Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Trudell Medical Group (Aetonix)

Location: London, Ontario, Canada

Job Type: Full-time

Category: Product Design / UX/UI

Date Posted: 2026-09-21

Experience Level: 5-10 years

Remote Status: Fully Remote (with occasional travel)

🚀 Role Summary

• Drive end-to-end product design for both a patient mobile app and a care-team desktop application within the digital health sector, focusing on chronic care management.

• Lead and execute qualitative and quantitative user research initiatives to deeply understand complex clinical workflows and patient needs, translating these insights into intuitive software interactions.

• Contribute significantly to and help evolve a shared design system across web and mobile platforms, ensuring consistency and scalability.

• Act as a discovery partner in product strategy, grounding decisions in user insights and advocating for patient and clinician voices in trade-off discussions.

• Leverage AI/ML-powered design and research tooling to accelerate prototyping, synthesis, and inform design decisions, while also mentoring others in their effective use.

📝 Enhancement Note: This role is positioned within a digital health startup, Aetonix, backed by Trudell Medical International. The focus on chronic care management for U.S. health systems and ACOs, particularly for Medicare patients, indicates a need for deep understanding of healthcare regulations (like HIPAA) and clinical workflows. The emphasis on AI/ML and the role's reporting structure to the VP of Product suggest a high degree of autonomy and impact on product direction.

📈 Primary Responsibilities

• Own specific product surfaces end-to-end for both the patient mobile app and the care-team desktop application, ensuring high-quality design output from problem framing to shipped product.

• Lead qualitative and quantitative research studies with care teams and Medicare patients, including study design, participant recruitment, and synthesis of findings to inform design decisions.

• Translate complex clinical workflows and patient journeys into clear, intuitive, and user-centered software interactions and experiences.

• Actively participate in product strategy discussions, providing a user-grounded perspective and pushing back when more problem framing is needed before solution exploration.

• Contribute to and maintain a shared design system across web and mobile interfaces, collaborating with other designers and engineers to ensure its evolution and adherence.

• Deliver compelling design stories, utilizing tools like journey maps and story maps, to align product, design, and engineering teams on risks, priorities, and desired outcomes.

• Advocate for user needs and perspectives in cross-functional trade-off discussions, ensuring that core patient and clinician insights shape final product decisions.

• Proactively identify gaps in data or research and take initiative to acquire the necessary information to support design decisions.

• Integrate accessibility best practices (keyboard navigation, screen reader compatibility, clear focus states) into all design work.

• Utilize product analytics tools to uncover usage patterns and inform design iterations and optimizations.

📝 Enhancement Note: The responsibilities highlight a blend of core UX/UI design, robust user research, and strategic product involvement. The expectation to "raise the craft bar" and "give structured critique" suggests a senior individual contributor role that also influences team development. The specific mention of AI/ML design tools and the need to teach others their use points to a forward-thinking approach to design processes.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's or Master's degree in Design, Human-Computer Interaction, Psychology, or a related field is typically expected for senior roles. Equivalent practical experience will also be considered.

Experience: 5-7+ years of professional experience in product design, with a proven track record of end-to-end ownership from research to shipped product.

Required Skills:

• 5-7+ years of experience in product design, supported by a strong portfolio showcasing end-to-end ownership.

• Proficient in leading qualitative and quantitative user research, including usability studies, and synthesizing findings effectively.

• Hands-on experience with AI/ML-powered product design, including understanding and defining "good" AI/ML features.

• Experience contributing to and working within a shared design system for both web and mobile platforms, in collaboration with designers and engineers.

• Solid understanding and practical application of accessibility best practices (e.g., keyboard and screen-reader flows, focus states, interaction patterns).

• Familiarity with product analytics tools such as Amplitude for uncovering usage patterns and informing design.

• Active use of AI design and research tooling (e.g., Claude, Figma Make) to accelerate workflows and a willingness to teach others.

• Ability to craft compelling design stories and presentations that gain buy-in from engineers and cross-functional stakeholders.

• Experience giving and receiving structured feedback with a focus on team growth and development.

• Ability to translate complex clinical workflows into clear, intuitive software interactions. Preferred Skills:

• Background in healthcare, clinical settings, or regulated software, with an understanding of HIPAA and clinical workflow implications.

