Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: FacilityOS

Location: North York, Ontario, Canada

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: April 30, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid (2 days in office)

🚀 Role Summary

• Lead end-to-end design for complex, cross-platform projects within a high-growth B2B SaaS environment.

• Champion user-centered design principles, translating complex customer problems into intuitive and engaging user experiences across web and mobile applications.

• Drive product innovation by identifying opportunities to improve user experience and influence the product roadmap.

• Collaborate closely with product managers and engineering teams to ensure designs are functional, validated, and iteratively improved post-launch.

• Maintain and evolve design systems, style guides, and best practices to ensure a consistent and familiar user experience across all FacilityOS products.

📝 Enhancement Note: While the title is "Senior Product Designer," the responsibilities emphasize leadership in design strategy, user advocacy, and cross-functional collaboration, typical of a senior-level role. The focus on a high-growth SaaS company suggests a dynamic environment where operational efficiency and user adoption are critical.

📈 Primary Responsibilities

• Conduct in-depth user research and usability testing to deeply understand customer needs and the subject matter of FacilityOS's B2B SaaS platform.

• Act as a strong advocate for the end-user, driving design and interaction improvements that enhance the user experience.

• Partner with product managers to align design solutions with product strategy and business objectives, ensuring seamless integration of function and form.

• Collaborate with engineering teams to ensure the successful implementation of designs, providing clear specifications and design assets.

• Proactively identify and propose opportunities for UX enhancements to influence and shape the product roadmap.

• Develop, maintain, and enforce design systems, style guides, and best practices to ensure consistency and a cohesive brand experience across all FacilityOS products.

• Lead the design process for complex, cross-platform projects from initial concept through to final implementation and post-launch iteration.

• Create and maintain user personas, storyboards, and user journey maps to effectively communicate user needs and design rationale.

• Engage directly with customers through interviews and feedback sessions to gather insights and validate design solutions.

• Establish and refine a repeatable methodology for UX research and user testing to ensure data-driven design decisions.

• Clearly communicate research findings, test results, and design rationale to stakeholders, fostering a shared understanding and buy-in.

• Present and defend design deliverables to design peers and cross-functional stakeholders, actively soliciting and incorporating feedback.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on user advocacy, data-driven design (research, testing, validation), and cross-functional collaboration, which are core tenets of effective product design in a SaaS context. The mention of influencing the roadmap and leading complex projects indicates significant autonomy and impact for this senior role.

🎓 Skills & Qualifications

Education: Formal and up-to-date training in design principles and methodologies is required. Specific degree requirements are not stated, suggesting a focus on demonstrable skills and experience.

Experience:

• Minimum of 5 years of professional experience in product design, with a proven track record in both web and mobile design projects.

Required Skills:

• Deep understanding of user-centered design (UCD) principles and their application in creating intuitive interfaces.

• Expertise in interaction design, including wireframing, user flows, and information architecture.

• Proficiency in visual design, including UI elements, typography, color theory, and layout.

• Strong command of modern design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite, InVision).

• Proven ability to collaborate effectively with product managers, engineers, and other stakeholders in an agile environment.

• Experience with responsive design principles for seamless user experiences across various devices and screen sizes.

• Skill in conducting user research, including interviews, surveys, and usability testing.

• Ability to present and articulate design decisions clearly and persuasively to diverse audiences.

Preferred Skills:

• Experience in B2B SaaS product design, with an understanding of complex workflows and enterprise user needs.

• Familiarity with agile development methodologies and the product development lifecycle.

• Ability to balance customer needs with business objectives and company vision.

• Experience in leading design for complex, cross-platform projects.

• Ability to work under pressure and adapt to changing project requirements and priorities.

📝 Enhancement Note: The requirements emphasize practical experience and a strong portfolio over specific academic qualifications. The distinction between minimum experience and experience in a high-growth SaaS company is crucial, indicating a need for candidates who understand the pace and demands of such environments. The emphasis on collaboration and balancing user needs with business goals is key for senior roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• An exceptionally well-curated portfolio showcasing a range of design achievements across web and mobile platforms.

• Case studies that clearly articulate the problem, your design process, your specific contributions, and the measurable impact of your solutions.

• Demonstration of expertise in user research, interaction design, and visual design within portfolio projects.

• Examples of how you have translated complex user needs and business requirements into intuitive and elegant design solutions.

Process Documentation:

• Portfolio projects should implicitly or explicitly detail your approach to UX research, including methodologies used (e.g., user interviews, usability testing, persona development).

• Showcase your iterative design process, including wireframing, prototyping, and testing phases, and how feedback was incorporated.

