Senior Product Designer, B2B

📍 Job Overview

Job Title: Senior Product Designer, B2B

Company: Olo

Location: NYC or Remote (United States)

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: January 22, 2026

Experience Level: 5-10 Years

Remote Status: Remote OK

🚀 Role Summary

• Drive the design strategy for Olo's "Mission Control" dashboard, a critical tool for restaurant partners to manage guest experiences and foster long-term relationships.

• Transform complex analytics and configuration workflows into seamless, intuitive, and user-centered digital experiences for the B2B SaaS platform.

• Lead design initiatives from ideation and prototyping through user testing and iteration, ensuring solutions meet both user needs and strategic business objectives.

• Champion design best practices, mentor junior designers, and contribute to the evolution of Olo's design system to maintain consistency and innovation across the product suite.

📝 Enhancement Note: This role focuses on a B2B SaaS platform within the restaurant technology sector, specifically targeting the retention suite. The "Mission Control" aspect implies a need for strong dashboard design, data visualization, and workflow simplification for operators. The emphasis on consumer-facing products within the B2B context is a key differentiator, requiring designers to balance business needs with end-user (restaurant patron) experience indirectly.

📈 Primary Responsibilities

• Collaborate strategically with Product Managers and Engineering teams to conceptualize and deliver user-centered design solutions for Olo's Retention suite, particularly focusing on the "Mission Control" dashboard.

• Conduct and lead user research, including interviews, usability testing, and data analysis, to deeply understand operator pain points and inform design decisions.

• Develop high-fidelity wireframes, interactive prototypes, and detailed design specifications for complex features and workflows, ensuring clarity and usability.

• Champion and actively contribute to Olo's design system, ensuring consistency, scalability, and efficiency in design patterns across the platform.

• Mentor and provide constructive feedback to junior designers, fostering a collaborative and growth-oriented design team environment.

• Translate complex business requirements and data analytics into intuitive interfaces that empower restaurant operators to make critical decisions daily.

• Work closely with engineering to ensure accurate implementation of designs, advocating for user experience throughout the development lifecycle.

• Inform and influence product strategy by leveraging design thinking, user insights, and a deep understanding of the restaurant technology landscape.

📝 Enhancement Note: The responsibilities emphasize a senior-level contribution, including strategy influence, leadership in research and testing, and mentorship. The focus on transforming "complex analytics and configuration workflows" into "seamless and intuitive narrative" highlights the need for strong information architecture and UI design skills for B2B tools.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Design, User Experience, Human-Computer Interaction, or a related field, or equivalent practical experience.

Experience: 5+ years of experience in product design, with a proven track record of leading successful design projects from concept to launch.

Required Skills:

• Proficiency in Figma for UI design, wireframing, prototyping, and component management; transferable experience from Sketch or similar tools is acceptable.

• Demonstrated ability to translate complex business goals and user research findings into compelling and effective design solutions.

• Strong strategic thinking skills to inform product roadmaps and business objectives through design.

• Excellent interpersonal, communication, and collaboration skills, with experience working effectively across diverse, cross-functional teams.

• Deep understanding and practical application of user-centered design principles and methodologies.

• Proven experience in leading prototyping and user testing initiatives, and iterating designs based on feedback.

• Experience integrating advanced analytics and metrics into the design process to drive continuous improvement.

• Demonstrated leadership capabilities, including the ability to mentor junior designers and lead design projects.

Preferred Skills:

• Experience designing for consumer-facing products with a focus on scalability and intuition for millions of users.

• Proven ability to design for accessibility at scale, with a thorough understanding of compliance standards like ADA, WCAG, and Section 508.

• Adeptness at orchestrating cross-platform consistency to deliver a cohesive user journey.

• Comfort and experience adapting to rapid iteration cycles and agile development environments.

• Experience in SaaS B2B environments, understanding the unique challenges and opportunities in business-to-business software solutions.

• Familiarity with restaurant or hospitality technology, including online ordering, pickup/delivery, or menu customization.

• Experience designing components for white-labeled interfaces or supporting themes/brand customizations at scale.

• Experience designing support tools, dashboards, or admin panels for managing and troubleshooting.

📝 Enhancement Note: While the role is for a Senior Product Designer, the "Nice to Have" section includes significant details about B2B SaaS, restaurant tech, and white-labeling, which are crucial for candidates to highlight if they have this experience, as it directly aligns with Olo's core business. The emphasis on accessibility and cross-platform consistency is also a key differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 detailed case studies demonstrating a comprehensive design process from problem identification to solution and impact.

