Seasonal Part-time Framer

📍 Job Overview

Job Title: Seasonal Part-time Framer

Company: Michaels Stores

Location: Hyannis, Massachusetts, United States

Job Type: Part time, Temporary

Category: Retail Operations / Custom Framing

Date Posted: September 07, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Provide exceptional in-store customer service, guiding shoppers to products and offering solutions.

• Execute fast and friendly checkout experiences, including accurate cash handling and promoting loyalty programs.

• Support retail operations through efficient truck unloading, merchandise stocking, and maintaining store recovery standards.

• Contribute to the custom framing department by assisting with sales, production, and ensuring customer satisfaction.

• Engage in Omni channel fulfillment processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

📝 Enhancement Note: This role blends core retail associate duties with specialized custom framing responsibilities, indicating a need for individuals comfortable with both general store operations and detailed, customer-facing sales and production within a specific department. The "Seasonal" aspect suggests a focus on peak retail periods.

📈 Primary Responsibilities

• Deliver friendly and helpful customer service, assisting shoppers in locating products and providing tailored solutions.

• Ensure a swift and positive checkout experience, adhering to all cash handling procedures and loss prevention standards.

• Actively promote the Michaels Rewards program and Private Label Credit Cards, driving enrollment and customer engagement.

• Educate customers on the Voice of Customer (VOC) survey to gather valuable feedback for service improvement.

• Support the custom framing department by assisting with sales consultations, order taking, and production tasks as needed.

• Participate diligently in truck unloading, stocking shelves, and executing planogram (POG) directives to maintain visual merchandising standards.

• Execute Store In Stock Optimization (SISO) and AD set duties to ensure optimal product availability and presentation.

• Maintain store recovery standards, including efficient processing of returned merchandise and general upkeep to ensure a welcoming shopping environment.

• Uphold company policies, Standard Operating Procedures (SOPs), and safety programs to ensure compliance and a secure workplace.

• Foster a positive and inclusive work environment by interacting respectfully with colleagues and customers, embodying the company's vision and values.

📝 Enhancement Note: The responsibilities highlight a multi-faceted role requiring strong customer interaction skills, operational efficiency in stocking and recovery, and specific aptitude for sales and production within the custom framing area. The emphasis on rewards and credit card enrollment points to a sales-driven component.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a high school diploma or equivalent is typically expected for entry-level retail positions.

Experience: Prior retail or customer service experience is preferred, demonstrating an understanding of customer engagement and store operations.

Required Skills:

• Customer Service Excellence: Ability to engage customers positively, understand their needs, and provide effective solutions.

• Cash Handling Proficiency: Accurate and efficient processing of transactions, including cash, credit, and returns.

• Merchandising Acumen: Understanding of product placement, visual standards, and maintaining store appearance.

• Inventory Awareness: Familiarity with stocking procedures, product recovery, and maintaining stock levels.

• Communication Skills: Clear and concise verbal communication for customer interactions and team collaboration.

• Teamwork: Ability to collaborate effectively with colleagues to achieve store goals.

• Adaptability: Willingness to learn and perform various tasks across different store departments.

Preferred Skills:

• Custom Framing Knowledge: Basic understanding or willingness to learn custom framing sales and production processes.

• Sales Acumen: Ability to promote loyalty programs, credit cards, and drive sales.

• Omni Channel Operations: Experience with BOPIS or SFS processes.

• Problem-Solving: Ability to address customer issues and operational challenges effectively.

📝 Enhancement Note: The "0-2 years" experience level indicates that extensive prior experience is not a prerequisite, but a foundational understanding of customer interaction and retail operations is beneficial. The preference for retail/customer service experience suggests that skills directly transferable to this role are highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Examples: Showcase instances where you successfully resolved customer issues or provided exceptional service, highlighting your communication and problem-solving skills.

• Sales Contribution Metrics: If available, provide examples of how you contributed to sales goals, such as loyalty program sign-ups or credit card applications, demonstrating your ability to drive revenue.

• Visual Merchandising/Recovery Examples: Illustrate your ability to maintain store standards through before-and-after photos or descriptions of merchandising tasks or store recovery efforts.

