Retail - PT Picture Framer

📍 Job Overview

Job Title: Retail - PT Picture Framer

Company: Michaels Stores

Location: Williamsville-5055 Transit Rd, Williamsville, United States of America

Job Type: Part time

Category: Retail Operations / GTM Support

Date Posted: 2026-08-14

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in driving customer engagement and revenue within the custom framing department, focusing on building strong customer relationships to deliver tailored framing solutions.

• Responsibilities include maintaining visual merchandising standards for ready-made frames and other assigned areas, ensuring a compelling customer shopping experience.

• The position requires meticulous order processing for custom framing, ensuring high-quality execution and timely delivery to meet customer expectations.

• This role also involves supporting broader store operations, including inventory management, stocking, and assisting with omni-channel processes to enhance overall store efficiency and customer satisfaction.

• A key aspect is upholding company standards for safety, cleanliness, and operational procedures to foster a positive and productive work environment.

📝 Enhancement Note: While this role is in a retail environment, the "Picture Framer" aspect, combined with "building customer relationships while creating a memorable framing solution" and "deliver sales and production results," suggests a need for operational efficiency in production, inventory management of framing materials, and customer-facing sales skills that directly impact revenue. This bridges retail execution with elements of GTM support by driving direct sales and ensuring product quality.

📈 Primary Responsibilities

• Foster strong customer relationships through personalized interactions, utilizing the "Elevated ABC Deliver" methodology to understand needs and recommend custom framing solutions.

• Execute custom framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction and repeat business.

• Maintain and merchandise the ready-made frame department, as well as other assigned areas, ensuring product availability, visual appeal, and adherence to planograms.

• Provide exceptional customer service by assisting shoppers, locating products, and offering solutions, contributing to a positive and efficient shopping environment.

• Participate actively in truck un-load and stocking processes, ensuring adherence to Standard Operating Procedures (SOPs) and maintaining stock integrity and availability.

• Operate the cash register efficiently and accurately, adhering to all cash handling and transaction processing standards.

• Support company-wide shrink prevention and safety programs, contributing to a secure and accident-free workplace.

• Assist with the execution of omni-channel processes, such as Buy Online, Pick-up In Store (BOPIS), to enhance customer convenience and sales opportunities.

• Ensure all assigned areas are clean, organized, and clutter-free, maintaining the store's overall presentation and operational readiness.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and consistent execution of business practices.

📝 Enhancement Note: The responsibilities emphasize a blend of direct customer interaction for sales and service, coupled with back-end operational tasks like inventory management and order fulfillment. The "Elevated ABC Deliver" methodology implies a structured sales approach, and the emphasis on "quality and on time" framing orders highlights production efficiency.

🎓 Skills & Qualifications

Education: While no specific degree is mentioned, a foundational understanding of mathematics for measurements and basic computer literacy is required.

Experience: 0-2 years of experience is expected, with a focus on customer-facing roles and operational tasks.

Required Skills:

• Basic computer skills for POS and potentially order management systems.

• Basic measuring skills for custom framing projects.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service and interpersonal skills for building rapport and addressing customer needs.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

• Effective cash handling and transaction processing capabilities.

• Physical stamina to stand for long periods, lift heavy items, and perform bending/reaching tasks. Preferred Skills:

• Previous retail experience, particularly in a sales or customer-facing role.

• Experience in selling products and/or services, with a proven ability to meet sales targets.

• Familiarity with visual merchandising principles to maintain department presentation.

• Experience with inventory management tasks, including stocking and receiving.

• Basic understanding of art or design principles to assist customers with framing choices.

📝 Enhancement Note: The requirements highlight practical, hands-on skills for the framing aspect and essential retail competencies for customer service and sales. The "0-2 years" experience level indicates that on-the-job training will be provided for specialized framing equipment and procedures.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of customer engagement strategies that led to successful sales or problem resolution.

• Examples of maintaining organized workspaces or departments, showcasing attention to detail and efficiency.

• Documentation of adherence to specific procedural guidelines or SOPs in previous roles.

