RPA Developer (Blue Prism & UI Path) at Sun Life

📍 Job Overview

Job Title: RPA Developer (Blue Prism & UI Path)

Company: Sun Life

Location: Gurugram, Haryana, India

Job Type: Full-time

Category: IT - Application Development / Automation

Date Posted: 2026-05-30

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

This role is focused on providing critical day-to-day support and maintenance for the organization's Robotic Process Automation (RPA) environments and production processes.
Key responsibilities include bot deployment, continuous monitoring, proactive triage, and in-depth troubleshooting to ensure optimal performance and stability of automated solutions.
The position requires implementing approved automation enhancements and contributing to the overall efficiency and digital transformation goals of Sun Life Global Solutions (SLGS).
This role is integral to maintaining the operational integrity of RPA solutions within a large, established financial services organization.

📝 Enhancement Note: While the title is "RPA Developer," the detailed responsibilities heavily lean into "RPA Support Engineer" or "RPA Operations Specialist." The role requires a blend of development for enhancements and strong operational support skills. The emphasis on production support, monitoring, troubleshooting, and SLA compliance indicates a focus on maintaining existing automations rather than solely building new ones.

📈 Primary Responsibilities

Provide comprehensive production support and meticulous process monitoring for deployed bots (digital workers), ensuring continuous operation and task completion using tools like Blue Prism Control Room or automated monitoring solutions.
Conduct thorough troubleshooting of production issues, performing in-depth root cause analysis (RCA) to understand defects and their impact, and implementing effective fixes to ensure timely resolution.
Proactively manage and monitor production and development RPA environments to guarantee stability, identify potential issues, and ensure adequate capacity for scaling based on current and projected volumes.
Maintain and update bot credentials in strict compliance with Sun Life's Logical Access Security Directives, ensuring robust security protocols for automated processes.
Identify and address gaps in current automation monitoring capabilities, implementing necessary configuration changes within RPA platforms to integrate with the company’s standard monitoring tools.
Ensure all operational and daily support activities are executed punctually and in full compliance with established Service Level Agreement (SLA) requirements.
Coordinate and interface with various stakeholders for seamless bot deployment into production, adhering to the established automation lifecycle and deployment governance frameworks.
Understand and manage the impact of system and business changes on automated processes, collaborating with business partners to implement necessary adjustments without disrupting production operations.
Define the scope and estimate the effort required for automation enhancements requested by business partners, and subsequently implement these improvements.
Propose and implement enhancements to existing production support processes and procedures to boost efficiency and elevate the end-user experience.
Support the weekly RPA environment maintenance plan, including server patching to address security vulnerabilities within the automation environments.
Adhere to assigned shift schedules and provide on-call support as per the team's rotation schedule.
Develop, refine, and maintain departmental processes and documentation, incorporating best practices and continuously updating the production support knowledge base with clear, audience-appropriate information.
Cultivate and manage effective relationships with diverse stakeholders and business partners, fostering strong collaborative ties.
Apply sound risk management principles, proactively identifying, escalating, and addressing potential risks associated with the automation environments.
Conduct regular audit and compliance reviews to ensure adherence to established standards, processes, policies, and procedures, including periodic access reviews.
Keep stakeholders informed in a timely and professional manner about changes, outages, and issues related to their automations.
Present findings and actionable insights to the leadership team to drive change and improvement on complex operational issues.
Contribute to the strategic development of the RPA Operations and Support roadmap, leading or supporting key operational initiatives.

📝 Enhancement Note: The responsibilities highlight a strong operational focus, emphasizing support, maintenance, monitoring, and incident management. While development for enhancements is mentioned, the core day-to-day tasks are around ensuring the stability and performance of existing automations. This indicates a need for candidates with a blend of technical RPA skills and a robust understanding of ITIL or similar support frameworks.

🎓 Skills & Qualifications

Education:

Experience:

5-8 years of progressive experience specifically in Robotic Process Automation (RPA) development and ongoing production support.
A minimum of 3 years of hands-on experience with leading RPA technologies such as Blue Prism, UiPath, or Microsoft Power Platforms.

