Retail Part time framer

📍 Job Overview

Job Title: Retail Part-time Framer

Company: Michaels Stores

Location: San Antonio-415 W Loop 1604 S, Ste 139, Texas, United States

Job Type: Part-time

Category: Retail Operations / Custom Framing Specialist

Date Posted: August 20, 2026

Experience Level: Entry-level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on customer engagement and sales within the custom framing department, requiring strong interpersonal skills and a knack for understanding customer needs.

• Key responsibilities include consultative selling of custom framing solutions, ensuring high-quality production, and maintaining visual merchandising standards for the framing area and wider store.

• The position involves operational duties such as operating specialized framing equipment, managing inventory, and processing transactions accurately.

• Candidates will be expected to adhere to operational procedures, contribute to a positive store environment, and support overall retail objectives, including sales and shrink reduction.

📝 Enhancement Note: While the input data categorizes this as "Retail," the specific focus on "Framer" and "Custom Framing" indicates a specialized retail operations role. The core functions blend customer-facing sales with hands-on production and operational management within a specific department. The "Part-time" nature suggests a focus on core operational support and customer service during peak hours or specific shifts.

📈 Primary Responsibilities

• Customer Relationship Building & Sales:

  • Engage customers using the "Elevated ABC Deliver" methodology to build rapport and understand their custom framing needs.
  • Act as a design consultant, guiding customers through framing options, materials, and styles to create memorable solutions for their art and memorabilia.
  • Drive sales and production results within the custom framing department.

• Production & Quality Control:

  • Complete custom framing orders with a high degree of quality, accuracy, and adherence to specified timelines.
  • Operate and maintain framing equipment, including specialized tools like glass cutters and heat presses, safely and efficiently.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department and other assigned areas, ensuring they are well-merchandised, in-stock, and visually appealing.
  • Assist with "SISO" (Shop-in-Shop Out) and Directed Replenishment processes to optimize product placement and availability.
  • Ensure a safe, clean, and clutter-free environment for both customers and team members.

• Customer Service & Transaction Processing:

  • Deliver friendly and helpful customer service, assisting shoppers in locating products and providing solutions.
  • Operate the cash register and execute cash handling procedures to company standards, ensuring accuracy.
  • Support Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store initiatives.

• Inventory & Stock Management:

  • Participate in truck un-load and stocking processes, ensuring adherence to truck standards and budget.

  • Assist with inventory management and replenishment duties as assigned.

📝 Enhancement Note: The responsibilities highlight a dual role: a customer-facing sales and design consultant for custom framing, coupled with essential retail operations tasks like merchandising, stocking, and transaction processing. The emphasis on "Elevated ABC Deliver" suggests a structured approach to consultative selling within a retail environment.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred. Experience:

• Demonstrated experience in a customer-facing role, preferably within a retail environment.

• Proven ability to build customer relationships and provide consultative sales support.

• Experience in a production or craft-oriented role is a plus. Required Skills:

• Custom Framing Expertise: Ability to operate framing equipment, including glass cutters and potentially heat presses, with a focus on quality and safety.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions in a friendly and professional manner.

• Sales Acumen: Capacity to drive sales through consultative selling techniques and product knowledge in the custom framing domain.

• Basic Operations Proficiency: Competence in basic computer skills for POS and potentially design software, along with essential measuring skills for framing projects.

• Merchandising & Store Standards: Ability to maintain visual presentation standards for retail displays and product areas.

• Cash Handling: Accurate and secure management of financial transactions.

Preferred Skills:

• Retail Sales Experience: Prior experience selling products or services to customers, ideally in a specialty retail setting.

• Design Sensibility: An eye for aesthetics, color, and composition, beneficial for custom framing consultations.

• Inventory Management: Familiarity with stocking, replenishment, and basic inventory control processes.

• Omni-channel Support: Experience assisting with online order fulfillment or in-store pickup processes.

📝 Enhancement Note: The requirements emphasize practical skills in framing and customer interaction, with a lower formal education threshold, aligning with entry-level retail positions. The "0-2 years" experience level is inferred from the "Minimum Type of experience" and "Preferred Type of experience" sections, which mention basic skills and suggest retail experience as preferred rather than mandatory.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Consultation Examples: Showcase instances where you successfully guided customers through complex decisions, leading to a satisfactory purchase (e.g., framing a valuable piece of art, a sentimental item). Highlight your process for understanding client needs.

• Production Quality Showcase: If possible, include visual examples (photos) of custom framing projects you have completed, demonstrating attention to detail, precision, and aesthetic appeal.