• Demonstrate your understanding of how designs are implemented, including collaboration with engineering and consideration for responsive and cross-platform development.

• Include examples where design decisions were validated post-launch, with measurable outcomes or lessons learned for future iterations.

📝 Enhancement Note: The requirement for an "exceptionally portfolio" and detailed case studies is paramount. Candidates should be prepared to walk through their design process, decision-making rationale, and the impact of their work, especially in a SaaS context where user adoption and efficiency are critical metrics.

💵 Compensation & Benefits

Salary Range: $95,000 - $130,000 CAD per year.

Benefits:

• Comprehensive health coverage (medical, dental, vision).

• A Hybrid work environment, offering flexibility with a requirement of 2 days per week in the North York, Toronto office.

• Significant opportunity for career advancement and professional growth within a rapidly expanding company.

• Catered events, snacks, and drinks provided at the office, contributing to a positive workplace experience.

• Celebrations for birthdays and life events, fostering a sense of community.

• Two annual company parties, promoting team cohesion and morale.

Working Hours: Standard full-time hours are expected, approximately 40 hours per week. The hybrid model allows for some flexibility in work location, but core hours may be established for team collaboration.

📝 Enhancement Note: The salary range is competitive for a Senior Product Designer role in the Toronto area, reflecting the experience and responsibilities. The benefits package emphasizes work-life balance, professional development, and employee well-being, common in high-growth tech companies. The hybrid arrangement is clearly defined.

🎯 Team & Company Context

🏢 Company Culture

Industry: B2B SaaS (Software as a Service) in the facility management, safety, security, and compliance sector. This industry demands robust, reliable, and user-friendly solutions for businesses managing critical operations.

Company Size: Not explicitly stated, but described as "dynamic and innovative" and on a "high-growth trajectory," suggesting a company that is past the startup phase and scaling significantly, likely in the mid-size range (e.g., 50-250 employees). This size typically offers a balance of established processes and agility.

Founded: Founded in Toronto's "vibrant tech ecosystem," indicating a modern, forward-thinking approach to business and technology. The company is likely focused on leveraging innovation to disrupt its market.

Team Structure:

• The design team likely consists of product designers, possibly UX researchers, and UI designers, reporting to a Design Lead or Head of Product.

• Cross-functional collaboration is a core expectation, with close partnerships between Product Management, Engineering, and Design teams.

Methodology:

• FacilityOS likely employs agile methodologies for product development, with a strong emphasis on iterative design and continuous improvement.

• Data-driven decision-making is encouraged, with a focus on user research, usability testing, and post-launch metric validation.

• A commitment to innovation and redefining industry standards suggests a culture that embraces new technologies and creative problem-solving.

Company Website: https://www.facilityos.com/

📝 Enhancement Note: The company's focus on B2B SaaS in a critical sector like facility management implies a need for design that prioritizes reliability, efficiency, and compliance. The "high-growth trajectory" suggests an environment that values adaptability, innovation, and a strong team-oriented culture.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a significant level of autonomy, expertise, and responsibility. It is a position where the individual is expected to lead design initiatives, mentor junior designers (if applicable), and significantly influence product strategy and user experience.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager, Head of Product, or potentially a VP of Product/Engineering. They will work closely with Product Managers and Engineering Leads on a day-to-day basis.

Operations Impact: The Senior Product Designer's impact is directly tied to enhancing user adoption, customer satisfaction, operational efficiency for FacilityOS's clients, and ultimately, driving revenue growth through a superior product experience. Their work will be instrumental in differentiating FacilityOS in a competitive SaaS market.

Growth Opportunities:

• Skill Advancement: Opportunity to deepen expertise in specific areas of UX/UI, such as complex enterprise design, user research methodologies, or design system architecture.

• Leadership Development: Potential to move into a Design Lead or Managerial role, overseeing a team of designers and setting design strategy.

• Product Strategy Influence: Increased involvement in product roadmap planning and strategic decision-making based on user insights and design innovation.

• Cross-Functional Leadership: Opportunities to lead design initiatives across multiple product lines or features, fostering collaboration and driving alignment.

• Industry Expertise: Deepen knowledge within the facility management, safety, and compliance SaaS sector, becoming a subject matter expert.

📝 Enhancement Note: The "Senior" title in this context suggests a role that goes beyond execution to include strategic thinking, mentorship, and influence. The growth opportunities are typical for senior design professionals in scaling tech companies, emphasizing both technical mastery and leadership potential.

🌐 Work Environment

Office Type: The role is hybrid, requiring employees to be in the North York, Toronto office twice a week. This indicates a commitment to in-person collaboration while offering flexibility. The office likely supports a modern, collaborative tech environment.