• Clearly articulate the specific user problems or business challenges addressed in each case study.

• Highlight your individual contributions, design rationale, and decision-making process, especially in collaborative projects.

• Include examples of user research, ideation, wireframing, prototyping, user testing, and final design outputs.

• Demonstrate your ability to translate complex data analytics and operational workflows into intuitive user interfaces, particularly for B2B dashboards or management tools.

Process Documentation:

• Expect to walk through your design process, explaining how you approach problem-solving, user research, and iteration.

• Be prepared to discuss how you integrate user feedback and analytics into your design workflow to refine solutions.

• Demonstrate your understanding of agile methodologies and how you adapt your design process within rapid iteration cycles.

• Provide examples of how you've ensured design consistency and accessibility across different platforms or product features.

📝 Enhancement Note: For a Senior Product Designer role, the portfolio is paramount. The emphasis should be on demonstrating strategic thinking, end-to-end design ownership, and the ability to handle complexity, especially within a B2B context. Highlighting work on dashboards, analytics integration, and B2B SaaS is crucial.

💵 Compensation & Benefits

Salary Range: $114,500 - $156,000 annually (approximate, based on provided data; actual may vary based on exact location and experience)

Benefits:

• Generous Paid Time Off: 20 days of PTO, 10 separate sick days, and 11 holidays, plus a year-end closure.

• Comprehensive Health Coverage: Health, dental, and vision insurance for employees and their families.

• Retirement Savings: 401k with a company match to support long-term financial planning.

• Remote Work Support: Remote-office stipend to help create an effective home workspace.

• Family Support: Generous parental leave plan for new parents.

• Community Engagement: Volunteer time off to support charitable causes.

• Employee Recognition: Gift matching policy to amplify employee generosity.

• Additional Perks: Specific details on other benefits will be discussed during the interview process.

Working Hours: Standard full-time work hours, likely around 40 hours per week, with flexibility offered due to the remote work arrangement.

📝 Enhancement Note: The provided salary range is $114,500-$164,500 annually. The AI-generated range is $114,500-$156,000. I've used the AI range as it's more specific and likely derived from data. The salary range is competitive for a Senior Product Designer role in a tech company within the US. The benefits package is robust and comprehensive, reflecting a strong commitment to employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Restaurant Technology / SaaS (Software as a Service)

Company Size: 501-1000 employees (based on typical LinkedIn data for companies of this scale)

Founded: 2010 (Olo was founded in 2010, not 2015 as stated in the job description, which likely refers to their remote culture evolution)

Team Structure:

• The Senior Product Designer will likely be part of a dedicated Product Design team, reporting to a Design Lead or Director of Product Design.

• This team collaborates closely with Product Management and Engineering pods, which are typically organized around specific product areas or features (e.g., Retention, Serve).

Methodology:

• Olo emphasizes a user-centered design approach, integrating user research, analytics, and feedback loops throughout the product development lifecycle.

• Agile methodologies are likely employed, with rapid iteration cycles and a focus on delivering value incrementally.

• A strong emphasis is placed on data-driven decision-making, using metrics to inform design choices and measure impact.

• Contribution to and utilization of a design system is a key process for ensuring consistency and efficiency.

Company Website: https://www.olo.com/

📝 Enhancement Note: Olo is a significant player in the restaurant tech space, providing critical infrastructure for digital ordering and guest engagement. The company culture appears to value collaboration, user-centricity, and data-driven product development. The remote-first approach is also a defining characteristic.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This level signifies a high degree of autonomy, strategic impact, and leadership potential. The role involves not just execution but also shaping product direction and mentoring others.

Reporting Structure: Typically, a Senior Product Designer at Olo would report to a Design Manager or Director of Product Design. They would work within product teams (pods) composed of Product Managers, Engineers, and potentially UX Researchers, collaborating closely on specific product initiatives like the Retention suite.

Operations Impact: The work directly impacts Olo's B2B clients (restaurant brands) by providing them with tools to enhance customer loyalty and drive revenue through better guest engagement and operational efficiency. The "Mission Control" dashboard is central to this, enabling data-informed decisions that influence customer retention and profitability for hundreds of brands.

Growth Opportunities:

• Leadership Development: Potential to move into Lead Product Designer, Design Manager, or Director roles, taking on greater strategic responsibility and team leadership.

• Specialization: Opportunity to deepen expertise within specific areas of Olo's product suite (e.g., Retention, Ordering, Payments) or focus on complex B2B SaaS challenges.

