Senior Product Designer - Channels

📍 Job Overview

Job Title: Senior Product Designer - Channels

Company: Ebury

Location: London, England, United Kingdom

Job Type: Full-time

Category: Product Design / UX Design

Date Posted: August 10, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid (4 days in office, 1 day remote)

🚀 Role Summary

• Lead end-to-end product design for critical client-facing channels, ensuring intuitive and client-centered digital experiences.

• Drive product strategy and execution by translating complex business requirements and user needs into actionable design solutions.

• Collaborate closely with cross-functional teams including Product Management, Engineering, Data Science, and Operations to define problems, explore opportunities, and align on priorities for feature development.

• Champion a client-first approach, simplifying complex systems and balancing user needs with business objectives and technical constraints.

• Utilize advanced design tools, including AI-assisted prototyping and coding tools, to rapidly test assumptions and improve workflow efficiency.

📝 Enhancement Note: This role operates at a Product Designer II (Level 3) or Senior Product Designer (Level 4) capacity, with expectations for autonomy and product judgment assessed during the interview process. The focus on "Channels" suggests a specialization in user journeys and interaction points within Ebury's client-facing platforms, requiring a deep understanding of user flows and touchpoints.

📈 Primary Responsibilities

• Own the complete design lifecycle for key client journeys across web and digital products, from initial prioritization and concept development through detailed design and successful launch.

• Design solutions with a multi-platform strategy in mind, ensuring seamless scalability across various devices, operating systems, and screen breakpoints while maintaining design clarity and consistency.

• Partner with Product, Engineering, Data, and Operations teams to transform strategic objectives into tangible design outcomes, identifying high-impact user problems and driving consensus on project priorities.

• Develop elegant, intuitive user experiences through strong interaction and visual design craft, ensuring a consistent and high-quality user interface across all touchpoints.

• Employ rapid prototyping, user testing, and data analysis in close partnership with Product and Data teams to define key success metrics and establish effective learning loops for continuous improvement.

• Leverage a variety of design and AI-assisted tools to explore problems, test hypotheses, create functional prototypes, and enhance personal workflow efficiency.

• Critically evaluate AI-generated design outputs, applying strong product judgment to determine their suitability and integrate them effectively into the design process.

• Contribute to the growth and maintenance of Ebury's design system by developing and refining reusable patterns to enable faster, more consistent product delivery across teams.

• Maintain close collaboration with Engineering teams throughout the implementation phase to ensure design integrity and a polished final product at launch.

• Foster a strong design culture through active participation in critiques, workshops, and design reviews, continuously raising the standard of craft and collaboration within the team.

📝 Enhancement Note: The responsibility to "work beyond the traditional boundaries of Product Design" implies a need for adaptability and a willingness to explore unconventional tools and methods, including coding and data analysis, to achieve design objectives. This signifies a role that values innovation and a holistic approach to problem-solving.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong educational foundation in Design, HCI, Computer Science, or a related field is beneficial.

Experience: A minimum of 5-10 years of professional experience in UX or Product Design, with the scope of responsibilities and expectations aligning with either a Product Designer II (Level 3) or Senior Product Designer (Level 4) role, as determined by demonstrated autonomy and product judgment.

Required Skills:

• A robust portfolio showcasing exceptional design craft, strong product intuition, and expertise in layout, typography, visual hierarchy, and interaction design.

• Proven track record of successfully shipping digital products, ideally with experience across responsive web and multiple platform surfaces.

• Demonstrated experience in designing responsive and adaptive layouts, developing component-based design systems, and creating platform-aware interaction patterns.

• Strong product thinking capabilities, with the ability to effectively balance client needs, business goals, and technical constraints, making deliberate and data-informed trade-offs.

• A proactive problem-solving mindset coupled with a genuine curiosity for exploring new methodologies and ways of working. Proficiency in specific AI tools is less critical than the ability to deconstruct problems, challenge assumptions, experiment rapidly, and translate ideas into tangible solutions.

• Aptitude for working collaboratively with cross-functional teams, including Design, Product Management, and Engineering disciplines.

• Excellent organizational skills with the ability to manage ambiguity effectively and communicate clearly with diverse stakeholder groups.

