UX Designer - VIC

📍 Job Overview

Job Title: UX Designer

Company: Nexigen Digital

Location: Narre Warren, Victoria, Australia

Job Type: Full-time, Salaried

Category: User Experience (UX) Design, Product Design, Software Engineering

Date Posted: June 03, 2026

Experience Level: Mid-Level (Estimated 2-5 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on transforming customer experiences by designing a unified control panel and rethinking user journeys across products.

• The UX Designer will be instrumental in Nexigen Digital's transition into a product-centric company, influencing strategy from the ground up.

• Key responsibilities include end-to-end user research, translating insights into actionable design solutions, and close collaboration with engineering and product teams.

• The position requires a blend of creative design, analytical thinking, and a deep understanding of user behavior to drive product innovation.

📝 Enhancement Note: The job title "UX Designer - VIC" and the description strongly indicate a role focused on user experience and product design, embedded within a software engineering team. The emphasis on "rethinking how our customers experience us from the ground up" and "transitioning into a true product company" suggests a strategic, impactful role for a designer passionate about user-centric development and data-informed decision-making. The location is specified as Narre Warren, Victoria, Australia, which is part of the broader Melbourne metropolitan area.

📈 Primary Responsibilities

• Design and iterate on a new unified customer control panel, mapping user flows between products and management tasks.

• Translate fragmented, product-specific management experiences into a cohesive, user-friendly interface for a shared hosting platform.

• Lead, plan, and coordinate the user testing program, including participant recruitment, session execution, and synthesis of findings into actionable design improvements.

• Conduct in-depth user interviews and synthesize qualitative insights alongside quantitative data to formulate clear, evidence-based design recommendations.

• Develop wireframes, prototypes, and high-fidelity designs using Figma and UXPin, ensuring practical implementation through close collaboration with engineers and product managers.

• Analyze customer behavior using tools like PostHog and Google Analytics to validate design decisions and measure the impact of implemented changes.

• Collaborate effectively with software engineers to ensure designs are technically feasible, build-ready, and accurately implemented according to specifications.

• Continuously learn and stay updated on UX best practices, industry trends, and relevant technologies.

• Contribute to a culture of collaboration, knowledge sharing, and continuous improvement within the product and engineering teams.

• Ensure designs adhere to accessibility standards (WCAG) and inclusive design principles, paying close attention to edge cases.

📝 Enhancement Note: The core responsibilities are heavily weighted towards user research, design execution, and cross-functional collaboration. The emphasis on "owning user research end to end" and using "real evidence" to ground decisions highlights the importance of data-driven design and a proactive approach to understanding user needs. The mention of specific tools like Figma, UXPin, PostHog, and Google Analytics indicates the need for practical tool proficiency.

🎓 Skills & Qualifications

Education: While a formal degree in Design, HCI, or a related field is beneficial, Nexigen Digital explicitly states they will consider personal and self-taught experience. The emphasis is on demonstrable skills and a strong portfolio.

Experience:

• Minimum of 2-5 years of demonstrable experience in UX design, preferably for web applications, dashboards, or customer-facing platforms.

• Experience in roles requiring independent user research, including planning and conducting usability testing and interviews.

• Proven ability to synthesize qualitative and quantitative data into actionable design recommendations.

Required Skills:

• UX Design & Research: Proficient in user research methodologies (interviews, usability testing), qualitative and quantitative data synthesis, and translating findings into design solutions.

• Design & Prototyping Tools: High proficiency with Figma and UXPin for creating wireframes, prototypes, and high-fidelity designs.

• User-Centricity: A genuine curiosity about user behavior and a strong ability to articulate the reasoning behind design decisions.

• Collaboration: Ability to work effectively within an agile team, collaborating with engineers and product managers. Familiarity with collaboration tools like Jira.

• Technical Understanding: Solid understanding of website and app design principles, including fundamentals of HTML and CSS, to facilitate communication with engineers.

• Analytics Tools: Comfortable using analytics and product tools such as PostHog and Google Analytics to inform and validate design work.

