Senior Product Designer, Member Growth

📍 Job Overview

Job Title: Senior Product Designer, Member Growth

Company: Spring Health

Location: New York, NY (Hybrid)

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: May 11, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Design and ship high-quality, intuitive product experiences for Spring Health's core member platform, focusing on enhancing member access and engagement with mental healthcare services.

• Collaborate closely with Product Managers, Engineers, and Data Scientists within a dedicated pod to translate user problems into effective, user-centered solutions that drive measurable business outcomes.

• Elevate the visual design, craft, and overall usability of the product, contributing to improvements in key metrics such as conversion, engagement, and retention, while maintaining a high System Usability Scale (SUS).

• Actively contribute to and evolve Spring Health's design system, ensuring consistency, scalability, and a high standard of quality across all member-facing interfaces.

📝 Enhancement Note: This role is positioned within the "Member Growth" team, indicating a strong focus on user acquisition, activation, and ongoing engagement within the Spring Health platform. The emphasis on "driving meaningful business outcomes" and specific metrics like conversion, engagement, and retention highlights the operational importance of this design role in achieving GTM objectives.

📈 Primary Responsibilities

• Design elegant, intuitive, and visually compelling product experiences across the core member platform, ensuring a seamless and human-centered user journey.

• Rapidly iterate and deliver polished, production-ready designs, balancing the need for speed with a strong commitment to craft and attention to detail.

• Partner with cross-functional teammates to deeply understand user needs, validate proposed solutions, and ensure designs effectively drive measurable business impact.

• Continuously refine and elevate the visual design, interaction design, and overall usability of shipped experiences through iterative improvements and meticulous attention to detail.

• Contribute actively to the evolution and maintenance of the design system, promoting consistency, scalability, and a high bar for design quality across the product suite.

• Clearly articulate design decisions, rationale, and user-centered thinking through high-quality artifacts, presentations, and interactive prototypes.

• Leverage empathy, curiosity, and strong design instincts to create experiences that are simple, thoughtful, and deeply human, particularly within the sensitive context of mental healthcare.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic design thinking and execution. The focus on "rapidly deliver polished, production-ready designs" and "speed with craft" suggests a fast-paced, iterative product development environment common in growth-stage tech companies. The requirement to "combine empathy, curiosity, and strong design instincts" points to the need for a designer who can navigate the complexities of mental health services with sensitivity and user advocacy.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent practical experience and design proficiency is paramount.

Experience: A minimum of 5 years of dedicated experience in designing digital products, with a proven track record of successfully shipping high-quality user experiences.

Required Skills:

• Exceptional Visual Design Skills: Demonstrated ability to create aesthetically pleasing, modern, and coherent visual interfaces that elevate product quality.

• Interaction Design Expertise: Proven capability to design intuitive and effective user flows, microinteractions, and overall product navigation.

• Figma Proficiency: Advanced skills in Figma for UI design, prototyping, and component management.

• Prototyping: Ability to create high-fidelity, interactive prototypes to effectively communicate design concepts and user flows.

• Design System Contribution: Experience working with and contributing to established design systems, understanding their importance for consistency and scalability.

• Cross-functional Collaboration: Proven ability to work effectively with Product Management, Engineering, and Data Science teams in a collaborative, iterative product development cycle.

• Iterative Design Process: Comfort and proficiency in operating within an agile, iterative product development environment, adapting designs based on feedback and data.

• Communication Skills: Excellent verbal and written communication abilities, with a strong capacity to articulate design decisions and their rationale clearly and persuasively.

• Data-Informed Design Judgment: Ability to use data and user feedback to inform design decisions while maintaining strong design intuition and vision.

Preferred Skills:

• Experience in the healthcare, mental health, or wellness technology sectors.

• Familiarity with user research methodologies and translating research findings into design solutions.

• Experience with A/B testing design variations to optimize user engagement and conversion.

• Knowledge of accessibility standards and best practices in design.

📝 Enhancement Note: The emphasis on "at least 5 years of experience" and a "strong track record of shipping high-quality user experiences" suggests this is not an entry-level or junior role. The explicit mention of Figma and prototyping highlights the immediate toolset expected. The preference for healthcare experience is a significant advantage, indicating that understanding the nuances of this industry will be beneficial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 5 years of digital product design work, with a strong emphasis on shipped products.

