Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: CareScout (Genworth)

Location: Richmond, Virginia; New York, New York; Remote (California)

Job Type: Full-Time

Category: Product Design / UI/UX

Date Posted: April 13, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid/Remote Eligible

🚀 Role Summary

• Design and develop user-centered digital products across web, mobile, and tablet platforms, focusing on creating intuitive and aesthetically pleasing user interfaces.

• Drive revenue growth and achieve business objectives through strategic application of Lean UX and Human-Centered Design principles in product development.

• Manage ambiguous work streams, align cross-functional teams, and deliver scalable solutions by leveraging strong strategic thinking and tactical execution skills.

• Build and maintain robust design systems and interaction paradigms to ensure consistency, efficiency, and user goal alignment across all digital touchpoints.

• Conduct user research and testing to gather critical feedback, iterate on designs, and ensure products meet user needs and accessibility standards.

📝 Enhancement Note: This role is positioned as a Senior Product Designer, indicating a need for demonstrated leadership in design strategy and execution. The emphasis on "revenue driving digital products" and "outcome-centered design principles" suggests a strong focus on design's impact on business metrics, a key consideration for operations-minded professionals. The mention of "Lean UX" and "Human-Centered Design" points to a preference for agile and user-centric development methodologies.

📈 Primary Responsibilities

• Develop comprehensive information architectures, sitemaps, and user flows to define clear and intuitive navigation and content organization.

• Design interactive prototypes and wireframes for web, mobile, and tablet platforms, translating user needs into functional and engaging user experiences.

• Create high-fidelity mockups and visual designs that adhere to brand guidelines, accessibility standards, and modern aesthetic principles.

• Construct and evolve design systems, including component libraries and interaction paradigms, to ensure design consistency and scalability.

• Collaborate closely with Product Managers, Engineers, and other stakeholders to ensure design feasibility, alignment with business goals, and efficient implementation.

• Plan and execute user testing sessions (e.g., using usertesting.com) throughout the design lifecycle to collect feedback and drive iterative design improvements.

• Develop prototypes for feature and product idea validation, facilitating early-stage testing and concept refinement.

• Stay current with emerging UI/UX trends, technologies, and best practices to inform design decisions and drive innovation.

• Illustrate design concepts and user journeys using sketches, storyboards, process flows, sitemaps, and wireframes to communicate effectively with stakeholders.

📝 Enhancement Note: The responsibilities clearly outline a hands-on design role with a strategic component. The emphasis on "revenue driving digital products" and "outcome-centered design principles" highlights how design decisions are expected to directly contribute to business outcomes, a common metric in operations roles. The need to work with "agile/lean methodologies" suggests a fast-paced, iterative work environment.

🎓 Skills & Qualifications

Education:

Experience:

• Proven track record as a strategic UI/UX Designer with 5-10 years of experience in designing and developing successful digital products across web, mobile, and tablet platforms.

Required Skills:

• Information Architecture: Designing clear and intuitive user flows and content structures.

• Interaction Design: Creating engaging and functional user interactions across multiple platforms.

• Visual Design: Developing high-fidelity mockups and visually appealing interfaces aligned with brand and accessibility standards.

• Design Systems: Experience in creating and maintaining robust design systems and component libraries.

• Prototyping Tools: Proficiency with industry-standard tools such as Figma (including Figma Make).

• User Research & Testing: Experience conducting user research and utilizing user testing platforms (e.g., usertesting.com) and analytics tools.

• Agile/Lean Methodologies: Familiarity and experience working within agile or lean development frameworks.

• Accessibility Standards: Knowledge of WCAG and other relevant accessibility guidelines.

• Strategic Thinking: Ability to connect design decisions to business objectives and user outcomes.

• Cross-functional Collaboration: Proven ability to work effectively with product managers, engineers, and other stakeholders.

Preferred Skills:

• Experience operating in an entrepreneurial environment.

• Proven experience in scaling design processes and systems from startup to enterprise levels.

• Understanding of front-end engineering principles and their impact on design implementation.

• Highly collaborative, results-driven, and team-oriented work ethic.

📝 Enhancement Note: The required skills emphasize a blend of strategic and tactical design expertise. The explicit mention of "Figma" and "usertesting.com" are crucial technical proficiencies. The "outcome-centered approach" and "revenue driving digital products" mentioned in the role summary indicate that candidates with experience linking design impact to business metrics will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a diverse range of digital products designed for web, mobile, and tablet platforms, demonstrating end-to-end design process.

• Highlight case studies that clearly articulate the problem, your role, the design process (including research, IA, interaction, and visual design), and the final solution.

• Emphasize the impact of your design decisions, quantifying results where possible (e.g., improvements in conversion rates, user satisfaction, efficiency).

