Senior Product Strategy and Operations Advisor, Tempus Technologies

📍 Job Overview

Job Title: Senior Product Strategy and Operations Advisor, Tempus Technologies

Company: PNC (Tempus Technologies subsidiary)

Location: Pittsburgh, PA, United States (The Tower at PNC Plaza)

Job Type: Full-Time

Category: Product Operations / Strategy & Operations

Date Posted: April 21, 2026

Experience Level: 5-10 years

Remote Status: Hybrid (with potential for remote work in select locations, requiring occasional in-office participation)

🚀 Role Summary

• Drives cross-functional coordination across product initiatives, bridging Product, Engineering, and Design teams to enhance <b>product execution efficiency</b> and consistency.

• Establishes and reinforces <b>prioritization, planning, and execution discipline</b> within the product organization to ensure alignment with strategic objectives.

• Manages and tracks key product initiatives, ensuring clear ownership, momentum, and accountability for successful delivery.

• Supports the product organization's <b>change and transformation efforts</b> through targeted assignments, acting as a catalyst for operational improvements.

• Identifies and removes <b>execution gaps, blockers, and dependencies</b>, fostering a more agile and streamlined product development lifecycle.

• Serves as a trusted operational advisor to senior product leadership, providing clarity on progress and driving operational excellence.

📝 Enhancement Note: This role is positioned as a critical operational liaison within a product organization, focusing on process, execution, and cross-functional alignment. The emphasis on "Tempus Technologies" as a subsidiary of PNC suggests a blend of fintech/payment solutions expertise with the rigor of a large financial institution. The "Advisor" title implies a consultative approach, requiring strong influencing skills and the ability to navigate ambiguity.

📈 Primary Responsibilities

• Lead and facilitate cross-functional meetings with Product, Engineering, Design, and other stakeholders to ensure alignment on project goals, timelines, and deliverables for key product initiatives.

• Develop, implement, and refine processes for product prioritization, strategic planning, and execution discipline, ensuring these are consistently adopted across the product organization.

• Proactively track the progress of critical product initiatives, identify potential risks or delays, and implement mitigation strategies to maintain momentum and ensure timely completion.

• Support strategic transformation initiatives within the product organization by taking on specific, time-bound assignments that drive operational improvements and facilitate adoption of new methodologies.

• Actively identify friction points, dependencies, and execution gaps within product development workflows and collaborate with relevant teams to implement solutions and remove blockers.

• Provide operational insights and recommendations to product leadership to enhance clarity on project status, resource allocation, and overall organizational effectiveness.

• Contribute to the development and refinement of business planning methods, ensuring alignment with overarching business objectives and growth strategies.

• Support the execution and implementation of business planning processes, including forecast analysis and the recommendation of process improvements.

• Translate business direction and needs into actionable solutions, develop roadmaps, and assess potential business impacts of strategic decisions.

• Identify and execute opportunities that add tangible value to the business and contribute to the achievement of strategic goals.

• Collaborate with key decision-makers to ensure cross-business and cross-functional alignment and synergy, fostering a cohesive operational environment.

• Act as a subject matter expert and advocate for best practices in product operations and strategy, developing and promoting learning plans to meet business objectives.

📝 Enhancement Note: The responsibilities highlight a hands-on role focused on process improvement, project management, and strategic execution within a product development context. The emphasis on "Tempus Technologies" suggests a focus on payment integration and secure payment solutions, requiring an understanding of product lifecycles in a regulated industry.

🎓 Skills & Qualifications

Education: Bachelor's Degree required.

Experience: A minimum of 5+ years of industry-relevant experience is required. This includes experience in product operations, strategy, program management, or business operations. A comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.

Required Skills:

• Proven experience in <b>product operations</b>, <b>product strategy</b>, or <b>program management</b> within a technology-driven organization.

• Strong track record of supporting <b>cross-functional execution</b> in product-led environments, demonstrating ability to drive complex initiatives.

• Demonstrated ability to operate effectively at both <b>strategic and tactical levels</b>, translating high-level goals into actionable plans.

• Comfort and proficiency in <b>influencing without direct authority</b>, building consensus, and driving progress through collaboration.

