Senior Framer

📍 Job Overview

Job Title: Senior Framer

Company: Michaels Stores

Location: Store - 2315 Summa Dr, Ste 120, United States

Job Type: FULL_TIME

Category: Retail Operations / Sales

Date Posted: 2026-05-11

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build lasting relationships through personalized custom framing solutions.

• Achieve key performance indicators (KPIs) for sales and production within the framing department.

• Provide essential leadership support in the absence of the Framing Manager, ensuring smooth operations.

• Mentor and train fellow team members on framing techniques, sales strategies, and operational procedures.

• Maintain a high standard of quality and timely delivery for all custom framing orders.

📝 Enhancement Note: This role, while in a retail environment, emphasizes specialized skills in custom framing, customer relationship management, and leadership. It requires a blend of technical proficiency in framing, sales acumen, and operational oversight, positioning it as a key contributor to both customer satisfaction and departmental performance.

📈 Primary Responsibilities

• Execute Standard Operating Procedures (SOPs) and company programs to ensure compliance and adherence to policies.

• Implement the "Elevated ABC Deliver" methodology to foster customer relationships and excel in custom framing sales.

• Consistently meet or exceed sales and production targets for the framing department.

• Step into a lead role during the Framing Manager's absence, overseeing daily operations and team performance.

• Act as a subject matter expert, providing guidance and training to other team members on framing services and sales techniques.

• Support the Framing Manager in achieving departmental Key Performance Indicators (KPIs) through proactive engagement and process improvement.

• Produce high-quality custom framing orders accurately and within established deadlines.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment processes.

• Deliver exceptional customer service by assisting shoppers, locating products, and ensuring a well-merchandised and in-stock store environment.

• Process transactions efficiently and accurately at the cash register, adhering strictly to cash handling standards.

• Actively participate in truck un-loading and stocking processes to ensure adherence to safety and operational standards.

• Engage customers about the benefits of the Rewards program and facilitate new enrollments.

• Educate customers on the Voice of Customer (VOC) survey process to gather valuable feedback.

• Support and execute Omni-channel processes to provide a seamless customer experience across all channels.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer interaction and operational excellence. The emphasis on "Elevated ABC Deliver" and "Voice of Customer" suggests a customer-centric approach, while specific tasks like managing SISO, Directed Replenishment, and truck un-loading point to a need for strong retail operations and inventory management skills.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for retail roles; specific vocational training or certifications in art, design, or framing are advantageous.

Experience: 2-5 years of experience in a relevant role, with a strong emphasis on customer service, sales, and operational execution. Previous experience in custom framing or a related craft is highly preferred.

Required Skills:

• Basic computer proficiency for order entry, inventory lookups, and communication.

• Competency in basic measuring skills essential for custom framing accuracy.

• Demonstrated ability to safely and effectively operate framing equipment and a glass cutter.

• Proven customer service skills with a focus on relationship building and problem-solving.

• Experience in direct sales, including consultative selling and closing techniques.

• Proficiency in cash handling procedures and point-of-sale (POS) systems.

• Foundational understanding of inventory management principles.

• Ability to train and mentor junior team members.

• Skills in visual merchandising to maintain department presentation.

Preferred Skills:

• Prior retail experience, particularly in specialty retail environments.

• Direct experience selling custom products or services.

• Familiarity with art conservation principles and framing best practices.

• Experience with heat presses and other specialized framing tools.

• Knowledge of Ship-from-Store (SISO) and Directed Replenishment processes.

📝 Enhancement Note: The required skills are a blend of technical framing abilities and essential retail operations competencies. The preference for sales and custom product experience indicates the role's importance in driving revenue and specialized service offerings.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of custom framing projects, showcasing a range of styles, materials, and complexities.

• Case studies detailing the process from initial customer consultation to final product delivery, highlighting problem-solving and customer satisfaction.

• Examples of sales achievements, demonstrating the ability to meet and exceed targets through consultative selling.

• Evidence of training or mentoring provided to team members, illustrating leadership potential.

Process Documentation:

• Workflow examples illustrating the custom framing order process, from consultation and design to production and completion.

• Documentation of how SOPs are applied and maintained within the framing department.

