Senior UX-designer – ärendesystem, Stockholm

📍 Job Overview

Job Title: Senior UX Designer – Case Management System

Company: Sway Sourcing

Location: Stockholm, Sweden

Job Type: Full-Time

Category: User Experience (UX) Design / Product Design

Date Posted: September 02, 2026

Experience Level: Senior (10+ years)

Remote Status: Hybrid (25% remote)

🚀 Role Summary

• Lead the end-to-end UX and design process for the development of new, custom-built case management system solutions, replacing an existing procured system.

• Drive user-centered design principles to create intuitive and effective interfaces for approximately 1,000 internal users and external citizens interacting with service-related cases.

• Collaborate closely with cross-functional teams, including project managers, developers, and technical specialists, in an agile environment to translate identified needs into robust design solutions.

• Contribute senior-level UX expertise from the initial stages of this multi-year digital transformation project, ensuring high-quality design outcomes and a seamless user experience.

📝 Enhancement Note: This role is positioned as a senior UX Designer within a project focused on replacing an existing case management system with custom-developed solutions. The emphasis on "complex system implementations," "early stage involvement," and "senior UX competence" indicates a strategic role requiring significant autonomy and influence over the design direction. The hybrid work arrangement (25% remote) suggests a need for on-site collaboration, likely to foster strong team synergy and direct engagement with stakeholders. The project's duration and potential for extension highlight an opportunity for long-term impact and stability.

📈 Primary Responsibilities

• Plan, execute, and own UX and design initiatives for the new, custom-developed system solutions, ensuring alignment with business objectives and user needs.

• Design and prototype user interfaces that are both highly functional for internal users and accessible for citizens interacting via e-services and direct case handling.

• Translate complex business requirements and user feedback into clear, actionable, and user-friendly design specifications.

• Actively participate in the phased replacement of the existing case management system, providing UX guidance throughout the transition.

• Foster strong collaborative relationships with business stakeholders, development teams, project leadership, and technical specialists, ensuring a unified approach to system development.

• Engage fully in the team's agile ceremonies and workflows, contributing to sprint planning, retrospectives, and continuous improvement.

• Serve as a senior UX authority, mentoring team members and upholding high standards for design quality and user advocacy throughout the development lifecycle.

• Develop comprehensive UX documentation, including user flows, wireframes, prototypes, and design specifications, to guide development and ensure consistency.

• Conduct user research, usability testing, and gather feedback to iterate on designs and validate solutions against user needs and business goals.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design leadership and hands-on execution. The requirement to "plan and implement UX/design work" and "contribute senior UX competence" suggests a need for not only design skills but also project management and mentorship capabilities within the UX domain. The focus on "translating business needs into clear design solutions" and "collaborating closely with the business" emphasizes the importance of strong communication and stakeholder management skills.

🎓 Skills & Qualifications

Education: Relevant education within UX design or a related field (e.g., Human-Computer Interaction, Information Design, Psychology with a UX focus). A Bachelor's degree is considered a minimum.

Experience:

• A minimum of 9 years of documented experience as a UX Designer within IT departments over the last 12 years.

• At least two distinct, relevant projects each lasting a minimum of two years, demonstrating sustained impact and commitment.

• A minimum of 9 years of practical experience in UX and design roles.

• A minimum of 5 years of practical experience with large-scale system implementations. Required Skills:

• UX Design & Strategy: High-level expertise in user experience design, user research methodologies, interaction design, and information architecture. Ability to define and drive design strategy for complex systems.

• System Implementation Experience: Proven track record of successfully contributing to significant IT system implementation projects, understanding the lifecycle and challenges involved.

• Design Tools: Minimum 3 years of documented practical experience with the design tool Sketch.

• Agile Methodologies: Strong understanding and practical experience working within agile development frameworks (Scrum, Kanban), including participation in ceremonies and iterative development.

• Collaboration Tools: Experience utilizing Jira for task management and Confluence for documentation and knowledge sharing.

• Language Proficiency: Excellent command of Swedish (spoken and written) is mandatory for effective communication with internal stakeholders and users.

• Independent Work: Ability to drive specialist areas independently, taking full ownership and responsibility for design outcomes.

• Mentorship & Quality: Capacity to lead within the specialist area and share knowledge, acting as a role model for quality and best practices.

Preferred Skills:

• Experience with custom-developed case management systems, particularly within the justice sector or similar public sector domains, gained in the last three years.

• Experience working within security-classified operations or environments.

• Familiarity with user interface (UI) design principles and best practices.