• Experience in behavioral science, focusing on habit formation, engagement, or behavior change design.

• Familiarity with Chronic Care Management (CCM), Remote Patient Monitoring (RPM), or chronic disease management platforms.

• AI/ML product design experience specifically within a healthcare or clinical context (e.g., conversational interfaces, clinical decision support, data-heavy dashboards).

• Expertise in WCAG 2.1 AA accessibility standards within a regulated health context.

📝 Enhancement Note: The "MUST HAVE" section clearly defines the core requirements, emphasizing practical experience and a proactive approach to learning and applying new technologies like AI in design. The "NICE TO HAVE" skills are critical for understanding the specific domain and increasing the candidate's competitiveness.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end product design ownership, from initial problem framing and user research through to the delivery of shipped products.

• Demonstrations of how user research findings were synthesized and directly influenced design decisions and product outcomes.

• Case studies that highlight the design and implementation of AI/ML-powered features, explaining the design rationale and the perceived "good" state for such features.

• Examples of contributions to or work within a shared design system, illustrating collaboration with engineers and other designers.

• Evidence of integrating accessibility best practices into design solutions, showcasing consideration for keyboard navigation, screen reader compatibility, and clear focus states.

• Case studies that detail the translation of complex clinical workflows into intuitive and effective user interfaces.

• Examples of using product analytics tools to inform design iterations and measure impact.

• Demonstrations of how design stories, journey maps, or story maps were used to align stakeholders and communicate design strategy. Process Documentation:

• Documentation of the research process, including methodologies used for qualitative and quantitative studies, participant recruitment strategies, and synthesis methods.

• Examples of how design systems were leveraged and contributed to, including component usage, standards adherence, and evolution.

• Evidence of applying accessibility standards (e.g., WCAG 2.1 AA) throughout the design process, with examples of testing and validation.

• Case studies detailing the iterative design process, including how user feedback and analytics data informed design changes.

• Examples of using AI design and research tooling to accelerate design workflows, with explanations of the tools and their impact.

📝 Enhancement Note: The portfolio is paramount for this role. It needs to demonstrate not just design execution but also strategic thinking, research rigor, and an understanding of complex domains like healthcare. The emphasis on AI/ML tooling suggests a need to showcase how these tools were integrated into the design process.

💵 Compensation & Benefits

Salary Range: $100,000 - $150,000 CAD per year. This range is based on the provided salary data and is typical for a Senior Product Designer role in a tech company of this nature, considering the location in Canada and the specified experience level. The company notes that individual compensation is determined by job-related skills, knowledge, experience, and work location, and encourages dialogue with the recruiter.

Benefits:

• Comprehensive health insurance package, including medical, dental, and vision coverage.

• Life insurance.

• Registered Retirement Savings Plan (RSP) matching program.

• Opportunities for professional development and continuous learning.

• Access to AI tools for design and research.

• Participation in a fast-growing digital health company with a mission-driven focus.

Working Hours: Standard full-time hours are expected, likely around 40 hours per week. While the role is remote, EST/CST overlap is preferred for core collaboration hours, suggesting a need for availability during these times.

📝 Enhancement Note: The salary range is competitive for a senior design role in Canada. The benefits package is standard for a full-time position in the tech industry, with a particular emphasis on professional development which aligns with the company's growth and innovation focus. The note about AI tools in the compensation section is unusual and might refer to access to specific software or a general company-wide adoption of AI technologies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Health / Healthcare Technology. Aetonix operates within the chronic care management (CCM) and remote patient monitoring (RPM) space, focusing on improving outcomes for Medicare patients through technology. The parent company, Trudell Medical International (TMI), is a medical device company, suggesting a strong foundation in healthcare innovation.

Company Size: Trudell Medical Group is a larger entity, but Aetonix appears to operate as a fast-growing startup within it. The description implies a dynamic, agile, and motivated team environment.

Founded: Trudell Medical International was founded in 1947. Aetonix's operational timeline is more recent, indicated by the company's focus on proving product-market fit in the next 6 months.

Team Structure:

• The Senior Product Designer will join an existing design team, working alongside a Product Designer and a Lead Product Designer.

• Reporting directly to the VP of Product, indicating a clear line of communication and strategic alignment with product leadership.

