UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: Officeworks

Location: Chadstone, VIC, Australia

Job Type: Contract

Category: UX/UI Design & Product Development

Date Posted: 2026-09-22

Experience Level: Mid-Senior Level (5-7+ years)

Remote Status: Hybrid

🚀 Role Summary

• Design and optimize intuitive and engaging customer experiences across digital and physical touchpoints, leveraging user-centered design methodologies.

• Translate customer research, insights, and data into actionable design solutions, including customer journeys, wireframes, and prototypes.

• Plan and facilitate user research, usability testing, and workshops to deeply understand customer needs and validate design concepts.

• Collaborate closely with Online, Commercial, Technology, Design, and broader business stakeholders to solve complex problems and champion customer needs.

• Champion the customer throughout the design process, ensuring that user insights and data clearly inform design thinking and recommendations to stakeholders and development teams.

📝 Enhancement Note: This role is a 12-month fixed-term contract, indicating a need for a designer who can quickly integrate, deliver impactful results, and manage projects within a defined timeframe. The hybrid work arrangement suggests a blend of in-office collaboration and remote flexibility, common in modern design teams.

📈 Primary Responsibilities

• Design and optimize intuitive and engaging customer experiences across digital and physical touchpoints, ensuring seamless user journeys.

• Transform customer research, insights, and data into comprehensive customer journeys, detailed wireframes, interactive prototypes, and refined design solutions.

• Proactively plan and facilitate user research activities, including usability testing sessions and collaborative workshops, to effectively understand customer needs and validate design hypotheses.

• Partner effectively with cross-functional teams, including Online, Commercial, Technology, and Design, to identify and solve user problems, advocate for customer needs, and influence product direction.

• Utilize customer insights and data analytics to clearly articulate design thinking, rationale, and strategic recommendations to diverse stakeholders and development teams.

• Contribute actively to the evolution and maintenance of the company's design system, and identify opportunities to improve existing design processes, tools, and overall ways of working.

📝 Enhancement Note: The responsibilities emphasize a full-cycle UX/UI design process, from research and ideation to implementation support and process improvement. The need to balance customer needs, business objectives, and technical feasibility is a key aspect of this role.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field is often beneficial for understanding user behavior and design principles.

Experience:

• A minimum of 5-7 years of progressive experience in UX/UI design, Product Design, UX Research, or a closely related design discipline.

• Demonstrated experience working within eCommerce environments or large, complex organizations is highly regarded. Required Skills:

• Strong command of user-centered design principles and methodologies.

• Proven experience across the full spectrum of design activities: user research, usability testing, collaborative workshops, wireframing, and prototyping.

• Proficient in contemporary interface and interaction design principles for both web and mobile platforms.

• Advanced proficiency with design tools, particularly Figma, for creating wireframes, prototypes, and high-fidelity designs.

• Ability to leverage customer insights and quantitative data to inform and validate design decisions effectively.

• Excellent problem-solving skills with a methodical approach to identifying and resolving user experience challenges.

• Strong communication and presentation skills, with the ability to articulate complex design thinking and rationale clearly to diverse audiences.

• Adept at stakeholder management, building consensus, and collaborating effectively across various business units. Preferred Skills:

• Experience contributing to or managing a design system.

• Familiarity with accessibility standards and best practices (e.g., WCAG).

• An interest in psychology, behavioral economics, or emerging technologies, providing a deeper understanding of user motivation and future trends.

• Experience with A/B testing and other experimentation methodologies to optimize user interfaces.

📝 Enhancement Note: The emphasis on 5-7 years of experience suggests a need for a candidate who can work independently, mentor junior designers if applicable, and contribute strategic design thinking. The "ambiguous and changing environments" requirement points to a need for adaptability and resilience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a strong portfolio demonstrating a minimum of 5-7 years of UX/UI design experience with a focus on user-centered methodologies.

• Include detailed case studies that illustrate your process from problem identification through to solution design and impact.

• Provide examples of customer journeys, wireframes, and interactive prototypes that clearly articulate your design thinking and problem-solving approach.

• Demonstrate proficiency in using design tools such as Figma, with examples of how you've utilized these tools to create impactful designs.

• Highlight projects where you've effectively used customer research, insights, and data to inform design decisions and drive measurable outcomes. Process Documentation:

• Present clear documentation of your design process, emphasizing how you gather requirements, conduct research, iterate on designs, and collaborate with stakeholders.

• Illustrate how you've contributed to or improved design systems and design processes within previous roles.

• Showcase your ability to facilitate and lead user research and usability testing sessions, with examples of how findings were integrated into design improvements.