• Experience with prototyping tools beyond Sketch (e.g., Figma, Adobe XD).

📝 Enhancement Note: The extensive experience requirement (9+ years, with specific long-term project mandates) and the emphasis on "very high competence" and "leading the work" clearly position this as a senior-level role. The mandatory 3 years with Sketch, alongside Jira and Confluence, are specific technical requirements. The preference for experience in security-classified environments and custom-developed case management systems within the justice sector suggests the client operates in a regulated or sensitive domain, making these attributes highly valuable.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies on System Implementation: Showcase at least two significant projects demonstrating your role in large-scale system implementations, detailing the challenges, your design process, and the impact of your UX contributions.

• Process Optimization Examples: Highlight instances where your UX design work led to measurable improvements in efficiency, user satisfaction, or task completion rates for internal or external users.

• User-Centered Design Workflows: Present examples of your approach to user research, persona development, journey mapping, wireframing, and prototyping for complex systems.

• Cross-functional Collaboration Evidence: Include examples where you effectively collaborated with developers and business stakeholders to translate requirements into design solutions, illustrating your communication and integration skills.

Process Documentation:

• Workflow Design & Optimization: Demonstrate how you map out user journeys and system workflows, identifying pain points and opportunities for optimization through design.

• System Implementation Support: Provide documentation or examples of UX deliverables (e.g., detailed wireframes, interactive prototypes, design specifications) that directly supported the development and implementation phases of past IT projects.

• Measurement & Analysis: Show how you incorporate user feedback and performance metrics into your design process to iterate and improve solutions post-implementation.

📝 Enhancement Note: Given the senior nature of the role and the project's focus on replacing a critical system, the hiring team will likely expect a portfolio that goes beyond visual design. Emphasis should be placed on demonstrating strategic UX thinking, problem-solving for complex systems, and quantifiable impact through well-documented case studies. The requirement for experience in "large and complex IT assignments" and contributions to "system implementations" means the portfolio should clearly articulate your role in such contexts.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for senior UX Designers in Stockholm with 9+ years of experience, especially those with specialized system implementation expertise, the estimated annual salary range is approximately SEK 650,000 - 850,000. This range reflects the seniority, specialized skills, and the long-term nature of the contract.

Benefits:

• Contractual Role: This is a senior-level contractor position, typically offering a competitive hourly or daily rate that can be structured for tax efficiency.

• Long-Term Engagement: Potential for extension up to December 31, 2028, providing significant job security and the opportunity for deep project involvement.

• Hybrid Work Flexibility: Opportunity to work remotely 25% of the time, balancing on-site collaboration with personal flexibility.

• Impactful Project: Opportunity to lead UX design on a critical digital transformation project involving custom system development, directly impacting a large user base.

• Professional Development: Exposure to complex system architecture (microservices, OpenShift, Java) and agile development practices, fostering continuous learning.

• Security Clearance Potential: Involvement in security-classified activities can be a unique career development opportunity.

Working Hours: Standard full-time working hours, typically around 40 hours per week. The agile environment may allow for some flexibility in daily scheduling, but consistent availability for team collaboration is expected.

📝 Enhancement Note: As this is a contractual position through a recruitment partner (Sway Sourcing), the compensation is likely to be structured as a daily or hourly rate rather than a fixed annual salary. The provided range is an estimate for a comparable permanent senior role and should be discussed directly with Sway Sourcing for precise contractual terms. Benefits are typically less comprehensive than permanent roles but can include access to professional development and a flexible work arrangement. The "25% remote" work arrangement suggests approximately 1 day per week remote, with 4 days on-site in Stockholm.

🎯 Team & Company Context

🏢 Company Culture

Industry: Sway Sourcing operates primarily in the Recruitment and Staffing industry, with a focus on placing talent in Technology, Administration, HR, Marketing, and Finance sectors. The client for this specific role is likely within the Public Sector or Government domain, given the mention of "citizen service," "case management," and "security-classified operations."

Company Size: Sway Sourcing is described as a "relatively new actor" but has already built trust with "many of Sweden's largest companies." They have bases in Sweden and Spain, suggesting a medium-sized, growing organization with an international reach. The client's organization size is implied to be substantial, with approximately 1,000 daily users of the existing system.

Founded: Sway Sourcing is a relatively new player, emphasizing innovation and efficiency in recruitment. The client organization's founding date is not specified but has a long-standing need for a case management system supporting citizen services.