• Attention to Detail: Thorough consideration of edge cases, user flows, and accessibility in design work.

Preferred Skills:

• Experience designing within complex, multi-product ecosystems or consolidating fragmented user experiences.

• Understanding of design systems and component libraries for maintaining product consistency.

• Familiarity with the Domain Name and Web Hosting industry (e.g., cPanel, WHM, Plesk).

• Exposure to accessibility standards (WCAG) and inclusive design practices.

• Working understanding of front-end code development to better assess implementation feasibility.

📝 Enhancement Note: The "right person" section clearly outlines the essential requirements, emphasizing practical experience and a specific mindset ("genuinely curious," "treats every design decision as a problem to be understood"). The inclusion of "ideally for web applications, dashboards, or customer-facing platforms" and the explicit mention of considering "personal & self taught experience" suggest flexibility in educational background, with a strong preference for a relevant portfolio and practical skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 2-3 detailed case studies demonstrating ownership of the UX process from problem identification through to solution and impact.

• Research & Analysis: Clearly present your methodology for user research (interviews, testing) and how you synthesized both qualitative and quantitative data to inform design decisions.

• Design Evolution: Illustrate the iterative design process, including wireframes, prototypes, and high-fidelity mockups, highlighting key design decisions and their rationale.

• Tool Proficiency: Demonstrate practical application of design and prototyping tools (Figma, UXPin) and analytics tools (PostHog, Google Analytics) within your projects.

• Impact & Results: Quantify the impact of your designs where possible, using metrics from analytics or user feedback to demonstrate improvements in user behavior, task completion, or satisfaction.

Process Documentation:

• User Journey Mapping: Examples of how you have mapped out user journeys to understand pain points and identify opportunities for improvement.

• Workflow Design: Prototypes or design specifications that illustrate the creation of cohesive and efficient user workflows, particularly for complex or multi-step processes.

• Collaboration & Handoff: Evidence of how you collaborate with engineers and product managers, including design handoff documentation or examples of working within an agile sprint cycle.

📝 Enhancement Note: While not explicitly stated as a "portfolio requirement," the job description heavily implies the need for a strong portfolio that showcases the candidate's ability to own user research, translate findings into design, and collaborate effectively. The prompt asks for specific portfolio guidance for operations roles, so this section is tailored to reflect what a UX designer's portfolio should demonstrate in the context of this role's responsibilities, focusing on process, data, and impact.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for a mid-level UX Designer in the Melbourne metropolitan area (Narre Warren), with an estimated 2-5 years of experience, the expected salary range is approximately AUD $90,000 - $120,000 per annum. This estimate considers the cost of living in Victoria, Australia, and the specialized skills required for this role.

Benefits:

• Award-Winning Workplace: Recognized as "Employer of Choice" in the Australian Business Awards.

• On-site Dining: Weekly catered meals (breakfast and lunch) prepared in the on-site kitchen.

• Snack & Beverage Bar: Fully stocked snack bar with chips, chocolates, nuts, protein bars, fresh fruit, and a drink fridge with soft drinks, juices, and water.

• Fitness & Wellness: Fully equipped private gym with weekly on-site personal training sessions.

• Recreation Facilities: Wellness center with a sound-proof gaming stadium (85” 4K TV, racing simulator, pinball, arcade), pinball machine, arcade machine, and air hockey table.

• Personal Grooming: On-site salon offering free regular haircuts by a resident barber and stylist.

• Professional Development: Funded training and upskilling opportunities that benefit both the individual and the business.

Working Hours:

• Standard full-time hours are expected, likely around 40 hours per week, with flexibility potentially available within the on-site work environment.

📝 Enhancement Note: The original job description does not include salary information. The provided salary range is an estimate based on typical market rates for a UX Designer with 2-5 years of experience in the Melbourne area, Australia. Research was conducted using common salary aggregators and industry reports for UX Designer roles in Australia. The benefits are directly extracted and detailed from the provided text.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Software Development, Digital Services (with a strong focus on transitioning into a product company). Nexigen Digital operates within a competitive tech landscape, likely serving customers in the web hosting or related digital infrastructure sectors, given the mention of "shared hosting platform" and "cPanel, WHM, Plesk."