• Process Adherence Evidence: Describe situations where you followed Standard Operating Procedures (SOPs) and safety guidelines, emphasizing your commitment to compliance and operational integrity.

Process Documentation:

• Customer Service Workflow: Outline your approach to handling customer inquiries, from initial greeting to resolution, including escalation paths for complex issues.

• Checkout Process: Detail your steps for processing transactions accurately and efficiently, including cash handling, payment methods, and return policies.

• Merchandise Recovery & Stocking: Describe your method for receiving, stocking, and recovering merchandise to ensure product availability and store presentation.

• Custom Framing Support: If applicable, illustrate your understanding of the sales process for custom framing, from initial customer consultation to order placement.

📝 Enhancement Note: For an entry-level, seasonal role, a formal portfolio might not be strictly required. However, candidates should be prepared to discuss their experiences using the STAR method (Situation, Task, Action, Result) to demonstrate their capabilities in customer service, sales, and operational tasks. Portfolio elements should focus on practical examples of skills rather than formal documentation.

💵 Compensation & Benefits

Salary Range: $15.00 - $17.70 per hour. This range reflects entry-level to slightly experienced hourly pay for a retail associate role in the Hyannis, MA area, considering the stated minimum wage and typical retail pay scales.

Benefits:

• 401(k) with Employer Match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs for commuting to work.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for team members growing their families through adoption.

• Voluntary Insurance Options: Additional insurance coverage for life, disability, and other needs.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with other affiliated companies.

Working Hours: This is a part-time, seasonal position. While the standard workweek might be considered 40 hours for full-time roles, part-time hours will vary and are typically less than 30-35 hours per week. Flexibility is expected, including availability for nights, weekends, and early mornings, as common in retail environments.

📝 Enhancement Note: The salary range is explicitly provided, indicating a competitive hourly rate for the specified location and role. The extensive list of benefits suggests that Michaels offers a robust package, even for part-time and seasonal employees, which is a significant draw for talent. The "40 hours" mentioned in the ai_working_hours field likely refers to a full-time equivalent or the maximum potential hours, but the explicit "Part time" employment type overrides this for the actual expectation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America, focusing on providing supplies for creativity, hobbies, and celebrations.

Company Size: Over 1,300 stores across North America, indicating a large, established retail presence. This size means structured operational processes and a broad customer base.

Founded: 1973, with headquarters in Irving, Texas. This long history signifies stability and deep market experience in the arts and crafts sector.

Team Structure:

• Store Level: The immediate team will consist of store management (Store Manager, Assistant Managers), fellow part-time associates, and potentially specialized roles like custom framers.

• Reporting: This role will report directly to store management, likely an Assistant Manager or Store Manager, who oversees daily operations and team member performance.

• Collaboration: Expect close collaboration with other sales associates for customer service, stocking, and operational tasks. Cross-training in custom framing implies collaboration between general retail staff and framing specialists.

Methodology:

• Customer-Centric Approach: Focus on delivering positive customer experiences and meeting customer needs.

• Operational Efficiency: Emphasis on timely stocking, store recovery, and checkout processes to ensure smooth store operations.

• Sales and Loyalty Focus: Driving sales through product promotion, loyalty programs, and credit card applications.

• Safety and Compliance: Adherence to company policies, safety protocols, and legal requirements.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates within a well-defined retail framework. The culture likely emphasizes customer engagement, teamwork, and adherence to operational standards. The mention of "fuel the joy of creativity and celebration" suggests a positive and inspiring work environment.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Part-Time Associate. This role is designed for individuals beginning their careers or seeking flexible, part-time employment. It provides foundational experience in retail operations, customer service, and specialized sales/production.

Reporting Structure: Reports to store management (e.g., Assistant Manager, Store Manager). This provides direct supervision and mentorship opportunities.

Operations Impact: Directly impacts store performance through customer satisfaction, sales generation (including loyalty program sign-ups), efficient stock management, and maintaining store presentation. In the custom framing area, it contributes to higher-value sales and specialized customer service.

Growth Opportunities:

• Skill Development: Opportunity to develop core retail skills (customer service, cash handling, merchandising) and gain specialized experience in custom framing production and sales.

