Senior Manager- UX Design

📍 Job Overview

Job Title: Senior Manager, UX Design

Company: CVS Health

Location: Work At Home - New York, United States

Job Type: Full-time

Category: UX/UI Design & Product Experience Operations

Date Posted: June 10, 2026

Experience Level: 5-10 years

Remote Status: Remote OK (Work from Home)

🚀 Role Summary

• Lead the strategic direction and execution of user experience (UX) and user interface (UI) design initiatives for a portfolio of digital products within the healthcare sector.

• Drive the creation of elegant, user-centered designs that translate complex customer journeys and cognitive challenges into intuitive experiences across multiple channels.

• Foster a collaborative design environment, mentoring junior designers and ensuring high-quality design outputs that meet business objectives and stakeholder satisfaction.

• Champion user-centric design principles and advocate for design decisions by effectively communicating vision, rationale, and user needs to cross-functional teams and senior leadership.

• Integrate AI and data-driven design principles into the design thinking and delivery process, influencing product decisions and analytics strategy.

📝 Enhancement Note: This role is positioned within a large, established healthcare organization, suggesting a focus on scalable, compliant, and impactful digital experiences. The "Operations" aspect is inferred from the need to manage design processes, team velocity, stakeholder alignment, and the integration of AI/data into design workflows, all critical for efficient and effective design operations.

📈 Primary Responsibilities

• Collaborate with Design, Product, and Development managers to ensure strategic alignment and seamless integration of UX/UI designs across multiple projects and platforms.

• Proactively manage and mentor direct reports (designers) to ensure the delivery of exceptionally crafted desktop, native app, and mobile web designs, fostering stakeholder satisfaction and achieving team velocity targets within an agile framework.

• Develop a deep understanding of customer journeys, personas, and segmentation within the assigned portfolio to inform design strategy and ensure relevance to target users.

• Translate complex cognitive challenges and business requirements across multiple projects into elegant, user-friendly experiences delivered across various digital channels.

• Gain stakeholder buy-in and support for design vision and rationale through clear, compelling communication of design strategy, user needs, and proposed solutions.

• Conceptualize, design, and define breakthrough user experiences by drawing inspiration from user research, defined user goals, and emerging design trends.

• Work closely with agile leadership to ensure the Design team's quality, efficiency, and velocity consistently meet the needs of agile development teams.

• Champion the use of design systems and component-based design principles to ensure consistency, scalability, and efficiency across the digital product portfolio.

• Drive the application of data-driven design principles and leverage insights from AI in the design thinking and delivery process to guide product decisions.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic leadership, hands-on design oversight, team management, and cross-functional collaboration, typical of a Senior Manager role in a large enterprise. The explicit mention of "velocity," "efficiency," and "agile leadership" highlights the operational focus of this design management position.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design, User Experience, Graphic Design, Information Design, Product Design, Human Factors, or an equivalent field of study or relevant work experience.

Experience:

• Minimum of 5 years of experience in desktop, native app design, including interaction design (IxD) and visual design.

• Proven experience in driving and delivering design from initial concepts through to in-market experiences.

• Minimum of 3 years of experience leading design collaboration sessions with a diverse range of stakeholders.

• Demonstrated experience in defining design direction, communicating rationale effectively to non-design audiences, and successfully advocating for design decisions.

• Experience mentoring junior designers. Required Skills:

• Strong portfolio showcasing exceptionally crafted desktop, native app design, and mobile best practices.

• Fluency in Figma for design, wireframing, and prototyping.

• Strong understanding of design systems and component-based design principles.

• Proficient in designing UI solutions for native mobile and responsive web platforms.

• Ability to conceptualize, design, and deliver end-to-end user experiences.

• Skill in clearly communicating user needs and demonstrating how proposed designs solve those needs to internal teams and stakeholders.

• Ability to collaborate effectively with designers, strategists, managers, and technologists.

• Experience collaborating with product owners, scrum masters, and engineering teams within an agile process.

• Ability to present to senior stakeholders and build support for UX work initiatives, demonstrating leadership in directing the work of others.

• Knowledge of user-centered design philosophy and process.

• Hands-on experience with wireframing and prototyping tools (beyond Figma).

• Strong attention to detail and a passion for excellence in design execution.

• Ability to work within established design systems. Preferred Skills:

• Working knowledge of AI in the design thinking and design delivery process.

