Senior AI Product Designer (EMEA)

📍 Job Overview

Job Title: Senior AI Product Designer (EMEA)

Company: Foundever®

Location: Remote (EMEA)

Job Type: Full-Time

Category: Product Design / UX/UI Design (AI & CX Focus)

Date Posted: May 12, 2026

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• Drive the end-to-end design of complex, AI-powered product workflows and interfaces within the Customer Experience (CX) domain.

• Translate advanced AI and automation capabilities into clear, learnable, and reliable user experiences for internal operations teams and clients.

• Collaborate cross-functionally with Product Managers, Engineers, Data Scientists, and Operations teams to ensure design solutions deliver measurable impact and align with business goals.

• Champion user-centered design principles, focusing on usability, performance, safety, and technical constraints within AI-driven product development.

• Contribute to and evolve a comprehensive design system to ensure scalable and coherent user experiences across Foundever's platform.

📝 Enhancement Note: This role is positioned within Foundever's AI Product group, indicating a strategic focus on leveraging AI to enhance customer experience solutions. The "Senior" title suggests a need for leadership in design thinking and execution, with significant autonomy. The "EMEA" designation implies a need for cultural awareness and potentially flexible working hours across European, Middle Eastern, and African time zones.

📈 Primary Responsibilities

• Own the end-to-end design of complex product workflows, from initial concept and discovery to final execution, ensuring alignment with strategic business objectives and user needs.

• Lead user research initiatives, including mapping user journeys, gathering qualitative and quantitative insights, and translating findings into actionable problem statements and innovative design opportunities.

• Design comprehensive UX/UI solutions, encompassing information architecture, user flows, wireframes, interactive prototypes, high-fidelity visual designs, and meticulous handling of edge cases.

• Conduct rigorous user research and usability testing to validate design concepts, gather feedback, and drive evidence-based design decisions throughout the product lifecycle.

• Foster deep collaboration with Product Managers, Engineers, Data Scientists, and AI/Operations teams to effectively translate intricate technical AI concepts into approachable, user-friendly tools and workflows.

• Ensure seamless design-to-engineering alignment through the creation of detailed design specifications, participation in iterative design reviews, and diligent design quality assurance (QA).

• Actively contribute to, and help evolve, the company's design system, enhancing components, patterns, and documentation to support the creation of scalable, consistent, and coherent user experiences across the entire platform.

• Advocate for and promote user-centered design principles, adeptly balancing user needs with performance requirements, safety considerations, and technical limitations inherent in AI product development.

• Champion the adoption of improved tooling and automation strategies to streamline design processes and accelerate product delivery cycles.

• Stay abreast of emerging industry trends, with a particular focus on advancements in AI, automation technologies, and platform UX best practices, proactively introducing innovative ideas to the team.

📝 Enhancement Note: The responsibilities emphasize a full-cycle design ownership, from strategy and research to execution and system contribution. The focus on "AI-powered tools" and "operations teams" suggests the need for designing complex internal tools rather than direct-to-consumer interfaces, requiring a deep understanding of user workflows and efficiency gains.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, HCI, Computer Science, or a related field is typically expected for a Senior Product Designer role. Equivalent practical experience will also be strongly considered.

Experience:

• Minimum of 4+ years of dedicated experience in product design, UX/UI design, or a closely related field.

• Proven track record in designing for SaaS, platform-based products, or systems with complex, workflow-heavy user interactions. Required Skills:

• Systems Thinking: Ability to understand and design for complex, interconnected systems and workflows.

• Interaction Design: Deep expertise in designing intuitive and efficient user interactions within digital products.

• Figma Mastery: Proficiency in Figma, including advanced use of components, variants, design tokens, prototyping features, and library management.

• User Research & Usability Testing: Experience planning, conducting, and synthesizing findings from user research and usability testing sessions to inform design decisions.

• Information Architecture: Skill in organizing and structuring content and features logically to enhance user navigation and understanding.

• Design Systems: Strong understanding and practical experience in contributing to, maintaining, and scaling design systems for consistency and efficiency.