• Ability to navigate and drive outcomes in environments characterized by <b>ambiguity</b>, requiring adaptability and creative problem-solving.

• Excellent <b>analytical thinking</b> and <b>data gathering and analysis</b> skills to identify trends, assess performance, and inform decision-making.

• Strong <b>effective communication</b> skills, both written and verbal, for clear stakeholder engagement and reporting.

• Experience with <b>business planning methods</b> and understanding of how to align plans with business objectives.

• Knowledge of <b>risk management</b> practices within a business context.

Preferred Skills:

• Background in <b>organizational change</b>, <b>transformation programs</b>, or <b>operating model evolution</b>.

• Experience supporting <b>senior product leadership</b> or managing complex product portfolios.

• Familiarity with <b>Business Intelligence (BI)</b> tools and methodologies for performance tracking and reporting.

• Understanding of <b>competitive advantages</b> and how to leverage them in product strategy.

• Experience with <b>data integration</b> concepts and their impact on product operations.

• Knowledge of <b>data mining</b> techniques for extracting insights from product usage data.

• Experience with <b>Business Development</b> processes and their intersection with product strategy.

• Familiarity with <b>competitive strategies</b> and market analysis.

📝 Enhancement Note: The "Ideal Profile" points strongly towards candidates with experience in driving organizational change and managing complex initiatives, suggesting this role will be instrumental in evolving the product organization's processes and effectiveness. The blend of required and preferred skills indicates a need for both foundational operations expertise and a strategic, forward-thinking mindset.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of successful <b>process improvement</b> initiatives within product development or operations, showcasing quantifiable results.

• Case studies detailing experience in <b>driving execution discipline</b>, including examples of how prioritization frameworks were implemented and managed.

• Documentation or examples of how <b>strategic plans</b> were developed and translated into actionable roadmaps for product teams.

• Evidence of experience in <b>cross-functional coordination</b>, illustrating how complex initiatives involving multiple departments were successfully navigated.

• Examples of identifying and resolving <b>execution gaps or blockers</b>, with a focus on the process implemented and the outcome achieved.

Process Documentation:

• Examples of <b>workflow design and optimization</b> for product development lifecycles, emphasizing efficiency gains.

• Evidence of experience in implementing and managing <b>project tracking</b> mechanisms and reporting on key performance indicators (KPIs) for product initiatives.

• Documentation of how <b>stakeholder alignment</b> was achieved and maintained throughout complex projects.

• Examples of developing and reinforcing <b>prioritization frameworks</b> and demonstrating their impact on resource allocation and project focus.

• Showcase of experience in supporting <b>senior product leadership</b> with operational clarity and progress management.

📝 Enhancement Note: For this role, a portfolio should emphasize tangible achievements in process enhancement, cross-functional alignment, and strategic execution within a product context. The ability to demonstrate how you've improved efficiency, clarity, and accountability will be crucial.

💵 Compensation & Benefits

Salary Range: $65,000.00 – $149,500.00 per year. Note: Salaries may vary based on geographic location, market data, and individual skills, experience, and education.

Benefits:

• Health & Wellness: Medical/prescription drug coverage (with Health Savings Account feature), dental and vision options, a robust wellness program with financial incentives.

• Insurance: Employee and spouse/child life insurance, short-term and long-term disability protection.

• Retirement & Investments: 401(k) with PNC match, pension plan, stock purchase plan.

• Family Support: Dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement.

• Professional Development: Educational assistance, including select fully paid programs.

• Paid Time Off: Between 15 to 25 vacation days annually (depending on career level), up to 11 paid holidays, and 9 occasional absence days per year.

• Leave: Maternity and/or parental leave.

Working Hours: 40 hours per week.

Note: This role is eligible for remote work in select geographic locations, subject to approval. Occasional in-office participation may be required. Work must be conducted from a quiet, secure, and confidential home-based workspace if approved for remote work.

