Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: OpenLoop Health

Location: United States

Job Type: FULL_TIME

Category: Product Design / Healthcare Technology Operations

Date Posted: April 22, 2026

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• Lead end-to-end product design for both client-facing applications and critical internal operational platforms, including AI-driven solutions.

• Drive the creation and evolution of scalable design systems, information architecture, and product structures to ensure consistency and efficiency.

• Collaborate closely with Product Management and Engineering teams to co-create solutions, influencing product strategy from discovery through iterative delivery.

• Apply strong system thinking and product judgment to translate ambiguous problems into clear, actionable design outcomes that drive user and business impact.

• Integrate AI tools into design workflows to accelerate research, prototyping, and overall design efficiency.

📝 Enhancement Note: This role is positioned as a Senior Product Designer with a strong emphasis on operational impact, particularly within the healthcare technology sector. The responsibilities extend beyond typical UI/UX to encompass strategic problem-solving, system architecture, and the integration of AI, suggesting a need for a candidate who can operate with significant autonomy and possess a deep understanding of how design influences business operations and client delivery.

📈 Primary Responsibilities

• Spearhead the complete design lifecycle for complex product areas, encompassing discovery, ideation, prototyping, user testing, and iterative refinement.

• Foster a collaborative partnership with Product Managers and Engineers to jointly conceptualize and develop innovative solutions, moving beyond mere specification execution.

• Transform ambiguous business challenges and user needs into structured design approaches and tangible, effective outcomes.

• Design, build, and continuously evolve scalable information architecture, product hierarchies, and interconnected system designs.

• Develop, maintain, and champion a robust design system that is actively utilized and evolves in tandem with the product roadmap.

• Contribute to the design of both external client-facing user experiences and essential internal tools, such as CRM systems and operational management platforms.

• Rapidly iterate on design solutions in response to user feedback, technical constraints, evolving business requirements, and market dynamics.

• Strategically leverage Artificial Intelligence (AI) tools to enhance design workflows, streamline research processes, and expedite prototyping efforts.

📝 Enhancement Note: The responsibilities highlight a blend of strategic and tactical design execution, emphasizing ownership and cross-functional collaboration. The mention of "internal tools (e.g., CRM, operational platforms)" and "AI-driven solutions" points towards a need for a designer experienced in B2B or internal tool design, with an understanding of operational workflows and efficiency gains.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: 5-10 years of professional experience in product design, with a proven track record of leading end-to-end design initiatives for complex digital products and systems.

Required Skills:

• Proficient system thinker capable of designing for complex, interconnected products and simplifying ambiguity.

• Demonstrates sharp product judgment, including problem framing, effective prioritization, and decision-making linked to user and business impact.

• Highly collaborative, with a proven ability to partner effectively with Product Managers and Engineers in fast-paced, non-linear environments.

• Thrives in ambiguous situations, capable of moving quickly from concept to iteration without reliance on rigid, predefined processes.

• Proactive and self-directed, with a demonstrated ability to drive work forward independently.

• Comfortable engaging with technical concepts and translating them into clear, scalable design solutions.

• Experience in building and evolving design systems that are actively used by real teams.

• Advanced proficiency in Figma and other modern design and prototyping tools.

• Familiarity with AI tools and a keen interest in incorporating them into design workflows.

Preferred Skills:

• Experience designing for the healthcare technology or telehealth industry.

• Familiarity with CRM systems and operational platforms.

• Experience in user research methodologies and integrating user feedback into design processes.

• Understanding of information architecture principles for complex digital products.

• Experience with iterative design processes and agile development methodologies.

📝 Enhancement Note: The requirements emphasize a candidate who is not just a skilled designer but also a strategic partner. The "Who You Are" section strongly suggests a preference for candidates who are adaptable, proactive, and possess strong business acumen, particularly in navigating ambiguity and driving impact in a dynamic environment. The explicit mention of AI tools indicates a forward-thinking approach to design processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate end-to-end design ownership for complex product areas, showcasing the entire design process from problem definition to final implementation.

• Include case studies that clearly articulate the problem, your design approach, the iterative process, and the measurable impact on users and business objectives.

• Showcase examples of building and evolving design systems, highlighting scalability, consistency, and adoption by development teams.

• Present work that illustrates strong system thinking, information architecture for complex products, and the ability to simplify intricate user flows.

Process Documentation:

• Detail your approach to problem framing and defining design requirements in ambiguous environments.