Company Size: The description mentions being referred to as the "Google of south-east Melbourne" and having unique facilities, suggesting a medium to large-sized company with a significant employee base and resources dedicated to employee well-being and culture.

Founded: While the founding date is not specified, the company's current phase of "transitioning into a true product company" indicates a period of strategic growth and evolution.

Team Structure:

• The UX Designer will be embedded within a software engineering team, signifying close collaboration with developers and product managers.

• The description highlights a "top-down mandate to take care of the people," suggesting a supportive management structure that values employee well-being.

Methodology:

• Data-Driven Design: A strong emphasis on grounding design decisions in user research, analytics (PostHog, Google Analytics), and user behavior.

• Agile Development: Familiarity with agile methodologies and tools like Jira is expected, indicating a fast-paced, iterative development process.

• User-Centricity: The primary focus is on understanding customer needs and improving their experience from the ground up.

• Continuous Learning: The company actively encourages and funds training and upskilling, fostering a culture of ongoing development.

Company Website: Nexigen.digital

📝 Enhancement Note: The company culture is portrayed as innovative, employee-focused, and undergoing a strategic shift towards product development. The "Google of south-east Melbourne" comparison suggests a vibrant, well-resourced, and possibly campus-like work environment. The emphasis on user research and data aligns with modern product development practices.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Designer, requiring demonstrated experience and the ability to work independently on user research and design tasks. It's a crucial role in Nexigen Digital's product evolution, offering significant influence.

Reporting Structure: The UX Designer will be embedded within a software engineering team. While the direct reporting manager isn't specified, they will likely report to a Lead UX Designer, Head of Product, or Engineering Manager, working closely with Product Managers.

Operations Impact: The UX Designer's work will directly impact the usability and adoption of Nexigen Digital's core customer-facing platform. By creating a unified and intuitive experience, they will contribute to customer satisfaction, retention, and potentially revenue growth through improved product engagement. Their role is pivotal in shaping the company's identity as a product-first organization.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in user research, specific design tools, analytics interpretation, and potentially accessibility or design systems.

• Product Ownership: Potential to take on more ownership of specific product features or user flows, becoming a subject matter expert.

• Leadership Potential: As Nexigen Digital grows its product team, there may be opportunities to mentor junior designers or lead small design initiatives.

• Industry Exposure: Gaining experience in the web hosting industry and understanding the unique challenges of designing for complex technical platforms.

• Continuous Learning: Access to funded training and upskilling provides a clear path for professional development and staying current with UX trends.

📝 Enhancement Note: This role offers a significant opportunity for a UX Designer to influence product direction during a critical transition phase. The growth potential is tied to the company's product development trajectory and the individual's ability to drive user-centric initiatives.

🌐 Work Environment

Office Type: The description strongly suggests a modern, well-equipped office environment, drawing parallels to "the Google of south-east Melbourne." This implies a campus-like setting with extensive on-site amenities and a focus on employee comfort and collaboration.

Office Location(s): Narre Warren, Victoria, Australia. This location is in the south-eastern suburbs of Melbourne, suggesting a suburban office park or a dedicated corporate campus rather than a central business district location.

Workspace Context:

• Collaborative Spaces: The emphasis on an "Employer of Choice" culture and extensive facilities suggests ample opportunities for informal collaboration, brainstorming, and cross-functional team interaction.

• Technology & Tools: Access to industry-standard design and analytics tools (Figma, UXPin, PostHog, Google Analytics) will be readily available.

• Amenities: The extensive list of on-site perks (gym, catering, gaming, salon) indicates a work environment designed to support employee well-being and productivity, making it an attractive place to spend time.

Work Schedule: The role is full-time, with standard working hours likely around 40 per week. While on-site, the company culture seems to support a good work-life balance, as evidenced by the extensive benefits and focus on employee care.

📝 Enhancement Note: The work environment is presented as a significant drawcard, offering a premium employee experience beyond typical office setups. This environment is designed to foster creativity, collaboration, and employee retention.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with HR or a recruiter to assess basic qualifications, cultural fit, and interest.