• Records of training materials or sessions developed for new team members.

• Examples of how customer feedback (VOC) is collected, analyzed, and acted upon to improve services.

📝 Enhancement Note: While a formal portfolio might not be explicitly requested in a retail framing role, candidates are strongly advised to prepare examples of their work and processes. This could include photos of completed framing projects, descriptions of challenging customer scenarios they successfully navigated, or examples of how they’ve improved efficiency or sales in previous roles.

💵 Compensation & Benefits

Salary Range: $12.50 - $14.70 per hour. This range reflects the Senior Framer position in the US market, considering the specified location and experience level. The specific rate will be determined by the candidate's qualifications, experience, and internal equity.

Benefits:

• Comprehensive Health Insurance: Including medical, dental, and vision coverage.

• Paid Time Off (PTO): For vacation, personal time, and sick leave.

• Tuition Assistance: Support for continuing education and skill development.

• Generous Employee Discounts: On Michaels products and services.

• Other Competitive Benefits: As detailed on mikbenefits.com.

Working Hours: Full-time employment, typically involving 40 hours per week. Work schedule includes nights, weekends, and early mornings, reflecting the operational needs of a retail environment. Flexibility is expected to cover operational demands.

📝 Enhancement Note: The provided salary range is based on the input data. For operations roles, salary benchmarks can vary significantly by region and specific responsibilities. It's crucial for candidates to research comparable "Senior Framer" or "Custom Framing Specialist" roles in the Las Vegas area to understand market competitiveness. The benefits listed are typical for a retail organization of Michaels' size and scope.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing). Michaels operates as a leading specialty retailer, catering to DIY enthusiasts, crafters, and individuals seeking personalized home decor and gift solutions. The custom framing aspect places it within a niche market requiring specialized skills and customer interaction.

Company Size: Large Enterprise (Over 10,000 employees). Michaels is a significant player in the North American retail landscape, operating over 1,300 stores. This size implies robust operational structures, established training programs, and opportunities for career advancement within a large network.

Founded: 1973. With decades of experience, Michaels has a long-standing reputation and deep roots in the arts and crafts community. This history suggests a stable company with established processes and a strong brand presence.

Team Structure:

• The framing department is likely a specialized unit within the larger store team, reporting to a Framing Manager.

• Team members typically work collaboratively, with Senior Framers playing a key role in supporting the manager and guiding junior staff.

Methodology:

• Data-driven decision-making, particularly concerning sales performance, inventory management (SISO, Directed Replenishment), and customer feedback (VOC).

• Process optimization through adherence to SOPs and continuous improvement initiatives driven by management and team input.

• Emphasis on efficient workflow management within the framing shop and across store operations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels is built around creativity, community, and customer service. For operations-focused roles like Senior Framer, this translates to a need for individuals who can balance creative problem-solving with efficient, process-driven execution and a genuine passion for helping customers.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level Specialist. This Senior Framer role is a step above an entry-level position, indicating a requirement for specialized skills and some leadership potential. It's a crucial role for driving revenue and ensuring quality in a specific operational area.

Reporting Structure: Typically reports to the Framing Manager. In the absence of the manager, may take on lead responsibilities, interacting with district or regional management as needed. Collaboration with fellow team members and other store associates is constant.

Operations Impact: Directly impacts store revenue through custom framing sales and the efficiency of the framing department's production. Contributes to overall store profitability by supporting sales initiatives, managing inventory effectively, and ensuring high customer satisfaction, which drives repeat business and positive word-of-mouth.

Growth Opportunities:

• Advancement within Framing: Progress to Framing Manager, overseeing a dedicated department, managing staff, and driving strategic initiatives.

• Cross-Departmental Development: Transition into other retail management roles within Michaels, such as Assistant Store Manager or Store Manager, leveraging operational and customer service skills.

• Specialized Training: Opportunities to deepen expertise in advanced framing techniques, art conservation, or design, potentially leading to specialized roles or certifications.

• Training and Mentorship Roles: Develop skills in coaching and developing others, becoming a go-to resource for new hires and ongoing team development.

📝 Enhancement Note: The career path for a Senior Framer at Michaels is clearly defined within the retail operations structure. Candidates showing initiative, strong performance in sales and operations, and leadership potential are likely to find pathways for advancement.