• Illustrate your methodology for rapid iteration and incorporating feedback from PMs, Engineers, and stakeholders.

• Explain how you leverage design systems to ensure consistency and efficiency across multiple product areas.

• Showcase how you have integrated AI tools into your design workflow to enhance productivity and outcomes.

📝 Enhancement Note: For a Senior Product Designer role, especially one focused on operational impact and AI integration, the portfolio is crucial. It needs to go beyond visual aesthetics to demonstrate strategic thinking, problem-solving capabilities, system-level design, and the ability to drive tangible results and efficiency through design.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers in the US with 5-10 years of experience, working remotely, a competitive salary range would typically fall between $130,000 - $180,000 annually. This estimate considers the demand for specialized design skills in the tech sector, particularly within healthcare technology, and the senior level of the role.

Benefits:

• Comprehensive Medical, Dental, and Vision insurance plans.

• Access to Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) for healthcare expenses.

• Generous Flexible Paid Time Off (PTO) policy.

• 401(k) retirement savings plan with a company match.

• Life Insurance coverage.

• Additional perks including Pet Insurance.

Working Hours: Standard full-time work, typically around 40 hours per week, with flexibility expected to accommodate project deadlines and cross-functional team collaboration across different time zones.

📝 Enhancement Note: The salary range is an estimation based on typical compensation for Senior Product Designers in the US tech market, considering the remote nature and the specialized skills required. The benefits listed are directly extracted from the provided job description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Telehealth Services. OpenLoop Health operates within a rapidly evolving sector focused on making virtual care delivery more accessible and efficient for companies offering telehealth solutions. This industry context implies a need for agile processes, data-driven decision-making, and a focus on user experience that supports both patient care and operational efficiency.

Company Size: OpenLoop Health is described as having a relatively flat organizational structure, encouraging idea contribution and proactive engagement. This suggests a dynamic, potentially fast-growing startup environment where individual contributions have a significant impact. The company values Autonomy, Competence, and Belonging, aiming to empower and support employees.

Founded: The company was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams. While the exact founding year is not specified, the context implies a company established with a clear mission to innovate in care delivery.

Team Structure:

• The design team likely operates in close alignment with Product Management and Engineering, forming cross-functional pods or squads.

• As a Senior Product Designer, you will likely be a key individual contributor, potentially mentoring or guiding more junior designers as the team grows.

Methodology:

• Emphasis on agile and iterative design processes, allowing for rapid response to changing needs and feedback.

• A data-informed approach to design, utilizing user research and performance metrics to guide decisions.

• Integration of AI tools suggests a forward-thinking methodology focused on leveraging technology for efficiency and innovation.

• A culture that values autonomy and initiative, encouraging proactive problem-solving and idea generation.

Company Website: https://openloophealth.com/

📝 Enhancement Note: The company culture description emphasizes empowerment, collaboration, and innovation, which are key for a Senior Product Designer role demanding autonomy and strategic input. The flat structure suggests direct access to key decision-makers and a less hierarchical environment.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Senior Product Designer, indicating a mid-to-senior level position. It requires a strong command of end-to-end design processes, system thinking, and the ability to lead complex projects independently. The role is expected to contribute significantly to product strategy and operational efficiency through design.

Reporting Structure: While not explicitly stated, a Senior Product Designer typically reports to a Head of Product, Design Lead, or a Director of Product/Design. The emphasis on close collaboration with PMs and Engineers suggests a highly integrated working relationship within cross-functional teams.

Operations Impact: The Senior Product Designer will have a direct impact on the usability and efficiency of both client-facing telehealth platforms and critical internal operational tools. By simplifying complex problems and creating scalable systems, the designer will contribute to streamlined care delivery, improved client satisfaction, and enhanced operational workflows for OpenLoop's partners. The integration of AI tools further amplifies this impact by driving innovation and efficiency in design and operational processes.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in AI-assisted design, complex system design, and healthcare technology product development.

• Leadership Development: Potential to take on more significant design leadership responsibilities, mentor junior designers, and influence design strategy as the company scales.

• Strategic Influence: Increased involvement in product strategy, contributing to long-term vision and roadmap development for OpenLoop's offerings.

• Cross-functional Exposure: Broaden understanding of business operations, product management, and engineering through deep collaboration.