• Provide examples of how you communicate design rationale and recommendations to technical and non-technical stakeholders.

📝 Enhancement Note: A strong portfolio is critical for this role. Candidates should prepare to walk through their case studies, explaining their thought process, the challenges encountered, and the impact of their design solutions, particularly focusing on how they translated customer insights into tangible improvements.

💵 Compensation & Benefits

Salary Range: For a UX/UI Designer with 5-7+ years of experience in Melbourne, VIC, Australia, the typical salary range is AUD $100,000 - $140,000 per annum. This estimate is based on industry benchmarks for similar roles in major Australian cities, considering the hybrid work model and the fixed-term contract nature of the position.

Benefits:

• Flexible work arrangements, including a hybrid work model.

• Generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target, and other Wesfarmers brands.

• Access to the Officeworks benefits program offering exclusive discounts and perks on entertainment, travel, lifestyle, and health.

• Support through the Growing Families Policy.

• Prioritized safety, mental health, and wellbeing, with access to an Employee Assistance Program (EAP) and ongoing wellness initiatives.

• Flexible Public Holidays Policy to accommodate diverse cultural or religious observances.

• Outstanding learning and development programs to support career growth.

• Opportunities for career advancement within the broader Wesfarmers Group.

Working Hours: The role typically involves a standard full-time work week, estimated at 40 hours, with flexibility offered through the hybrid work arrangement.

📝 Enhancement Note: The salary range is an estimate for a fixed-term contract position. Actual compensation will depend on the candidate's experience, specific skills, and negotiation. The comprehensive benefits package reflects Officeworks' commitment to employee wellbeing and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Officeworks operates within the Retail sector, specifically focusing on stationery, office supplies, technology, furniture, and educational products. This context means the UX/UI Designer will be working on digital platforms that support a large, multi-channel retail operation, influencing both online customer engagement and potentially in-store digital experiences.

Company Size: With close to 10,000 team members and over 173 retail stores, Officeworks is a large national organization. This scale implies complex systems, a diverse customer base, and significant opportunities for impact. For a UX/UI Designer, this means working within established processes but also having the potential to influence large-scale user experiences.

Founded: While the founding date is not specified, Officeworks has a long-standing presence in Australia, indicating a mature business with established operational frameworks and a deep understanding of its market.

Team Structure:

• The UX/UI Designer will likely be part of a digital or technology team, working alongside other designers, product managers, developers, and business analysts.

• The reporting structure will likely involve a Design Lead or a Digital Product Manager, with frequent collaboration across Online, Commercial, Technology, and broader business units.

• Cross-functional collaboration is a key aspect, requiring strong communication and the ability to integrate diverse perspectives into the design process. Methodology:

• A strong emphasis on user-centered design principles and data-informed decision-making is expected.

• Workflow planning and optimization will be crucial, especially when translating insights into design solutions and improving existing processes.

• The role will likely involve agile methodologies, with iterative design cycles and close collaboration with development teams.

Company Website: https://www.officeworks.com.au/

📝 Enhancement Note: Officeworks' commitment to "making bigger things happen" suggests a culture of ambition and continuous improvement. The retail environment provides a dynamic backdrop for UX/UI design, with a constant need to adapt to customer behaviors and market trends.

📈 Career & Growth Analysis

Operations Career Level: This UX/UI Designer role is positioned at a mid-to-senior level. It requires a significant amount of independent work, strategic input, and the ability to lead design initiatives within projects. The expectation is for the designer to not only execute but also to influence design direction and champion best practices.

Reporting Structure: The designer will report to a manager within the digital or product development team, likely a Design Lead or Head of Digital Product. They will collaborate extensively with Product Managers, Developers, Researchers, and various business stakeholders across different departments.

Operations Impact: The UX/UI Designer's work will directly impact customer satisfaction, engagement, and loyalty by creating intuitive and effective digital and physical experiences. Their contribution is crucial for driving online sales, improving customer retention, and strengthening the Officeworks brand. By optimizing user flows and interfaces, they help reduce friction, increase conversion rates, and enhance overall customer experience, contributing significantly to the company's commercial objectives.

Growth Opportunities:

• Skill Advancement: Deepen expertise in specific areas like interaction design, user research methodologies, or design system management. Opportunities to learn new design tools and technologies.

• Leadership Potential: Develop skills in mentoring junior designers, leading design sprints, and influencing product strategy. The fixed-term contract could lead to a permanent role or opportunities on other projects within the Wesfarmers Group.

