within the AI and Automation space. While the title is "Product UX Designer," the responsibilities and requirements strongly align with designing systems that drive operational efficiency and leverage AI for business process automation, making it highly relevant for operations-minded professionals with a design aptitude. The emphasis on "scalable systems," "operational efficiency," and "automated workflows" highlights its connection to the broader GTM and RevOps technology landscape.

📈 Primary Responsibilities

• Design and prototype user interfaces, interaction models, and workflows for AI-driven automation features, ensuring they are intuitive and efficient.

• Collaborate with Product Managers and Engineers to define product requirements, conduct design reviews, and ensure successful implementation of designs.

• Translate user research findings and customer feedback into actionable design improvements and new feature concepts.

• Develop and maintain detailed design specifications, annotated wireframes, and interactive prototypes for developer handoff.

• Champion accessibility best practices, ensuring all designs meet WCAG 2.2 AA standards for complex data, forms, and dashboards.

• Contribute to the expansion and governance of the Hyland design system, including UI components, patterns, and style guides.

• Proactively identify opportunities for design cohesion and improvement across the automation and AI product suite.

• Participate in Agile development cycles, providing design support and adapting to shifting priorities and technical constraints.

• Design for complex scenarios including human-in-the-loop interactions, agent workflows, and system integrations across multiple platforms.

📝 Enhancement Note: The responsibilities emphasize a deep engagement with the technical underpinnings of AI and automation, requiring a designer to not only create user-friendly interfaces but also to understand and articulate the logic of automated processes and AI decision-making. This goes beyond typical UX and touches upon how technology directly impacts operational workflows and efficiency.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent practical experience in Design, HCI, Computer Science, or a related field.

Experience: 5+ years of proven product design experience delivering complex enterprise software with consumer-grade usability and polish, with strong examples of shipped work and measurable impact.

Required Skills:

• 5+ years of proven product design experience delivering complex enterprise software with consumer-grade usability and polish, backed by strong examples of shipped work and measurable impact.

• Proven delivery of products meeting WCAG 2.2 AA success criteria, including responsive reflow considerations and hands-on collaboration with accessibility specialists.

• Design system fluency with experience applying and extending a component system, ideally with Material Design 3 and/or Angular Material, with strong judgment around component use, consistency, and scalability.

• Strong product judgment with a proven ability to navigate tradeoffs and deliver scalable, supportable, and efficient experiences.

• Proficiency with Figma and a track record of producing interactive prototypes and clear specs within Agile product delivery teams.

• Research-informed practice with the ability to translate qualitative and quantitative insights into flows, prototypes, and iterative improvements.

• Strong visual design, interaction design, and microcopy writing skills.

• Demonstrated success collaborating with developers and product owners in defining and designing digital products and experiences.

• Experience leading design activities within an Agile product delivery methodology.

• Strong oral and written communication skills, with the ability to interact with diverse stakeholders with discretion and tact.

• Strong organizational, multi-tasking, and time management skills.

• Ability to work efficiently and independently on one or more projects, often with ambiguity, constraints of time and scope, and technical complexity.

Preferred Skills:

• Experience in the AI products space, designing for AI-enabled, model-driven experiences with an understanding of key considerations like transparency, control, safety, bias, and quality.

• Strong ability to break down complex user goals into clear agent workflows, task steps, decision points, permissions, fallback paths, and human-in-the-loop moments.

• Domain-specific experience designing around BPMN or agent building and lifecycle management.

• Proven experience designing for complex workflow and automation platforms where users wire together triggers, actions, and integrations across multiple systems.

• Strong ability to shape how users instruct, interact with, and understand AI systems — combining prompt and instruction design, conversational flow, and transparent explanations.

📝 Enhancement Note: The "Required Skills" section is robust and covers core UX competencies. The "Preferred Skills" are crucial for this specific role, highlighting expertise in AI, automation workflows (like BPMN), and human-AI interaction. This suggests that candidates with a background in designing operational technology, workflow automation tools, or AI interfaces will be highly competitive. The emphasis on "enterprise software" and "consumer-grade usability" indicates a need for designers who can balance complex functionality with an intuitive user experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A professional portfolio showcasing a minimum of 5+ years of shipped enterprise software design work.

• Demonstrations of pragmatic and creative thinking, including the ability to work within constraints, shifting schedules, and priorities.