Required Skills:

RPA Platforms: Proficiency in Blue Prism and/or UiPath for development, deployment, and support.
Scripting & Programming: Basic to intermediate experience with MS SQL scripting, VBA, Python, C#, JSON, and PowerShell for automation enhancements and troubleshooting.
Process Management Tools: In-depth experience with collaboration and workflow management tools such as Confluence, JIRA, and ServiceNow for issue tracking, documentation, and process management.
Monitoring & Analytics: Experience with monitoring and analytics tools like Splunk for log analysis and performance monitoring, and Tableau for data visualization and reporting on bot performance.
Bot Orchestration: Proven experience in orchestrating and managing unattended bots running concurrently, ensuring efficient resource utilization and stable operation.
Troubleshooting & RCA: Strong analytical and problem-solving skills with a demonstrated ability to perform thorough root cause analysis (RCA) for complex production issues.
SLA Management: Understanding of Service Level Agreements (SLAs) and commitment to meeting operational support targets.
Change Management: Ability to understand and manage the impact of system and business changes on automated processes.

Preferred Skills:

Experience with additional RPA or automation platforms that may be part of the broader Sun Life technology ecosystem.
Familiarity with cloud environments (AWS, Azure) and their integration with RPA solutions.
Knowledge of ITIL best practices for incident management, problem management, and change management within an IT operations context.
Experience in performance tuning and optimization of RPA bots for enhanced efficiency.
Strong communication and stakeholder management skills for effective collaboration with business partners and IT teams.

📝 Enhancement Note: The "Preferred Skills" section can be inferred to include ITIL framework knowledge due to the strong emphasis on production support, SLAs, incident management, and change management. Given Sun Life's digital transformation focus, cloud experience is also a logical preference.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

RPA Project Case Studies: Showcase 1-2 detailed case studies of RPA projects you have developed or significantly supported. Each case study should clearly outline the business problem, the RPA solution implemented (mentioning specific platforms like Blue Prism/UiPath), the development lifecycle, and the quantifiable business outcomes achieved (e.g., time saved, cost reduction, error rate decrease).
Support & Maintenance Examples: Provide examples of how you have managed production support for RPA bots. This could include documentation of a complex troubleshooting scenario, a process for monitoring bot performance, or an example of implementing a critical bug fix.
Process Optimization Documentation: Include samples of process reengineering documentation or workflow diagrams that demonstrate your ability to analyze and improve business processes for automation. Highlight how you identified automation opportunities and designed efficient workflows.
System Integration Scenarios: If applicable, include examples or descriptions of how RPA bots were integrated with other systems (e.g., CRMs, ERPs, databases) and the challenges faced during integration.

Process Documentation:

Workflow Design & Optimization: Evidence of creating clear, concise, and comprehensive documentation for RPA workflows, including process maps, business requirement documents (BRDs), and solution design documents (SDDs). Demonstrate how you have optimized existing processes for automation efficiency.
Implementation & Automation Methods: Documentation illustrating your understanding of deployment processes, version control, and best practices for implementing and automating RPA solutions.
Measurement & Performance Analysis: Examples of how you track and report on the performance of automated processes, including the use of metrics, dashboards (e.g., Tableau), and reporting tools to measure ROI, uptime, and efficiency gains.

📝 Enhancement Note: Given the role's emphasis on support and enhancements, the portfolio should strongly feature examples of troubleshooting, RCA, and implementing improvements to existing automations, in addition to new development. The client's mention of "digital assets" and "digital transformation" implies a need for documentation that reflects modern development and operational practices.