• Close partnership with the Lead Product Designer on shared design system standards and research practice development.

• Cross-functional collaboration is essential, involving engineers, product managers, and potentially clinical stakeholders. Methodology:

• Agile development methodologies are implied by the startup urgency and fast-growing nature of the company.

• Emphasis on a data-driven approach, utilizing product analytics and user research to inform design and product decisions.

• Lean research practices are encouraged, focusing on efficiency and rapid synthesis of findings.

• A collaborative approach to design system development and maintenance.

• Active use of AI/ML tools for design and research to accelerate processes.

Company Website: [The provided data does not include a specific website for Aetonix, but Trudell Medical Group's URL is likely trudellmedical.com, and Aetonix may have its own domain.]

📝 Enhancement Note: The company culture appears to be a blend of startup agility and established healthcare industry rigor. The mission to improve chronic disease management and patient outcomes is a strong motivator. The emphasis on AI and data-driven decisions suggests a forward-thinking and analytical environment.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor. This role is for an experienced designer who can take ownership of significant product areas, mentor others, and contribute to strategic product decisions. The title "Senior Product Designer" implies a level of expertise beyond entry or mid-level, with expectations for autonomy and impact.

Reporting Structure: Reports directly to the VP of Product, providing a high-level view of product strategy and direct interaction with senior leadership. This structure offers visibility and potential for rapid career advancement.

Operations Impact: The role has a direct impact on the usability and effectiveness of a digital health platform designed to improve patient outcomes and manage chronic diseases. Success in this role will directly contribute to achieving product-market fit and demonstrating clinical evidence, which are critical for the company's growth and mission.

Growth Opportunities:

• Skill Specialization: Deepen expertise in AI/ML-powered product design, healthcare UX, accessibility, and research methodologies.

• Leadership Development: Potential to grow into a Lead Product Designer role, mentor junior designers, and take on more strategic design leadership responsibilities within the product team.

• Cross-functional Influence: Gain experience influencing product strategy and roadmap through user-centric insights and compelling design narratives.

• Industry Expertise: Develop specialized knowledge in chronic care management, remote patient monitoring, and the nuances of designing for regulated healthcare environments.

• Impactful Projects: Work on a product with a clear social impact, contributing to the improvement of patient lives and healthcare delivery.

📝 Enhancement Note: The role offers significant growth potential, particularly for designers interested in specializing in healthcare technology and AI-driven product development. The direct reporting line to the VP of Product provides a unique opportunity for mentorship and exposure to high-level product strategy.

🌐 Work Environment

Office Type: Fully Remote. Candidates can be based in Canada or the United States.

Office Location(s): While fully remote, occasional in-person team meetings are required quarterly in the Ottawa, London (Ontario), and Toronto, Canada areas. This necessitates willingness to travel domestically within Canada.

Workspace Context:

• A remote-first environment that requires strong self-discipline and communication skills.

• Collaboration will primarily occur through digital tools, necessitating proficiency in remote collaboration platforms.

• The preference for EST/CST overlap suggests core working hours will align with Eastern and Central Time zones for synchronous communication and team meetings.

• Access to AI design and research tools will be provided, supporting an innovative and efficient workflow.

Work Schedule: Standard full-time, likely around 40 hours per week. Flexibility is implied by the remote nature, but core collaboration hours (EST/CST overlap) will be important for team synchronization.

📝 Enhancement Note: The remote nature offers flexibility, but the requirement for occasional travel to Canadian locations and the preference for specific time zone overlap are key considerations for candidates. The company's commitment to professional development and a mission-driven culture suggests a supportive, albeit remote, work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and portfolio for essential qualifications and alignment with the role's requirements. This stage will heavily assess the portfolio's demonstration of end-to-end ownership, research rigor, and AI/ML design experience.

• Hiring Manager/Team Interview: Discussion with the VP of Product and/or Lead Product Designer to delve deeper into experience, design philosophy, and problem-solving approaches. Expect questions about your portfolio projects, research methodologies, and how you approach complex design challenges.

• Design Challenge/Portfolio Deep Dive: A practical exercise or in-depth review of specific portfolio pieces. This may involve presenting a case study, discussing design decisions, and articulating the impact of your work. Be prepared to discuss your process for translating clinical workflows and your experience with AI/ML tools.