• Clear examples of how user research and data informed your design decisions and led to measurable impact.

• Case studies that highlight your process for translating complex user goals and technical requirements into intuitive interfaces and workflows.

• Evidence of designing for accessibility (WCAG 2.2 AA) with specific examples of how you addressed responsive reflow and inclusive design principles.

Process Documentation:

• Showcase your process for creating high-quality and effective design artifacts, including concepts, user journeys, storyboards, user flows, wireframes, and interactive prototypes.

• Include examples of how you collaborated with developers and product owners in defining and designing digital products and experiences.

• Demonstrate your experience integrating user research into product designs and design practices, showing the iterative nature of your work.

• Provide documentation detailing interaction behaviors and acceptance criteria for developers, illustrating your ability to enable delivery with strong specifications.

• Highlight your experience leading design activities within an Agile product delivery methodology, showcasing project lifecycle management.

📝 Enhancement Note: For a Senior Product UX Designer role, especially one focused on complex enterprise software like AI and automation, the portfolio is paramount. The emphasis on "shipped work," "measurable impact," and "process documentation" suggests that candidates need to demonstrate not just creative talent but also a structured, user-centric, and results-oriented design methodology. For operations roles, showcasing how designs improved efficiency, reduced errors, or streamlined workflows will be particularly impactful.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: ₹2,000,000 - ₹4,000,000 per annum (INR)

• Methodology: This estimate is based on industry benchmarks for Senior Product UX Designers with 5-10 years of experience in major Indian tech hubs like Hyderabad and Kolkata. Factors considered include the complexity of enterprise software design, specialization in AI/Automation, and the remote work arrangement. Salary data from platforms like Glassdoor, AmbitionBox, and LinkedIn Salary for similar roles in India were used, with adjustments for Hyland's likely position as a significant enterprise software provider.

Benefits:

• Career Development Resources: Opportunities for professional growth, skill enhancement, and advancement within Hyland.

• Wellbeing Programs: Initiatives focused on employee health and work-life balance.

• Innovation Practices: A culture that encourages new ideas, experimentation, and staying at the forefront of technology.

• Comprehensive Health Insurance: Medical coverage for employees and potentially dependents.

• Paid Time Off: Generous leave policies including vacation, sick leave, and holidays.

• Remote Work Flexibility: The ability to work from home, promoting work-life integration.

• Employee Stock Purchase Plans or Stock Options: Potential for equity ownership through company programs.

Working Hours: Standard 40-hour work week, with potential for flexibility around project deadlines and team collaboration needs. The role involves collaboration with European colleagues, which may necessitate occasional adjustments to working hours.

📝 Enhancement Note: The salary range is an estimate for India. Benefits are tailored based on the "About Hyland" and "#HylandLife" sections, emphasizing employee support and growth, which are common in tech companies. The working hours note addresses the international collaboration aspect.

🎯 Team & Company Context

🏢 Company Culture

Industry: Enterprise Software / Information Technology / Content Services Platform. Hyland operates in a competitive market where organizations are increasingly looking for intelligent solutions to manage their data and automate business processes. The focus on AI and automation positions Hyland at the forefront of digital transformation.

Company Size: Nearly 4,000 employees globally. This signifies a well-established company with significant resources, structured processes, and opportunities for diverse career paths, while still maintaining a culture that values individual contribution.

Founded: 1991. Hyland has a long history and deep expertise in the enterprise content management space, evolving into a leader in content services and intelligent automation. This longevity suggests stability and a proven track record.

Team Structure:

• The UX Design team likely operates within product divisions, embedded within specific product lines like the Content Innovation Cloud (CIC). This means designers work closely with dedicated product managers and engineering teams for those products.

• Reporting structure likely involves a Design Lead or Director of UX who oversees multiple designers and projects, ensuring alignment with broader company design strategy.

Methodology:

• Data-driven design: Utilizing user research, analytics, and A/B testing to inform design decisions and measure impact.

• Agile development: Working in iterative cycles, with close collaboration between design, product, and engineering.

• Design Systems approach: Building and leveraging a comprehensive component library for consistency, efficiency, and scalability.

• User-centricity: Prioritizing user needs and business goals to create effective and usable solutions.

