Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Scotiabank

Location: Lima, Peru

Job Type: Full-time

Category: Product Design / Digital Experience

Date Posted: September 10, 2026

Experience Level: 4+ Years

Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end design process for digital products within the Retail Banking sector, focusing on enhancing customer experiences.

• Drive innovation in digital product development by leveraging expertise in conversational design, user flows, and customer journeys.

• Collaborate effectively within multidisciplinary teams to translate business needs and user insights into intuitive and impactful digital solutions.

• Champion user-centric design principles, including inclusive design and accessibility, across all product iterations.

• Contribute to strategic initiatives involving Artificial Intelligence, particularly Generative AI, to optimize customer interactions.

📝 Enhancement Note: While the role is titled "Senior Product Designer," the emphasis on conversational design, WhatsApp, and AI integration suggests a specialized focus within product design, leaning towards digital product management and customer experience strategy within a financial services context. The "Senior" title implies a need for leadership in design execution and cross-functional collaboration.

📈 Primary Responsibilities

• Spearhead the design strategy and execution for digital products within the Retail Banking unit, ensuring alignment with business objectives and user needs.

• Lead the complete design lifecycle for digital products, from initial concept and discovery through to implementation and ongoing iteration.

• Develop and refine user flows, customer journeys, conversational content, and user-centered experiences for digital channels, with a strong emphasis on WhatsApp.

• Conduct user research, including interviews and usability testing, to gather qualitative and quantitative insights that inform design decisions and optimize conversational experiences.

• Collaborate closely with cross-functional teams, including business stakeholders, technology engineers, and customer experience specialists, to ensure seamless implementation of conversational solutions.

• Actively participate in and contribute to initiatives exploring Generative AI applications for enhancing customer experience within the digital banking environment.

• Create and present high, medium, and low-fidelity prototypes to effectively communicate design concepts and gather feedback.

• Ensure consistency in digital product design across various touchpoints by coordinating with other Product Designers within the team.

• Work closely with engineering and quality assurance teams to maintain design fidelity throughout the development and delivery phases of digital products.

• Identify insights and opportunities for improvement through user-centered research methods, aligning with Scotiabank's strategic goals.

• Effectively communicate research findings and design recommendations to key stakeholders to foster understanding and buy-in.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design leadership and hands-on execution, particularly in the domain of conversational AI and digital product development for a financial institution. The emphasis on "discovery" and "delivery" implies an agile product development environment.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Industrial Design, Graphic Design, Communications, Interactive Media, or a related field. Experience:

• Minimum of 4 years of experience in designing and evolving digital experiences.

• Proven experience leading or directly participating in the creation and implementation of conversational products.

• Demonstrated experience in leading conversational design from inception to completion, preferably on platforms like WhatsApp or other digital channels.

• Experience in defining user flows, customer journeys, conversational content, and user-centered experiences.

• Experience working with multidisciplinary teams comprising business, technology, and customer experience professionals to implement conversational solutions.

• Experience with user research methodologies and analyzing qualitative and quantitative data to optimize conversational experiences.

• Experience with Artificial Intelligence initiatives, particularly Generative AI, applied to customer experience. Required Skills:

• Conversational Design: Expertise in designing natural and effective conversational interfaces, preferably for messaging platforms like WhatsApp.

• User Experience (UX) Design: Comprehensive understanding of UX principles, including user flows, customer journeys, and interaction design.

• Prototyping: Proficiency in creating various fidelity prototypes using tools such as Figma or Sketch.

• User Research & Analysis: Ability to conduct user research (interviews, usability testing) and analyze qualitative and quantitative data to drive design decisions.

• Cross-functional Collaboration: Proven ability to work effectively with business, technology, and customer experience teams.

• Design Thinking & HCD: Familiarity with frameworks like Design Thinking, Human-Centered Design (HCD), and Design Sprints.

Preferred Skills:

• Generative AI Application: Experience applying Generative AI to customer experience scenarios.

• Accessibility & Inclusive Design: Strong understanding and practical application of accessibility standards and inclusive design principles.

• Service Blueprinting: Experience in creating service blueprints to map out customer journeys and service interactions.

• Visual Design: Solid foundation in visual design principles.

• English Proficiency: Intermediate level English, essential for communication.

• Microsoft Office Suite: Proficient in Word, Excel (including macros), and PowerPoint for presentations.

📝 Enhancement Note: The requirements emphasize a strong specialization in conversational design and AI, indicating a forward-thinking approach by Scotiabank in digital customer engagement. The need for intermediate English alongside Spanish is crucial for a multinational financial institution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 4 years of experience in digital product design, with a strong emphasis on conversational interfaces and customer journey mapping.

• Include detailed case studies demonstrating leadership in conversational design projects, ideally for platforms like WhatsApp.

