Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Verizon

Location: Basking Ridge, New Jersey, United States (with options in Alpharetta, GA; Cary, NC; New York, NY)

Job Type: Full time

Category: Product Design / User Experience (UX) Design

Date Posted: 2026-08-27

Experience Level: Mid-Senior Level (4+ years)

Remote Status: Hybrid (Minimum 3 days in office per week)

🚀 Role Summary

• Drive end-to-end product design for digital and assisted sales and service journeys within the Verizon Business Group, focusing on customer experience.

• Collaborate closely with product managers, engineers, and researchers to translate user needs and business objectives into intuitive and elegant design solutions.

• Leverage industry-standard design tools, AI tools (Figma Make, Gemini, Claude, NotebookLM), and generative workflows to create wireframes, prototypes, and high-fidelity designs.

• Utilize data, customer insights, and strong design rationale to influence product decisions and champion user-centered design principles.

• Maintain a high quality bar for AI-assisted design work, ensuring excellence in craft, usability, and overall customer experience.

📝 Enhancement Note: This role is specifically focused on enhancing the digital and assisted sales and service experiences for Verizon's Business customers. The emphasis on AI tools and generative workflows indicates a forward-thinking approach to design, requiring candidates to be adept at integrating these technologies into their process. The internal classification "Sr. Experience Designer III" suggests a significant level of autonomy and impact expected from the candidate.

📈 Primary Responsibilities

• Lead the full design lifecycle, from problem framing and concept development through to final delivery, ensuring a strong focus on user experience and visual appeal.

• Develop wireframes, interactive prototypes, and high-fidelity mockups that clearly communicate design concepts and user flows.

• Create and maintain design system specifications, ensuring consistency and scalability across digital platforms.

• Translate complex business requirements and user needs into simple, elegant, and easy-to-use design solutions.

• Influence product strategy and roadmap by presenting compelling narratives, data-backed insights, and well-reasoned design recommendations.

• Optimize customer touchpoints throughout the entire lifecycle to ensure a seamless and positive experience.

• Actively participate in and lead design critiques and workshops to foster a strong design culture and elevate the team's output.

• Design and iterate on shopping and commerce flows to enhance conversion rates and customer satisfaction.

📝 Enhancement Note: The responsibilities highlight a blend of individual contribution and team leadership. The expectation to "own the quality bar for AI-assisted design work" is a critical differentiator for this role, requiring a proactive approach to quality assurance within emerging design technologies.

🎓 Skills & Qualifications

Education:

• Bachelor's degree or four or more years of equivalent work experience.

• Bachelor’s or Master’s degree in Design is preferred. Experience:

• Four or more years of relevant design experience, demonstrated through work experience and/or military experience.

• Four or more years of experience in product design, with a robust portfolio showcasing user-centered thinking, exceptional visual craft, and thoughtful interaction design within complex ecosystems.

• Demonstrated experience in designing shopping and commerce flows. Required Skills:

• Proficiency in industry-standard design tools (e.g., Figma) and AI-assisted design tools (e.g., Figma Make, Gemini, Claude, NotebookLM).

• Strong understanding of user-centered design principles and methodologies.

• Proven ability to create high-fidelity design deliverables that adhere to visual design principles and design system specifications.

• Experience in presenting and effectively justifying design decisions to diverse stakeholders and cross-functional teams.

• Demonstrated ability to independently drive design processes from discovery through launch, balancing user needs, technical constraints, and business goals.

• Experience guiding decision-making through structured thinking, clear rationale, and user-centered research.

• Experience leveraging experimentation, metrics, or data to inform design decisions.

• Excellent communication and storytelling skills to articulate product opportunities and requirements. Preferred Skills:

• Experience designing for growth, monetization, digital transformation, or omni-channel experiences.

• Experience designing for B2B environments.

• A professional portfolio consisting entirely of professional work.

• Strong attention to detail and a keen eye for visual craft.

📝 Enhancement Note: The emphasis on a "strong portfolio" is paramount. Candidates should prepare to showcase projects that demonstrate not only aesthetic quality but also strategic thinking, problem-solving skills, and impact on user behavior and business outcomes, especially within B2B or commerce contexts. The explicit mention of AI tools suggests that familiarity and creative application of these technologies will be a significant advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is required, showcasing a minimum of four years of professional design experience.

• Demonstrate user-centered product thinking through case studies that outline problem definition, user research, design process, and iteration.

• Present polished visual craft and thoughtful interaction design across complex digital ecosystems.

• Include examples of designing and iterating on shopping and commerce flows.