• Demonstrate exceptional visual design skills, attention to detail, and a refined design sensibility through case studies.

• Highlight proven ability to improve the quality and coherence of product experiences through strong craft and execution in past projects.

• Include examples of successful collaboration with Product Management and Engineering teams to bring ideas to life, detailing your role and contributions.

Process Documentation:

• Case studies should clearly outline the user problem or business objective addressed.

• Detail the design process undertaken, including research, ideation, iteration, and final solution.

• Clearly articulate the design decisions made and the rationale behind them, referencing user needs and business goals.

• Present quantifiable results and impact, such as improvements in conversion rates, engagement metrics, or user satisfaction scores (e.g., SUS), demonstrating ROI.

• Include examples of contributions to or utilization of design systems, illustrating how consistency and scalability were maintained.

📝 Enhancement Note: For a Senior Product Designer role, the portfolio is crucial. It needs to go beyond just showcasing aesthetics; it must demonstrate strategic thinking, problem-solving, collaboration, and measurable impact. The emphasis on "shipping high-quality user experiences" and "improving the quality and coherence of product experiences" means the portfolio should feature projects that show tangible improvements and refined execution.

💵 Compensation & Benefits

Salary Range: The target base salary range for this position is $150,000 - $202,400 USD per year. This range is determined by experience, location, internal pay equity, and other relevant business considerations. Spring Health reviews compensation annually using the Radford Global Compensation Database to ensure competitiveness and fairness.

Benefits:

• Comprehensive Health Coverage: Health, Dental, and Vision benefits are effective from the first day of employment.

• Convenient Care Access: Access to One Medical accounts for enhanced healthcare services.

• Savings Plans: Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) are available, with Spring Health contributing up to $1,000 annually to HSAs, depending on the plan.

• Retirement Planning: Employer-sponsored 401(k) with a company match of up to 2%.

• Mental Health Support: A yearly allotment of no-cost visits to Spring Health's network of therapists, coaches, and medication management providers for employees and their dependents.

• Generous Paid Time Off: Competitive policies for vacation, sick leave, and company holidays.

• Parental Leave: 18 weeks of paid parental leave for birthing parents and 16 weeks for non-birthing parents after 6 months of tenure.

• Wellness Programs: Access to Noom for weight management, Wellhub for fitness, mindfulness, nutrition, and sleep, and Carrot for fertility care support with a $4,000 reimbursement for related expenses.

• Family Support: Access to BrightHorizons for sponsored child care, back-up care, and elder care services.

• Professional Development: Up to $1,000 annually for professional development reimbursement.

• Community Impact: $200 per year donation matching to support charitable causes.

• Equity: Participation in the company's equity program.

Working Hours: A standard full-time work week is expected, typically around 40 hours, with flexibility inherent in a hybrid work model.

📝 Enhancement Note: The salary range is explicitly stated and positioned within a competitive total rewards package. The extensive list of benefits highlights Spring Health's commitment to employee well-being, covering physical, mental, and financial health, as well as family support and professional growth. The mention of Radford Global Compensation Database indicates a structured and data-driven approach to compensation benchmarking.

🎯 Team & Company Context

🏢 Company Culture

Industry: Mental Healthcare Technology / Digital Health. Spring Health operates at the intersection of technology and healthcare, aiming to make mental health services more accessible and effective through its innovative platform.

Company Size: Spring Health is a rapidly growing company, indicated by its Series E funding and $3.3 billion valuation. While specific current employee numbers aren't provided in the raw data, its scale suggests a dynamic, fast-paced environment with significant resources and ambition.

Founded: Spring Health was founded with a mission to eliminate barriers to mental health, indicating a purpose-driven organizational ethos. The company's rapid growth and significant funding suggest a strong market need and successful execution of its mission.

Team Structure:

• The role reports to the Director of Product Design, Member Growth, indicating a clear reporting line within a specialized design function.

• The "pod" structure implies small, cross-functional teams (likely including PM, Design, Engineering, Data Science) working collaboratively on specific product areas or features.

Methodology:

• Data-Driven Product Development: The emphasis on "data science" and "measurable impact" suggests that decisions are heavily informed by data analytics and performance metrics.

