Retail Part time Framer

📍 Job Overview

Job Title: Retail Part-time Framer

Company: Michaels Stores

Location: Massapequa, NY (5500 Sunrise Hwy)

Job Type: Part-time

Category: Retail Operations / Custom Framing Specialist

Date Posted: August 14, 2026

Experience Level: Entry-level to 2 years

Remote Status: On-site

🚀 Role Summary

• Customer-Centric Sales & Service: Drive sales and build lasting customer relationships by providing expert custom framing solutions and exceptional in-store experiences.

• Operational Excellence: Maintain high standards in store presentation, inventory management, and operational efficiency, including stocking and merchandising.

• Skilled Craftsmanship: Execute custom framing orders with precision, quality, and adherence to established timelines and Standard Operating Procedures (SOPs).

• Team Collaboration: Actively participate in store operations, including truck unloads, stocking, and supporting Omni-channel processes to ensure a seamless customer journey.

📝 Enhancement Note: This role is positioned within a retail environment with a specialized focus on custom framing, requiring a blend of sales acumen, customer service, and hands-on production skills. The "Part-time Framer" title suggests a role that is hands-on with a product and customer-facing, emphasizing the creation and sale of custom-framed items.

📈 Primary Responsibilities

• Customer Engagement & Needs Assessment:

  • Proactively engage with customers to understand their framing needs and preferences, utilizing elevated sales techniques to build rapport and trust.
  • Guide customers through the custom framing design process, offering expert advice on matting, framing materials, and display options to create memorable solutions.
  • Achieve and exceed personal sales and production targets for custom framing services.

• Custom Framing Production & Quality Assurance:

  • Accurately measure, cut, assemble, and finish custom framing orders according to established quality standards and customer specifications.
  • Operate and maintain framing equipment, including mat cutters, assembly tools, and potentially heat presses, ensuring safe and efficient usage.
  • Ensure all framing orders are completed on time and meet the high-quality standards expected by Michaels.

• In-Store Operations & Merchandising:

  • Maintain the visual appeal and organization of the ready-made frame department, as well as other assigned areas, including SISO (Sales In, Stock Out) and Directed Replenishment processes.
  • Assist in the truck un-load and stocking processes, adhering to established standards and completing tasks within designated timelines.
  • Ensure a safe, clean, and clutter-free store environment for both customers and team members.

• Sales & Transaction Management:

  • Operate the cash register and execute all cash handling procedures accurately and according to company standards.
  • Acknowledge all customers promptly, assist them in locating products, and provide effective solutions to their needs.
  • Support and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store.

• Teamwork & Compliance:

  • Adhere strictly to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

  • Participate positively in team efforts, interacting respectfully and maintaining a positive attitude, especially in challenging situations.

  • Support company-wide shrink and safety programs, acting as a role model for best practices.

📝 Enhancement Note: The responsibilities highlight a dual role: direct customer interaction for sales and design, and hands-on production of custom framing. Emphasis on SOPs, sales targets, and customer relationship building through "Elevated ABC Deliver" indicates a structured sales process within the framing department.

🎓 Skills & Qualifications

Education:

• High School Diploma or equivalent is typically expected for entry-level retail positions. Experience:

• 0-2 years of experience in a customer-facing retail or service role.

• Demonstrated ability to learn and apply new skills, particularly in technical or craft-related areas. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic software applications, and potentially inventory management systems.

• Basic Measuring Skills: Proficiency in using measuring tapes and other tools for accurate measurements in a retail and production context.

• Framing Equipment Operation: Ability to learn and safely operate framing machinery, including mat cutters and assembly tools.

• Customer Service Excellence: Proven ability to provide friendly, helpful, and solution-oriented service to diverse customer needs.

• Sales Acumen: Aptitude for engaging customers, identifying needs, and recommending products or services that meet those needs.

• Adherence to Procedures: Strong ability to follow Standard Operating Procedures (SOPs) and company guidelines for sales, production, and store operations.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment, preferably in a specialty or craft-related sector.

• Sales Experience: Proven track record of successfully selling products or services, with an understanding of consultative selling techniques.

• Custom Framing Knowledge: Familiarity with framing techniques, materials (mats, frames, glass), and design principles is a significant advantage.

• Glass Cutting Proficiency: Experience or demonstrated ability to learn and safely use a glass cutter.

• Merchandising Skills: Ability to maintain attractive product displays and organize retail spaces effectively.

📝 Enhancement Note: The required skills are foundational for a retail role, with a specific emphasis on the technical aspects of framing. Preferred skills indicate that candidates with direct experience in sales or custom framing will have a distinct advantage, suggesting a pathway for growth within the specialized area.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be strictly required for this entry-level position, candidates are strongly encouraged to prepare examples of their work or projects that demonstrate relevant skills.

