Senior Product Designer at NMI

📍 Job Overview

Job Title: Senior Product Designer

Company: NMI

Location: Remote, Canada

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: 2026-08-11T17:19:12

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

Lead end-to-end product design initiatives for complex, technical B2B payment workflows, encompassing both new product development (greenfield) and enhancements to existing Payment Gateway products.
Drive the creation of intuitive, high-impact user experiences that strategically balance user needs, business objectives, and technical feasibility within the payments industry.
Conduct comprehensive user research, including usability testing with internal teams and external partners/merchants, to gather critical insights and validate design decisions for continuous product improvement.
Develop and maintain robust design systems to ensure brand consistency, scalability, and efficiency across NMI's diverse product portfolio, enhancing overall user experience and product quality.
Leverage cutting-edge AI tools (e.g., v0, Cursor, Figma AI features) as an integral part of the design and research process to accelerate prototyping, synthesize complex data, and explore innovative design variations.

📝 Enhancement Note: While the job title is "Senior Product Designer," the responsibilities heavily lean into strategic UX leadership, particularly within the B2B fintech space. The emphasis on AI tools and complex payment workflows suggests a role that requires not just design execution but also strategic foresight and technical understanding. The "Revenue Operations" category is not directly applicable here, but the operational impact of design on user adoption and efficiency is significant.

📈 Primary Responsibilities

Conceptualize and execute user-centered design solutions, including journey maps, user flows, wireframes, interactive prototypes, and high-fidelity mockups for B2B payment products.
Plan, execute, and synthesize findings from user research activities, such as interviews, surveys, usability testing, and competitive benchmarking, to inform design strategy and product direction.
Design and implement scalable design systems, component libraries, and style guides to ensure consistency, efficiency, and adherence to brand standards across all NMI digital products.
Collaborate closely with Product Managers, Engineers, and other cross-functional stakeholders to define product requirements, identify design opportunities, and ensure successful implementation of design solutions.
Champion accessibility best practices (WCAG standards) throughout the design process, ensuring NMI's payment products are usable by a diverse range of users, including those in regulated financial environments.
Contribute to broader product initiatives, including the creation of design-driven marketing collateral, support for conference planning, and special projects aimed at enhancing the visibility and appeal of NMI's Payment Gateway offerings.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on the entire design lifecycle, from research and ideation to implementation and system maintenance. The mention of "Payment Gateway products" and "B2B workflows" indicates a need for deep understanding of financial technology and business-to-business user experiences.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is often preferred for senior-level design roles. Equivalent practical experience will also be strongly considered.

Experience: 4+ years of demonstrated experience in designing complex B2B digital products and systems, with a robust portfolio showcasing a progression of work and measurable impact.

Required Skills:

Proven expertise in end-to-end product design, encompassing user research, journey mapping, user flows, wireframing, prototyping, and high-fidelity visual design.
Strong command of design principles and methodologies, with the ability to translate complex technical and payment concepts into intuitive, user-friendly experiences.
Hands-on proficiency with industry-standard design tools, particularly Figma, including extensive experience in building and maintaining comprehensive design systems.
Demonstrated, practical experience utilizing AI tools (e.g., v0, Cursor, ChatGPT, Midjourney, or similar) to accelerate design workflows, prototyping, and research synthesis.
Experience conducting user research and usability testing, with a clear track record of translating research findings into actionable design improvements.
Exceptional cross-functional collaboration skills, with the ability to effectively communicate and advocate for design decisions to diverse audiences, including product, engineering, and business stakeholders.
Strong verbal and visual presentation skills, capable of articulating a clear and confident point of view on design choices and strategic rationale.
Working knowledge of accessibility standards (WCAG) and their application within general and regulated payment workflows. Preferred Skills:
Experience designing merchant, ISV (Independent Software Vendor), and partner-facing experiences, particularly those related to onboarding, transaction monitoring, and payment processing.
Familiarity with technical constraints, API-driven workflows, and the specific design considerations for developer and merchant audiences.
Experience in unifying multiple products or platforms under a cohesive design system, driving consistency and scalability across diverse user experiences.
Understanding of service design principles and techniques (e.g., journey mapping, service blueprints) and their application to holistic product strategy.