• Demonstrate your ability to create and utilize design systems, showing examples of reusable components and interaction patterns.

Process Documentation:

• Provide detailed explanations of your design process within case studies, including user research methodologies, wireframing techniques, prototyping approaches, and usability testing procedures.

• Illustrate how you incorporate lean UX and human-centered design principles into your workflow to ensure user needs are met and business objectives are achieved.

• Show examples of how you collaborate with cross-functional teams (Product Managers, Engineers) during the design process, including feedback loops and iteration strategies.

• Document your approach to maintaining design consistency and scalability through design systems and clear documentation.

📝 Enhancement Note: For a Senior Product Designer role, the portfolio is paramount. It must not only showcase aesthetic and functional design skills but also demonstrate strategic thinking, process rigor, and an understanding of how design contributes to business outcomes. The emphasis on "revenue driving" and "outcome-centered" principles means case studies should ideally quantify the business impact of the designs presented.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Competitive Compensation & Total Rewards Incentives

• Comprehensive Healthcare Coverage (Medical, Dental, Vision)

• Multiple 401(k) Savings Plan Options

• Auto Enrollment in Employer-Directed Retirement Account (100% employer-funded!)

• Generous Paid Time Off (PTO): Includes 12 Paid Holidays, Volunteer Time Off, and Paid Family Leave.

• Disability Insurance, Life Insurance, and Long Term Care Insurance.

• Educational Support: Tuition Reimbursement, Student Loan Repayment, and Training & Certification Support.

• Wellness Programs: Gym membership reimbursement and Employee Assistance Program (EAP) resources for work/life support, financial & legal management.

Working Hours:

• Standard full-time work week, typically 40 hours.

• Flexibility may be available, especially for remote employees, but core hours for collaboration with cross-functional teams in established time zones (Eastern Time predominantly) are expected.

📝 Enhancement Note: The salary range is an estimate based on typical market rates for this role and location. The extensive benefits package highlights a commitment to employee well-being, which can be a significant factor in attracting and retaining talent, particularly in operations-focused roles that often demand high engagement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Insurance (specifically focused on aging and care solutions).

Company Size: Genworth is a large, established company (likely 5,000-10,000+ employees globally, based on typical industry players). This size implies structured processes, potential for cross-departmental impact, and established career paths.

Founded: Genworth Financial was founded in 2004, evolving from a business unit of GE. This history suggests a blend of corporate stability and a drive for innovation.

Team Structure:

• The Senior Product Designer will likely be part of a Product Design or UX team, reporting to a Design Lead or Director.

• This team will collaborate closely with Product Management, Engineering, Marketing, and potentially other GTM (Go-To-Market) functions to bring digital products to life.

Methodology:

• The company explicitly mentions "Lean UX" and "Human-centered design principles," indicating a commitment to iterative development and user advocacy.

• Expect a focus on data-driven decision-making, with design choices informed by user research, A/B testing, and analytics.

• The emphasis on creating "efficient, repeatable processes and programs" suggests an operational mindset within the design function itself.

Company Website: [Company URL] (Assuming Genworth.com or a specific CareScout subdomain)

📝 Enhancement Note: Genworth's focus on "empowering families to navigate the aging journey" provides a mission-driven context for the design work. The company values ("Make it human," "Make it about others," "Make it happen," "Make it better") emphasize empathy, collaboration, action, and continuous improvement – all critical for successful operations and product development.

📈 Career & Growth Analysis

Operations Career Level: This role is a Senior Product Designer, signifying a mid-to-senior career stage. It requires not only design execution but also strategic input, mentorship potential, and the ability to navigate complex, ambiguous projects. Professionals in this role are expected to drive significant parts of the product lifecycle independently.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager or Director of Product Design. They will work in close partnership with Product Managers and Engineering leads within specific product pods or initiatives. This structure allows for both specialized design leadership and close integration with development teams.

Operations Impact: The role directly impacts revenue by designing user experiences that drive engagement, conversion, and customer satisfaction for digital products. The emphasis on "revenue driving digital products" means the designer's work is measured by its contribution to business outcomes, aligning closely with operational KPIs. Strategic product design is a critical component of a successful Go-To-Market strategy.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in outcome-centered design, Lean UX, and scalable design systems. Opportunities to lead design initiatives and mentor junior designers.

• Industry Specialization: Become a subject matter expert in designing for the financial services and aging care sectors, understanding complex user needs and regulatory environments.

• Leadership Track: Potential to advance into Lead Product Designer, Design Manager, or Director roles, managing teams and shaping design strategy for larger product portfolios.

• Cross-functional Leadership: Develop skills in influencing product strategy and roadmap development through strong design advocacy and data-driven insights.