• Proven ability to manage and prioritize multiple concurrent projects within a fast-paced environment. Preferred Skills:

• Prior experience within the Fintech industry or other complex, data-heavy, or regulated product environments.

• Familiarity with AI-assisted design and prototyping tools (e.g., Claude, Codex, Figma Make) and the ability to critically evaluate their outputs.

• Experience contributing to and extending established design systems.

• Proficiency in user research methodologies and data analysis for informing design decisions.

📝 Enhancement Note: The emphasis on evaluating AI outputs rather than just proficiency suggests that candidates should highlight their critical thinking and judgment skills in their portfolio and interview responses, demonstrating how they leverage AI as a tool to augment, not replace, their design expertise.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating end-to-end ownership of digital product designs, showcasing complex problem-solving and user-centric solutions.

• Clear articulation of design processes, including discovery, ideation, wireframing, prototyping, user testing, and final implementation, with emphasis on iterative improvements.

• Case studies that highlight the impact of design decisions on client value and business objectives, supported by quantifiable metrics where possible.

• Examples of designing for complex systems, responsive layouts, and component-based architectures, demonstrating scalability and consistency.

• Evidence of collaboration with Product, Engineering, and Data teams, illustrating how design solutions were aligned with broader team objectives. Process Documentation:

• Ability to document and articulate design workflows, from initial problem definition to final product launch, emphasizing optimization and efficiency.

• Experience in creating and maintaining design system components, ensuring consistency and scalability across the product ecosystem.

• Demonstrating how data and user research were integrated into the design process to inform decisions and measure success.

📝 Enhancement Note: Given the mention of AI-assisted tools and a focus on rapid iteration, the portfolio should ideally showcase examples where these methods were employed, highlighting the candidate's ability to integrate new technologies into their design workflow to achieve better outcomes and speed.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers in London with 5-10 years of experience, a competitive salary range is estimated between £70,000 - £100,000 per annum. This range can vary based on the candidate's specific experience, skill set, and performance during the interview process, potentially aligning with either Level 3 or Level 4 expectations.

Benefits:

• Competitive starting salary, reflecting the candidate's experience and skills.

• Annual discretionary bonus, directly rewarding performance and contribution.

• Dedicated mentorship from experienced managers invested in professional growth.

• Comprehensive health care and social benefits tailored to the London location.

• Opportunity to work with cutting-edge technology and tailor-made systems.

• Clear pathways for accelerated career progression into leadership or specialist roles.

• A dynamic, collaborative, and supportive company culture that prioritizes teamwork and personal development.

Working Hours: The standard working hours are approximately 40 hours per week, with a hybrid work arrangement requiring 4 days in the London office and 1 day working from home.

📝 Enhancement Note: The salary estimate is based on publicly available data for similar roles in London's tech and fintech sectors, considering the hybrid work model and the company's emphasis on competitive compensation. The specific bonus structure and benefits package should be confirmed directly with Ebury.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech. Ebury operates in the financial technology sector, providing sophisticated integrated solutions for international business finance, including business accounts, hedging, and financing. This industry context implies a fast-paced, data-driven, and regulated environment where precision and innovation are highly valued.

Company Size: Ebury has grown to over 2000+ employees across nearly 70 cities, indicating a mid-to-large-sized organization with a significant global footprint. This size suggests a balance between established processes and opportunities for individual impact, with potential for cross-functional collaboration across diverse teams.

Founded: Ebury was founded in 2009, positioning it as an established yet still rapidly growing leader in the fintech space. This history suggests a company that has navigated market changes and scaled successfully, likely possessing robust operational frameworks while maintaining an innovative edge.

Team Structure:

• The Product Design team likely comprises a mix of designers at various levels, working within product squads or feature teams.

• Designers report into Design leadership, with close collaboration and alignment with Product Management and Engineering leads within their respective product areas.

• Cross-functional collaboration is a core tenet, with designers working daily alongside Product Managers, Engineers, Data Scientists, and Operations specialists to deliver cohesive product experiences. Methodology:

• Data-driven decision-making is a key aspect, with designers expected to leverage user research, analytics, and performance metrics to inform design choices and measure impact.