📝 Enhancement Note: The salary range provided is broad, reflecting the significant experience required for a "Senior" level advisor role and the variability based on location and candidate qualifications. The extensive benefits package offered by PNC indicates a commitment to employee well-being and long-term career support. The hybrid work arrangement offers flexibility, but candidates should be prepared for occasional office visits.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Fintech (Tempus Technologies is a subsidiary of PNC, specializing in secure payment integration technology and software solutions).

Company Size: PNC is a large financial institution (company size data not directly provided for Tempus, but operating under PNC implies significant resources and structure). This suggests a stable environment with established processes, but also potential for navigating larger corporate structures.

Founded: Tempus Technologies was founded in 1987. PNC was founded in 1852. This history indicates deep industry experience and established market presence.

Team Structure:

• The role operates within the <b>product organization</b> of Tempus Technologies, a subsidiary of PNC.

• It requires significant <b>cross-functional coordination</b> with Product, Engineering, Design, and other partners across the business.

• The role acts as a trusted advisor to <b>senior product leadership</b>, indicating a supportive and influential position within the product management hierarchy.

Methodology:

• Emphasis on <b>execution efficiency and consistency</b> across the product organization, suggesting a focus on process optimization and standardization.

• Reinforcement of <b>prioritization, planning, and execution discipline</b> points to a structured approach to product development lifecycle management.

• Identification and removal of <b>friction, dependency, or execution gaps</b> highlights a proactive, problem-solving methodology aimed at streamlining operations.

• Support for <b>change and transformation efforts</b> indicates an environment that is evolving and seeking continuous improvement in its operational practices.

• A <b>data-driven approach</b> is implied through the need for analytical thinking and tracking key initiatives.

Company Website: https://www.pnc.com/ (for PNC), and likely a dedicated site for Tempus Technologies.

📝 Enhancement Note: The integration of Tempus Technologies within PNC suggests a culture that values both innovation in fintech and the stability and compliance of a large financial institution. Operations professionals will likely find opportunities to implement best practices while adhering to rigorous industry standards.

📈 Career & Growth Analysis

Operations Career Level: This is a "Senior" level position, indicating a significant level of autonomy, responsibility, and experience. It suggests a role that not only executes but also advises, influences, and helps shape operational strategies and processes within the product organization. The scope is broad, encompassing cross-functional coordination and support for transformation efforts.

Reporting Structure: The role reports to or works closely with senior product leadership, acting as a key operational partner. While the direct reporting line isn't explicitly stated, the "trusted partner" description implies a high level of visibility and direct interaction with decision-makers.

Operations Impact: This role has a direct impact on the product organization's ability to execute efficiently and effectively. By improving coordination, prioritization, and accountability, the advisor contributes to faster time-to-market for new products, more successful initiative delivery, and ultimately, better business outcomes and revenue generation for Tempus Technologies and PNC. The focus on transformation efforts also positions the role to influence the long-term operational health and agility of the product function.

Growth Opportunities:

• <b>Deepening Product Operations Expertise</b>: Opportunity to become a subject matter expert in product strategy and operations within the fintech/payment solutions space, potentially leading to specialized roles or broader operational leadership.

• <b>Strategic Initiative Leadership</b>: Potential to lead larger transformation programs or strategic projects, gaining experience in organizational change management and executive-level consulting.

• <b>Cross-Functional Influence and Advancement</b>: Building strong relationships across Product, Engineering, and Design can open doors to leadership roles within those departments or in broader GTM operations.

• <b>Mentorship and Team Development</b>: As a senior advisor, there may be opportunities to mentor junior team members and contribute to developing the operational capabilities of the broader team.

• <b>Career Path within PNC</b>: Leveraging experience gained at Tempus Technologies could lead to further opportunities within the larger PNC organization, potentially in strategy, operations, or product management roles across different business units.

📝 Enhancement Note: The "Senior" title and focus on strategy, transformation, and advising leadership suggest this role is a key stepping stone for individuals aiming for operational leadership positions in product or GTM functions, especially within financial services or technology companies.

🌐 Work Environment

Office Type: The role is based out of "The Tower at PNC Plaza" in Pittsburgh, PA, a modern corporate headquarters. However, it is designated as Hybrid with potential for remote work. This suggests a blend of structured office-based collaboration and flexible, home-based work.