📝 Enhancement Note: The "Senior" title implies a level of autonomy and strategic influence. For operations professionals, understanding how design impacts revenue and customer acquisition/retention is crucial. The growth opportunities suggest a clear path for career progression within a large organization, which can be appealing to those seeking long-term development.

🌐 Work Environment

Office Type: This role offers flexibility, with options for on-site work in Richmond, VA, and New York, NY, or remote work for candidates based in California. The company culture values diversity and inclusion, suggesting an environment where different perspectives are welcomed.

Office Location(s):

• Richmond, Virginia: Likely a corporate headquarters or significant operational hub.

• New York, New York: May represent a strategic market presence or a hub for specific teams.

Workspace Context:

• Collaborative Environment: Expect a team-oriented workspace where designers work closely with product managers and engineers, likely utilizing agile methodologies.

• Operations Tools & Technology: Access to industry-standard design and prototyping tools (Figma), user testing platforms, and potentially project management software.

• Team Interaction: Opportunities for regular team meetings, design critiques, and cross-functional project syncs to foster collaboration and knowledge sharing.

Work Schedule: While a standard 40-hour work week is typical, the company's values suggest a focus on outcomes. Flexibility may be provided, especially for remote workers, but adherence to project timelines and collaborative needs across different time zones (especially Eastern Time) will be essential.

📝 Enhancement Note: The hybrid and remote options are significant benefits. For operations professionals, understanding the balance between flexibility and the need for structured collaboration is key. The mention of "Make it human" and "Make it about others" in company values suggests an empathetic and team-focused work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Talent Acquisition will review applications and portfolios to assess basic qualifications and alignment with the role.

• Hiring Manager Interview: A discussion with the hiring manager to delve into experience, design philosophy, and cultural fit. Portfolio review will be a key component.

• Design Challenge/Portfolio Deep Dive: A more in-depth session where candidates present their portfolio, discuss specific case studies, and potentially tackle a design problem relevant to CareScout's business. This assesses problem-solving skills, strategic thinking, and process.

• Cross-functional Interviews: Meetings with Product Managers and Engineers to evaluate collaboration skills, technical understanding, and ability to integrate design into development workflows.

• Final Interview: Potentially with a senior leader (e.g., Director of Product) to confirm overall fit and strategic alignment.

Portfolio Review Tips:

• Storytelling: Structure your case studies to tell a compelling story. Clearly define the problem, your role, the process, the solution, and the impact.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, improved user satisfaction scores, reduced task completion times). This directly relates to the "revenue driving" aspect.

• Process Clarity: Clearly articulate your design process, highlighting your use of Lean UX, Human-Centered Design, and agile methodologies. Show how you arrived at your solutions.

• Tool Proficiency: Demonstrate your mastery of tools like Figma, showcasing your ability to build and manage design systems.

• Relevance: Tailor your presentation to CareScout's industry (financial services, aging care) and the specific requirements of the Senior Product Designer role.

Challenge Preparation:

• Be prepared to discuss how you would approach designing for complex user needs within the financial services or aging care sector.

• Practice articulating your design decisions, justifying them with user research, business goals, and design principles.

• Understand how to balance user needs with business objectives and technical constraints.

• Be ready to discuss how you would contribute to or evolve a design system.

📝 Enhancement Note: The emphasis on a portfolio review and potential design challenge indicates a practical, skills-based assessment. Candidates should prepare to not only show their work but also explain the strategic thinking and operational impact behind it, aligning with the role's focus on revenue and efficiency.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required tool for design and prototyping. Proficiency is essential, including understanding its capabilities for collaboration, design systems, and interactive prototyping.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools may be beneficial.

• Wireframing Tools: Tools for creating low-fidelity representations of interfaces (often integrated within Figma or standalone).

• Illustration Tools: Potentially Adobe Creative Suite (Illustrator, Photoshop) for asset creation.

Analytics & Reporting:

• User Testing Platforms: Experience with tools like usertesting.com is required.

• Analytics Tools: Familiarity with product analytics platforms (e.g., Google Analytics, Adobe Analytics, Mixpanel, Amplitude) to understand user behavior and measure design impact.

• Data Visualization Tools: Ability to interpret data and potentially create simple visualizations to support design decisions and case studies.

CRM & Automation:

• While not directly a design tool, understanding how designs integrate with CRM systems (like Salesforce) or marketing automation platforms can be advantageous, especially when considering the full user journey and revenue impact.

📝 Enhancement Note: The explicit mention of Figma and usertesting.com are critical. For a Senior role, understanding how design integrates with analytics and the broader tech stack (CRM, etc.) to drive business outcomes is highly valued. This shows an awareness of the operational context in which designs are deployed.

👥 Team Culture & Values

Operations Values:

• Make it human: Emphasizes empathy for users and colleagues, fostering a supportive and user-centric design environment. This translates to designing with genuine understanding of user needs.

