Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: ServiceTitan

Location: Bengaluru, Karnataka, India

Job Type: Full time

Category: Product Design / UX/UI

Date Posted: 2026-07-28

Experience Level: 5-10 years

Remote Status: Remote OK

🚀 Role Summary

• Drive the end-to-end design process for an enterprise SaaS product, encompassing desktop, tablet, and mobile touchpoints.

• Lead user research initiatives and usability studies to deeply understand user workflows, environments, needs, and pain points in the home services industry.

• Develop and prototype user flows, concepts, and interactions, ensuring an engaging, efficient, and intuitive user experience.

• Collaborate closely with Product Managers, Engineers, QA, and other stakeholders to deliver exceptional user experiences and ensure successful technical implementation.

• Mentor and guide junior designers, fostering their growth in context, decision-making, and user empathy, thereby strengthening the overall design team.

📝 Enhancement Note: The role emphasizes a strong understanding of SaaS/Enterprise product design principles and a data-informed approach to problem-solving. The primary focus is on creating impactful user experiences that directly contribute to customer success within the home services sector.

📈 Primary Responsibilities

• Design and iterate on user experiences that are engaging, efficient, intuitive, and effectively solve real-world problems for users in the home services industry.

• Collaborate closely with product managers, engineers, QA, and other cross-functional stakeholders to conceptualize, design, and ship extraordinary end-to-end user experiences.

• Conduct user discovery research, create detailed journey maps, and define task flows to inform design decisions and ensure user-centricity.

• Develop interactive prototypes to test concepts, validate design hypotheses, and gather early feedback on user flows and interactions.

• Cultivate deep expertise within a specific product area, becoming a subject matter expert on user needs and business objectives.

• Work in close partnership with the design system team and development teams to ensure the successful and consistent technical implementation of design solutions.

• Act as a champion for good product design principles, leveraging collaborations to build design awareness and best practices throughout the organization.

• Actively represent user needs and perspectives in product strategy and roadmap discussions, influencing the future direction of the product.

• Mentor junior designers by providing constructive feedback, helping them build context, develop strong decision-making skills, and cultivate empathy for users.

• Conduct in-depth user research and analysis across different user segments to drive product design decisions and achieve measurable business outcomes.

📝 Enhancement Note: The responsibilities highlight a blend of individual contribution and leadership, requiring the Senior Product Designer to not only execute design tasks but also to influence product strategy and mentor junior team members. The emphasis on "real impact" and "customer's success" suggests a metrics-driven approach to design evaluation.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: 5-10 years of professional experience in Product Design, with a significant focus on designing modern SaaS/Enterprise products.

Required Skills:

• Proven experience designing and delivering complex SaaS and Enterprise products across multiple platforms (desktop, tablet, mobile).

• A strong, diverse design portfolio showcasing a robust design process, clear reasoning, and demonstrable outcomes.

• Excellent skills in user research methodologies, including discovery research, usability studies, and user interviews.

• Proficiency in interaction design, wireframing, journey mapping, and task flow creation.

• Expertise in prototyping tools and techniques to effectively communicate design concepts and test user flows.

• Demonstrated ability to collaborate effectively and build strong relationships with product managers, engineers, QA, and other stakeholders.

• Aptitude for providing