Office Location(s): The primary office location is The Tower at PNC Plaza, Pittsburgh, PA. Remote work may be approved in select geographic locations, requiring candidates to have a suitable home workspace. Occasional in-office participation may be required, necessitating accessibility to a PNC office.

Workspace Context:

• <b>Collaborative Environment</b>: The Pittsburgh HQ likely offers modern collaborative spaces designed for teamwork, crucial for the cross-functional nature of this role.

• <b>Technology & Tools</b>: Access to PNC's standard technology infrastructure, including communication tools, project management software, and potentially advanced analytics platforms, will be available.

• <b>Team Interaction</b>: Opportunities for direct interaction with product leadership, engineering teams, and design professionals, both in person (when required) and virtually, are expected. The role will foster a culture of shared problem-solving and continuous improvement.

• <b>Remote Work Setup</b>: If approved for remote work, candidates will be expected to maintain a quiet, secure, and confidential home-based workspace that supports productivity and professional communication.

Work Schedule: Standard full-time business hours (40 hours/week) are expected. While the hybrid/remote option provides flexibility, maintaining consistent availability for cross-functional collaboration and responsiveness to urgent operational needs is critical. This schedule allows for dedicated time for deep work, process analysis, and stakeholder engagement.

📝 Enhancement Note: The hybrid nature of this role necessitates strong self-management and communication skills. Candidates should be comfortable balancing independent work with collaborative sessions, whether virtual or in-person on occasion.

📄 Application & Portfolio Review Process

Interview Process:

• <b>Initial Screening</b>: A recruiter or HR representative will likely conduct an initial screening to assess basic qualifications, experience, and cultural fit.

• <b>Hiring Manager Interview</b>: Expect an in-depth discussion with the hiring manager focusing on your experience in product operations, strategy, cross-functional coordination, and problem-solving abilities. Be prepared to discuss specific examples from your career.

• <b>Cross-Functional Interview(s)</b>: Interviews with key stakeholders (e.g., Product Leads, Engineering Managers, Design Leads) to assess your ability to collaborate, influence, and drive execution across different functions.

• <b>Portfolio Review/Case Study</b>: A critical stage where you will likely present a portfolio or work through a case study. This will assess your analytical skills, strategic thinking, process design capabilities, and ability to articulate complex operational improvements and their business impact.

Portfolio Review Tips:

• <b>Quantify Achievements</b>: For each project or initiative presented, focus on quantifiable results (e.g., % increase in execution efficiency, % reduction in project delays, improvement in stakeholder satisfaction scores).

• <b>Structure Your Narratives</b>: Use a STAR method (Situation, Task, Action, Result) or similar framework to clearly articulate the context, your role, the actions taken, and the outcomes achieved in your operations projects.

• <b>Highlight Process Improvement</b>: Showcase how you identified operational issues, designed solutions, implemented new processes, and measured their effectiveness. Focus on methodologies like Lean, Agile, or Six Sigma if applicable.

• <b>Demonstrate Cross-Functional Collaboration</b>: Provide examples of how you successfully partnered with diverse teams (Product, Engineering, Design, Sales, Marketing) to achieve common goals.

• <b>Showcase Strategic Thinking</b>: Illustrate how your operational contributions aligned with broader business strategies and contributed to achieving key organizational objectives.

Challenge Preparation:

• <b>Process Mapping & Optimization</b>: Be ready to analyze a hypothetical product development process, identify bottlenecks, and propose solutions for improved efficiency and effectiveness.

• <b>Prioritization Scenario</b>: Prepare to discuss how you would prioritize competing product initiatives given limited resources, considering strategic alignment, impact, and dependencies.

• <b>Cross-Functional Alignment Problem</b>: Practice outlining strategies for resolving conflicts or misalignment between different departments (e.g., Product vs. Engineering).

• <b>Operational Metrics Definition</b>: Be prepared to define key operational metrics for product execution and explain how they would be tracked and used to drive improvements.

📝 Enhancement Note: The emphasis on a portfolio review and potential case studies suggests that practical demonstration of skills in process improvement, strategic execution, and cross-functional leadership will be a key differentiator for candidates.