• Cross-functional Interview: Meeting with engineering and/or product team members to assess collaboration style, communication skills, and ability to integrate into the team. Focus on how you articulate design rationale and collaborate on technical constraints.

• Final Interview: Potentially with executive leadership to discuss cultural fit, mission alignment, and long-term vision.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best demonstrate end-to-end ownership, significant research impact, and ideally, experience with AI/ML, healthcare workflows, or accessibility.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the challenges encountered, and the measurable outcomes or impact achieved.

• Highlight AI/ML and Healthcare: Explicitly detail your experience with AI/ML tools and features, and any work within the healthcare domain. Explain your understanding of clinical workflows and regulatory considerations.

• Showcase Research Rigor: Detail your research methodologies, how you synthesized findings, and how those insights directly shaped the final design.

• Demonstrate Design Craft: Present high-fidelity mockups, prototypes, and explain your interaction design choices and rationale. Ensure accessibility is addressed.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., improved engagement, reduced errors, increased task completion).

Challenge Preparation:

• Practice Articulation: Rehearse explaining your design process, decisions, and the impact of your work concisely and compellingly.

• Anticipate AI/ML Questions: Be ready to discuss your experience with AI/ML in design, its potential applications, and your approach to designing for these technologies, especially in a healthcare context.

• Understand Clinical Context: Research common chronic diseases, Medicare patient needs, and general healthcare technology trends to better inform your responses.

• Prepare Questions: Have thoughtful questions ready about the team, product roadmap, design challenges, and company culture.

📝 Enhancement Note: The application process emphasizes a strong portfolio and the ability to articulate design process and impact. Candidates should be prepared to discuss their experience with AI/ML tools and the healthcare domain in detail.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (implied by mention of Figma Make), potentially other industry-standard tools like Sketch or Adobe Creative Suite.

• AI Design & Research Tooling: Claude, Figma Make, or equivalent AI-powered tools for prototyping, synthesis, and research acceleration.

• Collaboration: Platforms like Slack, Zoom, or Microsoft Teams for remote communication.

• Project Management: Tools such as Jira, Asana, or Trello for task management and workflow tracking.

Analytics & Reporting:

• Product Analytics: Amplitude (explicitly mentioned) for understanding user behavior and informing design decisions.

• Data Visualization: Potentially tools like Tableau or Power BI for reporting on user engagement and product performance.

CRM & Automation:

• While not directly mentioned for the designer role, the company likely uses CRM systems for sales and customer management. Automation tools may be used for marketing or operational processes.

📝 Enhancement Note: Proficiency in Figma and AI-powered design tools is crucial. Familiarity with Amplitude for product analytics is a strong requirement. The ability to adapt to and leverage new technologies in the design workflow is highly valued.

👥 Team Culture & Values

Operations Values:

• Builder Mentality: A strong emphasis on creating new products and features rather than just refining existing ones. This fosters an environment of innovation and forward momentum.

• Mission-Driven: A core value of making a tangible difference in people's lives, specifically in the management of chronic diseases. This provides a strong sense of purpose.

• Humility and Confidence: A balance of being open to learning from others (care coordinators) and confident enough to challenge decisions and advocate for user needs, especially when communicating with executives.

• User-Centricity: A commitment to grounding product decisions in user insights, ensuring that patient and clinician voices are central to the design process.

• Data-Driven Decision Making: Utilizing analytics and research to inform design choices and measure impact, promoting efficiency and effectiveness.

Collaboration Style:

• Cross-functional Integration: Close collaboration with product management, engineering, and potentially clinical experts to ensure alignment and shared understanding of goals and constraints.

• Constructive Feedback: An environment where structured critique is given and received, with a genuine interest in helping colleagues grow their design craft.

• Storytelling & Alignment: Using tools and techniques like story maps and journey maps to build shared understanding and align diverse teams on product direction and priorities.

• Remote Collaboration: Effective use of digital tools to maintain strong communication and teamwork despite being a distributed team.

📝 Enhancement Note: The culture emphasizes innovation, purpose, and collaborative growth. Candidates who thrive in a mission-driven environment and can balance assertiveness with humility will likely find this a good fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Healthcare Complexity: Designing for regulated environments like healthcare, with strict compliance requirements (HIPAA) and complex clinical workflows, presents a significant challenge that requires specialized understanding.