Team Structure:

• Operations Team: This role is part of a project team focused on system development. The team likely includes a Project Manager, fellow UX Designers (potentially), Developers (Java), Technical Specialists, and business representatives.

• Reporting Structure: The Senior UX Designer will likely report to a Project Manager or a Lead Developer/Technical Architect, with direct collaboration across all team members.

• Cross-functional Collaboration: High emphasis on close collaboration between UX, business stakeholders, and the development team to ensure solutions meet user needs and technical feasibility.

Methodology:

• Data-Driven Design: The role requires translating identified needs into design solutions, implying a data-driven approach informed by user research and business requirements.

• Agile Workflow Planning: The team operates using agile methodologies, necessitating iterative design, continuous feedback, and adaptation.

• Automation & Efficiency: The project aims to replace an existing system with new, custom solutions, inherently focusing on improving efficiency and user experience through modern technology and design.

Company Website: https://www.swaysourcing.com

📝 Enhancement Note: The company Sway Sourcing is the recruitment agency, not the end client. The description implies the end client is a large organization, likely in the public sector, undergoing a significant digital transformation. Understanding the client's sector and organizational culture will be crucial for tailoring applications and interview responses.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role, indicating a high level of expertise, autonomy, and leadership potential. Professionals at this level are expected to guide design strategy, mentor junior colleagues, and influence project direction. The role requires extensive experience in complex system implementations and a strong ability to work independently.

Reporting Structure: The Senior UX Designer will report into the project management structure for the system replacement initiative. They will work closely with and support a team of developers and technical specialists, likely reporting to a Project Manager or a designated technical lead.

Operations Impact: The UX Designer's impact is critical to the success of this digital transformation. By ensuring user-friendly and effective interfaces, they will directly influence:

• Citizen Satisfaction: Improving the experience for citizens interacting with public services.

• Internal Efficiency: Streamlining workflows for the 1,000 employees using the case management system.

• System Adoption: Driving successful adoption of the new custom-built solutions.

• Project Success: Contributing significantly to the timely and effective delivery of the new system.

Growth Opportunities:

• Specialized Expertise: Deepen expertise in designing for complex, public-sector case management systems and secure environments.

• Leadership Development: Opportunity to mentor junior designers and potentially lead UX efforts on future projects.

• Technical Exposure: Gain in-depth knowledge of microservices architecture, OpenShift, and Java development stacks.

• Strategic Influence: Play a key role in shaping the user experience of critical digital infrastructure for a large organization.

• Long-Term Project Stability: Potential for extended engagement offers a stable platform for continuous contribution and skill refinement.

📝 Enhancement Note: While this is a contract role, the "senior" designation implies significant responsibility and opportunity for professional growth, particularly in specialized areas like public sector digital services and complex system integrations. The potential for long-term engagement allows for a deep dive into a challenging project, fostering mastery.

🌐 Work Environment

Office Type: The role is hybrid, with the expectation of working from the client's office in Stockholm for approximately 75% of the time. This suggests a collaborative office environment designed to foster teamwork and direct interaction with project stakeholders.

Office Location(s): Stockholm, Sweden. Specific office address details would be provided upon engagement.

Workspace Context:

• Collaborative Hub: The office environment will likely be a hub for cross-functional team meetings, workshops, and daily stand-ups, essential for agile development.

• Tools & Technology: Access to standard office equipment and potentially project-specific hardware/software needed for design work. The team utilizes modern development technologies (Java, OpenShift) and collaboration tools (Jira, Confluence).

• Team Interaction: Frequent opportunities to engage with developers, project managers, business analysts, and end-users to gather requirements and validate designs.

Work Schedule: Full-time, approximately 40 hours per week. The agile nature of the work might allow for some flexibility in daily start/end times, but core hours for team collaboration and meetings are essential.

📝 Enhancement Note: The hybrid nature (25% remote) means the majority of the week will be spent in the office. This is crucial for effective collaboration in an agile environment, especially when working closely with development teams and business stakeholders. Candidates should be prepared for regular on-site presence in Stockholm.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening (Sway Sourcing): A preliminary discussion with Sway Sourcing to assess your experience, qualifications, and suitability for the role and client.

This stage will likely focus on verifying mandatory requirements.

• Client Interview (Technical & Cultural Fit): A more in-depth interview with the client's project team, which may include the Project Manager, Lead Developer, and/or other key stakeholders. This will involve:

  • Portfolio Review: Presenting and discussing your portfolio, focusing on relevant case studies demonstrating experience with complex system implementations and UX design for large user bases.
  • Technical & UX Questions: Questions about your design process, problem-solving approach, experience with Sketch, agile methodologies, and understanding of system architecture.
  • Behavioral Questions: Assessing your ability to collaborate, communicate, take initiative, and work independently, as well as your cultural fit within the team and client organization.