• Make it about others: Focuses on customer-centricity and collaboration. Design decisions should prioritize user value and align with collective business goals.

• Make it happen: Encourages proactive execution and problem-solving. Designers are expected to drive initiatives forward and deliver results efficiently.

• Make it better: Promotes continuous improvement and learning. This means embracing feedback, iterating on designs, and staying current with best practices in UI/UX and operations.

Collaboration Style:

• Cross-functional Integration: Expect a highly collaborative environment where designers work hand-in-hand with product managers, engineers, and other stakeholders. Open communication and shared understanding of goals are paramount.

• Process Review Culture: The emphasis on "efficient, repeatable processes" suggests a culture of open discussion and refinement of workflows, including design processes.

• Knowledge Sharing: Actively sharing insights from user research, design critiques, and industry trends to elevate the entire team's capabilities.

📝 Enhancement Note: The company's stated values directly translate into behaviors expected of designers. A "Make it better" mindset aligns perfectly with operations' drive for continuous improvement and efficiency. The "Make it about others" value reinforces the user-centric approach and the need for strong stakeholder management.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Objectives: A common challenge in product design, especially in a revenue-focused organization, is finding the optimal balance between creating ideal user experiences and meeting strict business goals, timelines, and technical constraints.

• Navigating Ambiguity: The role requires seeking clarity in undefined problem spaces and aligning diverse stakeholders around a shared vision, a hallmark of senior operational roles.

• Scaling Design: As the company grows, ensuring design consistency and scalability across an increasing number of products and features will be a key challenge.

• Staying Ahead of Trends: Rapidly evolving UI/UX technologies and user expectations require continuous learning and adaptation.

Learning & Development Opportunities:

• Operations Skill Advancement: Gain deeper experience in outcome-driven design, data analytics for design impact, and optimizing design workflows for efficiency.

• Industry Conferences & Certifications: Opportunities to attend relevant UI/UX and product design conferences, and pursue certifications that enhance professional development.

• Mentorship & Leadership: Potential to mentor junior designers, lead design initiatives, and develop leadership skills for future management roles.

• Cross-functional Exposure: Gain a broader understanding of product management, engineering, and Go-To-Market strategies through close collaboration.

📝 Enhancement Note: Addressing these challenges proactively by leveraging strong analytical and process-oriented skills will be key for success in this role, mirroring the demands of operations positions. The growth opportunities are geared towards developing a well-rounded design leader with a strong business acumen.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with strong business objectives. How did you approach it, and what was the outcome?" (Focus on your process, decision-making, and results.)

• "How do you ensure your design process is efficient and scalable, especially in a fast-paced environment?" (Highlight your experience with Lean UX, agile, and design systems.)

Company & Culture Questions:

• "Based on our company values, how would you approach designing a new feature for our aging care platform?" (Connect your design approach to "Make it human" and "Make it about others.")

• "How do you typically collaborate with product managers and engineers to ensure successful product launches?" (Showcase your cross-functional partnership skills.)

Portfolio Presentation Strategy:

• Structure: Organize your portfolio by case studies. For each, clearly define: Problem, Your Role, Process, Solution, and Impact/Results.

• Narrative: Tell a story for each project. Explain the "why" behind your decisions, not just the "what."

• Quantify: Use metrics and data wherever possible to demonstrate the tangible outcomes of your work. This is critical for a "revenue driving" role.

• Process Focus: Clearly articulate your application of Lean UX, Human-Centered Design, and agile methodologies.

• Tool Showcase: Be prepared to discuss your proficiency with Figma and how you leverage its features for collaboration and design systems.

• Conciseness: Be mindful of time and focus on the most impactful aspects of your work.

📝 Enhancement Note: Interview preparation should focus on demonstrating how your design skills translate into tangible business outcomes and operational efficiency, aligning with the company's values and the role's strategic demands.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on the Genworth Workday portal.

• Customize your Resume: Highlight keywords from the job description such as "UI/UX Design," "Information Architecture," "Interaction Design," "Figma," "Lean UX," "outcome-centered," and "revenue driving." Quantify achievements with metrics where possible.

• Curate Your Portfolio: Select 2-3 of your most impactful case studies that best demonstrate your experience with web, mobile, and tablet design, your strategic thinking, and your ability to drive business outcomes. Ensure clear articulation of your process and results.

• Prepare for Case Study Presentation: Practice walking through your portfolio case studies, focusing on storytelling, process clarity, and quantifying the impact of your designs. Be ready to discuss how you would approach design challenges relevant to CareScout's industry.

• Research CareScout/Genworth: Understand their mission, values, and the specific challenges within the aging care and financial services sectors. Consider how your design approach can contribute to their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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