• Visual Documentation: If possible, compile photos or digital representations of custom framing projects completed (personal or professional), showcasing design aesthetic, craftsmanship, and attention to detail.

• Process Improvement Examples: Be prepared to discuss instances where you improved a process, solved a customer issue, or contributed to team efficiency in previous roles, highlighting your problem-solving and operational thinking.

• System Familiarity: Be ready to discuss any experience with POS systems, inventory management software, or basic computer applications, and demonstrate a willingness to learn new systems quickly.

• Sales & Customer Interaction Examples: Prepare to share examples of successful customer interactions, problem resolutions, or sales achievements that highlight your customer service and sales capabilities.

Process Documentation:

• Candidates should be able to articulate their understanding of and adherence to established processes, such as:
  • Customer Order Workflow: Describe how you would guide a customer through the entire custom framing order process, from initial consultation to order completion and pickup.
  • Quality Control Checks: Explain how you would ensure the quality and accuracy of a framing order before it is presented to the customer.
  • Inventory Management: Discuss how you would contribute to maintaining stock levels, organizing the ready-made frame department, and handling stock replenishment.

📝 Enhancement Note: For a part-time retail role, a traditional operations portfolio is less common. However, candidates should prepare to showcase their skills through examples and discussions related to customer service, sales, and basic production. Highlighting an understanding of process and a willingness to learn is key.

💵 Compensation & Benefits

Salary Range:

• Estimated Base Pay: $17.25 - $20.30 per hour.

• This range reflects the stated pay for the Retail Part-time Framer position at Michaels Stores in Massapequa, NY. Benefits:

• Core Benefits (Eligibility may vary based on hours worked and employment status):

  • Retirement Savings: 401(k) with employer match.
  • Health & Wellness:
    • Employee Assistance Program (EAP)
    • Medical coverage
    • Dental coverage
    • Vision coverage
    • Telemedicine services
  • Financial Well-being:
    • Flexible Spending Accounts (FSAs)
    • Commuter benefits
  • Professional Development:
    • Tuition assistance
    • Adoption assistance

• Additional Perks:

  • Employee discounts on Michaels products.

  • Access to partner discount programs. Working Hours:

• This is a part-time position. While the specific number of hours may vary, the role requires flexibility to work nights, weekends, and early mornings as dictated by store operational needs. The stated "Working Hours: 40" likely refers to the maximum potential hours in a full-time equivalent or standard work week, but for a part-time role, it will be less.

📝 Enhancement Note: The provided salary range is specific to the role and location. The benefits listed are comprehensive for a retail organization, with particular emphasis on retirement savings, health and wellness, and professional development opportunities, which are attractive to employees seeking stability and growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail. Michaels operates as a leading specialty retailer for arts, crafts, and home decor.

Company Size: Large enterprise (Over 10,000 employees globally, with over 1,300 stores in North America). This scale implies structured corporate processes, established training programs, and significant market presence.

Founded: 1973, headquartered in Irving, Texas. This long history suggests stability and a well-established brand identity.

Team Structure:

• Store Level: The Framer will be part of a store team, likely reporting to a Store Manager or Assistant Store Manager, and potentially working closely with a Framing Department Lead or Custom Framing Specialist.

• Cross-functional Collaboration: Collaboration is expected with other store associates for general retail operations, customer assistance, and stock management. Support for Omni-channel processes implies coordination with online fulfillment and customer service teams.

• Specialized Focus: While part of a broader retail team, the role has a distinct specialization in custom framing, requiring collaboration within that specific department.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process-Oriented Operations: Adherence to Standard Operating Procedures (SOPs) is a key theme, ensuring consistency in sales, production, and store management.

• Data-Informed Merchandising: While not explicitly detailed, effective merchandising and inventory management are critical for retail success, implying a data-informed approach to stock and display.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels' culture is built around creativity, community, and customer service. The size and history of the company suggest a stable work environment with defined processes and opportunities for skill development within a specialized retail niche.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level to early-career role within retail operations, specifically focusing on the custom framing department. It provides foundational experience in customer service, sales, and specialized production.

Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager, with direct supervision likely from a Framing Manager or lead associate within the department.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall store performance by ensuring customer satisfaction, efficient operations, and a well-maintained sales floor. Their role in creating quality custom framing solutions enhances the store's reputation for specialized services.

Growth Opportunities:

• Within Custom Framing: Potential to advance to a Custom Framing Lead, Specialist, or Manager role, taking on more responsibility for sales, production, inventory, and team training within the department.