• Potential Assessment/Case Study: Depending on the client's process, you might be asked to complete a small design exercise or case study, either pre-interview or as part of the interview, to assess your practical skills.

• Final Decision & Onboarding: Successful candidates will proceed to background checks and onboarding procedures, potentially including security vetting.

Portfolio Review Tips:

• Curate for Relevance: Select 2-3 of your strongest case studies that most closely align with designing complex systems, large-scale implementations, and user-facing applications within a public or regulated sector.

• Structure for Impact: For each case study, clearly articulate the problem, your specific role and responsibilities, the UX process you followed (research, ideation, design, testing), the solutions you delivered, and the measurable outcomes or impact.

• Highlight Seniority: Emphasize your strategic contributions, leadership, decision-making processes, and how you mentored others or influenced the project direction.

• Showcase "Sketch" Expertise: Be prepared to discuss your workflow within Sketch and demonstrate specific features or techniques you used.

• Quantify Results: Whenever possible, use metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced error rates, increased user satisfaction scores).

• Prepare for "Why": Be ready to explain the rationale behind your design decisions and how they addressed specific business needs or user pain points.

Challenge Preparation:

• System Thinking: Be prepared to discuss how you approach designing for systems with many interconnected parts and diverse user groups.

• Agile Integration: Understand how UX integrates into agile sprints and how you handle evolving requirements or feedback within that framework.

• Stakeholder Management: Practice articulating your design rationale and negotiating design decisions with technical and non-technical stakeholders.

• Swedish Context: If relevant, be ready to discuss how you would adapt designs for a Swedish user base and consider cultural nuances.

📝 Enhancement Note: The emphasis on "complex system implementations," "early stage involvement," and "senior UX competence" means the client will be looking for strategic thinkers who can not only design but also guide and mentor. Your portfolio should reflect this depth. The mandatory 9 years of experience and specific project duration requirements suggest a rigorous screening process.

🛠 Tools & Technology Stack

Primary Tools:

• Sketch: Mandatory proficiency with at least 3 years of documented experience. This will be a core tool for wireframing, prototyping, and UI design.

• Prototyping Tools: While Sketch is mandatory, familiarity with other prototyping tools (e.g., Figma, InVision, Adobe XD) for advanced interactions or collaborative design may be beneficial.

• Design Systems: Experience contributing to or working within design systems will be valuable for ensuring consistency across the new solutions.

Analytics & Reporting:

• User Feedback Platforms: Experience with tools for gathering and analyzing user feedback (e.g., surveys, usability testing platforms).

• Analytics Tools (Indirect): While not explicitly stated as a UX requirement, understanding how to interpret data from tools like Google Analytics or internal system analytics will be helpful for informing design decisions and measuring impact.

CRM & Automation:

• Jira: Mandatory experience for task tracking, sprint management, and workflow visualization within an agile team.

• Confluence: Mandatory experience for documentation, knowledge sharing, and project collaboration.

• Microservices Architecture: Understanding of how UX design principles apply to a microservices-based architecture (OpenShift).

• Java Applications: Familiarity with the context of applications built in Java, understanding potential technical constraints or opportunities.

📝 Enhancement Note: The explicit mention of Sketch, Jira, and Confluence as mandatory requirements means candidates must have demonstrable experience with these tools. Understanding the underlying technology stack (Java, OpenShift) will provide valuable context for designing within the system's constraints and capabilities.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value will be ensuring that all design decisions prioritize the needs and experience of both internal users and citizens.

• Quality & Excellence: The role demands high standards, acting as a role model for quality and ensuring well-crafted, robust design solutions.

• Collaboration & Communication: Strong emphasis on working effectively with diverse teams, sharing knowledge, and maintaining open communication channels.

• Data-Driven Decision Making: Using user research, feedback, and potentially analytics to inform design choices and validate solutions.

• Efficiency & Optimization: Contributing to the development of systems that streamline processes and improve operational efficiency.

• Security & Confidentiality: Given the potential for security-classified work, a high degree of discretion and adherence to security protocols is paramount.

Collaboration Style:

• Agile Teamwork: Highly collaborative within a cross-functional agile team, participating actively in ceremonies and contributing to shared goals.

• Cross-Functional Integration: Working closely with developers, project managers, and business stakeholders, bridging the gap between user needs and technical implementation.