• Prototyping: Ability to create interactive prototypes at various fidelities to effectively communicate design concepts and test user flows.

• Agile Development: Experience working effectively within agile or iterative development frameworks, collaborating closely with engineering teams.

• English Communication: Fluent spoken and written English communication skills are essential for effective collaboration across diverse teams.

Preferred Skills:

• AI/Automation Product Design: Prior experience designing products within the AI, machine learning, or automation domains.

• CX/Operations/Enterprise Integrations: Familiarity with the nuances of Customer Experience (CX) platforms, operational workflows, or enterprise software integrations.

• Accessibility: Knowledge of accessibility standards (e.g., WCAG) and experience designing inclusive user interfaces.

• Responsive/Complex Interface Design: Experience designing for a range of devices and complex, data-rich interfaces.

• French or Spanish Language Skills: Proficiency in French or Spanish is considered a significant plus, especially given the EMEA scope.

📝 Enhancement Note: The requirement for "systems thinking" and "workflow-heavy products" is crucial for this role, indicating a need to design for internal operational efficiency rather than just user aesthetics. Mastery of Figma is a hard requirement, and candidates should be prepared to showcase their proficiency through their portfolio.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Systems Thinking Demonstration: Showcase projects that illustrate your ability to design for complex, interconnected systems and workflows, highlighting how you addressed scale and integration.

• Interaction Design Depth: Include examples of detailed interaction design, user flows, and problem-solving for complex user tasks.

• Shipped Product Impact: Present case studies of products you've designed that have demonstrably improved user experience, operational efficiency, or achieved specific business outcomes.

• Figma Proficiency: Be prepared to discuss your Figma workflow, component usage, prototyping techniques, and contribution to design systems within your portfolio projects.

• User Research Integration: Clearly articulate how user research and usability testing informed your design decisions and led to tangible improvements.

Process Documentation:

• Workflow Design & Optimization: Detail how you approach mapping existing workflows, identifying pain points, and designing optimized solutions that leverage AI or automation.

• System Implementation Standards: Demonstrate your understanding of how designs integrate with technical systems, including collaboration with engineering on implementation and QA.

• Measurement & Performance Analysis: Show how you define and track success metrics for your designs, focusing on impact on user efficiency, task completion, or operational outcomes.

📝 Enhancement Note: A strong portfolio is paramount for this role. Candidates should focus on showcasing their ability to design for complex operational systems and demonstrate the impact of their work, particularly within technical or AI-driven contexts. Providing concrete examples of process optimization through design is key.

💵 Compensation & Benefits

Salary Range:

Given the Senior Product Designer title, 4+ years of experience, and a remote, EMEA-wide scope, the estimated salary range for this role in Serbia (as per the provided location data) would be approximately €40,000 - €65,000 annually. This estimation is based on industry benchmarks for experienced UX/UI designers in the tech sector across Eastern Europe, considering the specialized nature of AI product design and the remote work flexibility.

Benefits:

• Opportunity to work on cutting-edge AI-powered products that directly impact global brands and customer experiences.

• Membership in a collaborative, diverse, and growing design team that values craftsmanship, clarity, and pragmatic solutions.

• Significant opportunities to influence platform-wide UX patterns and establish design standards.

• A supportive environment for professional growth, skill expansion, and learning from cross-functional AI experts.

• Comprehensive benefits package (specifics to be confirmed by Foundever, but typically include health insurance, paid time off, and professional development opportunities). Working Hours:

• Standard full-time hours, likely around 40 hours per week.

• Flexibility is expected due to the remote nature and EMEA coverage, potentially requiring some overlap with different European time zones.

📝 Enhancement Note: Salary is estimated based on Serbian market rates for experienced tech professionals and global benchmarks for senior design roles in AI/SaaS. Benefits are inferred from typical offerings for such positions and company descriptions emphasizing growth and impact.

🎯 Team & Company Context

🏢 Company Culture

Industry: Customer Experience (CX) Industry, with a strong focus on leveraging technology, AI, and automation to deliver innovative solutions for leading global and digital-first brands.