🌐 Work Environment

Office Type: Public retail store setting with a dedicated custom framing shop area. The environment is customer-facing and dynamic, requiring adaptability and excellent interpersonal skills.

Office Location(s): Store - 2315 Summa Dr, Ste 120, Las Vegas, Nevada. This specific location is a retail storefront, accessible to the public.

Workspace Context:

• Collaborative Environment: Frequent interaction with customers and fellow team members, fostering a team-oriented atmosphere.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, POS systems, and basic computer resources for order management and communication.

• Team Interaction: Opportunities to collaborate on sales goals, operational tasks, and customer service initiatives with colleagues across different departments.

Work Schedule: Primarily on-site. The schedule requires flexibility to cover store operating hours, which include nights, weekends, and early mornings. This demands a commitment to being present during peak retail periods and operational needs.

📝 Enhancement Note: The work environment is hands-on and customer-centric. Candidates should be comfortable with a fast-paced retail setting, direct customer interaction, and the physical demands of the role, including standing for extended periods and handling materials.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by HR or a hiring manager to assess basic qualifications, experience, and cultural fit.

• In-Store Interview: This will likely involve meeting the Framing Manager and potentially other team members. Expect questions about your framing experience, sales approach, customer service philosophy, and how you handle operational tasks. You may be asked to demonstrate basic skills or discuss hypothetical customer scenarios.

• Skills Assessment: A practical demonstration of framing skills, glass cutting, or operating specific equipment might be part of the process, especially for more complex roles.

• Final Interview: May involve a discussion about leadership potential, problem-solving abilities, and alignment with Michaels' values.

Portfolio Review Tips:

• Visual Showcase: If you have a portfolio of past framing projects (photos are acceptable), be prepared to present them. Highlight the variety of your work, from simple to complex designs.

• Process Explanation: For each project, briefly explain the customer's needs, your design process, the materials used, and any unique challenges you overcame.

• Sales Impact: If possible, quantify the sales impact of your framing work, e.g., average sale value, conversion rates, or customer retention.

• Operational Contribution: Provide examples of how you've improved efficiency, managed inventory, or trained colleagues in previous roles.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction where a client has a unique or challenging framing request. Focus on active listening, proposing solutions, and guiding them to a decision.

• Operational Problem: Prepare to discuss how you would handle a situation like a rush order, a shortage of materials, or a customer complaint, demonstrating your problem-solving and operational execution skills.

• Sales Pitch: Practice articulating the value of custom framing and the benefits of Michaels' services, including loyalty programs.

📝 Enhancement Note: For a "Senior" role, interviewers will be looking for evidence of leadership, problem-solving beyond basic task execution, and a strong understanding of both the craft and the business aspects of custom framing.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Specialized machinery for cutting mats, joining frames, and mounting artwork (e.g., mat cutters, saws, jointers, V-nailers).

• Glass Cutter: Essential tool for precise glass cutting for framed items.

• Heat Press: May be used for specific mounting or finishing techniques.

• Measuring Tools: Tape measures, rulers, and precision measuring devices.

Analytics & Reporting:

• POS System: For processing sales, managing transactions, and potentially tracking customer data.

• Inventory Management Systems: Potentially used for tracking frame stock, mat boards, and other supplies. This might include systems for SISO and Directed Replenishment.

• Computer Skills: Basic proficiency for order entry, internal communication, and potentially accessing training or company resources.

CRM & Automation:

• Customer Relationship Management (CRM): While not a dedicated CRM role, understanding customer preferences and using customer data from the POS or Rewards program is key.

• Rewards Program Software: For enrolling customers and utilizing loyalty program benefits.

📝 Enhancement Note: Proficiency with specialized framing tools is paramount. While advanced software skills are not the primary focus, basic computer literacy and familiarity with retail POS and inventory systems are expected for operational efficiency.

👥 Team Culture & Values

Operations Values:

• Creativity & Craftsmanship: A core value, encouraging high-quality work and innovative solutions in framing.

• Customer Focus: Prioritizing customer satisfaction through excellent service, personalized solutions, and building relationships.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store and departmental goals.

