Retail Part Time Framer

📍 Job Overview

Job Title: Retail Part Time Framer

Company: Michaels Stores

Location: Lynchburg, Virginia, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: September 01, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute and adhere to Standard Operating Procedures (SOPs) and company programs for compliance and operational excellence.

• Drive sales and production results by building strong customer relationships and providing personalized custom framing solutions.

• Ensure high-quality and on-time completion of all framing orders, meeting customer expectations and production targets.

• Maintain the visual presentation and stock levels of the ready-made frame department and other assigned retail areas.

• Deliver exceptional customer service, assisting shoppers with product location, and ensuring a well-merchandised and in-stock store environment.

📝 Enhancement Note: This role is a part-time, on-site position focused on both sales and operational execution within a retail environment, specifically centered around the custom framing department. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, integrating relationship-building with product knowledge. The operations aspect is primarily within the retail store context, focusing on inventory, merchandising, and process adherence.

📈 Primary Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements, executing company policies and standards with precision.

• Actively engage customers, utilizing the "Elevated ABC Deliver" methodology to build relationships and create memorable custom framing solutions, thereby driving sales and production targets.

• Complete all custom framing orders with a high degree of quality and within established timelines, ensuring customer satisfaction and operational efficiency.

• Maintain the visual merchandising and stock integrity of the ready-made frame department, as well as other assigned areas, including SISO (Store-Initiated, Store-Ordered) and Directed Replenishment processes.

• Provide friendly and helpful customer service, assisting customers in locating products, offering solutions, and ensuring a positive shopping experience that contributes to a well-merchandised and in-stock store.

• Support and participate in shrink and safety programs, contributing to a secure and loss-prevented retail environment.

• Interact with colleagues and customers in an accepting and respectful manner, maintaining a positive and respectful attitude, especially in challenging situations, and serving as a role model for organizational values.

• Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and completion within budget, contributing to efficient inventory management.

• Operate the cash register and execute cash handling procedures according to established standards, ensuring accuracy and security.

• Acknowledge all customers promptly, assist them in locating products, and provide effective solutions to their needs.

• Support and execute Omni-channel processes, contributing to a seamless customer experience across various sales channels.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales, and essential retail operations. The emphasis on SOP adherence, quality control in framing, and inventory management (SISO, Directed Replenishment) are key operational duties. The role requires proficiency in basic computer skills for order processing and POS operations, as well as precise measuring skills for framing.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions, though not explicitly stated, it is a common prerequisite for operating equipment and handling transactions.

Experience: 0-2 years of experience in a relevant role, with a preference for retail environments and customer-facing sales.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and order entry.

• Basic measuring skills with a high degree of accuracy for custom framing applications.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Ability to maintain a safe, clean, and clutter-free work environment. Preferred Skills:

• Previous retail experience, particularly in a customer-facing sales role.

• Proven experience in selling products and/or services to customers, demonstrating persuasive and consultative selling techniques.

• Familiarity with visual merchandising principles and stock management.

• Basic understanding of inventory control processes.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" directly translate into the required and preferred skills. The emphasis on basic computer and measuring skills, alongside the ability to operate specific framing equipment, are critical operational proficiencies for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documented examples of successful customer interactions leading to sales, particularly in custom product environments.

• Case studies or examples showcasing the ability to accurately measure and execute custom orders.

• Evidence of maintaining organized and well-presented retail spaces, if applicable from previous roles.

• Records of adherence to operational procedures or SOPs in previous work experiences. Process Documentation:

• Demonstrations of understanding and execution of Standard Operating Procedures (SOPs) in a retail or production setting.

• Examples of workflow management for order completion, ensuring quality and timeliness.

• Evidence of participation in inventory management processes, such as stocking or replenishment.

📝 Enhancement Note: While a formal portfolio might not be explicitly required for an entry-level retail framing role, candidates are expected to demonstrate their capabilities through their resume and interview. This section infers what a strong candidate would be prepared to showcase, focusing on practical skills and adherence to processes relevant to custom framing and retail operations.