• Experience applying data-driven design principles to guide product decisions and influence analytics strategy.

• Experience working within the healthcare industry.

📝 Enhancement Note: The emphasis on a strong portfolio, Figma proficiency, design system understanding, and experience with agile methodologies are standard for senior design roles. The preferred skills around AI and data-driven design highlight a forward-thinking approach to design operations, positioning the candidate to influence future product development strategies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 5 years of work, with a strong emphasis on exceptionally crafted desktop, native app, and mobile web designs.

• Demonstrations of end-to-end design ownership, from initial concept ideation through to successful in-market delivery.

• Evidence of leading design collaboration sessions, illustrating the ability to guide diverse groups of stakeholders towards cohesive design solutions.

• Case studies that clearly articulate design vision, rationale, and the successful advocacy for design decisions to both technical and non-technical audiences.

• Examples of mentoring junior designers and guiding their work towards high-quality outputs. Process Documentation:

• Showcase experience in defining and implementing design direction within an agile framework, including how design velocity and efficiency are managed.

• Provide examples of how user-centered design philosophy and processes are applied, detailing the steps from user research to final design delivery.

• Illustrate the ability to translate complex cognitive challenges and customer journeys into elegant user experiences, with clear documentation of the design thinking process.

• Demonstrate proficiency in working with and contributing to design systems, including examples of component-based design and its application.

• Evidence of collaboration with product owners, scrum masters, and engineering teams, detailing how design workflows integrate with development sprints.

📝 Enhancement Note: For a Senior Manager role, the portfolio isn't just about showcasing individual design talent but also about demonstrating leadership in process, team management, and strategic execution. The required elements emphasize the candidate's ability to operationalize design, ensure quality, and drive results within a complex organizational structure.

💵 Compensation & Benefits

Salary Range: $101,970.00 - $203,940.00 USD per year.

Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision coverage plans designed to support the physical well-being of colleagues and their families.

• Financial Well-being: Retirement savings options (e.g., 401k) and potential for performance-based incentives.

• Work-Life Balance: Paid time off (PTO) for vacation, personal days, and sick leave.

• Wellness Initiatives: Access to wellness programs and other resources designed to support overall health.

• Performance Incentives: Eligibility for CVS Health bonus, commission, or short-term incentive programs, in addition to base salary.

• Additional Resources: Access to various resources available through "Benefits Moments" and during the application process.

Working Hours: Full-time position with an anticipated 40 hours per week.

📝 Enhancement Note: The provided salary range is broad, reflecting the Senior Manager level and the potential for significant variation based on experience, location (even within remote work), and specific role impact. The inclusion of bonus, commission, and short-term incentives indicates a performance-driven compensation structure common in leadership roles. The "Work At Home - New York" designation suggests that while the role is remote, the hiring process or compensation might be influenced by New York's state labor laws and cost of living.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare and Retail Pharmacy. CVS Health is a diversified healthcare company with a significant presence in retail pharmacy, pharmacy benefit management, and health insurance. This industry context implies a strong focus on patient care, regulatory compliance, data security, and driving efficiency in complex healthcare systems.

Company Size: CVS Health is a Fortune 500 company, significantly large with tens of thousands of employees globally. This scale means established processes, a structured hierarchy, and opportunities for impact across a vast user base, but also potential for navigating corporate bureaucracy.

Founded: CVS Health has a long history, with its origins dating back to 1963. This longevity suggests a stable organization with deep market understanding and a commitment to long-term strategic initiatives.

Team Structure: The UX Design team likely operates within a larger digital product or technology organization. As Senior Manager, the role would involve:

• Leading a team of UX/UI designers, potentially specializing in different product areas or skill sets (e.g., interaction, visual, research).

• Reporting to a Director or VP of Design/Product.

• Close collaboration with Product Management, Engineering, Marketing, and other business units to ensure cohesive digital experiences.

• Working within agile squads or project teams to deliver on product roadmaps. Methodology:

• Data-Driven Design: Emphasis on using analytics, user research, and AI insights to inform design decisions and measure impact.

• Agile Development: Design processes are integrated within agile sprints, requiring efficient workflow and rapid iteration.

• User-Centered Design: A core philosophy guiding the creation of intuitive and effective user experiences.

• Design Systems: Utilization of established design systems for consistency, efficiency, and scalability.