• Proving Product-Market Fit: The company is in a critical phase to prove product-market fit within 6 months, requiring rapid iteration and impactful design solutions.

• Balancing Innovation with Regulation: Integrating cutting-edge AI/ML features while adhering to healthcare regulations and ensuring patient safety and data privacy.

• Remote Collaboration Dynamics: Maintaining strong team cohesion, effective communication, and efficient design processes within a fully remote setting.

• Evolving AI/ML Landscape: Staying abreast of rapid advancements in AI/ML design tools and techniques and effectively integrating them into the product development lifecycle.

Learning & Development Opportunities:

• Specialized Skill Development: Opportunity to become an expert in designing for chronic care management, remote patient monitoring, and AI/ML applications in healthcare.

• Research Practice Growth: Contribute to and learn from the development of a robust research practice, gaining experience in various qualitative and quantitative methods.

• Design System Expansion: Play a key role in the growth and refinement of a cross-platform design system.

• Leadership Exposure: Direct interaction with the VP of Product and potential for mentorship and growth into leadership roles within the design team.

• Impactful Contribution: Directly contribute to a product that aims to significantly improve patient outcomes and the efficiency of chronic disease management.

📝 Enhancement Note: The challenges are inherent to a fast-paced digital health startup operating in a regulated industry. The growth opportunities are substantial for individuals looking to make a significant impact and specialize in a high-demand area.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you took a complex clinical workflow and translated it into an intuitive software experience. What was your process, and what was the outcome?" (Focus on process, user understanding, and impact.)

• "How do you approach integrating AI/ML features into a product? What are the key design considerations, and how do you define 'good' design in this context, especially in healthcare?" (Assess understanding of AI design principles and healthcare specifics.)

• "Walk us through a project in your portfolio where you owned the design end-to-end. What were the biggest challenges, how did you overcome them, and what was the measurable impact?" (Demonstrate portfolio ownership, problem-solving, and results.) Company & Culture Questions:

• "What interests you about Aetonix's mission to improve chronic disease management, and how do you see your design skills contributing to that mission?" (Assess mission alignment and understanding.)

• "Describe your experience working within a shared design system. How do you contribute to its evolution and ensure consistency across platforms?" (Evaluate design system collaboration and contribution.)

• "How do you approach giving and receiving feedback within a design team? Can you provide an example of how feedback helped improve your work?" (Assess collaboration and growth mindset.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each portfolio piece, clearly outline the problem, your specific role and contributions, the methodologies used (research, ideation, prototyping, testing), key design decisions and rationale, challenges overcome, and the final outcomes/impact.

• Highlight AI/ML and Healthcare: Explicitly call out any work involving AI/ML tools or features, and any experience within the healthcare domain. Explain your understanding of clinical context and regulatory considerations (e.g., HIPAA).

• Emphasize Research Integration: Show how user research directly informed your design decisions at each stage of the process.

• Showcase Accessibility: Detail how you incorporated accessibility best practices and any specific testing or validation performed.

• Quantify Impact: Use data and metrics to demonstrate the success of your designs wherever possible.

• Be Prepared for Deep Dives: Anticipate detailed questions about your process, specific design choices, and how you would approach hypothetical scenarios related to the product.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong command of the end-to-end design process, deep user empathy, experience with AI/ML tools, and an understanding of the healthcare domain. The portfolio is the central piece, so preparing a compelling narrative around it is critical.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on Dayforce.

• Tailor Your Resume: Ensure your resume clearly highlights your 5-7+ years of product design experience, emphasizing end-to-end ownership, research leadership, AI/ML design tool usage, and any healthcare or regulated industry experience. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your strongest projects that best showcase your skills in user research, complex workflow translation, AI/ML integration, accessibility, and design system contributions. Prepare a clear narrative for each project.

• Prepare for AI/ML Discussions: Be ready to discuss your experience with AI design and research tools (like Claude, Figma Make) and how you apply them to accelerate design processes and inform decisions.

• Research Aetonix/Trudell: Understand the company's mission, the product's purpose (chronic care management for Medicare patients), and the digital health landscape. This will help you tailor your responses and ask insightful questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.