💵 Compensation & Benefits

Salary Range:

Benefits:

Health & Wellness: Comprehensive health insurance coverage, including medical, dental, and vision plans. Potential for wellness programs and access to employee assistance programs (EAP) to support mental and physical well-being.
Financial Security: Competitive base salary, potential for performance-based bonuses, and long-term savings plans such as provident fund contributions and retirement benefits, aligning with Sun Life's core business in financial services.
Professional Development: Opportunities for continuous learning through training programs, certifications in RPA technologies (Blue Prism, UiPath), and access to online learning platforms. Support for attending relevant industry conferences and workshops.
Work-Life Balance: Paid time off, including vacation days, sick leave, and public holidays. Potential for flexible working arrangements or structured on-call compensation where applicable, supporting the need for shift-based support.
Employee Perks: Access to employee discount programs, potential for subsidized meals or transportation, and participation in company-sponsored events and activities that foster a sense of community.

Working Hours:

This is a full-time position with standard working hours typically aligned with Indian business hours (e.g., 9 AM to 6 PM IST). However, the role explicitly requires participation in assigned shift schedules and on-call support, indicating a need for flexibility to cover 24/7 operations or specific regional business needs. The exact shift patterns and on-call rotation will be detailed during the interview process.

📝 Enhancement Note: The salary estimate is based on publicly available data for similar roles in Gurugram, India, considering the specified experience range (5-10 years) and the specialized nature of RPA development and support. Benefits are inferred based on typical offerings from large financial services companies like Sun Life, especially those operating global solutions centers.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Insurance, Investments, Wealth Management, Asset Management) with a strong focus on Digital Transformation and Technology Services.

Company Size: Sun Life is a large, global enterprise with thousands of employees worldwide. Sun Life Global Solutions (SLGS) specifically hosts over 1100 engineers and a significant number of professionals in cloud, data analytics, and RPA. This large scale implies structured processes, established governance, and opportunities for diverse career paths.

Founded: Sun Life was founded 160 years ago, signifying a stable, established organization with a long-standing reputation. SLGS, established in 2006, represents the company's strategic investment in global technology and business services to drive innovation and efficiency.

Team Structure:

RPA Operations & Support Team: This team is likely part of the broader IT Application Development or Digital Solutions unit within SLGS. It comprises specialists focused on the operational health, maintenance, and enhancement of RPA solutions.
Reporting Structure: The RPA Engineer will likely report to an RPA Operations Lead or Manager, who in turn reports to a Director or Head of Digital Solutions/IT within SLGS. The structure is designed for efficient management of bot operations and integration with business stakeholders.
Cross-functional Collaboration: This role demands close collaboration with business partners who request and utilize the automations, other IT teams (e.g., infrastructure, security, application development), and potentially project managers for enhancement implementations.

Methodology:

Data-Driven Insights: SLGS emphasizes leveraging data analytics and visualization to drive business strategy and operational efficiency. The RPA team is expected to contribute to this by providing performance metrics and insights from bot operations.
Workflow Planning & Optimization: A core aspect of SLGS's digital strategy involves enhancing operational and value-chain efficiency. The RPA team plays a direct role in this by reengineering processes for automation and optimizing existing workflows.
Automation & Efficiency Practices: The team is instrumental in implementing automation using technologies like RPA, cloud, and AI, with a constant focus on improving operational efficiency and creating best-in-class experiences.

Company Website: https://www.sunlife.com/ and https://www.sunlife.com/en/insights/sun-life-global-solutions/

📝 Enhancement Note: Sun Life's description as a "young, bustling organization" within SLGS, despite its long history, suggests a dynamic environment that blends the stability of a large corporation with the agility and innovation of a modern tech hub. The emphasis on digital transformation and specific competencies like cloud, data analytics, and RPA indicates a forward-thinking IT department.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an experienced individual contributor, likely at a "Specialist" or "Senior Engineer" level, given the 5-8 years of experience requirement and the focus on specialized RPA development and support. It's a crucial role for maintaining the operational backbone of Sun Life's automation initiatives.

Reporting Structure: The RPA Engineer will report to an RPA Operations Lead or Manager. This provides a clear reporting line and opportunity for mentorship from a more senior operations professional who likely oversees multiple RPA solutions and support functions.