💵 Compensation & Benefits

Salary Range: $13.00 - $15.30 per hour.

This range is based on the provided data and reflects entry-level retail positions with specialized duties like custom framing in the Lynchburg, Virginia area.

Benefits:

• 401(k) with employer match (eligibility criteria apply).

• Employee Assistance Program (EAP) for support services.

• Medical coverage (eligibility criteria apply).

• Dental coverage (eligibility criteria apply).

• Vision coverage (eligibility criteria apply).

• Telemedicine services for convenient healthcare access.

• Flexible Spending Accounts (FSAs) for healthcare and dependent care.

• Commuter benefits to assist with transportation costs.

• Tuition assistance for educational development.

• Adoption assistance to support employees growing their families.

• Employee discounts on Michaels products and services.

• Access to partner discount programs.

• Potential for overtime compensation in accordance with state and local laws.

Working Hours: Part-time, with the potential for a 40-hour work week depending on operational needs and scheduling. Work hours include nights, weekends, and early mornings.

📝 Enhancement Note: The salary range is explicitly provided. The benefits listed are comprehensive and typical for a retail organization of Michaels' size. The working hours are noted as part-time, with flexibility required for evenings, weekends, and early mornings, aligning with retail operational demands.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Home Decor / Custom Framing. Michaels operates as a leading specialty retailer in North America for arts, crafts, and decorative items, with a significant focus on custom framing as a key service offering.

Company Size: Over 1,300 stores across North America. This indicates a large, established retail organization with structured corporate and store-level operations.

Founded: 1973, headquartered in Irving, Texas. This long history suggests a stable company with established operational frameworks and a deep understanding of the retail market.

Team Structure:

• Store-level teams typically comprise a Store Manager, Assistant Store Managers, Team Leads/Department Specialists (like a Framer), and Sales Associates.

• The Framer likely reports to a Team Lead or Assistant Store Manager responsible for the framing department or overall store operations.

• Cross-functional collaboration is essential, with the Framer interacting with all store associates to support customer service, sales, and operational tasks across different departments. Methodology:

• Data-driven decision-making is implied through adherence to SOPs and programs, sales targets, and potential use of POS data for performance tracking.

• Workflow planning and optimization are evident in the responsibilities related to order completion, stocking, and merchandising.

• Automation and efficiency practices are indirectly supported through the use of framing equipment and POS systems.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context emphasizes Michaels' position as a major retail player with a dedicated focus on creative products and services. The "Team Structure" and "Methodology" sections infer how operations function within a large retail setting, highlighting the importance of process adherence and cross-functional teamwork for roles like the Retail Part Time Framer.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Specialist. This role is designed for individuals starting their careers or seeking part-time opportunities in a retail environment. It focuses on executing specific operational tasks and customer service within a defined department.

Reporting Structure: The Framer typically reports to a department lead or assistant store manager, who oversees daily operations and performance within the store. This structure allows for direct supervision and guidance.

Operations Impact: The Framer's operations impact is primarily felt at the store level. By ensuring high-quality custom framing and efficient department operations, they directly contribute to customer satisfaction, repeat business, and sales revenue for the Lynchburg store. Accurate order fulfillment and excellent customer service minimize operational errors and enhance the store's reputation.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in advanced framing techniques, material selection, and customer consultation, potentially leading to a senior framer or lead position.

• Retail Management Path: Potential to advance into roles like Team Lead, Assistant Store Manager, or Store Manager by demonstrating strong operational execution, sales performance, and leadership potential.

• Cross-Departmental Expertise: Gaining experience in other store departments, such as merchandising or inventory management, can broaden skill sets for future retail opportunities.

• Company-Wide Mobility: Opportunities to transfer to other Michaels store locations or, with significant experience and demonstrated ability, explore corporate roles in merchandising, operations, or training.

📝 Enhancement Note: The analysis focuses on the entry-level nature of the role and outlines clear, albeit typical for retail, pathways for career progression. The emphasis is on developing specialized skills within the framing department and leveraging that experience for broader retail operational and management roles.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing, dynamic, and requires constant interaction with shoppers and fellow team members.