• Showcase experience in influencing decisions with data, customer insights, and strong design rationale. Process Documentation:

• Illustrate the ability to move from problem framing and concept development through to delivery.

• Detail how you have translated user needs and business goals into effective design solutions.

• Provide examples of how you have used AI tools and generative workflows in your design process.

• Showcase how you have delivered seamless experience enhancements and optimized touchpoints across the customer lifecycle.

• Document instances where you have cultivated a robust design culture through active leadership in critiques and workshops.

📝 Enhancement Note: The portfolio should explicitly highlight projects that demonstrate the integration of AI tools into the design workflow and the impact of these tools on efficiency and design quality. Case studies should clearly articulate the "before and after" state, quantifying improvements where possible, especially in commerce-related metrics.

💵 Compensation & Benefits

Salary Range:

• Basking Ridge, NJ and other listed locations (excluding NY): $107,000 - $205,000 annually.

• New York, NY: $117,500 - $205,000 annually.

📝 Enhancement Note: The salary range is presented as a broad band, with variations based on location, specifically noting a higher range for New York City. This indicates that confirmed job-related skills and experience will be critical factors in determining the final offer within this band. The role is described as "incentive based," suggesting potential for bonuses or performance-based pay beyond the base salary.

Benefits:

• Comprehensive health and wellness options: Medical, Dental, Vision insurance.

• Disability coverage: Short and long-term disability insurance.

• Life insurance: Basic, Supplemental, and Accidental Death & Dismemberment (AD&D) insurance.

• Additional benefits: Identity theft protection, Pet insurance, Group home & auto insurance.

• Retirement savings: Matched 401(k) savings plan.

• Paid time off: Up to 8 company-paid holidays, up to 6 personal days per year.

• Generous vacation policy: Newly hired employees receive up to 15 days of vacation per year, increasing with service.

• Family support: Paid parental leave, Adoption assistance.

• Professional development: Tuition assistance.

• Other incentives and an award-winning total rewards package. Working Hours:

• Standard 40-hour work week.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications, Technology, Digital Services. Verizon is a leading global provider of communications technology and solutions, driving innovation in 5G, IoT, and enterprise networking.

Company Size: Large Enterprise (Verizon is a Fortune 500 company with tens of thousands of employees globally). This scale offers significant opportunities for impact and career mobility.

Founded: 1983 (as Bell Atlantic). Verizon has a long history of evolving and leading in the telecommunications sector.

Team Structure:

• The Senior Product Designer will be part of the Digital Experience Platforms Design Team within the Verizon Business Group.

• This team focuses on improving the digital and assisted sales and service journeys for business customers.

• Collaboration is expected with cross-functional teams including Product Managers, Engineers, and Researchers. Methodology:

• User-Centered Design: A core principle, emphasizing understanding and addressing customer needs.

• Data-Driven Decisions: Utilizing customer insights, experimentation, and metrics to inform design choices.

• AI-Assisted Design: Incorporating AI tools and generative workflows to enhance efficiency and creativity.

• Agile Development: Implied by collaboration with engineering and product management, suggesting iterative design and development cycles.

• Design Leadership: Active participation in critiques and workshops to foster a strong design culture.

Company Website: https://www.verizon.com/

📝 Enhancement Note: Working within a large enterprise like Verizon means navigating established processes and potentially large, complex systems. The "Digital Experience Platforms Design Team" suggests a focus on core customer-facing digital assets. The B2B focus within Verizon Business Group is a key differentiator for this role, requiring an understanding of business customer needs and workflows.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role (internally classified as Sr. Experience Designer III). It signifies a mid-to-senior level position requiring significant autonomy, strategic input, and the ability to lead design initiatives. The role is expected to influence product direction and maintain high design quality standards.

Reporting Structure: While not explicitly detailed, a Senior Product Designer typically reports to a Design Manager or Lead within a larger UX/Design department. They will work closely with Product Managers and Engineering leads on specific product initiatives.

Operations Impact: The Senior Product Designer has a direct impact on the customer experience for Verizon's business clients, influencing digital engagement, sales conversion, and service efficiency. By optimizing these journeys, the role contributes to customer satisfaction, retention, and ultimately, revenue for Verizon Business Group. The integration of AI tools suggests an impact on design process efficiency and innovation.

Growth Opportunities:

• Specialization: Deepen expertise in B2B design, commerce flows, or AI-assisted design methodologies.

• Leadership: Transition into a Lead Designer role, mentoring junior designers and overseeing larger design initiatives.

