Retail - PT Framer

📍 Job Overview

Job Title: Retail - PT Framer

Company: Michaels Stores

Location: Store - 410 Oyster Bay Rd, Hicksville, New York, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: April 27, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on delivering exceptional customer experiences within a retail environment, specifically within the custom framing department.

• Key responsibilities include building customer relationships, understanding their creative needs, and translating those into tangible framing solutions.

• The position requires proficiency in operating specialized framing equipment and adhering to Standard Operating Procedures (SOPs) for sales, production, and store maintenance.

• It involves a blend of direct customer interaction, sales, and hands-on production work to ensure high-quality, timely custom framing orders.

📝 Enhancement Note: The "PT" in the job title signifies "Part-Time," and the role is clearly situated within a retail store setting, focusing on the custom framing service. The description emphasizes customer relationship building and sales within this specialized department, indicating a need for both service and sales acumen.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and maintain strong customer relationships by actively engaging with them, understanding their artistic vision, and guiding them through custom framing design options.
  • Utilize "Elevated ABC Deliver" methodology to drive sales and achieve personal designer and production targets.
  • Acknowledge customers promptly, assist in locating products, and provide comprehensive solutions to meet their needs.

• Custom Framing Production:

  • Accurately complete custom framing orders, ensuring high-quality craftsmanship and adherence to production timelines.
  • Operate framing equipment, including but not limited to, mat cutters, saws, and assembly tools, with precision and safety.
  • Maintain the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes, to ensure optimal presentation and stock levels.

• Store Operations & Maintenance:

  • Ensure a safe, clean, and clutter-free environment for both customers and team members by adhering to Standard Operating Procedures (SOPs).
  • Participate actively in truck un-loading and stocking processes, ensuring compliance with truck standards and budget.
  • Maintain assigned areas, including the ready-made frame department, to visual merchandising standards.

• Point of Sale & Omni-Channel Support:

  • Operate the cash register accurately and execute cash handling procedures according to company standards.
  • Assist with and support various omni-channel processes to provide a seamless customer experience across all touchpoints.

• Teamwork & Compliance:

  • Adhere to all company policies, SOPs, and safety programs to ensure compliance with applicable laws and requirements.

  • Interact positively and respectfully with colleagues, promoting a collaborative and supportive work environment.

  • Support shrink and safety initiatives to minimize losses and maintain a secure workplace.

📝 Enhancement Note: The responsibilities are detailed and cover customer interaction, specialized production, general store upkeep, and compliance. The mention of "Elevated ABC Deliver" suggests a specific sales training program that candidates should be aware of. "SISO" and "Directed Replenishment" indicate a structured approach to inventory management that may require specific operational understanding.

🎓 Skills & Qualifications

Education:

Experience:

• Required:

  • Demonstrated ability to perform basic computer functions.
  • Proficiency in basic measuring skills for precise order fulfillment.
  • Ability to operate specialized framing equipment and tools such as a glass cutter.

• Preferred:

  • Prior experience in a retail environment, demonstrating an understanding of store operations and customer flow.

Required Skills:

• Customer Service Excellence: Ability to provide friendly, helpful, and engaging service to diverse customer needs.

• Sales Acumen: Aptitude for understanding customer needs, recommending solutions, and driving sales within the framing department.

• Basic Measurement & Math Skills: Precision in taking measurements and performing calculations for custom orders.

• Operational Proficiency: Ability to operate framing equipment, glass cutters, and cash registers safely and efficiently.

• Adherence to SOPs: Commitment to following established procedures for sales, production, safety, and store operations.

Preferred Skills:

• Custom Framing Expertise: Familiarity with framing techniques, materials, and design principles.

• Retail Merchandising: Understanding of visual presentation standards for retail displays.

• Inventory Management: Basic knowledge of stock rotation and replenishment processes.

• Omni-channel Support: Experience with integrated retail processes (e.g., online order pickup).