• Evidence of accuracy in tasks such as order fulfillment, measuring, or cash handling. Process Documentation:

• Ability to follow and document established framing order processes from initial consultation to completion.

• Understanding of workflow for managing inventory of framing materials and ready-made frames.

• Familiarity with processes for receiving, stocking, and merchandising products.

• Adherence to safety protocols and procedures in a retail and workshop environment.

📝 Enhancement Note: For an entry-level to early-career role like this, a formal portfolio might not be strictly required, but candidates should be prepared to discuss examples of their work and problem-solving skills. The emphasis would be on demonstrating an understanding of process, attention to detail, and customer focus rather than complex system implementations.

💵 Compensation & Benefits

Salary Range: $16.25 - $19.10 per hour.

This range reflects the entry-level to early-career nature of the role, considering the location and the specific skills required for custom framing and retail operations.

Benefits:

• 401(k) with employer match: Provides a retirement savings opportunity with company contribution.

• Employee Assistance Program (EAP): Offers confidential support for personal and work-related challenges.

• Medical, Dental, and Vision coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine services: Convenient access to healthcare professionals remotely.

• Flexible spending accounts (FSAs): Allows pre-tax contributions for healthcare or dependent care expenses.

• Commuter benefits: Assistance with transportation costs to and from work.

• Tuition assistance: Support for continuing education and skill development.

• Adoption assistance: Financial aid for team members pursuing adoption.

• Employee discounts: Significant savings on Michaels products and services.

• Access to partner discount programs: Additional savings through affiliated companies.

Working Hours: Part-time, with potential for overtime compensation. Work hours include nights, weekends, and early mornings, typical for a retail environment.

📝 Enhancement Note: The salary range is provided based on the "Total Base Pay Range for this Position" explicitly stated in the job description. The benefits listed are directly extracted from the provided text, highlighting a comprehensive package for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing). Michaels operates as a leading destination for creative supplies and custom framing in North America.

Company Size: Over 1,300 stores across North America, indicating a large, established retail organization with significant operational infrastructure.

Founded: 1973, with headquarters in Irving, Texas. This long history signifies stability and deep-rooted expertise in the arts and crafts market.

Team Structure:

• The role operates within a store-level team, likely reporting to a Store Manager or a designated Framing Department Lead.

• Collaboration is expected with fellow retail associates, cashiers, and potentially other department specialists.

• Cross-functional interaction is inherent in supporting omni-channel processes and general store operations. Methodology:

• Emphasis on Standard Operating Procedures (SOPs) for consistent execution of tasks and compliance.

• "Elevated ABC Deliver" methodology for customer engagement and sales, suggesting a structured approach to relationship building and solution selling.

• Focus on data-driven decisions through tracking sales, production results, and inventory management.

• Commitment to safety and shrink prevention programs as core operational practices.

Company Website: www.michaels.com

📝 Enhancement Note: The company context highlights Michaels' scale and established presence in the retail sector. The mention of "Elevated ABC Deliver" points to a structured approach to customer engagement, which is relevant for operational roles focused on driving sales and customer satisfaction.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to early-career position (0-2 years experience) within retail operations, specifically focused on the custom framing department. It's a hands-on role requiring direct customer interaction and production skills.

Reporting Structure: The Picture Framer will report to store management, likely a Store Manager or Assistant Store Manager, and may receive direct guidance from a Lead Framer or departmental supervisor if one exists.

Operations Impact: This role directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction by providing quality products and excellent service. Efficient operations in the framing department and general store upkeep also support the broader business goals of Michaels.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, equipment operation, and sales strategies.

• Advancement: Potential to move into a Lead Picture Framer role, or other retail leadership positions within Michaels stores (e.g., Key Holder, Assistant Manager) by demonstrating strong performance, customer service, and operational leadership.

• Cross-training: Exposure to various store operations, including merchandising, inventory management, and customer service across different departments.