• Iterative Design & Development: The mention of "rapidly deliver," "iterative environment," and "continuously refine" points to an agile methodology where products are built, tested, and improved in cycles.

• User-Centered Design: The core of the role is to "understand user problems" and create "simple, thoughtful, and human" experiences, underscoring a strong user-centric approach.

Company Website: https://www.springhealth.com/

📝 Enhancement Note: Spring Health's mission-driven nature in mental healthcare, combined with its significant growth and funding, paints a picture of a company with a strong purpose, a dynamic work environment, and a commitment to innovation. The pod structure is a common operational model in tech for fostering agility and focused execution.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a mid-to-senior level position. It requires significant experience and the ability to work independently, mentor others implicitly through craft, and drive product direction. The focus is on contributing high-quality design execution and impacting key growth metrics.

Reporting Structure: The role reports to the Director of Product Design, Member Growth. This signifies a clear hierarchy within the design team, with opportunities for mentorship from a senior design leader and exposure to broader design strategy.

Operations Impact: The Senior Product Designer is expected to directly impact critical business outcomes, specifically "conversion, engagement, and retention." This means their design work is not purely aesthetic but is intrinsically tied to the operational success and revenue generation of the Member Growth initiatives. The role is expected to maintain or increase the product's System Usability Scale (SUS), a key operational metric for user experience quality.

Growth Opportunities:

• Design Leadership: Potential to grow into a Lead Product Designer role, taking on more strategic ownership, mentoring junior designers, and influencing the overall design vision for the Member Growth area.

• Specialization: Opportunity to deepen expertise within specific areas of the member journey or mental healthcare product space.

• Cross-Functional Influence: Develop stronger strategic partnerships with Product, Engineering, and Data Science, potentially leading to broader product strategy influence.

• Design System Evolution: Play a key role in shaping and expanding the design system, contributing to its long-term scalability and impact.

• Professional Development: Access to a $1,000 annual Professional Development Reimbursement can be used for courses, conferences, or certifications to enhance design skills or gain industry knowledge.

📝 Enhancement Note: The "Senior" title implies a level of autonomy and influence. The direct link between design output and "business metrics" highlights the operational, GTM-focused nature of this role, rather than a purely creative or research-focused position. Growth opportunities are tied to increased strategic responsibility and leadership within the design function.

🌐 Work Environment

Office Type: Hybrid work environment, with an expectation of being in the New York City office 2-3 days per week. This suggests a collaborative office setup designed to facilitate in-person teamwork and idea exchange.

Office Location(s): The role is based at their 60 Madison Avenue location in New York City. Candidates must be based in the NYC metro area or willing to relocate independently within 90 days of their start date.

Workspace Context:

• The hybrid model is designed to balance flexibility with the benefits of in-person collaboration, crucial for design sprints, brainstorming sessions, and fostering team cohesion.

• Expectation of access to modern design tools (Figma, prototyping software) and potentially collaborative spaces equipped for design reviews and workshops.

• Opportunities for direct interaction with cross-functional pod members (PM, Engineering, Data Science) on a regular basis, both in-person and remotely.

Work Schedule: Standard full-time hours (approximately 40 hours/week) are expected, with the hybrid model offering flexibility on which days are spent in the office versus remote. Occasional travel for team on-sites is also a requirement.

📝 Enhancement Note: The hybrid nature of the role is clearly defined, emphasizing a balance between remote flexibility and in-office collaboration. The specific mention of the NYC office location is important for candidates considering relocation or local commute. The requirement for occasional travel for team on-sites indicates that in-person team building and strategic alignment are valued.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with a recruiter to assess basic qualifications, cultural fit, and interest in Spring Health's mission.

• Portfolio Presentation & Design Challenge: A core part of the process will involve presenting your portfolio, detailing specific case studies, and likely a design exercise or challenge. This will assess your design thinking, craft, problem-solving skills, and ability to articulate your process and rationale.

• Cross-functional Interviews: Interviews with Product Managers, Engineers, and potentially Data Scientists to evaluate collaboration style, technical understanding, and ability to work effectively within a pod.

• Hiring Manager/Director Interview: A final interview with the Director of Product Design to discuss strategic alignment, leadership potential, and overall fit for the team and company.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest projects that best demonstrate your skills in visual design, interaction design, problem-solving, and driving impact, particularly those relevant to user growth or engagement.