Company Website: https://www.hyland.com/

📝 Enhancement Note: The company context highlights Hyland as a mature, global enterprise software provider with a strong focus on innovation in AI and automation. This is crucial for candidates to understand how their role contributes to strategic business objectives and requires a sophisticated approach to design within a complex technological environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Product UX Designer. It signifies a level of expertise where the individual is expected to not only execute design tasks but also to contribute strategically, mentor junior designers, and lead design initiatives. The focus on AI and automation within enterprise software suggests a career path that bridges traditional UX with the cutting edge of operational technology.

Reporting Structure: The Senior UX Designer will likely report to a UX Design Manager or Director, who oversees the design strategy for the Content Innovation Cloud or related product suites. They will work collaboratively within cross-functional product teams.

Operations Impact: The role's impact is significant. By designing user-friendly interfaces for AI and automation tools, this position directly influences how businesses can achieve operational efficiency, unlock insights from data, and streamline complex workflows. Successful designs can lead to increased customer adoption, reduced training times, and improved productivity for Hyland's clients, directly contributing to revenue and market competitiveness.

Growth Opportunities:

• Specialization: Deepen expertise in AI/ML UX, automation design, or specific industry verticals served by Hyland.

• Leadership: Transition into a Lead UX Designer role, managing a small team or a specific product area, or move into a UX Management position.

• Strategy: Influence broader product strategy and design system evolution, contributing to Hyland's overall GTM and innovation efforts.

• Cross-Functional Mobility: Opportunities to move into Product Management or related GTM roles by leveraging a deep understanding of user needs and product development.

• Mentorship: Guide and mentor junior designers, fostering talent within the UX team.

📝 Enhancement Note: The career growth analysis emphasizes how a UX design role in operations technology can be a strategic stepping stone, offering paths into leadership, specialized technical areas, and broader product strategy. This is particularly relevant for operations professionals looking to understand the technology side of GTM and RevOps.

🌐 Work Environment

Office Type: The role is advertised as Remote OK, with preferred locations in Hyderabad or Kolkata, India. This indicates a flexible work arrangement, focusing on output and results rather than physical presence in a traditional office setting.

Office Location(s): While remote, Hyland has offices in Hyderabad and Kolkata, suggesting these cities are hubs for their operations and potential future collaboration points. The mention of potential travel to Europe implies that while the role is primarily remote, there might be occasional opportunities or requirements for in-person collaboration with international teams.

Workspace Context:

• Remote Setup: Employees are expected to have a suitable home office setup conducive to productive work, including reliable internet access.

• Digital Collaboration Tools: Expect heavy reliance on digital collaboration platforms (e.g., Slack, Microsoft Teams, Zoom, Miro) for daily communication, brainstorming, and team meetings.

• Design Tools: Access to industry-standard design and prototyping software such as Figma will be provided or expected.

• Cross-functional Interaction: Regular interaction with global teams, including those in Europe and other parts of India, fostering a diverse and dynamic virtual work environment.

Work Schedule: The standard working hours are approximately 40 hours per week. However, due to collaboration with teams in different time zones (especially Europe), there may be a need for flexibility, potentially involving early morning or late evening calls. This requires strong time management skills to balance work and personal life effectively.

📝 Enhancement Note: The remote nature of the role, combined with international collaboration, highlights the need for strong self-discipline, excellent communication skills, and adaptability to different time zones. This is a common characteristic of roles supporting global GTM and operations functions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review your application and portfolio for initial fit.

• Portfolio Presentation: Expect to present your portfolio, walking through 2-3 key projects that best demonstrate your skills in enterprise UX, AI/automation design, and accessibility. Be prepared to discuss your process, challenges, and outcomes.

• Technical/Design Interviews: In-depth discussions about your design approach, problem-solving skills, and experience with specific tools and methodologies (Figma, Design Systems, WCAG). You may be asked to critique existing designs or solve a hypothetical design problem.

• Cross-functional Collaboration Interview: Conversations with Product Managers and Engineers to assess your ability to collaborate effectively, translate requirements, and manage tradeoffs.

• Behavioral Interview: Questions focused on your experience leading projects, mentoring others, handling ambiguity, and cultural fit within Hyland's collaborative environment.

• Final Interview: A meeting with senior leadership or key stakeholders to discuss strategic fit and overall candidacy.