📝 Enhancement Note: The growth analysis focuses on the typical career path within a large retail organization like Michaels, emphasizing skill acquisition in a specialized area and the potential for advancement into leadership roles through demonstrated performance and operational acumen.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and involves both sales floor interaction and a dedicated framing workshop area.

Office Location(s): Williamsville-5055 Transit Rd, Williamsville, NY. The store is located in a public retail area, likely with accessible parking and public transport options.

Workspace Context:

• Customer Interaction: Primarily a public retail store setting, requiring interaction with a diverse customer base.

• Framing Workshop: A designated area within the store where framing equipment (glass cutter, heat press) is used. This area may have specific environmental considerations.

• Stock Rooms: Some stock rooms may not be climate controlled, requiring adaptability.

• Outdoor Work: Occasional outdoor tasks may be assigned, such as retrieving shopping carts or during truck unloading.

Work Schedule: Part-time employment. Work hours include nights, weekends, and early mornings. Flexibility is required to accommodate peak retail periods and store operational needs.

📝 Enhancement Note: The description clearly outlines a typical retail store environment, highlighting the need for adaptability to different work zones (sales floor, workshop, stock room, outdoors) and flexible scheduling, which are common in on-site retail operations roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the application and resume, focusing on relevant experience and required skills.

• In-Person Interview: This will likely involve meeting with store management to discuss customer service philosophy, problem-solving abilities, and understanding of the Picture Framer role. Expect behavioral questions related to teamwork, handling difficult customers, and sales scenarios.

• Skills Assessment: A practical demonstration of basic measuring skills and potentially a brief discussion or observation of how one might approach operating framing equipment (if feasible and safe to demonstrate).

• Cultural Fit: Assessment of alignment with Michaels' values of creativity, customer service, and teamwork.

Portfolio Review Tips:

• While a formal portfolio isn't explicitly required for this role, be prepared to discuss examples of:

  • How you've built positive customer relationships.
  • Instances where you've solved a customer's problem or met a specific need.
  • Your approach to maintaining organization and cleanliness in a workspace.
  • Any experience with sales or upselling.
  • Your understanding of quality and attention to detail in your work.

• Quantify achievements where possible (e.g., "assisted X number of customers daily," "maintained department standards for Y weeks"). Challenge Preparation:

• Be ready to answer hypothetical scenarios related to customer service in a retail setting, such as: "A customer is unhappy with their custom framing order. What do you do?" or "How would you approach a customer who seems unsure about their framing choices?"

• Prepare to discuss your understanding of the importance of accuracy in measurements and order details for custom work.

• Think about how you would manage your time effectively between serving customers on the floor and fulfilling framing orders in the workshop.

📝 Enhancement Note: The interview process and preparation tips are tailored to an entry-level retail role. The emphasis is on practical skills, customer interaction, and adherence to company procedures, with portfolio discussions focusing on relevant experiences rather than formal documentation.

🛠 Tools & Technology Stack

Primary Tools:

• POS (Point of Sale) System: For processing transactions, managing sales, and potentially accessing customer order history.

• Framing Equipment:

  • Glass cutter: For precise cutting of glass or acrylic for frames.
  • Framing equipment: Specific machinery for cutting mats, assembling frames, and potentially heat presses for mounting.

• Measuring Tools: Rulers, tape measures, calipers for accurate project specifications.

Analytics & Reporting:

• Basic sales reporting through the POS system to track individual and department performance.

• Inventory management systems for tracking framing materials, ready-made frames, and other store merchandise. CRM & Automation:

• Customer Relationship Management (CRM) functionalities may be integrated into the POS or a separate system to track customer preferences and order history for custom framing.

• Omni-channel fulfillment systems to manage online orders for in-store pickup or other fulfillment methods.

📝 Enhancement Note: This section focuses on the essential tools and technologies for a retail Picture Framer. The emphasis is on practical operational tools rather than complex analytics platforms, reflecting the role's hands-on nature.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels' core purpose is to fuel the joy of creativity and celebration, which should be reflected in customer interactions and product offerings.