📝 Enhancement Note: The growth opportunities are framed to appeal to a senior designer looking for impact and development. The role offers a chance to shape critical aspects of a growing health-tech company, with potential for leadership and strategic influence.

🌐 Work Environment

Office Type: This is a fully remote position, meaning the primary work environment is a home office.

Office Location(s): The role is open to candidates located anywhere within the United States.

Workspace Context:

• The remote nature requires strong self-discipline and effective communication skills to maintain collaboration and productivity.

• Access to modern design and communication tools is essential for seamless interaction with distributed teams.

• The work environment is characterized by autonomy, encouraging individuals to set up their workspace for optimal productivity and focus.

• Expect a dynamic and potentially fast-paced environment typical of a growing tech company, requiring adaptability and resilience.

Work Schedule: The role is full-time, likely adhering to standard business hours within the United States, with flexibility to accommodate collaboration across different time zones. The emphasis on autonomy suggests that while core hours may exist for meetings, there's likely flexibility in how the workday is structured to achieve objectives.

📝 Enhancement Note: The fully remote aspect is a key feature, necessitating strong communication and self-management skills. The company's values of Autonomy and Belonging suggest an environment that supports remote workers by providing the necessary tools and fostering connection despite physical distance.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume, portfolio, and potentially a brief introductory call to assess alignment with the role and company culture.

• Portfolio Presentation & Design Challenge: A session where you present your portfolio, discussing your process, decision-making, and impact. This may be followed by a design challenge or a discussion of a hypothetical problem relevant to OpenLoop's business.

• Cross-functional Interviews: Meetings with Product Managers and Engineers to assess collaboration skills, system thinking, and technical understanding.

• Hiring Manager/Leadership Interview: A final discussion with the hiring manager or a senior leader to evaluate strategic fit, leadership potential, and alignment with company values.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business and user impact of your design work. Quantify results whenever possible (e.g., increased conversion rates, reduced task completion time, improved user satisfaction).

• Showcase Process: Detail your design process, from problem definition and research to iteration and final delivery. Explain your rationale behind key decisions.

• Highlight System Thinking: For this role, emphasize how you've designed scalable systems, information architecture, and design systems that support complex products.

• Demonstrate Ambiguity Navigation: Provide examples of how you've tackled ambiguous problems and translated them into clear design solutions.

• Include AI Integration: If applicable, showcase how you've leveraged AI tools to enhance your design workflow or outcomes.

• Tailor to OpenLoop: Research OpenLoop Health's mission, products, and target audience to tailor your presentation and highlight relevant experience.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with telehealth, virtual care delivery, and the operational challenges within the healthcare technology space.

• Think Systemically: Be prepared to discuss how design decisions impact broader systems, user flows, and operational efficiency.

• Communicate Clearly: Practice articulating your thought process, design choices, and trade-offs effectively.

• Embrace Iteration: Show a willingness to explore multiple solutions and adapt your approach based on feedback or new information.

📝 Enhancement Note: The application process emphasizes a thorough assessment of design skills, strategic thinking, collaboration, and cultural fit. A strong portfolio that demonstrates the ability to handle complexity and drive impact is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (explicitly mentioned, expected mastery).

• Prototyping Tools: Other modern prototyping tools may be beneficial.

• Collaboration Tools: Likely include Slack, Zoom, Google Workspace, or similar platforms for remote team communication and project management.

Analytics & Reporting:

CRM & Automation:

• CRM: Experience with or understanding of CRM systems (e.g., Salesforce, HubSpot) is beneficial, as the role involves designing for internal operational platforms that may integrate with or function similarly to CRMs.

• Automation Tools: Familiarity with workflow automation concepts and tools can be helpful when designing for operational efficiency.

• Integration Tools: Understanding how different systems connect and exchange data can be valuable for designing cohesive user experiences across platforms.

📝 Enhancement Note: Proficiency in Figma is a hard requirement. While other tools aren't explicitly stated as required, a candidate with broader experience in the typical tech stack for product design and operations support (analytics, CRM, collaboration) will be better positioned. The mention of AI tools suggests an openness to exploring emerging technologies.

👥 Team Culture & Values

Operations Values:

• Autonomy: Employees are empowered to take ownership of their work, make decisions, and drive initiatives forward without constant oversight. This translates to a design culture that encourages proactive problem-solving and independent execution.

• Competence: A focus on skill development, high-quality work, and continuous learning. This means expecting a team that values expertise and strives for excellence in their respective fields, including design.