📝 Enhancement Note: The requirements are clearly divided into "Minimum" and "Preferred." The "Minimum" category highlights functional skills like computer use, measuring, and equipment operation, suggesting that hands-on training for specific framing techniques will be provided. The "Preferred" category points towards candidates with existing retail or sales backgrounds as being ideal.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly requested for this entry-level retail position, candidates are encouraged to highlight instances of successful customer problem-solving and sales achievements in their resume.

• Demonstrating an ability to follow processes accurately and efficiently is key, so examples of meticulous work or adherence to guidelines are beneficial.

• Any experience with point-of-sale (POS) systems or inventory management software can be noted.

Process Documentation:

• Candidates should be prepared to discuss their understanding and application of Standard Operating Procedures (SOPs).

• Examples of how they have ensured accuracy and quality in previous tasks, particularly those involving measurement or assembly, would be valuable.

• Discussion around maintaining a clean and organized workspace, and contributing to efficient workflow, is relevant.

📝 Enhancement Note: For an entry-level retail role like this, a formal portfolio is generally not expected. The focus will be on practical skills, customer service aptitude, and the ability to learn and follow established processes. Candidates should prepare to speak about past experiences that demonstrate these qualities, rather than presenting a visual portfolio.

💵 Compensation & Benefits

Salary Range:

• The stated total base pay range for this position is $17.25 - $20.30 per hour.

Benefits:

• For Part-Time Team Members:

  • Health insurance (medical, dental, and vision) - Specific eligibility criteria may apply based on hours worked.
  • Paid time off (PTO) - Accrual rates may vary based on hours worked.
  • Tuition assistance - A valuable benefit for those looking to further their education while working.
  • Generous employee discounts on Michaels products - A significant perk for creative individuals.

Working Hours:

• This is a Part-Time position.

• The job description indicates that work hours include nights, weekends, and early mornings, reflecting the typical operational needs of a retail environment.

• While the exact number of hours per week is not specified, typical part-time roles can range from 10-25 hours.

📝 Enhancement Note: The salary range provided is specific and competitive for the location and industry. The benefits listed are comprehensive for a part-time role, with a note that eligibility for certain benefits like health insurance may depend on the number of hours worked, which is common for part-time positions. The mention of "Total Base Pay Range" suggests that this is the primary compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail

Company Size: Large (over 1,000 employees, based on Michaels' global presence)

Founded: 1973

Company Description: Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores across the US and Canada and online. They are dedicated to inspiring and supporting creativity for all.

Company Specialties: Arts and crafts supplies, custom framing, seasonal decor, DIY projects, party supplies.

Team Structure:

• Local Store Team: This role is part of a local store team, reporting to store management (e.g., Store Manager, Assistant Manager, or Framing Department Manager).

• Cross-functional Collaboration: While primarily focused on the framing department, team members collaborate with other store associates for general customer service, stocking, and operational tasks.

• Specialized Roles: The store includes various specialized roles such as framers, cashiers, visual merchandisers, and management, all working towards common store goals.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process-Oriented Operations: Adherence to Standard Operating Procedures (SOPs) is crucial for consistency, safety, and compliance across all store functions.

• Data-Informed Merchandising: While not explicitly detailed for this role, retail operations generally rely on sales data and customer traffic patterns to inform merchandising and stocking decisions.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture appears to be focused on creativity, customer engagement, and operational efficiency. The emphasis on SOPs suggests a structured environment, while the "joy of creativity" and "celebrating" aspects point to a more personable and inspiring workplace. The large company size means established training programs and career pathways, even for part-time roles.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialized Retail Associate

Reporting Structure:

• The Retail Framer will report to the store's management team, likely the Framer Manager, Assistant Store Manager, or Store Manager.

Operations Impact:

• Directly impacts store revenue through sales of custom framing services and related products.

• Contributes to customer satisfaction and loyalty by providing expert advice and high-quality craftsmanship.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled Custom Framer, mastering various techniques and design principles.

• Retail Advancement: Potential to move into supervisory or management roles within the store (e.g., Framing Manager, Assistant Store Manager, Store Manager) with demonstrated performance and leadership potential.

• Cross-Departmental Experience: Opportunity to gain experience in other store departments, broadening retail operational knowledge.

• Further Education Support: Utilization of tuition assistance benefits can support career growth outside of the immediate role.