Office Location(s): 4026 G Wards Rd, Lynchburg, VA. This specific location is a physical retail store.

Workspace Context:

• The primary workspace is the retail floor and the dedicated framing area within the store. This includes customer service counters, display areas, and the framing production space.

• The framing shop contains specialized equipment such as a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Collaborative opportunities exist with other store associates for customer assistance, stock management, and operational tasks.

Work Schedule: Part-time schedule, requiring availability for nights, weekends, and early mornings. Flexibility is key to accommodate customer traffic and operational needs of a retail environment.

📝 Enhancement Note: The description highlights the inherent characteristics of a retail work environment—customer interaction, dynamic pacing, and the need for flexibility in scheduling. Specific mention of the framing shop's tools and the potential for stock rooms not being climate-controlled provides practical insights into the day-to-day conditions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review focusing on required skills (basic computer, measuring, equipment operation) and preferred experience (retail sales).

• In-Person Interview: Likely to involve behavioral questions assessing customer service skills, problem-solving abilities, and alignment with company values. A practical demonstration or discussion about framing experience may occur.

• Skills Assessment: Potential for a brief practical assessment of measuring skills or operation of basic tools, and discussion of how candidates would handle customer inquiries and sales scenarios.

• Final Interview/Offer: May involve a discussion with a store manager or assistant manager to confirm fit and extend an offer.

Portfolio Review Tips:

• While a formal portfolio isn't standard for this role, candidates should be prepared to discuss past work experiences in detail.

• For custom framing, be ready to describe specific projects, the challenges faced, and how solutions were implemented. Highlight accuracy and attention to detail.

• If you have examples of visual merchandising or inventory organization from previous roles, have these ready to discuss.

• Prepare to articulate how you would build customer relationships and drive sales using the "Elevated ABC Deliver" approach. Challenge Preparation:

• Be ready to answer hypothetical customer service scenarios, such as dealing with a difficult customer or a complex framing request.

• Practice explaining how you would approach a new framing order, from consultation to completion.

• Prepare to discuss your understanding of safety protocols in a retail and workshop environment.

📝 Enhancement Note: This section provides practical advice for candidates, inferring the likely interview process and preparation strategies for an entry-level retail role that involves specialized skills like custom framing. The focus is on demonstrating practical abilities and customer-centric approaches.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing transactions, managing sales, and potentially order entry.

• Custom Framing Equipment: Including specialized saws, mat cutters, mounting tools, and potentially heat presses for various framing techniques.

• Glass Cutter: For precise cutting of glass or acrylic for frames.

• Measuring Tools: Rulers, tape measures, and calipers for accurate order specifications.

Analytics & Reporting:

• Basic Computer Skills: For accessing order management systems, company portals, and potentially basic data entry.

• POS Reports: Sales data and transaction summaries may be reviewed by management to track performance.

CRM & Automation:

• Customer Relationship Management (Implicit): The "Elevated ABC Deliver" methodology suggests a CRM-like approach to customer interaction, focusing on building relationships and understanding customer needs for repeat business.

• Order Management System: Likely integrated with the POS, used for tracking custom framing orders from placement to completion.

📝 Enhancement Note: The tools and technology stack are specific to a retail framing environment. The emphasis is on practical, hands-on equipment and the core retail POS system, with an implicit understanding of customer relationship management through sales interactions.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through excellent service, quality products, and creating memorable experiences.

• Creativity & Celebration: Aligning with Michaels' core purpose of fueling creativity and celebration in customers' lives.

• Quality & Craftsmanship: Maintaining high standards in custom framing to ensure durable and aesthetically pleasing finished products.

• Efficiency & Productivity: Adhering to SOPs and production timelines to manage workflow effectively and meet sales targets.

• Teamwork & Respect: Collaborating positively with colleagues and fostering a respectful work environment for all.

Collaboration Style:

• Cross-functional Support: Willingness to assist other team members and departments as needed to ensure smooth store operations.

• Process Adherence: Collaborative efforts to ensure all team members understand and follow SOPs for consistent operational execution.