• Customer Focus: A strong emphasis on building customer relationships, providing solutions, and delivering friendly service.

• Efficiency & Quality: Adherence to SOPs, timely order completion, and high-quality craftsmanship in framing are crucial for operational success.

• Teamwork: Collaboration is essential for store operations, including stocking, customer support, and omni-channel processes.

• Safety & Compliance: Maintaining a safe work environment and adhering to all company policies and legal requirements.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store associates to ensure a cohesive customer experience, whether on the sales floor or in processing orders.

• Process-Oriented: Following established procedures for framing, sales, and inventory management to ensure consistency and accuracy.

• Supportive Environment: Contributing to a positive atmosphere where team members help each other meet store goals and customer needs.

• Communication: Clear and respectful communication with customers and colleagues is vital for efficient operations and problem resolution.

📝 Enhancement Note: The team culture and values are derived from Michaels' stated purpose and operational priorities, emphasizing a blend of creative spirit with a structured, customer-centric approach to retail operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing time between assisting customers on the sales floor, fulfilling custom framing orders, and completing operational tasks like stocking.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to complex artistic visions.

• Production Accuracy: Ensuring precise measurements and high-quality execution for every custom framing order to maintain brand reputation.

• Adapting to Retail Pace: Thriving in a fast-paced retail environment with varying customer traffic and operational demands.

Learning & Development Opportunities:

• Framing Expertise: Gaining specialized skills in custom framing design, material selection, and production techniques.

• Sales & Customer Service: Enhancing abilities in consultative selling, relationship building, and resolving customer inquiries.

• Operational Proficiency: Developing skills in inventory management, visual merchandising, and point-of-sale systems.

• Career Progression: Opportunities to advance into leadership roles within Michaels stores through demonstrated performance and dedication.

📝 Enhancement Note: This section outlines the inherent challenges of a hands-on, customer-facing retail role and highlights the specific learning opportunities available within Michaels, particularly in specialized craft areas and broader retail operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to build a relationship with a customer to meet their needs. What was the outcome?" (Assesses relationship-building and sales skills).

• "Imagine a customer is unhappy with their custom framing order due to a misunderstanding of the design. How would you handle this situation?" (Tests problem-solving, customer service, and adherence to process).

• "How do you ensure accuracy and quality in your work, especially when dealing with detailed tasks like measuring or assembly?" (Evaluates attention to detail and commitment to quality).

• "How would you prioritize your tasks if you had customers waiting on the sales floor and an urgent framing order to complete simultaneously?" (Assesses time management and prioritization skills). Company & Culture Questions:

• "What interests you about Michaels and specifically the Picture Framer role?" (Gauges genuine interest and alignment with the brand).

• "How do you contribute to a positive and collaborative team environment?" (Assesses teamwork and cultural fit).

• "What does 'customer service' mean to you in a retail context?" (Evaluates understanding of customer-centric operations). Portfolio Presentation Strategy:

• While a formal portfolio isn't expected, prepare to discuss specific examples from your past experiences that demonstrate the required skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers for behavioral questions.

• Be ready to articulate your understanding of the custom framing process and your ability to follow detailed instructions and quality standards.

• If you have any relevant craft or artistic experience, be prepared to discuss it in the context of understanding customer needs for creative projects.

📝 Enhancement Note: These interview preparation points are designed to help a candidate anticipate common retail and role-specific questions, focusing on demonstrating practical skills, customer focus, and alignment with Michaels' operational values.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Tailor your resume: Highlight any previous customer service, sales, or hands-on production experience. Emphasize skills such as measuring, attention to detail, and operating equipment.

• Prepare for interview questions: Practice answering behavioral questions using the STAR method, focusing on examples that demonstrate your customer service, problem-solving, and operational capabilities.

• Research Michaels: Understand the company's mission, values, and the importance of the custom framing department. Be ready to articulate why you are a good fit for their creative and customer-centric environment.

• Showcase your practical skills: Be prepared to discuss your comfort level with using tools, following instructions, and maintaining quality standards in your work.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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