• Cross-Functional Exposure: Gain broader business acumen by working closely with commercial, marketing, and technology teams, understanding the strategic drivers behind design decisions.

📝 Enhancement Note: While this is a contract role, the emphasis on learning and development and opportunities within the broader Wesfarmers Group suggests potential for long-term career progression if performance is strong and business needs align.

🌐 Work Environment

Office Type: The role is based in Chadstone, VIC, and operates under a hybrid model. This implies a mix of working from the Officeworks office and remotely. The office environment is likely designed to foster collaboration, with open-plan areas, meeting rooms, and potentially dedicated spaces for design teams.

Office Location(s): The primary office location is Chadstone, Victoria. This suburb is a major commercial hub in Melbourne's southeast, easily accessible by public transport and car.

Workspace Context:

• Collaborative Environment: The office space will likely facilitate interaction with colleagues, encouraging spontaneous discussions and teamwork, crucial for the iterative design process.

• Operations Tools & Technology: Access to industry-standard design software (like Figma), collaboration tools (e.g., Slack, Teams), and potentially prototyping software will be available.

• Team Interaction: Regular opportunities for face-to-face or virtual stand-ups, design reviews, and workshops with the broader digital and product teams.

Work Schedule: The standard work schedule is likely Monday to Friday, with flexibility provided by the hybrid arrangement. This allows for balancing project deadlines with personal commitments, a key aspect of the advertised benefits.

📝 Enhancement Note: The hybrid model requires self-discipline and strong communication skills to maintain productivity and team connection, whether working from home or in the office.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess your experience, skills, and fit for the role.

• Portfolio Presentation & Discussion: You will likely be asked to present a selection of your work, detailing your process, challenges, and outcomes. This is a critical stage to showcase your problem-solving abilities and design thinking. Expect questions about your approach to user research, wireframing, prototyping, and stakeholder collaboration.

• Technical/Skills Assessment: This might involve a design challenge or a discussion about your proficiency with specific tools like Figma and your understanding of user-centered design principles.

• Stakeholder Interviews: Meetings with key stakeholders from Online, Commercial, and Technology teams to assess your collaboration style, communication skills, and ability to align design with business objectives.

• Final Interview: Potentially with a senior leader to discuss your overall fit with the company culture and your long-term aspirations.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest projects that best represent your UX/UI skills, problem-solving capabilities, and impact. Prioritize projects that align with eCommerce or retail environments if possible.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the challenges you faced, the solutions you implemented, and the measurable results or impact achieved.

• Showcase Process: Don't just show final screens. Include wireframes, user flows, research findings, and prototypes to demonstrate your thought process and iterative approach.

• Highlight Data & Insights: Emphasize how you used data and user insights to inform your design decisions and how you measured success.

• Figma Proficiency: Be ready to discuss your Figma workflow and any custom components or libraries you've used or created.

• Cultural Fit: Be prepared to discuss how your working style and values align with Officeworks' culture of togetherness and making bigger things happen.

Challenge Preparation:

• Be ready for a potential design exercise that might involve solving a specific UX problem relevant to Officeworks' business.

• Practice articulating your design decisions concisely and defending them with user-centered principles and data.

• Prepare to discuss how you would approach improving an existing digital touchpoint for Officeworks.

📝 Enhancement Note: The interview process will heavily rely on your portfolio. Ensure it's well-organized, easy to navigate, and clearly articulates your value proposition as a UX/UI Designer. Be prepared to discuss your experience in ambiguous environments and how you drive outcomes.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, and high-fidelity design. Proficiency is explicitly required.

• User Research & Usability Testing Tools: Experience with tools like UserTesting.com, Lookback, Maze, or similar platforms for conducting and analyzing user feedback.

• Prototyping Tools: Beyond Figma's capabilities, familiarity with dedicated prototyping tools might be beneficial.

• Collaboration Tools: Proficiency with platforms like Jira, Confluence, Slack, or Microsoft Teams for project management and team communication.

Analytics & Reporting:

• Web Analytics: Familiarity with tools like Google Analytics to understand user behavior on digital platforms.

• Data Visualization Tools: Experience with tools that can present user data and design insights effectively, though specific tools are not mentioned.

CRM & Automation:

• While not directly a UX/UI tool, understanding how design integrates with CRM systems and marketing automation platforms can be advantageous for a holistic customer experience perspective.

📝 Enhancement Note: The explicit mention of Figma signifies its importance. Candidates should be ready to demonstrate advanced skills in this tool, including component libraries, auto layout, and collaborative features.