🛠 Tools & Technology Stack

Primary Tools:

• <b>Project Management Software</b>: Experience with tools like Jira, Asana, Trello, or Monday.com for tracking initiatives, managing workflows, and facilitating team collaboration.

• <b>Collaboration Platforms</b>: Proficiency in tools like Microsoft Teams, Slack, or Google Workspace for communication, document sharing, and virtual meetings.

• <b>Product Lifecycle Management (PLM) Tools</b>: Familiarity with systems that support product development from ideation to launch, though specific tools are not mentioned.

Analytics & Reporting:

• <b>Business Intelligence (BI) Tools</b>: Preferred skills include experience with BI platforms like Tableau, Power BI, or Looker for creating dashboards and analyzing performance data.

• <b>Spreadsheet Software</b>: Advanced proficiency in Microsoft Excel or Google Sheets for data analysis, modeling, and reporting.

CRM & Automation:

• <b>CRM Systems</b>: While more sales-focused, understanding the principles of CRM data management and its integration with product operations is valuable.

• <b>Workflow Automation Tools</b>: Experience with tools that can automate repetitive tasks or streamline processes is a plus, though specific tools are not listed.

📝 Enhancement Note: While specific tools aren't mandated, a strong understanding of project management, collaboration, and data analysis tools is essential. The ability to integrate data from various sources (potentially including CRM and BI tools) to inform product strategy and operations will be highly valued.

👥 Team Culture & Values

Operations Values:

• <b>Customer Focus</b>: Prioritizing customer needs and satisfaction as a primary consideration in all business decisions, ensuring that operational improvements ultimately benefit the end-user.

• <b>Managing Risk</b>: Demonstrating a commitment to appropriate risk management practices in all activities, aligning with PNC's Enterprise Risk Management Framework.

• <b>Efficiency and Execution</b>: Driving execution efficiency and consistency, with a focus on delivering results and achieving business objectives through disciplined planning and execution.

• <b>Collaboration and Influence</b>: Fostering strong cross-functional relationships and influencing stakeholders without direct authority to achieve shared goals and drive strategic initiatives.

• <b>Continuous Improvement</b>: Actively identifying and addressing execution gaps, supporting change and transformation efforts, and promoting best practices to enhance operational effectiveness.

Collaboration Style:

• <b>Proactive and Consultative</b>: Acting as a trusted partner to product leadership and teams, offering proactive insights and solutions.

• <b>Cross-Functional Integration</b>: Facilitating seamless collaboration between Product, Engineering, Design, and other departments to ensure alignment and shared ownership.

• <b>Process-Oriented Feedback</b>: Encouraging open communication and feedback loops to continuously refine operational processes and workflows.

• <b>Ambiguity Navigation</b>: Comfortably working through unclear requirements or complex challenges, guiding teams toward clarity and actionable plans.

📝 Enhancement Note: The company values emphasize a blend of customer-centricity, risk awareness (critical in financial services), and a drive for operational excellence and continuous improvement. Candidates who demonstrate these values in their work approach will be a strong fit.

⚡ Challenges & Growth Opportunities

Challenges:

• <b>Navigating a Large Corporate Structure</b>: Balancing the agility and innovation required in a subsidiary like Tempus Technologies with the established processes and compliance requirements of a large parent company like PNC.

• <b>Driving Change Without Direct Authority</b>: Influencing diverse teams and stakeholders to adopt new processes or strategies requires strong interpersonal skills, persuasion, and a clear demonstration of value.

• <b>Managing Ambiguity in Transformation</b>: Supporting organizational change initiatives means working with evolving requirements and potential resistance, demanding adaptability and resilience.

• <b>Balancing Strategic Vision with Tactical Execution</b>: Consistently ensuring that day-to-day operational tasks align with and contribute to long-term strategic goals for product development.

Learning & Development Opportunities:

• <b>Fintech Product Operations Specialization</b>: Deepen expertise in the unique operational challenges and opportunities within the fintech and secure payments sector.

• <b>Organizational Transformation Leadership</b>: Gain hands-on experience leading and contributing to significant change initiatives, developing skills in change management and strategic program execution.