Operations Impact: The impact of this role is significant. By ensuring the stability and efficiency of RPA bots, the engineer directly contributes to:

Cost Savings: Automating manual tasks reduces labor costs and operational overhead.
Efficiency Gains: Bots operate faster and more consistently than humans, speeding up business processes.
Error Reduction: Automation minimizes human errors, improving data accuracy and compliance.
Employee Productivity: Frees up human employees from repetitive tasks to focus on higher-value, complex, and strategic work.
Digital Transformation: Supports Sun Life's broader digital strategy by enabling scalable automation solutions.

Growth Opportunities:

RPA Specialization: Deepen expertise in Blue Prism and UiPath, potentially becoming a subject matter expert (SME) for specific modules or advanced features.
Automation Leadership: Progress into roles like RPA Lead, RPA Architect, or Manager of RPA Operations, overseeing teams, strategy, and project pipelines.
Broader Automation Skills: Expand skill set into related areas like Business Process Management (BPM), Artificial Intelligence (AI) integration with RPA, or other automation platforms within the SLGS ecosystem.
Cross-functional Mobility: Leverage experience in IT operations and automation to move into roles in business analysis, process improvement consulting, or IT project management within Sun Life.
Mentorship & Training: Opportunities to mentor junior RPA developers or support staff, and to lead training sessions on RPA best practices and operational procedures.

📝 Enhancement Note: The growth path from an RPA Developer/Support role to leadership or specialized architecture roles is common in the RPA field. Sun Life's investment in digital transformation suggests a commitment to developing talent in these critical areas.

🌐 Work Environment

Office Type: This is an on-site role based in Gurugram, India. The office environment is likely a modern, professional setting typical of large financial services companies with global solutions centers, designed to foster collaboration and productivity.

Office Location(s): Gurugram, Haryana, India. This location is a major business and IT hub in India, offering good connectivity and access to talent.

Workspace Context:

Collaborative Environment: The workplace is expected to encourage interaction with colleagues, team leads, and stakeholders, facilitating knowledge sharing and problem-solving.
Operations Tools & Technology: Access to the necessary hardware, software, and network infrastructure to perform RPA development, support, and monitoring tasks, including licenses for RPA platforms and associated tools.
Team Interaction: Opportunities to work closely with a dedicated RPA operations and support team, as well as engage with business units that rely on the automated processes.

Work Schedule: While the primary schedule is full-time (likely 40 hours/week), the requirement for shift work and on-call support means the actual working hours can vary. This is common for roles supporting critical, 24/7 operational systems in a global organization. Employees are expected to be adaptable to these demands.

📝 Enhancement Note: As an on-site role in a major Indian business hub, the work environment will likely reflect the standards of a multinational corporation, emphasizing professional development, collaboration, and a structured approach to IT operations.

📄 Application & Portfolio Review Process

Interview Process:

Application Screening: Initial review of resumes and applications to assess alignment with core requirements (experience, RPA tools, education).
Technical Screening/Interview: A focused interview, likely with an RPA Lead or Senior Engineer, to assess technical proficiency in Blue Prism/UiPath, scripting languages (SQL, Python, PowerShell), and understanding of RPA concepts, support processes, and troubleshooting methodologies.
Case Study Presentation/Discussion: Candidates may be asked to present a portfolio piece or discuss a simulated complex support scenario. This evaluates problem-solving skills, RCA capabilities, communication clarity, and understanding of business impact.
Team/Manager Interview: A discussion with the hiring manager and potentially other team members to evaluate cultural fit, collaboration style, motivation, and overall suitability for the role and Sun Life's environment.
Final Round: Potentially a final interview with a senior leader in IT or Digital Solutions to confirm suitability and discuss career aspirations.

Portfolio Review Tips:

Quantifiable Results: For each project or support example, clearly articulate the measurable business impact using numbers (e.g., "reduced processing time by 70%", "eliminated X hours of manual work per week", "decreased error rate by Y%").
Problem-Solution-Outcome Structure: For case studies, structure your presentation logically: Clearly define the business problem, detail the RPA solution you implemented or supported, and highlight the positive outcomes achieved.
Technical Depth & Clarity: Be prepared to discuss the technical architecture, specific code snippets (if applicable), challenges encountered during development or support, and how you overcame them. Ensure your explanations are clear and concise.
Focus on Support & RCA: Since this role has a strong support component, highlight examples of your troubleshooting expertise, root cause analysis, and proactive measures taken to prevent future issues.
Tool Proficiency: Explicitly mention your experience with the required tools (Blue Prism, UiPath, JIRA, ServiceNow, Splunk, Tableau, scripting languages) and how you utilized them effectively.

