Retail Part Time Framer

📍 Job Overview

Job Title: Retail Part Time Framer

Company: Michaels Stores

Location: Bay Shore, New York, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: August 10, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales within the Custom Framing department by providing expert design consultation and product recommendations.

• Ensure operational efficiency by adhering to Standard Operating Procedures (SOPs) for sales, production, and inventory management.

• Maintain store presentation standards, focusing on merchandising, stock replenishment, and a clean, safe environment.

• Execute all point-of-sale (POS) transactions accurately and efficiently, including cash handling and supporting omni-channel processes.

📝 Enhancement Note: This role is positioned as an entry-level opportunity within retail operations, specifically focusing on the specialized area of custom framing. The emphasis is on customer interaction, sales, and operational execution within a retail store environment. While not a traditional "Revenue Operations" or "Sales Operations" role in a B2B context, it requires similar skills in driving revenue, managing processes, and ensuring customer satisfaction, albeit in a B2C retail setting.

📈 Primary Responsibilities

• Build strong customer relationships through personalized design consultations, utilizing the Elevated ABC Deliver methodology to understand customer needs and recommend appropriate custom framing solutions.

• Achieve and exceed sales and production targets for the Custom Framing department, contributing directly to store revenue goals.

• Meticulously complete custom framing orders, ensuring high-quality craftsmanship and adherence to delivery timelines.

• Maintain the visual appeal and stock levels of the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment processes.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and fully stocked store.

• Uphold and execute all Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational consistency.

• Actively participate in and support company shrink and safety programs, contributing to a secure and loss-preventive environment.

• Foster a positive and respectful work environment by interacting constructively with colleagues and management, promoting organizational values, and serving as a role model.

• Efficiently manage the truck un-load and stocking processes, ensuring adherence to truck standards and budget constraints.

• Operate the cash register accurately and handle all cash transactions according to established standards.

• Proactively acknowledge customers, assist with product location, and provide effective solutions to their needs.

• Support and execute omni-channel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store.

📝 Enhancement Note: The core responsibilities blend direct customer interaction and sales with operational execution. The emphasis on "Elevated ABC Deliver" suggests a structured approach to consultative selling within the framing context. The inclusion of omni-channel processes highlights the evolving nature of retail operations, requiring adaptability to various customer fulfillment methods.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience: 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic computer proficiency for POS operations and potential system navigation.

• Fundamental measuring skills for accurate order specification.

• Ability to operate specialized framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a passion for helping customers find solutions.

• Basic understanding of merchandising principles to maintain store presentation.

• Competence in cash handling and point-of-sale (POS) transaction processing.

• Ability to work collaboratively as part of a retail team.

• Effective communication skills for interacting with customers and colleagues.

• Basic problem-solving abilities to address customer needs and operational issues. Preferred Skills:

• Prior retail experience, particularly in a sales-focused environment.

• Proven experience in selling products and/or services, with a consultative approach.

• Familiarity with custom framing processes or a strong interest in learning.

• Experience with inventory management or stock replenishment.

📝 Enhancement Note: The required skills are foundational for a retail associate, with a specific emphasis on the technical aspects of framing. Preferred skills indicate a desire for candidates who can immediately contribute to sales performance and understand the nuances of a consultative selling process within the retail environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant experiences in their application and during interviews that demonstrate their ability to manage processes and drive results.

• Examples of successfully managing customer interactions, resolving issues, or contributing to sales targets are beneficial.

• Demonstrating an understanding of quality control in previous roles, particularly related to product or service delivery, will be advantageous.

• Any experience with system implementation or process improvement, even in a basic capacity, can be a differentiator. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and how they contribute to consistent operational outcomes.

• The ability to articulate how they would learn and execute specific framing processes, from customer consultation to order fulfillment, is important.

• Discussion points may include how to measure personal performance against sales and production goals.

📝 Enhancement Note: For an entry-level retail position, a formal portfolio is typically not expected. However, the focus shifts to demonstrating an understanding of and adherence to established processes. Candidates should be ready to discuss their experience with following procedures, learning new skills, and contributing to operational metrics.

💵 Compensation & Benefits

Salary Range: $17.25 - $20.30 per hour.

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health benefits for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax savings for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with work-related transportation costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for team members growing their families through adoption.

• Various Voluntary Insurance Options: Additional coverage for life, disability, and other needs.

• Employee Discounts: Significant discounts on Michaels products and services.

• Access to Partner Discount Programs: Savings on a variety of goods and services.

Working Hours: This is a part-time position. Exact hours will vary based on store needs and scheduling, potentially including nights, weekends, and early mornings. The role is listed with an AI-derived estimate of 40 hours per week, but this should be confirmed as part-time roles often have fewer hours.