Office Location(s): North York, Toronto, Ontario, Canada. This is a well-established business hub with good access to public transportation and amenities.

Workspace Context:

• The office environment is designed to foster collaboration, likely featuring open spaces, meeting rooms, and dedicated areas for focused work.

• Access to necessary design tools, software, and technology will be provided to support the design process.

• Opportunities for spontaneous interactions and planned team meetings with product managers, engineers, and fellow designers will be frequent, leveraging the hybrid model for in-office days.

Work Schedule: A standard full-time work schedule (approx. 40 hours/week) is expected. The hybrid arrangement allows for flexibility in location, but in-office days are designated for specific collaborative activities. The company culture values a fast-paced, fun, and friendly atmosphere, suggesting a dynamic and engaging workday.

📝 Enhancement Note: The hybrid model is a key feature, requiring candidates to be comfortable commuting to North York twice weekly. The emphasis on a fast-paced, fun, and collaborative environment is typical of tech companies aiming to attract and retain talent.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess foundational skills and experience.

• Hiring Manager Interview: Discussion focused on your background, experience, and alignment with the role's core responsibilities and FacilityOS's mission.

• Portfolio Presentation & Design Challenge: A key stage where you will present your portfolio, likely walking through 1-2 detailed case studies. You may also be given a design challenge (take-home or live) to assess your problem-solving skills, design process, and approach to the specific domain.

• Cross-functional Interviews: Meetings with Product Managers and Engineering Leads to evaluate collaboration style, communication, and technical understanding.

• Final Interview: Potentially with a senior leader (e.g., Head of Product, CTO) to assess strategic thinking and cultural fit.

Portfolio Review Tips:

• Select Strongest Case Studies: Choose 2-3 projects that best showcase your senior-level abilities, problem-solving skills, and impact, ideally from SaaS or complex B2B environments.

• Tell a Story: For each case study, clearly articulate the problem, your role, your process (research, ideation, prototyping, testing), your design decisions, and the quantifiable outcomes or learnings.

• Highlight Collaboration: Demonstrate how you worked with stakeholders (PMs, Engineers, users) and incorporated feedback.

• Showcase Process: Detail your research methodologies, wireframing, prototyping, and iteration strategies.

• Quantify Impact: Whenever possible, use metrics (e.g., conversion rates, task completion times, user satisfaction scores) to demonstrate the success of your designs.

• Address Constraints: Discuss how you balanced user needs with business goals and technical limitations.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with FacilityOS's product and the facility management, safety, and compliance industry.

• Focus on Process: Even if the output is a finished design, emphasize your thought process, research assumptions, and rationale behind your design choices.

• Prioritize Realism: For take-home challenges, be mindful of scope and time. Deliver a polished solution that demonstrates your capabilities without overcommitting.

• Prepare Questions: Have thoughtful questions ready for your interviewers about the product, users, team, and challenges.

📝 Enhancement Note: The portfolio is critical for this role. Candidates must be prepared to not only show polished designs but also to articulate the "why" behind every decision, demonstrating strategic thinking and a deep understanding of the user and business context.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, InVision, or similar. Figma is increasingly becoming the standard for collaborative design.

• User Research Tools: Experience with tools for user interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, Lookback, SurveyMonkey, Google Forms).

• Collaboration & Communication: Tools like Slack, Microsoft Teams, Jira, Confluence for team communication, project tracking, and documentation.

Analytics & Reporting:

• Familiarity with product analytics platforms (e.g., Google Analytics, Amplitude, Mixpanel) to understand user behavior and track design impact.

CRM & Automation:

• While not a direct responsibility, understanding how product design integrates with CRM systems (like Salesforce) or marketing automation platforms can be an advantage for B2B SaaS roles.

📝 Enhancement Note: The core requirement is proficiency in design and prototyping tools. Experience with user research platforms and an understanding of product analytics are highly advantageous for a data-driven Senior Product Designer role in SaaS.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the end-user in all design decisions.

• Collaboration: A strong emphasis on teamwork, open communication, and cross-functional partnerships with Product and Engineering.

• Innovation: A drive to explore new ideas, challenge the status quo, and create cutting-edge solutions.

• Excellence: A dedication to producing high-quality, polished, and effective design work.

• Data-Driven Approach: Utilizing research, testing, and analytics to inform design choices and measure impact.

• Adaptability: Embracing change and iterating quickly in a fast-paced, high-growth environment.

Collaboration Style:

• Partnership: Working in close partnership with Product Managers to define requirements and influence the product roadmap, and with Engineers to ensure feasible and high-quality implementation.