📝 Enhancement Note: The emphasis on AI tools is a critical requirement, not just a preference, and candidates are expected to provide specific examples of their application. The preference for B2B fintech experience, especially with payment gateways, is a significant differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

A comprehensive online portfolio is mandatory, showcasing a range of B2B product design projects.
The portfolio must clearly articulate your design process, from initial problem definition and user research to final design solutions and their impact.
Include detailed case studies that demonstrate your ability to tackle complex technical challenges and deliver user-centered outcomes.
Showcase examples of your experience with design systems, demonstrating their creation, maintenance, and application.
Highlight specific projects where you leveraged AI tools to enhance your design or research workflow, detailing the tools used and the outcomes achieved. Process Documentation:
Demonstrate your approach to user research and validation, including methods used and how findings influenced design decisions.
Illustrate your workflow for translating business requirements and technical constraints into functional and intuitive user interfaces.
Provide examples of how you have contributed to or managed design systems, including component creation, documentation, and version control.
Showcase your ability to iterate on designs based on feedback, data, and usability testing results.

📝 Enhancement Note: The portfolio is expected to be highly detailed, specifically requiring evidence of AI tool utilization and experience with B2B payment systems. This goes beyond standard design portfolios and demands a strategic demonstration of problem-solving within a complex domain.

💵 Compensation & Benefits

Salary Range: $105,000 - $122,000 CAD per year, depending on experience.

Benefits:

Competitive salary and bonus structure.
Fully remote work environment ("Remote first culture!").
Flexible Paid Time Off (Flex PTO).
Comprehensive Health, Dental, and Vision Insurance plans.
13 Paid Holidays annually.
Company-sponsored volunteer days.

Working Hours: Full-time employment, typically around 40 hours per week. Flexibility may be available, aligning with a remote-first culture, but core collaboration hours will likely be expected.

📝 Enhancement Note: The salary range provided is specific to Canada, as indicated by the "CAD" currency. The benefits package is comprehensive, with a strong emphasis on flexibility and well-being, particularly the remote-first culture and Flex PTO.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (Fintech), specifically focused on payment processing and enablement for partners and SMBs. NMI operates as a platform that powers innovative payment solutions for entrepreneurs and fintech startups.

Company Size: NMI is a growing technology company, indicated by its presence on Greenhouse and its focus on expanding its product offerings. The exact size isn't specified but implies a dynamic environment with opportunities for impact.

Founded: While the founding date isn't explicitly provided, NMI has a history in the payments industry, enabling partners with choice and democratizing payment technology.

Team Structure:

The Senior Product Designer will join the Product team, working closely with Product Managers and Engineers.
This role requires significant cross-functional collaboration across various departments to translate user needs and business goals into effective product designs.
The design team likely operates with a degree of autonomy, contributing strategically to product roadmaps and feature development. Methodology:
NMI emphasizes empowering partners and enabling innovation in payments, suggesting a forward-thinking and agile approach to product development.
The company's mission to "democratize the latest payments technology" points towards a focus on accessibility, ease of use, and broad market reach.
There's a clear commitment to diversity, equity, and inclusion (DEI), with active initiatives and affinity groups, indicating a culture that values diverse perspectives.

Company Website: https://www.nmi.com/

📝 Enhancement Note: NMI positions itself as an enabler of innovation in the payments space, focusing on partner success and accessibility. The company's commitment to DEI is a significant cultural aspect that applicants should be aware of.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a mid-to-senior level position within the product design function. It requires a high degree of autonomy, strategic thinking, and the ability to lead design efforts end-to-end. The role is expected to influence product strategy and design direction.

Reporting Structure: While not explicitly stated, a Senior Product Designer typically reports to a Head of Product, Director of Product Design, or a similar senior leadership role within the product organization. They will collaborate closely with Product Managers and Engineering leads.

Operations Impact: The design of NMI's payment products directly impacts user adoption, transaction success rates, partner onboarding efficiency, and overall customer satisfaction. Effective design solutions can lead to increased revenue, reduced support costs, and a stronger market position by simplifying complex financial workflows for merchants and partners.

Growth Opportunities:

Specialization: Deepen expertise in B2B fintech product design, complex financial workflows, and advanced AI-driven design methodologies.
Leadership: Potential to mentor junior designers, lead design initiatives for major product areas, and contribute to evolving the design team's processes and standards.
Strategic Influence: Play a key role in shaping the product vision and user experience strategy for NMI's payment platform, influencing the direction of product development.
Skill Development: Opportunities to stay at the forefront of design technology, particularly AI tools, and their application in product development.