📝 Enhancement Note: The salary range provided is competitive for a part-time retail position with specialized responsibilities. The extensive benefits package, even for part-time roles, indicates Michaels' commitment to team member well-being and development. The mention of "40 hours" for a part-time role is likely an AI interpretation and should be clarified with the employer, as part-time typically implies fewer than 30-35 hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading retailer for arts, crafts, and home décor in North America, serving a broad consumer base interested in creative pursuits and DIY projects.

Company Size: Over 1,300 stores across North America. This indicates a large, established retail organization with significant operational scale and a structured corporate environment.

Founded: 1973. With decades of experience, Michaels has a long-standing presence and deep understanding of the arts and crafts market.

Team Structure:

• The Custom Framing department operates as a specialized unit within the larger retail store team.

• The Framer typically reports to a Store Manager or Assistant Store Manager, with potential direct supervision from a designated Framing Lead or Department Manager if applicable.

• Close collaboration is expected with fellow retail associates for general store operations, customer assistance, and omni-channel fulfillment. Methodology:

• Emphasis on customer-centric design and sales processes ("Elevated ABC Deliver").

• Adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks, from sales to production and inventory.

• Focus on maintaining high standards for product quality, store presentation, and customer experience.

• Integration of omni-channel strategies to meet evolving customer shopping behaviors.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels' culture is rooted in fostering creativity and providing a positive customer experience. As a large retailer, there's a strong emphasis on standardized processes and operational efficiency, balanced with the need for personalized customer interactions, especially in specialized departments like Custom Framing.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations framework, specifically focused on the Custom Framing specialization. It serves as a foundational role for individuals interested in retail sales, customer service, and hands-on production within a creative environment.

Reporting Structure: The Retail Part Time Framer typically reports to the Store Manager or Assistant Store Manager, working collaboratively with other store associates.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction by providing quality products and excellent service. Efficient operations in the framing department, including accurate order fulfillment and inventory management, support the store's profitability and reputation.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, consultative sales, and POS operations.

• Advancement within Framing: Potential to move into a Lead Framer or Framing Manager role, overseeing department operations and training.

• Cross-Functional Retail Roles: Possibility to transition into other retail management or specialized roles within Michaels stores (e.g., Visual Merchandising, Inventory Management, Assistant Store Manager).

• Specialized Training: Access to company-provided training on sales techniques, product knowledge, and operational procedures.

📝 Enhancement Note: While entry-level, this role offers a clear path for growth within Michaels, particularly for those who excel in customer interaction, sales, and operational execution within the framing specialization. The company's large footprint provides numerous opportunities for internal mobility.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing area within a Michaels store.

Office Location(s): Bay Shore, New York (832 Sunrise Hwy). This is a specific, physical retail location.

Workspace Context:

• The environment is customer-facing, requiring constant interaction with the public.

• The framing shop area involves specialized equipment such as a glass cutter and heat press, necessitating adherence to safety protocols.

• While most public areas are climate-controlled, stock rooms may have less consistent temperature regulation.

• Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

Work Schedule: The schedule is part-time and includes flexibility requirements, encompassing nights, weekends, and early mornings. This allows for a dynamic work environment but requires adaptability from the team member.

📝 Enhancement Note: The work environment is typical of a busy retail setting, with the added complexity of a specialized production area (the frame shop). Team members must be comfortable with direct customer engagement, physical tasks, and a flexible schedule.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review focusing on required skills and experience.

• In-Person Interview: Likely conducted by the Store Manager or Assistant Store Manager. This will assess customer service skills, problem-solving abilities, and cultural fit. Be prepared to discuss your approach to customer interactions and how you handle challenges.

• Skills Assessment: May involve a practical demonstration or discussion related to basic measuring, computer skills, or understanding of framing concepts.

• Final Evaluation: Focus on enthusiasm for the role, Michaels' brand, and the ability to uphold company values and operational standards.

Portfolio Review Tips:

• As this is an entry-level role, a formal portfolio is not expected. However, prepare to discuss specific examples from previous roles that showcase:

  • Customer Service Excellence: Instances where you went above and beyond for a customer.
  • Sales Achievements: Contributions to sales targets or successful upselling/cross-selling.
  • Process Adherence: How you followed procedures and ensured quality in previous tasks.
  • Problem-Solving: Situations where you resolved a customer issue or improved a process.

• Use the STAR method (Situation, Task, Action, Result) to structure your examples. Challenge Preparation:

• Be ready to answer situational questions such as:

  • "How would you handle a customer who is unhappy with their custom framing order?"
  • "Describe a time you had to learn a new skill quickly for a job."
  • "How do you prioritize tasks when multiple customers need assistance simultaneously?"

• Demonstrate your understanding of the importance of safety and accuracy in a production/retail environment.

📝 Enhancement Note: The interview process will likely be hands-on and focused on assessing practical skills and customer interaction capabilities. Candidates should emphasize their enthusiasm for the creative aspect of framing and their commitment to excellent service and operational standards.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry. Proficiency with cash handling and basic computer interfaces is key.