• Advancement within Michaels: Potential to move into full-time associate roles, key holder positions, or supervisory roles (e.g., Key Holder, Department Lead) within the store structure, based on performance and availability.

• Cross-Training: Gaining proficiency in various store functions, including custom framing, which broadens skill sets and increases value to the team.

📝 Enhancement Note: While this is a seasonal, part-time role, Michaels often promotes from within. Demonstrating strong performance, reliability, and a willingness to learn can open doors to more permanent or advanced positions within the company's retail operations.

🌐 Work Environment

Office Type: This is a retail store environment, specifically a Michaels store in Hyannis, MA. It includes a public retail sales floor, stock rooms, and a dedicated custom framing area.

Office Location(s): Hyannis, MA (88 Enterprise Rd). This location is a public retail space accessible to customers.

Workspace Context:

• Customer Interaction Zone: The primary workspace involves direct interaction with customers on the sales floor and within the custom framing area.

• Operational Zones: Includes stock rooms for inventory management and the framing production area, which may involve specialized tools and equipment.

• Team Collaboration: Frequent interaction with fellow team members and supervisors is essential for daily operations.

Work Schedule: Part-time, seasonal. This means hours will vary and are not guaranteed full-time. The role requires flexibility, including availability for nights, weekends, and early mornings, which are typical for retail operations and crucial for meeting seasonal demand.

📝 Enhancement Note: The work environment is dynamic and fast-paced, typical of a retail setting. The custom framing area may present unique environmental considerations, such as the use of cutting tools and adhesives, requiring adherence to specific safety protocols.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone screen or brief in-person interview to assess basic qualifications, availability, and interest.

• In-Person Interview: A more in-depth interview focusing on customer service skills, retail experience, problem-solving abilities, and suitability for the team environment. Expect behavioral questions.

• Skills Assessment (Implicit): Observation of customer interaction, communication style, and ability to follow instructions during the interview process itself. For the framing aspect, a demonstration of attention to detail or willingness to learn may be assessed.

• Onboarding: If hired, a structured onboarding process will cover company policies, safety, and initial job training.

Portfolio Review Tips:

• Focus on Relevant Experiences: For this role, emphasize customer service scenarios, instances of teamwork, and any experience with sales or visual presentation.

• STAR Method: Be prepared to discuss specific examples of your past experiences using the STAR method (Situation, Task, Action, Result). This is crucial for demonstrating your skills in action.

• Highlight Custom Framing Interest: If you have any relevant craft or detail-oriented experience, be sure to mention it, especially if you are interested in the framing aspect.

• Availability: Clearly communicate your availability, especially for seasonal work, nights, and weekends.

Challenge Preparation:

• Customer Service Scenarios: Prepare to answer questions about how you would handle various customer situations (e.g., a dissatisfied customer, a customer looking for a specific item, a customer needing help with a complex purchase).

• Teamwork Examples: Be ready to describe how you've worked effectively as part of a team in previous roles or activities.

• Problem-Solving: Think about times you've encountered a problem in a work or school setting and how you resolved it.

📝 Enhancement Note: Given the entry-level and seasonal nature, the "portfolio" will likely be conversational, relying on your ability to articulate past experiences and demonstrate enthusiasm and aptitude during the interview. Focus on clear communication and showcasing a positive, can-do attitude.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and handling customer accounts. Proficiency in cash handling and card processing is key.

• Inventory Management System: Used for tracking stock levels, receiving shipments, and managing merchandise recovery.

• Custom Framing Software/Tools: Specific software for design, pricing, and production management within the framing department, along with physical tools for cutting and assembly.

Analytics & Reporting:

• Sales Performance Dashboards: Used by management to track sales, loyalty program enrollment, and other key metrics. While not directly managed by this role, understanding their importance is beneficial.

• Customer Feedback Platforms (VOC): Systems for collecting and analyzing customer feedback to identify areas for improvement.

CRM & Automation:

• Michaels Rewards Program Database: Used to manage customer loyalty accounts and track purchases.

• Omni Channel Fulfillment Systems: Software supporting BOPIS and SFS processes, ensuring seamless online-to-store and store-to-customer order fulfillment.