Company Size: Global leader with approximately 170,000 associates worldwide, indicating a large, well-established organization with significant resources and reach. This size offers stability and opportunities for impact across a broad spectrum.

Founded: Foundever was established in 2023 through the merger of Sitel Group® and SYKES, building on decades of combined experience in the CX industry. This history provides a foundation of expertise and established operational practices.

Team Structure:

• The Senior AI Product Designer will join the AI Product group, reporting directly to the Director of Design.

• This role is highly cross-functional, requiring close collaboration with Product Managers, Engineers, Data Scientists, and Operations teams.

• The design team itself is described as collaborative, diverse, and growing, suggesting a dynamic and supportive environment. Methodology:

• Data-Driven Decisions: Emphasis on user research, usability testing, and translating technical concepts into measurable impact, indicating a data-centric approach to design.

• Agile & Iterative Development: Experience in agile environments is required, suggesting a focus on rapid iteration, continuous feedback, and adaptive planning.

• Design System Utilization: A core part of the role involves contributing to and leveraging a design system, promoting consistency, efficiency, and scalability in design and development.

Company Website: https://www.foundever.com/

📝 Enhancement Note: Foundever's scale and focus on CX innovation suggest a fast-paced yet structured environment. The integration of AI and automation points to a forward-thinking culture that values technological advancement and operational efficiency.

📈 Career & Growth Analysis

Operations Career Level: This role is a Senior individual contributor position, focusing on a specialized area of product design within AI and CX. It requires a high degree of autonomy, strategic thinking, and the ability to lead design efforts for complex projects. The "Senior" designation implies mentorship potential and leadership in design execution.

Reporting Structure: The Senior AI Product Designer reports directly to the Director of Design. This position will work closely with cross-functional teams, including Product Management, Engineering, and Data Science, providing opportunities to influence product strategy from a design perspective.

Operations Impact: The role has a direct impact on Foundever's core business by designing the AI-powered tools that build, test, and operate customer experience solutions. Success in this role will translate to improved operational efficiency for Foundever's clients, enhanced customer interactions, and the development of innovative CX technologies.

Growth Opportunities:

• Skill Specialization: Deepen expertise in AI product design, UX/UI for complex platforms, and design systems.

• Leadership Development: Potential to take on design leadership for larger initiatives, mentor junior designers, and influence design strategy within the AI Product group.

• Cross-Functional Exposure: Gain extensive experience working with diverse technical teams (AI, ML, Engineering, Data Science) and understanding enterprise-level product development.

• Industry Influence: Contribute to shaping the future of AI-driven customer experience solutions, a rapidly evolving and high-impact field.

📝 Enhancement Note: This role offers significant growth potential for designers interested in specializing in AI and complex platform products. The direct reporting line to a Director and the cross-functional nature of the work provide visibility and opportunities for strategic influence.

🌐 Work Environment

Office Type: Fully Remote. This offers maximum flexibility and allows candidates from across the EMEA region to apply without relocation.

Office Location(s): Remote, within the EMEA region (Europe, Middle East, Africa). This implies a distributed team environment.

Workspace Context:

• Collaborative Environment: While remote, the role emphasizes close collaboration with Product Managers, Engineers, Data Scientists, and Operations teams, requiring strong virtual communication and teamwork skills.

• Tools & Technology: Access to industry-standard design tools (Figma) and potentially other collaboration platforms necessary for remote work.

• Team Interaction: Regular virtual meetings, design reviews, and potentially dedicated collaboration sessions to foster team cohesion and knowledge sharing.

Work Schedule:

• Standard full-time hours (approximately 40 hours per week).

• Flexibility to accommodate working across various EMEA time zones will be necessary. Candidates should be prepared for potential meetings outside of a single, standard 9-5 workday.

📝 Enhancement Note: The remote nature of the role requires self-discipline and excellent asynchronous communication skills. Candidates should be comfortable managing their workday across potentially diverse time zones within EMEA.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application, resume, and portfolio to assess experience, skills, and alignment with role requirements.