📝 Enhancement Note: This role offers clear pathways for growth within the retail environment. The emphasis on skill development in custom framing is a key differentiator, potentially leading to specialized roles or management positions. The company's size and structure suggest potential for internal mobility.

🌐 Work Environment

Office Type: Public Retail Store

Office Location(s): Store - 410 Oyster Bay Rd, Hicksville, New York. This is a physical retail store location.

Workspace Context:

• Customer-Facing Environment: The primary workspace is the retail floor and the custom framing shop area, which involves direct interaction with customers.

• Tools & Technology: Access to specialized framing equipment, glass cutters, heat presses, and a point-of-sale (POS) system. Basic computer access for operational tasks.

• Team Interaction: Frequent collaboration with other store associates and direct supervision from management.

• Physical Demands: The role requires standing for extended periods, lifting heavy boxes, bending, reaching, and using ladders. The frame shop environment may involve specific safety considerations.

Work Schedule:

• Part-time, with required availability for nights, weekends, and early mornings. Flexibility in scheduling is often a key aspect of part-time retail roles.

📝 Enhancement Note: The work environment is dynamic and customer-focused, requiring adaptability and strong interpersonal skills. The framing shop itself is a specialized area within the store, demanding specific safety awareness and technical proficiency. The schedule flexibility is typical for part-time retail, allowing for diverse work-life balance options.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete any online application questions.

• Screening Call: A brief phone call with an HR representative or hiring manager to assess basic qualifications, interest, and availability.

• In-Person Interview: Typically involves meeting with the store manager or framing department manager. This interview will focus on:

  • Customer service philosophy and experience.
  • Problem-solving scenarios related to customer interactions.
  • Understanding of the retail environment and willingness to learn.
  • Basic skills assessment (measuring, computer familiarity).
  • Discussion of availability and fit with the team.

• Skills Demonstration (Potential): For the framing aspect, there might be a brief demonstration of basic measuring or an explanation of how they would approach a framing design consultation.

• Offer: If successful, an offer of employment will be extended.

Portfolio Review Tips:

• As this is an entry-level role, a formal portfolio is not expected.

• Instead, prepare to discuss specific examples from past experiences (retail, customer service, personal projects) that demonstrate:

  • Your ability to build rapport with customers.
  • How you solved a customer problem or met a specific need.
  • Your attention to detail and accuracy in tasks.
  • Your experience or comfort level with tools or hands-on work.

Challenge Preparation:

• Be ready to answer situational questions, such as:

  • "How would you handle a customer who is unhappy with their custom framing order?"
  • "Describe a time you had to learn a new skill quickly."
  • "How would you approach a customer who seems unsure about their framing choices?"
  • "What does good customer service mean to you in a retail setting?"

• Be prepared to discuss your understanding of basic measurements and how you ensure accuracy.

📝 Enhancement Note: The interview process for this role will likely be practical and focused on assessing customer service skills, learning aptitude, and basic operational capabilities. Candidates should be ready to articulate their experiences using the STAR method (Situation, Task, Action, Result) when answering behavioral questions, even if those experiences are from non-work settings.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing sales transactions, managing customer accounts, and handling payments.

• Custom Framing Software/Design Tools: Software used to design custom frames, calculate costs, and generate work orders. Candidates will likely receive training on this.

• Framing Equipment: Specialized machinery for cutting mats, glass, and assembling frames (e.g., mat cutters, saws, framing guns, heat presses).

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order fulfillment.

Analytics & Reporting:

• Basic Computer Skills: Proficiency in using computers for tasks such as email, internal communication platforms, and potentially basic data entry or look-up functions related to orders.

CRM & Automation:

• Customer Relationship Management (CRM) Aspects: The POS system or dedicated framing software usually incorporates CRM functionalities to track customer preferences, order history, and contact information.

• Inventory Management Systems: Tools for tracking stock levels of framing materials, ready-made frames, and related products.

📝 Enhancement Note: While candidates are expected to have basic computer skills, specific training will be provided for the specialized framing software and equipment. The emphasis is on the ability to learn and adapt to these tools rather than prior expertise.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels aims to foster a culture where creativity is celebrated and employees are encouraged to be inspired.