• Structure for Impact: For each case study, clearly define the problem, your role and responsibilities, the process you followed (research, ideation, iteration), your design solutions, and—crucially—the measurable outcomes and impact achieved. Use metrics like conversion lift, engagement increase, or SUS improvement.

• Highlight Craft and Detail: Showcase your attention to detail in UI elements, microinteractions, and overall visual polish. Explain design decisions related to typography, color, spacing, and layout.

• Emphasize Collaboration: Describe how you worked with PMs, engineers, and other stakeholders. Highlight any challenges encountered and how you navigated them collaboratively.

• Figma and Prototyping: Be prepared to walk through your Figma files or interactive prototypes, demonstrating your tool proficiency and design system contributions.

• Tell a Story: Frame your projects as narratives that showcase your problem-solving journey and ability to deliver successful product experiences.

Challenge Preparation:

• Understand the Context: If a design challenge is given, ensure you fully understand the prompt, the target user, and the business objectives.

• Focus on Process: Even if time is limited, articulate your thought process, assumptions, and how you would approach solving the problem. It's often more about how you think than the final pixel-perfect output.

• Consider Metrics: Think about how you would measure the success of your proposed solution in terms of user engagement, conversion, or other relevant growth metrics.

• Presentation Skills: Practice presenting your work concisely and clearly, being prepared to answer questions about your design decisions and rationale.

📝 Enhancement Note: The interview process is expected to be rigorous, with a strong emphasis on the portfolio and demonstrated ability to impact business metrics. The advice for the portfolio review is tailored to highlight the specific requirements of a Senior Product Designer focused on "Member Growth" and "operations impact."

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The primary tool for UI design, wireframing, prototyping, and component management. Expertise is essential.

• Prototyping Tools: Proficiency in Figma's prototyping capabilities or other related tools for creating interactive user flows.

Analytics & Reporting:

• Data Analysis Tools: While not explicitly listed as a designer's tool, familiarity with how data is used (e.g., understanding analytics platforms, interpreting dashboards) will be beneficial for data-informed design. Expect to work with Data Scientists who provide insights from tools like Amplitude, Mixpanel, or internal BI platforms.

• Performance Metrics: Understanding and designing for metrics such as conversion rates, engagement rates, retention, and System Usability Scale (SUS).

CRM & Automation:

• Not directly applicable to the designer's core tools, but an understanding of how user data flows through systems and impacts user journeys within a CRM context might be beneficial for holistic product thinking.

📝 Enhancement Note: Figma is highlighted as the core design tool. The emphasis on "data and feedback" suggests that designers are expected to be comfortable integrating insights from analytics platforms and understanding how their designs contribute to key performance indicators (KPIs) and operational metrics.

👥 Team Culture & Values

Operations Values: Spring Health emphasizes values that translate directly into operational behavior and design philosophy:

• Empathy & User-First: A deep understanding that the product impacts real lives, driving a commitment to creating simple, thoughtful, and human experiences. This translates to prioritizing user needs and well-being in all design decisions.

• Curiosity & Continuous Improvement: A drive to question the status quo, explore new solutions, and constantly look for ways to improve. This fosters an environment of iterative design and innovation.

• Generosity & Collaboration: A spirit of teamwork and mutual support, essential for effective cross-functional collaboration within pods and across the organization.

• Data-Driven Decision Making: Utilizing data and feedback to inform strategy and design, ensuring that efforts are focused on achieving measurable impact and business outcomes.

• Craft & Quality: A high bar for execution, attention to detail, and overall product polish, ensuring that the user experience is not only functional but also beautiful and well-considered.

Collaboration Style:

• Pod-Based Collaboration: Working within small, cross-functional "pods" fosters tight integration and rapid communication between design, product, engineering, and data science.

• Iterative Feedback Loops: The culture encourages frequent feedback and iteration, allowing for continuous refinement of designs and product features.

• Open Communication: Articulating design decisions and rationale clearly and respectfully is key to effective collaboration and alignment with stakeholders.