• Portfolio Presentation & Discussion: Candidates will likely present a selection of their work, focusing on systems thinking, interaction design for complex workflows, and AI/technical product experience. Expect in-depth questions about their design process, rationale, and impact.

• Cross-Functional Interviews: Interviews with Product Managers, Engineers, and potentially Data Scientists to evaluate collaboration skills, technical understanding, and ability to translate complex concepts.

• Design Challenge (Potential): A practical design exercise or case study may be assigned to assess problem-solving skills, design approach, and ability to deliver within constraints.

• Hiring Manager Interview: Final discussion with the Director of Design to assess cultural fit, strategic thinking, and overall suitability for the senior role.

Portfolio Review Tips:

• Showcase Systems Thinking: Prioritize projects that demonstrate your ability to design for complex, interconnected systems and workflows. Clearly articulate the problem, your approach, and the outcomes.

• Highlight AI/Technical Domain Experience: If possible, include projects related to AI, automation, data platforms, or complex enterprise tools. Detail how you simplified technical complexity for users.

• Detail Your Process: For each project, explain your user research methods, design iterations, rationale behind key decisions, and how you collaborated with stakeholders.

• Quantify Impact: Whenever possible, present metrics or evidence of how your designs improved user efficiency, task completion rates, satisfaction, or achieved business objectives.

• Figma Proficiency: Be ready to discuss your Figma workflow, component library, and how you leverage its advanced features.

Challenge Preparation:

• Understand Foundever's Business: Research Foundever's CX solutions, their client base, and the role of AI in their offerings.

• Focus on Workflow Optimization: Be prepared for design challenges that involve improving or designing complex operational workflows. Think about efficiency, clarity, and user adoption.

• Articulate Trade-offs: Practice discussing design decisions, including the trade-offs you considered (e.g., usability vs. performance, innovation vs. stability).

• Prepare Questions: Develop thoughtful questions about the team, the product roadmap, design challenges, and company culture.

📝 Enhancement Note: The emphasis on a portfolio review and potential design challenge underscores the practical, execution-oriented nature of this role. Candidates should prepare to demonstrate not just aesthetic skills but also strategic problem-solving and a deep understanding of user workflows in technical environments.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Mastery is a core requirement for UI design, prototyping, component libraries, and design system management.

• Prototyping Tools: Figma's built-in prototyping capabilities are key, but familiarity with other tools like InVision or Adobe XD might be beneficial.

• User Research Platforms: Experience with tools for user interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, Maze).

Analytics & Reporting:

• Data Analysis Tools: While not a primary requirement, familiarity with tools used to track user behavior and product performance (e.g., Google Analytics, Amplitude, Mixpanel) would be advantageous for understanding design impact.

• Dashboarding Tools: Experience interpreting data from dashboards (e.g., Tableau, Power BI) to inform design decisions.

CRM & Automation:

• CX Platforms: Familiarity with Customer Experience (CX) platforms or related enterprise software is a plus.

• Workflow Automation Tools: Understanding the principles and potential of workflow automation tools will be beneficial given the role's focus.

• Collaboration Tools: Proficiency with remote collaboration tools such as Slack, Microsoft Teams, Jira, Confluence, and project management software.

📝 Enhancement Note: Figma is explicitly called out as a required mastery. The emphasis on AI and CX suggests that understanding data and workflow automation principles is crucial, even if direct tool experience isn't mandated.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong commitment to understanding and serving user needs, particularly within operational contexts, to drive efficiency and effectiveness.

• Craftsmanship & Quality: Dedication to high-quality design execution, attention to detail, and the creation of polished, reliable user experiences.

• Clarity & Pragmatism: A focus on clear communication, straightforward solutions, and practical application of design principles to solve real-world problems.

• Collaboration & Teamwork: Valuing diverse perspectives and working effectively within cross-functional teams to achieve shared goals.