Challenge Preparation:

Troubleshooting Scenarios: Be ready to walk through how you would diagnose and resolve common RPA issues (e.g., bot failures, performance degradation, credential issues, environmental problems).
Process Reengineering: Practice articulating how you would analyze a manual process, identify automation opportunities, and design an efficient RPA solution.
Stakeholder Communication: Prepare to explain technical concepts and the impact of RPA solutions to non-technical business stakeholders, focusing on benefits and outcomes.
RPA Operations Best Practices: Familiarize yourself with best practices for RPA deployment, monitoring, security, and maintenance.

📝 Enhancement Note: The interview process will likely probe deeply into the candidate's ability to handle production issues, perform root cause analysis, and maintain operational stability, given the job description's strong emphasis on support responsibilities.

🛠 Tools & Technology Stack

Primary Tools:

RPA Platforms: Blue Prism, UiPath (mandatory for at least one, experience with both is a plus).
Scripting & Automation: MS SQL (scripting), VBA, Python, C#, JSON, PowerShell (for enhancements, integrations, and utility scripts).
Collaboration & Project Management: Confluence (documentation, knowledge base), JIRA (issue tracking, workflow management).
Service Management: ServiceNow (for incident management, change requests, and potentially SLA tracking).

Analytics & Reporting:

Monitoring: Splunk (for log analysis, performance monitoring, and troubleshooting RPA environments).
Visualization: Tableau (for creating dashboards and reports on bot performance, efficiency, and ROI).

CRM & Automation:

Integration: While not explicitly named, experience with integrating RPA bots with various enterprise systems (e.g., CRMs, ERPs, financial systems) is implied through the need to manage complex, multi-application environments. Knowledge of APIs and data exchange formats (like JSON) would be beneficial.

📝 Enhancement Note: The explicit mention of Blue Prism and UiPath, alongside a suite of IT operations and development tools like JIRA, ServiceNow, Splunk, and Tableau, indicates a mature and integrated technology environment for managing RPA lifecycles.

👥 Team Culture & Values

Operations Values:

Excellence in Execution: A commitment to delivering high-quality, reliable RPA solutions and support, meeting or exceeding SLAs.
Continuous Improvement: A mindset focused on identifying opportunities to enhance processes, optimize bot performance, and refine support procedures for greater efficiency and effectiveness.
Collaboration & Partnership: Fostering strong working relationships with business partners and internal IT teams to ensure automations align with business needs and are seamlessly integrated into operations.
Data-Driven Decision Making: Utilizing data from monitoring and analytics tools to inform decisions, troubleshoot issues, and demonstrate the value and impact of RPA initiatives.
Security & Compliance: Upholding strict adherence to security protocols, access management policies, and regulatory compliance standards in all aspects of RPA operations.

Collaboration Style:

Cross-functional Integration: Working effectively with business stakeholders to understand their needs, gather requirements for enhancements, and communicate the status of automations.
Process Review Culture: Actively participating in reviews of existing processes and RPA solutions to identify areas for improvement, share knowledge, and ensure best practices are followed.
Knowledge Sharing: Contributing to a shared knowledge base (e.g., in Confluence) and actively sharing insights and solutions with team members to build collective expertise and support efficiency.

📝 Enhancement Note: Sun Life's stated values of "Shine Together, Make Life Brighter & Shape the Future" suggest a culture that values teamwork, positive impact, and forward-thinking innovation, which would naturally extend to its operations and technology teams.