Company Website: https://www.cvshealth.com/

📝 Enhancement Note: The scale and industry of CVS Health are critical for a UX Design role. Candidates should be prepared to discuss how they would navigate a large organization, ensure compliance in healthcare, and leverage established resources while driving innovation. The "Work At Home - New York" location might imply a focus on specific regional business units or a desire to hire within a state with robust labor protections.

📈 Career & Growth Analysis

Operations Career Level: Senior Manager, UX Design. This role signifies a leadership position responsible for managing a team and overseeing design strategy for a specific portfolio of products. It involves a transition from individual contributor to people management and strategic oversight, with significant operational responsibilities for the design team's output and efficiency.

Reporting Structure: This role typically reports to a Director or Vice President of Design, UX, or Digital Product. The Senior Manager will, in turn, manage a team of UX Designers, potentially including junior and mid-level professionals.

Operations Impact: The primary impact of this role lies in shaping the user experience of CVS Health's digital products, directly influencing customer engagement, satisfaction, and potentially health outcomes. By ensuring high-quality, user-centered designs and efficient design operations, this role contributes to:

• Improved customer adoption and retention rates.

• Enhanced operational efficiency for users interacting with digital health services.

• Stronger brand perception and customer loyalty.

• Successful implementation of new digital health initiatives and features.

• Driving revenue and cost savings through optimized user flows and reduced support needs. Growth Opportunities:

• Leadership Advancement: Potential to advance to Director or VP levels within UX Design or Product Management, overseeing larger teams and broader strategic initiatives.

• Specialization: Opportunity to deepen expertise in specific areas such as healthcare UX, AI in design, or design system strategy.

• Cross-Functional Mobility: Potential to move into related roles in Product Management, Program Management, or even broader operational leadership roles within the organization.

• Skill Development: Continuous learning in emerging design technologies, AI applications, data analytics, and leadership methodologies.

📝 Enhancement Note: The Senior Manager level implies a dual focus on execution and strategy. Candidates should demonstrate not only design craft but also the ability to manage people, processes, and stakeholders effectively. The growth opportunities highlight the potential for a long-term career within a large, stable organization like CVS Health.

🌐 Work Environment

Office Type: This is a "Work At Home - New York" position, indicating a fully remote role with the requirement that the employee resides within or is willing to work from New York. While remote, the designation may imply adherence to New York state labor laws and potential for occasional in-person meetings or team events.

Office Location(s): While the role is remote, CVS Health has numerous physical locations across the United States, including corporate offices in Rhode Island and Massachusetts, and significant operations in New York. For this remote position, the primary "location" is the employee's home office in New York, USA.

Workspace Context:

• Remote Collaboration: Expect to use digital collaboration tools extensively for communication, design reviews, and team meetings.

• Agile Environment: Work will be integrated within agile development teams, requiring close, continuous interaction with Product Owners, Scrum Masters, and Engineers.

• Design Tool Proficiency: Access to and proficiency with industry-standard design and prototyping tools (specifically Figma) will be essential. The company likely provides necessary software licenses.

• Team Interaction: While remote, opportunities for virtual team-building activities and cross-functional collaboration sessions are expected to foster a connected work environment.

Work Schedule: The role is full-time, with an anticipated 40 hours per week. While remote work often offers some flexibility, adherence to core working hours and participation in scheduled meetings and team activities will be necessary. The New York location implies alignment with the Eastern Time Zone (America/New_York).

📝 Enhancement Note: The "Work At Home - New York" designation is key. It means the candidate must be eligible to work in the US and likely reside in New York for tax and legal purposes. The remote nature emphasizes the need for strong self-management, communication skills, and comfort with digital collaboration tools.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter screen to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: Discussion with the Senior Manager or Director of UX Design to delve deeper into experience, leadership style, and operational approach to design management.

• Portfolio Review Session: A dedicated session where candidates present their portfolio, discussing case studies, design process, strategic thinking, and impact. This is a critical stage for evaluating design craft, problem-solving skills, and communication.

• Cross-Functional Interviews: Interviews with key stakeholders (e.g., Product Managers, Engineering Leads) to assess collaboration skills, ability to influence, and understanding of business objectives.

• Team/Peer Interviews: Potentially meet with other designers or team members to evaluate cultural fit and team dynamics.

• Final Interview: May involve senior leadership for final approval.

Portfolio Review Tips:

• Curate for Impact: Select 3-5 strong, diverse case studies that showcase your leadership in UX/UI design, problem-solving abilities, and measurable results.