• Present examples of user flows, customer journeys, and conversational content strategy developed for digital products.

• Highlight experience in applying user research methodologies (interviews, usability testing) to inform design decisions and optimize user experiences.

• Demonstrate experience working collaboratively with multidisciplinary teams on digital product implementation.

• Include examples of how AI, particularly Generative AI, has been considered or applied to enhance customer experiences. Process Documentation:

• Provide evidence of systematic approaches to user research, including methods for data collection and analysis to identify user needs and pain points.

• Document the process of creating and iterating on user flows, customer journeys, and conversational scripts.

• Showcase workflow design for digital product development, from discovery to delivery, including collaboration with engineering and QA.

• Illustrate the process of creating and utilizing various fidelity prototypes (low, medium, high) to test and validate design concepts.

📝 Enhancement Note: A strong portfolio is critical for this role, especially one that clearly articulates the candidate's experience in conversational design, user research, and cross-functional collaboration. The ability to demonstrate tangible results and a systematic approach to problem-solving will be highly valued.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for Senior Product Designers in Lima, Peru, with 4+ years of experience and specialized skills in conversational design and AI, the estimated annual salary range is PEN 80,000 - PEN 120,000. This estimate considers the cost of living in Lima, the financial services sector's compensation standards, and the seniority of the role.

Benefits:

• Indefinite employment contract (Contrato Indeterminado).

• Participation in Scotiabank's comprehensive employee benefits package, which typically includes:

  • Health insurance (Seguro de Salud) and life insurance (Seguro de Vida).

  • Opportunities for professional development and training programs.

  • Access to employee assistance programs.

  • Retirement savings plan contributions.

  • Potential for performance-based bonuses.

  • Discounts on Scotiabank financial products and services.

  • Paid time off and holidays in accordance with Peruvian labor law. Working Hours:

• Standard full-time work week, likely 40 hours, with potential for flexibility depending on project needs and team collaboration requirements.

📝 Enhancement Note: Salary is estimated based on market research for similar roles in Lima, Peru, considering the experience level and specialized skill set. Benefits are inferred from typical offerings at large financial institutions like Scotiabank.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Retail Banking). Scotiabank operates within a highly regulated and competitive global financial market, emphasizing trust, security, and customer-centricity. This context means that design decisions must balance innovation with compliance and risk management.

Company Size: Scotiabank is a large, multinational financial institution with a significant global presence. This implies a structured corporate environment with established processes, but also opportunities for impact within specific business units like Retail Banking in Peru.

Founded: Scotiabank was founded in 1832, bringing a long history of financial expertise and stability. This legacy suggests a company that values tradition and reliability, while also adapting to modern digital demands.

Team Structure:

• The role is within the "Digital Product & Design" unit, part of "Retail Banking." This suggests a dedicated team focused on enhancing the digital customer experience for retail clients.

• The team is described as "multidisciplinary," indicating collaboration with product managers, engineers, business analysts, and potentially marketing or customer service representatives.

• The Senior Product Designer will likely operate within an agile framework, working on specific product lines and reporting to a Design Lead or Head of Digital Product & Design. Methodology:

• The team employs a user-centered design approach, integrating methods like Design Thinking, HCD, and Design Sprints.

• Emphasis is placed on iterative development, with continuous feedback loops from user research and stakeholder input.

• The use of prototyping tools like Figma and Sketch is standard for visualizing and testing design solutions.

• There's a clear focus on translating insights from qualitative and quantitative research into actionable design improvements, particularly for conversational interfaces.

Company Website: https://www.scotiabank.com/ (Global site, specific Peru site likely available)

📝 Enhancement Note: Scotiabank's culture likely balances a strong tradition of financial stability with a growing emphasis on digital innovation. The design team operates within this duality, needing to be both user-focused and compliant with financial regulations.

📈 Career & Growth Analysis

Operations Career Level: This is a "Senior" role, indicating a mid-to-senior level position. It requires not just execution skills but also the ability to lead design initiatives, mentor junior designers (potentially), and influence product strategy. The focus on conversational design and AI suggests a specialized career path within digital product design.

Reporting Structure: The Senior Product Designer reports to a lead within the "Digital Product & Design" unit, likely a Design Manager or Head of Digital Product. They will work closely with Product Managers, Engineering Leads, and business stakeholders within Retail Banking.

Operations Impact: The role directly impacts customer acquisition, engagement, and satisfaction within Scotiabank's retail banking operations. Successful design of digital and conversational experiences can lead to increased customer loyalty, reduced operational costs (through self-service), and improved revenue generation.

Growth Opportunities:

• Specialization: Deepen expertise in conversational AI, Generative AI for customer experience, and advanced UX research within the financial services sector.

