Senior Product Designer - Benefits Servicing

📍 Job Overview

Job Title: Senior Product Designer - Benefits Servicing

Company: Humana

Location: Remote US

Job Type: Full time

Category: Product Design / User Experience (UX)

Date Posted: 2026-07-31

Experience Level: 5-10 years

Remote Status: Fully Remote

🚀 Role Summary

• This role is pivotal in shaping the end-to-end digital experience for Humana's medical benefits, focusing on empowering members to understand and utilize their healthcare coverage effectively.

• The Senior Product Designer will drive the creation of intuitive, user-centered solutions that simplify complex benefits information and support informed healthcare decisions.

• Collaboration with product managers, engineers, researchers, and business stakeholders is key to designing experiences that improve member satisfaction, engagement, and operational efficiency.

• A strong emphasis will be placed on advocating for accessibility, inclusivity, and best practices across all digital touchpoints within the medical benefits journey.

• The position requires a strategic thinker with hands-on design execution skills, capable of balancing business objectives with member needs in a regulated industry.

📝 Enhancement Note: This role is situated within the intersection of Product Design and the highly regulated Healthcare/Insurance industry. The "Benefits Servicing" aspect indicates a focus on the post-enrollment member experience, where clarity, ease of access, and understanding of complex medical benefits are paramount. This implies a need for exceptional UX design skills applied to financial and healthcare information, with a strong emphasis on compliance and member advocacy.

📈 Primary Responsibilities

• Design and deliver comprehensive, human-centered user experiences for Humana’s medical benefits products and digital services, aligning with strategic business objectives.

• Collaborate closely with cross-functional teams, including Product Management, Engineering, Marketing, Analytics, and Research, to identify critical member needs and co-create innovative solutions.

• Leverage user research findings, usability testing results, analytics data, and direct member feedback to iteratively refine and enhance existing and new digital experiences.

• Develop detailed user flows, wireframes, interactive prototypes, and high-fidelity visual designs to effectively communicate design concepts and gather stakeholder alignment.

• Champion accessibility standards (e.g., WCAG) and inclusive design principles throughout the design process to ensure equitable access for all members, especially diverse and older adult populations.

• Partner with other Product and Design teams to maintain consistency, coherence, and a unified brand experience across the entire member journey.

• Articulate and present design rationales, recommendations, and user insights clearly to diverse stakeholder groups, effectively managing feedback and building consensus.

• Actively contribute to fostering a collaborative, experimental, and continuously improving design culture within the broader design organization.

• Support the development and maintenance of robust design systems, pattern libraries, and scalable design standards to ensure efficiency and consistency across products.

📝 Enhancement Note: The responsibilities highlight a full-cycle design process, from ideation and research to delivery and iteration. The emphasis on "end-to-end" and "cross-functional collaboration" suggests a significant degree of autonomy and influence for the Senior Product Designer. The need to "advocate for accessibility, inclusivity" and "partner with other Design teams" points to a role that is both a hands-on contributor and a collaborative leader within the design function.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Human-Computer Interaction (HCI), Design, or a closely related field, or equivalent practical experience demonstrating a strong foundation in design principles and methodologies.

Experience: Minimum of 5 years of progressive experience in product design, with a proven track record of delivering impactful digital product outcomes, ideally within complex or regulated environments.

Required Skills:

• Demonstrated expertise in user-centered design principles, interaction design, information architecture, and visual design for digital products.

• Proficiency with modern design and prototyping tools, with a specific requirement for Figma.

• Solid understanding and practical application of user research methodologies (e.g., interviews, surveys) and usability testing to inform design decisions.

• Proven ability to translate complex user needs and business requirements into intuitive and effective design solutions.

• Experience designing complex user experiences and end-to-end customer journeys, particularly within healthcare, insurance, or similarly regulated industries.

• Exceptional communication, presentation, storytelling, and stakeholder management skills, with the ability to influence and build alignment across diverse teams.

• Proven ability to balance strategic thinking with hands-on, detailed design execution.

• Demonstrated success using design to achieve measurable business and customer outcomes, such as improved member satisfaction, increased engagement, enhanced retention, or greater operational efficiency.

• Ability to work effectively in a remote, collaborative, cross-functional team environment. Preferred Skills:

• Prior experience designing products and services within the healthcare, medical benefits, or insurance sectors.

• Familiarity with accessibility standards (e.g., WCAG 2.1 AA) and inclusive design principles, with a focus on designing for older adults and diverse populations.

• Strong organizational and prioritization skills, with a demonstrated ability to manage multiple complex projects simultaneously in a fast-paced environment.