• Sales Achievement Documentation: Quantify your sales contributions where applicable, such as exceeding sales targets, increasing average transaction value, or driving repeat business through excellent service.

• Process Improvement Ideas: Demonstrate an understanding of workflow optimization by proposing potential improvements to framing order processes, customer service interactions, or store operations within a retail context.

Process Documentation:

• Workflow Design & Optimization: Ability to understand and follow Standard Operating Procedures (SOPs) for custom framing orders, from initial customer consultation to final product delivery. Articulate how you would identify bottlenecks or inefficiencies in a typical retail process.

• Implementation & Automation: While this role is hands-on, demonstrate an understanding of how technology (like POS systems or basic design software) can streamline operations and improve accuracy.

• Measurement & Performance Analysis: Understand how to track key performance indicators (KPIs) relevant to retail operations, such as sales per hour, average transaction value, production completion times, and customer satisfaction scores.

📝 Enhancement Note: For a retail role with a production component, a formal portfolio might not be expected. However, candidates should be prepared to discuss their experience through examples. The emphasis is on demonstrating practical skills, customer interaction effectiveness, and an understanding of retail operational workflows. Portfolio elements should focus on tangible results and process thinking rather than formal design presentations.

💵 Compensation & Benefits

Salary Range:

• Based on the entry-level to junior experience requirement and the part-time nature of the role, the estimated hourly wage for a Retail Part-time Framer in San Antonio, Texas, typically falls between $12.00 and $16.00 per hour. This range can vary based on the specific candidate's experience, the store's performance, and local market conditions. Benefits:

• Retail Employee Discount: Significant discounts on Michaels products.

• 401(k) with Employer Match: Retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Health insurance options available for eligible part-time employees.

• Telemedicine Services: Access to remote medical consultations.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for employees growing their families through adoption.

• Voluntary Insurance Options: Additional insurance products like life, disability, and accident insurance.

Working Hours:

• Part-time hours, typically ranging from 15-30 hours per week.

• Flexibility required, including availability for nights, weekends, and potentially early mornings, as common in retail environments.

• Work hours are designed to cover operational needs, including customer service peaks, production demands, and store opening/closing procedures.

📝 Enhancement Note: The salary estimate is based on common retail part-time positions in the San Antonio area, considering the skills required for a framer role. Benefits listed are directly from the input data, with a note that eligibility may vary for part-time positions. The emphasis on flexibility for work hours is typical for retail part-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Specialty Retail (Arts, Crafts, and Custom Framing)

Company Size: Large (10,000+ employees) - The Michaels Companies Inc. operates over 1,300 stores across North America.

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• Store Level: This role operates within a specific store location, reporting to store leadership (Store Manager, Assistant Store Manager, or Department Specialist).

• Departmental Focus: The framer is primarily integrated within the Custom Framing department, working closely with other sales associates and potentially a dedicated Framing Manager or Lead.

• Cross-functional Collaboration: Collaboration extends to all store team members for general customer service, operational tasks, and supporting overall store objectives. Interactions also occur with corporate support for training and operational guidance.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions ("Elevated ABC Deliver").

• Operational Excellence: Adherence to Standard Operating Procedures (SOPs), safety programs, and visual merchandising standards.

• Teamwork & Support: Encouragement of positive interactions, respect, and mutual support among team members.

• Data-Driven Insights (Store Level): Utilization of sales data and performance metrics to drive customer service and sales efforts.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels positions itself as a leader in creative retail, emphasizing community, creativity, and customer experience. The company culture at the store level is typically fast-paced, team-oriented, and focused on customer service and sales targets within a specific retail environment. The size of the company means structured training programs and established operational procedures.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

• This role serves as a foundational position within the retail operations structure, particularly within the specialized Custom Framing department. It offers hands-on experience in customer service, sales, production, and visual merchandising. Reporting Structure:

• Typically reports to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Manager or Lead if the store has one. The role involves executing directives from store leadership and contributing to team goals. Operations Impact:

• Directly impacts store revenue through custom framing sales and customer engagement.

• Contributes to customer satisfaction and loyalty by providing expert advice and quality products.

• Supports overall store operational efficiency through adherence to merchandising, stocking, and safety standards.

• Plays a role in inventory accuracy and shrink reduction within the framing department and store. Growth Opportunities:

• Advancement within Framing: Potential to become a Framing Lead or Manager, taking on more responsibility for department sales, production, and team training.

• Cross-Training: Opportunity to gain experience in other store departments, such as crafting supplies, seasonal merchandise, or customer service desk.

• Store Leadership Track: Progression to roles like Key Holder, Assistant Store Manager, or Store Manager, requiring broader operational and leadership skills.