• Leadership: Transition into a Design Lead or Managerial role, overseeing a team of designers and product initiatives.

• Cross-functional Movement: Potentially move into Product Management roles, leveraging design expertise to drive product strategy.

• Global Mobility: Opportunities to work on projects or roles within Scotiabank's international operations.

• Continuous Learning: Access to training, workshops, and industry conferences sponsored by Scotiabank to stay abreast of design trends and technologies.

📝 Enhancement Note: This role offers a clear path for specialization in a high-demand area (conversational AI in finance) and potential progression into leadership or broader product strategy roles within a large, established organization.

🌐 Work Environment

Office Type: On-site in Lima, Peru. This indicates a traditional office environment within Scotiabank's Peruvian operations.

Office Location(s): Lima, Peru. This specific location implies working within the main business hub of Peru, likely with access to robust infrastructure and talent.

Workspace Context:

• The workspace will likely be collaborative, encouraging interaction with multidisciplinary teams on a daily basis.

• Access to standard office technology and design software (Figma, Sketch) is expected.

• The environment will be professional, reflecting the standards of a major financial institution, with an emphasis on teamwork and achieving project milestones.

• Opportunities for direct interaction with product managers, engineers, and business stakeholders are inherent to the role.

Work Schedule: A standard 40-hour work week is typical for full-time roles in Peru. While the role is on-site, there might be some flexibility in start/end times depending on team needs and Scotiabank's internal policies. However, core hours will likely be required for team collaboration.

📝 Enhancement Note: The on-site requirement suggests a preference for in-person collaboration, essential for the dynamic nature of product design and team integration within a large corporate setting.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit resume and portfolio through the Scotiabank careers portal.

• Initial Screening: HR or a recruiter will review applications and portfolios for initial fit.

• Technical Interview: A conversation with a hiring manager or senior designer to discuss experience, design philosophy, and specific case studies from the portfolio. Expect questions on conversational design, user research, and working with AI.

• Design Challenge/Case Study Presentation: Candidates may be asked to complete a design exercise or present a detailed case study from their portfolio, focusing on problem-solving, design process, and rationale. This is a critical stage for demonstrating expertise.

• Cross-functional/Stakeholder Interview: Meeting with product managers, engineers, or business leads to assess collaboration skills, communication, and understanding of business context.

• Final Interview: Potentially a discussion with a higher-level manager to confirm cultural fit and strategic alignment.

Portfolio Review Tips:

• Highlight Conversational Design: Dedicate a significant portion of your portfolio to conversational design projects. Showcase your approach to dialogue flows, persona development for AI, and user journey mapping within chat interfaces.

• Demonstrate AI Integration: If you have experience with Generative AI in customer experience, clearly articulate your role, the problem you addressed, your design process, and the outcomes.

• Showcase User Research: Detail your user research methodologies (interviews, surveys, usability testing) and how insights directly influenced your design decisions and improved user experience.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., increased engagement, reduced customer service calls, improved task completion rates).

• Structure for Clarity: Organize your portfolio logically, perhaps by project type or by demonstrating a full end-to-end design process. Ensure it's easy to navigate and visually appealing.

• Tailor to Scotiabank: Briefly explain why your skills and experience are a good fit for Scotiabank's retail banking context and their focus on digital innovation.

Challenge Preparation:

• Be prepared to discuss your design process in detail, from problem definition to solution implementation and iteration.

• Practice articulating your design rationale clearly and concisely, especially when presenting a case study.

• Anticipate questions about how you would approach designing a specific feature or solving a user problem within a banking context, possibly involving AI or conversational elements.

• Understand Scotiabank's business and target audience (retail banking customers in Peru) to frame your responses effectively.

📝 Enhancement Note: The interview process will heavily scrutinize the candidate's portfolio and their ability to articulate their design process, particularly concerning conversational AI and its application in a regulated industry like finance.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma, Sketch. These are industry-standard tools for creating wireframes, mockups, and interactive prototypes.

• Collaboration: Tools like Jira, Confluence, Slack, or Microsoft Teams are likely used for project management, documentation, and team communication.

• User Research Platforms: Experience with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, SurveyMonkey, Lookback).

Analytics & Reporting:

• Web/App Analytics: Familiarity with platforms like Google Analytics, Adobe Analytics, or internal Scotiabank analytics tools for understanding user behavior and product performance.

• Data Visualization: Ability to interpret data and potentially use tools for basic data visualization to support design decisions.

CRM & Automation:

• While not directly a CRM role, understanding how design integrates with CRM systems and customer engagement platforms is beneficial.

• Familiarity with workflow automation concepts may be advantageous, especially concerning customer service or onboarding processes.