• Cross-Functional Mobility: Opportunities to move into product management or UX research roles, leveraging a deep understanding of user needs and product development.

• Skill Development: Continuous learning in emerging design technologies, AI applications, and advanced UX strategies through internal resources and external training.

📝 Enhancement Note: The "Sr. Experience Designer III" title suggests a clear career path within Verizon's design organization. Growth will likely involve taking on more complex projects, mentoring others, and potentially moving into management or specialized individual contributor roles. The emphasis on AI also presents an opportunity to become a subject matter expert in this rapidly evolving area.

🌐 Work Environment

Office Type: Hybrid work model. Employees are expected to work from a defined office location a minimum of three days per week, with the remaining days potentially from home.

Office Location(s): The primary listed location is Basking Ridge, NJ. Other potential locations include Alpharetta, GA; Cary, NC; and New York, NY.

Workspace Context:

• Collaborative environment with cross-functional teams (Product Managers, Engineers, Researchers).

• Access to industry-standard design tools and emerging AI design technologies.

• Opportunities for active participation in design critiques and workshops to foster idea exchange and skill-sharing.

• The hybrid model allows for focused individual work at home and collaborative, in-person interaction at the office. Work Schedule:

• Standard 40-hour work week. The hybrid nature allows for some flexibility in managing personal and professional time, balanced with in-office collaboration requirements.

📝 Enhancement Note: The hybrid nature requires a balance between independent work and in-person collaboration. Candidates should be comfortable with this structure and understand the expectation of being in the office for a significant portion of the week. The specific office location will be set by the manager.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit resume and portfolio through the provided link.

• Initial Screening: HR or Talent Acquisition will review applications and portfolios for basic qualifications and alignment with role requirements.

• Hiring Manager/Team Interview: A discussion with the hiring manager and potentially other designers or product managers to assess design skills, experience, and cultural fit. This will likely involve a deep dive into portfolio projects.

• Design Challenge/Workshop: Candidates may be asked to complete a design exercise or participate in a design workshop/critique session to evaluate problem-solving skills, design process, and collaboration style.

• Final Interview: Potentially with senior leadership to discuss strategic thinking, impact, and overall fit within the organization.

Portfolio Review Tips:

• Showcase B2B & Commerce: Prioritize projects that demonstrate experience with business customers and commerce-related flows.

• Highlight AI Integration: Clearly articulate how AI tools were used, the benefits, and any quality control measures implemented.

• Quantify Impact: Whenever possible, use metrics and data to demonstrate the success of your designs (e.g., increased conversion rates, improved user satisfaction scores, reduced task completion times).

• Structure Your Narrative: For each project, clearly explain the problem, your role, your process, the challenges faced, your solutions, and the outcomes.

• Visual Polish: Ensure your portfolio is well-organized, visually appealing, and easy to navigate.

Challenge Preparation:

• Understand the Business Context: Research Verizon Business Group's offerings and target audience.

• Practice Design Thinking: Be ready to articulate your process for problem-solving, user research, ideation, prototyping, and testing.

• Prepare for AI Discussions: Be ready to discuss your experience with AI design tools and how you see them evolving the design field.

• Communicate Effectively: Practice presenting your work clearly and concisely, anticipating questions about your design rationale and decision-making.

📝 Enhancement Note: The interview process will heavily rely on the candidate's portfolio. It's crucial to tailor the portfolio to highlight the specific requirements of this role, especially the B2B focus and AI tool proficiency. Be prepared to discuss design decisions in detail and defend your rationale using user insights and data.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (industry standard for this role).

• AI Design Tools: Figma Make, Gemini, Claude, NotebookLM (explicitly mentioned, indicating a strong focus on integrating AI into the design workflow).

• Other potential tools: Sketch, Adobe Creative Suite (Photoshop, Illustrator), InVision, Axure.

Analytics & Reporting:

• Experience with analytics platforms (e.g., Google Analytics, Adobe Analytics) to interpret user data and inform design decisions.

• Familiarity with A/B testing methodologies and tools. CRM & Automation:

• While not a direct CRM role, understanding how design impacts CRM-driven customer journeys and sales processes is beneficial.

• Familiarity with how design outputs integrate into development pipelines and content management systems.

📝 Enhancement Note: Proficiency in Figma is non-negotiable. The explicit mention of AI tools like Gemini and Claude suggests that candidates who have practical experience or a strong understanding of how to leverage these for design tasks will be highly favored. Familiarity with design systems is also critical for a large organization like Verizon.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A primary focus on understanding and serving the needs of Verizon's business customers.