• Efficiency & Quality: Balancing speed of service with meticulous attention to detail to ensure high-quality finished products.

• Integrity & Respect: Upholding company policies, ethical standards, and treating all individuals with respect.

Collaboration Style:

• Customer-Centric: All interactions, whether with customers or colleagues, should aim to provide solutions and support.

• Process-Oriented: Adhering to established SOPs while being open to feedback for process improvement.

• Knowledge Sharing: Willingness to train and mentor others, sharing expertise in framing and sales.

• Proactive Communication: Keeping managers and team members informed about order status, inventory needs, and customer feedback.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational efficiency and strong customer service. For a Senior Framer, embodying these values means being a skilled craftsperson, a helpful team player, and a proactive contributor to the store's success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Quality: Meeting customer deadlines while ensuring the highest quality of craftsmanship can be demanding.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budgets, and framing requirements requires adaptability and creativity.

• Managing Inventory and Supplies: Ensuring adequate stock of materials while minimizing waste and managing costs.

• Staying Current with Trends: Keeping abreast of design trends, new materials, and framing techniques.

• Leadership Demands: Stepping into a lead role without formal management authority requires strong influence and communication skills.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to learn specialized mounting, matting, and preservation methods.

• Sales and Customer Engagement Training: Enhancing consultative selling skills and customer relationship management.

• Leadership Development: Gaining experience in training, mentoring, and potentially managing a team.

• Product Knowledge Expansion: Deepening understanding of different art mediums, frame materials, and preservation standards.

• Retail Operations Upskilling: Gaining broader experience in store management, inventory control, and visual merchandising.

📝 Enhancement Note: The challenges presented are typical for a specialized retail role with leadership potential. The growth opportunities are structured to build upon the core framing skills while developing broader retail and management capabilities.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience with custom framing. What types of projects have you most enjoyed working on, and why?" (Focus on showcasing variety, skill, and passion).

• "How do you approach a customer who is unsure about their framing needs or budget?" (Demonstrate consultative selling, active listening, and problem-solving).

• "Walk me through your process for ensuring the quality and accuracy of a custom framing order from start to finish." (Highlight attention to detail, SOP adherence, and quality control).

• "How would you handle a situation where a customer is unhappy with their finished framing order?" (Showcase conflict resolution and customer service recovery skills).

Company & Culture Questions:

• "Why are you interested in working for Michaels, and specifically in this Senior Framer role?" (Connect your skills and passion to the company's mission and the role's responsibilities).

• "What do you know about Michaels' commitment to creativity and customer experience?" (Show research into the company's brand and values).

Portfolio Presentation Strategy:

• Curate Select Pieces: Choose 3-5 of your best projects that showcase diverse skills (e.g., intricate matting, large-scale pieces, shadow boxes, conservation framing).

• Tell the Story: For each piece, explain the client's objective, your design choices, the materials used, any challenges overcome, and the final outcome. Use high-quality photos.

• Quantify Impact (If Possible): If you can link projects to sales growth or customer satisfaction, include that information.

• Demonstrate Process: Be ready to explain your workflow, from initial consultation to final product.

📝 Enhancement Note: Interviewers will assess not only your technical framing skills but also your sales aptitude, customer service approach, and potential to mentor others. Be prepared to demonstrate how you embody Michaels' values.

📌 Application Steps

To apply for this Senior Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Tailor your Resume: Highlight specific framing techniques, custom design experience, sales achievements (including average sale value or conversion rates if possible), and any experience in training or leading teams. Use keywords from the job description like "custom framing," "customer service," "sales," "KPI achievement," and "SOPs."

• Prepare Your Portfolio: Gather photos of your best framing projects. Be ready to discuss your process, materials, and customer interactions related to these pieces. If you don't have a physical portfolio, ensure you have digital copies easily accessible.

• Practice Interview Responses: Review common interview questions for retail sales and operations roles, focusing on scenarios related to customer service, sales, problem-solving, and leadership. Practice articulating your experience using the STAR method (Situation, Task, Action, Result).

• Research Michaels: Familiarize yourself with Michaels' mission, values, product offerings, and current promotions. Understand their approach to customer service and their position in the market.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.