• Workflow planning and optimization are central to the role, focusing on creating efficient and scalable design solutions that simplify complex financial processes for businesses.

• Automation and efficiency practices are encouraged, particularly through the use of AI-assisted tools and the contribution to a robust design system, enabling teams to ship faster and with greater consistency.

Company Website: https://ebury.com/

📝 Enhancement Note: Ebury's focus on "borderless growth" and "global cash flow" suggests that the design team will be instrumental in creating intuitive interfaces for international clients, requiring sensitivity to different user contexts and regulatory environments.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-to-senior level, designated as either Product Designer II (Level 3) or Senior Product Designer (Level 4). This implies a significant level of autonomy, ownership, and the expectation of making substantial contributions to product strategy and execution. Candidates will be responsible for complex problem spaces and will need to demonstrate strong product judgment and the ability to lead design initiatives.

Reporting Structure: The designer will likely report to a Head of Product Design or a Design Lead, with direct collaboration and reporting lines within specific product squads. They will work closely with Product Managers and Engineering Leads, forming a core triad responsible for product delivery.

Operations Impact: The role has a direct impact on Ebury's revenue and business growth by shaping client-facing products that are critical for customer acquisition, retention, and satisfaction. By simplifying complex financial operations for businesses, the designer contributes to Ebury's mission of enabling global growth, thereby driving transaction volumes and client value.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific client journeys, product areas, or advanced design methodologies (e.g., AI in design, complex financial product design).

• Leadership: Potential to advance to a Lead Product Designer role, managing a team or a significant product area, mentoring junior designers, and influencing design strategy at a higher level.

• Skill Development: Continuous learning encouraged through exposure to cutting-edge technology, AI-assisted tools, and complex problem-solving challenges in the fintech space. Ebury explicitly mentions "cutting-edge technology" and "accelerated career progression," indicating a commitment to employee development.

📝 Enhancement Note: The dual-level hiring (Level 3/4) suggests that Ebury is flexible in matching talent to the role's demands, and candidates should be prepared to articulate their experience and potential to meet the higher-level expectations if aiming for the Senior designation.

🌐 Work Environment

Office Type: Ebury operates a hybrid work model, with a central London office serving as the primary hub for in-person collaboration. The office environment is described as dynamic and supportive, fostering teamwork and communication.

Office Location(s): The job is based in London, with a central office location that offers excellent transport links, making it accessible for employees commuting from various parts of the city and surrounding areas.

Workspace Context:

• The workspace is designed to facilitate collaboration, with opportunities for designers to engage directly with Product, Engineering, and Data teams.

• Access to modern design tools, including potentially AI-assisted prototyping and coding environments, is emphasized, supporting efficient and innovative work.

• The environment encourages active participation in design critiques, workshops, and reviews, promoting a culture of shared learning and continuous improvement.

Work Schedule: The role adheres to a standard 40-hour work week, with a hybrid arrangement that allows for 4 days in the office and 1 day of remote work. This structure aims to balance focused individual work with collaborative team interactions.

📝 Enhancement Note: The hybrid model is a key aspect of the work environment, requiring candidates to be comfortable with both in-office collaboration and remote work, managing their time and productivity effectively across both settings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by the Talent Acquisition team to assess alignment with the role's requirements.

• Hiring Manager Interview: A discussion with Fabienne Zigrit (or relevant hiring manager) to delve into your experience, design philosophy, and suitability for the team. Emphasis will be placed on your portfolio and specific project examples.

• Design Challenge/Portfolio Presentation: A practical exercise or a deep dive into your portfolio, where you will present case studies demonstrating your design process, problem-solving skills, and impact. This stage often involves presenting to a panel of designers, product managers, and engineers.

• Cross-functional/Stakeholder Interviews: Meetings with key collaborators from Product, Engineering, and potentially Data or Operations to assess your ability to work effectively in a cross-functional environment and communicate complex ideas.

• Final Interview: Possibly a discussion with senior leadership to assess cultural fit, strategic thinking, and overall alignment with Ebury's vision.