• Innovation: Embracing new technologies, including AI, to drive creative solutions and improve processes.

• Collaboration: Working effectively with cross-functional teams to achieve shared goals.

• Excellence & Craftsmanship: Maintaining high standards for design quality, usability, and visual appeal.

• Data-Driven: Using insights and metrics to inform decisions and measure impact.

Collaboration Style:

• Cross-functional Partnership: Working closely with Product Managers, Engineers, Researchers, and potentially Marketing teams.

• Design Critiques: Regularly participating in and leading design reviews to provide and receive constructive feedback.

• Transparent Communication: Clearly articulating design rationale, providing updates, and actively listening to feedback.

• Team-Oriented: Contributing to a positive and productive team environment that fosters learning and shared success.

📝 Enhancement Note: Verizon's culture emphasizes innovation and customer focus, which is reflected in the job description's focus on AI tools and business customer experience. Candidates should be prepared to demonstrate how they embody these values in their work and collaborative approach.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex B2B Ecosystems: Understanding and catering to the diverse needs and workflows of business customers can be more complex than B2C.

• Integrating AI Seamlessly: Effectively incorporating AI-generated outputs into a cohesive and high-quality user experience, while maintaining design integrity.

• Balancing Stakeholder Needs: Navigating competing priorities and feedback from various stakeholders (Product, Engineering, Sales, Business leadership).

• Hybrid Work Dynamics: Adapting to and maximizing productivity within a hybrid work model, ensuring effective communication and collaboration.

Learning & Development Opportunities:

• AI in Design: Becoming an expert in leveraging AI tools for design efficiency, ideation, and content generation.

• B2B Design Expertise: Deepening understanding of enterprise customer needs, sales processes, and service models.

• Large-Scale Design Systems: Gaining experience with managing and contributing to enterprise-level design systems.

• Industry Trends: Staying abreast of advancements in UX design, telecommunications technology, and digital product development.

• Verizon's Internal Training Programs: Access to extensive resources for professional development and skill enhancement.

📝 Enhancement Note: The challenges presented are opportunities for growth. Candidates who can demonstrate resilience, adaptability, and a proactive learning mindset will be well-suited for this role. The opportunity to pioneer AI integration in design is a significant draw for ambitious designers.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex business problem you solved through design. What was your process, and what was the outcome?" (Focus on B2B context and measurable results).

• "How do you approach incorporating AI-generated design elements into your workflow while ensuring quality and usability?" (Prepare specific examples of using tools like Gemini or Claude).

• "Walk us through a challenging stakeholder conversation where you had to advocate for a design decision. How did you handle it?" (Highlight communication, data, and empathy). Company & Culture Questions:

• "What do you know about Verizon Business Group and its customers?" (Research their services, target markets, and digital offerings).

• "How do you contribute to a positive and collaborative team culture, especially in a hybrid environment?" (Emphasize proactive communication and team support).

• "How do you measure the success of your designs, particularly in a B2B or commerce context?" (Discuss metrics, user feedback, and business impact). Portfolio Presentation Strategy:

• Curate for Relevance: Select 3-4 projects that best showcase your experience in B2B, commerce flows, AI tool usage, and end-to-end design process.

• Tell a Story: For each project, clearly articulate the problem, your role, your process, the constraints, your solutions, and the results. Use visuals effectively.

• Highlight AI Impact: Specifically call out where and how AI tools were used, the benefits derived, and any quality assurance steps taken.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your design choices, rationale, and trade-offs.

• Practice Your Pitch: Rehearse your presentation to ensure it's concise, engaging, and within the allotted time.

📝 Enhancement Note: Prepare to discuss your portfolio projects with a focus on the "why" behind your decisions and the "impact" of your work. Be ready to discuss your experience with AI tools in detail, as this is a key differentiator for this role.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided Workday job portal link.

• Portfolio Customization: Ensure your portfolio prominently features projects demonstrating B2B design experience, commerce flows, and the application of AI design tools. Quantify results wherever possible.

• Resume Optimization: Tailor your resume to highlight keywords from the job description, such as "Product Design," "User Experience," "Figma," "AI-assisted design," "B2B," "Commerce," and "stakeholder management." Emphasize your 4+ years of relevant experience and any leadership contributions.

• Interview Preparation: Practice articulating your design process, decision-making rationale, and experience with AI tools. Prepare specific examples for behavioral and situational questions. Rehearse your portfolio presentation.

• Company Research: Thoroughly research Verizon Business Group's offerings, target markets, and recent digital initiatives to demonstrate genuine interest and understanding during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.