📝 Enhancement Note: This role offers significant opportunities for growth within the specialized field of B2B fintech design, with a strong emphasis on strategic contribution and leadership potential.

🌐 Work Environment

Office Type: The company operates with a "Remote first culture," meaning the primary work environment is remote. There is no mention of a physical office being a requirement for this role, and the location flexibility extends to both the US and Canada.

Office Location(s): While the role is remote, the company may have headquarters or offices in the US, but this specific position is open to candidates in Canada. The remote nature means candidates can work from their home office.

Workspace Context:

Candidates will work from their own home office setup, requiring self-discipline and effective remote collaboration tools.
Access to NMI's digital tools and platforms will be provided to facilitate design work, research, and team communication.
Collaboration will occur primarily through digital channels, including video conferencing, chat platforms, and collaborative design tools like Figma.

Work Schedule: Full-time, with an expectation of approximately 40 hours per week. The remote-first culture suggests a degree of flexibility in daily scheduling, provided that collaboration with teams across different time zones is managed effectively.

📝 Enhancement Note: The "Remote first" culture is a key aspect, implying that the company is structured to support and optimize remote work, rather than treating it as an exception.

📄 Application & Portfolio Review Process

Interview Process:

Initial Screening: A review of your CV, LinkedIn profile, and portfolio link to assess qualifications and experience.
Portfolio Presentation: A dedicated session where you will walk through your portfolio, explaining your design process, decision-making, and the impact of your work, with a specific focus on B2B products and AI tool usage.
Skills Assessment: Potential for a design exercise or case study, focusing on problem-solving complex B2B payment scenarios or demonstrating your approach to a design system challenge.
Cross-functional Interviews: Meetings with Product Managers, Engineers, and potentially other stakeholders to evaluate collaboration skills, communication style, and cultural fit.
Hiring Manager Interview: A final discussion to assess overall fit, career aspirations, and alignment with NMI's vision.

Portfolio Review Tips:

Highlight B2B & Fintech: Emphasize projects relevant to complex B2B workflows, payment systems, or financial services.
Showcase AI Integration: Clearly articulate how you've used AI tools in your design process, the specific tools, your role, and the resulting improvements in efficiency or design quality. This is a critical requirement.
Detail Your Process: For each project, explain the problem, your approach, methodologies used (user research, wireframing, prototyping), and the outcomes achieved. Quantify impact where possible.
Design System Expertise: Include examples of design systems you've built or contributed to, demonstrating your understanding of scalability and consistency.
Conciseness and Clarity: Ensure your portfolio is well-organized, easy to navigate, and presents your work and thought process clearly and compellingly.

Challenge Preparation:

Familiarize yourself with NMI's products and the broader payments industry landscape.
Practice articulating complex design decisions concisely and defending them with data and user insights.
Be prepared to discuss your experience with AI tools in design and how you see them evolving the field.
Consider how you would approach designing for technical users (developers, merchants) and the unique challenges involved.

📝 Enhancement Note: The interview process heavily emphasizes the portfolio, particularly the demonstration of AI tool usage and experience with B2B fintech products. Candidates should prepare thoroughly to articulate their strategic design thinking and problem-solving abilities.

🛠 Tools & Technology Stack

Primary Tools:

Figma: Essential for UI design, prototyping, and collaboration. Strong proficiency and experience in building/maintaining design systems within Figma are required.
AI Design Tools: Hands-on experience with tools such as v0, Cursor, ChatGPT, Midjourney, or similar AI-powered design and research assistants is a mandatory requirement.
Prototyping Tools: Beyond Figma's capabilities, experience with other prototyping tools may be beneficial.
User Research Platforms: Tools for surveys, interviews, and usability testing (e.g., UserTesting.com, Qualtrics, SurveyMonkey).

Analytics & Reporting:

While not explicitly listed as a designer's primary tool, understanding how to interpret product analytics (e.g., Amplitude, Mixpanel) to inform design decisions is valuable.
Familiarity with how design impacts key metrics like conversion rates, task completion times, and user retention is expected. CRM & Automation:
Understanding of how design integrates with CRM systems and automated workflows within a B2B context.