• Specialty Skills Development: Continuous learning in custom framing techniques, design trends, and sales strategies.

• Corporate Opportunities: Potential, though less common from a part-time role, to move into corporate roles in areas like visual merchandising, buying, or training, depending on experience and further education.

📝 Enhancement Note: The growth path in retail is often structured, starting with associate roles and progressing through specialized departments or general store leadership. For this specific role, the immediate growth is within the framing department's operational and sales capacity, with broader retail management opportunities available through demonstrated performance and further development.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s): San Antonio-415 W Loop 1604 S, Ste 139, Texas, United States. This is a physical store location accessible to the public.

Workspace Context:

• Customer-Facing Areas: Primarily involves interacting with customers on the sales floor and within the custom framing consultation area. These areas are typically climate-controlled.

• Production Area (Frame Shop): The frame shop environment includes specialized equipment like glass cutters and heat presses. While often climate-controlled, it's a workspace where hands-on production occurs.

• Stock Rooms: Some stock rooms may not be climate-controlled, requiring adaptability to different temperature conditions.

• Collaborative Environment: Frequent interaction with other store team members, fostering a team-oriented atmosphere. Requires effective communication and teamwork to manage store operations and customer flow.

• Dynamic Pace: The work environment can be fast-paced, especially during peak retail seasons or promotional periods, requiring agility and efficiency.

Work Schedule:

• Flexibility is key for part-time roles. Shifts can include nights, weekends, and early mornings.

• The schedule will be structured to ensure adequate coverage for customer service, production needs, and store operating hours.

📝 Enhancement Note: The work environment is typical of a specialty retail store, balancing customer interaction with operational tasks. The frame shop itself is a specialized workstation within the larger retail setting. Adaptability to varying work conditions and schedules is essential.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application review or a brief phone screen with an HR representative or hiring manager to assess basic qualifications and interest.

• In-Person Interview: Typically conducted by the Store Manager or Assistant Manager. This will likely involve behavioral questions, situational judgment scenarios, and an assessment of customer service skills and framing aptitude.

• Practical Assessment (Potential): Candidates may be asked to demonstrate basic measuring skills or discuss how they would approach a customer consultation for custom framing.

• Final Interview/Offer: Following successful interviews, a formal offer will be extended.

Portfolio Review Tips:

• Focus on Practical Experience: Since this is a retail and production role, focus on demonstrating tangible skills. If you have photos of framing projects, bring them. If not, be ready to describe your process and attention to detail.

• Customer Scenarios: Prepare to discuss specific examples of how you have handled challenging customer interactions, upsold products, or resolved issues. Use the STAR method (Situation, Task, Action, Result).

• Process Understanding: Be ready to talk about how you would manage an order from start to finish, ensuring quality and timeliness, and how you follow operational procedures.

• Enthusiasm for Craft: Convey genuine interest in art, design, and the craft of framing. This passion can be a significant differentiator.

Challenge Preparation:

• Customer Consultation Role-Play: The interviewer may simulate a customer interaction where you need to understand their needs and recommend framing solutions. Practice asking open-ended questions and suggesting options.

• Problem-Solving Scenarios: Be prepared for questions like, "What would you do if a customer was unhappy with their framing order?" or "How would you handle a busy period with multiple framing orders and customer requests?"

• Operational Questions: Expect questions about your understanding of safety procedures, inventory management, and cash handling.

📝 Enhancement Note: The interview process for retail roles is often more focused on behavioral and situational assessments, with a practical demonstration of core skills. A formal "portfolio" might not be required, but candidates should prepare to discuss their experience and skills with concrete examples.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales, managing transactions, and potentially customer order entry.

• Custom Framing Software/Design Tools: May be used for visualizing frame options, calculating costs, and generating order details. Specific software names are not provided, but familiarity with design visualization tools is a plus.

• Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Mat Cutter: For cutting custom mats to fit artwork.
  • Frame Moulding Chopper/Miter Saw: For cutting frame pieces to size.
  • V-Nailer/Underpinner: For joining frame corners.
  • Heat Press: Potentially for mounting or applying finishes.

• Measuring Tools: Tape measures, rulers, calipers for accurate measurements.

Analytics & Reporting:

• Basic Reporting Tools: Used by store management to track sales performance, inventory levels, and production metrics. The framer's contribution is through accurate data entry and sales tracking.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: Integrated within the POS or dedicated software for tracking customer preferences, order history, and loyalty programs.

• Process Automation: While not heavily automated, SOPs and system-driven workflows guide the framing process.