• Belonging: Creating an inclusive environment where all team members feel valued, respected, and supported. This fosters a collaborative atmosphere where diverse perspectives are welcomed and contribute to better outcomes.

Collaboration Style:

• Cross-functional Integration: The design team is deeply integrated with Product Management and Engineering, working collaboratively to define problems and co-create solutions. This implies a highly communicative and partnership-oriented approach.

• Iterative Feedback Loops: Expect frequent feedback sessions and a culture that embraces iteration based on input from various stakeholders.

• Knowledge Sharing: As a senior member, there's an expectation to contribute to knowledge sharing, potentially through design critiques, documentation, or mentoring, fostering a collective growth mindset.

📝 Enhancement Note: The core values of Autonomy, Competence, and Belonging are central to OpenLoop's culture. For a Senior Product Designer, this means an environment where they can take initiative, are expected to deliver high-quality work, and are part of an inclusive, collaborative team.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Ambiguity: Tackling complex, ill-defined problems in a fast-paced health-tech environment requires strong analytical skills and the ability to create clarity from uncertainty.

• Balancing Client Needs with Operational Efficiency: Designing solutions that serve diverse client needs while also optimizing internal operational workflows and scalability.

• Integrating AI Seamlessly: Effectively incorporating AI tools into design workflows and potentially designing AI-powered features, requiring continuous learning and adaptation.

• Scaling Design Systems: Evolving and maintaining a robust design system that supports a growing product suite and multiple development teams.

• Remote Collaboration: Maintaining strong communication and collaboration across a distributed team to ensure alignment and project success.

Learning & Development Opportunities:

• AI in Design: Opportunity to become a leader in leveraging AI for design productivity and innovation within the company.

• Healthcare Technology Expertise: Deepen understanding of the healthcare technology landscape, regulatory considerations, and user needs within this specific domain.

• System Design Mastery: Further develop skills in designing complex, interconnected systems and information architecture.

• Product Strategy Contribution: Gain exposure to and influence product strategy, contributing to the long-term vision of OpenLoop's offerings.

• Mentorship and Leadership: Potential to grow into a design leadership role, guiding teams and shaping design culture.

📝 Enhancement Note: The challenges are framed to highlight areas where a senior designer can demonstrate their problem-solving skills and strategic thinking. The growth opportunities are geared towards continuous learning and career advancement within a specialized and rapidly evolving industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a highly ambiguous problem space. How did you approach it, what was your process, and what was the outcome?" (Focus on problem framing, iterative approach, and impact.)

• "How do you balance the needs of different stakeholders (e.g., Product, Engineering, Sales, Support) when designing a new feature or product?" (Highlight collaboration, negotiation, and finding optimal solutions.)

Company & Culture Questions:

• "How do you align your design work with company values like Autonomy, Competence, and Belonging?" (Connect your work style and approach to these core principles.)

• "How do you approach collaboration with Product Managers and Engineers, especially in a remote setting?" (Discuss communication strategies, feedback mechanisms, and partnership.)

Portfolio Presentation Strategy:

• Structure for Impact: Organize your case studies logically, starting with the problem, your role, your process, the solutions, and the measurable impact.

• Tell a Story: Narrate your design journey, highlighting challenges, decisions, and learnings. Make it engaging and easy to follow.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes, user flows) to illustrate your points effectively.

• Quantify Results: Wherever possible, use data and metrics to demonstrate the success of your designs.

• Be Prepared for Questions: Anticipate questions about your design choices, trade-offs, and how you would approach specific scenarios at OpenLoop.

• Highlight Systemic Design: For this role, ensure you can articulate how your designs contribute to larger systems and operational efficiency.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, problem-solving skills, collaborative abilities, and a clear understanding of how design impacts business operations and user experience, especially within a remote, tech-driven environment.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on Ashby.

• Tailor Your Resume: Highlight experience in end-to-end product design, system thinking, design systems, and collaboration with PM/Eng teams, using keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your most impactful projects that best showcase your ability to handle complex problems, design scalable systems, and drive measurable results. Ensure clear articulation of your process and impact.

• Prepare Your Narrative: Practice presenting your portfolio, focusing on storytelling, your design rationale, and the quantifiable impact of your work. Be ready to discuss your experience with AI tools and remote collaboration.

• Research OpenLoop Health: Understand their mission, product offerings, and values to articulate how your skills and experience align with their goals and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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