• Custom Framing Equipment: Includes specialized tools such as a glass cutter, mat cutters, and potentially a heat press for mounting and finishing. Safe and effective operation is essential.

• Measuring Tools: Rulers, tape measures, and potentially specialized framing jigs for precise measurements.

Analytics & Reporting:

• While direct analytical tools may not be used by the Framer, understanding how sales figures and production metrics contribute to store performance is beneficial.

• The POS system will generate sales reports that inform performance. CRM & Automation:

• The POS system may have basic CRM functionalities for customer order history.

• Omni-channel processes involve integration between online and in-store systems for order fulfillment.

📝 Enhancement Note: The technology stack is focused on essential retail operations tools. The emphasis is on practical application rather than advanced data analysis or system integration management. A willingness to learn and operate specialized equipment is crucial.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and tailored solutions.

• Creativity & Inspiration: Fostering an environment that celebrates and supports creative expression.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing products and services.

• Efficiency & Productivity: Adhering to SOPs and production standards to ensure timely order completion and operational flow.

• Teamwork & Respect: Collaborating positively with colleagues and contributing to a supportive work environment.

• Safety & Compliance: Upholding safety standards in the workplace and adhering to company policies.

Collaboration Style:

• Expect a collaborative environment where team members assist each other to ensure smooth store operations and excellent customer service.

• Cross-functional interaction is key, especially between the framing department and general sales floor staff for customer assistance and omni-channel fulfillment.

• Open communication and a willingness to share knowledge and support colleagues are valued.

📝 Enhancement Note: Michaels values a culture that blends creativity with operational discipline. Team members are expected to be customer-centric, collaborative, and committed to quality and efficiency.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales targets while also fulfilling framing orders accurately and efficiently.

• Handling Diverse Customer Needs: Adapting to a wide range of customer styles, preferences, and budgets for custom framing projects.

• Learning Specialized Skills: Mastering the operation of framing equipment and techniques for high-quality results.

• Maintaining Store Standards: Simultaneously managing framing duties with general store upkeep, merchandising, and customer service.

• Adapting to Retail Schedules: Working flexible hours, including evenings, weekends, and holidays, as required by retail operations.

Learning & Development Opportunities:

• In-depth Framing Training: Comprehensive training on design principles, material selection, and production techniques for custom framing.

• Sales and Customer Service Skills: Development in consultative selling, relationship building, and conflict resolution.

• Retail Operations Knowledge: Understanding of merchandising, inventory management, POS systems, and omni-channel fulfillment.

• Career Progression: Opportunities for advancement into leadership roles within the framing department or broader retail management.

📝 Enhancement Note: This role presents opportunities to develop specialized skills in a creative field while gaining broad retail operational experience. The primary challenges involve managing multiple priorities and adapting to the dynamic nature of retail.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you helped a customer find the perfect solution for their needs." "How would you approach a customer who seems unsure about their framing choices?" "How do you balance helping multiple customers at once?"

• Problem-Solving & Operations: "How would you ensure the accuracy of a custom framing order?" "What steps would you take if a customer expressed dissatisfaction with a finished framing piece?" "Describe your experience with cash handling and POS systems."

• Teamwork & Adaptability: "How do you contribute to a positive team environment?" "Describe a time you had to learn a new skill quickly." "How do you handle working during busy periods or peak seasons?"

Company & Culture Questions:

• Research Michaels' mission, values, and commitment to creativity. Be prepared to articulate why you are drawn to the arts and crafts industry and this specific role.

• Understand the importance of customer experience and how your skills align with Michaels' brand.

• Be ready to discuss your understanding of retail operations and the role of a framer within that structure. Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to verbally present 2-3 specific examples from your past experiences using the STAR method.

• Focus on achievements related to customer service, sales, attention to detail, and any experience with specialized tasks or equipment.

• Highlight your ability to learn quickly and follow procedures.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a keen eye for detail, an aptitude for learning specialized tasks, and a positive, collaborative attitude aligned with Michaels' company culture.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, merchandising, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "merchandising," "POS," and "detail-oriented." Quantify achievements where possible (e.g., "Consistently met or exceeded sales targets by X%").

• Portfolio Preparation: While not a formal portfolio, prepare to discuss specific examples from previous roles that demonstrate your skills in customer interaction, problem-solving, attention to detail, and ability to follow procedures. Use the STAR method for clear articulation.

• Company Research: Familiarize yourself with Michaels' brand, values, and the importance of the Custom Framing department. Understand their commitment to creativity and customer experience.

• Interview Practice: Practice answering common retail interview questions, focusing on situational scenarios, your approach to customer service, and your willingness to learn. Be ready to discuss your enthusiasm for the role and the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.