• Transparent Communication: Openly sharing design rationale, research findings, and seeking feedback from peers and stakeholders.

• Iterative Feedback Loops: Actively participating in design critiques and incorporating feedback to refine designs.

• Knowledge Sharing: Contributing to the team's collective knowledge through documentation, presentations, and mentoring.

📝 Enhancement Note: The company culture emphasizes a blend of innovation, user focus, and strong collaborative practices. For a Senior Product Designer, demonstrating an ability to work effectively within this framework, championing user needs while respecting business and technical constraints, will be crucial.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively navigating competing priorities between what users want and what the business needs to achieve, particularly in a high-growth SaaS environment.

• Designing for Complex Workflows: Creating intuitive interfaces for sophisticated B2B processes within the facility management sector.

• Driving Adoption in a Competitive Market: Ensuring FacilityOS's platform stands out through exceptional UX and drives user engagement and retention.

• Maintaining Consistency Across Platforms: Ensuring a unified and seamless user experience across web and mobile applications as the product suite expands.

• Adapting to Rapid Growth: Thriving in a fast-paced, evolving environment where processes and priorities may shift quickly.

Learning & Development Opportunities:

• Advanced UX/UI Specialization: Deepen expertise in areas like enterprise UX, accessibility, or advanced user research techniques.

• Product Strategy and Roadmap Influence: Gain more involvement in strategic product planning and decision-making.

• Mentorship: Opportunity to mentor junior designers and contribute to the growth of the design team.

• Industry Knowledge: Develop deep expertise in the facility management, safety, and compliance SaaS domain.

• Leadership Track: Potential to advance into design leadership roles, managing teams and setting design vision.

📝 Enhancement Note: The challenges presented are typical for senior roles in growing SaaS companies, requiring strong problem-solving skills, strategic thinking, and adaptability. The growth opportunities are aligned with career progression in product design, offering pathways for both technical and leadership development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements (e.g., user needs vs. business constraints) in a design project. How did you approach it and what was the outcome?" (Focus on your negotiation, compromise, and decision-making process).

• "How do you ensure your designs are user-centered throughout the entire product lifecycle, from research to post-launch iteration?" (Highlight your research methodologies, testing strategies, and feedback incorporation).

• "Walk us through your process for designing a complex feature or workflow for a B2B SaaS product. What were the key considerations and how did you measure success?" (Prepare a detailed case study from your portfolio).

Company & Culture Questions:

• "What interests you about FacilityOS and our mission in the facility management SaaS space?" (Research the company, its product, and its market position).

• "How do you approach collaboration with product managers and engineers? Describe a successful collaboration and any challenges you've faced." (Emphasize your teamwork and communication skills).

Portfolio Presentation Strategy:

• Structure Your Presentation: Start with a brief overview of your career, then dive into 1-2 detailed case studies. For each case study:

  • Problem Statement: Clearly define the user problem and business objective.
  • Your Role & Responsibilities: Specify what you did.
  • Process: Detail your research, ideation, wireframing, prototyping, and testing methods.
  • Design Decisions: Explain the rationale behind key design choices.
  • Outcomes & Learnings: Present measurable results (metrics) and key takeaways.

• Be Ready for Deep Dives: Anticipate questions about specific design choices, challenges faced, and alternative solutions considered.

• Highlight Impact: Focus on how your designs solved problems and delivered value to users and the business.

• Demonstrate Enthusiasm: Show genuine interest in FacilityOS and the opportunity.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design skills but also strategic thinking, problem-solving abilities, and a strong understanding of the SaaS product development lifecycle. Being able to articulate the "why" behind design decisions and quantify impact is crucial for a senior role.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on Ashby.

• Tailor Your Resume: Highlight your 5+ years of product design experience, specifically mentioning your 2+ years in high-growth SaaS companies. Use keywords from the job description such as "user research," "interaction design," "visual design," "SaaS," "web and mobile design," and "design systems." Quantify achievements where possible.

• Curate Your Portfolio: Select 2-3 of your strongest, most relevant case studies that demonstrate your senior-level capabilities, problem-solving skills, and impact, particularly in a B2B SaaS context. Ensure each case study clearly outlines the problem, your process, your contributions, and the outcomes.

• Prepare Your Narrative: Be ready to articulate your design process, decision-making rationale, and how you collaborate with cross-functional teams during interviews. Practice presenting your portfolio case studies concisely and impactfully.

• Research FacilityOS: Understand their product, target market (B2B, facility management/compliance), and company values. Prepare thoughtful questions to demonstrate your engagement and interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.