📝 Enhancement Note: The technology stack is practical and industry-specific for custom framing within a retail environment. Proficiency with specialized framing tools and basic computer/POS systems is essential.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creativity is celebrated and customers are inspired.

• Customer Focus: Prioritizing customer satisfaction through excellent service and tailored solutions.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing products.

• Teamwork & Respect: Valuing collaboration, positive interactions, and mutual support among all team members.

• Efficiency & Productivity: Striving for operational effectiveness and timely completion of tasks and orders.

• Safety & Compliance: Adhering to all safety protocols and company policies.

Collaboration Style:

• Team-Oriented: Encourages shared responsibility for store operations and customer support.

• Service-Driven: All team members are expected to contribute to a positive customer experience.

• Process-Aware: Collaboration involves following established procedures for sales, production, and store management.

• Open Communication: Encourages team members to communicate openly about tasks, challenges, and customer needs.

📝 Enhancement Note: Michaels aims to cultivate a culture that blends creativity with operational efficiency and strong customer service. Team members are expected to be collaborative and supportive, contributing to a positive environment for both colleagues and customers.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales, Production, and Service: Juggling customer consultations, framing order creation, production tasks, and general store support can be demanding.

• Managing Customer Expectations: Ensuring customers understand the custom framing process, timelines, and costs, and meeting their specific design visions.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with specialized equipment.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding design principles takes time and practice.

• Adapting to Retail Fluctuations: Handling busy periods, seasonal demands, and evolving customer preferences.

Learning & Development Opportunities:

• Custom Framing Skills: Comprehensive training on framing techniques, materials, and equipment operation.

• Sales & Customer Service Training: Developing consultative selling skills, client management, and problem-solving abilities.

• Product Knowledge: Deepening understanding of art, framing styles, preservation techniques, and material properties.

• Retail Operations: Gaining experience in visual merchandising, inventory control, POS operation, and store management principles.

• Potential for Advancement: Opportunities to grow into leadership roles within the store or specialized departments.

📝 Enhancement Note: This role offers a practical learning experience in a specialized retail niche. The challenges are typical of hands-on retail positions, while the growth opportunities are rooted in developing both technical craft skills and broader retail operational capabilities.

💡 Interview Preparation

Strategy Questions:

• Customer Consultation Approach: "Describe how you would approach a customer who is unsure about framing their artwork. What questions would you ask?" (Focus on active listening, needs assessment, and solution-oriented suggestions.)

• Problem-Solving in Framing: "Imagine a customer is unhappy with the framing they received. How would you handle this situation?" (Emphasize empathy, investigation, and finding a resolution that aligns with company policy and customer satisfaction.)

• Sales & Upselling: "How would you encourage a customer to consider premium framing options or add a mat to their order?" (Highlight benefits selling, understanding value, and tailoring recommendations.)

• Efficiency & Quality: "How do you ensure both speed and quality when working on multiple custom framing orders?" (Discuss prioritization, attention to detail, and following SOPs.)

Company & Culture Questions:

• Motivation for Michaels: "Why are you interested in working for Michaels, specifically in the framing department?" (Connect your passion for art/crafts/design with the company's mission.)

• Teamwork Experience: "Describe a time you worked effectively as part of a team to achieve a goal." (Provide examples of collaboration, communication, and shared responsibility.)

• Handling Difficult Situations: "Tell me about a time you had to deal with a difficult customer or situation at work." (Focus on composure, problem-solving, and de-escalation.)

Portfolio Presentation Strategy:

• Show, Don't Just Tell: If you have photos of past framing projects, bring them. If not, be prepared to vividly describe your process and the care you take.

• Quantify Achievements: Where possible, mention sales figures, customer satisfaction improvements, or efficiency gains you contributed to in previous roles.

• Demonstrate Process Understanding: Clearly articulate your step-by-step approach to taking a framing order, from initial consultation to completion, highlighting quality checks and customer communication.

• Enthusiasm for Craft: Let your passion for the art of framing and creative expression shine through.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of customer service skills, practical framing aptitude, and a genuine interest in the creative arts. Behavioral questions are key, as is the ability to articulate one's process and problem-solving approach.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any experience in custom framing, art, design, customer service, sales, or retail operations. Use keywords from the job description such as "custom framing," "customer service," "sales," "merchandising," and "production."

• Portfolio Preparation: Gather any visual examples of framing work, design projects, or even detailed descriptions of successful customer consultations. If you lack direct framing experience, highlight transferable skills from other creative or customer-facing roles.

• Interview Practice: Prepare to discuss your experience using the STAR method for behavioral questions, and practice articulating your approach to customer consultations and problem-solving scenarios specific to custom framing.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.