• Technical Interview (Portfolio Review): A deeper dive into your portfolio with the hiring manager or senior UX/Product team members. Be prepared to walk through 2-3 detailed case studies, explaining your process, design decisions, and the outcomes.

• Skills-Based Assessment/Challenge: Potentially a design exercise or a case study problem to assess your problem-solving approach, design thinking, and ability to apply UX principles under timed conditions.

• Team/Cultural Fit Interview: Meeting with potential colleagues (engineers, product managers) to assess collaboration style and how you align with Nexigen Digital's values and team dynamics.

• Final Interview: Possibly with a senior leader to discuss overall fit, career aspirations, and finalize the offer.

Portfolio Review Tips:

• Storytelling: Structure your case studies as narratives. Clearly define the problem, your role, the process you followed, the decisions you made, and the results achieved.

• Show, Don't Just Tell: Use visuals extensively – wireframes, user flows, prototypes, high-fidelity mockups, and any data visualizations or research synthesis.

• Quantify Impact: Whenever possible, use metrics (e.g., conversion rate improvements, task completion times, user satisfaction scores) to demonstrate the tangible impact of your work.

• Highlight Research: Emphasize your user research process and how insights directly informed your design solutions. This is a key requirement for this role.

• Tool Proficiency: Be ready to discuss your experience with Figma, UXPin, PostHog, and Google Analytics, and how you leverage them.

• Accessibility Focus: Showcase any examples where you've considered accessibility and inclusive design.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully grasp the problem statement, target users, and business goals. Ask clarifying questions.

• Process Over Perfection: Focus on demonstrating your thought process and methodology, rather than delivering a perfectly polished final design within a limited time.

• Prioritize: Identify the most critical aspects of the problem and focus your efforts there.

• Communicate: Clearly articulate your assumptions, design choices, and trade-offs.

📝 Enhancement Note: The interview process is expected to be thorough, with a strong emphasis on portfolio review and practical application of UX skills. Candidates should prepare to articulate their process, demonstrate their problem-solving abilities, and showcase how they use data to drive design decisions.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (primary), UXPin. Proficiency is essential for creating wireframes, interactive prototypes, and high-fidelity mockups.

• User Research: Tools for participant recruitment and session management (specific tools not mentioned, but expected).

• Collaboration: Jira (for agile workflow management and ticket tracking).

Analytics & Reporting:

• Product Analytics: PostHog, Google Analytics. Essential for understanding user behavior, tracking feature adoption, and validating design impact.

• Data Synthesis: Proficiency in synthesizing insights from both qualitative (user interviews) and quantitative (analytics) data.

CRM & Automation:

Industry-Specific Tools (Preferred):

• Familiarity with control panel interfaces common in web hosting (e.g., cPanel, WHM, Plesk) could be advantageous for understanding the existing landscape.

📝 Enhancement Note: The required toolset is clearly defined, with a strong emphasis on industry-standard design software (Figma, UXPin) and product analytics platforms (PostHog, Google Analytics). The ability to integrate these tools into a user research and design workflow is critical.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value, driving all design and product decisions based on genuine user needs and behaviors.

• Data-Driven Decisions: A commitment to using evidence from user research and analytics to inform and validate design choices.

• Collaboration: A strong emphasis on teamwork, knowledge sharing, and open communication across product, engineering, and design functions.

• Continuous Improvement: A culture that encourages learning, iteration, and a proactive approach to problem-solving and process optimization.

• Egoless Design: A preference for design decisions guided by evidence and user feedback rather than personal preference; openness to feedback and constructive criticism.

Collaboration Style:

• Embedded within Engineering: Close, day-to-day collaboration with software engineers and product managers within an agile framework.

• Cross-Functional Partnership: Working as a key partner to product management and engineering, influencing product strategy through user insights.

• Open Feedback Loop: Encouraging constructive feedback and iterative design processes, where ideas are shared and refined collaboratively.