• <b>Advanced Strategy & Planning Techniques</b>: Learn and apply sophisticated methods for product roadmapping, prioritization, and business planning in a regulated financial environment.

• <b>Executive Communication and Influence</b>: Develop advanced skills in communicating complex operational strategies and results to senior leadership, enhancing influencing capabilities.

• <b>Industry Certifications and Training</b>: Potential for professional development in areas such as Agile methodologies, program management (e.g., PMP), or business analysis.

📝 Enhancement Note: This role offers significant opportunities for professional development by tackling complex operational challenges inherent in a large, evolving financial technology subsidiary. The growth potential lies in mastering change management, strategic execution, and cross-functional leadership within this specific industry context.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully drove cross-functional coordination on a complex product initiative. What was your role, the challenges, and the key outcomes?" (Focus on process, communication, and results).

• "How would you establish and reinforce prioritization, planning, and execution discipline within a product organization that may currently lack it?" (Highlight methodology, stakeholder buy-in, and metrics).

• "Walk me through a situation where you identified execution gaps or blockers. What steps did you take to remove them, and what was the impact?" (Emphasize problem-solving, proactive measures, and efficiency gains).

• "How do you approach influencing stakeholders without direct authority to adopt new operational processes or strategies?" (Discuss communication, empathy, data-driven persuasion, and building consensus).

Company & Culture Questions:

• "What interests you about Tempus Technologies and its role within PNC?" (Show understanding of the fintech/payment space and the parent company structure).

• "How do your personal values align with PNC's values of Customer Focus and Managing Risk?" (Connect your experience and approach to these core principles).

• "Describe your preferred work environment and how you thrive in a hybrid or remote setting." (Show self-management, communication skills, and adaptability).

Portfolio Presentation Strategy:

• <b>Structure for Impact</b>: Begin with a concise executive summary of your operational contributions. For each case study, clearly define the business problem, your specific actions, the methodologies used (e.g., process mapping, prioritization frameworks), and the measurable results achieved (ROI, efficiency gains, time saved).

• <b>Visual Aids</b>: Use clear and concise visuals (e.g., simplified process flows, charts showing performance improvements, stakeholder maps) to illustrate your points. Avoid overly complex diagrams.

• <b>Focus on "How" and "Why"</b>: Don't just present what you did; explain how you did it and why it was effective. Detail the thought process behind your operational decisions.

• <b>Demonstrate Problem-Solving</b>: Highlight instances where you identified and resolved complex operational challenges, showcasing your analytical and strategic thinking.

• <b>Tailor to the Role's Responsibilities</b>: Prioritize examples that directly address the core responsibilities of driving execution efficiency, cross-functional coordination, and supporting transformation efforts.

📝 Enhancement Note: Candidates should prepare to articulate their experience through specific examples, focusing on quantifiable outcomes and demonstrating their ability to drive process improvements and strategic alignment within a product organization.

📌 Application Steps

To apply for this Senior Product Strategy and Operations Advisor position:

• Submit your application through the provided link on the PNC Workday job portal.

• <b>Customize Your Resume</b>: Tailor your resume to highlight your experience in product operations, strategy, program management, and cross-functional execution. Use keywords from the job description such as "execution efficiency," "prioritization," "cross-functional coordination," and "transformation efforts." Quantify your achievements with specific metrics wherever possible.

• <b>Prepare Your Portfolio</b>: Curate a portfolio that showcases your best work in process improvement, strategic planning, and operational leadership. Include case studies that demonstrate your ability to drive results, resolve complex challenges, and collaborate effectively across teams. Be ready to present this portfolio during the interview process.

• <b>Research PNC and Tempus Technologies</b>: Understand the company's mission, values, and recent developments in the fintech and payment solutions space. Familiarize yourself with PNC's corporate culture and its approach to innovation within its subsidiaries.

• <b>Practice Interview Responses</b>: Prepare detailed answers to common interview questions, focusing on using the STAR method to illustrate your experience and skills. Practice articulating your contributions clearly and concisely, especially when discussing your portfolio and operational strategies.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.