• Customer Focus: A strong emphasis on building relationships and providing excellent service to ensure customer satisfaction and loyalty.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and create a positive work environment.

• Integrity & Respect: Conducting business ethically and treating all individuals with respect, reflecting the company's commitment to inclusion.

• Efficiency & Quality: Striving for high-quality craftsmanship in custom framing and efficient operations across all store functions.

Collaboration Style:

• Supportive and Service-Oriented: Team members are expected to assist each other and customers readily.

• Process-Driven: Collaboration often involves following established SOPs to ensure consistency and efficiency.

• Cross-Functional Awareness: Associates are encouraged to understand how different roles and departments contribute to the overall store success.

📝 Enhancement Note: The company values align with a service-oriented retail environment that also celebrates creativity. The emphasis on teamwork and respect is crucial for maintaining a positive store atmosphere, especially in a customer-facing role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Managing customer consultations, production tasks, and general store duties simultaneously.

• Handling Difficult Customers: Effectively addressing customer concerns or complaints regarding custom framing orders.

• Learning Specialized Skills: Mastering the operation of framing equipment and design software requires attention and practice.

• Maintaining High Standards: Consistently producing high-quality framing work while meeting production deadlines.

• Adapting to Retail Schedules: Working nights, weekends, and potentially early mornings can be a challenge for some.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing techniques, equipment operation, and sales processes.

• Product Knowledge: Deepening understanding of framing materials, artwork preservation, and design trends.

• Customer Service Skills: Enhancing consultative selling and conflict resolution abilities.

• Tuition Assistance: Pursuing further education relevant to retail management, design, or business.

• Internal Advancement: Opportunities to progress into leadership roles within the store.

📝 Enhancement Note: The challenges presented are typical for a specialized retail role, offering opportunities for skill development and problem-solving. The growth opportunities are well-defined within the company structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales:

  • "Describe your approach to helping a customer who is unsure about what they want."
  • "How would you handle a situation where a customer is unhappy with the final product?"
  • "Tell me about a time you successfully sold a product or service by understanding a customer's needs."

• Skills & Aptitude:

  • "What experience do you have with measuring or using tools?"
  • "How comfortable are you with learning new technical equipment?"
  • "Describe your understanding of basic computer functions."

• Work Ethic & Teamwork:

  • "How do you prioritize tasks when you have multiple demands?"
  • "What does teamwork mean to you in a retail environment?"
  • "How do you handle feedback or constructive criticism?"

• Company & Role Specific:

  • "Why are you interested in working for Michaels, specifically in the framing department?"
  • "What do you know about custom framing?" (Research basic framing concepts and materials)

Company & Culture Questions:

• Research Michaels' mission and values. Be prepared to articulate why they resonate with you.

• Understand the company's focus on creativity and customer experience.

Portfolio Presentation Strategy:

• Since a formal portfolio is not required, focus on preparing concrete examples from your past experiences (work, school, or personal projects) that highlight:

  • Your problem-solving skills.
  • Your customer service approach.
  • Your attention to detail and accuracy.
  • Your ability to learn new skills.
  • Any sales success stories.

• Be ready to verbally "walk through" these examples using the STAR method.

📝 Enhancement Note: Preparation should focus on demonstrating a strong customer-centric attitude, a willingness to learn specialized skills, and reliability. Candidates should be ready to articulate specific examples of their capabilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail, or hands-on experience. Emphasize skills like basic measuring, computer use, and any experience with tools or equipment. Use keywords from the job description such as "customer service," "sales," "retail operations," "measuring skills," and "team collaboration."

• Prepare Specific Examples: Think of 2-3 specific situations from your past that demonstrate your ability to handle customer interactions, solve problems, learn new skills, or work meticulously. Be ready to discuss these using the STAR method.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), mission, and values. This will help you articulate your interest and cultural fit during an interview.

• Confirm Availability: Be clear about your availability, especially regarding nights, weekends, and early mornings, as this is a critical factor for part-time retail roles.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.