Portfolio Review Tips:

• Showcase End-to-End Ownership: Highlight projects where you led the design process from discovery to launch, detailing your specific contributions and decision-making rationale.

• Focus on Problem-Solving: For each case study, clearly articulate the problem you were trying to solve, the constraints you faced, and how your design solutions addressed these challenges.

• Quantify Impact: Where possible, include metrics and data that demonstrate the positive impact of your designs on user behavior, client satisfaction, or business outcomes.

• Demonstrate Process & Craft: Clearly outline your design process, including user research, ideation, prototyping, and iteration. Showcase your visual and interaction design skills with high-fidelity mockups and prototypes.

• Highlight Collaboration: Include examples of how you worked with Product, Engineering, and other stakeholders, emphasizing your communication and alignment strategies.

• Address AI Integration: If you have experience using AI tools in your design workflow, be prepared to discuss how you leveraged them, your critical evaluation process, and the outcomes achieved.

Challenge Preparation:

• Be ready to discuss your approach to designing for complex financial products and client journeys.

• Prepare to articulate your understanding of Ebury's business and its client needs.

• Practice presenting your portfolio concisely and engagingly, anticipating questions about your design choices and their impact.

• Understand the hybrid work model and be prepared to discuss how you maintain productivity and collaboration in such an environment.

📝 Enhancement Note: The interview process will likely assess not only design skills but also the candidate's ability to adapt to new technologies like AI, their strategic thinking, and their collaborative spirit within a fast-paced fintech environment.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Expected to be the primary tool for UI design, prototyping, and collaboration. Proficiency in creating and maintaining component libraries is essential.

• AI-Assisted Prototyping/Coding Tools: Mentioned explicitly, including tools like Claude, Codex, or Figma Make. Candidates should be comfortable exploring and utilizing these for rapid prototyping, testing assumptions, and potentially improving workflow efficiency.

• Prototyping Tools: Beyond Figma, other tools like InVision, Principle, or Adobe XD might be relevant depending on specific project needs.

Analytics & Reporting:

• Data Analysis Tools: Familiarity with tools used for analyzing user behavior and product performance metrics is crucial. This could include Amplitude, Mixpanel, Google Analytics, or internal Ebury analytics platforms.

• Reporting Dashboards: Experience with data visualization tools (e.g., Tableau, Power BI, Looker) to interpret and present data insights to stakeholders.

CRM & Automation:

• While not directly a design tool, understanding how designs integrate with CRM systems (e.g., Salesforce) and automation platforms used by sales and operations teams can be beneficial for context.

📝 Enhancement Note: The emphasis on "using the most effective tools available" and critically evaluating AI outputs suggests that Ebury values adaptability and a pragmatic approach to technology adoption, encouraging designers to explore tools that genuinely solve problems rather than adhering to a rigid tech stack.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A core value that drives the design of intuitive and valuable client experiences, simplifying complex financial operations for businesses.

• Innovation & Adaptability: Encouragement to explore new ways of working, leverage cutting-edge technologies (including AI), and adapt to a rapidly evolving fintech landscape.

• Collaboration & Teamwork: A strong emphasis on working effectively across Design, Product, Engineering, and Operations to achieve shared goals.

• Data-Driven Decision Making: Utilizing research, analytics, and performance metrics to inform design choices and measure impact, ensuring solutions are effective and aligned with business objectives.

• Continuous Improvement: A culture of ongoing learning, iteration, and refinement, both in individual skills and in the products and processes delivered.

Collaboration Style:

• Cross-functional Integration: Designers are embedded within product teams, working closely with Product Managers and Engineers daily to ensure seamless integration of design thinking into the development lifecycle.

• Open Communication & Feedback: A culture that values open critique, design reviews, and workshops, fostering a supportive environment for sharing ideas and receiving constructive feedback.

• Knowledge Sharing: Encouragement to share best practices, learnings, and new insights across the design team and with broader engineering and product groups.

📝 Enhancement Note: Ebury's commitment to "inclusion" and valuing diverse backgrounds suggests a culture where different perspectives are welcomed, contributing to more robust and innovative design solutions.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complexity: Designing intuitive user experiences for complex financial products and international business operations presents a significant challenge that requires deep user understanding and strategic design thinking.

