Senior Product Designer — Digital Banking & Financial Services (Canada only)

<h1>Senior Product Designer &#8212; Digital Banking &amp; Financial Services</h1><p><strong>Location:</strong> Remote, Canada<br><strong>Engagement:</strong> Independent contractor<br><strong>Hours:</strong> Full-time or part-time, depending on the assignment<br><strong>Duration and start date:</strong>&#160;Nov 2026</p><h2>About the opportunity</h2><p>Aequilibrium is looking for senior product designers for upcoming contract opportunities supporting credit unions and financial institutions. You will help improve digital banking experiences through research, interaction design, and hands-on prototyping. Assignments may involve improving existing member journeys, supporting platform transformations, or developing concepts for future banking experiences.</p><p>You will collaborate with Product Managers, Program Managers, and Solution Architects. On client teams, you may partner closely with a product manager and lead developer to align member needs with business priorities and technical feasibility.</p><h2>What you will do</h2><p><strong>Design better member experiences</strong></p><ul><li><p>Lead product design from discovery through interaction design, prototyping and delivery support.</p></li><li><p>Design responsive web and mobile banking journeys, including onboarding, authentication, payments, transfers and account management.</p></li><li><p>Translate complex requirements into clear flows, wireframes and accessible interfaces.</p></li><li><p>Consider how digital journeys connect with branches, contact centres and virtual banking services.</p></li></ul><p><strong>Use research to guide decisions</strong></p><ul><li><p>Conduct member interviews, usability testing and other research appropriate to the assignment.</p></li><li><p>Combine research with analytics, member feedback and support insights to identify friction.</p></li><li><p>Facilitate stakeholder workshops to establish priorities and design direction.</p></li><li><p>Define success measures and validate proposed improvements.</p></li></ul><p><strong>Design within banking platforms</strong></p><ul><li><p>Understand vendor capabilities, design systems and implementation constraints.</p></li><li><p>Work with architects and developers to assess configuration, platform extensions and custom development.</p></li><li><p>Explain trade-offs in terms of member value, accessibility, effort and delivery risk.</p></li><li><p>Tailor reusable components and interaction patterns while maintaining consistency.</p></li></ul><p><strong>Support implementation</strong></p><ul><li><p>Create interactive Figma prototypes to test concepts and communicate design intent.</p></li><li><p>Provide clear specifications and collaborate with engineering during implementation.</p></li><li><p>Review implemented experiences and help resolve usability issues.</p></li><li><p>Contribute to AEQ&#8217;s digital banking evaluation methods and reusable design practices.</p></li></ul><h2>What you bring</h2><ul><li><p><strong>Five or more years of UX or product-design experience</strong>, including ownership of complex web or mobile experiences.</p></li><li><p><strong>Significant financial-services design experience</strong>, ideally in digital banking, payments or lending.</p></li><li><p>A portfolio showing your contribution from problem definition and research through design and delivery.</p></li><li><p>Strong hands-on <strong>Figma skills</strong>, including components, variants, auto layout and interactive prototyping.</p></li><li><p>Experience working within established design systems and technical constraints.</p></li><li><p>Strong interaction-design, information-architecture and accessibility skills, including familiarity with WCAG.</p></li><li><p>Experience collaborating closely with product managers and engineers.</p></li><li><p>The confidence to facilitate stakeholder discussions, explain recommendations and deliver independently.</p></li><li><p>Clear written and verbal communication.</p></li><li><p>Based in Canada and legally eligible to perform the engagement.</p></li></ul><h2>Especially valuable experience</h2><ul><li><p>Credit-union or community-banking experience.</p></li><li><p>Platforms such as <strong>Lumin Digital, Backbase, Central 1 Forge, VeriPark, Intellect Design or ebankIT</strong>, or comparable banking platforms.</p></li><li><p>Digital banking migrations, platform consolidation or redesigns.</p></li><li><p>Service design, journey mapping and service blueprinting.</p></li><li><p>Advanced prototyping and familiarity with platform or API capabilities.</p></li><li><p>Improvements to authentication, bill payments, transfers, statements or other everyday banking journeys.</p></li></ul><p>Experience with every listed platform is not required. We value sound design judgment and the ability to learn new platforms.</p><h2>Education</h2><p>A degree or diploma in Design, Human&#8211;Computer Interaction, Psychology, Computer Science or a related field, or equivalent professional experience.</p><h2>Contract details</h2><p>Scope, deliverables, weekly capacity, duration and fees will be agreed before each engagement begins. Some assignments may require regular collaboration during North American business hours.</p><p>Please include your <strong>hourly rate expectations in CAD</strong>, earliest availability and preferred weekly capacity with your application.</p><h2>About Aequilibrium</h2><p>Aequilibrium is a Canadian technology professional services company helping organizations modernize their products and services through strategy, experience design and technology.</p><p>Our mission is to <strong>enrich people&#8217;s lives by crafting remarkable experiences</strong>. We help credit unions and financial institutions improve member experiences while navigating complex platforms and transformation programs.</p><p>Aequilibrium welcomes applicants with diverse backgrounds and experiences. Please let us know if you require accommodation during the recruitment process.</p>