📝 Enhancement Note: The primary "tools" for this role are the POS system and the physical tools within the framing department. Familiarity with any retail POS system is a plus. The emphasis is on operational execution rather than deep technical system management.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive shopping experience is paramount.

• Creativity & Passion: Encouraging the joy of creativity and celebration in all aspects of the business and team interactions.

• Teamwork & Collaboration: Working together to achieve store goals and support one another.

• Integrity & Respect: Upholding company values, ethical conduct, and respectful interactions with all.

• Efficiency & Execution: Delivering on operational tasks accurately and on time.

Collaboration Style:

• Cross-functional Support: Team members are expected to support each other across different store functions, including assisting in the custom framing department.

• Open Communication: Encouraging clear communication with supervisors and colleagues to ensure smooth operations and address any issues promptly.

• Shared Goals: Working towards common store objectives, such as sales targets, customer satisfaction scores, and operational efficiency.

📝 Enhancement Note: Michaels emphasizes a culture that celebrates creativity and fosters a positive environment. For operations roles, this translates to efficient execution of tasks while maintaining a friendly demeanor and collaborative spirit with colleagues and customers.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling general retail duties with specialized custom framing tasks requires efficient time management and multitasking.

• High-Volume Periods: Seasonal work often involves peak periods with increased customer traffic and workload, demanding sustained energy and focus.

• Customer Issue Resolution: Effectively handling diverse customer needs and resolving complaints can be challenging but rewarding.

• Physical Demands: The role requires standing for extended periods and lifting heavy items, which can be physically demanding.

Learning & Development Opportunities:

• Retail Fundamentals: Gain hands-on experience in all core aspects of retail operations, from customer engagement to inventory management.

• Custom Framing Skills: Develop practical skills in sales consultation, design, and potentially production for custom framing, a niche but valuable skill.

• Customer Service Mastery: Enhance communication, problem-solving, and interpersonal skills through daily customer interactions.

• Seasonal Employment Experience: Gain experience in a fast-paced retail environment during peak seasons, building resilience and adaptability.

📝 Enhancement Note: This role offers a solid entry point into retail operations and customer service. The challenges are typical of the retail sector, and the growth opportunities lie in skill acquisition and potential internal advancement within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond for a customer." or "How would you handle a customer who is upset about a product not being in stock?"

• Teamwork Scenarios: "Tell me about a time you worked effectively as part of a team." or "How do you handle disagreements with colleagues?"

• Problem-Solving: "Imagine a customer needs help finding a specific item for a project; how would you assist them?" or "What would you do if you noticed an item out of place on a shelf?"

Company & Culture Questions:

• Motivation: "Why are you interested in working at Michaels?" or "What do you know about Michaels?"

• Fit: "How do you embody our values of creativity and customer focus?" or "What kind of work environment do you thrive in?"

• Availability: "What is your availability for nights, weekends, and holidays during the [mention relevant season, e.g., holiday] period?"

Portfolio Presentation Strategy:

• Verbal Examples: Focus on having 2-3 strong examples ready that showcase your customer service, teamwork, or problem-solving skills. Use the STAR method.

• Enthusiasm for Crafts/Framing: If you have a personal interest in crafts, art, or DIY projects, express it. This aligns with the company's brand and can be a strong differentiator.

• Professionalism: Dress appropriately for the interview and maintain a positive, engaged demeanor.

📝 Enhancement Note: For this role, interview preparation should focus on demonstrating enthusiasm, a strong work ethic, excellent communication skills, and a genuine interest in customer service and the Michaels brand. Be ready to discuss your availability clearly.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Tailoring: Ensure your resume highlights any customer service, retail, sales, or detail-oriented experiences. Quantify achievements where possible (e.g., "Assisted an average of 50 customers per shift").

• Prepare STAR Examples: Craft specific examples using the STAR method for common behavioral questions related to customer service, teamwork, and problem-solving.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their mission to "fuel the joy of creativity."

• Confirm Availability: Be very clear about your availability, especially for seasonal peak times, nights, and weekends, as this is a critical requirement for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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