• Feedback Culture: Openness to receiving and providing constructive feedback to continuously improve designs and processes.

• Knowledge Sharing: A proactive approach to sharing expertise, mentoring colleagues, and contributing to a learning environment.

📝 Enhancement Note: The culture likely emphasizes a pragmatic, results-oriented approach common in public sector IT projects, combined with the dynamic, collaborative nature of agile development. The seniority of the role suggests an expectation of proactive contribution and leadership in fostering a positive and productive team environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of System Integration: Designing for a large, complex system with many interconnected components and user flows can be challenging.

• Balancing Stakeholder Needs: Effectively managing and reconciling diverse requirements from internal departments and external citizens.

• Phased Rollout Management: Ensuring a cohesive user experience across different phases of the system replacement.

• Security Requirements: Navigating and adhering to strict security protocols and potentially working with sensitive data.

• Technical Constraints: Designing within the limitations and possibilities of a microservices architecture built with Java.

Learning & Development Opportunities:

• Deep Dive into Public Sector UX: Gain specialized knowledge in designing for government services and citizen engagement platforms.

• Advanced System Architecture: Develop a deeper understanding of microservices, OpenShift, and modern application development practices.

• UX Leadership & Mentorship: Hone leadership skills by guiding design efforts and potentially mentoring junior team members.

• Security Domain Expertise: Acquire valuable experience and understanding of security-classified operations and compliance.

• Long-Term Project Mastery: Achieve a deep understanding of the system and its users through extended engagement.

📝 Enhancement Note: The challenges presented are typical for large-scale digital transformation projects, particularly in regulated environments. The growth opportunities highlight the chance to develop highly sought-after skills and specialized domain knowledge.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex system implementation project you led from a UX perspective. What were the biggest challenges, and how did you overcome them?" (Focus on your process, decision-making, and impact.)

• "How do you ensure user needs are met when designing for both internal employees and external citizens with varying technical abilities?" (Highlight your user research methods and inclusive design approach.)

• "Walk us through a situation where you had to balance conflicting stakeholder requirements. How did you facilitate a resolution and arrive at a design decision?" (Demonstrate negotiation, communication, and problem-solving skills.)

• "How do you integrate UX into an agile development process, especially when requirements may evolve?" (Show your understanding of agile ceremonies and iterative design.) Company & Culture Questions:

• "What do you know about our client's sector (public sector/government services) and the importance of user experience in this domain?" (Research the client's mission and challenges.)

• "How would you contribute to a collaborative, agile team environment? What is your preferred working style?" (Align with the team's collaborative and agile nature.)

• "Describe your experience working with technical teams (developers, architects). How do you ensure effective communication and collaboration?" (Emphasize your ability to speak the language of development and build rapport.) Portfolio Presentation Strategy:

• Narrative Structure: For each case study, tell a clear story: the problem, your role, your process, the solution, and the outcome.

• Visual Clarity: Use high-quality visuals (wireframes, mockups, prototypes) to illustrate your work. Ensure they are clearly annotated to explain key design decisions.

• Quantify Impact: Be ready to present metrics or qualitative feedback that demonstrate the success of your designs.

• Focus on "Why": For every design choice, be prepared to explain the rationale behind it, linking it back to user needs and business objectives.

• Demonstrate Sketch Proficiency: Be ready to open Sketch files or discuss specific workflows and features used.

• Address Role Specifics: Tailor your presentation to highlight experience relevant to complex systems, long-term projects, and user-facing applications.

📝 Enhancement Note: The interview will likely assess not only your design skills but also your ability to operate at a senior level within a complex project and a collaborative team. Be prepared to discuss your strategic thinking, problem-solving approach, and how you drive impact.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the Sway Sourcing portal.

• Portfolio Customization: Curate your portfolio to prominently feature 2-3 case studies demonstrating your experience with complex system implementations and large-scale IT projects. Prioritize examples that highlight your strategic UX thinking and measurable impact.

• Resume Optimization: Ensure your resume clearly details your 9+ years of UX design experience, specifically calling out your involvement in large system implementations and your proficiency with Sketch, Jira, and Confluence. Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process, problem-solving skills, and collaboration strategies. Prepare to present your portfolio, focusing on the "why" behind your design decisions and the outcomes achieved.

• Company Research: Familiarize yourself with Sway Sourcing and, if possible, research the likely client organization (public sector, citizen services) to understand their context and potential challenges.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with Sway Sourcing or the hiring organization before making application decisions.