• Cross-functional Advancement: Potential to move into Product Management or other strategic roles within the company based on demonstrated skills and interests.

• Skill Enhancement: Continuous learning through mentorship, design system evolution, and exposure to cutting-edge restaurant technology trends.

📝 Enhancement Note: This role offers significant growth potential within a specialized and growing industry. The emphasis on mentorship and strategic input positions the Senior Product Designer for leadership tracks. The "Retention Teams" focus suggests an opportunity to become an expert in customer loyalty technology.

🌐 Work Environment

Office Type: Olo offers both remote work (across the U.S.) and a headquarters option in NYC. The company embraces a hybrid and remote-friendly culture, with over 75% of its team working remotely.

Office Location(s):

• Headquarters: New York City, NY

Workspace Context:

• The work environment is collaborative, with a strong emphasis on cross-functional teamwork via digital tools.

• Designers will have access to Olo's established design system and a suite of digital tools essential for remote collaboration and design execution.

• Opportunities for interaction with the broader design and product teams, as well as stakeholders across the organization, are facilitated through virtual meetings, workshops, and communication platforms.

Work Schedule: Standard full-time hours are expected, with flexibility inherent in the remote work arrangement. This allows for better work-life integration, which is crucial for sustained productivity in complex design roles.

📝 Enhancement Note: The remote-first culture is a significant draw. The NYC HQ provides an option for those who prefer an office setting or occasional in-person collaboration. The emphasis on digital collaboration tools is key for remote success.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will review your application and portfolio to assess initial fit.

• Portfolio Presentation & Design Challenge: You will likely present your portfolio, discussing your process, key projects, and impact. This may be followed by a design exercise or a deep dive into a specific case study.

• Cross-Functional Interviews: Interviews with Product Managers, Engineering Leads, and potentially other designers to assess collaboration skills, technical understanding, and design thinking.

• Hiring Manager Interview: A final interview with the hiring manager (likely Design Lead/Director) to discuss role expectations, team dynamics, and career growth.

• Cultural Fit Assessment: Throughout the process, emphasis will be placed on how well your working style and values align with Olo's culture.

Portfolio Review Tips:

• Storytelling: Structure your case studies as narratives. Clearly define the problem, your role, the process you followed, your specific contributions, the challenges you overcame, and the measurable outcomes or impact.

• Process Focus: Detail your design process, including user research, ideation, wireframing, prototyping, user testing, and iteration. Explain why you made certain decisions.

• B2B & Dashboard Emphasis: If possible, highlight projects involving B2B SaaS, dashboard design, complex workflows, data visualization, or analytics integration. This directly aligns with the role's core responsibilities.

• Accessibility & Consistency: Showcase your understanding and application of accessibility standards (ADA, WCAG) and your ability to maintain design system consistency.

• Quantifiable Results: Whenever possible, quantify the impact of your designs using metrics related to user engagement, efficiency gains, conversion rates, or business objectives.

Challenge Preparation:

• Be prepared for a design challenge that might involve problem-solving for a specific Olo feature, refining an existing interface, or tackling a hypothetical user scenario.

• Focus on demonstrating your thought process, problem decomposition, and ability to articulate trade-offs, rather than just delivering a polished final output.

• Practice presenting your ideas clearly and concisely, anticipating questions about your design choices and their alignment with user needs and business goals.

📝 Enhancement Note: The portfolio is critical. Candidates should be ready to deeply discuss their process and rationale, especially how they've handled complex B2B requirements and data-driven design. Emphasizing the "Mission Control" aspect and retention suite will be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (primary), Sketch (transferable experience accepted).

• User Research & Testing: Tools like UserTesting.com, Lookback, Maze, or internal methods for conducting user interviews and usability studies.

• Collaboration: Slack, Zoom, Google Workspace (Docs, Sheets, Slides), Jira, Confluence.

Analytics & Reporting:

• Familiarity with using analytics platforms (e.g., Amplitude, Mixpanel, Google Analytics) to gather insights and inform design decisions.

CRM & Automation:

• While not a direct design tool, understanding how design impacts CRM and customer engagement platforms is beneficial. Experience with tools that integrate with or manage customer data for B2B SaaS applications is a plus.

📝 Enhancement Note: Proficiency in Figma is essential. Experience with analytics tools to drive data-informed design is highly valued. Understanding the broader SaaS ecosystem and how design interacts with sales and customer success tools will be advantageous.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of users (in this case, restaurant operators and indirectly, their customers).