📝 Enhancement Note: The company values are deeply integrated into the expected work style and design approach. The emphasis on empathy, data, and collaboration directly informs how a designer would operate within the "Member Growth" team and contribute to its operational goals.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Craft: The need to "rapidly deliver polished, production-ready designs" while maintaining a "high bar for visual design, interaction design, and overall user experience" presents a constant challenge.

• Driving Measurable Impact: Translating design efforts into tangible improvements in business metrics like conversion, engagement, and retention requires a strategic and data-informed approach.

• Designing for Sensitive Topics: Creating empathetic and effective experiences within the mental healthcare space demands a high degree of user understanding and sensitivity.

• Evolving Design System: Contributing to and scaling a design system in a fast-growing company requires foresight, collaboration, and meticulous attention to detail.

Learning & Development Opportunities:

• Advanced Design Skills: Deepen expertise in UX/UI, interaction design, and visual design through hands-on project work and collaboration with senior designers.

• Product Strategy Acumen: Gain a stronger understanding of business metrics, GTM strategies, and how design directly influences revenue and growth through close work with PMs and Data Scientists.

• Mentorship: Benefit from guidance from the Director of Product Design and collaboration with experienced cross-functional team members.

• Industry Exposure: Continued exposure to best practices in digital health and growth-focused product design within a rapidly scaling tech company.

• Professional Development Budget: Utilize the annual $1,000 reimbursement for courses, conferences, or workshops to acquire new skills or deepen existing ones.

📝 Enhancement Note: The challenges highlight the dynamic and demanding nature of a Senior Product Designer role in a growth-stage tech company. The growth opportunities are focused on enhancing both design craft and strategic business impact.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you significantly improved a core user journey (e.g., onboarding, conversion funnel) through your design. What was the problem, your approach, and the measurable outcome?" (Focus on metrics like conversion, engagement, retention).

• "How do you balance speed of delivery with design quality and craft in a fast-paced environment?" (Highlight your iterative process and how you ensure high standards).

• "Walk us through a project where you collaborated closely with Product Management and Engineering. What were the key challenges, and how did you ensure alignment and successful execution?" (Emphasize communication and cross-functional teamwork).

Company & Culture Questions:

• "Why are you interested in Spring Health's mission and the mental healthcare space?" (Connect your passion to the company's purpose).

• "How do you embody user empathy and a user-first approach in your design work, especially when dealing with sensitive topics?" (Relate to Spring Health's values).

• "Describe your experience working with or contributing to design systems. How do you ensure consistency and scalability?" (Demonstrate understanding of design system operational benefits).

Portfolio Presentation Strategy:

• Tell a Story: Frame each case study as a narrative with a clear beginning (problem), middle (your process and solutions), and end (impact and outcomes).

• Quantify Everything: For each project, highlight the key metrics you influenced or improved (e.g., % increase in conversion, % decrease in drop-off, SUS score). Be prepared to explain how you measured these.

• Show, Don't Just Tell: Use high-fidelity mockups, interactive prototypes, and clear visuals to demonstrate your design solutions. Walk through your Figma files if appropriate to show component usage and design system application.

• Highlight Your Role: Clearly articulate your specific contributions, especially in collaborative projects, and how you drove decisions.

• Be Prepared for Q&A: Anticipate questions about your process, rationale, trade-offs made, and how you would handle hypothetical scenarios related to the role.

📝 Enhancement Note: The suggested questions and strategy tips are tailored to the "Senior Product Designer, Member Growth" role, emphasizing business impact, collaboration, and the specific tools and methodologies expected at Spring Health.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the Spring Health careers portal.

• Curate Your Portfolio: Select 3-4 of your strongest digital product design projects that best showcase your visual design, interaction design, problem-solving skills, and demonstrable impact on user growth and business metrics. Ensure it highlights your experience with Figma and design systems.

• Tailor Your Resume: Optimize your resume to highlight your 5+ years of experience, specific achievements in user experience design, and experience in driving conversion, engagement, and retention. Use keywords from the job description naturally.

• Prepare Your Presentation: Practice walking through your selected portfolio case studies, focusing on clearly articulating the problem, your process, your design solutions, and the quantifiable business outcomes. Be ready to discuss your role and collaboration style.

• Research Spring Health: Understand the company's mission, values, and the mental healthcare industry. Prepare to discuss why you are passionate about this specific domain and how your design philosophy aligns with Spring Health's culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.