• Broader Retail Management: Opportunity to move into general store management roles (e.g., Assistant Store Manager, Store Manager) by demonstrating strong operational, sales, and leadership skills across various store functions.

• Specialized Skill Development: Continuous learning in advanced framing techniques, design trends, and customer consultation, potentially leading to expert status within the company or industry.

• Cross-Departmental Experience: Gaining experience in other store departments (e.g., merchandising, operations) can broaden skill sets for future retail career progression.

📝 Enhancement Note: This role serves as a solid entry point into the retail industry, particularly for those interested in creative services. The growth path is clearly defined within both specialized framing and general retail management, offering varied career trajectories.

🌐 Work Environment

Office Type: This is a retail store environment. The primary workspace will be within a Michaels store, including the sales floor, the custom framing department, and potentially stock rooms.

Office Location(s): Massapequa, NY - 5500 Sunrise Hwy. This specific location will offer a particular customer demographic and local market dynamics.

Workspace Context:

• Customer Interaction Hub: The framing department is a key customer-facing area, requiring a professional and welcoming atmosphere.

• Production Area: The framing shop involves hands-on work with tools, materials, and machinery, including potential exposure to glass and heat presses. Safety protocols are paramount.

• Collaborative Space: Team members work closely together on the sales floor and in the framing area, requiring effective communication and teamwork.

• Dynamic Environment: Retail settings can be fast-paced, with varying customer traffic, seasonal demands, and the need for quick adaptation.

Work Schedule:

• Part-time with required flexibility for nights, weekends, and early mornings. This schedule is typical for retail roles and allows for work-life balance, but requires adaptability.

📝 Enhancement Note: The work environment is dynamic and hands-on, blending customer interaction with skilled production. Candidates should be comfortable in a retail setting, capable of standing for long periods, and able to manage the physical demands of the job, including lifting and using specialized equipment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screen to assess basic qualifications and interest.

• In-Person Interview: Expect one or more interviews at the store location. This will likely involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, teamwork, and adaptability (e.g., "Tell me about a time you dealt with a difficult customer").
  • Situational Questions: Presenting hypothetical scenarios related to framing sales, customer issues, or store operations (e.g., "How would you help a customer choose the right frame for their artwork?").
  • Skills Assessment: Discussion of required skills (computer, measuring) and willingness to learn framing equipment.
  • Portfolio/Work Example Discussion: If a candidate has prepared examples of framing work or relevant projects, they will be asked to discuss them.

• Store Walkthrough/Observation: The interviewer may observe the candidate interacting with customers or navigating the store environment.

• Final Interview/Offer: May involve meeting with a store manager for final approval.

Portfolio Review Tips:

• Focus on Relevance: If you have custom framing experience, showcase your best work. If not, highlight projects demonstrating attention to detail, creativity, problem-solving, or customer interaction.

• Demonstrate Process: Be prepared to walk through the steps you took on a project, from understanding the client's needs to final execution and delivery.

• Quantify Impact: If possible, mention sales figures, customer satisfaction improvements, or efficiency gains related to your work.

• Showcase Enthusiasm: Express genuine interest in custom framing, art, and providing excellent customer service.

Challenge Preparation:

• Framing Scenarios: Practice thinking through how you would approach different customer framing requests, considering budget, artwork type, and desired aesthetic.

• Sales Pitches: Prepare to articulate the value of custom framing at Michaels and how you would sell its benefits.

• Problem-Solving: Think about common retail challenges (e.g., stock issues, customer complaints) and how you would resolve them efficiently and effectively.

📝 Enhancement Note: The interview process will likely be hands-on and focused on practical skills and customer interaction. Candidates should prepare to demonstrate their ability to sell, create, and operate within a retail framework, with specific emphasis on the custom framing aspect.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially tracking inventory.

• Custom Framing Software/Design Tools: Software used to design frames, calculate pricing, and generate order details. This may include specialized design programs.

• Framing Equipment:

  • Mat cutters (e.g., Logan, Fletcher)
  • Assembly tools (e.g., V-nailers, staple guns)
  • Saws for cutting frame material
  • Glass cutters and potentially glass cutting tables
  • Heat presses (for certain types of mounting or finishing)

• Measuring Tools: Tape measures, rulers, calipers.

• Basic Computer Skills: Proficiency with standard office software (e.g., email, word processing) for communication and record-keeping.

Analytics & Reporting:

• Sales Reporting Tools: To track individual and department sales performance.

• Inventory Management Systems: To monitor stock levels of frames, mats, glass, and supplies.