Portfolio Review Tips:

• Curate Strategically: Select projects that directly align with the job description – enterprise software, AI/automation, complex workflows, and accessibility.

• Show Your Process: For each project, clearly outline the problem, your role, the process you followed (research, ideation, prototyping, testing, iteration), the solutions you designed, and the impact/outcomes.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., improved task completion rates, reduced error rates, increased user satisfaction, increased adoption of features).

• Highlight AI/Automation Specifics: If you have experience designing for AI or automation, make sure these projects are prominent. Explain how you addressed user control, transparency, bias, and human-in-the-loop considerations.

• Accessibility Focus: Dedicate a section or clearly call out your experience with WCAG standards and how you ensure accessible design.

• Design System Contribution: Showcase examples of how you've applied, extended, or contributed to design systems.

• Clarity and Conciseness: Present your work clearly and concisely. Be prepared to speak eloquently about your design decisions.

Challenge Preparation:

• Design Exercise: You might be given a short design challenge to complete within a timeframe, or a take-home assignment. This will likely involve a problem related to AI, automation, or complex data visualization.

• Problem Framing: Practice breaking down complex problems into smaller, manageable parts.

• Solution Articulation: Be ready to articulate your design rationale, consider edge cases, and explain how your proposed solution meets user needs and business objectives.

• Agile Context: Understand how your design process would fit within an Agile development cycle.

📝 Enhancement Note: The interview process and portfolio review tips are tailored to a senior-level design role, emphasizing strategic thinking and demonstrated impact. For operations-focused candidates, highlighting how their design work directly contributes to operational efficiency, data utilization, or process automation will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaboration. Proficiency is a must.

• Design Systems: Experience with Material Design 3 and/or Angular Material is highly preferred. Understanding how to apply and extend component libraries is critical.

• Prototyping Tools: Beyond Figma, experience with other advanced prototyping tools may be beneficial for complex interactions.

• Collaboration Tools: Slack, Microsoft Teams, Miro, Jira, Confluence for team communication, ideation, and project management.

Analytics & Reporting:

• User Research Platforms: Tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Hotjar, Qualtrics).

• Analytics Tools: Familiarity with how product analytics are used to inform design decisions (e.g., Google Analytics, Amplitude, Mixpanel), though direct analysis may not be the designer's primary role.

CRM & Automation:

• While not a direct operational tool for this role, an understanding of how UX design impacts the adoption and effectiveness of CRM and automation platforms will be valuable. Experience designing for workflow automation tools or platforms that integrate with enterprise systems is a plus.

• BPMN (Business Process Model and Notation): Preferred skill, indicating experience in designing for workflow automation platforms.

📝 Enhancement Note: The tools listed are standard for senior UX designers, with a specific emphasis on Figma and design systems. The mention of BPMN and designing for workflow automation platforms directly links this role to operational technology and process design, making it relevant for individuals with a GTM or RevOps background who are interested in the UX side of these systems.

👥 Team Culture & Values

Operations Values:

• Kindness and Humility: Hyland values a supportive and approachable work environment where team members treat each other with respect.

• Inclusive Collaboration: Encouraging diverse viewpoints and ensuring everyone feels welcome and heard. This is crucial when working with global teams.

• Constructive Debate: Valuing open discussion and healthy disagreement to arrive at the best solutions.

• Curiosity and Initiative: Encouraging a proactive mindset, a desire to learn, and a willingness to take ownership.

• Integrity and Responsibility: Adhering to privacy, information security, and AI guidelines, ensuring ethical and secure product development.

Collaboration Style:

• Cross-functional integration: Strong emphasis on working closely with Product Managers, Engineers, and Researchers to achieve shared goals.

• Feedback-driven: An open culture for giving and receiving constructive feedback to continuously improve designs and processes.

• Knowledge Sharing: Encouraging the sharing of best practices, learnings, and insights across the design team and with other departments.

• Outcome-oriented: Focusing on delivering tangible results and measurable impact through collaborative efforts.

📝 Enhancement Note: The team culture and values emphasize a collaborative, inclusive, and results-driven environment. For operations professionals, understanding these values is key to assessing cultural fit and how teamwork is structured, especially in a remote, global setting. The focus on AI guidelines also points to a responsible approach to technology development.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Ambiguity: Translating complex, cutting-edge AI and automation concepts into clear, user-friendly experiences requires navigating significant ambiguity and technical complexity.