📝 Enhancement Note: Proficiency in Figma and a mandatory, hands-on skill in using AI design tools are paramount. The role requires designers to be at the cutting edge of technological adoption in the design space.

👥 Team Culture & Values

Operations Values:

Innovation: A drive to explore new technologies like AI and apply them to create cutting-edge payment solutions.
User-Centricity: A deep commitment to understanding and serving the needs of partners, merchants, and other users through intuitive design.
Collaboration: A strong emphasis on working effectively across teams (Product, Engineering, Sales, Marketing) to achieve shared goals.
Efficiency: A focus on streamlining processes and creating scalable solutions, exemplified by the use of design systems and AI tools.
Inclusivity: A dedication to diversity, equity, and inclusion, fostering a welcoming environment for all employees.

Collaboration Style:

Highly collaborative, requiring close partnership with Product Managers to define product strategy and Engineers for implementation.
Open communication is key, with regular feedback loops and design reviews to ensure alignment and quality.
The "Remote first" culture necessitates proactive communication and effective use of digital collaboration tools.
NMI values a culture of learning and experimentation, encouraging team members to share knowledge and explore new approaches.

📝 Enhancement Note: The company culture appears to be a blend of innovation, user focus, and a strong commitment to DEI, all within a collaborative, remote-first framework.

⚡ Challenges & Growth Opportunities

Challenges:

Designing for complex, highly regulated B2B financial workflows requires a deep understanding of user needs, technical constraints, and compliance requirements.
Balancing the needs of diverse stakeholders (partners, merchants, internal teams) and translating them into cohesive product experiences.
Integrating emerging AI technologies into established design processes effectively and ethically.
Maintaining design consistency and scalability across a growing suite of payment products. Learning & Development Opportunities:
AI in Design: Becoming a leader in applying AI tools for accelerated design, research, and prototyping within the fintech sector.
Fintech Specialization: Deepening expertise in payment systems, financial regulations, and B2B SaaS product design.
Design System Advancement: Contributing to the evolution and strategic application of NMI's design system.
Cross-functional Exposure: Gaining broader business acumen by working closely with product management and engineering leadership.
Mentorship: Opportunities to mentor junior designers and contribute to the growth of the design discipline within NMI.

📝 Enhancement Note: The primary challenges revolve around the complexity of the B2B fintech domain and the integration of new technologies. Growth opportunities are strong in specialization and leadership within these areas.

💡 Interview Preparation

Strategy Questions:

"Describe a complex B2B workflow you've designed. What were the key challenges, and how did your design address them?"
"How do you approach user research when designing for a technical audience like developers or merchants? Can you provide an example?"
"Walk me through your process for creating and maintaining a design system. What are the benefits and challenges?"
"How have you used AI tools in your design process? What was the impact, and what are your thoughts on the future of AI in design?"
"How do you balance user needs, business goals, and technical constraints when making design decisions?" Company & Culture Questions:
"What interests you about NMI and the payments industry?"
"How do you contribute to a remote-first, collaborative work environment?"
"Describe a time you had to influence stakeholders with a different perspective on a design decision."
"How do you stay updated on the latest design trends and technologies, particularly in AI and fintech?" Portfolio Presentation Strategy:
Structure: Organize your presentation logically, perhaps by project, starting with the problem, your role, process, solutions, and impact.
AI Focus: Dedicate specific slides or sections to showcasing how you've used AI tools, detailing the "why" and "how."
Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., increased conversion, reduced task time, improved user satisfaction).
Storytelling: Frame your projects as compelling stories that highlight your problem-solving abilities and design thinking.
Conciseness: Be mindful of time and focus on the most impactful aspects of your work. Prepare for deeper dives into specific areas if asked.

📝 Enhancement Note: Candidates should prepare to showcase their strategic thinking, problem-solving skills, and deep understanding of B2B design, with a particular emphasis on their practical application of AI tools.

📌 Application Steps

To apply for this Senior Product Designer position:

Submit your application through the provided link on Greenhouse.
Ensure your CV and LinkedIn profile are up-to-date and highlight relevant B2B design experience and AI tool proficiency.
Craft an online portfolio that prominently features your design process, with specific case studies detailing your work on complex B2B products and your hands-on experience with AI design tools.
Be prepared to articulate your understanding of the payments industry and NMI's role within it.
Clearly state in your application why NMI is of interest to you, demonstrating your research and alignment with the company's mission and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Product Designer