CRM & Automation:

• Customer Relationship Management (CRM) Functionality: Often integrated into POS systems, used to track customer preferences, order history, and loyalty programs.

• Order Management Systems: To track the status of custom framing orders from creation to completion.

📝 Enhancement Note: Proficiency with a POS system is essential. The ability to learn and operate specialized framing equipment is a core requirement. Familiarity with design software is a plus. The company likely uses a combination of proprietary and industry-standard tools.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction in all interactions and decisions.

• Creativity & Passion: Fostering an environment that celebrates and encourages creativity, aligning with the company's core mission.

• Teamwork & Collaboration: Working together effectively to achieve store goals and support colleagues.

• Quality & Craftsmanship: Upholding high standards in product creation and customer service.

• Integrity & Respect: Operating with honesty, fairness, and respect for all team members and customers.

• Efficiency & Productivity: Striving for operational excellence and meeting performance targets.

Collaboration Style:

• Cross-functional: Associates are expected to collaborate across different departments within the store, supporting each other to ensure smooth operations.

• Customer-Centric Communication: Open and clear communication with customers to understand their needs and provide solutions.

• Process-Driven: Following established procedures and communicating effectively to ensure orders are processed correctly and efficiently.

• Feedback Loop: Encouraging constructive feedback among team members to continuously improve processes and customer experiences.

📝 Enhancement Note: Michaels emphasizes a positive, creative, and team-oriented culture. Values are centered around customer service, quality, and collaboration, which are crucial for a retail environment with a specialized service component like custom framing.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to meet both sales targets and production deadlines for custom framing orders.

• Customer Expectations Management: Handling diverse customer needs and expectations, especially for high-value custom framing projects, while staying within budget and scope.

• Technical Skill Acquisition: Learning to operate framing equipment and master framing techniques efficiently and safely.

• Pace of Retail: Adapting to the dynamic and often fast-paced nature of a retail store environment, including peak seasons and promotional periods.

• Shrink & Safety: Vigilance in preventing loss and maintaining a safe working environment, particularly with tools and materials in the frame shop.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing techniques, equipment operation, sales processes, and store procedures.

• Skill Specialization: Opportunities to become an expert in custom framing design, materials, and techniques.

• Retail Management Training: Pathways to develop leadership skills for potential advancement into store management roles.

• Product Knowledge: Continuous learning about new framing trends, materials, and art display best practices.

• Company Resources: Access to internal training modules, workshops, and potentially external courses through tuition assistance.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills and customer service expertise. The primary challenges involve time management, technical learning, and customer expectation management within a retail context.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with their custom framing order?"

• Sales Approach: "How would you approach a customer browsing the framing section?" "What's your strategy for upselling or cross-selling framing services or materials?"

• Problem-Solving & Operations: "Imagine our mat cutter is down. What steps would you take?" "How would you prioritize tasks if you had a framing order due and several customers needing assistance on the sales floor?"

• Technical Aptitude: "What experience do you have with tools or machinery?" "How comfortable are you learning new technical equipment?"

Company & Culture Questions:

• "Why are you interested in Michaels and specifically the custom framing role?"

• "What do you know about Michaels' commitment to creativity?"

• "How do you contribute to a positive team environment?"

• "How do you handle feedback or constructive criticism?" Portfolio Presentation Strategy:

• Visual Aids: If you have photos of framing projects, be ready to show them on your phone or a tablet.

• Storytelling: For each example, explain the customer's need, your solution, the process you followed, and the outcome.

• Highlight Skills: Clearly articulate which skills (e.g., design, precision, customer communication) each project demonstrates.

• Focus on Process: Even without a formal portfolio, be ready to describe your thought process for problem-solving or customer interaction in a way that shows operational thinking.

📝 Enhancement Note: Interviews will likely focus on practical application of skills, customer interaction, and a willingness to learn. Candidates should prepare specific examples that showcase their ability to be a creative, customer-focused, and operationally sound team member.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any relevant experience in customer service, sales, art, crafts, or hands-on production. Quantify achievements where possible (e.g., "Increased framing sales by X%").

• Portfolio Preparation: Gather any visual examples of your work (framing, art, craft projects) or prepare detailed descriptions of relevant projects that showcase your skills in design, precision, and customer interaction.

• Interview Practice: Rehearse answers to common interview questions focusing on customer service, sales, problem-solving, and technical aptitude. Prepare to discuss your understanding of custom framing and your interest in Michaels.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description has been generated using AI insights and industry-standard assumptions for retail operations and custom framing roles. Candidates are strongly advised to verify all details, particularly regarding specific responsibilities, benefits eligibility, and working hours, directly with Michaels Stores during the application and interview process.