👥 Team Culture & Values

Operations Values:

• Togetherness: A strong emphasis on teamwork, collaboration, and mutual support among team members.

• Making Bigger Things Happen: A drive for innovation, continuous improvement, and achieving ambitious goals.

• Customer Focus: A deep commitment to understanding and serving customer needs across all touchpoints.

• Efficiency & Impact: A desire to create solutions that are not only intuitive but also drive business objectives and deliver measurable results.

Collaboration Style:

• Cross-functional Integration: The role requires seamless collaboration with diverse teams (Online, Commercial, Technology, Design) to ensure designs are aligned with business goals and technically feasible.

• Open Communication: Encouragement of open dialogue, feedback exchange, and constructive critique to foster a culture of continuous learning and improvement.

• Data-Driven: Decisions are expected to be informed by user research, data analytics, and business insights, promoting a rational and objective approach to design challenges.

📝 Enhancement Note: Officeworks values a collaborative and customer-centric approach. The ideal candidate will be a team player who can effectively communicate design vision and rationale, while also being adaptable and driven to achieve positive outcomes.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Needs: Effectively balancing customer needs, business objectives, and technical constraints in a large retail environment.

• Ambiguity & Change: Navigating ambiguous situations and adapting to evolving project requirements or business priorities in a dynamic retail landscape.

• Design Maturity: Working within teams that may have varying levels of design maturity, requiring strong advocacy and communication skills to champion user-centered design principles.

• Digital & Physical Integration: Designing cohesive experiences that span both online platforms and potentially in-store customer touchpoints.

Learning & Development Opportunities:

• Specialized Training: Access to learning and development programs that can enhance skills in areas such as advanced UX research techniques, interaction design patterns, or accessibility standards.

• Industry Exposure: Potential to attend industry conferences or workshops related to UX/UI design and digital product development.

• Mentorship & Leadership: Opportunities to learn from experienced design leaders and potentially mentor junior team members, developing leadership capabilities.

• Broad Exposure: The chance to work on a variety of projects across different product areas within Officeworks and the wider Wesfarmers Group, offering diverse learning experiences.

📝 Enhancement Note: The challenges presented are common in large organizations and offer significant opportunities for professional growth. The company's commitment to learning and development suggests a supportive environment for skill enhancement.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Walk me through your process for designing a new feature for a retail website, from initial concept to launch." Be prepared to highlight your user-centered approach, research methods, and how you incorporate feedback.

• Problem Solving: "Describe a time you faced a significant UX challenge. What was it, how did you approach it, and what was the outcome?" Focus on your problem-solving methodology and the impact of your solution.

• Stakeholder Management: "How do you manage conflicting feedback from different stakeholders (e.g., business vs. user needs)?" Prepare examples of how you've navigated these situations and achieved consensus.

Company & Culture Questions:

• Officeworks' Customer Experience: "What are your thoughts on the current Officeworks digital customer experience? What opportunities do you see for improvement?" Research their website and app beforehand.

• Team Collaboration: "How do you typically collaborate with developers and product managers?" Provide examples of successful cross-functional partnerships.

• Ambiguity: "How do you approach projects where the requirements are not fully defined?" Discuss your strategies for seeking clarity and driving progress.

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the goals, your process, the solutions, and the outcomes. Use visuals effectively to illustrate your points.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced bounce rates, improved task completion times).

• Be Authentic: Speak genuinely about your passion for design and your understanding of user needs. Show your enthusiasm for Officeworks' mission.

• Prepare for Questions: Anticipate questions about your design choices, your collaboration style, and how you handle feedback.

📝 Enhancement Note: Practice your portfolio walkthrough to ensure it flows logically and concisely. Be ready to discuss specific projects in detail, highlighting your contributions and the lessons learned. Demonstrating an understanding of the retail environment and Officeworks' brand will be highly beneficial.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided link on mycareer.officeworks.com.au.

• Tailor your Resume: Highlight your 5-7+ years of UX/UI design experience, emphasizing your proficiency with user-centered design, Figma, and experience in eCommerce or large organizations. Use keywords from the job description.

• Curate Your Portfolio: Ensure your portfolio prominently features case studies that showcase your end-to-end design process, problem-solving skills, and measurable impact, with a strong emphasis on Figma and user research.

• Prepare for the Interview: Practice presenting your portfolio, articulating your design thinking, and answering strategy and behavioral questions. Research Officeworks' digital presence and brand values.

• Highlight Hybrid/Contract Experience: If you have prior experience with hybrid work models or fixed-term contracts, be prepared to discuss how you adapt and deliver effectively in these environments.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.