• Balancing Enterprise Needs with Usability: Delivering sophisticated enterprise-grade functionality while maintaining consumer-grade usability and polish is a constant challenge.

• Ensuring Scalability and Consistency: Designing systems and patterns that hold up across diverse products, teams, roles, and edge cases requires a robust and scalable design approach.

• Adhering to Strict Accessibility Standards: Meeting and exceeding WCAG 2.2 AA standards for complex interfaces demands meticulous attention to detail and close collaboration.

• International Collaboration: Working effectively with teams across different time zones and cultures requires strong communication and adaptability.

Learning & Development Opportunities:

• AI/ML UX Specialization: Deepen expertise in designing for artificial intelligence, machine learning, and agentic systems, a rapidly growing field.

• Design System Leadership: Contribute to the strategic evolution of Hyland's design system, potentially leading its development or governance.

• Cross-functional Skill Development: Gain exposure to product management, engineering processes, and business strategy within the enterprise software domain.

• Industry Conferences and Training: Opportunities to attend relevant UX, AI, and design conferences, and pursue certifications.

• Mentorship and Coaching: Develop leadership skills by mentoring junior designers and contributing to team growth.

📝 Enhancement Note: The challenges and growth opportunities highlight the dynamic nature of this role. It's an opportunity to work with advanced technology and develop specialized skills in a high-demand area, offering significant career advancement potential.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a highly ambiguous problem. How did you approach it, and what was the outcome?" (Focus on your process for clarifying requirements, user research, and iterative design.)

• "How do you balance user needs with business objectives and technical constraints when designing enterprise software?" (Prepare examples demonstrating your ability to make informed tradeoffs and find optimal solutions.)

• "Walk me through a complex AI or automation workflow you designed. What were the key considerations for user control, transparency, and human-in-the-loop interactions?" (Be ready to illustrate your understanding of AI/automation UX principles.)

Company & Culture Questions:

• "What do you know about Hyland's Content Innovation Cloud and our focus on AI/automation?" (Research the company's products and strategic direction.)

• "How do you approach collaboration with engineers and product managers, especially in an Agile environment?" (Emphasize your teamwork, communication, and iterative development experience.)

• "Describe a situation where you had to navigate constructive debate within a team. How did you handle it, and what was the result?" (Showcase your ability to contribute positively to team dynamics.)

Portfolio Presentation Strategy:

• Storytelling: Frame each project as a narrative – the problem, your unique contribution, the process, the solution, and the impact.

• Focus on Process: Clearly articulate your design thinking, research methods, and iterative steps.

• Visual Clarity: Ensure your presentation is visually appealing and easy to follow. Use mockups, prototypes, and flow diagrams effectively.

• Quantify Results: Whenever possible, use data and metrics to support the success of your projects.

• Address AI/Automation: Specifically highlight how you considered AI/automation nuances in your designs.

• Concise and Engaging: Aim for clarity and brevity. Be prepared for questions and engage your audience.

📝 Enhancement Note: Interview preparation advice is geared towards a senior UX role, with a strong emphasis on demonstrating strategic thinking, problem-solving skills, and a deep understanding of the product development lifecycle, particularly in the context of AI and enterprise software.

📌 Application Steps

To apply for this Senior Product UX Designer position:

• Submit your application through the provided link on the Hyland careers portal.

• Portfolio Customization: Curate your portfolio to prominently feature 2-3 projects that best demonstrate your experience with enterprise software, AI/automation design, complex workflows, and accessibility (WCAG 2.2 AA). Ensure these projects highlight your process, impact, and collaboration skills.

• Resume Optimization: Tailor your resume to include keywords from the job description such as "Product UX Design," "AI," "Automation," "Figma," "WCAG 2.2 AA," "Design Systems," "Enterprise Software," and "Agile." Quantify achievements where possible.

• Interview Preparation: Thoroughly research Hyland, its products (especially the Content Innovation Cloud), and its company culture. Practice presenting your portfolio and articulating your design rationale for potential interview questions.

• Company Research: Understand Hyland's position in the enterprise software market and their commitment to AI and automation. Be prepared to discuss how your design philosophy aligns with their values and goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.