• Knowledge Sharing: Sharing best practices in customer service, framing techniques, and operational efficiency within the team.

📝 Enhancement Note: The values and collaboration style are inferred from Michaels' company mission, the role's responsibilities, and general best practices in retail team environments. The focus is on customer-centricity, quality, and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Effectively managing time to complete custom framing orders accurately while also providing attentive customer service on the sales floor.

• Handling Diverse Customer Needs: Meeting the unique artistic and practical requirements of a wide range of customers seeking custom framing solutions.

• Maintaining Quality Standards: Consistently delivering high-quality framing work, especially during busy periods or when dealing with complex projects.

• Adapting to Retail Demands: Flexibility in work schedule and willingness to perform various tasks beyond framing, such as stocking and merchandising, as required by the retail environment.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to learn and master specialized framing methods, mat cutting intricacies, and preservation techniques.

• Sales and Customer Consultation Skills: Developing expertise in consultative selling, understanding customer aesthetics, and recommending optimal framing solutions.

• Retail Operations Management: Gaining exposure to broader retail operations, including inventory management, visual merchandising, and team leadership, for potential advancement.

• Product Knowledge Expansion: Deepening understanding of art, display, and framing materials to better serve customer needs and drive sales.

📝 Enhancement Note: Challenges are framed around the dual demands of production and service, common in specialized retail roles. Growth opportunities are aligned with skill enhancement within framing, sales, and broader retail operations, supporting career progression.

💡 Interview Preparation

Strategy Questions:

• Custom Framing Process: "Describe your process for taking a custom framing order, from initial customer consultation to final product delivery. What steps do you take to ensure accuracy and customer satisfaction?" (Focus on detailing your measurement, material selection, and production workflow.)

• Customer Service Scenarios: "Imagine a customer wants a frame for a valuable piece of art but is unsure about the best options. How would you guide them through the selection process, considering both aesthetics and preservation?" (Demonstrate consultative selling and product knowledge.)

• Problem-Solving: "You discover a mistake in a framing order that has already been started. What steps would you take to rectify the situation, both internally and with the customer?" (Highlight accountability, communication, and resolution skills.)

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, specifically in the Retail Part Time Framer role?" (Connect your skills and interests to Michaels' mission and the job requirements.)

• Teamwork: "Describe a time you worked effectively as part of a team in a retail or customer service environment. What was your role?" (Showcase your collaborative spirit and ability to contribute to store operations.)

• Values Alignment: "How do you align with Michaels' values of creativity, celebration, and customer focus?" (Provide specific examples of how you embody these values in your work.)

Portfolio Presentation Strategy:

• Showcase Custom Work: If you have photos of framing projects you've completed, be prepared to share them and discuss the creative process and client needs.

• Highlight Process Adherence: Be ready to talk about your experience following specific procedures, like SOPs, and how you ensure accuracy in your work.

• Quantify Achievements: If possible, mention any sales targets you've met or exceeded, or how your attention to detail improved efficiency or reduced errors.

• Demonstrate Passion: Express genuine enthusiasm for art, design, and helping customers bring their creative visions to life.

📝 Enhancement Note: Interview preparation focuses on practical skills, customer interaction, and alignment with company values. The advice emphasizes how to articulate one's experience and suitability for a role that blends operational execution with sales and customer service.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Tailor Your Resume: Highlight any experience with custom fabrication, design, precise measurement, customer service, or retail sales. Quantify achievements where possible (e.g., "Completed X framing orders per week," "Assisted Y customers daily").

• Prepare Your "Portfolio": While a formal portfolio isn't required, be ready to discuss specific examples of your work, problem-solving skills in customer service or production, and your understanding of quality control in a craft/fabrication context.

• Research Michaels: Familiarize yourself with Michaels' product offerings, their commitment to creativity and celebration, and any recent company news or initiatives. Understand their approach to customer service and custom framing.

• Practice Interview Responses: Prepare answers for behavioral and situational questions related to customer service, sales, handling pressure, and working with tools/equipment. Be ready to demonstrate your understanding of the "Elevated ABC Deliver" philosophy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.