• Balancing Stakeholder Needs: Effectively navigating the competing priorities of clients, business goals, and technical feasibility requires strong negotiation and communication skills.

• Integrating AI Tools: Learning to effectively leverage and critically evaluate AI-generated outputs within the design process, ensuring they enhance rather than detract from quality and user experience.

• Maintaining Consistency at Scale: Ensuring design consistency across multiple platforms, devices, and evolving product features as Ebury continues to grow globally.

Learning & Development Opportunities:

• Advanced Design Techniques: Opportunities to hone skills in interaction design, systems thinking, and potentially explore new areas like generative design or AI-driven UX.

• Fintech Domain Expertise: Deepen knowledge of financial products, regulations, and the unique challenges faced by businesses operating internationally.

• Cross-Functional Acumen: Enhance understanding of product management, engineering principles, and data analysis through close collaboration.

• Leadership and Mentorship: Potential to grow into leadership roles, mentor junior designers, and contribute to shaping Ebury's design strategy.

📝 Enhancement Note: The role's emphasis on adaptability and embracing new tools like AI positions it as an opportunity for designers looking to stay at the forefront of the industry and develop future-proof skill sets.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing a new client onboarding flow for businesses in three different countries, considering varying regulatory requirements?" (Assesses product strategy, internationalization, and process thinking.)

• "Describe a time you had to simplify a highly complex system. What was your process, and what was the outcome?" (Evaluates problem-solving, systems thinking, and impact articulation.)

• "How do you balance user needs, business objectives, and technical constraints when making design trade-offs?" (Tests product judgment and decision-making under constraints.) Company & Culture Questions:

• "What interests you about Ebury and the fintech industry specifically?" (Assesses motivation and cultural fit.)

• "How do you contribute to a positive and collaborative team environment, especially within a hybrid work setting?" (Evaluates teamwork and communication skills.)

• "How do you ensure your designs are data-informed and contribute to measurable business impact?" (Probes understanding of metrics and ROI.) Portfolio Presentation Strategy:

• Structure: Organize your portfolio around 2-3 key projects that showcase end-to-end ownership, complex problem-solving, and demonstrable impact. For each project, clearly define the problem, your role, your process, your solutions, and the outcomes.

• Narrative: Tell a compelling story for each case study. Explain the "why" behind your design decisions, not just the "what."

• Visuals: Use high-fidelity mockups, interactive prototypes, and clear diagrams to illustrate your design solutions.

• Data & Metrics: Integrate relevant metrics and data points to support your claims about impact. If quantitative data is unavailable, discuss qualitative feedback and insights.

• AI Integration: Be prepared to discuss any projects where you leveraged AI tools, explaining your rationale, process, and the results.

• Conciseness: Practice presenting within a set time limit, focusing on the most critical aspects of your work.

📝 Enhancement Note: Candidates should prepare to discuss their experience with AI tools and their critical evaluation process, as this is a unique aspect highlighted in the job description. Demonstrating comfort with ambiguity and a proactive approach to problem-solving will be key.

📌 Application Steps

To apply for this Product Design position:

• Submit your application through the provided greenhouse.io link.

• Tailor Your Resume: Highlight keywords from the job description, such as "Product Design," "UX," "Figma," "Responsive Design," "Interaction Design," "Systems Thinking," "Fintech," and "AI-assisted Prototyping," focusing on achievements and quantifiable results.

• Curate Your Portfolio: Select 2-3 of your strongest projects that best demonstrate end-to-end ownership, complex problem-solving, and impact. Ensure clear articulation of your process, rationale, and outcomes. Be ready to discuss your experience with AI tools if applicable.

• Prepare for the Interview: Research Ebury's products, mission, and recent news. Practice articulating your design philosophy, collaborative approach, and how you handle complex challenges. Prepare specific examples for behavioral questions and be ready to present your portfolio case studies effectively.

• Understand the Hybrid Model: Be prepared to discuss your experience and expectations regarding hybrid work, demonstrating your ability to be productive and collaborative in both office and remote settings.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.