⚡ Challenges & Growth Opportunities

Challenges:

Managing Production Stability: Ensuring the continuous and reliable operation of a large number of bots across diverse applications in a complex financial services environment.
Root Cause Analysis Complexity: Diagnosing and resolving issues that may stem from the bot itself, the underlying applications, infrastructure, or network, requiring deep analytical skills.
Adapting to System Changes: Proactively managing the impact of updates or changes in integrated business applications on existing RPA processes without causing disruptions.
Scaling Automation Efforts: Contributing to the growth of RPA by supporting new automations and ensuring the infrastructure and support mechanisms can scale effectively with demand.
Keeping Pace with Technology: Staying abreast of evolving RPA technologies, automation best practices, and emerging trends in digital transformation.

Learning & Development Opportunities:

Advanced RPA Certifications: Pursuing higher-level certifications in Blue Prism or UiPath, or exploring specialized modules.
Cross-Training in Automation: Gaining exposure to other automation technologies used by SLGS, such as AI, machine learning, or advanced workflow automation tools.
IT Operations & Service Management: Deepening knowledge in ITIL frameworks, cloud infrastructure management, and advanced monitoring techniques.
Process Improvement Methodologies: Learning and applying methodologies like Lean or Six Sigma to further optimize business processes for automation.
Leadership Development: Opportunities to take on project leadership roles, mentor junior team members, and contribute to strategic planning for the RPA program.

📝 Enhancement Note: The challenges inherent in supporting critical production systems in a regulated industry like financial services are significant, requiring a robust approach to problem-solving and continuous learning.

💡 Interview Preparation

Strategy Questions:

"Describe a time you encountered a critical production issue with an RPA bot. How did you approach the root cause analysis, what steps did you take to resolve it, and what did you learn from the experience?" (Assesses RCA, problem-solving, and learning agility)
"How would you ensure the stability and scalability of our RPA environment as we onboard more bots and handle increasing transaction volumes?" (Evaluates operational planning, infrastructure awareness, and proactive management)

Company & Culture Questions:

"Based on your understanding of Sun Life and SLGS, how do you see RPA contributing to the company's digital transformation goals and its mission to 'Make Life Brighter'?" (Gauges research and alignment with company vision)
"How do you prioritize competing support requests from different business units, especially when dealing with critical production issues?" (Assesses prioritization, time management, and stakeholder communication)

Portfolio Presentation Strategy:

Focus on Impact: For each case study, clearly state the "Before" (manual process, challenges) and "After" (automated process, benefits, ROI) with quantifiable metrics.
Highlight Support & RCA: Dedicate a portion of your presentation to a complex support scenario you managed, detailing your troubleshooting methodology and the resolution.
Demonstrate Tool Proficiency: When discussing projects, explicitly mention how you used Blue Prism/UiPath, JIRA, ServiceNow, Splunk, Tableau, or scripting languages to achieve outcomes.
Storytelling: Frame your experience as a narrative – the challenge, your role in overcoming it, and the positive impact.
Be Prepared for Technical Deep Dives: Anticipate questions about your code, design choices, and troubleshooting steps.

📝 Enhancement Note: Interview questions will likely focus heavily on practical application of RPA knowledge in a support context, problem-solving abilities, and how well the candidate can integrate into Sun Life's operational framework.

📌 Application Steps

To apply for this operations position:

Submit your application through the provided Workday link.
Tailor Your Resume: Highlight experience with Blue Prism, UiPath, production support, root cause analysis, and the specified tools (JIRA, ServiceNow, Splunk, Tableau, scripting languages). Quantify achievements with metrics.
Prepare Your Portfolio: Select 2-3 strong case studies showcasing RPA development, significant support contributions, and process improvements. Be ready to discuss them in detail, focusing on quantifiable business impact and your role.
Practice Interview Responses: Prepare answers for common RPA support, troubleshooting, and behavioral questions, drawing from your experience. Rehearse explaining complex technical concepts clearly and concisely.
Research Sun Life & SLGS: Understand the company's mission, values, and its emphasis on digital transformation. Be prepared to articulate how your RPA skills align with their strategic objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

RPA Developer (Blue Prism & UI Path)