• Knowledge Sharing: An environment that promotes sharing best practices, learnings from research, and design techniques among team members.

📝 Enhancement Note: The company culture appears to be highly progressive, fostering a supportive and collaborative environment that prioritizes employee well-being and professional growth, reminiscent of top tech companies. The "egoless design" principle is particularly important for collaborative environments.

⚡ Challenges & Growth Opportunities

Challenges:

• Product Transition: Navigating the complexities of a company transitioning into a product-first organization, which may involve evolving processes and priorities.

• Unifying Fragmented Experiences: The significant challenge of redesigning a fragmented user experience into a cohesive, unified control panel.

• Balancing User Needs with Technical Constraints: Effectively translating user research into designs that are feasible within engineering capabilities and timelines.

• Measuring Impact: Demonstrating the tangible impact of UX improvements through data, especially in a product evolving from a service-oriented background.

Learning & Development Opportunities:

• Deep Dive into Product Strategy: Opportunity to influence product direction and gain strategic insights by being involved in the company's product evolution.

• Advanced UX Skill Development: Hands-on experience with complex user research, analytics interpretation, and designing for a multi-product ecosystem.

• Industry-Specific Knowledge: Gaining exposure to the web hosting industry and its unique user needs and technical considerations.

• Funded Training: Access to company-funded courses, workshops, and potentially conferences to enhance UX skills, learn new tools, or explore related fields.

• Mentorship: Potential to learn from senior team members and contribute to the growth of a developing UX function within Nexigen Digital.

📝 Enhancement Note: The challenges presented are typical for a designer in a growth-stage tech company focused on product development. The opportunities for learning and growth are significant, particularly for someone who thrives in a dynamic environment and enjoys contributing to strategic product decisions.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a unified experience from fragmented systems. What was your process, and what were the key challenges?"

• "How do you approach user research independently? Walk us through planning and executing a usability test for a new feature."

• "How do you use data (qualitative and quantitative) to inform your design decisions? Provide an example where data led you to a surprising design outcome."

• "Explain your process for translating user insights into wireframes, prototypes, and high-fidelity designs. How do you collaborate with engineers during this phase?"

Company & Culture Questions:

• "What interests you about Nexigen Digital's transition into a product company?"

• "How do you see your UX philosophy aligning with our emphasis on data-driven decisions and user-centricity?"

• "Describe your ideal team environment and how you contribute to a collaborative culture."

• "What are your thoughts on accessibility and inclusive design, and how do you incorporate them into your work?"

Portfolio Presentation Strategy:

• Focus on Process & Rationale: For each case study, clearly articulate the "why" behind your design decisions. Explain the problem, your user research findings, and how they drove your solutions.

• Quantify Results: Whenever possible, use metrics to demonstrate the success of your designs. If direct metrics aren't available, discuss how you would measure success or what qualitative feedback you received.

• Showcase Iteration: Present the evolution of your designs, from early sketches and wireframes to final mockups, highlighting how feedback and testing informed changes.

• Tool Demonstration: Be ready to discuss your proficiency with Figma, UXPin, and analytics tools, and how you leverage them effectively.

• Conciseness: Be mindful of time. Prepare to present your most impactful projects succinctly, focusing on the key learnings and achievements.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong grasp of the UX process, a data-driven mindset, excellent collaboration skills, and the ability to articulate design decisions clearly. The portfolio is the central piece for showcasing these capabilities.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the Nexigen Digital careers portal.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating end-to-end user research, complex web application design, and data-informed decision-making. Prioritize case studies that showcase your ability to create unified user experiences.

• Resume Optimization: Ensure your resume clearly articulates your experience with UX design, user research, Figma, UXPin, PostHog, and Google Analytics. Use keywords from the job description and quantify your achievements where possible.

• Interview Preparation: Practice walking through your portfolio case studies, focusing on explaining your process, rationale, and the impact of your designs. Prepare to discuss your approach to user research and collaboration.

• Company Research: Thoroughly research Nexigen Digital's current product offerings, their market position, and their stated goal of becoming a product company. Understand their values and culture as described.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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