• Focus on Process & Strategy: For each case study, clearly articulate the problem, your role, the design process (including user research, ideation, iteration), the challenges faced, your strategic decisions, and the final outcome with quantifiable impact (e.g., conversion rates, user satisfaction, efficiency gains).

• Highlight Leadership: Emphasize instances where you led design efforts, mentored junior designers, or influenced stakeholders and product direction.

• Demonstrate Figma Proficiency: Be prepared to walk through your Figma files, showcasing your mastery of the tool, design system usage, and prototyping skills.

• Tell a Story: Structure your presentation to tell a compelling narrative about each project, highlighting your thought process and the value you delivered. Tailor your presentation to the specific requirements of the Senior Manager role.

Challenge Preparation:

• Design Exercise: Be prepared for a potential design exercise or case study, either take-home or live. This might involve solving a specific UX problem related to healthcare or improving an existing user flow.

• Strategic Thinking: Practice articulating your approach to complex problems, how you would leverage data and AI, and how you would manage a design team and its processes.

• Stakeholder Management Scenarios: Prepare to discuss how you would handle challenging stakeholder feedback or conflicting priorities.

📝 Enhancement Note: The portfolio review is paramount for UX roles. Candidates must go beyond simply showing designs; they need to demonstrate their strategic thinking, operational management of design processes, and ability to drive measurable business outcomes. The emphasis on Figma and AI integration suggests these will be key areas of evaluation.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design tool for wireframing, UI design, prototyping, and collaboration. Proficiency is explicitly required.

• Prototyping Tools: Beyond Figma's capabilities, familiarity with dedicated prototyping tools might be beneficial, though Figma's built-in features are likely sufficient.

• Design Systems Tools: Experience working with and managing design systems, potentially leveraging tools like Zeroheight or internal documentation platforms.

Analytics & Reporting:

• Web/App Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and measure design impact.

• Data Visualization Tools: Experience with tools like Tableau, Power BI, or Looker for presenting data insights to stakeholders.

• User Research Tools: Proficiency with platforms for user surveys, usability testing, and feedback collection (e.g., UserTesting.com, SurveyMonkey, Qualtrics).

CRM & Automation:

• Project Management Software: Tools like Jira, Asana, or Trello for managing design tasks, sprints, and team workflows within agile environments.

• Collaboration Platforms: Slack, Microsoft Teams for daily communication and team coordination.

• Documentation Tools: Confluence, Google Workspace for documenting processes, design guidelines, and meeting notes.

📝 Enhancement Note: The explicit mention of Figma is critical. For a Senior Manager role, demonstrating proficiency with design systems, collaboration tools, and analytics platforms is essential for effective design operations and cross-functional collaboration. Familiarity with AI in design tools could be a significant plus.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving the needs of CVS Health's diverse customer base, particularly in the healthcare context.

• Innovation with Purpose: Encouraging creative solutions that address real user problems and align with strategic business goals.

• Accountability: Taking ownership of design outcomes, team performance, and project deliverables.

• Safety and Quality: Prioritizing the creation of reliable, secure, and high-quality digital experiences, especially crucial in healthcare.

• Collaboration: Fostering a team environment where open communication, feedback, and shared problem-solving are encouraged across disciplines.

• Efficiency: Driving streamlined design processes and leveraging technology to optimize team velocity and output.

Collaboration Style:

• Cross-functional Integration: Actively partnering with Product Management, Engineering, Marketing, and other business units to ensure holistic product development.

• Data-Informed Decision Making: Utilizing data analytics and user research to guide design strategy and validate design choices.

• Mentorship and Development: A culture of supporting and developing junior designers, fostering their growth and contribution to the team.

• Transparent Communication: Openly sharing design rationale, progress, and challenges with stakeholders to build trust and alignment.

📝 Enhancement Note: The company values emphasize a balance between ethical considerations (safety, quality, customer focus in healthcare) and operational excellence (innovation, accountability, efficiency). Candidates should align their experience and approach with these values, particularly highlighting how they foster collaboration and drive efficiency within a design team.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Large Enterprise: Balancing innovation and design agility within the established processes and structures of a large corporation.

• Healthcare Complexity: Designing for sensitive health information, regulatory compliance (e.g., HIPAA), and diverse user needs within the healthcare ecosystem.

• Cross-Functional Alignment: Ensuring consistent user experience across multiple product teams and stakeholder priorities.