• Innovation & Continuous Learning: Embracing new technologies, particularly AI and automation, and a commitment to staying updated with industry advancements.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where designers work closely with Product Managers, Engineers, Data Scientists, and Operations teams, requiring strong communication and partnership.

• Iterative Feedback Loops: A culture that encourages regular feedback and iterative design processes, involving stakeholders at various stages.

• Knowledge Sharing: Openness to sharing design patterns, best practices, and learnings across the team and wider organization to foster collective growth.

📝 Enhancement Note: The stated values emphasize a blend of technical focus (AI, automation), user advocacy, and collaborative execution, which are critical for success in designing complex operational tools.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: The primary challenge will be translating advanced AI and automation capabilities into intuitive and manageable user experiences for internal operations teams.

• Balancing Technical Constraints and User Needs: Finding the optimal balance between sophisticated AI functionality, technical feasibility, and user-friendliness within a demanding operational environment.

• Remote Collaboration: Effectively collaborating and building strong relationships with a distributed, cross-functional team across different time zones.

• Staying Ahead of AI Trends: Continuously learning and adapting to the rapid advancements in AI and their implications for product design within the CX space.

Learning & Development Opportunities:

• AI & ML Domain Expertise: Opportunity to build deep knowledge in AI product design, working with cutting-edge technologies.

• Platform UX Specialization: Develop expertise in designing for large-scale, complex platforms and contributing to robust design systems.

• Cross-Functional Exposure: Gain invaluable experience working alongside world-class engineers, data scientists, and product managers.

• Mentorship: Potential to mentor junior designers and influence design strategy at a senior level within the AI Product group.

📝 Enhancement Note: This role presents a significant opportunity for professional growth in a high-demand field. The challenges are directly linked to the cutting-edge nature of AI product development, offering substantial learning potential.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a complex workflow for a technical product. What was your process, and what was the outcome?" (Focus on systems thinking, problem-solving, and impact.)

• "How would you approach designing an AI-powered tool for customer service agents to help them resolve complex issues faster?" (Assess understanding of user needs in operational contexts and AI application.)

• "How do you ensure design-engineering alignment when working on technically complex features?" (Evaluate collaboration and communication skills with engineering.) Company & Culture Questions:

• "What interests you most about Foundever's mission and its use of AI in CX?" (Demonstrate research and genuine interest.)

• "How do you contribute to fostering a collaborative design culture, especially in a remote environment?" (Assess teamwork and remote work adaptability.)

• "How would you measure the success of a new AI feature you designed for an internal operations team?" (Focus on data-driven design and impact measurement.) Portfolio Presentation Strategy:

• Structure Your Case Studies: For each project, clearly outline the problem, your role and responsibilities, your design process (research, ideation, iteration), key design decisions and rationale, and the final outcome/impact.

• Emphasize Systems Thinking: Use diagrams or visual aids to explain complex workflows and how your design addressed them.

• Showcase Figma Skills: Be prepared to walk through your Figma files, explaining your component usage, prototyping, and design system contributions.

• Quantify Impact: Present metrics, user feedback, or case study results that demonstrate the tangible benefits of your work.

• Tell a Story: Engage your audience by framing your projects as narratives of problem-solving and innovation.

📝 Enhancement Note: Interviewers will be looking for a blend of technical design acumen, strategic thinking, strong collaboration skills, and a deep understanding of user workflows in operational settings, particularly within AI-driven products.

📌 Application Steps

To apply for this Senior AI Product Designer position:

• Submit your application through the Foundever careers portal using the provided job link.

• Portfolio Customization: Curate your portfolio to specifically highlight projects demonstrating systems thinking, complex workflow design, AI/technical product experience, and quantifiable impact. Prioritize Figma-driven projects.

• Resume Optimization: Tailor your resume to emphasize your 4+ years of experience in SaaS/platform design, proficiency in Figma, user research capabilities, and any relevant AI or CX domain expertise. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, rationale, and the impact of your work. Prepare to discuss your approach to AI product design and remote collaboration.

• Company Research: Thoroughly research Foundever, their AI initiatives, their CX solutions, and their company values to demonstrate your understanding and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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