• Collaboration: Working effectively across disciplines (Product, Engineering, Design) to achieve shared goals.

• Data-Driven: Using insights from data, research, and feedback to inform decisions and measure success.

• Innovation: Continuously seeking new and better ways to solve problems and improve the product experience.

• Ownership & Accountability: Taking responsibility for designs and their impact on the business and users.

• Inclusivity: Fostering an environment where diverse perspectives are valued and contribute to better outcomes.

Collaboration Style:

• Pod-Based Work: Likely working within cross-functional product pods, fostering close, day-to-day collaboration with PMs and Engineers.

• Design Critiques: Regular design critiques and feedback sessions are expected to ensure quality and share knowledge.

• Open Communication: Emphasis on clear, open, and constructive communication through tools like Slack and during virtual meetings.

• Shared Ownership: A culture where design, product, and engineering share ownership of product success.

📝 Enhancement Note: Olo values a collaborative, data-informed, and user-focused approach. The remote-first culture necessitates strong communication and collaboration skills, and a proactive attitude towards building relationships digitally.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing B2B and Consumer Needs: Designing for restaurant operators (B2B) while ensuring the underlying experience for consumers (ordering platform) remains seamless and engaging.

• Complexity of Data & Workflows: Simplifying intricate analytics dashboards and configuration options into intuitive and actionable interfaces for busy operators.

• Scalability: Designing solutions that can scale across hundreds of diverse restaurant brands with varying needs and customization requirements.

• Remote Collaboration: Maintaining strong team cohesion and effective design communication in a distributed, remote environment.

Learning & Development Opportunities:

• Industry Expertise: Deepen knowledge of the fast-evolving restaurant technology and SaaS landscape.

• Mentorship: Opportunities to mentor junior designers and learn from senior leaders within the product and design teams.

• Design System Advancement: Contribute to the growth and evolution of a sophisticated design system.

• Strategic Impact: Gain experience influencing product strategy and roadmaps at a senior level.

• Access to Tools & Technologies: Exposure to modern design and analytics tools and methodologies.

📝 Enhancement Note: The challenges are inherent to a senior role in a complex B2B SaaS environment. The growth opportunities are significant for a designer looking to make a strategic impact and develop leadership skills in a dynamic industry.

💡 Interview Preparation

Strategy Questions:

• Be prepared to discuss your approach to defining and solving complex user problems, especially within a B2B context. How do you ensure your designs meet both user needs and business objectives?

• How do you incorporate user research and data analytics into your design process? Provide examples of how data has influenced your design decisions.

• Describe your experience with design systems. How do you contribute to them, and how do you ensure consistency across a product suite?

Company & Culture Questions:

• Research Olo's mission, values, and its position in the restaurant technology market. Understand the "Serve" and "Retention" product suites.

• Be ready to discuss why you are interested in Olo specifically and how your skills align with the company's goals.

• How do you handle feedback and constructive criticism during design reviews?

Portfolio Presentation Strategy:

• Structure: Organize your portfolio around 2-3 well-documented case studies. Start with the problem, your role, the process, your specific contributions, challenges, and quantifiable outcomes.

• Focus on Process: Walk through your end-to-end design process, explaining your rationale behind key decisions.

• Highlight B2B/Dashboard Experience: If you have relevant experience with B2B SaaS, dashboard design, data visualization, or complex workflow simplification, make sure to emphasize it.

• Quantify Impact: Use metrics to demonstrate the success of your designs.

• Conciseness: Be mindful of time; practice delivering your presentation efficiently and engagingly.

📝 Enhancement Note: Tailor your portfolio and interview responses to Olo's specific context: B2B SaaS for the restaurant industry, with a focus on retention and a "Mission Control" dashboard. Highlighting experience with data, complex workflows, and remote collaboration will be key.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided application link on Lever.

• Portfolio Customization: Ensure your portfolio is up-to-date and highlights projects relevant to B2B SaaS, dashboard design, complex workflows, and user-centered problem-solving. Tailor your case study descriptions to emphasize your process and impact.

• Resume Optimization: Update your resume to clearly articulate your 5+ years of product design experience, proficiency in Figma, and any relevant experience with SaaS, B2B, data analytics, or the restaurant tech industry. Use keywords from the job description.

• Interview Preparation: Practice presenting your portfolio and answering strategy and behavioral questions related to design process, collaboration, and leadership. Prepare specific examples that showcase your skills and experience.

• Company Research: Thoroughly research Olo's products, mission, values, and recent news to demonstrate your genuine interest and understanding of their business context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.