• Integrating AI Effectively: Translating the potential of AI in design into practical, impactful applications that enhance user experience and design efficiency.

• Managing Remote Teams: Fostering strong team cohesion, collaboration, and productivity among remote designers.

Learning & Development Opportunities:

• Advanced UX/UI Design: Deepening expertise in areas like service design, accessibility, or specialized healthcare UX.

• Design Leadership: Developing advanced people management, strategic planning, and operational leadership skills.

• AI & Data Analytics: Gaining hands-on experience and knowledge in applying AI and data science to inform design decisions and product strategy.

• Industry Trends: Staying abreast of the latest trends in digital health, UX design, and emerging technologies.

• Mentorship Programs: Opportunities to be mentored by senior leaders or to mentor emerging talent within CVS Health.

📝 Enhancement Note: The challenges highlight the unique environment of a large healthcare company. Candidates should be prepared to discuss how they approach these challenges, demonstrating resilience, strategic thinking, and a proactive approach to problem-solving. The growth opportunities are geared towards advancing leadership capabilities and deepening expertise in cutting-edge areas.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex user journey you've designed for and how you translated it into an elegant user experience across multiple channels. What was your process for gaining stakeholder buy-in?"

• "How do you ensure design quality, efficiency, and velocity within an agile development team? Provide an example of how you've managed this balance."

• "Discuss your experience with design systems. How have you contributed to or implemented design systems to improve consistency and efficiency across projects?"

• "How would you approach incorporating AI into the design thinking and delivery process for a healthcare product? What are the potential benefits and challenges?"

• "Describe a time you had to advocate for a design decision to a non-design audience or senior stakeholders. What was your strategy and the outcome?" Company & Culture Questions:

• "How do you see your role as a Senior Manager of UX Design contributing to CVS Health's mission of building a world of health around every individual?"

• "What are your thoughts on user-centered design philosophy, and how would you ensure it's a priority for your team and across cross-functional partners at CVS Health?"

• "How do you foster a culture of collaboration and continuous improvement within a remote design team?"

• "Given the healthcare context, what are the key considerations for ensuring safety and quality in digital product design?" Portfolio Presentation Strategy:

• Structure: Begin with an overview of your leadership philosophy and how you approach design operations. Then, walk through 2-3 key case studies.

• Case Study Depth: For each case study, clearly define the problem, your role, the project scope, your strategic approach, the design process (research, ideation, iteration), key decisions, challenges, and measurable outcomes (ROI, user satisfaction, engagement).

• Figma Demonstration: Be prepared to navigate your Figma files to show your design process, component usage, and prototyping capabilities. Highlight any advanced techniques or custom components.

• AI/Data Integration: If applicable, showcase how you used data or AI insights to inform your design decisions or measure impact.

• Mentorship Examples: Briefly touch upon how you've mentored junior designers, highlighting specific approaches or successes.

• Q&A Preparedness: Anticipate questions about your leadership style, conflict resolution, strategic thinking, and operational management of design.

📝 Enhancement Note: Interview questions will likely focus on leadership, operational management of design, strategic thinking, and hands-on experience with core tools and methodologies. Candidates must be prepared to demonstrate not just design skills but also their ability to manage a team, process, and stakeholders effectively within the specific context of CVS Health and the healthcare industry.

📌 Application Steps

To apply for this Senior Manager, UX Design position:

• Submit your application through the CVS Health Careers portal link provided.

• Portfolio Customization: Tailor your resume and cover letter to highlight your experience in leading design teams, managing UX/UI processes, and delivering impactful digital products, especially within large organizations or regulated industries. Ensure your portfolio clearly demonstrates your senior-level capabilities and operational understanding.

• Resume Optimization: Integrate keywords from the job description such as "UX Design," "UI Design," "Figma," "Design Systems," "Agile," "Stakeholder Management," "AI in Design," and "Healthcare" to ensure ATS compatibility. Quantify achievements whenever possible.

• Interview Preparation: Rehearse your portfolio presentation, focusing on storytelling, strategic rationale, and measurable outcomes. Practice answering behavioral and situational questions related to leadership, collaboration, and problem-solving in a design context.

• Company Research: Familiarize yourself with CVS Health's mission, values, recent digital initiatives, and the healthcare industry landscape. Understand their commitment to "building a world of health" and how UX design contributes to this.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.