📝 Enhancement Note: Proficiency in Figma and Sketch is essential. Experience with user research and analytics tools will be highly valued for data-informed design. Understanding how design impacts customer journeys within broader CRM and engagement systems is a plus.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A core value, driving the need for designs that prioritize user needs and deliver exceptional experiences.

• Innovation: Encouraging the exploration of new technologies like AI and conversational interfaces to enhance digital offerings.

• Collaboration: Fostering a team environment where multidisciplinary teams work together seamlessly to achieve common goals.

• Integrity & Trust: Paramount in the financial sector, design solutions must be secure, reliable, and transparent.

• Efficiency: Striving for streamlined processes and user-friendly interfaces that reduce friction for customers and operational overhead.

Collaboration Style:

• Cross-functional Integration: Expect a highly collaborative environment where designers work closely with product managers, engineers, business stakeholders, and other designers.

• Agile & Iterative: Design processes are likely integrated within agile development sprints, requiring frequent communication and adaptation.

• Feedback-Driven: A culture that values constructive feedback from peers, stakeholders, and users to continuously improve designs.

• Knowledge Sharing: Openness to sharing best practices, learnings, and design solutions across the team and with other departments.

📝 Enhancement Note: The culture likely emphasizes a balance between rigorous adherence to financial industry standards and a progressive embrace of digital design innovation, particularly in customer engagement technologies.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Regulation: Designing cutting-edge digital experiences within the strict regulatory framework of the financial services industry.

• AI Integration Nuances: Effectively integrating Generative AI into customer journeys while ensuring accuracy, ethical use, and maintaining a human touch.

• Cross-functional Alignment: Ensuring all stakeholders (business, tech, compliance) are aligned on design decisions and priorities.

• Maintaining Design Consistency: Ensuring a cohesive and consistent user experience across various digital touchpoints and evolving product lines.

• User Adoption of New Technologies: Educating and guiding users towards adopting new conversational or AI-driven features.

Learning & Development Opportunities:

• Specialized Training: Opportunities to deepen expertise in conversational AI, UX research for financial services, and advanced prototyping techniques.

• Industry Exposure: Participation in design conferences, workshops, and webinars relevant to FinTech and digital customer experience.

• Mentorship: Potential for mentorship from senior design leaders within Scotiabank.

• Project Variety: Exposure to a diverse range of digital products and features within the retail banking sector.

📝 Enhancement Note: The role presents unique challenges at the intersection of AI, customer experience, and financial services regulation, offering significant opportunities for professional growth and specialization.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you designed, focusing on the conversational elements and how you ensured a positive user experience. What was your process from discovery to delivery?"

• "How would you approach designing a new AI-powered feature for our mobile banking app to assist customers with common queries? Walk me through your thought process, research methods, and potential challenges."

• "Imagine you need to convince a skeptical business stakeholder about the value of a new conversational interface. How would you present your case, backed by data and user insights?" Company & Culture Questions:

• "What do you know about Scotiabank's digital strategy, particularly in retail banking?"

• "How do you ensure accessibility and inclusive design are integrated into your work, especially in a regulated industry like banking?"

• "Describe your experience working in multidisciplinary teams. How do you handle disagreements or conflicting priorities with engineers or product managers?" Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of your most relevant projects, focusing on conversational design and AI applications.

• Narrative: For each case study, tell a story: the problem, your role, the process, the solution, and the impact. Clearly articulate your design decisions and rationale.

• Visuals: Use clear, high-quality visuals of user flows, wireframes, prototypes, and final designs. If possible, include short video demos of conversational interfaces or interactive prototypes.

• Metrics: Quantify the impact of your work whenever possible. Explain how your designs contributed to business goals or user satisfaction.

• Q&A Readiness: Be prepared to answer detailed questions about your process, challenges, and how you would apply your skills to Scotiabank's specific context.

📝 Enhancement Note: Interviewers will be looking for a strong understanding of the design process, deep expertise in conversational design and AI, and the ability to articulate how your work drives business value within a financial institution.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the Scotiabank careers portal link provided.

• Portfolio Customization: Ensure your portfolio prominently features your strongest conversational design projects and any experience with AI applications in customer experience. Tailor your case study selection to highlight relevant skills for Scotiabank's retail banking context.

• Resume Optimization: Update your resume to clearly list your years of experience, specific design skills (especially conversational design, UX, prototyping tools), and achievements. Use keywords from the job description naturally.

• Interview Preparation: Practice articulating your design process, user research methodologies, and problem-solving approach. Prepare to discuss your experience with AI and how you handle cross-functional collaboration. Rehearse presenting a key portfolio case study.

• Company Research: Familiarize yourself with Scotiabank's retail banking offerings in Peru, their digital presence, and any recent announcements related to technology or customer experience initiatives. Understand their values regarding customer service and innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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