• Experience contributing to, maintaining, or scaling design systems and pattern libraries.

• Experience facilitating design thinking workshops, stakeholder alignment sessions, or collaborative design sprints.

• Familiarity with data-informed design practices, A/B testing, and experimentation methodologies to optimize user experiences.

📝 Enhancement Note: The qualifications emphasize a blend of foundational design skills, specific tool proficiency (Figma), and experience within a regulated industry. The "5+ years" requirement for a Senior role suggests expectations for leadership potential, strategic contribution, and the ability to mentor or guide less experienced designers. The preference for healthcare/insurance experience and accessibility knowledge is critical given the role's context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing 3-5 impactful digital product design projects that demonstrate end-to-end design thinking and execution.

• Each project should clearly articulate the problem statement, your specific role and contributions, the design process followed, key challenges encountered, and measurable outcomes achieved.

• Highlight projects that solve complex user problems, particularly those involving regulated industries, sensitive data, or intricate workflows.

• Showcase your proficiency with Figma and other relevant design and prototyping tools.

• Include examples of user flows, wireframes, prototypes, and high-fidelity designs, demonstrating a strong understanding of interaction and visual design. Process Documentation:

• For each portfolio project, clearly document the user research methodologies employed, including how insights were gathered and synthesized.

• Detail how usability testing was conducted and how its findings influenced design iterations.

• Provide evidence of cross-functional collaboration throughout the design process, illustrating how you worked with product managers, engineers, and other stakeholders.

• Demonstrate how you incorporated accessibility and inclusive design principles into your design solutions.

• Show examples of how you leveraged data or analytics to inform design decisions or measure impact.

📝 Enhancement Note: For a Senior Product Designer role, the portfolio is paramount. It needs to go beyond visual aesthetics to demonstrate strategic thinking, problem-solving capabilities, and measurable impact. The emphasis on regulated industries and accessibility is crucial for this specific role at Humana. The expectation is to see a clear narrative of problem, process, solution, and results for each project.

💵 Compensation & Benefits

Salary Range: $86,300 - $118,700 per year

Benefits:

• Comprehensive medical, dental, and vision insurance plans.

• 401(k) retirement savings plan with potential company match.

• Generous paid time off (PTO), company holidays, and personal holidays.

• Paid parental and caregiver leave to support work-life balance.

• Short-term and long-term disability coverage.

• Life insurance policy.

• Additional benefits and opportunities offered by Humana.

Working Hours: 40 hours per week, standard full-time schedule. While remote, adherence to a consistent work schedule is expected to facilitate collaboration and timely project delivery.

📝 Enhancement Note: The provided salary range is a good starting point. For a Senior Product Designer role in the US, especially with experience in healthcare/insurance, this range is competitive but may vary significantly based on specific cost of living in the candidate's location and their precise years of experience and demonstrated skills. The benefits package is comprehensive and typical for a large healthcare organization, emphasizing well-being and financial security.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare and Health Insurance. Humana is a leading U.S. healthcare company focused on improving the health and well-being of its members through insurance services and healthcare delivery.

Company Size: Large enterprise, indicated by the extensive career site and broad range of services offered. This typically means established processes, cross-functional teams, and opportunities for impact across a significant user base.

Founded: Humana Inc. was founded in 1961. This long history suggests a stable organization with deep experience in the healthcare sector, but also potentially a need for modernizing digital experiences.

Team Structure:

• The role is within a Product Design function, likely part of a larger Digital Experience or Product Development organization.

• The Senior Product Designer will report to a Design Lead or Director and will collaborate extensively with Product Managers, Engineers, UX Researchers, and business stakeholders within the Benefits Servicing domain.

• Cross-functional collaboration is a core tenet, emphasizing teamwork and shared ownership of product outcomes. Methodology:

• Design work is expected to be user-centered, data-informed, and iterative, utilizing research, testing, and analytics to guide decision-making.

• Emphasis on collaboration, experimentation, and continuous improvement within the design process.

• Adherence to accessibility and inclusivity standards is a key methodology.

• Contribution to and utilization of design systems for consistency and efficiency.

Company Website: https://www.humana.com/

📝 Enhancement Note: Humana's mission to help people achieve lifelong well-being is central to its culture. For a designer, this translates to a focus on empathy, member advocacy, and creating solutions that genuinely improve health outcomes and reduce stress. The company's size and industry mean that design decisions have a significant impact and must navigate regulatory complexities.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This level signifies a high degree of autonomy, strategic contribution, and the expectation to lead design efforts for complex features or products. It often involves mentoring junior designers and influencing design strategy.

Reporting Structure: Typically reports to a Design Manager, Director of